Total 84,526 customer experience manager job vacancies in Singapore

Reporting to Director

Monitor centre services by external operator.

Strategies, Create, Plan and organize the curriculum and programmes for the centre.

Manage the deployment, professional development and well-being of staff.

Manage the day to day performance of the Centre Operations to deliver a best in class service, meeting or exceeding all KPIs and within budget.

Set the strategy for the development of the centres, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service.

Lead, inspire and co-ordinate the contact centre management team at all levels to create motivated and engaged colleagues.

Be responsible for the end to end customer contact processes and associated customer experience, supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints.

Responsible for the recruitment, training, induction and coaching strategy across the centres

Work closely with teacher/manager in Training delivery teams. Taking responsibility for the ongoing development all levels of centre colleagues.

Reviewing and defining clearly all centre roles, any required shift and candidate profiles required across the contact centre operation

Lead an effective resource planning team, ensuring that resource is fully utilized and any contact demand is effectively covered.

Applying best practice, develop continuous improvement plans and make recommendations based upon the employee and customer insight.

Develop plans and offer insight and knowledge to the organization on the use of new tools and technologies; Telephony, CRM and WFM to create a cost effective operation consistently achieving contact handling .

Act as the Voice of the Customer, championing change and improvements across the customer experience, drive change and influence future change/projects to support and achieve improvements in the customer experience.

Deliver cost efficiencies and increased in Customer Satisfaction Scores.

Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions.

Responsible for student recruitment drive; sales and marketing of the centres to meet or exceed the KPI .

Job Description & Requirements

Job Description

• Identify key opportunities and execute a pipeline of prioritised deals
• To create business opportunities by increasing customer interaction in particular through increased valuable, productive time with the customer at relevant level
• Responsible for customer success and satisfaction, delivering the best-possible outcomes and exceptional experiences for the customer
• Participate, as needed, at multi levels including end users and executive management to develop opportunities, delivering formal presentations and proposals, and engage in face-to-face meetings with key prospects and customers
• To ensure main customers are visited on a regular basis and recommending new products and services to ensure customer satisfaction
• To follow up quotes in a timely manner with the customer and to ensure sales funnel is kept up to date with accurate information for forecasting purposes
• To communicate frequently with the project team regarding enquiries and project tender
• Make outbound prospecting calls and communicate via email and social media

Requirement

• 2-4 years of sales, business development, or key account management experience. Fresh graduate welcomed for Executive role
• A proven track record of executive work in a technology-driven and product-oriented environment focused on condo's intercom, smart devices, with complex stakeholders
• Experience in managing B2B relationships with ecosystem partners - property developers, real estate
• Managing agent, contractors, etc
• Proactive, self-driven and hungry for success
• A very strong results & goal orientated person

Greentec Energy Pte Ltd

Singapore

$6,000 - $8,000 a month - Full-time

Job details

Salary

$6,000 - $8,000 a month Full-time

Responsibilities: -

· Conduct market research to identify new business opportunities and trends in the region. Analyze competitor activities and market dynamics to develop strategies for business growth.

· Develop and implement strategic plans to expand the company's business within the region. This may involve setting sales targets, identifying key markets, and establishing partnerships or alliances.

· Drive sales activities to meet or exceed revenue targets. This may include direct sales efforts, channel development, and relationship management with key clients.

· Build and maintain strong relationships with existing and potential clients. Understand their needs and requirements, and propose solutions that align with the company's products or services.

· Identify opportunities for business expansion, such as new markets, product lines, or distribution channels. Develop strategies to capitalize on these opportunities and drive growth.

· Lead and motivate a team of sales and business development professionals. Provide guidance, coaching, and support to help them achieve their targets and objectives.

· Collaborate with internal departments such as marketing, product development, and operations to ensure alignment and support for business development initiatives.

· Track and analyze sales performance, market trends, and other relevant metrics. Prepare regular reports for management to assess progress and identify areas for improvement.

· Ensure compliance with relevant regulations and company policies. Identify and mitigate risks that may impact business development activities.

· Attend industry events, conferences, and networking opportunities to build relationships with key stakeholders and enhance the company's visibility within the region.

· Any ad-hoc tasks as assigned.

Requirements: -

• Degree or equivalent
• Preferred 2 years of experience in similar field
• Able to work independently
• Good interpersonal and communication skills
• Well-versed in MS Office, especially MS Excel, PowerPoint and Word
• Immediate availability or able to start work at short notice preferred
• 5 days’ work
• Location: Tuas South
• Preference Languages: English / Mandarin
• PR/Singaporean (only)

Please note that only shortlisted candidates will be notified.

About Starlite Systems Technologies Pte Ltd:

Starlite Systems Technologies Pte Ltd is a leading provider of innovative physical security solutions, specializing in Video Surveillance Systems (VSS), Access Control Systems, Alarm Systems, Auto Door Operator Systems, and Network Systems. We are commited to delivering cutting-edge security solutions that ensure the safety and protection of our clients' assets.

Job Description:

Starlite Systems Technologies Pte Ltd is seeking a dynamic and results-driven Sales and Business Development Manager to join our team. The Sales and Business Development Manager will play a pivotal role in driving growth, acquiring new clients, and expanding our market presence in the security solution industry.

Responsibilities:

Prospecting and Lead Generation:

• Identify and research potential clients within target market segments.
• Generate leads through cold calling, email outreach, networking events, and referrals.
• Qualify leads based on security needs, budget, timeline, and decision-making authority.

Client Engagement and Relationship Building:

• Initiate contact with prospects to understand their security challenges and requirements.
• Build rapport and trust through effective communication and personalized solutions.
• Conduct product demonstrations, presentations, and proposals to showcase the value proposition of our security solutions.

Sales Strategy and Pipeline Management:

• Develop and implement a strategic sales plan to achieve revenue targets and business objectives.
• Manage and prioritize sales opportunities in the pipeline, tracking progress in CRM software.
• Forecast sales projections and provide regular reports on sales performance and trends.

Negotiation and Closing Deals:

• Negotiate pricing, terms, and contracts to reach mutually beneficial agreements.
• Overcome objections and address concerns to facilitate the sales process.
• Close deals and secure signed contracts, ensuring a smooth transition to the implementation phase.

Market Research and Competitive Analysis:

• Stay informed about industry trends, market developments, and competitor activities.
• Conduct market research and competitive analysis to identify opportunities for differentiation and market positioning.
• Provide feedback to the marketing and product development teams on market insights and customer feedback.

Customer Success and Retention:

• Maintain ongoing communication with clients to ensure satisfaction and address any issues or concerns.
• Offer strategic guidance and support to maximize the value of clients' investment in security solutions.
• Identify upsell and cross-sell opportunities to expand the scope of services provided to existing clients.

Networking and Relationship Management:

• Build and nurture relationships with key stakeholders, influencers, and industry partners.
• Atend industry events, conferences, and trade shows to network with potential clients and stay connected with industry trends.
• Represent the company professionally and positively in all interactions with clients and partners.

Qualifications:

1. Bachelor's degree in Business Administration, Marketing, or related field.
2. Proven experience in sales and business development, preferably in the security solution industry.
3. Strong communication, negotition, and interpersonal skills.
4. Ability to work independently and collaboratively in a fast-paced environment.
5. Proficiency in CRM software and Microsoft Office suite.
6. Knowledge of security industry trends, products, and technologies.

Benefits:

Competitive salary with commission-based incentives.

Health insurance coverage.

Opportunities for professional development and advancement.

Dynamic and collaborative work environment.

If you are a motivated and results-driven individual with a passion for sales and business development in the security solution industry, we encourage you to apply for the Sales and Business Development Manager position at Starlite Systems Technologies Pte Ltd. Join us in our mission to deliver innovative security solutions and make a difference in the safety and protection of our clients' assets.

• Position : Admin Assistant -Customer Service
• Location : Near Tai Seng MRT
• Working hours : 5 days (Monday - Friday: 8:30am-5:30pm)
• Salary (commensurate with experience): Up to $3000 + VB
• Duration : Perm
• Industry : Electrical Appliance

Main Responsibilities:

• Provides professional customer support on call enquiries and walk-ins to promote our products
• Schedules services/ repairs for technicians on a daily basis.
• Ensures collection of service charges, monitors unpaid service billings and follow-up payments from customer
• Update records of services rendered to customer with aid of customer service system; prepares Quality Claims Report (QCR)
• Monitors the parts and products under QCR until replacement part is received
• Follow up with QA on any quality related issues during services.
• Safekeeping of Customer Service Department's files and records
• Up keeping of Showroom to ensure tidiness and cosy ambience at all times
• Recommend customer on products range, fees of service charges and company promotion offers.
• Maintained high service standards and achieving set KPI

Requirements:

• Candidate must possess Min NiTEC, HiTEC or Diploma holder in any field or equivalent.
• Minimum 1-2 years’ experience in customer service call center preferred
• Able to work in a fast-paced environment with good computer skills
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email to [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Associate Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

Manager front of house for resturant.

Ensure quality service to all customers.

Effectively recruiting and managing employees, overseeing operations, handling customer complaints, and generating financial reports.

Planning of roster.

Ensure product quality and constantly R&D new product.

Lisaing with supplier.

Update inventory.

As an IT Compliance Officer, you will be responsible for ensuring that the company's information technology practices comply with all relevant laws, regulations, and industry standards.
Responsibilities:

• Work closely with IT Governance Team ensuring all processes are in compliance with regulatory requirements;
• Ensure the Service Level Agreements are adhered to;
• Liaise with Application Support team to troubleshoot the incidents to analyse the root cause;
• Attend daily incident meeting to be aware of on-going Production incidents;
• Stay alerted for any P1 incidents and prepare P1 report for submission to regulatory;
• Provide Trend Analysis of the incidents flagged by the business units on monthly basis;
• Provide weekly gaming incidents report for submission to regulatory authority;
• Raise any lapses and also report to the senior management the list of incidents;
• Identify the areas of opportunities and issue recommendations to the appropriate audience;
• Monitoring and reporting on audit progress in the management meetings;
• Keep abreast of internal standards and business goals.

Requirements:

• Degree in Information Technology / Computer Science / related fields;
• At least 4 years of experience in IT Application Support;
• Hands-on experience in governance and internal controls;
• Experience in troubleshooting of IT applications and IT Service Management;
• Deep understanding of the IT Applications’ issues and Service Level Agreements;
• Possesses a Certification of ITIL® Foundation Certificate in IT Service Management (ITIL)
• Familiar with data analytics tool, such as Tableau / Power BI;
• Experienced in vendor management;
• Familiar with the Gaming sector;
• Ability to work well with key business partners, internal audit and IT teams in a collaborative manner;
• Excellent interpersonal, writing and communication skills.

Responsibilities:

• Establish new client accounts and business opportunities.
• Sustain current clients.
• Provide clients with machinery solutions.
• Familiar with competitors, market and industry trends.

Requirements:

• Diploma in Mechanical Engineering or equivalent
• At least 5 years' experience in sales, preferably handling heavy equipment
• Good interpersonal and communication skills

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Our Client is a SGX Listed company in Hospitality industry. Due to business needs, they are now recruiting a Corporate Development, Senior Analayst/ Assistant Manager to be part of their Corporate Development team for ongoing transformation projects. They are located in the West Area - easily accessible.

Roles and Responsibilities:

• Create financial models, conduct feasibility assessments, perform valuation analyses, and scenario planning to support decision-making processes.
• Support transactional activities including due diligence, negotiations, and deal structuring.
• Aid in the preparation of recommendations, studies, and presentations for senior management.
• Oversee strategic initiatives from project inception to completion.
• Foster relationships with internal stakeholders and external partners such as financial, tax, real estate, and legal advisors.
• Assist in various ad-hoc tasks related to the coordination of Corporate Development functions.

Requirements:

• Degree in Business, Finance, Real Estate, or a related field
• Minimum of 3 years' relevant experience in similar industry
• Experience in hospitality/real estate industry will be a bonus

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

Location: Woodland

Salary range : $3,800 - $4,800

Working days: Monday - Friday (7.30am -5pm / 8am-5.30pm / 8.30am-6pm)

Job Responsibilities

• Building and maintaining strong relationships with key clients, understanding their business needs, and ensuring their satisfaction with products or services
• Developing and executing strategic account plans to drive growth and maximize revenue from key accounts
• Acting as the primary point of contact for key clients, addressing their inquiries, resolving issues, and proactively identifying opportunities for upselling and cross-selling
• Conducting regular business reviews and performance analyses for key accounts, providing valuable insights and recommendations to enhance client partnerships
• Negotiating contract renewals and pricing agreements, ensuring mutually beneficial terms for both the company and key clients
• Identifying new business opportunities within existing accounts and strategizing to expand the company's footprint in the market
• Analyzing competitor activities and market dynamics, adjusting account strategies accordingly to maintain a competitive advantage
• Keeping track of key performance indicators (KPIs) and key account metrics, using data-driven insights to measure success and drive continuous improvement
• Collaborating with internal teams, such as sales, marketing, and customer support, to deliver exceptional customer experiences and meet client expectations
• Staying updated with industry trends and market developments, anticipating changes in clients' needs, and tailoring solutions to meet evolving requirements

Job Requirements

• Diploma/degree in Sales, Marketing, Business Administration, or a related field
• Familiarity with CRM tools (eg. Salesforce) would be a plus
• Experience in FMCG industry is a must.

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

Requirements and skills

• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills
• Able to work on weekend and public holiday

Key Responsibilities

Financial Management

• Play a key role in formulating and implementing accounting policies and procedures in accordance with CAS (Charity Accounting Standards) and relevant statutory requirements.
• Examine and analyse accounting records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.
• Brief management on the monthly financial statements.
• Present the Quarterly Financial Statements and Annual Budget to the board.
• Check and review all payments.
• Review and Approve all journals.
• Involved in grants and other donation applications.
• Prepare and review quarterly GST Returns.
• Document and improve upon the existing policies and procedures and internal controls of the organisation.

Budgeting

• Prepare budgets and cash flow projections and analyse the variances.
• Budget for capital expenditure.

Organisational Resource Management

• Analyse business operations, trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses or to provide advice.
• Survey operations to ascertain accounting needs and to recommend, develop, and maintain solutions to business and financial problems.
• Appraise, evaluate, and inventory real property and equipment, recording information such as the property's description, value, and location.
• Check on the inventory of donation-in-kinds.

Stakeholder Management

• Liaise with outsourced vendors to ensure timely and accurate financial records and to prepare for Board presentations.
• Liaise with internal and external auditors to ensure the Statutory Accounts are presented in a true and fair view.
• Liaise with bankers.

Others

• Any other related duties in New Hope CS as assigned by Reporting Officer.

Accountability

• Reports to Director of Finance and Corporate Services
• Lead a team of Administrative Officers.

Competency Requirements

Core Competencies

• Sense making: Interpret data to uncover patterns and trends between various sources of data. Proficient in Goods & Services Tax (GST) Act.
• Resource Management: Establish strategies for the allocation and deployment of resources efficiently and effectively.
• Communication: Excellent interpersonal and communication skills for effective communication with residents, team, community partners, and stakeholders.
• Transdisciplinary Thinking: Co-relate material from diverse knowledge bases to guide decisions and policy making.
• Adaptability: Foster a culture of flexibility that caters to changes and evolving contexts by articulating strategic goals.
• Self-motivated individual with the ability to work independently.

Technical Competencies

• Proficiency in IT Systems and Microsoft Office Suite (e.g., Microsoft Word, Excel, PowerPoint, etc.), and other Financial Analysis tools.

Education and Experience

• Minimum Degree in Accountancy.
• At least 3 years of relevant working experience in similar sectors.
• CA preferred.

The intent of this job description is to provide a representative summary of the major duties and responsibilities of the position. You may be required to perform job-related tasks other than those specifically presented in this description. This job description does not constitute a contract of employment.

Email: [email protected]

We are looking for a Solar Project Manager/Engineer who is passionate about deploying solar energy in Singapore. The successful candidate will be in charge of executing solar projects on roof tops all across Singapore and the region.

Job Requirement

• Design, build and install solar energy systems
• Onsite planning and managing of installation teams
• Contact point between the company and client during construction stage
• Create and execute project work plans and revise as appropriate to meet changing needs and requirements.
• Hands on implementation on site
• Manage the full construction from pre to post-construction and handover of the system to the client
• Complete assigned projects on schedule and within budget
• Identify any potential safety risks within projects and putting in place strategies to mitigate any risks
• Ensure all required Environmental, Health and Safety requirements are met.
• Prepares for engagement reviews and quality assurance procedures.
• Ensure smooth delivery of the project completion/SystemTurn On

Skills and Competencies

• Excellent communicator who is able to work independently
• Diploma/Degree in Electrical Engineering or related fields
• 3-5 Years of experience in project management
• Candidate with experience in solar project execution will be in advantage
• Knowledge in energy modelling software (PVsyst), Autocad and construction modelling software
• A team player who is results and customer oriented, independent, creative and passionate about renewables
• Singaporeans/PRs only

** ONLY Singaporeans/ PRs may apply ** No Agents Please**

Site Location -

HDB HIP/NRP

LTA CRL/JEL

Responsibilities

Handle verbal & written feedback from stakeholders, public and authorities in form of emails, letters and face to face meet up.

Keep record and follow up on feedback until closure of case.

Liaise with various Statutory Boards, Government Departments (i.e. LTA, PUB, HDB Town Councils, MOM etc.) and sub-contractors to ensure smooth execution.

Organize and co-ordinate both planned and ad-hoc rectification works.

Maintaining of good reputation and goodwill of company.

Public relation monthly report and weekly updates for management meetings.

Carry out pre- and post-visits to stakeholders and residents nearby the vicinity of work sites.

Preparation of PowerPoint presentations to the Management and Client.

In charge of general administration of the site office.

Requirements:

GCE "O" Level Certificate

@ [email protected]

• Managing a portfolio of clients, developing and maintaining client relationships
• Acting as the main point of contact for clients, liaising with them throughout the engagement cycle
• Actively promote team and personal profile to internal networks in order to promote collaboration and increase internal leads
• Identify key client issues that represent opportunities for the Firm to capitalise on and play active role in securing it
• Financial management, including developing and managing project budgets and billing to ensure profitable delivery of client engagements
• Coaching and developing junior team members
• Play key role in people development activities (coaching / mentoring) for less experienced team members

Requirements:

• Degree in Economics, Business or Accountancy or obtained relevant professional qualifications
• Min. 10 years of relevant experience in a public accounting firm
• Extensive experiences in transfer pricing tax environment
• Excellent technical skills and commercial awareness
• Strong interpersonal skills in developing internal and client relationships; Sustains a high level of drive, shows enthusiasm and a positive attitude that translates across the team
• Excellent project management skills
• Experience of working in a Transfer Pricing Team within a large international consulting firm

Responsibilities:

• Building relationships with potential clients and service partners.
• Create marketing plan with yearly goals for the business unit.
• Achieve sales targets while following company rules and ethical standards.
• Determine opportunities in tenders to expand the client base.
• Reach out to potential clients in commercial and industrial sectors.
• Lead tender processes, making sure to meet all requirements and deadlines.
• Develop clear value propositions that meet client needs.
• Negotiate terms for tenders and business proposals.
• Communicate with clients to understand their needs and address concerns.
• Conduct market research to understand industry trends and business opportunities.
• Maintain good relationships with internal and external partners.
• Review project expenses with operations teams regularly to maintain within budget.

Requirements:

• Degree in Marketing, Business Administration, or equivalent
• At least 5 - 8 years of corporate sales experience within facilities management/ construction-related industry
• Prior experience or proven record in securing significant projects will be an added advantage

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities

• Manage the daily operation of the assigned project in accordance with company's policy
• Monitor the performance of the projects, sub-contractors and resolve daily problems arise during and after the course of projects
• Communicate, implement, and monitor company's policy to the project team for the effective implementation of the policy
• Identify potential construction problems, instigate preventive measures, standardization and innovate technique in related to selective construction process
• Review, advise and resolve on contractual, technical matters and comment on sub-contracts in related to the projects
• Chair internal project reviews meeting with project team and report on the performance for director's information
• Establish, develop, monitor and maintain project budget, programme, resources allocation, quality plan, environmental issues, and safety plan in accordance with company's requirement
• Liaison with Client, Architect and consultants for performance and co-ordination of the project

Requirements

• Degree in Building, Civil, Structural Engineering or other construction related subject
• Minimum 5 years relevant experience with at least 3 years in managerial grade in construction field
• Strong management, communication and problem solving skills
• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree, Master's Degree in any field
• Able to communicate in English & Chinese (to liaise with Mandrain speaking associates)

• Exposure to Various Technology Stack
• Career Progression Opportunities

About Our Client

Our client is a leading firm looking to hire a Cybersecurity GRC Manager.

Job Description

As the Cybersecurity GRC Manager, your responsibilities include:

• Being the subject matter expert of security regulations and providing gudiance to company on requirements/recommendations
• Facilitating and carrying out risk assessments and evaluations for IT/IS, delivering recommendations based on identified risks.
• Communicate directly with Compliance for regulatory reporting and participation in internal and external audits.
• Overseeing external security due diligence examinations and a third-party security risk management initiatives
• Supervising and monitoring comprehensive security initiative, projects, and KPIs in alignment with the established security roadmap and framework.

The Successful Applicant

As a successful candidate, you will have the following:

• Bachelor's Degree in Computer Science or a relevant field
• At least 5 years of experience in IT Risk, Compliance, Audit and/or InfoSec (ideally from a financial institution/banking)
• Excellent communication skills, with the ability to effectively present, liaise with stakeholders
• Comprehensive understanding of NIST, PCI DSS, MAS TRM and ISO 27001 standards

What's on Offer

• Excellent Benefits

Contact

Isha Hussain (Lic No: R2197976/ EA no:18S9099)

Quote job ref

JN-022024-6341391

Phone number

+65 6416 9850

Michael Page International Pte Ltd | Registration No. 199804751N

Our client is a reputable Insurance company.

Contract duration: 6 months

Work location: PLQ

Working hours: Mon - Fri 9am - 6pm

Salary: up to $3500 + completion bonus

Responsibilities

• Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time;
• Ensure unresolved issues over the counter are promptly followed up and resolved within
• stipulated time;
• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;
• Provide excellent customer service experience;
• Manage customer feedbacks/complaints with a good closure within the operational
• turnaround time.
• Take accountability in considering business and regulatory compliance risks and takes
• appropriate steps to mitigate the risks;
• Maintain awareness of industry trends on regulatory compliance, emerging threats and
• appropriate steps to mitigate the risks;
• Highlight any potential concerns/risks and proactively shares best risk management
• practices; and
• Other incidental “ad hoc” duties to ensure smooth functioning of various touchpoints such as assisting Digital Comms and Call Centre;
• May be rotated amongst the different Service Centres;
• Manage ad-hoc assignments/tasks delegated by the Section Head, when required.

Requirements

• Min. diploma
• Prior experience in insurance will be a plus
• Comfortable with handling customers face-to-face
• Customer service oriented

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Shift Role with shift allowance

Banking industry

Responsibilities:

1.) Interact with internal & external customers to answer customers queries.

2.) Maintaining a positive, empathetic, and professional attitude toward customers.
3.) Responding promptly to customer inquiries on general and transactional enquiries
4.) Communicating with customers through various channels.
5.) Acknowledging and resolving customer requests.
6.) Customer outreach to encourage the use of digital services.
7.) Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

Regards,

Lini

Recruitment Consultant

R22108463

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a HR and Admin Executive who can help support through the next phase of growth and development roadmap.

Job Description / Duties:

• Responsible for all General Human Resource matters
• Involved in designing and creating learning resources, training materials and e-contents
• Market information search and data/report compilation
• In charge of ensuring smooth day to day business operations
• Handle General Administrative Duties
• Provide support to the various departments
• Assist in internal talent acquisition and recruitment related duties
• Any other ad-hoc duties assigned by the supervisor

Requirements:

• Minimum Diploma /Degree
• Good in Microsoft Excel
• Able to cope in a fast-moving environment and work independently under minimal supervision
• Meticulous, highly organized and able to multi-task

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

· Produce valuable and engaging content for our website and blog that attracts and converts our target groupsS

· Build strategic relationships and partner with key industry players, agencies and vendors

· Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

· Oversee and approve marketing material, from website banners to hard copy brochures and case studies

· Measure and report on the performance of marketing campaigns, gain insight and assess against goals

· Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

· A Bachelor’s degree in marketing, business or any other relevant field

· Sound understanding of marketing fundamentals and tactics

· Creative thinking and problem-solving ability

· Leadership and project management skills

· Knowledge of digital marketing and social media marketing strategies

· Excellent verbal and non-verbal communication skills

· Proficiency with marketing tools and software

· Proficient in marketing research and statistical analysis

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

Sales Assistant Manager Job Description

We are looking to employ a highly driven assistant sales manager to assist the sales manager with the day-to-day running of our store. The assistant sales manager’s responsibilities include developing strategies to improve sales, effectively handling customer complaints, and assisting with the recruitment of sales staff. You should also be able to delegate tasks to the sales staff in the absence of the sales manager.

To be successful as an assistant sales manager, you should demonstrate exceptional leadership skills and ensure that sales staff comply with company policies and guidelines. Ultimately, a top-performing assistant sales manager should be able to achieve excellent customer service at all times.

Sales Assistant Manager Responsibilities:

• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.
• Performing all duties of the Sales Manager in cases of absence or emergency.
• Updates managers by consolidating, analysing, and forwarding daily action summaries.
• Assist with the sales process by maintaining a fully stocked store.
• Recommend and display items that match customer needs.
• Manage point-of-sale processes.
• Maintain an up-to-date knowledge of product features and sales promotion
• Tracks sales expenses by tracking, consolidating, analysing, and summarising expenses, and forwarding for reimbursement.
• Update customer records in the company database as required
• Perform any other duties assigned by the director.

Sales Assistant Manager Requirements:

• High school diploma or GED.
• Bachelor’s degree in marketing, communications, or related field is advantageous.
• Proven experience in sales and customer service.
• Proficient in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.
• The Ability to multitask and work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).
• The ability to work under pressure.

Job Highlights:

• Abundant personal growth and progression opportunities
• Start-up environment

Job Duties:

• Perform general personal & secretarial duties
• Attend to queries via calls and handling courier services and mails
• Oversee all administrative tasks such as office maintenance, stationary requisition and managing office assets list
• Provide administrative support to the sales team and other relevant departments
• Coordinate office activities and operations to secure efficiency in company activities
• Main point of contact for various vendors such as service providers and office management
• Be updated of regulatory developments within or outside of the company as well as evolving best practices in compliance control
• Ensure that the company's objectives and sales targets are met

Requirements:

• Pursuing a Diploma or Bachelor’s degree in Business or equivalent
• No need experience
• A proactive team player with the ability to work independently
• Resourceful with strong organisational and co-ordination skills
• Proficient in Microsoft Office such as Excel and Word preferred

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Join our incredible team at Chien Chi Tow Healthcare, where we know that it is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities. At Chien Chi Tow, we are driven by a shared purpose – It is our collective desire to see our staff grow and shine as we journey towards our shared vision of delivering seamless, holistic and multi-disciplinary through the efficacy of Traditional Chinese Medicine (TCM) care to the patients and community as the leading TCM company in Singapore since 1969, and to empower patients to live their best lives. We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at Chien Chi Tow will be profound, regardless of the role you take up with our growing team. Some of our people's priorities in the years ahead include strengthening our CARE Culture, promoting well-being and mental health of staff and equipping our staff with skills and knowledge to transform care in a changing health and wellness environment. In this role,you will be a proficient HR advisor who builds strong partnerships with the senior leaders and the Executive team to develop and execute the People Strategies.

Responsibilities

Manpower Planning, Talent Acquisition/Retention & Operations

● Forecast staffing needs and the projection of yearly manpower budget

● Establish clear understanding of the hiring requirements of the Business Units and work closely with on the hiring of talents and appointment/re-appointment of staff on a timely basis.

● Manage hiring / resignation related activities and existing staff support

● Communicate and advice to medical leaders/staff regarding HR policy & procedures, with support by Shared Services ● Responsible for all HR operational matters/processes

● Actively identify gaps and opportunities where people-related risks can be minimised and influence solutions/outcomes

Compensation & Benefits

● Coordinate and assist the promotion exercise annually by gathering information to support compensation review and address various level staff’s queries on compensation matters, with support from Executive & Ops team

Talent Management, Succession Planning and Employee Development

● Partner BUs/team leaders and provide recommendation in annual talent identification and succession planning exercise and provide recommendation for targeted development for staff, talents and potential successors

Employee Relations, Engagement & Change Management

● Be a facilitator and HR advisor to senior leaders in managing matters pertaining to industrial relations, employee grievances, conduct and discipline.

Performance Management

● Partner HODs/Head of Division, providing advice and guidance in the staff performance management

● Provide advice to staff on performance appraisal exercise

● Establish strong partnership with the business units to drive organisational effectiveness while implementing HR programmes and initiatives

Requirements

● Degree with at least 5-8 years of relevant working experience in the Human Resources function.

● Experience in TCM health and wellness industry would be advantageous.

● Post-graduate diploma in human resource management or IHRP Certified Professional (IHRP-CP) would be advantageous

● Good Knowledge of Employment Act and Labour Laws

● Excellent communications and interpersonal skills with strong ability to engage and influence stakeholders at various levels, in both spoken and written English and Chinese

● Demonstrates flexibility and adaptability according to changing needs and priorities

● Collaborative and is comfortable working in a matrix structure with multiple priorities

● Resourceful and possess strong initiative to drive changes

● Ability to work independently as well as be active team members within and across the HR team.

● Candidates with prior experience in managing small teams would have an added advantage; appointment will commensurate with candidate’s experience.