Total 82,316 customer experience manager job vacancies in Singapore

Our client is an Industrial Machinery Manufacturing MNC. They are now recruiting a Senior Finance Manager to be part of their Finance team for ongoing transformation projects. They are located in the West Area - easily accessible.

Roles and Responsibilities:

• Provide vital financial and operational guidance in the Southeast Asian (SEA) region for the organization.
• Ensure adherence to company policies, local regulations, and internal controls in all business activities.
• Maintain precision, comprehensiveness, and timeliness of financial results.
• Facilitate and develop forecasts, budgets, and internal controls.
• Manage local statutory filings for entities like IRAS, MOM, CPF, and others.
• Lead and oversee external audit processes.
• Drive and implement improvements in operational processes.
• Support functional leaders with insightful financial analyses.
• Act as a business representative at all organizational levels and disciplines.
• Assist sales and commercial teams with margin and pricing analyses as needed.
• Contribute to the preparation of weekly and monthly reports.

Requirements:

• Minimum Degree in Accounting / Finance
• At least 10 years experience in relevant field

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is a global MNC, one of the most established pioneers in the Industrial Equipment industry. Due to business needs, they are now recruiting for Sales Manager Graduate Program to be part of their Sales Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties:

• Upselling company's product range
• Expanding our customer base and acquiring new accounts.
• Conducting technical sales presentations to clients.
• Nurturing and maintaining strong client relationships.
• Collecting valuable marketing insights.

Requirements:

• Min Degree in Engineering or a related field
• Willingness to base in Indonesia after 1 year of Graduate Program
• Min 1 year of sales experience in relevant industry
• Ambitious and looking for career progression

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

Email Address: [email protected]

EA License No: 19C9682

EA Personnel No: R22108850

EA Personnel Name: Chan Mun Mun

About TikTok:

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

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TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

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Why Join Us:

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

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About the Team:

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

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About the team

The team is responsible for developing all of TTS South East Asia businesses - which will involve exciting projects covering user growth, homepage, discovery channel. You'll be tasked with creating a Global e-Commerce Shopping Platform, collaborating closely with engineers around the globe.

Responsibilities:

1. Develop efficient, highly scalable, and secured services to build/integrate e-Commerce solutions for TikTok Shop.

2. Collaborate with Product Managers, Designers, and other disciplines to explore the next generation of shopping experiences on TikTok.

3. Be responsible for building an intuitive and reliable shopping experience, including browsing product details, check-out, shopping, return, refund etc.

4. Be responsible for TikTok's Shop Tab, building platforms and tools for merchants, clients, and businesses to manage campaigns, deliver the best results, and receive actionable insights.

5. Research, design, and develop computer and network software or specialised utility programs.

6. Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.

7. Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.

Qualifications:

1. Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline with a minimum of 2 years of work experience is required.

2. Should possess excellent web technology skills, particularly in HTML5, CSS3, and JavaScript.

3. Experience with any major JavaScript framework such as ReactJS, AngularJS, VueJS, or equivalent is necessary.

4. Experience with any major frontend technologies like Micro Frontends, BFF, Node build systems, asynchronous APIs or equivalent.

5. Excellent problem-solving and analytical thinking skills.

6. Having experience in large-scale website architecture would be a great advantage.

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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Our client is a Manufacturing MNC, one of the leading players in the Contract Manufacturing sector. Due to business needs, they are now recruiting a Quality Manager to be part of their Quality team for ongoing transformation projects. They are located in the North – easily accessible.

Job Responsibilities of Quality Manager

• Lead and coordinate all activities related to ensuring product quality and adherence to standards.
• Develop and implement plans to gather and analyze quality data at various stages of production, collaborating with Production and Material teams.
• Establish and maintain a robust Quality Management System, ensuring its effective implementation and audit readiness.
• Monitor and control the processing and delivery of non-conforming products until corrective measures are implemented.
• Prepare and submit timely quality reports to the management, including statistical process control analysis.

Qualifications

• Minimum diploma
• 10 years experience in quality management
• Good understanding of ISO 13485 and QMS

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

EA License No: 19C9682
EA Personnel No: R2198636
EA Personnel Name: Oh Puey Xin

- Lead a team of 15-20 employees to fulfill monthly targets within deadlines

- Manage procurement of construction materials, and negotiate favorable contracts with suppliers

- Implement safety protocol, preventing workplace accidents to control risk

- Solving any construction problems that may arise

- Attend site meetings, and monitor progress of projects, ensuring smooth progress of project

- Liasing with all parties involved in projects, such as, contractors, sub-contractors , project managers, suppliers and local authorities

- Acting as quality control and assurance to ensure project objectives are met

- Good communication skills

- Minimum 5 years site experience

- Diploma / Advanced/ Higher/ Graduate Diploma in Civil Engineering/ Building Management or equivalent

• Responsible for the recruitment process right from the requisition stage to advertisement, interviewing, hiring and onboarding.

• Responsible for administrate the Human Resource Management System (HRMS) functions in system operation, evaluation and maintenance.

• Adhere to department needs by developing & implementing high quality Talent Management and Organization Development solutions that substantially enhance organizational and people capabilities and drive achievement of business goals and strategic objectives

• Translating and implementing the departments business plans in the form of a HR strategy; to act as a liaison between the department and other HR services

Duties and Responsibilities:

1. Source for potential candidate against job requirements via diverse sourcing channels i.e. internet, advertisement and employee referrals.

2. Conduct phone screening and gather information of their education, experience, job capability, availability and salary range.

3. Communicate with hiring manager on identifying basic qualification of applicant.

4. Work with hiring agency and headhunters to fill open position.

5. Manage with internal referral program to identify qualified talents & candidate.

6. Identify & develop a pool of qualified candidates in advance of need.

7. Schedule and ensure the participation of both interviewer and interviewee.

8. Receive the candidate at the front office and circulate the interview assessment form before interview.

9. Follow up with the hiring managers on the status and feedback of candidate after interview.

10. Record keeping throughout sourcing to hiring phases.

11. Prepare and forward invitation for interview to candidate.

12. Analyze and resolve functional problems and assess user needs on all supported HR systems.

13. Perform routine system maintenance and upgrade, data audit.

14. Ensure the accuracy and integrity of data input and assures the effectiveness of the system.

15. Analyze HR data i.e. attrition, exit interviews, employee relations, and/or benefits data

16. Supporting regional HRMS team by provide administrative and operational duties.

17. Assist in HR administration duties from review, update and completeness in filing.

18. Assist in Talent Management & Retention processes in building the organization capabilities.

19. Compliance to all CoC, due diligence, HR Governance & corporate compliance requirement

20. Assist in payroll matters as and when required.

21. Perform other duties that maybe required from time to time.

Major Accountabilities: Strategy & Planning

• Work closely with Department Head/Leadership team and support with the implementation of the business plan, highlighting potential HR-related business opportunities or weaknesses.

• Support in the operational conversion of the strategic goals.

• Proactively build and establish strong relationship with all departments as well as the extended HR community to understand their needs, requirements and challenges.

• Support and execute tactical workforce planning in alignment with the departments Business plan.

• Support the annual budget planning discussions.

• Provide change management support in transformation and restructuring efforts in accordance with Company’s direction.

• Ensure recruiting and retention of the right talent for key positions at predefined level within the department

Monitoring & Control

• Contribute to personnel cost planning, performing periodic cost and productivity analyses to support Finance and the department in maintaining workforce budgets.

• Ensure adherence to relevant labor and employment law.

• Help coordinate procedure and technology solutions to improve data management.

• Ensure compliance with legal framework, Code of Conduct, etc.

• Participate in, or lead, HR Projects.

• Ensure execution and adherence to HR governance, practices and policies, and be the department expert on all administrative practices and policies.

• Compile specified HR Key Performance Indicator (KPI) data and format for reporting.

• Conduct bi-annual HR Audit to ensure compliance and corporate governance People & Organization

• Advise line managers on effective performance management and resourcing decisions; drive Organizational Talent Review (OTR), succession planning and talent management for predefined population, in close cooperation with the respective department heads

• Support line managers in all coaching, mentoring and personal development within their teams

• Ensure effective training and development for all Personnel, following learning priorities and guidelines defined by Corporate and act as channel to communicate learning needs to appropriate departments.

• Support cultural change and foster diversity and inclusion within the organization

• Supports internal communication, especially around HR-sensitive issues (values, advancement, motivation etc)

• Lead, design, develop, pilot and monitor organization-wide processes and initiatives, aimed at building organizational capability (e.g. OTR, career pathways)

• Consult HR Director on developing strategies, leadership, culture, structures and employee motivation, on managing change and acquisitions and bringing innovative ideas and solutions

• Contribute to building capability and readiness of the line management and HR organization in change management skills, experience and expertise

Strategy & Planning:

• Effectiveness of staffing function: Vacancies filled per month, quarter, per annum meeting hiring targets

• Time to hire aligned to benchmark targets for recruitment process

• Cost per hire aligned to benchmark targets for hires

Monitoring & Control:

• Consistently error-free reporting and data analysis

• Quality of talent assessments / OTR contribution

• Additional KPIs according to individual project assignments

People and Organization:

• Compliance with performance management policies, ensuring that appropriate tools and systems are in place

• Employee retention rate across key roles and segments

• Employee diversity: racial, ethnic, gender, intellectual, etc

Requirements:

Min Degree in any discipline

Prior HR Experience in Talent Acquisition and HR Operations will be preferred

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Hr Manager

Andrea Eunice Tan Min Er (R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

HR Assistant Manager | Enrichment Centre | Tiong Bahru

Working day: Monday – Friday
Working Hour: 9am - 6pm / 10.30am – 7.30pm
Salary: SGD 3,500 - SGD 4,500
Location: Tiong Bahru

Job Responsibilities:

• Provide support and assist the HR Manager in HR administrative tasks.
• Plan and execute strategic HR plans aligning with the organization's goals.
• Plan and implement HR policies and procedures ensuring compliance with labour laws and best practices.
• Checking and submit of monthly payroll and tax clearance.
• Submit monthly HR reporting.
• Plan and oversee the recruitment process and collaborate with Deployment Director / Assistant Director to identify staffing needs.
• Manage complex employee relations issues and promote a positive workplace culture.
• Implement and manage performance appraisal systems and provide guidance on performance reviews.
• Collect info on staff training needs, plan training programs, and oversee employee development initiatives.
• Manage compensation and benefits programs, including salary structures and market analysis.
• Ensure legal compliance and conduct audits to mitigate compliance risks.
• Plan and implement employee engagement initiatives.
• Promote diversity and inclusion in the workplace.
• Plan and manage the HR department's budget.

Job Requirements:

• Bachelor's degree in Human Resources, Business Administration, or a related field
• At least 2 years of experience in equivalent HR roles.
• Proficiency in recruitment and talent acquisition, performance management and employee development.
• Experience in budget management, compensation and benefits administration is a plus point.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Primary responsibilities:

• Generate highlights/quotes/insurer’s illustrations for sales consultants’ meetings.
• Provide new business sales support and after-sales policy services support for sales consultants.
• Follow internal processes and ensure proper documentation are obtained and filed in CRM
• Co-ordinate pre-case submission tasks - medical bookings, preparing internal KYC documentations and insurer’s application forms.
• Handle new business case submissions to different insurers and work closely with sales consultants to policy inception.
• Handle monthly bank’s reporting.
• Handle inquiries from internal and external stakeholders and ensure they are answered promptly.
• The primary responsibilities are not limited to those listed above. The employee is expected to follow instructions and perform other add-hoc duties as required by the immediate supervisor from time to time, within the Sales Operations Department.

Experience and Skills:

• Minimum 2-3 years of case management experience with HNW clients preferably in the insurance broking or insurance industry.
• Adapt to using different software to generate insurer’s illustrations.
• Strong understanding of different underwriting requirements from the insurers to submit cases efficiently.
• Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
• Good interpersonal skill with internal and external stakeholders.
• Able to work with tight deadlines, producing efficient work in a multi-task environment
• Highly organized and pro-active in following up cases and also daily work.
• Meticulous, ability to be precise and accurate.
• Effectively cope with changes, can shift gears comfortably, able to handle uncertainties.
• Communicate effectively, both verbally and in writing
• Competent in Microsoft office word, excel and power-point
• Licensed in CMFAS Module 5, 9, 9A and HI (preferably not a must)
• Proficient in English and Chinese (both written and spoken)

Job Responsibilities:

• To implement proposed solutions and services, collaborate closely with internal teams, manufacturers, subcontractors, and suppliers.
• Lead, manage, and work collaboratively with internal staff such as AV Designers, Drafters, Engineers, Site Engineers, Safety Officers, as well as external parties including Consultants, Main Contractors, Subcontractors, Manufacturers, and Suppliers.
• Analyze schematic designs and construction drawings to create detailed AV construction drawings.
• Oversee project schedules, budgets, change orders, and Bill of Materials (BOM).
• Ensure customer satisfaction by managing expectations and delivering a positive customer experience.
• Effectively plan, manage, and schedule resources.

Job Requirements:

• Min. 3 years’ experience of Project Manager Role in implementing Audio Visual solutions for construction or A&A sites. For Project Engineer, min. experience is 5 years.
• Able to interpret construction drawings and AV schematic drawings
• Able to provide AV construction drawings
• Able to work independently in the fast moving and challenging environment
• Good Communication and Interpersonal skills
• Experience in managing projects at construction sites
• Experience in interpreting BIM modelling
• Technical knowledge in Audio Visual Products

KEY RESPONSIBILITIES

• Manage assurance engagements by defining the audit strategy in consultation with the director / partner and execute it in compliance with the firm’s policies and protocols. When required, you'll personally execute complex audit procedures and lead teams or parts of teams on engagements, depending on the size of the engagement.
• Manage projects and engagements profitably by leading the team to perform efficiently.
• Monitor the assurance team's progress against the plan and alter it when needed.
• Cultivate and manage business development opportunities. Generate new business opportunities by understanding the services provided by our sister concerns and actively assess/present ways to apply knowledge and services.
• Coach and develop people by sharing knowledge with team members and helping team members attain experiences that cultivate technical competencies.
• Develop people by encouraging individuals to think for themselves and take responsibility for their contributions to the assurance team.
• Conduct timely performance reviews and provide performance feedback/on-the-job training.
• Maintain cooperative relationships with other assurance teams.
• Develop and maintain long-term productive client relationships and networks.

SKILLS AND ATTRIBUTES

• Work effectively as a team member, sharing responsibility, providing support, maintaining communication and updating senior team members on progress.
• Contribute ideas/opinions to the assurance teams and listen/respond to other assurance team members' views.
• Demonstrate professionalism and competence in the audit client's environment.
• Strong written and verbal communication skills.
• Good project management skills.
• Integrity within a professional environment.

TO QUALIFY

• A Bachelor's degree in Accounting, Finance, or a related field.
• Obtained or in the final stages of obtaining CPA Singapore qualification.
• Working knowledge of Caseware audit software a strong advantage.
• At least 3 years of related work experience in a managerial role.

Our client is a well-established bank that offers a diverse range of products and services to its clients. The bank is committed to providing excellent customer service and maintaining high standards of professionalism and integrity.

about the job

• Lead a team of KYC officers, offering guidance and support to improve their performance and knowledge.
• Ensure the team's compliance with relevant regulatory requirements, company policies and industry standards throughout the onboarding process.
• Collaborate with cross-functional teams to optimize and improve KYC onboarding procedures.
• Maintain high-quality standards in KYC operations, proactively identifying and resolving issues and implementing innovative solutions as needed.

skills and experience required

• Degree in Banking / Business / Economics / Finance.
• Minimum 5 years of KYC onboarding experience in the banking industry.
• Familiarity with MAS regulations, rules and guidelines
• Ability to collaborate effectively with all internal and external stakeholders

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

PRINCIPAL ACCOUNTABILITIES

· Act as the main point of contact in all matters relating to client concerns and needs

· Build and strengthen client relationships to achieve long-term partnerships

· Present and demonstrate HRMS software

· Maintain accurate client records, keeping track of any contract updates and renewals

· Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met

· Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

D REQUIREMENTS

• Degree/Diploma in Sales & Marketing or equivalent fields
• Experience in payroll or e-leave systems will be an advantage,
• Strong written and verbal communication skills
• Good attention to detail and organizational skills
• Proven track record of meeting or exceeding quotas & receiving positive customer feedback
• Good follow-up and presentation skills,
• Enthusiasm, willingness, hard work & persistency are good attributes for the job
• Good project management, interpersonal communications skills
• Good documentation, analytical and onsite problem-solving skills

Job Responsibilities

• Manages technology incidents impacting UOB group businesses
• Work with relevant business & technology group/units to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation and management reporting in full compliance with UOB standards on Incident and Problem Management functions
• End to end ownership of the Major Incident with the aim to minimize the time to restore the services.
• Establishing strong command and control of an Incident, establishing clear accountability and precise evaluation of complex issue scenarios.
• Participation in all incident resolution calls to facilitate incident determination, recovery and resolution
• Timely incident recognition, logging, assignment and resolution (or bypass / temporary resolution where permanent resolution within the allotted timeframe is not feasible) with proper documentation
• Incident progression co-ordination and monitoring of Incidents and potential areas through symptoms, trends or deviations from standards
• Escalation of critical and unresolved Incidents to appropriate levels of management
• Ensure incident data is accurately captured and documented in the incident reporting tool.
• Post Incident activity to ensure highest levels of service quality and improving service levels through identification of problem trends and causes which impact the delivery of production services.
• Ability to communicate well and manage highly stressful situations during the Incident.
• Problem Management: Experience in various problem-solving methods like five whys, Fish bone etc. End to end ownership to initiate, track and the closure of problem tickets and the preventive actions.
• Participate in the standard Post-mortem (Root cause analysis) process to ensure no repeat of any technology incidents with known root cause.
• Management reporting
• Effective and accurate incident reporting and assignment by using tools, which are customized and implemented, where applicable. Work towards effective use of these automated solutions with other tools and procedures within command center/ datacenter, in order to garner and present an accurate picture of the incident situation, minimize adverse change impact, and facilitate the incident recognition and resolution process.
• Work in co-operation with other Technology & Operations/Shared Infrastructure Services functions to help maintain an acceptable audit rating.
• KPI Metrics and Reporting: Capture Incident timelines in ticketing tools, Incident Impact and Resolution Duration and the associated KPIs.
• Ensure compliance to Group Technology & Operations Policies and Standards

Job Requirements

• Bachelor’s degree in Business, Computer Science, or related discipline required.
• ITIL certification is a must
• 8-10 years managing complex IT initiatives in a matrix environment or Operational Line Managers experience is preferred.
• Excellent English communication skills (written and oral), with experience interacting with all levels of management
• Experience in Application support, Knowledge on EOD Batch processing, Infrastructure (Storage, Network, Unix/Linux etc), Web/Application/Middleware services, Good to know Payments flow.

• Position : Office Manager - HR/Admin/Accounts - Well Established Company - Up to $5000
• Location : Alexandra Road (2 Bus Stops away from Queenstown MRT)
• Working hours : Monday to Friday | 8am to 5.45pm
• Salary (commensurate with experience) : Up to $5000 + Variable Bonus + 12 to 14 days Annual Leaves + Medical Benefits
• Duration : Permanent
• Industry : Metal Manufacturing

Main Responsibilities:

• Overseeing all aspects of facilities & administration operation.
• Handle office communications, including emails, phone calls, and correspondence
• Oversee office space and facilities, setting up office phone lines and internet.
• Provide simple HR support
• Handle employees medical insurance and benefits administration
• Maintain accurate employee leave records, processing medical and other claims
• Manage application, renewal and cancellation of Work Passes
• Handle other administrative matters pertaining to staff employment, confirmation and resignation
• Presentation of monthly financials and yearly budgeting to Management
• Ensure timely month-end closing and submission of monthly reports such as billing summary, bank reconciliations, statement of income and expenditure and balance sheet
• Liaise closely with auditors and tax agent
• Handle monthly payroll and CPF submissions
• Preparation and submission of employees’ earnings through IRAS Auto-Inclusion Scheme
• Manage third-party vendors, purchasing and maintaining office supplies (e.g stationery, pantry)
• Liaise with IT vendor for support on all office equipment
• Update and maintain office policies as necessary

Requirements:

• Diploma in Business/Administrative Management with at least 3-5 years of relevant experience
• Strong command in English Strong management skills and leadership qualities.
• Bilingual in English and Mandarin to communicate with chinese speaking associates

Email to: [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

Our client is a reputable global bank that offers a wide range of banking products and services to its individual and corporate clients.

about the job

• Assisting RMs with credit and marketing tasks, including account opening, KYC review, financial spreadsheet preparation, data input, monitoring credit conditions, managing loan drawdown/rollover, overseeing post-loan monitoring, handling daily operational and administrative responsibilities.
• Effectively handles client inquiries while overseeing the portfolios of MNCs.
• Assisting with internal reporting and data consolidation.
• Performing any additional ad hoc duties as assigned.

skills and experience required

• Bachelor's degree in Finance / Banking / Business Studies
• Minimum 2 years of ARM experience in Corporate Banking / FI.
• Strong analytical, written and interpersonal skills

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

Deliver excellent customer service experiences, assist in inquiries and requests in a timely and professional manner
Work closely with inter departments and partners to ensure high quality and timely expedition of customers' inquiries and/or requests
Contribute ideas to better serve the customers and improve efficiency and productivity
Involve in service quality initiatives to facilitate service culture development in BELLS
Handle collection of payments and all centre related administrative duties
Requirements:

Minimum GCE N/O level or equivalent
At least 1 year(s) of relevant experience preferably
Willing to work on weekends (Shift work required)
Dynamic individual with service aptitude, passion for service delivery and a proactive approach
Strong written and oral communication skills, analytical, administrative and interpersonal skills
A strong team player with positive work attitude and committed to work duties to maintain and exceed the expected service level where required
Ability to function effectively and multi-task in a fast-pace, dynamic environment
Willing to broaden and develop individual's skill sets and competencies to align with organisation's goals to adapt to transitions and disruptions

Roles & Responsibilities

We are seeking an accomplished Cleaning Operations Manager to oversee and coordinate cleaning operations while maintaining a strong rapport with clients to guarantee the delivery of top-tier services. Your primary duties will involve ensuring that our teams strictly adhere to safety protocols during all cleaning operations, facilitating the budget planning process to ensure the smooth execution of operations, and meticulously evaluating pertinent data to recommend enhancements for the cleaning processes.

Prepare work method statement and Risk Assessment for all scopes.

Manage cleaning operations and liaise with clients to ensure quality service delivery. Ensure teams adhere to safety measures during cleaning operations.

Facilitate budget planning for smooth flow of operations. Evaluate relevant data to propose recommendations for cleaning process improvement.

Cleaning operations manager plans, directs and monitors the cleaning operations of the cleaning company or cleaning department. He/she oversees the management of resources on project sites.

He/she develops cleaning operational plans and manages service contracts and incidents related to cleaning operations.

Must be able to hands-on and work shift. Be prepared to work flexible hours, including rotating shifts (7am to 3pm, 3pm to 11pm, or 11pm to 7am), weekends, and public holidays, as assigned.

If you meet these qualifications and are ready to take on the responsibilities of a Cleaning Operations Manager, we invite you to apply for this exciting opportunity. Join our team and contribute to our commitment to providing exceptional cleaning services while upholding the highest standards of quality and safety.

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering and duty rostering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

Roles & Responsibilities:

1. Assist management in developing and strengthening operations processes and workflows.

2. Maintain safety and cleanliness standards set by management.

3. Review day-to-day operations process flow, summarize key results, and provide feedback and improvement plans.

4. Manage customer experience and expectations, attend and resolve customer problems, complaints, and service requests.

5. Network with clients and customers to improve the presence and reputation of the branch and company.

6. Manage service crew duty rosters and performance, and develop training plans to ensure service excellence.

7. Manage inventory and playground equipment.

8. Support the branch manager and work closely with the HR, marketing, and finance departments to fulfil operational needs.

9. Any other tasks as assigned by the supervisor.

Job Requirements:

1. Minimum of 3 years of experience in a similar role, or in hospitality or customer-oriented job in front-line capacity.

2. Experienced in a supervisory role within the childcare, recreational, or entertainment industry is preferred.

3. Excellent communication and interpersonal skills, with the ability to interact effectively with children, parents, and team members.

4. Able to perform shift schedules and commit during peak periods (i.e. School Holiday, Weekends, Public Holiday) with long hours of standing/walking.

5. Able to work independently and effectively under tight deadlines in a fast-paced environment.

6. A good team player with a high level of enthusiasm, drive, initiative and commitment.

7. Experienced in using Microsoft Office tools, specifically Excel, Word, & PowerPoint.

Qualifications Requirements:

1. At least a diploma in Business Management, Hospitality, or a Tourism Certificate.

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

In Customer Service Platform (CSP), we innovate, develop advanced technologies and customer service product solutions that integrate with all TikTok's applications across the global markets. Our vision is to serve TikTok's billions of users with smart and efficient self-service help solutions and empower our support specialists with best-of-the-class customer service platform ecosystem and tools, which deliver the best customer service experience.

Responsibilities:

- Analyze user insights, gather current industrial trends, design and launch strategic infrastructural and scalable platform solutions as building blocks to achieve company's business objectives.

- Drive the execution of all processes in the product lifecycle, including product and market research, competitor analysis, product roadmap development, detailed requirements, prototyping, product launch and post launch operation support.

- Establish strong partnership between Customer Service Product team and regional business team, advocate platform product solutions and derive smart customisation to meet local business requirements.

- Define product key performance metrics and process metrics, design product dataset and perform regular data analysis to derive the insights that guide the product iterations.

- Manage the entire product line life cycle, from strategic planning to tactical activities.

- Support product positioning and customer demand, and guide product development from conception to launch.

- Evaluate product functionalities and performance and propose enhancements to products based on market feedback.

- Research and analyse potential partner relationships for the product and generate ideas to grow market share, improve customer experience and drive growth.

- Drive market research studies to explore new technology and oversee development of business proposals for new opportunities.

Qualifications

- Bachelor's or higher degree in a related discipline.

- 3+ years product management experience.

- Proven product management working experience in customer service field of E-Commerce business. Good knowledge of E-Commerce buyer, seller and customer service agent's user habits on E-Commerce support products will be a bonus.

- Experience of working in large complex organisations, collaborating with cross functional teams across globe in a highly dynamic environment.

- Good data analytical skills and logical thinking.

- Ability to maintain a keen attention to detail, able to multitask, prioritise the task and deliver the results under pressure.

- Sincere empathy for the customer and a commitment to resolve the challenges they present or experience.

- Excellent written and verbal communication skills in English.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

As a Case Manager, the job requires you to:

1. Create and Individualised Care Plan for each and every resident; and work towards addressing their psychosocial needs through care and counselling, eventual rehabilitation and reintegration into the community.

2. Assess the residents' needs and risk profile in case planning.

3. Operationalise the care plans for residents and work with other professionals and non-professionals involved in the care of residents.

4. Monitor the residents' progress in the Home and to review their plans six monthly.

5. Conduct induction session with new residents within 3 days upon admission.

6. Conduct home visits for a safety assessment of the home leave environment prior to allowing residents to go on home leave with their families.

7. Conduct monthly counselling session with residents and address issues accordingly.

8. Contact and utilise community resources on residents' behalf, and to serve as a link between the resident and these resource systems.

9. Refer resident to community agencies for post-discharge support at least one month before discharge.

10. Educate and assist staff to better understand the social, emotional, and health issues of the residents

Requirement

1 A degree in Social Work, Psychology, or Counselling

A Restaurant Manager leads all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Restaurant manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

Responsibilities

· Coordinate daily Front of the House and Back of the House restaurant operations.

· Deliver superior service and maximize customer satisfaction.

· Respond efficiently and accurately to customer complaints.

· Regularly review product quality and research new vendors.

· Organize and supervise shifts.

· Appraise staff performance and provide feedback to improve productivity.

· Estimate future needs for goods, kitchen utensils and cleaning products.

· Ensure compliance with sanitation and safety regulations.

· Manage restaurant’s good image and suggest ways to improve it.

· Control operational costs and identify measures to cut waste.

· Create detailed reports on weekly, monthly and annual revenues and expenses.

· Promote the brand in the local community through word-of-mouth and restaurant events.

· Recommend ways to reach a broader audience (e.g. discounts and social media ads).

· Train new and current employees on proper customer service practices.

· Implement policies and protocols that will maintain future restaurant operations

Minimum Qualifications

· Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role.

· Proven customer service experience as a manager.

· Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.

· Strong leadership, motivational and people skills.

· Acute financial management skills.