BRIEF DESCRIPTION

This position works with the reporting head in the department to execute service agreements at, or above the customers' standards. He or she is accountable to handle principal & agency related shipments; documentation preparation and to also work closely with the Sales Team to deliver excellent service to our customers.

JOB SCOPE

• Timely completion of documentation flow to facilitate the import/export/cross trade shipments.
• Issue shipment related documents (i.e Bill of Lading, invoices, pre-alert, etc).
• Coordinate closely with internal offices / agencies & clients to deliver a seamless supply chain flow.
• Equipment/inventory planning and fulfilment.
• Provide quotations and sailing schedules as requested by a direct inquiry from customers.
• Ensure timely monthly closing of jobs and maintaining relevant files relating to shipments to provide a record and review trail.

WHAT ARE WE LOOKING FOR

• Minimum 1 year operational experience in NVOCC / Co-Loader is preferable for this position.
• Preferably specialised in Logistics/Supply Chain or equivalent will be an added advantage.
• Experience in liasing with Shipping Principals and Agencies will be an added advantage.
• Result oriented, pro-active and possess a positive work attitude with good customer service.
• Fluency in both written and verbal communication skills (English).
• Required Skill(s): Microsoft Office (Word / Excel), preferably Microsoft Outlook as well.
• Salary offer will scale accordingly to your relevant work experience.

ATTRACTIVE COMPANY WELFARE BENEFITS

• 5 days work week
• Medical & Dental Benefit
• Other benefits (revealed during interview phase)

PLEASE INCLUDE THE FOLLOWING IN YOUR CV

• Last drawn salary
• Expected salary (salary offer is negotiable and will be in accordance to level of experience)
• Availability
• Reason(s) for leaving current/previous job

• 5 Working Days
• 830am - 530pm
• Up to $2800
• Island-Wide

Job Description:

• Handling of general customers’ enquiries and feedback through the various channels (e.g. Emails, Phone calls and social media).
• Provide knowledgeable reply to questions related to product, pricing and stock availability.
• Resolve customers' complaints in accordance with company's policies.
• Follow up with respective departments on status of solutions to customers' request and complaint.
• Maintain accurate records of customer interactions.
• Review and compile compliments and complaints report.
• Presentation of Monthly Customer Service / Loss Prevention Report.
• Undertake / support company events.

Requirements:

• Minimum Diploma in any discipline.
• Preferably with 2 to 3 years of customer service experience in service environment.
• Knowledge of SAP and Case Trust is an advantage.

Interested applicants can send your resume to Whatsapp 89503567 (Jennifer) and allow our consultant to match with our clients.

Jennifer Tay

R22111564

The HR Ecology Pte Ltd

• 5 Working Days
• 830am - 530pm
• Up to $3000
• Island-Wide

Job Description:

• Handling of general customers’ enquiries and feedback through the various channels (e.g. Emails, Phone calls and social media).
• Provide knowledgeable reply to questions related to product, pricing and stock availability.
• Resolve customers' complaints in accordance with company's policies.
• Follow up with respective departments on status of solutions to customers' request and complaint.
• Maintain accurate records of customer interactions.
• Review and compile compliments and complaints report.
• Presentation of Monthly Customer Service / Loss Prevention Report.
• Undertake / support company events.

Requirements:

• Minimum Diploma in any discipline.
• Preferably with 2 to 3 years of customer service experience in service environment.
• Knowledge of SAP and Case Trust is an advantage.

Interested applicants can send your resume to Whatsapp 89503567 (Jennifer) and allow our consultant to match with our clients.

Jennifer Tay

R22111564

The HR Ecology Pte Ltd

Welcome to Vention singapore!

We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C industry across platforms like Shopee, TikTok, and Lazada. The role focuses on managing sales strategies, enhancing customer experience, executing digital marketing campaigns, and ensuring smooth order fulfillment. You will also support livestreaming initiatives and collaborate with cross-functional teams to grow the e-commerce business.

Key Responsibilities:

Marketplace Management:
• Implement sales strategies to optimize product listings and drive revenue on Shopee, TikTok and Lazada
• Monitor performance metrics and run promotions to enhance visibility and sales.
• Identify growth opportunities through platform partnerships and strategic initiatives.

Customer Experience & Fulfillment:

• Provide quality customer service through the platform.
• Ensure efficient order fulfillment and customer satisfaction through smooth processing, delivery, and returns.
• Support the development and execution of customer retention programs.

Support Digital Marketing Campaigns:
• Assist in the execution of digital marketing campaigns, including email marketing, social media promotions, SEO/SEM, and paid advertising (Google Ads, Facebook Ads, etc.).
• Monitor and track the performance of campaigns, working with the marketing team to optimize them for higher conversion rates and ROI.

Marketing:
• Assist in managing the e-commerce website, ensuring optimal user experience and conversion rates.
• Support the execution of digital marketing campaigns and track performance to optimize results.

Social Media & Content:
• Coordinate social media content and campaigns to boost brand visibility and traffic.
• Analyze and report on social media engagement and content effectiveness.

Data Analysis & Reporting:
• Analyze sales data and performance metrics to provide insights and support strategy improvements.
• Prepare regular reports on sales data, customer trends, campaign outcomes, website traffic, and conversion metrics to track e-commerce performance.

Livestreaming & Content Engagement:
• Assist in planning livestreaming sessions to promote products and engage customers.
• Track livestream performance and work with the team to optimize future sessions.

Competitor & Market Research:
• Monitor competitor activities and market trends to identify opportunities for optimization and new strategies.
• Assist with market research to stay ahead of the competition and adapt e-commerce strategies accordingly.

Cross-Functional Collaboration:
• Work closely with internal teams (marketing, inventory, customer service) to execute e-commerce and marketing initiatives.
• Contribute to the continuous improvement of e-commerce operations and infrastructure.

Qualifications:
• Education: Diploma in Marketing, E-Commerce, Business, or related field.
• Experience: 2-3 years in e-commerce, digital marketing, or online retail.
• Skills & Competencies:
• Proficiency in managing e-commerce platforms (Shopee, TikTok, Lazada).
• Experience in data analysis, online advertising, SEO, digital marketing, and social media management.
• Strong communication, organization, and problem-solving skills.
• Familiarity with digital marketing tools, such as Google Analytics, Google Ads, Facebook Ads, email marketing platforms, and SEO tools.
• Strong attention to detail with the ability to multitask and prioritize.
• Ability to collaborate with various teams and manage cross-functional tasks.
• Strong written and verbal communication skills.
• Ability to adapt to fast-paced environments and handle tight deadlines.

Benefits:

Yearly Increment

Performance bonus

Good career prospect

Working hours:

Monday - friday (8.30am - 6.00pm)

Location : East (Aljunied)

- Day to day operation includes manage sales, return and refund

- Handle customer service across different platforms

- Labelling & pasting sticker of E-commerce order

- Picking & packing of orders across different platforms

- Complete orders within the timeline to fulfill customer's order

- Preparing items for delivery

- General warehouse duties

- Ad-hoc duties as assigned

Requirement:

- Comfortable with non air-con environment

- Independent and able to work in a fast-paced environment

- Able to read simple english to pack orders accordingly

- Responsible and able to commit fully, long term.

- Immediate or short notice period will be advantageous

- Physical duties required

- Knowledge on Qoo10, Lazada, Shopee will be an advantage

- No experience required but willing to learn

Working hours:

Monday - friday (8.30am - 6.00pm)

Location : East (Aljunied)

We provide Products & Services to the Oil & Gas, Petrol-Chemical, Chemical, Power & Utilities Industries. We are looking to fill up the position of 'Sales & Service Engineer'.

Job Responsibilities:

A. Sales Functions:

• To visit and provide Sales support to all after-market customers in Singapore territories and East/West Malaysia

B. Service Functions:

• Commissioning of equipment, co-ordinations of installations of equipment, troubleshooting and technical support to customers and in-house executions.
• To write technical reports after service jobs are completed.

Job Requirements:

• Degree / Diploma in Engineering/ Technical Subjects, are preferred or equivalent.
• Salary will be commensurate based on experience and qualification
• Candidates with Sales Experience will be an advantage. Those without Sales Experience and with a good Sales attitude are to be considered.
• Candidates with Project Coordination Skills will be an advantage.
• Applicant MUST hold a valid Class 3 driving license
• Salary Package consisting of Monthly Salary & Sales Commission.
• Candidates who seek to be Professional Sales Engineers, willing to work hard and honest, will be the most suitable person to fill in this position.
• We do not provide Work Pass
• Junior and Senior position levels are available

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Ops Support Executive, Service Desk. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract

Requirement

1.  Singaporean preferred
2.  Min Higher Nitec in IT related fields
3.  Min 1 year End user support experience, Desktop or Technical Service Desk. Customer Service Experience in non tech call center environment will not be considered.
4.  Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.

POSITION SUMMARY
•  The 1st Level Remote Support is required to provide 1st level troubleshooting to users queries/incidents received (regardless of source; in a professional and timely manner)

KEY RESPONSIBILITIES
1.  Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
2.  Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
3.  Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
4.  Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
5.  Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
6.  Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Deepa Shivakoti

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Sales/Marketing experience a advantage in housekeeping products, e.g. trash bags, hygiene papers, cleaning chemicals etc.

Prospecting, provide quotations, take orders, fulfil orders, following up and service with customers, provide support for order fulfiling.

Able to converse in mandarin and english. Able to handle PC activites such as typing quotations, documents, emails communication and some simple online purchasing.

Salary 2.1k to 2.7k, no agent please

Located near Macpherson MRT

Whatsapp: 9164-9046 or email [email protected]

About NETS

The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain.

The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 130,000 acceptance points in the country as well as online payments.

Position Summary

Admin Support team of Card Centre liaises with the Bank customers on a daily basis on the execution of instructions tasked by the Banks, as well as on the production statuses of the Banks’ inventories and User Acceptance Testing. The team leader of Admin Support manages the productivity and ensures smooth workflow within the Admin Support team. The ideal candidate will be an excellent leader and will have experience managing staff to produce results in a timely and effective manner.

Key Responsibilities

• Ensure timeliness and accuracy in all scopes of work within Admin Support
• Ensure the Admin Support team meets the service levels of the Banks
• Daily coordination between Bank customers and internal Production
• Reporting of card statuses and inventory levels to the Banks
• Preparation of monthly billing reports
• Participate in monthly Service Level meetings with the Banks
• Attend project meetings with the Banks
• Participate in negotiation discussions with the Banks
• Working with Card Centre Management on fulfilment on business goals

Requirements

• Diploma holder and above
• Proficient in Microsoft Office Applications
• Basic analytic skills, able to generate report through MS Excel
• At least 3 years of experience in supervisory or team management preferred
• Individuals should possess excellent written and verbal communication skills
• Prior working experience in the Banks would be advantageous
• Able to commit to 5.5 days work week

Working Location: Near Jalan Besar

Responsibilities:

-Conduct market research to understand trends, customer needs, and competitor offerings within food service channels

-Develop buyer personas to align marketing strategies with customer profiles in the food service industry

-Craft compelling product positioning and messaging tailored to chefs and procurement officers

-Develop marketing materials (e.g., brochures, presentations, and digital content) that highlight the unique benefits of our products

-Plan and execute go-to-market strategies for new product launches, product line expansions and events

-Collaborate with the business development team to ensure seamless product introductions and adoption within food service channels

-Develop sales tools, training materials, and presentations to support the business development team

-Conduct training sessions to ensure the business development team can effectively communicate product value propositions

-Plan and manage marketing campaigns to increase product awareness and generate demand in the food service sector

-Create digital and offline content that resonates with chefs, restaurateurs, and catering professionals

-Monitor and analyse the effectiveness of marketing campaigns and product performance.

-Provide data-driven insights and recommendations for optimising marketing efforts

-Work closely with the business development and management teams to align on product strategies and customer needs

-Engage with customers and industry partners to gather feedback and identify partnership opportunities.

Requirements:

-Minimum Diploma or Degree in Marketing, Business, Communications, or a related field.

-Minimum 2-4 years in product marketing, preferably in food service, FMCG, or related industries.

-Strong understanding of food service industry

- Excellent communication, presentation, and copywriting skills

- Proficiency in digital marketing tools and CRM platforms

- Ability to analyse market data and derive actionable insights

- Project management skills with attention to detail and timelines

- Collaborative mindset with the ability to work cross-functionally

Roles and Responsibilities

Job Purpose:

We are looking for a responsible Customer Service Executive / Officer to coordinate all shipments and fulfill customers’ requirements. You will represent our company in a professional and ensure exceptionally high standard of service is being delivered to increase our customer satisfaction.

Job Description:

· Responsible for coordinating all import and export shipments based on allocation

· Preparation of permit declaration (Pure CO, Permit with CO, Permit for Export/Import/Air)

· Ensure daily customers’ enquiries are attended to and not limited to order and delivery status

· Handling incoming calls with the intent of providing customer satisfaction

· Work in conjunction with sales representatives to provide pre-and / post-sales support

· Ensure timely and accurately client invoicing and billings to customers

· Purchase of insurance and arrange any insurance claim for customer

· Responsible to draft and issue quotation to potential and existing customer

· Any other ad-hoc duties task by manager

Requirements:

· Minimum 2-years’ experience in Customer Service (Freight Forwarding Industry preferred)

· Ability to handle Cross Trade Shipment

· Friendly and Customer Service Driven

· A Team Player

· Good communication and customer service skills

CANDIDATE MUST BE A GOC CERTIFICATE HOLDER AND TRAINED FOR JRC EQUIPMENT. HE SHOULD HAVE EXPERIENCE IN HMI AND PCB DESIGNING AND TROUBLE SHOOTING

Maritime navigation system.

• Radio survey of GMDSS equipment. Installation/troubleshooting/servicing in Marine navigation system such as Marine Radar, Gyro compass, Magnetic compass, autopilot, echo sounder, speed log, steering – FFU/NFU, weather fax, wind speed/direction etc

Marine Telecommunication Systems

• Installation/troubleshooting/servicing in communication systems such as GMDSS, VHF/UHF, MF/HF SSB, NBDP, NDB, Navtex, Inmarsat, FBB, Local Area networks, email system etc.
• Off-landed repair of faulty equipment in the workshop
• Prepare the service reports after completion of jobs

Requirements

• Formal education in Electrical and/or Electronic equipment.
• Should have GOC for carrying out Radio Survey and should have makers training and aproval for Marine Communication Equipment..
• Trained in Good communication and writing skills, interpersonal skills, positive attitude, and an aptitude for detail
• Good team player who is able to work with other team members
• Have an analytical and open mind, and be self-driven

Ability to travel for overseas jobs and trainings

Job Title: Service Delivery Executive

Job Purpose

This role is responsible for managing and supporting external vendor operation relations and performance.

Responsibilities

• Perform as functional bridge and coordinate all vendor management tasks amongst external vendors and internal stakeholders.
• Monitor and review vendors performance to enhance customer experience. Example, daily meeting with vendors to review results and work on improvement plan.
• Create regular or ad-hoc reporting based on business requirements. Keep track of resolution, action plans and status update.
• Overall in charge of vendors daily operation and manage vendor relations.
• Review existing processes and work with process team and vendors to enhance processes for better customer experience.
• Identify and enhance efficiencies to improve on the operations and customer’s experience such as reporting and evaluation.
• Customer handling and perform service recovery when required.
• Participate to formulate workflow processes, methods and policies for vendors.
• Station onsite to help vendors in the event ad-hoc or urgent matter and point of contact for vendors.
• Validate the vendors KPIs and appeal claims.
• Manage email correspondence between stakeholders.
• Conduct interview and perform audit on the calls by technicians.
• Analyze and use data to create strategic values to support the company’s overall business strategy.

Requirements

• 3-5 relevant years of experience in vendor management.
• Microsoft Excel and PowerPoint knowledge is essential (Tableau or Power BI knowledge will be an added advantage).
• Good communication and interpersonal skills.
• Alert and meticulous with an eye for details.
• Ability to comprehend and gather information pertinent to the job such as new procedures and special promotions.
• Ability to work with all levels including technicians/contractors and customers.
• Ability to work in a fast-paced environment and in accordance to established guidelines, procedures and performance standards.
• Excellent decision-making skills, team player and customer oriented.
• Ability to work on shift, weekend and Public Holidays as and when required.

Job Description

1. Provide overall support in operations, such as office/sales/inventories admin duties.

2. Handle inbound inquiries and feedback to customers via phone, walk in, emails and social media platform.

3. Assist and co-ordinate in online events, on-site training/exhibitions, etc.

4. Preparing the event and monitoring/increase the number of sign-up rates.

5. Assists in reminder and follow up.

6. Assist in setting up of rooms for event and zoom call.

7. Maintain customer records by updating account information.

8. Reaching out to potential leads through a variety of channels, such as email, phone, text, and social media.

9. Processing order, sales invoice, and admin filing.

10. To support any ad-hoc project assigned by Management.

5 working days per week, you may require covering weekend events, training or exhibitions.

You are entilted weekend allowance and Sales Commission!

Requirement:

● Proven work experience as a sales and marketing executive.

● Knowledge of modern marketing techniques.

● High-level communication and networking skills.

● A passion for sales.

● Understanding of commercial trends and marketing strategies.

● Strong communication skills and interpersonal skills.

● Good command of English (written and spoken).

● Good Personality, self- motivated & Independent

● Must be Computer literate (Microsoft office, PowerPoint, Words and Excel)

● Ability to work well under pressure, hands on and self-starter.

● Able to muti-tasks and work in a fast-paced environment.

About the Bank
We are collaborating with a reputable Bank, recognized as the “World’s Best Digital Bank” and “Best Bank in the Word”. Blending art and science, employing design thinking and experimentation to build innovative solution that revolutionize how people live, work, and play. The Team is passionate about creating a joyful banking experience and having fun while they do it!

The Role:

This unique opportunity within the Experience Strategy Team allows you to significantly impact the Bank's customer experience by driving Customer Obsession across six key markets (Singapore, China, Hong Kong, Indonesia, India, and Taiwan). You'll design, deliver, and continuously improve qualitative research training programs that empower staff to understand customer needs and drive impactful

change.

Your Impact:

• Empower Bank Staff: Design and deliver engaging qualitative research training across six markets, managing the entire process from onboarding (teams in the program, includes briefing and scope of the teams’ reseach objective) to post-training support, including managing external trainers.
• Drive Research Excellence: Introduce and implement new qualitative research approaches, providing training where needed and ensuring best practices are adopted. This includes effective stakeholder management and project delivery.
• Showcase Success: Support the organization of events and communication strategies to highlight valuable customer insights across the bank.
• Data-Driven Decisions: Provide support for program data tracking and Reporting

Skills & Experience:

• Minimum 5 years of experience in qualitative or UX research, demonstrating a proven ability to uncover customers' underlying motivations and needs.
• Proven experience in training and facilitating workshopsfor diverse audiences.
• Excellent communication and presentation skills, with the ability to engage and inspire learners and manage stakeholders.
• Proficient in PowerPoint, Excel, Figma, proactive, innovative mindset; comfortable adapting to fluid situations and embracing challenges.
• Singaporeans Only / Contract: One year/extendable

If you’re a passionate trainer with a background in qualitative research and a desire to make a real impact, appy today!

To submit your application:

Interested candidates to expedite your application please this ‘Apply now’ or submit your resume to [email protected] stating your availability, expected salary and reason(s) for leaving. We respect your privacy and all communication will be treated with confidentiality. We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy at http://bit.ly/3GHgskn Strand Privacy Policy at http://bit.ly/3W63rp7. We regret to inform that only shortlisted candidates will be notified.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Belinda Ho EA Regn No R1876407

RMA Consultants Pte Ltd EA License No 93C4403

All nationalities welcome

If you have what it takes, join our fast growing and dynamic team!

Responsibilities:

- Attending to customer service calls

- Troubleshoot and identify technical issues

- Provide a high level of service to customers

- Provide a quick remedy

- Arrangement of technical resources to aid customer

- Able to handle shift routine

Requirements:

- At least N Level Qualifications

- Computer Literate

- Great communication skill and have a pleasant dispositions

- Able to work on weekday, weekdays and public holiday based on schedules

- Comfortable to interact with customers

Benefits:

- 13th month AWS

- Medical Insurance coverage

- Dental/Optic allowance

- High sales incentives

Are you a detail-oriented individual with a passion for customer service? We are an international household goods removal company looking for a dedicated and proactive Customer Service cum Documentation Executive to join our dynamic team.

Position: Customer Service cum Documentation Executive
Location: 705 Sims Drive, #01-05 Shun Li Industrial Complex, Singapore 387384
Type: Full-time
Salary: [S$ 1600.00 – S$ 2000.00]

Key Responsibilities:

• Provide customer service by addressing inquiries, resolving issues, and offering support to clients over phone and email.
• Manage and process documentation related to shipments, customer interactions, transactions, and internal processes.
• Must be a team player and able to work with minimal supervision.

Requirements:

• Relevant experience in customer service or a related field.
• Good communication skills, both written and verbal.
• Ability to multitask and manage time effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Diploma/ A Level or GCE O level or equivalent experience in

customer service or administration.

· Must be Singaporean or PR

Why Join Us:

• Opportunity to work in a supportive and independent environment.
• Competitive salary and benefits package.
• Working Hours: 8.30 am – 5.30 pm (weekdays)
  8.30 am – 12.30 pm (Saturdays)

How to Apply: Interested candidates should send their resume with a cover letter outlining their qualifications and experience to: [email protected] or telephone: 62229792.

We look forward to hearing from you.

Job Responsibilities

• To provide efficient and effective sales administration process flow and coordination to ensure highest customer satisfaction.
• To support Account Managers in preparing Sale Quotations to customers’ enquiries with an eye of detail and close follow up.
• To response to customers’ request on quotations and products information for new purchases requirements or renewals of licenses/maintenances.
• To verify on prices before submitting to Purchaser to process Purchase Order.
• To process Sales Orders for confirmed sales orders.
• To response to Customer’s request on delivery and co-ordinate with Operations team.
• To escalate maintenance or support issues that has been reported by the Customers with Operations team.
• To work closely with the Account Managers to meet sales performance goal.
• To document all relevant data systematically.
• To gather information and support Account Managers when there is a Tender requirement in liaison with Suppliers and Technical Solution Team.
• To follow up on tender progress and updates.
• To establish a good relationship with Customers to explore if there are any other opportunities apart from those products requested and expand the business opportunities to create more sales revenue.
• To perform other administrative duties as assigned or other duties as deemed required by Company.

Job Requirements

• Minimum ‘O’ Level with 2 to 3 years Customer Services’ working experiences preferably in Information Technology or IT System Integrator industry.
• Strong customer experience mindset, listening, understanding and responding to customer needs.
• Keen to learn and a team player.

Work Environment

• Office environment
• Work-life balance
• Flexible working arrangement
• Training will be provided
• Free access to office building facilities ie swimming pool, gym rooms, tennis court and BBQ pit

Customer Service Executive salary range : $2300 to $2500, with attractive monthly sales incentives and monthly mobile reimbursement claim max up to $50.

Description:

We are an established mobile equipment and services distributor, and we are looking for highly motivated individuals to join us as:

Customer Service Executive

The ideal applicant will be friendly, have a strong focus on providing excellent customer service, and take great pleasure in doing so. He or she must be both a team player and an individual worker. Candidates with backgrounds in order processing, after service support, and customer service are preferred.

Job Description:

• Provide customer service to walk-in customers
• Attend to telephone, email, and live chat inquiries in an effective and efficient manner
• Ability to understand customers' needs and provide appropriate solutions and attention
• Access to various service portals to retrieve the required information
• Escalate unresolved issues to higher levels
• Identify direct or cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers' feedback and identify problem trends for improvement actions
• Provides regular reports to Reporting Manager
• Other ad-hoc duties assigned by Reporting Manager

Job Requirements:

• Able to converse in English fluently
• At least 2 years of customer service-related experience
• Experience in customer service or retail service in the Telecommunication related industry. (Preferably, not a must)
• A calm temperament and excellent negotiation and conflict resolution skills
• Ability to work independently and be an excellent team player
• Be willing to work on shift (5 days work week, 2 days of rest)
• Require to work on weekends/public holidays as per schedule
• Work hours will be day shifts, latest shift ending at 10pm and there will be no overnight shifts

Job Description

1. Provide overall support in operations, such as office/sales/inventories admin duties.

2. Handle inbound inquiries and feedback to customers via phone, walk in, emails and social media platform.

3. Assist and co-ordinate in online events, on-site training/exhibitions, etc.

4. Preparing the event and monitoring/increase the number of sign-up rates.

5. Assists in reminder and follow up.

6. Assist in setting up of rooms for event and zoom call.

7. Maintain customer records by updating account information.

8. Reaching out to potential leads through a variety of channels, such as email, phone, text, and social media.

9. Processing order, sales invoice, and admin filing.

10. Responsible for researching, developing marketing opportunities, and planning and implementing new sales plans.

11. To support any ad-hoc project assigned by Management.

5 working days per week, you may require covering weekend events, training or exhibitions.

Requirement:

● At least 1 years relevant working experience with digital marketing experience

● Proven work experience as a sales and marketing executive.

● Knowledge of modern marketing techniques.

● High-level communication and networking skills.

● A passion for sales.

● Understanding of commercial trends and marketing strategies.

● Strong communication skills and interpersonal skills.

● Good command of English (written and spoken).

● Good Personality, self- motivated & Independent

● Must be Computer literate (Microsoft office, PowerPoint, Words and Excel)

● Ability to work well under pressure, hands on and self-starter.

● Able to muti-tasks and work in a fast-paced environment.

Benefits:

• Basic $3,200 + $1,300 Transport Reimbursement
• High Gross
• Commissions applicable
• 5-day work
• VB + Performance Bonus

Key Responsibilities:

• Service Contract Management: Acquire new service contracts and ensure timely renewal of existing contracts.
• Sales Generation: Promote and secure sales for major repairs, field service jobs, and rental repair chargeable work for heavy vehicle or glass, woods, metal fabrication
• Customer Follow-up: Follow up on all service documentation and ensure timely completion of services and repairs.
• Relationship Building: Build and maintain strong relationships with key and fleet customers, providing tailored logistics solutions to meet their needs.

Requirements:

• Education: NITEC and above in any relevant field.
• Experience: Minimum 2 years of experience as a service advisor, preferably in the Material Handling Equipment (MHE) industry or similar.
• Technical Knowledge: Basic understanding of Material Handling Equipment (MHE).
• Licenses: Possess a Class 3 driving license
• Skills: Computer literacy, good communication, and customer service skills.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Yong Pei Pei (R24124478)

Benefits:
• Salary up to $2200 - $2700 + Incentives
• 5 Days, office hours
• On job training will be provided
• East

Job Scope:
• Answer incoming calls and respond to emails.
• Greet and assist customers in a friendly and professional manner
• Respond to customer inquiries (social media, whatsapp) and address any concerns or complaints
• Follow up on installation, repair or replacement quotations.
• Manage the entire process of customer orders, including negotiation, closing, delivery, and payment collection.
• Prepare maintenance contracts.

Requirements:
• Entry level, on job training will be provided.
• Passion for customer service or interpersonal skills is essential.
• Candidates with outspoken, sales-oriented experience welcome to apply.
• Good in communication and good customer service skills

To Apply, kindly click on the "APPLY NOW" button and job details.
We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

Our client is a Australian based MNC dealing with property management, they urgently requires:

Senior Executive (Loyalty)

Job Scope:

- Collaborate with internal and external stakeholders to provide input and ensure program and projects address key business needs and goals

- Work with cross functional teams in retail to ensure smooth implementation and integration of loyalty initiatives across all customer journeys and touch points

- Support in the management and growth of loyalty program, delivering business and customer value and resonate with target customer segments for various assets

- Develop loyalty and partnership marketing and communication plans that aligns with our portfolio of assets, customer segments and deliver on business goals

- Vendor, project and campaign management for all loyalty initiatives and implementation

- Utilize market research, data and customer insights to identify opportunities for customer engagement, segmentation, and personalized experiences

- Design and execute customer engagement plans to drive incremental value, engagement and acquisition

- Establish key partnerships to broaden, strengthen and strategically positions the loyalty program

- Liaise and negotiate with all required platform or technology partners

- Manage all vendor agreements with vendors, technology partners

- Internal presentation to stakeholders on project milestones and work in progress updates

- Liaise with internal teams such as ICT team for security review arrangements, timeline and ensure successful update or launch of products

- Conduct UAT and other required tests with vendors for new program releases

- Conduct necessary training for product users internally e.g concierge managers, marketing teams etc

- Budget Management & Forecasting

Experience:

- Good understanding of the retail and loyalty environment

- Strong understanding and experience in customer segmentation and journey mapping, data insights and analytics

- Ability to demonstrate how loyalty programs and marketing work synergistically

- Working and aligning with various multi-disciplinary teams towards common business goals

- Strong project and time management skills, with demonstrated ability to work with multiple stakeholders and teams to execute and implement projects promptly with accountability and success

- Proven ability to think critically and drive results

- Possess strong communication and organization skills

- Familiarity with financial principles

- Open to a contract to permanent role

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

Job Description: Parts Executive

Position Title: Parts Executive
Department: Aftersales

Position Overview:

We are looking for a detail-oriented and proactive Parts Executive to join our team in the electric vehicle (EV) automotive industry. The Parts Executive will be responsible for managing the inventory, ordering, and supply of parts necessary for the maintenance and repair of electric vehicles. This role requires a solid understanding of automotive parts, particularly in the context of EV technology, and strong organizational skills to ensure efficient parts management within a fast-paced environment.

Key Responsibilities:

Parts Inventory Management:

• Monitor and maintain an accurate inventory of parts and components required for electric vehicle repairs and service.
• Perform regular stock audits and ensure parts are stored properly, minimizing damage and loss.
• Work closely with the service department to ensure timely availability of parts for scheduled repairs and emergency requests.
  

Ordering and Procurement:

• Coordinate with suppliers and manufacturers to order necessary EV parts and components.
• Maintain relationships with suppliers to ensure the timely delivery of high-quality parts.
• Monitor stock levels and reorder parts in a timely manner to avoid shortages or excess inventory.
  

Parts Sourcing & Quality Control:

• Ensure all parts meet quality and regulatory standards, particularly for EV-specific components such as batteries, charging systems, and electrical systems.
• Source parts from reliable suppliers, ensuring compatibility with the specific EV models serviced by the company.
  

Parts Distribution:

• Efficiently distribute parts to the service technicians, ensuring accurate and timely allocation based on service requirements.
• Work closely with service advisors to track the status of service orders and ensure parts are ready when needed.
  

Customer Service and Support:

• Assist customers with inquiries related to parts availability, pricing, and compatibility for EVs.
• Manage the parts returns and warranty process, ensuring proper documentation and compliance with company policies.
  

Record Keeping & Documentation:

• Maintain detailed records of parts orders, deliveries, and usage, ensuring all transactions are properly documented.
• Update and maintain accurate parts catalogs and databases for all EV parts.
  

Cost Control & Budgeting:

• Track parts expenditure and manage costs within the allocated budget.
• Help identify opportunities to reduce parts costs while maintaining service quality.
  

EV Knowledge & Training:

• Stay up to date with the latest EV technology and parts, including battery systems, electric drivetrains, charging systems, and software updates.
• Attend training sessions or workshops related to EV components and industry standards as needed.
  

Collaboration with Service Teams:

• Collaborate with service advisors, technicians, and the workshop manager to understand parts requirements for ongoing and future repairs.
• Provide technical support to service technicians regarding parts compatibility and installation procedures for EVs.
  

Qualifications:

• Education:High school diploma or equivalent required.
  Specialized training or certification in electric vehicle (EV) parts and systems is preferred.
  
• Experience:Minimum of 2-3 years of experience in automotive parts management, preferably in the EV or automotive sector.
  Familiarity with EV-specific parts and components, such as electric batteries, charging systems, electric motors, and electronic control units (ECUs).
  
• Skills & Competencies:Strong organizational and time-management skills with attention to detail.
  Excellent communication and interpersonal skills.
  Ability to manage multiple tasks and prioritize in a fast-paced environment.
  Familiarity with parts management software and inventory systems.
  Ability to troubleshoot parts issues and provide effective solutions.
  Strong knowledge of automotive industry standards and best practices, particularly for electric vehicles.
  
• Other Requirements:Ability to work in a team environment and provide support to service technicians and advisors.
  
  
  

Job Title: E-commerce Fulfilment and Customer Experience Executive

About Us:
At Reckless Ericka, we’re all about passion, creativity, and making things happen. We’re a fun-loving team that thrives on delivering exceptional customer experiences – whether online or in person. We believe every interaction matters and aim to create memorable moments for our customers at every touchpoint. If you’re detail-oriented, customer-obsessed, and love making things run smoothly, this is the role for you!

Key Responsibilities:

1. Fulfilment Operations with a Customer Experience Focus:Manage the end-to-end fulfilment process, ensuring orders are processed, packed, and shipped promptly and accurately.
   Monitor order timelines and proactively communicate with customers about delays or updates to enhance their experience.
   Coordinate with shipping partners to deliver a seamless delivery experience, addressing any issues with a customer-first approach.
   
2. E-commerce Data Management for Enhanced Customer Insights:Monitor and analyse e-commerce performance metrics, focusing on customer behaviour and satisfaction.
   Maintain accurate product listings and inventory data to ensure customers have the best online shopping experience.
   Use customer insights from data analysis to suggest and implement improvements in the e-commerce journey.
   
3. Customer Service Excellence:Provide outstanding customer support through email, live chat, and social media, responding to inquiries with empathy and efficiency.
   Handle customer complaints or returns professionally, turning challenges into opportunities to create positive experiences.
   Manage studio appointments, ensuring each customer feels welcomed and valued during their visit.
   
4. Operational Support to Delight Customers:Work closely with internal teams to ensure processes are customer-friendly and efficient.
   Assist in maintaining an inviting studio space that reflects the brand and enhances the in-person customer experience.
   Identify potential customer pain points in operations and propose solutions to improve satisfaction.
   

Requirements:

• Diploma or equivalent qualification in Business, E-commerce, or related fields.
• Minimum 3 years of experience in e-commerce operations, fulfilment, or customer service, with a strong focus on customer experience.
• Proficiency in e-commerce platforms (e.g., Shopify) and order management systems.
• A passion for delivering exceptional customer experiences at every touchpoint.
• Excellent communication and interpersonal skills.
• Strong organisational skills with a meticulous attention to detail.

Preferred Qualifications:

• Familiarity with inventory management tools and shipping platforms.
• Previous experience in a retail or customer-facing role.
• Analytical mindset with the ability to interpret data to improve customer experiences.
• What We Offer:
• Competitive salary aligned with market standards.
• Opportunities for professional growth and skill development.
• Collaborative and inclusive work environment.

How to Apply:
Please submit your CV, portfolio (if applicable), and a cover letter detailing your relevant experience and why you’re the perfect fit for our team.

Email to: [email protected]

Please state the positon you are applying.

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.