Total 4,361 Senior Executive customer service job vacancies in Singapore

Job Summary

The individual must possess a passion to champion service excellence. He/ she is supporting the hotel’s learning and development function and will be committed to cultivating a strong service culture with the hotel division.

Primary Responsibilities

• Involve in learning design, conduct research and generate insights for the development of learning materials for learning programs (e.g. case studies, guests’ feedback)
• Conduct stand-up training and webinars (e.g. New employee orientation, Product knowledge training)
• Conduct and facilitate learning tours
• Manage day-to-day Learning & Development administration and operations
• Support the end-to-end coordination of Learning & Development programs, including general training execution (from pre-training, during training and post training)
• Co-owns/develop customized learning roadmaps and content with Corporate L&D team
• Assist to prepare learning materials such as presentations and guidelines
• Staying updated on the latest product knowledge in Resort World Sentosa and Sentosa Island to create relevant quizzes for team members.
• Create, maintain, and monitor the progress of learning and coaching plans
• Other ad-hoc duties as assigned

Requirements

• Effective communication and interpersonal skills
• Fast learner with strong time management skills to meet deadlines
• Detail-oriented and well-organized in a dynamic work environment
• Possess a can-do attitude
• Comfortable working independently and in a team
• Comfortable in public speaking
• Proficient in Google and Microsoft Office products such as Excel and PowerPoint

Customer Service Executive

Working Time: Monday to Friday, 8.30 am – 5.30pm / 9am – 6pm
Working Location: Singpost Centre [Nearest MRT: Paya Lebar]
Salary: $3200 - 3800

Overview for the role:

This Role reports into the OCSM and will form the focal point for customer queries and supply chain operations. Maintenance of close relationship with both internal & external customers in all business activities of company including affiliated companies, associates, and partners. This involves responding to all enquiries in a timely manner, opening and closing of all files, perform costing for invoice preparations and be called upon to perform activities and work closely with other departmental functions to achieve the goals set by the company.

Job Duties:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Job Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Relevant work experience in the Logistics / Shipping or Freight Forwarding Industry is a plus
• With permit declaration through Tradenet is preferable

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Job Description

• Industry/ Organization Type: Trader of Semiconductor
• Position Title: Customer Service Executive
• Working Location: East – Chai Chee Industrial Park (Nearest MRT: Bedok)
• Working Hours: 5 days (Monday-Friday: 8 am-5.30 pm)
• Salary Package: Up to SGD 3500 + AWS + Variable Bonus + Transport allowance
• Duration: Permanent

Key Responsibilities

• Provide Sales and Customer Service Support
• Follow up from Purchase Orders to delivery
• Develop and build strong customer relationships at all levels

APPLY NOW!!!

• Min. N level
• Min. 1 year of working experience in the related field
• Training provided to an inexperienced candidate

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67077 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Executive
• Working Location: Katong
• Working Hours: 5 days, Monday to Friday (8.45 am-6.30 pm)
• Salary Package: Basic Salary up to $2,600 + Performance Bonus + Medical Claim
• Duration: Permanent

Key Responsibilities

• Talk to international offices, agents, shipping companies, and customers.
• Quickly and correctly answer customer questions over the phone or by email.
• Arrange and keep track of all shipments.
• Handle customer complaints attentively and resolve them.
• Keep documents filed neatly for easy access.
• Carry out additional tasks as needed.

APPLY NOW!!!

• At least a GCE 'O' Level education.
• Skilled in Microsoft Office.
• Attentive to detail, good at working with others, and carries a positive attitude.
• Able to keep up with a high-speed work setting.
• Comfortable with handling pressure.
• Capable of meeting tight deadlines, both while working alone and with a team.
• Excellent at both speaking and writing.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67104 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Our client is a leading power generation company in Singapore. Due to their current expansion plan, they are looking for a Customer Service Executive to join their team, with the aim of further developing the current high-performing team. They are located in the central area, easily accessible.

Responsibilities:

• Answer and manage customer calls promptly and professionally.
• Respond to emails in the Customer Care mailbox.
• Handle enquiries from various channels (phone, email, etc.).
• Assist customers with account-related queries and issues.

Requirements:

• Diploma or A-Level qualification.
• Strong interpersonal skills and ease with engaging new people daily.
• Ability to work independently and as part of a team.
• Experience in the FinTech industry is preferred.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

EA License No: 19C9682

EA Personnel No: R23115655

EA Personnel Name: Michelle Yeo Swee Xiang

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Working Time: Monday to Friday, 8.30 am – 5.30pm / 9am – 6pm
Working Location: Singpost Centre [Nearest MRT: Paya Lebar]
Salary: $3200 - 3800

Overview for the role:

This Role reports into the OCSM and will form the focal point for customer queries and supply chain operations. Maintenance of close relationship with both internal & external customers in all business activities of company including affiliated companies, associates, and partners. This involves responding to all enquiries in a timely manner, opening and closing of all files, perform costing for invoice preparations and be called upon to perform activities and work closely with other departmental functions to achieve the goals set by the company.

Job Duties:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Job Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Relevant work experience in the Logistics / Shipping or Freight Forwarding Industry is a plus
• With permit declaration through Tradenet is preferable
• Computer literacy eg: proficient in MS Word & Excel etc

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Core responsibilities

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications

• Minimum Diploma in related fields
• 3 to 5 years’ administrative or operational experience preferred
• Possess effective organizational and follow-up skills with eye for details
• Able to interact professionally with both internal and external customers
• Proficient in MS Excel and Word

Job Scope

• Assist the day-to-day customer - services & admin activities of the centre such as: Coordinating and facilitating classes for the centre/s.
• Centre operations
• Handle walk-ins and telephone enquiries
• Provide course consultation to prospective customers
• Handle and resolve feedback and complaints
• Liaise with customers & teachers pertaining to parents’ feedbacks / students' progress
• Handle admin duties such as: daily collections, preparation of materials for classes
• Data-entry and maintaining Student Management System & CRM
• Process and administer new student’s enrolment

Requirements

• Candidate must possess at least a Diploma / Bachelor's Degree / Post Graduate Diploma / Professional Degree (In the field of Business Studies / Marketing / Business Administration / Mass Communications)
• At least 1 - 2 year(s) of working experience in the related field is required for this position.
• Effective planning & able to multi-tasks.
• Good interpersonal skills
• Effectively bilingual (English & Chinese speaking required to handle and resolve feedbacks from English & Chinese speaking customers and also to converse with Chinese speaking teachers pertaining to parents’ feedbacks / students' progress.)
• Proficient in MS office applications
• Able to work on weekends & two weekday evenings that in line with centre's operating hours

Branch Locations (Travelling required between these locations)

• Thomson
• Punggol

We regret that only shortlisted applicants will be notified.

Core responsibilities

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications

• Minimum GCE “N” / “O” Levels or equivalent
• 1 to 2 years’ administrative or operational experience preferred
• Possess effective organizational and follow-up skills with eye for details
• Able to interact professionally with both internal and external customers
• Proficient in MS Excel and Word

• Able to speak English & Mandarin adequately
• Willing to work on alternate weekends & public holidays
• Customer interactions & satisfication
• Answering phone calls & assist with customer queries
• Helping with sales and marketing

Singapore Wake Park is the Nation's only Cable-Ski Park. 15 mins walk to Siglap MRT (Opens late June 2024)

Senior Customer Service Specialist is responsible for excellent customer service experience. This role will have frequent interactions with internal stakeholders such as Account Management team and the Operational team (factory) within the organization.

Responsibilities

• Build strong relationships with customers.
• Monthly commitment of 6- or 12months rolling forecast back to customer
• Work with internal teams and customer on the customer order planning and execution by:

1. Provide visibility for incoming wafers.
2. Provide instruction to execute orders and coordinate the priorities of orders.
3. Provide WIP status, ship-out plan and finished good information to customers.
4. Arrangement of customer wafers to fulfill Forecast / AOP/Customer Shipment requirement.

• Maintain pricing and sales order creation for billing and shipment.
• Brief internal team on changes in flow / process / customer requirements after understanding customers' specs.
• Co-ordinate any customer returned materials and work with the relevant department on material disposition.
• Attend to customer enquiries and complaints.
• Work with IT to develop reports as per customer’s requirement and maintain the quality of these reports.
• Host Customer Visits and Quarterly Business Review meetings
• Perform any other tasks relevant to support Customer’s requirements.
• Perform any other duties assigned by Supervisor or Manager from time to time.

Requirement

• Minimum Degree in Engineering, Business Administration, Marketing Management or similar discipline.
• Minimum 3 years of work experience in semiconductor industry or OSAT environment
• Strong communication skills to be able to bridge between and coordinate with customer and internal engineering, logistics, sales and planning team.
• Possess strong analyzing, problem solving, communication and interpersonal skills.
• Ability to work under pressure in a very dynamic environment.

Responsibilities:

• Provide post-sales technical support for audio visual products and systems.
• Coordinate with clients and internal teams to ensure smooth project implementation and customer satisfaction.
• Conduct site visits and inspections to assess technical requirements and provide recommendations.
• Troubleshoot and resolve technical issues related to audio visual systems.
• Assist in the configuration, installation, and calibration of audio visual equipment.
• Collaborate with sales and marketing teams to support product demonstrations and presentations.
• Assist in the preparation of project documentation and reports.

Requirements:

• Diploma/ITE in Electrical Engineering, AV Technology, or equivalent.
• At least 5 years of experience in post-sales technical support for audio visual products is preferred.
• Prior experience in automation programming will be an added advantage.
• Strong technical knowledge and understanding of audio-visual systems and equipment.
• Excellent troubleshooting and problem-solving skills.

Interested candidates who wish to apply for the advertised position, please send in your latest resume to [email protected].

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Summary:

• Basic Salary Range: SGD $2500 - $2700
• Time: Monday - Friday, 0900-1800 hours
• Location: Airport Cargo Road

Job Responsibilities:

• TO ASSIST IN THE CS DEPT REPORTING TO TEAM MANAGER
• MUST BE SELF MOVITATED AND ABLE TO WORK INDEPENDENTLY
• MUST HAVE THE PASSION IN LEARNING AND TO ACCEPT THIS TASK
• SOME KNOWLEDGE IN AIR AND SEA LOGISTICS IS AN ADVANTAGE
• TO HANDLE ALL BOOKINGS FOR BOTH AIR AND SEA
• TO LIAISE WITH AIR AND SEA CARRIERS
• TO LIAISE WITH CUSTOMERS
• TO HANDLE ALL SEA DOCUMENTATION WORK LIKE BOOKINGS, BL ETC

Requirements:

• MINIMUM GCE ‘O’ LEVEL
• ABLE TO USE AND HANDLE MICROSOFT OFFICE AND ALL EMAILS

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

David Tang
Registration Number: R23115252
EA Licence No: 16C8004 (Elitez Pte Ltd)

Job Requirements

1. ITE Higher NITEC or GCE "O" Level education. Diploma Holders are welcome

2. Experience in Customer Service or Sales Admin support will be an advantage

3. Customer Service Oriented

4. On-The-Job Training provided

Job Duties and Responsibilities

1. As part of the Sales Admin Support Team, you will process customers order for products such as preparing Sales Invoices, Sales Order reports for Production and other reports.

2. Answer phone calls from customers regarding order requests, enquiries, feedback and concerns.

3. Perform data entry work, such as posting transactions into accounting system, confirm invoices due for payment by customers, process monthly statement of accounts to customers.

4. Update customer information, reports to support Sales Team.

5. Conduct Stock-Take and Update Inventory Movement Records for assigned products.

Benefits & Other Information

Basic Salary - $2,400 to $3,300 per month

6 Months Probations

AWS /13th month Salary

Medical Benefits, Annual Leave, Medical Leave

5 Working days per week

Rest on Sunday and Public Holiday

Working Hours - 8 am to 5 pm (Mon to Fri)

Working Location at 3 Tuas Bay Walk

Company Transport Pick-up Point – at Chao Chu Kang MRT and Boon Lay MRT station

Job Description

• Industry/ Organization Type: Freight Forwarding / Transportation
• Position Title: Customer Service Executive (Freight Forwarding)
• Working Location: Loyang Way
• Working Hours: 5 days, Monday – Friday (8:30 am – 5:30 pm / 9 am – 6 pm)
• Salary Package: Basic up to $3,000 + AWS + Variable Bonus + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Respond promptly to customer inquiries concerning quotes and operational matters.
• Handle inquiries, prepare quotations, and manage shipment activations, including cross-trade shipments.
• Coordinate smoothly with customers for incoming, outgoing, and cross-trade shipments.
• Liaise with Overseas Agents for shipment activities.
• Good understanding of import and export procedures.
• Ensure timely completion of all required documentation.
• Assist in sales and marketing activities as needed.
• Address and resolve customer issues promptly, ensuring the non-recurrence of similar concerns.
• Perform accurate data entry for reporting purposes.
• Perform ad hoc tasks as assigned.

APPLY NOW!!!

• Minimum of GCE 'O' Level, 'N' Level, or ITE certification.
• A minimum of 2 years of work experience in a related field.
• A positive, customer-focused attitude and working attitude.
• Ability to thrive under pressure in a fast-paced environment.
• Preferably possess basic experience in sea/air shipment procedures.
• Self-motivated and able to work independently with minimal supervision.
• Flexibility to work overtime as required.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66168 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Job Summary:

• Basic Salary Range: $2000 – 3800 + AWS + VB
• Time: Mon – Fri 9am – 6pm and alternate Saturday 9am – 1pm
• Location: Changi Cargo

Job Responsibilities:

• Assist customers in daily bookings of cargo sales on our various airline products
• Booking of capacity with airlines and confirmation of capacity with customers.
• Be familiar with the requirements of our various airline products and advise our customers accordingly.
• Assist in administration of cargo bookings, e.g. loading flight reservations into system / template and ensuring all data are accurately updated.
• Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements
• Track and monitor shipments status and inform customer accordingly
• Maintain good relationships with both customers and handle customers' enquiries on a timely basis
• Work closely with Billing Team to provide accurate data for invoicing.
• Other duties as assigned.

Requirements:

• At least 1 year of working experience in the related field, e.g. airfreight customer service, co-loading etc.
• At least “O” & “N” Levels.
• Familiar with CCN system.
• Proficient in MS Office and Excel.
• Good communication skill and customer service oriented.
• Flexible / Adaptive to changes and Meticulous to details
• Able to work independently with minimum supervision.
• Candidate may be required to work on shift and weekends.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

David Tang
Registration Number: R23115252
EA Licence No: 16C8004 (Elitez Pte Ltd)

Our client is a leading bank in Asia and they are recruiting for Customer Service Executive for the business banking division.

about the job

• Resolves customer issues and inquiries received through various channels (calls, emails and live chats) accurately and within the committed turnaround time.
• Resolves customer complaints and issues to the customer's satisfaction and accurately documents complaints, problems, and their solutions.
• Maintains up to date knowledge through individual and team training, attending meetings, and staying informed by reading information in the Contact Centre's knowledge management system.
• Safeguards the confidentiality of the Bank's customers and their data.

skills and experience required

• Degree in any discipline.
• At least 2 years of experience in a call center / banking / customer service environment is advantageous.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

To be able to take charge and guide junior front desk receptionist to handle customer enquires and appointments thru emails, phone calls and customer facing in a hair salon.

Able to work individually to handle complaints and feedback from customer.

Willing to learn hair technical knowledge so as to be able to communicate to customers.

Need to communicate with Caucasian customers, thus proficiency in English is a must.

Have a minimum of 3 years experience in related field.

Responsibilities

• Strengthen client relationships, manage their campaign performance, and upsell new services and ideas.
• Understand their business needs and add value with campaign strategy
• Promote media proposal & marketing plans to our clients prepare quotations.
• Map and execute the media plan across relevant platforms
• Work closely with the operations, marketing, graphic design and editorial teams on campaign implementation and execution
• Responsible for prospecting, managing, and maintaining good relationship with corporate clients.
• Handle documentation and administrative duties as assigned by reporting office

Qualifications

• Minimum GCE 'A' Level or Diploma certificate

Requirements

• Proactive and able to work independently.

• Result-driven and self-motivating

• Good verbal and interpersonal communication skills

• Proficiency in MS Office applications

• Relevant experience in media sales, marketing or advertising is an advantage.

Job Requirements:

• Liaise with team members, clients and vendors on service maintenance works
• Coordinate and manage maintenance programs
• Supervise routine service maintenance works according to the service schedule
• Perform troubleshooting and failure analysis when required
• Provide technical support to team members
• Prepare technical reports, checklists and service reports for the clients
• Prepare quotations, proposals and service contracts as necessary to clients
• Respond and answer to breakdown calls

Job Requirement:

• Bachelor’s degree in Engineering
• 1 to 2 years of experience as a Service Engineer or similar role
• 1 to 2 years of experience with ACMV systems
• Have good communication and coordination skills
• Responsible and punctual
• Team player and fast learner
• Technical understanding of mechanical and electrical systems
• Able to work and adapt according to site requirements and work under high pressure

Administration

• To prepare weekly/monthly meeting documents and minutes.
• Prepare A&P calendar of events, revenue and expenditure.
• To organize social events & meetings.

Operational Matters

• Attend to day-to-day requests/feedback from tenants.
• Assist the Manager in supervising soft services such as cleaning, security, landscape, pest control and carpark services.
• Manage fit-out / reinstatement / A&A works.
• Issuance / approving PTWs.
• Coordinating viewing requests by leasing team.
• Main contact for tenants' requests (deliveries, access,
• visits, air-con extensions, handyman works, etc.)
• Preparing Tenants' circulars / correspondences.
• Prepare & carry out Tenant Survey
• To review, and if necessary, recommend and implement changes to operations procedures.
• To review all areas regularly to determine whether cost - saving measures can be implemented without compromising on quality, durability, or effectiveness.
• To set up a monitoring system to track repairs and replacements for regular update/check and control for any excessive occurrence.
• To follow up on matters after meetings.
• To set up inspection schedules on defects, cleanliness and other term contract works.
• To liaise with Property Executive (M&E) and tenants on matters related to M&E services.
• To arrange for handling of emergency situations such as power failure, burst pipe, gas leaks etc.
• To review and update Fit Our Guide, Tenants Handbook, SOPs, forms, if necessary.
• To attend meetings with clients, term contractors or any other meetings and to record and put-up minutes.
• To prepare and submit all necessary documents to authorities such as BCA and URA, or any relevant authorities as needed.
• To keep updated records of all warranties.
• To conduct daily checks to ensure that the common areas are maintained like cleaning, landscaping, etc.
• To conduct regular inspections with the term contractors (cleaning, pest control, fire protection system, lift, etc.) to ensure that the services are carried out / maintained to the standard set by the Management and or the authorities.
• To conduct daily checks on common property to ensure their soundness and proper maintenance.
• To propose / recommend improvement, repairs and upgrading works when appropriate and ensure that such are carried out properly when approved.
• To monitor and furnish regular reports on any intrusions, irregularities, or unsafe practices.
• To set procedures and contact numbers of persons to be contacted for dealing with emergency situations such as burst pipe, fire, power failures, structural damage, etc.

Tenancy Management

• Help coordinate tenant move-ins and move-outs.
• Build positive relationships with co-workers, clients, and tenants.
• Respond to tenants’ needs and maintain positive relationships and high retention levels with all tenants.
• Liaise with tenants on repairs and maintenance works.

Retail Management

• Organize regular tenants’ communication sessions for marketing updates and management of issues.
• Ensure tenants comply with key lease covenants such as permitted use, operating hours, signages, connection to POS, submission of sales data, etc.
• Administer voucher system.
• Drive campaigns and space activations.
• Manage social media platforms, websites etc.

Emergency

• To lay down procedures and contact numbers of persons to be contacted for dealing with emergency situations such as pipe burst, fire, power failures, structural damage, etc.
• To ensure the implementation and maintenance of the OMS system in accordance to establish organizational standard.

Reporting & Budgeting

• Prepare accurate, timely and completed reports, including monthly performance reports and variance reports for review by senior management.
• Prepare annual budgets and quarterly reforecasts relating to the operating expenditure under your charge.
• Manage all accounts payable for the property, including collection, and approval of invoices.
• Respond to problems and concerns and ensures compliance with rules and regulations.

Performance Indicators:

• Successful completion of scheduled activities.
• Achieve KPIs.
• Achieve target deliverables for business plans, monthly reports and budgets.
• Attain best value for money outcomes on service contracts and facilities cost services.
• Ensure that a high level of professionalism and customer service are always maintained.
• Ability to work under pressure and meet set timelines.
• Client and tenant’s customer satisfaction.
• Meet standards and audit requirements.

Knowledge/Experience:

• Degree in Building & Real Estate Management or its equivalent with at least 3 years of experience; or
• Diploma in Building & Real Estate Management or its equivalent with at least 5 years of experience.
• Relevant experience in managing high rise commercial buildings or mixed developments.
• Knowledge of operation, maintenance, fit out practices and related local ordinances.
• Experience in formulating and implementing maintenance policies and procedures, project management for capital works.
• Independent with integrity, innovative, proactive, and resourceful.
• Good organization, problem solving and communication (verbal and written) skills.
• Managerial experience is essential and ability to work under pressure.
• Good interpersonal skills with team player qualities to manage both internal and external stakeholders.

Job Description:

• Lead and supervise Pharmacy Centralized Billing Team to ensure daily objectives are met within set timelines.
• Handle exceptions and escalate issues as needed to ensure smooth billing processes.
• Support team with process improvements, including automation and productivity initiatives.
• Supervise and train Patient Service Assistants (PSAs) to maintain service standards and ensure smooth clinic operations.
• Manage patient feedback, find solutions, and identify opportunities for service improvements.
• Perform administrative duties including procurement/billing support, serving as the Single Point of Contact (SPOC) for departmental administrative matters, and preparing onboarding for new staff.

Requirements:

• Minimum Diploma in any field
• Able to lead a group of Patient Service Associates
• Patient-fronting experience is preferred
• Minimum 2-3 years of relevant experience

All qualified applicants, please send in your resume to:

[email protected]

Jacqueline Fong Hsin Ting (R21103226)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Responsibilites:

• Receive and record all inquiries, gathering caller details such as name, company, and contact information for follow-up by sales staff.
• Aid in preparing proposals based on information provided by Sales and Marketing teams, both verbal and written.
• Generate invoices and compile monthly reports for consolidated billing purposes.
• Maintain and organize the filing system and waste information on SWM software.
• Assist the Customer Service Manager in ensuring smooth daily operations within the team.
• Support the Customer Service Manager and Sales Director in customer care matters, including handling feedback and complaints, and gathering market intelligence.
• Update the customer database with information on existing and potential customers.
• Coordinate with various departments, such as logistics and operations, to ensure customer requirements are met effectively.

Requirements:

• Diploma holder and above
• At least one year Customer Service experience
• Adaptability, problem-solving, and analytical skills
• Good communication skills and pleasant personality

Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability

2) Current/ Expected salary

3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

About Our Client

A top provider of security solutions and services in the Asia.

Job Description

• Handle and resolve customer feedback and complaints efficiently.
• Maintain service levels to ensure excellent delivery to both internal and external customers and partners.
• Perform customer inquiries, quotations, order processing, and fulfillment.
• Actively participate in customer retention programs and strategies.
• Track and assist in collecting outstanding payments related to departmental income.
• Carry out other assigned duties or projects.

The Successful Applicant

• Minimum Diploma level with 2-3 years of experience in a service-related industry.
• Good communication and interpersonal skills.

What's on Offer

• AWS
• Performance Bonus
• Birthday Leave
• Health Insurance

Reach out

Please submit your updated resume by using the APPLY NOW button

By submitting your personal data and resume, you consent to our use and sharing of this information with prospective employers for evaluating and processing your job application

CSearch Pte Ltd | 24C2261
Cheryl Lee Jin Ling | R22103993

• Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
• Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
• When required, act as the customer SPOC and coordinate the scheduling of intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
• Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups
• Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements
• To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support and direct management.
• Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems
• Support the senior team members in the management, reporting, and coordination of day-day tasks during the absence of the Lead Engineer
• Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations
• Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided
• Report and escalate to the next level those problems which cannot be fixed
• Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations
• Perform Change Management, Configurations, Design and Implementation of the supported Product & Systems
• Manage local suppliers in the provision of services for the SITA Service Operations centres and report on services provided to management.
• Conducts the analysis, definition, documentation and testing of application & systems enhancements
• To provide onsite support to Users during the cutover of the services
• Continuously identify and document lessons learnt, known errors and operational knowledge for improved services
• When/where required, be contactable for escalations and support, on and on-call standby basis
• When/where required, perform assigned tasks on 12 x 7 shifts basis.

Who you are

• Degree or equivalent Diploma / Certificate in Computer Science, Electronic Engineering or equivalent
• Minimum 8 years experience in the network, and/or application/system support domain.
• Must have dealt directly with external customers delivering to SLAs.
• Exposure to ITIL and IT/network components and principles
• Demonstrated maturity in handling complex customer issues and demanding customers
• Ability to coach new joiners and to facilitate their integration into the team
• Knowledge of Airline and CAA customers use of ACM applications
• Ability to organize the activity of a team and to take ownership of issues until resolution