Total 23,771 Others/Any customer service job vacancies in Singapore

Find Out Even More At: https://tinyurl.com/mindflex-fulltime

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,800-$4,300/Month (Inclusive of Regular Team Incentives)
• Base from $2,500-$3,500/Month & Monthly Incentives ($300-$800/Month)
• Management positions start from $4,000/Month base salary (for candidates identified with leadership potential)
• Clear Salary Progression & Annual Salary Review (Min 5-10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

We are a fast-growing SaaS company in the EduTech space, operating mainly in Singapore, Vietnam, Malaysia, and Indonesia. With more than 1700 schools as customers, our mission is to revolutionize early childhood education through technology and provide innovative solutions to our customers. With a team of 60 talented individuals, we are committed to transforming the way education is delivered in the Southeast Asian region and beyond.

As the Angel - The Customer Success Account Manager, you are responsible for the adoption, usage and success of a portfolio of clients. By building trust and enabling the success of your clients, you will be able to drive revenue growth through renewals and upselling. You are the primary customer-facing role, and your insights and relationships will allow you to realise incredible value for our customers, helping them love LittleLives as much as we do!

What you will be doing

• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed
• Deliver onboarding training and provide support to our clients

Requirements

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• Previsous experience in Early Education would be plus
• This role requires the person to be able to deliver training in Chinese to our clients

Job Info:

• Mon to Fri 8.30am - 6.00pm
• Basic $3000 - $3500 + AWS + VB
• Mcpherson

Job Description:

• Install, modify, service, and upgrade equipment in accordance with maintenance and service agreements and technical specifications.
• Perform regular maintenance, preventive and corrective maintenance on customer equipment to maintain equipment reliability.
• Maintain accurate service records, monitor the performance of equipment, and notify senior engineers of recurring problems.
• Understand and practise factory diagnosis and preventive maintenance activities.
• Understand solution items and make proposals to customers.
• Perform other related ad-hoc tasks as assigned by management from time to time.

Requirements:

• Diploma in electrical & electronics, mechanical or mechatronics engineering.
• Minimum 3 years’ experience in equipment service, repair & maintenance.
• Proficient in Microsoft Word, Excel & PowerPoint

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Lau Jie Xi

Registration Number: R21103272

EA Licence No: 16C8004 (Elitez Pte Ltd)

Our client is a MNC company, one of the leading players in the FMCG sector. Due to business needs, they are now recruiting a Customer Service Officer to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities of Customer Service Officer:

• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience in telesales

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Brief description of the Restaurant

From a single establishment, Les Amis Group has gone from strength to strength, capitalising on its commitment to quality in food, wine and service, to venture into other cuisine styles and concept. Today, Les Amis Group has 25 concepts, 1 virtual concepts and 38 restaurants in Singapore, and multiple overseas concepts including joint ventures and franchises in Hong Kong, Myanmar, Vietnam and Indonesia, with more expansion plans in the pipeline.

With award-winning concepts ranging from high-end French and Japanese restaurants to midmarket concepts offering Italian pizzas, Vietnamese noodles and authentic French bistro dining. Les Amis Group is undisputedly one of Singapore’s most influential and well-respected restaurant groups.

Les Amis is a group built on values of excellence, humility, inclusiveness, integrity and teamwork. Whether they are in fine-dining, Asian cuisine or casual dining, all our employees uphold the same values and fulfil a one-company approach to all that we do, from the relationships we build with our business partners and to the experience our guests and customers have at every touch-point across the Les Amis Group.

Job Descriptions

• Responsible for ensuring set up of the restaurant for service
• Ensure that guests receive prompt attention and service when they enter the restaurant
• Responsible for ensuring that customer’s orders are efficiently processed

Job Requirements

• No specific experience is required
• Skills can be acquired through on-the-job training
• Excellent knowledge of food available on the menu
• Basic knowledge of food ingredients and cooking methods of food available on the menu
• Good memory to recall orders
• Passion for the F&B industry
• Good service attitude – customer oriented
• Sociable and people oriented
• Tactful and courteous
• Versatile
• Team player
• Optimistic

Benefits

• No AWS but there is Bonus

Working hours

• Depending on outlet (6 days work week)

ADM unlocks the power of nature to enrich the quality of life. We’re a premier global human and animal nutrition company, delivering solutions today with an eye to the future. We’re blazing new trails in health and well-being as our scientists develop ground breaking products to support healthier living. We’re a cutting-edge innovator leading the way to a new future of plant-based consumer and industrial solutions to replace petroleum-based products. We’re an unmatched agricultural supply chain manager and processor, providing food security by connecting local needs with global capabilities. And we’re a leader in sustainability, scaling across entire value chains to help decarbonize our industry and safeguard our planet. From the seed of the idea to the outcome of the solution, we give customers an edge in solving the nutritional and sustainability challenges of today and tomorrow. Learn more at www.adm.com.

Your Responsibilities

This role will provide team leadership for End User Compute team members and requires both hands-on delivery of support and responsibility for overseeing delivery of support across regional locations. The job split is as follows:

• End User Computing Support (Weight 60%) – Resolve incidents and action requests for end user computers, computer peripherals and phones.
• Networking and Data Centre Teams Support (Weight 10%) – Provide in-country assistance to the global Networking and Data Centre Services teams for purchasing and hands-on-wires support
• Project Support (Weight 10%) – Provide in-country support for the execution of projects.
• Leadership (Weight 20%) - Overseeing delivery of support in all [country/region] locations and managing those Support Delivery team members based in Singapore, Philippines, Japan etc.

Your Profile

• 5+ years working experience in support of end user hardware and software
• ITIL certification preferred
• Experience in using a ticketing tool for managing incidents and requests
• Setting up computers, computer peripherals and phone handset on end user desks
• Computer management in Active Directory
• Imaging computers with a standard operating environment (SOE)
• Installing software
• Configuring printers and installing printer drivers
• Basic configuration of Windows 10 and 11 operating environments
• Proficient in using Microsoft Outlook, Word, Excel and PowerPoint
• Proficient in using Apple iOS devices such as iPhones and iPads
• Installing network and server equipment in racks (hardware only)
• Patching network cables to switches
• Interfacing with vendors for the procurement of hardware or requesting support
• Providing IT advice and training to end users in line with company guidelines, policy and standards
• Supervising and coaching team members

Responsibility :

• Picking up of clients and driving them to destinations in a safe and comfortable manner.
• Help clients load and unload luggage onto vehicle
• Airport transfer and provide meet & greet services
• Responsible for keeping vehicles clean.
• Coordinate the maintenance and repair for their vehicles.
• Stay up-to-date on all traffic laws.

Requirement:

• Prior relevant experience as a combi driver or similar role.
• Possession of a valid vocational driving license in Singapore.
• (PDVL/ TDVL/ BDVL)
• Customer Service oriented
• Safe handling of onboard passengers
• Familiar with Singapore roads
• 5.5 work day
• Night Shift : 7pm-7am

Patient Service Associate/ Enrolled Nurse/ Clinic Assistant

Mon- Fri ： 9am-5pm , Sat : 9am-1pm

Location : Orchard

Salary : $2500-$3500

Tasks

• Assist doctors during the treatment and examination of patients.
• Assist in reporting or analysing of department's or clinic's statistics and data.
• Identify situations where patients require additional attention.
• Liaise with patients and other stakeholders to provide services to patients.
• Manage patients' feedback and enquiries.
• Monitor inventories of non-clinical items.
• Participate in quality improvement initiatives and projects.
• Participate in the execution of designated emergency response tasks.
• Perform basic clinical procedures.
• Perform bed bookings.
• Perform measurement of basic health parameters.
• Perform patient registration and discharge.
• Perform payment collection procedures, insurance billings procedures.
• Prepare consultation rooms.
• Prepare patients for physical examination or minor procedures to be performed by doctors.
• Prepare patients' records and documentation pre- and postconsultation and procedures.
• Provide financial counselling to patients.
• Provide patient and caregiver education where necessary.
• Provide post-consultation instructions where necessary.
• Reconcile daily monetary transactions.
• Schedule appointments for patients.

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Admin assistant

Responsibilities:

• Perform general administrative duties (updating, scanning, printing, mailing, filing)
• Attend to emails and phone calls
• Liaise with suppliers/contractors/clients.
• Perform other office duties as assigned.

Requirements:

• Candidate must possess at least Primary/Secondary School/"O" Level in any field.
• Hardworking, meticulous and able to work independently
• Have some experience in handling Accounts receivables/General Ledger/Others
• Possess good interpersonal and communication skills
• MS Office proficient (Word, Excel).
• Bilingual in English & Mandarin is an added advantage to communicate with Chinese-speaking associates

Other Information:

· Job location: Trio Mall (Near Farrer Park MRT)

· Full time : 5 work day per week 1030-1830hr

· Part time : 4 hours daily (Morning / Afternoon) $12/hr

· Job Type: Part time / Full time

Salary range: SGD1800-2300

What you will do:

As Service Sales Engineer IR, you will be part of Industrial Refrigeration Service team to handle sales and technical inquiries from customers by providing front end technical, commercial, and administrative support which will be assisted by the operations team in Singapore.

• Service business performance growth through pro-actively selling (existing and new initiatives)
• Sales Revenue, GM and AR overdue
• Maintain existing customer base and develop new customer base to ensure continuous business growth.
• Customer relationships building and customer satisfaction
• Prepare and follow through of quotation
• Update of installed base, SFDC and Service Max opportunities
• Ensure JCI’s ethics, policies and procedures are followed

How You Will Do It:

• Proactive selling of Labour and Material (L&M), Retrofits, Parts, Preventive Service Agreements (PSA) and new initiatives through schedule and/or drop in visits
• Recommend solutions to customer requirements which will have company’s competitive advantage
• Understand pricing, quotation, technical proposal, clarification & negotiation with factory/vendors during quotation preparation, and budgeting
• Review received order against quotation, comments on T&C’s and book in/hand over of orders.
• Represent the company to customers with professional appearance, maintain consistent communication with customers as well as establish the long-term relationship with them
• Maintain field intelligence and feedback pertinent information on competitor’s activities, product, prices, business performance and develop the necessary business strategies to ensure the company excels.
• Execution of business operation and conduct are to conform to JC Singapore policies.
• Communicate and work closely with other departments in ensuring the overall company objectives/performance is achieved at all times.
• Perform any other duties from time to time, whether ad-hoc or otherwise, as assigned by your superior.

What We Look For:

• Engineering Degree onwards or equivalent (Mechanical, Electrical, Chemical or Process)
• 3 years and above experience in Chemical, Petrochemical, F&B, HVAC/Refrigeration or similar industries
• Good communication, analytical, organizing & relationship management skills
• Industrial & Process Refrigeration products, systems or maintenance knowledge
• Budgeting & forecasting
• Must be a proactive team player
• Good communication skill in English

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Kitchen / Service Crew (Healthy Meal)

• 5.5 days (44 hours per week)
• $2500 - $3300
• Tanjong Pagar / Raffles Place / Frasers Tower Singapore (Cecil Street) / Geylang (Discuss during interview)

Job Description:

1. Provide service to all customers according to service standard and procedures.
2. Responsible for the preparation work of restaurant opening and closing operation hours.
3. Answering customer’s queries regarding menu items, ingredients or any other product related queries.
4. Includes bar and cashier duties.
5. Maintain quality, service & cleanliness at all times.
6. Any other job related duties requested by Restaurant Manager.

Job Requirements:

• With relevant experience.

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Responsibilities:

• Assist the management with daily operational matters
• Motivate team members and maintain a high level of team cohesiveness
• Ensure staff adhere to company SOP
• Support the daily operation in collaboration with the managers, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Plan routine cleaning of the outlet
• Routine inventory stock checking
• Maintain Food Hygiene and Safety Standards
• Execution of maintenance schedule for equipment and perform routine inspections
• Able to resolve any service disruptions or customer complaints
• Able to demonstrate excellent communication and interpersonal skills
• Responsible for the preparation work of outlet opening and closing during operation hours

Requirements:

• A minimum of 2 year of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills
• Able to commit shift work, weekends and public holidays

Job Description:

• Responsible for coordinating all import and export shipments with the respective clients, vendors and overseas agents.
• To monitor cargo status and update the clients as accordingly.
• Ensure that daily customers’ enquiries via emails or calls are attended to promptly.
• Work in conjunction with the respective Sales to provide pre/post-sales support if any.
• Ensure timely and accurate billing to the respective clients
• Any other ad hoc duties as assigned.

Job Requirements:

• Preferably specialized in logistics or equivalent.
• Basic understanding on shipping & warehousing knowledge.
• Good interpersonal skill & customer service oriented.

Job description:

· Planning and optimize the stuffing and utilization of LCL Consolidation Container

· Submit bookings to Shipping Lines and pre plan necessary space and allocation

· Complete Dangerous goods declaration (PM4 for DG cargo application), pre-planning and assign it into each container, prepare shipping documents such as master or house BL, etc.

· Liaising & coordinating with warehouse for confirmed booking cargo & follow up on packing arrangement

· Any others job scope as directed

Job Requirements:

· Experience in freight forwarding or NVOCC, ocean freight & DG goods will be an advantage

· Good team player with ability to work independently

· Positive working attitude

· Nil or min experience are welcome to apply, training will be provided

Job Duties:

• Provide support to customer queries/ feedback on products, services and prevailing promotions.
• Facilitate access for customer to their safe deposit box
• Onboarding and Offboarding of customers including handling of payments
• Handle ad hoc duties as and when required

Job Requirements:

• Pleasant and cheerful personality
• Computer literacy (Microsoft words, excel, outlet). SAP knowledge will be advantageous
• Willing to perform overtime ,weekends and public holidays
• Candidates with customer service experience will be considered favorably

Interested applicants, please submit your resume in Word or PDF.

Thank you.

I hereby give consent to Certis CISCO Security Pte Ltd and its subsidiaries to access my job application for the position applied and other positions that I may also be considered for and to use and disclose my personal data submitted in or as part of my job application to law agencies, government representatives and prospective clients. (DATA PROTECTION: The Company is committed to respect the statutory rights to privacy of all job applicants. However, we obtain, monitor, process and disclose personal information regarding employees and prospective employees to meet our need and according to applicable laws. For more information on our Personal Data Protection Policy, please visit https://www.certisgroup.com/privacy-policy.

Responsibilities:

• Responsible for ensuring set up of the restaurant for service
• Ensure that guests receive prompt attention and service when they enter the restaurant
• Responsible for ensuring that customer’s orders are efficiently processed
• Prepare restaurant for lunch or dinner. This includes setting up tables and ensuring general cleanliness of the restaurant
• Receive guests upon their arrival and seat them accordingly
• Take and process orders of guests from the guests
• Serve food and beverages in accordance with laid-down standards, in a professional and courteous manner
• Clean tables and ensure that they are cleaned as soon as it is apparent that customers have finished their food or drink with an acceptable balance between speed and yet allowing customers to finish their meal without feeling rushed
• Reset tables after use for the next guest

Requirement:

• Able to commit a minimum of 4 hours, 5 days a week for lunch or dinner service
• Able to converse in English

TSH and its subsidiaries and associated company (together, the” Sloshed Group”) is in the business of (i) operating a multi-concept chain of pubs and bars, and (ii) the import and distribution of spirits, wines and liquors. Sloshed Group currently operates several outlets covering six (6) concepts. Quaich Bar (4 outlets) and Signature Reserve with whisky as the main theme and The Other Room as our award-winning cocktail bar.

With Two (2) newly outlets just opened – Quaich Wanderlust@Hotel InterContinental Singapore and Quaich Capitol Whisky and Cigar Lounge@Hotel Kempinski, a luxury blend of a cocktail and whisky bar hidden in a corner of two of the finest internationally acclaimed hotels awaits the right candidates to enter with us into a world that is intimate and exclusive, yet complete in every way, with its finesse dripping from every drop of liquid in the glass, through every bite teeth, sinks our food offerings, while eyes glisten with awe a professional yet friendly service experience of a knowledgeable and passionate team.

JOB DESCRIPTION

· Serving of all guests with excellent knowledge of SOPs, ingredients and preparation of cocktails and food items.

· To support Reservations Host/Hostess and the rest of Operations team members at the outlet.

· Assist with floor opening and closing procedures and getting trained in each department of the outlet for at least 2 weeks each (Kitchen, Bar, Bar-back) to fully understand and master each department requirements and as a first step for personal and professional growth within the company. Tasks will range and not be limited at preparing foods, welcome drinks, specials, drinks, garnishes, set up bar stations and restocking all par levels for ingredients and home-made ingredients.

· Maintenance of the outlet hygiene and cleanliness standards.

· Assist with interacting with customers, take orders and serving food and drinks.

· Ensure that all standard recipes, SOPs and standards are followed in the service process.

·Ensure that all equipment is kept in good working order and used only for the purpose for which it was ended.

·Participate and manage assigned sections to provide an awesome experience for customers.

REQUIREMENTS

· At least 1 year(s) of working experience in a 5* Hotel / Fine dining Restaurant for this position will be advantages.

· Candidates without relevant working experience are welcome to apply.

· Positive, motivated, passionate and seeks opportunities to be multi-skilled and trained.

· Enjoy working in fast-paced working environment.

· Guest driven, outgoing and friendly.

·Able to commit on weekends and Public Holidays.

Working Hours:

4.30pm-1.00am (Transport Provided)

We regret that only shortlisted candidates will be notified.

Patient Service Associate / Enrolled Nurse / Clinic Assistant

Mon- Fri ： 9am-5pm , Sat : 9am-1pm

Location : Orchard

Salary : $2500-$3500

Tasks

• Assist doctors during the treatment and examination of patients.
• Assist in reporting or analysing of department's or clinic's statistics and data.
• Identify situations where patients require additional attention.
• Liaise with patients and other stakeholders to provide services to patients.
• Manage patients' feedback and enquiries.
• Monitor inventories of non-clinical items.
• Participate in quality improvement initiatives and projects.
• Participate in the execution of designated emergency response tasks.
• Perform basic clinical procedures.
• Perform bed bookings.
• Perform measurement of basic health parameters.
• Perform patient registration and discharge.
• Perform payment collection procedures, insurance billings procedures.
• Prepare consultation rooms.
• Prepare patients for physical examination or minor procedures to be performed by doctors.
• Prepare patients' records and documentation pre- and postconsultation and procedures.
• Provide financial counselling to patients.
• Provide patient and caregiver education where necessary.
• Provide post-consultation instructions where necessary.
• Reconcile daily monetary transactions.
• Schedule appointments for patients.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

Job Description

• Attend and follow-up telephone inquiries from Doctors and Clients in a timely manner.
• Great professional telephone manner and excellent initiative.
• Collating diagnostic reports to be sent to doctors and clients.
• Maintains Standard Operating Procedures in the department at all times.
• Assist in other administrative tasks assigned by the Operations Manager.
• Effective communications skill and ability to work with all levels of staff and management.

Job Requirements

• Able to commit to a 5.5 days (Mon-Sat) work week, rotating shift schedule inclusive of a rostered Sunday and Public Holiday shift.
• Minimum GCE N & O-Level with at least 1 year of relevant call centre work experience, preferably in healthcare industry.
• Strong customer service, communication and interpersonal skills
• Excellent phone etiquette and positive learning and working attitude
• Fluent in written & spoken English
• Computer literate, Proficient in Microsoft Office and Excel
• Hardworking, responsible, multitask and meticulous attention to detail

*Only shortlisted candidates will be contacted for an interview.

Wilhelmsen Ships Service (WSS) is looking for a Cylinder Coordinator.

The people at Wilhelmsen don’t just hold jobs here. They make the most innovative ideas a reality – and in the process, they shape the maritime industry. With one of the largest maritime networks in the world, we do work that makes an impact - if it floats, our products are probably on it. Wilhelmsen Ships Service (WSS) supplying marine consumables, products, and solutions to every conceivable vessel type, our Marine Products division includes the Unitor brand of products, Timm ropes, Unicool refrigerants, and Unitor and Nalfleet marine chemicals.

The Cylinder Coordinator will involve efficiently addressing customer inquiries related to cylinder commercial issues, resolving complaints, and ensuring compliance with business models. The role also entails coordinating with various teams to ensure competence, proper system usage, and optimizing cylinder turnaround on vessels.

Who you will be working with:

The Cylinder Coordinator will report to the Team Lead, Cylinder Coordination East.

What you will be doing:

Customer Fronting:

• Ensuring customers receive an efficient solution to all enquiries pertaining cylinder commercial issues
• Monitor, report and follow-up on customers’ complaints/non-compliance to the cylinder business models agreed
• Support correct administration of the assets on board customer vessels, including tracking of cylinders, analyzing cylinder discrepancies onboard customers’ vessel
• Utilizing conflict resolution techniques to de-escalate tense situations
• Escalating unresolved claims and credits to ensure these are resolved within KPI target
• Responsible for adhoc control of the count of cylinders in customers’ possession

Internal Stakeholder Management:

• Communicating with the rest of the Sales & CS teams, Credit team, Global Invoicing team, KL Coordination Team and Operations
• Support and assure competence in the network related to cylinder commercial models, including training
• Ensure correct usage of internal system with regards to all applications related to cylinder commercial transactions
• Suggesting process improvements and ways of working through identifying recurring issues, trends and reporting them business process owner/manager

What we are looking for:

• Diploma in Business or similar discipline.
• Minimum 1-2 years of relevant working experience
• Ability to deal with customers in a professional and empathetic manner
• Ability to act on initiative in a proactive manner
• Good interpersonal, influencing and networking skills with awareness of global cultural differences
• Results and process driven, with an elevated level of responsibility
• Co-operating attitude, being a team player that adapts to the team and builds team spirit, listens, consults and communicates proactively and upholds ethics and values

What we offer:  
Working in Wilhelmsen can offer a culture and work environment of strong leadership, career development, work-life balance and a job that is both challenging and stimulating. Our organization thrives by using modern tools and is eager to utilize the business opportunities that arise with new digital tools and skills. Beyond this, we offer a generous and bespoke benefits package tailored to your specific Wilhelmsen HUB.   
https://www.wilhelmsen.com/ships-service/

Sounds interesting? If you can see yourself in this role, please let us know why you are our Cylinder Coordinator.

URGENT

Location : Lorong 6 Toa Payoh

Position : Temp Customer Service Officer (3pax)

Contract period : 1 Apr 24 – 30 Sep 24

* Temps working for periods of 3 months or more are entitled to benefits.

Working hours : 8 hours per weekday, from 8.30am to 5.30pm (1 hour lunch break)

Monday to Friday excluding Public Holidays

Requirement : Diploma (≤3 years working experience) – Junior Executive - Hourly salary - $13 - $18/hr depending on relevant working experience.

8 hours per weekday, from 8.30am to 5.30pm (1 hour lunch break)

Monday to Friday excluding Public Holidays

The role of a Temporary Staff is to perform general administrative and duties to support the client’s operations and be involved in frontline operations such as assisting our customers in their request for services and answering of telephone enquiries. A Temporary Staff will be required to fulfil other ad-hoc duties that are assigned by the client.

Requirements:

The temporary staff must:

(b) At least possess a Diploma education qualification (≤3 years working experience).

(c) Possess effective communication skills and good interpersonal skills. He/she must be IT-savvy and conversant with Microsoft Word, Excel and Powerpoint.

(d) Possess good interpersonal and communication skills. He/She must also be patient and sensitive as they will be dealing with people of diverse backgrounds.

(f) Able to work effectively both independently and in teams.

Working hours: Monday to Friday: 9.00am – 6.00pm

JOB DESCRIPTION
Role
- Handle inbound and outbound customer calls with professionalism and courtesy
- Address customers’ inquiries, resolve issues, and provide accurate information
- Assist in providing logistic support for events and activities
- Offer additional administrative or marketing assistance as needed

Responsibilities
- A team player with excellent interpersonal skills
- Excellent organizational and communication skills
- Able to adjust to a rapid-paced work setting
- Previous experience in healthcare industry is preferred
- Familiar in design (Adobe, photoshop &/or illustrator) will be an advantage

Interested candidate, kindly send a copy of your resume to: [email protected]


EA Personnel: Adeline Lim Xin Ying

C.E.I : R23112000
Email Address: [email protected]
Recruit Express Pte Ltd
EA Licence No: 99C4599

• 5.5days work week
• Balestier/Clementi
• $2600 - $3500

Job description:

• Assist in carrying out administrative work in the delivery of advisory services to patients and their families.
• This includes processing of information and statistics on assistance through an electronic system. Executive care advisory may be required to gather information from patients and their families and assist them with the financial assessments procedures.
• Conduct assessment / home visits when necessary.
• Liaise with relevant agencies / authority / patients family.
• Assure that all referrals are attended to by relevant personnel.
• Liaise with nurses on patient-related matters.
• Assure that all referrals are attended to by self or relevant personnel.
• Supervise the operational work carried out by customer care coordinator when handling subsidy cases.
• Act as a channel of communication between management and the customer care coordinator.
• Handle difficult customer and communicate escalated issues to the Manager.
• Keep update records of patients (electronic or written data)
• Up-to-date the relevant information of government’s policy with regards to the elderly care Services and funding.
• Maintain confidentiality of customer database.

Requirements:

• Minimum O Level education
• Minimum 3 years of relevant working experience

Our Client, in Automotive Industry located in Central has opening for Service Manager.

• Well-Known MNC
• Variable Bonus

Responsibilities:

• To lead the Aftersales Service team in achieving the Company’s set goals and ensure that business objectives, KPIs in service delivery, customer service satisfaction, service processes and operating profits are being monitored closely and met accordingly.
• Responsible in achieving monthly budgeted service turnover and operating profit through daily cars intake and operating expenses.
• Ensure that the quality of service and repair work performed daily are closely monitored and to meet the required Principal’s standards.
• Maintain workshop efficiency, productivity and utilization usage for workshop staffs through close monitoring via daily time analysis report.
• Responsible for recruitment and deployment of staff under his charge to ensure that daily operations run optimally.
• Maintain and ensure that the service centre meet the government regulations such as Workplace health and safety of our workshop and frontline employees.
• Ensure Service Centre daily work processes, workshop diagnosis networking, software and equipments are maintained and meet retail standard requirements.
• Determine the degree of efficiency, productivity, utilization rate, service sales turnover, net promoter score (NPS), on a monthly basis by evaluating the time analysis report, management report and VOC report.
• Assess the need to purchase and authorize the ordering of workshop consumable items, tools and equipment.
• Conduct periodical review of the performance of individual staff to ensure that work attitude and performance are in line with the Company’s objectives.
• Propose and take appropriate measures in streamlining work processes and motivate workshop and frontline personnel.
• Maintain and strengthen customer service processes to improve customer satisfaction at all times.
• Develop staff through training, coaching, mentoring to enhance their performance and build their competencies.
• Conduct weekly and monthly meeting with key personnel to share and feedback from key results for corrective action and continually seek for improvement.
• Build strong rapport with internal and external stakeholders/customers in order to meet the required business objectives and Principal’s targets.
• Build and maintain good relations with National Automobile bodies / authorities and the major competitors for close observation of the service market, its development and trends.
• Develop and promote team spirit within the Aftersales personnel through technical / non-technical training, salary, and condition structure and career system. Ensure all staff has a clear understanding of the company’s direction.
• Setting up and control of proper warranty structures and procedures according to Company's regulations. Close follow up of cost development in warranty and goodwill. Ensure product campaigns are being implemented and follow through.

Requirements:

• Degree in Engineering preferably in Mechanical Engineering or Business or Financial
• Broad understanding of all aspects of the automotive industry.
• Minimum 5 years of experience in premium brand automotive business
• Minimum 5 years management experience
• In-depth understanding of all aspects of the Aftersales discipline. Service, Bodyshop, Parts, Pre-delivery, Trade Sales and Customer Service.
• In-depth understanding of all aspects of the Principal / Importer and retailer relationship and business practices. (Corporate Identity, resource requirements, customer satisfaction, training, marketing and communications).
• In-depth understanding of key performance indicators in the individual departments and the cross functional drivers of business performance as a whole.
• Result Driven Individual with strong business acumen
• Aggressive and forward thinking
• Ability to analyze and use Financial Reports
• Excellent communication skills, including presentation effectiveness.
• Well rounder conceptualization skills, creative, ideas generator.
• Well rounder personal effectiveness with good negotiation and influencing skills.
• Emphasis on performance, goal and team orientated.

Qualified or interested candidates, kindly apply to us in

the FOLLOWING FORMAT to facilitate the short listing process;

Attachment of CV’s in MSWORD FORMAT

Resumes please INCLUDE:

• Personal Particulars
• Education background
• Work experiences in point forms
• All Reasons for leaving
• Current and Expected salary
• Date of availability / Notice Period

**We regret that only shortlisted candidates would be notified.

Your Profile will be kept in our database for more career opportunities.

We wish you all the best in your job search.

Chia Kim Wai, Terry

Reg No: R23111838

EA No: 19C9570