Total 83,265 customer experience manager job vacancies in Singapore

Customer Service Officer

- Managing inbound and outbound calls

- Customer engagement

- Setting up appointments for the customers

- Identifying customers' needs, answering call and providing solutions/alternatives to issues

- Promote products and services when possible

- Building sustainable customer relationships;

- Excellent communication skills

- Excellent service-oriented & telephone etiquette

- Experience in Customer Service / Call Centre

- Provide excellent service to the customer (in the outlet)

- Well-versed in computer (Word & Excel)

- Hard-working, good team-work & pro-active

- Strong interpersonal & able to multi-task

Interested candidates, please call 6738 1133 / WhatsApp: 8133 0088 / 8133 3030

We are currently expanding and hiring an Assistant Boutique Manager in Takashimaya Boutique for a luxury French Brand.

Responsibilities:

• Lead the team to achieve store target.
• Assist Boutique Manager to maximize the business potential of the retail store.
• Motivate employee to maximize sales by categories.
• Coach store staff by providing them the necessary training and information required to develop their competencies and support in their growth.
• Motivate/ Retain/ Evaluate Staff
• Able to build up teamwork among the team
• Efficient use of CRM data to maximize the existing customers and enlarge the new client base
• Uphold respect of Brand standards and ensure store adhere to compliance requirements in all areas of operational activity, company policies & procedures.
• Inventory and Stock Management

Requirement

• Possess at least a Diploma with luxury brand experience or retail experience with department store experience.
• Min 2 years of working experience in the retail environment and management.
• Possess leadership skill and able to give trainings and coaching to staffs for sales purpose.
• Ensure the sales floor and retail operations of the store are in comply with companies’ policies and procedures.

Other Information

• Basic up to S$3,200 Max (negotiable depending on years of experience)
• Commission ranges from S$1,500 to S$3,200 with AWS and bonus.
• Rotating 2 Shifts including weekends.
• Work 44 hours of work per week.
• Off day as per roster
• Supportive management and conducive working environment

If you possess the above-mentioned Retail Supervisory or Managerial experience Kindly send in your resume. We regret only shortlisted candidates will be notified.

EA License No. 14C7092

EA Registration No: R1110882

EA Personnel: Lee Ming Er

JOB DESCRIPTION

a. Member of the Crude Oil & Petroleum Product Trading team with own trading responsibilities which includes close interactions/communication with the Japanese terminals and top Japanese trading houses;

b. Formulating the trading strategies for Fuel oil and Petroleum trading for top Management approval and to execute the same in consultation with team members in Tokyo;

c. Supervise the fuel oil blending and inventory control operations for the trades done;

d. Execution of cargo trading and hedging activities/strategies for trades done;

e. Manage Chartering requirements and strategies;

f. Arranging best cover for cargo/marine insurance; and,

g. Able to consider the implication of the legal issues in commodities trading, chartering, derivative instruments as well as cargo/marine insurance.

REQUIREMENTS

a. A good degree from a top University;

b. The Official Business Skill Test in Book-keeping, Japanese Chamber of Commerce and Industry*: minimum 2nd Grade;

c. Not less that 10 years experience including fueloil / cargo / operational experience and financial aspects of trading including derivatives strategies and management.

d. Fluent in written and spoken both for English and Japanese language;

e. Good understanding of the Japanese Fueloil & Petroleum trading environment; and,

f. Team player

COMPANY DESCRIPTION

A leading general insurer with a local presence of over 100 years, MSIG Singapore offers an extensive range of insurance solutions for commercial and personal risk protection, enabling the security and safety of individuals and businesses. MSIG Singapore holds an A+/Stable financial rating by Standard & Poor's.

A testament to its growing strength and influence, MSIG Singapore has garnered numerous awards for delivering digitally innovative and customer-centric solutions. In 2023, 2022 and 2020, MSIG Singapore was awarded Insurance Asia Awards Claims Initiative of the Year.

MSIG is a subsidiary of Mitsui Sumitomo Insurance Co., Ltd, and a member of the MS&AD Insurance Group one of the largest general insurance groups in the world with presence in 50 countries and regions globally, 18 of which are in Asia Pacific including all ASEAN markets as well as in Australia, New Zealand, China, Hong Kong, Taiwan, South Korea and India. Headquartered in Japan, MS&AD is amongst the top non-life insurance groups in the world based on gross revenue.

RESPONSIBILITIES

• Assist Senior Vice President, Technical Services to provide actuarial services and analysis to the underwriting, claims, business development, reinsurance and finance managers.
• Introduce best practice actuarial science to the business process including premium rating
• Actuarial monitoring report to monitor portfolio performance on accident year basis
• Technical pricing and rate reviews
• Predictive analytics to assist other departments with decision making
• Develop awareness and understanding of actuarial analysis
• Put in place actuarial best practice
• Guide junior team members and make presentations to senior members of Business Units
• Undertake any other duties as may be assigned.

• Preferably with Actuarial Science, Mathematics or Statistics degree and currently pursuing professional qualifications from the Casualty Actuarial Society/Institute of Actuaries/Institute of Actuaries of Australia
• Should ideally be one to two years from obtaining the professional qualification above

• Knowledge and experience in general insurance actuarial practice especially in areas of premium rating, portfolio monitoring, reserving, risk/financial/capital modelling
• Statistical knowledge
• Good understanding of data, actuarial software and programming languages including analytics and visualisation tools
• Preferably with experience in a consultancy firm or/and general insurance company
• Ideally a minimum of 2 years experience in a general insurance actuarial practice
• Business oriented, able to suggest practical recommendations

Responsibilities:

• Immediate resolution of day-to-day business and customer needs
• Detail tracking of all orders and issues
• Handling all aspects of customer services (handling potential claims, solving problems, helping with technical and commercial queries)
• Order taking/order handling. Processing orders from A to Z (stock control, prices, order management, delivery follow-up, invoicing etc)
• Arrange customer transportation (from Korea, Antwerp or Houston)
• Payment/credit control
• Office management
• Additional duties and projects as assigned by the Manager

Qualifications:

• Bachelors Degree / Dipoma in Business Administration or related discipline
• Professional with minimum 5 years of Customer Service and order processing experience, preferably in similar industry
• Knowledge of import / export and L/C negotiation required
• Ability to effectively manage customer base, have direct contact with customer and/or sales offices alike
• Excellent communication and interpersonal skills required.

To help us process your application, please visit www.gmprecruit.com/current-jobs to upload your resume on our website with GMP Job Code: 21096

We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972

Job Highlights

• Competitive total rewards package
• Dynamic & people-centric work culture
• Professional development

Job Description

Customer Service Officers (Full-time)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Supply Chain Manager

• Source and identify suppliers for direct/indirect materials/services to expand supplier base and for new project/production needs.
• Obtain quotes from newly source suppliers to achieve competitive costing and continuous cost reduction.
• Lead in conducting periodic price negotiation with suppliers to ensure competency in cost for materials/services.
• Be part of team to conduct supplier qualification audit as well as parts qualification to ensure suppliers can meet company needs.
• Supervise & train junior staff in leading the team in accomplishing all above duties.
• Any other task/project assigned by management.
• Develop Purchasing strategy for different categories of supplies to ensure on time order fulfilment with minimum inventory for direct purchases.
• Ensure all indirect purchases needs of company is being fulfilled based on user’s needs.
• Manage warehouse team to ensure timely receiving/issuance of raw materials.
• Manage warehouse team to achieve order fulfillment requirements specific to all customer shipments.

Requirements

• Diploma or Degree in Mechanical Engineering with minimum 5 to 7 years experiences
• Proficient in Microsoft Words and Excel

Location: West (have company transport)

Salary; Up to $6500

Interested candiates are welcome to email resume to [email protected] and CC to [email protected]

• Manage the operations and monitor on-site plants.
• Check compliance with safety and regulatory requirements

Requirements

• Degree in Engineering
• At least 2 years of hands-on operations and maintenance experience with Industrial Gas Plants

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

About SNKRDUNK:

SNKRDUNK app is the premier online marketplace for sneakers, streetwear, trading cards, and more in Japan. Our commitment to excellence extends to authenticating every product delivered to our valued customers. In October 2021, SODA Inc. expanded its horizons by launching a Singapore branch, marking its first international venture beyond Japan.

Responsibilities:

As the Digital Marketing Manager, you will be responsible for creating and executing marketing strategies to increase awareness and user engagement in countries outside Japan, including the United States, Singapore, Australia, and Southeast Asia. The focus will be on building and executing strategies for brand recognition and customer acquisition through digital marketing channels.

Key Responsibilities:

• Develop and execute digital marketing strategies to enhance brand awareness and user acquisition globally.
• Plan and manage advertising campaigns on digital platforms such as Google (Shopping, Search), Facebook/Instagram, and other relevant channels.
• Utilize advertising platforms for both web and app (Google Ads, Apple Search Ads, Facebook/Instagram, Twitter, Pinterest, TikTok).
• Collaborate on creative planning, direction, and production of banners, landing pages, and other promotional materials.
• Analyze data to inform marketing strategies, and experience with SQL for data analysis is a plus.
• Work closely with the product management team for web services and app development.
• Integrate online and offline marketing strategies for effective global expansion.

Required Skills:

• 5+ years of marketing experience in a business operating consumer services (toC) or at an advertising agency.
• Proven experience in significantly improving KPIs through marketing efforts.
• Experience in advertising operations for web and app platforms.
• Web: Google Shopping Ads (P-MAX), Google Search Ads, Facebook/Instagram.
• App: Google Ads, Apple Search Ads, Facebook/Instagram, Twitter, Pinterest, TikTok.

Preferred Skills:

• Involvement in the planning, direction, and production of creatives such as banners and landing pages.
• Experience in operating listing ads, display ads/DSP, and social ads.
• Planning experience in promotion strategies.
• Experience in analyzing data for marketing strategy development.
• Experience with SQL or similar tools for data analysis.
• Product management experience for web services and apps.
• Practical experience in integrated online and offline marketing.

Desired Traits:

• Proactive mindset with a focus on continuous growth for the business, team, and personal development.
• Bold and imaginative thinking, willing to take on challenges without fear of failure.
• Demonstrates initiative, accountability, and the ability to deliver results.
• Maintains a humble attitude and respects colleagues, fostering a collaborative working environment.

Why SNKRDUNK?

SNKRDUNK invites seasoned professionals to join our Global Expansion Team as a Digital Marketing Manager. This is an exceptional opportunity to spearhead the digital marketing strategy for SNKRDUNK's expansion into global markets. By taking on this role, you will be a key player in elevating the brand's presence on a global scale, contributing significantly to our mission of making SNKRDUNK a recognized and sought-after name worldwide.

If you are passionate about digital marketing, have a track record of success, and thrive in a dynamic, growth-oriented environment, we invite you to apply and contribute to SNKRDUNK's global success.

Finance Manager

• Prepare month-end, quarter-end, year-end closing and consolidation financial statements of the Group in accordance with IFRS and Group requirements.

• Prepare statement of group cash flow, necessary supporting schedules and announcement on quarter-end and year-end closing for SGX announcement.

• Ensure closing of group consolidation are on timely basis and information furnished are accurate and in concise manner.

• Board file preparation on quarterly basis.

• Prepare consolidation of group annual budget and forecast.

• Assist in co-ordinate and liaise with external auditors for all group matters and issues.

• To ensure compliance with relevant statutory requirement and standards (Financial Reporting Standards and Tax Act).

• Assist in development and implementation of standard operating procedures.

• Need travelling to oversea subsididiaries

• Any ad-hoc matters as assigned.

Requirements

o Degree in Accountancy or ACCA or its equivalent, min 8 years of related working experience.

o Conversant in Singapore Financial Reporting Standards and or International Financial Reporting Standards and group consolidation.

o Experience in Group Consolidation under Listed Company is preferred.

o Familiar in analysis of group results and SGX reporting.

Location: West (Company transportation provided)

Salary: Up to $7K

Interested candidates are welcome to email resume to [email protected] and CC to [email protected]

• Gather and review customers’ stock forecast
• Observe inbound shipment from suppliers

Requirements:

• Diploma and above
• At least 2 years of Customer Service experience with inbound & outbound shipment arrangements.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

FP&A/Financial Manager

Management Reporting and Financial Operations

· Lead and manage the Finance team on a day-to-day financial operations and the business’s overall financial and accounting aspects.

· Ensure the financials are prepared in accordance to the Accounting Standards.

· Responsible for timely monthly/year-end closing.

Business Performance Analysis

· Analyze profit-and-loss by clients and regions. Develop and provide meaningful reports, statistical analysis, and presentations for Management’s decision making, on monthly basis.

· Identifying trends in financial performance and providing recommendations for improvement.

· Perform financial modelling and data analytics on project basis and make recommendations where appropriate.

· Identify potential risks and opportunities that can impact the Company’s financial health.

Others

Ensure compliance with Singapore regulations (VAT Filings, etc.), and IFRS required filings.

Coordinate annual statutory audit and liaise with auditors.

Oversight of transfer pricing compliance and related strategies.

Participate in corporate policy development as a member of the senior management team.

Work closely with Senior Management on financial matters.

Requirements

1. Bachelor’s degree in Accounting, Finance, or related field.

2. Minimum of 5 years of experience in accounting and financial management practices.

3. In-depth knowledge of Singapore financial regulations and accounting processes, including transfer pricing regulations.

4. Experience with International Financial Reporting Standards (IFRS).

5. Attention to detail and problem-solving capability.

Location: Central

Salary: Up to $9K

Interested candidates are welcome to email resume to [email protected] and CC to [email protected]

Role Responsibilities

Strategy and management

• Partner with SAM Leadership Team to define sales and retention strategy, leveraging global campaign framework and ensuring consistency of message, internally and externally
• Define and drive customer strategy and targets, including key focus areas by industry, product, region, sector, as well as corresponding resourcing model, marketing plan, etc.
• Monitor execution of customer strategy and performance vs. targets, course-correcting where needed
• Serve as key interlock between the Customer Strategy Leadership Team and SAM organization to execute strategy and tactics.

Sales coordination and execution

• Drive strong, consistent cadence, with associated training and collateral, for new product initiatives or planned launches; ensure sales plan and targets are agreed and executed against new launches
• Ensure optimal feedback loop, coordinating with CSM management, from customers into Product Strategy forums, utilizing appropriate CRM tools.
• Become a focal point / center of excellence around product communication, knowledge sharing, etc, organizing community calls or other forums to achieve this
• Ensure sales teams across LSEG understand LSEG vision, our product strategy by community, and how LSEG capabilities deliver for our customers
• Work with Business leadership to resolve issues and clear roadblocks across the organisation

Client engagement

• Provide resources for major client engagements and pitch meetings, martialing internal resources in collaboration with SAM management to drive revenue outcomes
• Maintain ongoing dialogue with key client relationships to drive business outcomes and inform our strategy

Product development, branding and messaging

• Ensure Customer Strategy represents the voice of the customer within the LSEG organization to inform strategic planning and investment decisions that underpin product development strategy
• Partner with Marketing to drive clear and specific brand messaging across businesses and align this with integrated campaigns to deliver growth; ensuring messaging aligns to customers priorities and concerns
• Ensure best in class product and industry training and deep subject matter expertise across the organization, ensuring visibility and engagement on learning and development in close partnership with learning organization.

KPIs:

• D&A revenue growth
• D&A net sales performance, incorporating new sales and retention

Qualifications and Experience Required

• University degree or equivalent work experience
• Commercial / management experience
• Market domain experience across customers specifically with regards to Enterprise and Cloud Technology, and/or Pricing and Reference Data
• B2B sales experience/exposure
• Understanding of the trends and themes impacting technology within the financial services industry, familiarity with macroeconomic trends
• Demonstrated leadership skills
• Experience operating in a matrix organization, including stakeholder engagement and influencing management
• Demonstrated blend of strategic and operational skills
• Proactive and execution focused

Role

• Define a cohesive user-centric product vision and experience, along with product goals & metrics
• Outline the strategy/roadmap to achieve these goals, and lead its execution to completion by driving alignment across teams
• Identify & prioritize the most critical activities required for the product's success, and ensure that they are completed
• Maintain a pulse on the overall health of the workstream, representing its progress to the broader team and proactively mitigating/communicating risks as early as possible
• Develop a strong technical understanding of the stack, to proactively identify new opportunities for product application and creative ways to solve/mitigate technical challenges
• Utilize data analysis, A/B testing, qualitative research, and customer feedback to inform and guide decision-making processes.

Requirements

• 3+ years of experience in a similar or related role
• Experience working in a software development environment.
• Track record of leading the launch of new products or features to users.
• Experience with autonomous vehicles or car-pooling company or electric vehicle and/or machine learning.
• Proficient in using data analysis tools/languages such as SQL
• Experience in the web3 field, focusing on Defi, GameFi, infrastructure, and other tracks

Sumit Sambhi

EA License No. – 23C2060

EA Registration No. - R1330510

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Jobscope

• Managing a team covering Administrative support, Logistics, Human Resources, and Procurement.
• Overseeing Environment, Health, and Safety programs, ensuring compliance with data protection regulations, and various tasks within specific departments such as Administration, Management, Logistics, Sales & Service Support, Procurement, and Human Resources.
• Maintain relationships with external entities, contributing to policy implementation
• Actively participating in continuous improvement initiatives.
• Undertaking additional responsibilities assigned by senior management is expected.

Requirements

• Possesses a Bachelor's Degree in Business Administration or a related field
• Min 10 to 15 years of relevant work experience, with a preference for experience in the Healthcare industry
• Proficient in MS Office Applications (Outlook, Word, Excel, PowerPoint, etc.)
• Preferred knowledge of SAP
• Willingness to work beyond regular office hours, with typical work hours from 8 am to 6:30 pm, Monday to Friday, and half-day work from home on Saturdays

All qualified applicants, please send in your resume to:

[email protected]

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Our client is an Life-science MNC, one of the leading players in the Trading & Distribution sector. Due to business needs, they are now recruiting a Human Resource Manager to be part of their team for ongoing transformation projects. They are located in the West.

Duties of HR Manager:

• Manage all aspects of HR functions daily.
• Assist in recruiting top talent by assessing applications, shortlisting, and conducting onboarding.
• Handle work pass applications and oversee the process.
• Administer payroll and handle related matters.
• Provide guidance to Department Heads on performance management and resolve employee issues.
• Foster positive work relationships, morale, and productivity.
• Analyze business needs and trends to offer effective HR solutions.
• Identify process gaps and drive necessary changes for better HR practices.
• Support management with ad-hoc admin/HR tasks.

Requirements:

• Bachelor's degree in Business or HR related discipline.
• Min 10 years of HR with supervisory experience
• Possess full spectrum of HR experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Our client is a multinational company in the Manufacuting industry. Due to their current expansion plan, they are looking for an Engineering Manager to join their Engineer team, in hopes of developing the current high performing team. They are located in the East – easily accessible.

The Engineering Manager's responsibles are:

• Supervise a team of Project Managers / Engineers when new projects are introduced into the company
• Liaise with automation projects to improve production efficiency and reduce manual labour
• Corporate with Management and relevant department to evaluate project specification
• Analyse projects in terms of feasibility, risk and challenges
• Handle and supervise automation projects to improve productivity
• Handle and plan for Project expenses to ensure costs are within set budget
• Develop and execute Programs to build and develop Engineering strength
• Liaise with training to engineering department and production staffs in relevant topics that can enhance their capabilities and knowledge

Requirement

• At least 5 years of relevant experience in Molding/ Medical Devices industry
• Minimum Degree in any discipline
• Familiar with technology for plant development
• Knowledge in Automation design and concept

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

EA License No: 19C9682
EA Personnel No: R2198636
EA Personnel Name: Oh Puey Xin

Responsibilities:

• Manage product selection and all related process
• Strong knowledge of Funds and bonds products
• Conduct regular reviews and evaluation of existing products
• Work closely with external partners/ alliance for product monitoring and evaluation
• Review internal work process and procedures such as transaction work procedure, preparation of presentation materials, approval of transaction documents and follow up actions with clients.
• Ensure that all investment product information is well communicated and consistently updated.
• Access risk and monitor LTV by applying sound ethical judgement
• Work closely with Relationship Managers to ensure that the sales process complies with MAS requirement
• Ensure that internal policies and transaction activities are updated based on MAS regulations and requirements

Requirements:

• Recognised Bachelor’s/ University degree or equivalent experience
• Preferably a CACS and CMFAS – M9, M9A, M5, HI holder
• Possesses at least 3-5 years of relevant experiences in a similar capacity
• Strong knowledge of Funds and bonds products
• Excellent writing ability and verbal communication in English.
• Strong knowledge of industry and competitor products/ services

We apologize that only shortlisted candidates will be contacted. Thank you.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Job Description
This role focuses on ideating and executing integrated marketing projects to drive brand awareness and acquisition. He/ she will be part of the SEA marketing team based in Singapore and report directly to SEA Marketing Lead. Being a global team, he/she will have opportunities to collaborate with the marketing agencies and internal marketing team (Sydney, Singapore, Shen Zhen and London), as well as local Singapore team (commercial, sales, partnerships, merchant service team, account managers).

• Marketing strategy & budgeting - Collaborate and support SEA marketing lead with budget allocation to drive acquisitions and lower cost per acquisition
• Social/ Influencers (40%) – Identify and manage agencies to drive KOL-led campaigns; Ideate and execute new ambassador programs and campaigns to build KOL relationships (eg. client-based KOLs or external KOLs)
• Partnership marketing & events (40%) – Support sales and partnership team to build ecosystem partners, develop and run lead generation campaigns and events
• Content (10%) - Support SEA marketing lead and global content lead to contribute and build regional content strategy to drive 8 monthly regional content (eg. Customer case studies, client testimonies, blog content, co-partnership content, social media content across owned, earned and paid channels)
• CRM (10%) – Send out daily market updates emailers; support SEA marketing team in reviewing email journeys to optimize conversions down the funnel

Requirements

• Proven experience of at least 5 years in marketing and partnerships role, preferably in the fintech or Internet industry.
• Experience in marketing to SEA markets – including Singapore, Malaysia, Thailand, Indonesia, and/ or the Philippines
• Strong numerical & analytical skills to turn data into business insights and plans
• Excellent communicator, both verbal and written
• Highly collaborative & team orientated
• Proactive, results-oriented, with project management skills and ability to meet deadlines
• Thinking ‘Customer first’, and empathetic towards the customers’ pain points and challenges
• Thrive in a fast-pace working environment and openness to changes
• Comfortable working in a cross-cultural working environment and a SEA local culture lover
• Willing to travel to SEA markets occasionally

We apologize that only shortlisted candidates will be contacted. Thank you.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Job Objective

Achieve sales performance targets and maintain good client relations

Core Responsibilities

• B2B sales
• Lead the Sales team to achieve sales target & manage customer experience
• Serving and increasing sales from existing key accounts
• Generate and develop new key accounts
• Work closely with renowned partners like Samsung, Crestron, Bose, Martin Audio, QSC, Poly, Logitech, Microsoft, and in-house AV Designer Team to propose solutions to meet customer’s needs.
• Negotiate pricing with partners to ensure bids are competitive.
• Manage partners (Manufacturers)
• Source and secure partnerships for related solutions to increase the breadth of solutions to the same customer
• Present and submit weekly sales report
• Solution to focus: All types of Audio, Visual and video conferencing solutions
• Primary market to focus: Enterprise: FSI, Technology, Manufacturer, Oil & Gas, etc

Job Specifications

Education Qualification:

• ITE/A Level/Diploma in IT/Engineering/Audio Visual is preferred OR
• Diploma in any discipline

Experience

• Must have minimum 2 years of sales experience in a B2B environment with good sales track record
• Must have experience in a project-based, development of customised solutions sales environment
• Must have the keen interest in sales management and have the leadership trait
• Must have the experience for either of these solutions: Audio & Visual, videoconferencing, telephony solutions
• Experience in managing key accounts in Enterprise market, especially in Technology, Manufacturing & FSI

HOW TO APPLY:

If you are a team player, meticulous & organized, and more importantly, believe that YOU CAN MAKE A DIFFERENCE, we would like to hear from you. Simply submit your application with your updated Resume in MS Word Format to Then Eugene (EA Personnel Reg. No.: R22104742) by clicking the ‘Apply link’.

Please indicate the below information in your resume:

• Current & Expected salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process, or use full NRIC numbers during our screening and job application process. Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

Job Responsibilities:
• Handle incoming/outgoing phone calls and emails to ensure customer’s payment enquiries are answered accurately and professionally within the stipulated time frame.
• Provide quality service on hospital’s payment matters including customer’s enquires and feedback to both internal and external stakeholders in a timely manner.
• Manage difficult customer calls, complaints, provide service recovery and to escalate cases where necessary.
• Provide administrative support to the payment enquiry team (e.g. collection and consolidation of data and statistics).
• Other ad-hoc duties as assigned.

Job Requirements:
• Minimum GCE ‘O level.
• 1 to 2 years’ relevant experience in a call centre environment.
• Proficient in Microsoft Office.
• Possess excellent communication and interpersonal skills with the ability to multi-task.
• React effectively and calmly in emergency situations.
• Maintain high level of confidentiality concerning customer’s data

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)
Recruit Express Pte Ltd
CEI No: R1333503
Company EA license : 99C4599

Our client is an Life-science MNC, one of the leading players in the Trading & Distribution sector. Due to business needs, they are now recruiting a Product Specialist to be part of their team for ongoing transformation projects. They are located in the West.

The Responsibles of the Product Specialist are:

• Responsible for managing existing and growing new accounts in various industries, which includes Academic, Research, Healthcare and/or Life Science.
• Responsible for selling scientific devices and consumables with the ability to support demonstrations
• For Product Specialist (Healthcare) – Selling scientific and medical devices such as diagnostic reagents with the ability to support demonstrations (Relevant training will be provided).
• Provision of pre-sales and post sales technical and application advice and support to customers.
• Business development of new and current products to maintain our market leadership
• Building and maintaining good relationships with prospective clients and key account opinion leaders.
• Create, submit sales report on our CRM software.
• Opportunities for overseas product training are available.
• Ad-hoc duties as assigned.

Requirements:

• Min Degree in Life Sciences related discipline
• Good communication and interpersonal skills.
• Experience in handling laboratory equipment

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

EA License No: 19C9682

EA Personnel No: R2198636

EA Personnel Name: Oh Puey Xin

Responsibilities:

• Manage the claim process by identifying potential claims from customers, 3rd party service providers, or internal departments, and coordinating with the insurance team appropriately to open claim files.
• Discuss claim notifications from customers and/or 3rd party service providers, such as carriers, haulers, rail operators, terminals, and local authorities, with internal departments.
• Lead and guide in claim incident management, collaborating with other Business Units as necessary.
• Verify liability based on Standard Operating Procedures (SOP), agreements, terms, and conditions, where applicable.
• Liaise with internal departments, business units, and 3rd parties to mitigate and minimize further losses and damages in ongoing claim cases.
• Propose cost recovery whenever applicable and possible.
• Attend to claim-related documents, such as Letters of Indemnity (LOI), liability or no further liabilities letters, invoices, etc.
• Follow up with other offices, business units, departments, and 3rd parties regarding ongoing/open claim cases.
• Provide updates to the insurance team, claim department, and management on open claim cases, sharing monthly/weekly overviews.
• Assist the Operation Manager on operational matters as assigned, with a focus on meeting Key Performance Indicator (KPI) targets and improving operational efficiency.

Requirement

• Diploma in Supply Chain Management or Logistics or equivalent
• Minimum 3 years relevant supervisory experience in operations and claim
• Strong team player with good initiative and ability to work independently

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Responsibilities

1. Product strategic planning:

a. Study market demand and customer feedback and formulate strategic plans for SaaS products.

b. Coordinate product development and release plans to ensure timely delivery of high-quality products.

2. User experience management:

a. Be familiar with user interfaces to ensure the product is easy to use and intuitive, and conduct product improvement for user experience.

b. Analyse user behavior and provide improvement suggestions to increase user satisfaction and retention rates.

3. Data analysis and monitoring:

a. Use internal and external Business Intelligence (BI) tools to monitor key performance indicators.

b. Analyse user behavior data and provide targeted suggestions for product improvement.

4. Marketing and communication:

a. Plan and coordinate online and offline marketing activities, including participation in industry exhibitions and cooperative promotions.

b. Develop and execute promotion strategies to increase brand awareness and online presence.

5. Customer relationship management:

a. Establish active interactions with customers, understand their needs, and ensure the best use of products by customers.

b. Review customer satisfaction surveys and take measures to improve user experience.

6. Teamwork:

a. Work with the product development team to communicate market needs and user feedback to ensure that the product meets market standards.

b. Work with the marketing team to provide product knowledge training and support sales activities.

7. Market trend analysis:

a. Track industry trends and competitor dynamics and provide timely market intelligence.

b. Analyse competitors’ product strategies and provide countermeasures.

8. Report directly to the Customer Operations Director and maintain close cooperation with the marketing department and product team.

Requirements

1. Educational qualifications and experience:

a. Bachelor's or master's degree in business management, marketing, computer science or other related majors.

b. 3-5 years product operation experience in the SaaS field and have successful product promotion experience.

2. Skills:

a. Excellent project management and execution skills, proficient in using project management tools such as Jira, Trello, etc.

b. Excellent communication and coordination skills, including technical communication and coordination with the development team.

c. Advanced ability to analyse and interpret data, proficient in using SQL or other data analysis tools is a plus.

d. Be familiar with the SaaS industry and related technologies and understand cutting-edge technologies such as cloud computing and artificial intelligence.

3. Characteristics:

a. Ability to think innovatively and solve problems and have successful experience in product improvement and innovation.

b. Highly responsible and self-motivated, able to maintain high efficiency in a fast-paced work environment.

c. Sensitive to market trends and competitive environment, able to quickly adapt to changes.

d. Good teamwork spirit.

Responsibilities:

• Generate revenue and profit in a fast-paced and target driven environment, liaising with clients, on-boarding new clients, identifying new business opportunities, and successfully closing deals, hitting and exceeding KPIs.
• Build, organize and manage the business development team.
• Develop and implement effective sales strategies to proactively pursue leads, achieve revenue targets and expand market share through strategic prospecting and networking.
• Cultivate and maintain strong relationships with high-net-worth individual and institutional clients in the Forex and CFD Institutional liquidity Market.
• Stay abreast of industry trends, market dynamics, and competitor activities, setting budgets for sales & marketing expenditure for the team
• Collaborate with internal teams, including product development, marketing, and customer service, to ensure a seamless client experience.
• Other tasks delegated by the management.

Qualifications:

• Bachelor’s degree in Finance, Business, Marketing or related discipline.
• Minimum 5 years of industry-related business development experience
• In-depth understanding of financial markets in Forex and CFD brokerage, liquidity solutions, trading technologies and risk management is essential.
• Good IT skills & knowledge of Meta Trader MT4 platform

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA Registration No. R1653100 (Goh Jia Zhen Crystal)