Total 74 Manager customer service job vacancies in pas wisma geylang serai

Responsibilities:

• Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
• Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. Hands-on approach is necessary.
• Develop and implement order management policies and procedures to improve efficiency and accuracy, especially in areas of managing letters of credit.
• Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.
• Collaborate with sales people, inventory team, production plants, external logistics partners, system support to ensure timely fulfilment of customer orders.
• Review and refresh key performance indicators (KPIs) on internal team and external partners.
• Consider learning and development opportunities for team members, together with recommending changes for continuous improvement.
• Ensure adherence to compliance and regulatory requirements in order processing.

Requirements:

• Diploma/Degree/Professional certificate in a related field preferred.
• 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
• Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes
• Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.

The Customer Voice & Insights Manager plays a critical role in championing the customer perspective.

This role is responsible for gathering, analysing, and interpreting data to provide actionable insights into customer behaviors, needs, and preferences.

The ideal candidate must have a strong background in data analysis and interpretation, customer research, and experience working with cross-functional teams to drive customer-centric decision-making and culture.

Insights from this role will enhance customer experiences at sales and service delivery touchpoints, inform product development, and support targeted marketing strategies.

The individual will be part of the Singtel's Enterprise Marketing & Innovations team.

Make an Impact by:

Customer Data Research & Analysis

• Uphold the governance & integrity of the Customer Experience practice ensuring consistency, quality, and alignment with Singtel’s values and customer expectation.
• Manage research partners to deliver customer experience (CE) research for the Enterprise Segment, ensuring accuracy, quality and timeliness of insights derived from unfiltered, genuine customer voices.
• Monitor and analyse key metrics such as Net Promoter Score (NPS) & Overall Experience (OE) scores to provide insightful analysis and identify areas of improvements.
• Drive targeted NPS and OE related to sales and delivery services.
• Drive, lead and engage relevant stakeholders to establish improvement actions, both at strategic and operational levels. Incorporate feedback loops to regularly review metrics and follow-ups on improvement actions.
• Drive annual CE target-setting exercise. Continuously improve the target setting framework to ensure it stays relevant to the transforming business structure and model to drive and ensure a sustained customer-centricity mindset across the organization.
• Lead quarterly review sessions with senior management to present customer experience insights and improvement action plans in tight partnership with appointed agency partner.
• Implement rigorous data governance protocols to maintain the quality and security of customer data.
• Support market intelligence and insights research initiatives to deeply understand customer needs, behaviours, and preferences by collecting, analysing, and synthesizing customer data across various touchpoints.

Continuous Improvement

• Conduct periodic review of existing research programme (e.g. questionnaires, survey methodologies, etc.) to ensure it stays up to date with industry best practices and implement necessary improvements.
• Drive any tender or RFQ exercises, where relevant, according to Singtel’s procurement guidelines to select the most suitable research partners.

Skills for Success:

• Degree in Business or Arts & Social Science
• Minimum 5-7 years of relevant experience, preferably in ICT or customer experience market research industry
• Strong analytical skills and ability to draw insights from research and translate to action planning for improvement leveraging deep experience in data interpretation and research methodologies
• Ability to manage complex and competing priorities, conflict management and resolution skills required
• Experience in managing cross-functional project
• Abilities to engage at senior management level and yet able to move the working levels
• Proficiency in tools like Excel, SQL, and data visualization platforms (e.g., Tableau, Power BI).
• Good to have experience in synthesising insights from various data sources, including customer feedback, usage data, CRM, and third-party research.
• Good to have experience in translating data into actionable recommendations to improve customer experience, enable sales pursuits and guide product roadmap development & innovation
• Good to be familiar with Medallia dashboard
• Good to be Certified Customer Experience Professional (CCXP)

Job Description:

-Interacting and building relationships with clients to ensure their satisfaction

-Manage Doctor / Nurse relations by follow-up inquiries and any problems.

-Answers and follow-up inquiries from our Doctors and Clients in a timely manner.

-Great professional telephone manner and excellent initiative.

-Handle and resolve clients’ escalated complaints, investigate, evaluate and follow-up on outstanding cases to improve customers’ satisfaction

-Inform clients of unforeseen delays or problems.

-Work closely with all departments to propose and implement positive changes, initiate and execute motivation programs to improve the overall customer experience and service delivery

-Maintaining accurate client records

-Ensure high security and confidentiality of customers’ information in the Company’s database is maintained and in compliance of PDPA Act

- Generate and analyse call statistics, weekly and/or monthly KPIs report for management review, e.g. call answer rate, waiting time, to track the team’s performance

Requirements:

-Diploma in Business Management or equivalent discipline

- Minimum 2-3 years of relevant work experience in supervisory role or similar capacity, medical laboratory or healthcare industry

-Strong leadership, work professionalism, organizational and problem-solving skills

-Excellent interpersonal, and communication (with good command of written and spoken English) skills

- Proficient in MS Office applications and hands-on experience in CRM system

-Knowledge of biomedical/ laboratory terms, test methodologies and schedules will be an added advantage

-Service and results oriented, highly motivated, proactive, positive learning and working attitude with great initiative

-Able to work independently and within teams under tight schedules and pressure

This position reports to Head, Quality Service.

We are looking for an energetic, and self-driven individual who could think out of the box and make a difference in the company by implementing and seeing through improvements to processes, products, platform and people. You will be part of the Quality Service Team that is committed to improving customer experience and improving quality within the company.

You will be handling and providing strong support to the process of achieving fair resolution for escalated complaints with the achievement of business process improvement and customer satisfaction. The team works closely with various departments and stakeholders to gather relevant information, analyse complaints, and provide appropriate solutions or remedies to customer.

You will be raising our service standards and competency within the company through developing training and establishing standards as well as launching company-wide service initiatives like EXSA and Servicing workshops.

In addition, you will also be exposed to brainstorm and improve our Wealth funnel for P3 Mobile App. The executive will see himself/herself becoming more confident in handling challenging situations and improved interpersonal skill set, negotiation skill as well as better judgement in assessing and handling future challenges he/she may have.

Specific Responsibilities:

Executive to be involved in:

1. Conduct thorough and comprehensive complaint investigations, ensuring adherence to regulatory guidelines and internal policies.
2. Collaborate with cross-functional teams, including front office, products, legal, compliance, and subject matter experts, to gather necessary information and insights.
3. Provide guidance and support to team members in resolving complex complaints and ensuring timely resolution.
4. Prepare accurate and detailed reports on complaint investigations, including findings, recommendations, and actions taken.
5. Foster a culture of continuous improvement, promoting a customer-centric approach within the company.
6. Maintain a high level of professionalism and confidentiality in handling sensitive customer complaints.
7. Perform ad-hoc tasks (e.g. tasks, projects, service initiatives).

Technical Skills and Competencies required:

• Diploma holders and above from a reputable institution.
• Minimum 3 years of experience in Complaint Handling or Customer Experience, preferably in the Banking and/or Securities industry. Experienced candidate with at least 5 years of experience will be considered for a managerial role.
• Excellent interpersonal and communication skills. Both written and verbal, with the ability to effectively communicate complex information to stakeholders at all levels.
• Proficiency in English and Mandarin to liaise with Chinese-speaking stakeholders.
• Prior working experience in financial industry, preferably in handling securities and investment products or relevant accreditations (e.g. CMFAS, etc) will be an advantage.

Job Responsibilities:

• Identify and pursue revenue enhancement opportunities and marketing initiatives aimed at achieving revenue targets
• Collaborate with internal stakeholders to align campaign objectives with overall business goals, product launches, and promotional strategies
• Define, implement, and continuously refine the customer segmentation strategy and journey
• Identify key customer segments for targeted campaigns and develop personalized messaging strategies to drive engagement
• Monitor campaign performance, analyze data, and report on key metrics such as open rates, click-through rates and conversion rates to optimize results
• Utilize SQL to extract and analyze customer data, providing actionable insights to optimize campaign performance
• Implement A/B testing and data-driven optimizations to improve campaign effectiveness
• Oversee the end-to-end execution of marketing campaigns across email, SMS, app and various other communication channels
• Drive the overall strategy for automating existing campaign segments in alignment with the customer lifecycle journey
• Implement and automate finer aspects such as contact policies at the customer level to enhance the customer experience from BTL interventions, resulting in improved conversion of targeted offers and reduced churn
• Drive the NBO decision matrix and work with Data Science to balance decision tree methods with scientific frameworks
• Ensure effective communication and execution of campaigns and offers to the existing customer base

Requirement:

• Degree in Marketing, Business, Statistics or similar field
• Minimum 3-5 years of work experience in campaign management.
• Understanding of Digital Marketing and Social Media Marketing
• Strong Microsoft Excel & PowerPoint skills
• Good working knowledge of Tableau as well as SQL.

The RFS Manager will support ad-hoc project requests, vendor engagement, and request fulfilments (among other responsibilities).

Key responsibilities include:

• Overseeing new BAU requests, time-and-material efforts, and customer resource requisitions
• Following the RFS process timeline from initiation to closure
• Regularly reviewing and enhancing the current process
• Ensuring accurate and timely availability of RFS reports, updates, tracking, and closures
• Collaborating with all relevant stakeholders, including internal teams (e.g., sales for pricing), external vendors (e.g., for quotations), and client representatives, to ensure comprehensive service request coverage.

Make an Impact by:

Service Delivery RFS

• Service delivery RFS financial and resource management
• Support RFS and service catalogue requests
• Accountable/Responsible for end-to-end RFS requests/requisitions
• Manage cross functional engagements for RFS
• Act as a focal point for all RFS related queries and issues
• Review RFS transition plans, enhancement milestones and deliverables in consultation with support teams and customer
• Review with vendors and support team to ensure that all RFS tasks and deliverables meet quality and agreed outcomes
• Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)
• Monitor and improve RFS performance, providing leadership, coaching and tasks management
• Provide regular CDE EWO project RFS dashboarding and reporting

Customer/Vendor Management

• Liaise with third party vendors and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations
• Ensure that effective communication on the status updates and tracking of RFS requests and RFS delivered (including monthly or weekly service delivery reports) with the agreed timeframes

Business Development

• Proactively identify opportunities for RFS or improvement of services delivered to the customer and liaise with the Account Manager and Sales Specialist for development of that opportunity

People Management

• Delegate operational tasks effectively by providing clear and specific instructions and goals
• Plan, track and monitor the tasks assigned to the team members
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, providing leadership, coaching, and performance management

Skills for Success

• Minimum Diploma in Computer Science / IT or equivalent
• Good to be certified with ITIL v3 Foundation
• 5 Years of experience in Project management / Operations / Vendor management
• Have working experience with Microsoft O365 and Exchange and ServiceNOW ITSM
• Experienced in IT Managed Services
• Financial Management Experience
• ITSM Service Catalogue Management
• ITIL Service Management
• Good understanding of IT cross competency products in the EUC device

Job Responsibilities

§ Formulating long-term financial strategies and establishing yearly objectives for the Group

§ Develop and oversee the entire financial functions

§ Regulate accounting systems to assure compliance and efficiencies

§ Coordinate annual audit process

§ Manage annual budgeting and mid-year financial forecasting

§ Tax compliance

§ Provide value-driven and strategic leadership as a member of the management team

§ Present regular financial reports

§ Lead IPO project

§ Liaison with regulators directly to ensure compliance with listing rules (after IPO) and local laws

§ Relationship maintenance with key financial partners in Singapore, Malaysia, Vietnam, Indonesia, Thailand, Burma, Hong Kong, Macau and China etc

§ Overseas travel from time to time

§ Demonstrate a spirit of trust and encourage team building in the work culture

Preferred Qualifications

§ University Degree in Accounting/Finance/Business Administration

§ Knowledge of accounting management is essential

§ Overseas experience e.g., in Malaysia, Vitenam, Indonesia, Thailand, Burma, Hong Kong, Macua or China etc

§ Prior experience working as an Audit Senior or above in Big four audit firms

§ Exposure in a leading role in financial operations of companies in Singapore and Malaysia, Vietnam, Indonesia, Thailand, Hong Kong Macua or China etc

§ Demonstrated ability to handle sensitive information effectively and confidentially

§ Proven leadership capabilities in managing remote teams

§ Possess good business partnering skills with stakeholders across different levels

§ Possess excellent communication and interpersonal skills

§ Ability to thrive well in a complex and fast paced environment

§ An excellent command of both written and verbal in Chinese (Mandarin) and English is essential. (Another language as Vietnamese, Thailand, Cantonese… is an advantage)

§ An applicant who has a strong affinity for accomplishing Company’s vision profoundly is essential.

§ Willing to work on Saturday morning

§ A team player and able to work independently.

§ Able to start work immediately or short notice period (within a month)

Interested candidates may forward your CV to [email protected]. Information will be treated strictly confidential.

JOB DESCRIPTION:

• Troubleshoot and resolve technical issues related to complex machinery and fabrication repairs for both internal teams and external clients
• Negotiate, communicate and build relationships with clients
• Manager tenders, proposals and quotation for projects
• Oversee and coordinate all activities and projects ensuring they are completed on time and within budget
• Monitor progress and ensure contract deadlines and quality standards are met
• Ensure all repair and fabrication work meets client specifications and adheres to the company's quality standard
• Provide regular feedback and formal reports to management on workshop performance and project outcomes
• Recruit, train and manage engineers ensuring they have the necessary skills and training to perform their roles effectively

REQUIREMENTS:

• Proven experience as a Service Manager in shipyards, marine engineering companies or construction industries
• A track record of successfully managing workshop operaitons and projects
• Understand engineering regulations, industry norms and safety requirements
• Degree in Mechanical Engineering or equivalent
• Chief Engineer's license or similar qualifications
• Excellent communication skills for liaising with clients worldwide
• Experience in cost estimation, budgeting and personanel management

Job Description & Requirements

• Providing administrative, strategic planning and operational support, research and advice to senior management on matters such as the management of building facilities and administrative services
• Developing and managing the organization's administrative and physical resources
• Developing and implementing administrative and procedural statements and guidelines for use by staff in the organization
• Analyzing complex resource management issues and initiatives that affect the organization, and preparing associated reports, correspondence and submissions
• Providing information and support for the preparation of financial reports and budgets
• Leading, managing and developing administrative staff to ensure smooth business operations and the provision of accurate and timely information
• Representing the enterprise or organization in negotiations, and at conventions, seminars, public hearings and forums
• Establishing and managing budgets, controlling expenditure and ensuring the efficient use of resources
• Planning and directing daily operations
• Overseeing the selection, training and performance of staff.

Requirements:

Skills and qualifications

• Highly analytical with excellent problem-solving skills
• Empathetic leadership style
• Capable of clearly communicating with others
• Superb organizational and time-management abilities
• An understanding of basic arithmetic
• Competent computer literacy

Preferred qualifications

• Degree from a recognized university.
• Managerial experience in an office setting
• Deep understanding of budgeting best practices

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Role & Responsibilities:

• Lead the customer care team and oversee the daily operations of the customer care team
• Develop intervention strategies to mitigate gaps in service delivery
• Drive customer attraction and retention strategy to improve loyalty
• Audits customer service procedures and trends to determine system improvements.
• Monitor and ensure timely resolution of all customer issues.
• Consistently review on existing service procedures, policies and standards
• Develop and implement changes to improve customer service experience and facilitate organic growth
• Recruit, mentor and develop customer care executives
• Work closely with internal departments to improve service quality and service recovery process
• Perform other administrative duties as assigned

Requirements:

• Bachelor Degree with 2-3 years of relevant experience
• Minimum 1 year of leadership experience
• Possess excellent communication skills, both written and verbal, with the ability to communicate effectively with customers and all levels of the organisation
• Customer-centric mindset with a passion for delivering exceptional experiences
• Strong organisational skills with the ability to multi-task and adapt to changes in a highly dynamic work environment
• Able to work independently and collaboratively in a fast-paced environment

Job Description

As an Service Manager, you should be able to identify ways to decrease the operational costs, exercise effective management skills and take necessary disciplinary actions to address poor staff performance. Ultimately, a top-performing Manager should be able to achieve exceptional customer service and ensure that customers have a pleasant experience with us.

Duties and Responsiblities

• Oversee one or more outlets and ensure flow of operation

• Plan and train new staffs and providing ongoing training for all staff

• Managing staff’s work schedules

• Monitor stocks inventory and update the Management if the stock is running low

• Conducting regular inspections to ensure proper standards hygiene are maintained

• Ensure customer satisfaction through promoting excellent service

• Maintain quality control for all food served

• Other duties as assigned

Role Specification

• Significant work experience in management and the hospitality industry

• Strong leadership skills

• Excellent organizational skills

• Decisive and critical thinker

• Exceptional customer service skills

Runs an efficient and profitable service department through produtive staffing , customer retention ,cost controls , acheivement of objectives , and maintenance of all service records.

Ensures that the daily inventory of techincians's time is consistently sold to service customer.

Develops and implements a marketing plan which promotes new and repeat business.

Understands and ensures compliance with manufacturer warranty and policy procedures.

Directs and schedules the activies of all department employees.

Job Description:

-Interacting and building relationships with clients to ensure their satisfaction

-Manage Doctor / Nurse relations by follow-up inquiries and any problems.

-Answers and follow-up inquiries from our Doctors and Clients in a timely manner.

-Great professional telephone manner and excellent initiative.

-Handle and resolve clients’ escalated complaints, investigate, evaluate and follow-up on outstanding cases to improve customers’ satisfaction

-Inform clients of unforeseen delays or problems.

-Work closely with all departments to propose and implement positive changes, initiate and execute motivation programs to improve the overall customer experience and service delivery

-Maintaining accurate client records

-Ensure high security and confidentiality of customers’ information in the Company’s database is maintained and in compliance of PDPA Act

- Generate and analyse call statistics, weekly and/or monthly KPIs report for management review, e.g. call answer rate, waiting time, to track the team’s performance

Requirements:

-Diploma in Business Management or equivalent discipline

- Minimum 2-3 years of relevant work experience in supervisory role or similar capacity, medical laboratory or healthcare industry

-Strong leadership, work professionalism, organizational and problem-solving skills

-Excellent interpersonal, and communication (with good command of written and spoken English) skills

- Proficient in MS Office applications and hands-on experience in CRM system

-Knowledge of biomedical/ laboratory terms, test methodologies and schedules will be an added advantage

-Service and results oriented, highly motivated, proactive, positive learning and working attitude with great initiative

-Able to work independently and within teams under tight schedules and pressure

Job Title: After Sales Manager (BYD)

Location: Singapore

Key Responsibilities:

• Manage and lead the after-sales service team, including service advisors, technicians, and support staff.
• Develop and implement service strategies to enhance customer satisfaction and loyalty.
• Monitor service operations to ensure efficient workflow and adherence to service standards.
• Analyze service department performance metrics and take corrective actions as needed.
• Coordinate with other departments to resolve complex customer issues and ensure seamless service delivery.
• Develop and manage the after-sales budget, ensuring cost efficiency and profitability.
• Implement training programs to enhance technical skills and service knowledge among staff.
• Stay updated with industry trends and technological advancements to drive innovation in service operations.
• Maintain relationships with key stakeholders, including automotive suppliers and regulatory bodies.

Qualifications:

• Bachelor’s degree in Business Administration, Automotive Technology, or a related field (preferred).
• Proven experience in automotive after-sales management, with at least 5 years in a managerial role.
• Strong leadership and interpersonal skills, with the ability to motivate and develop a high-performing team.
• Excellent problem-solving abilities and decision-making skills.
• Sound knowledge of automotive service processes, including diagnostics and repair procedures.
• Familiarity with automotive industry regulations and compliance standards.
• Proficiency in MS Office and automotive management software.

Benefits:

• Competitive salary commensurate with experience.
• Health insurance.
• Opportunities for career growth and professional development in a dynamic industry.

looking for an General Manager, who will be in charge of overseeing work duty of all the Operations team members, with the overall objective of achieving top-rated performance.

Leading a team in day-to-day transportation operations duties, ranging from scheduling and route planning to driver and sub-contractor management.

Well-versed in all requisite functions of bus operations, including day-to-day scheduling and trip listings, as well as coordinating of all routes plied under Westpoint's netwok, management of all vehicular safety matters, customer service management (including reports and response management), and management of all company and third-party subcontractor drivers

Able to plan for workload distribution, headcount, and career progression for team members & Optimising company processes

Improving company's service and safety standards

Furthering customers relationship with the company.

Customer Service Manager responsibilities include:

· Enhancing customer service experience in courier services, create engaged customers and facilitate organic growth

· Taking ownership of customers issues and following problems through to resolution

· Setting a clear mission and deploying strategies focused towards that mission

Job brief

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

· Enhance customer service experience in courier services, create engaged customers and facilitate organic growth

· Take ownership of customers issues and follow problems through to resolution

· Set a clear mission and deploy strategies focused towards that mission

· Develop service procedures, policies and standards

· Keep accurate records and document customer service actions and discussions

· Analyse statistics and compile accurate reports

· Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

· Keep ahead of industry’s developments and apply best practices to areas of improvement

· Control resources and utilise assets to achieve qualitative and quantitative targets

· Adhere to and manage the approved budget

· Maintain an orderly workflow according to priorities

Requirements and skills

· Proven working experience as a Customer Service Manager in courier services, Retail Manager or Assistant Manager

· Experience in providing customer service support

· Excellent knowledge of management methods and techniques

· Proficiency in English

· Working knowledge of customer service software, databases and tools

· Awareness of industry’s latest technology trends and applications

· Ability to think strategically and to lead

· Strong client-facing and communication skills

· Advanced troubleshooting and multi-tasking skills

· Customer service orientation

· BS degree in Business Administration or related field

This position reports to Head, Quality Service.

We are looking for an energetic, and self-driven individual who could think out of the box and make a difference in the company by implementing and seeing through improvements to processes, products, platform and people. You will be part of the Quality Service Team that is committed to improving customer experience and improving quality within the company.

You will be handling and providing strong support to the process of achieving fair resolution for escalated complaints with the achievement of business process improvement and customer satisfaction. The team works closely with various departments and stakeholders to gather relevant information, analyse complaints, and provide appropriate solutions or remedies to customer.

You will be raising our service standards and competency within the company through developing training and establishing standards as well as launching company-wide service initiatives like EXSA and Servicing workshops.

In addition, you will also be exposed to brainstorm and improve our Wealth funnel for P3 Mobile App. The executive will see himself/herself becoming more confident in handling challenging situations and improved interpersonal skill set, negotiation skill as well as better judgement in assessing and handling future challenges he/she may have.

Specific Responsibilities:

Executive to be involved in:

1. Conduct thorough and comprehensive complaint investigations, ensuring adherence to regulatory guidelines and internal policies.
2. Collaborate with cross-functional teams, including front office, products, legal, compliance, and subject matter experts, to gather necessary information and insights.
3. Provide guidance and support to team members in resolving complex complaints and ensuring timely resolution.
4. Prepare accurate and detailed reports on complaint investigations, including findings, recommendations, and actions taken.
5. Foster a culture of continuous improvement, promoting a customer-centric approach within the company.
6. Maintain a high level of professionalism and confidentiality in handling sensitive customer complaints.
7. Perform ad-hoc tasks (e.g. tasks, projects, service initiatives).

Technical Skills and Competencies required:

• Diploma holders and above from a reputable institution.
• Minimum 3 years of experience in Complaint Handling or Customer Experience, preferably in the Banking and/or Securities industry. Experienced candidate with at least 5 years of experience will be considered for a managerial role.
• Excellent interpersonal and communication skills. Both written and verbal, with the ability to effectively communicate complex information to stakeholders at all levels.
• Proficiency in English and Mandarin to liaise with Chinese-speaking stakeholders.
• Prior working experience in financial industry, preferably in handling securities and investment products or relevant accreditations (e.g. CMFAS, etc) will be an advantage.

The Service Manager is responsible for enhancing the customer experience for VVIP clients by fostering strong service relationships and acting as the single point of contact for escalated operational issues.

Key responsibilities include overseeing day-to-day fault management for critical incidents, providing regular updates, and ensuring timely resolutions.

The Service Manager will manage the planned maintenance cycle for critical customer services and ensure service performance aligns with contractual agreements.

The Service Manager will conduct monthly network performance reviews, which involve discussing previous meeting minutes, presenting network availability reports, and developing improvement plans for prolonged outages and recurring issues.

The role requires a proactive approach to managing service levels and continuous improvement in service delivery.

• To achieve a high standard of customer service and retaining the customer-base with a stabilized customer network.
• To achieve a “Good and Excellent” survey score for the customer survey via CE customer survey and CSat customer survey.
• Conduct the network performance review with customer(s) monthly and to ensure that the performance of services to customer as agreed in the contract meet the service level agreement.
• Improvements in the service availability (%) and reduction in fault tickets through implementation of service improvement plans; and improvement in subsequent survey score.
• Overseeing the entire planned maintenance cycle for customer’s critical services by coordinate approval for maintenance work and notification

Skills for Success:

• Bachelor’s degree in information technology, Telecommunications, Business Management, or a related field.
• Relevant certifications in service management (e.g., ITIL) are a plus.
• Minimum of 5 years of experience in service management, customer service, or account management, preferably in a telecommunications or IT environment.
• Strong understanding of network management, fault management processes, and service level agreements (SLAs).
• Familiarity with network performance monitoring tools and reporting metrics.

- Create job posting on different social media platforms

- Identify and pursue potential members or clients through various sales channels, such as cold calling, networking, referrals and job fairs

- Guide the new members on the registration process in the platform system, job requirements as per client request, payment and benefits

- Job matching of candidates based on the staffing needs and work schedule for clients with our own automated system

- Interviewing and assessing prospective applicants about the responsibilities, groom standards, salary and benefits of the job

- Develop and nurture strong relationships with existing and prospective clients to understand their needs, preferences, and pain points

Job Requirements:

- Excellent interpersonal and communication skills

- Achieving and maintaining targets

- Strong sense of responsibility

- Able to work in a fast-paced environment

- Candidates with prior experiences in manpower outsourcing will be advantageous

Overview

Be part of the exicitng team that creates wonderful memories for her customers. Fast paced working environment yet fun and exciting.

Good career progression opportunities, benefits and attractive renumeration package.

Account Servicing /Customer Support

· Manage Appointments with customers and ensure timely follow-up on all customers’ needs including but not limited to make-up trials, gown fittings/alterations, floral arrangements, product/service add on etc

· Respond to all customer emails, messages and calls in a professional and timely manner, and ensure all customer requests are properly documented and acted upon

· Co-ordinate all necessary with internal & external stake holders for the timely deliverables of customers’ package and needs. This includes scheduling of appointments and management of the internal calendar booking slots with corresponding teams from photography, make-up etc to ensure that the product/service sold to customers are well delivered and received by the customers.

· Handle customer enquiries and resolve any issues promptly in a professional manner

· Ensure payment & collection schedules are administered well. This includes ensuring timely invoicing and upload of data to the ERP Odoo system.

Admin / Operational Duties

· Maintain a clean and organized showroom by practising good housekeeping standard.

· Inventory management of company assets

· Work closely with management to assist and support with Marketing and Promotional activities. This includes and is not limited to awareness programmes on various social media platforms and participation bridal shows and events where you will work closely with management on the thought concept and execution of the events

· Provide feedback on trends to remain competitive in the market

· Handle all other administrative and operational duties as and when required

• Ensuring restaurant staffs are hiring and retaining team members to help improve productivity and quality of the guest experience
• Business Management-Support the General Manager in managing food and labor costs to increase Restaurant profitability
• Manage the requirements for health and safety training across all outlets and ensure that all outlets are fully up to date on municipality requirements
• Drive performance and sales levels improvements for all restaurants
• Implement practices and procedures and consistently review operational standards with the aim of always improving speed and service quality
• Schedule staff hours and assign tasks for service
• Ensuring that the strictest standards of sanitation, food safety and cleanliness are practiced in every restaurant, by ever team member on a daily basis

Require:

1. Those who have relevant work experience in Singapore and are familiar with China's intermediary labor market and have relevant customer resources are preferred.

2. Bachelor's degree or above in human resource management is preferred;

3. Singapore citizens or Singapore permanent residents are preferred;

4. Holders of Singapore CEI certificates are preferred;

5. Work experience in employment agencies in Singapore is preferred;

6. Salary: between $4500-8999.

7. Willing to do telemarketing management of recruitment business, the better the performance, develop the intermediary recruitment market and intermediary customer cooperation market in Southeast Asian countries. Familiar with the development and expansion of China's intermediary labor market, and fully launch the cooperative recruitment of labor market customers in China.

8. Assist the boss in arranging the recruitment of foreign employees, managing the company and developing overseas markets, assisting the company in applying for and managing foreign employees, arranging employee medical examinations and other management work.

9. Responsible for the establishment of the company's business sales team, responsible for completing the company's monthly, quarterly and annual sales performance. Responsible for the development and expansion of foreign intermediary business markets such as China, Vietnam, New Zealand, Indonesia, and the Philippines, and do a good job in these markets.

10. Formulate monthly and annual sales performance and plans, be responsible for achieving the target performance, be responsible for the company's monthly task performance, and include it in the performance examination system.

11. Responsible for the development and expansion of Singapore's various industries and employer recruitment cooperation customers. Achieve the performance requirements of the company's recruitment cooperation customer mission.

12. Prepare work reports and performance reports every week. Do other tasks assigned by the boss. Contact number: 86969408

Responsibilities:

• Manage service team performing installation, testing & commissioning and maintenance of critical power equipment such as Modular UPS, Lithium Battery, Generators, Switchgears.
• Coordinate installation, preventive and corrective maintenance schedules for all site visits.
• Overseas and control team of Critical Power Engineers/Technicians.
• Serve as the point of contact for the client.
• Support the sales team by serving as the technical subject matter expert on critical power equipment and solutions.
• Create and modify installation and maintenance operational procedures for equipment.
• Assist with any Business Development as needed.

Qualifications:

• Experience with Power equipment within a rail built environment (Uninterruptable Power Supply, Generators, Switchgears, Batteries, etc).
• Extensive knowledge major brands of UPS systems.
• Previous experience managing or leading a big UPS field service team especially in MRT projects.
• Requires excellent verbal, written communication skills & customer relation skills.
• Must be able to provide high level of quality customer service during/after testing & commissioning and after sales service period.
• Requires extensive knowledge of equipment manufacturer’s UPS specifications.
• Must be able to provide necessary pro-active aftersales recommendations to clients.
• Previous experience in the UPS (Modular/Static) experience with Electrical engineering background is a huge plus.

ADMINISTRATION, HUMAN RESOURSES, CUSTOMER MAINTAIN, MANAGE ALL STAFF AND FOREIGN WORKERS, PAYROLL MANAGEMENT, HANDLING CUSTOMER AND VENDOR MANAGEMENT, HANDLING SALARY AND CPF SUBMISSION, SUPPORT TO ACCOUNTING DEPORTMENT AND HR MANAGEMENT, HANDLING AUDIT FILES AND SECRETARIAL SERVICES, WELL KNOW ACCOUNTING SOFTWARE DEPORT.