Total 21 Director/C-Level customer service manager job vacancies in Clementi, South West

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

NUS-ISS is seeking a dynamic and experienced professional to drive the growth of our Executive Education Programmes. This role involves strategizing, leading industry engagement, and fostering corporate partnerships to enhance market presence and revenue growth. If you have a passion for business development and a proven track record of client acquisition and sectoral engagement, we want to hear from you!

• Client Acquisition and Revenue Growth: Strategically acquire new clients and meet/exceed targets for Executive Education Programmes.
• Strategic Planning: Develop and implement business plans to penetrate new markets and expand corporate engagements.
• Relationship Management: Build and maintain strong relationships with clients and industry partners.
• Programme Innovation: Analyze industry trends and develop competitive, innovative programme offerings.
• Feedback and Strategy: Provide market feedback to enhance strategic planning and increase programme relevance.

Qualifications

• A good university degree with at least 10 years of experience in business development, sales, account management, and partner engagement, with strong sectoral knowledge.
• Expertise in developing corporate executive education programmes and establishing multi-year engagements.
• Excellent communication, negotiation, and interpersonal skills.
• Experience with digital products/services is a plus.

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

1. Policy implementation: Review and update policy on research security and collaborate with research units to implement related procedures and protocols.
2. Risk Assessment: Conduct regular risk assessments of research projects and facilities to identify potential security vulnerabilities and develop mitigation strategies through review of research agreements and related documents.
3. Training and Awareness: Develop awareness/training program for faculty, staff, and students on research security best practices, compliance requirements, and incident reporting procedures.
4. Point of Contact: Serve as the primary point of contact for internal and external stakeholders for research security matters. Work closely with various departments, including IT, compliance, legal, and research units to promote a culture of security and compliance in research activities.
5. Monitoring and Reporting: Monitor compliance with research security policy, perform related analysis and prepare reports for senior management on related activities. Support scheduled compliance audit/inspection on research security readiness and mitigation measures compliance and recommend improvements and follow up actions.

Qualifications

• Recognised degree in science or engineering discipline preferred;
• At least 5 years’ working experience in research management/administration or similar roles in compliance;
• Experience in research related functions in higher education sector, or research contracts management will be an advantage;
• Knowledge or experience in reviewing and developing policies and procedures;
• Excellent communication, analytical, and organizational skills and ability to work collaboratively in a diverse environment; strong problem-solving capabilities;
• Meticulous, independent and organised individual with the ability to maintain confidentiality and discretion as may be necessary in the job function.

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

Duties & Responsibilities

• Manage assigned projects on NUS campuses (planning, design development, procurement, contracts administration, site supervision, liaison with various stakeholders, testing and commissioning, management of project account and defect liability issues.)
• Ensure that projects complete within schedule and approved budget and is properly handed back to the NUS user and over to the maintenance team at Asset Enhancement section, CAM.
• Work closely with the consultants and ensure that projects comply with NUS's policies and guidelines.
• Provide progress updates on assigned projects for routine/ ad-hoc management reporting.
• Assist in any other duties as assigned.

Qualifications

• A good bachelor’s degree or master’s Degree from a recognized University, preferably in area of Architecture/ Engineering/Construction Management/ Quantity Surveyor, and registrable with the Board of Architectures (BOA) Singapore; Professional Engineers Board (PEB) Singapore and/or Singapore Institute of Surveyor and Valuers respectively.
• Minimum of 8 years of relevant working experience in construction project coordination, design management, contract administration, project management and defects management.
• Experience in consultancy services will also be considered.
• Experience in handling new building development or Addition & Alteration (A&A) projects.
• Knowledge in local regulations; working knowledge of the authorities’ submission requirements.
• Resourceful with excellent communication skills
• A team player with a positive attitude and drive.

Role Overview
We are looking for a dynamic and innovative Creative Manager / Director with a strong background in branding, marketing, and digital media to lead creative initiatives within the blockchain and cryptocurrency space. The ideal candidate will bring visionary ideas, oversee multi-channel campaigns, and play a pivotal role in crafting our brand narrative to captivate and inspire audiences worldwide.

Key Responsibilities

• Creative Strategy: Develop and implement comprehensive creative strategies that align with brand objectives and drive engagement across various channels.
• Campaign Development: Lead the conceptualization, design, and execution of integrated marketing campaigns, including digital, social media, content, and experiential initiatives.
• Brand Management: Shape and maintain a strong, consistent brand identity that resonates with target audiences, ensuring all creative output aligns with the brand's mission and values.
• Team Leadership: Manage and mentor a team of designers, copywriters, and multimedia specialists, fostering a collaborative and high-performance environment.
• Market Research & Trend Analysis: Stay informed on industry trends, consumer insights, and creative best practices to ensure innovative and relevant content.
• Cross-Functional Collaboration: Work closely with product, marketing, and business development teams to align creative efforts with strategic goals and to ensure cohesive messaging.
• Project Management: Oversee timelines, budgets, and resources to ensure timely and efficient delivery of creative projects.

Qualifications

• Bachelor’s degree in Marketing, Design, Communications, or a related field.
• 7+ years of experience in creative roles within branding, advertising, or digital media; experience within the technology or blockchain sector is an advantage.
• Strong portfolio showcasing creative leadership, high-quality design, and successful brand campaigns.
• Proficient in design and editing software (e.g., Adobe Creative Suite) with a solid understanding of digital and social media platforms.
• Excellent communication and presentation skills, with experience pitching ideas and influencing key stakeholders.
• Strong project management skills, with a proven ability to lead multiple projects from concept to execution.

Personal Attributes

• Highly creative and strategic thinker with a passion for storytelling.
• Adaptive to a fast-paced, innovative environment.
• Team-oriented with strong leadership qualities.

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EA Registration Number: R22108564

Data provided is for recruitment purposes only

Business Registration Number: 201735941W.

Licence Number: 18S9037

Role Overview
We are seeking an experienced Investment Manager / Director with a deep understanding of the blockchain and cryptocurrency sector. The successful candidate will lead investment strategies and manage high-stakes investments in blockchain technology and digital assets, making pivotal contributions to our growth within this rapidly evolving market.

Key Responsibilities

• Investment Strategy: Develop and execute investment strategies focused on blockchain, cryptocurrency, and digital assets to maximize returns.
• Deal Sourcing: Identify, evaluate, and pursue high-value investment opportunities, partnerships, and collaborations within the blockchain ecosystem.
• Due Diligence: Conduct thorough due diligence on potential investments, including financial analysis, market assessment, and risk evaluation.
• Portfolio Management: Oversee and manage a portfolio of investments, monitoring performance, identifying areas for value creation, and recommending strategies for growth.
• Market Analysis: Stay abreast of market trends, regulatory changes, and emerging technologies in the cryptocurrency and blockchain sectors.
• Relationship Management: Cultivate and maintain strong relationships with potential partners, industry leaders, and key stakeholders.
• Reporting: Prepare and present detailed investment reports and performance analysis to the executive team and relevant stakeholders.

Qualifications

• Bachelor’s degree in Finance, Business, Economics, or a related field; MBA or advanced degree is a plus.
• 7+ years of experience in investment management, with a significant focus on blockchain and cryptocurrency investments.
• Demonstrated success in sourcing and closing deals in the blockchain or technology sectors.
• Deep knowledge of blockchain technology, digital assets, and the cryptocurrency market.
• Strong analytical and quantitative skills, with the ability to assess risk and perform detailed financial analysis.
• Familiarity with regulatory frameworks related to digital assets and cryptocurrency in key global markets.

Personal Attributes

• Strategic thinker with a results-driven approach.
• High degree of integrity and commitment to professional ethics.
• Adaptable and able to thrive in a fast-paced, evolving environment.

-------------

Send me your resume via WhatsApp ❤

WhatsApp: (https://api.whatsapp.com/send?phone=6592377799)

I regret to share that only shortlisted candidates will be notified. www.dadaconsultants.com

EA Registration Number: R22108564

Data provided is for recruitment purposes only

Business Registration Number: 201735941W.

Licence Number: 18S9037

As the Senior Manager/Assistant Director, Integrated Office, you will lead the planning, implementation and continuous improvement of the Integrated Operations Centre (IOC) for Health and Social Care Division and scale up the various functions for the entire organisation in SLEC.

Responsibilities:

1. Support the Mission and Vision of SLEC

a. Be committed to SLEC’s mission and vision and support SLEC’s growth goals and strives to fulfil our strategic mandate.

2. Superior Situation Awareness and Resource Management

a. Enable the IOC to possess superior situational awareness of all capacities and utilization/efficiency rates of all facility and manpower resources across all service lines and services for SLEC on a daily basis.

b. Create business intelligence/analytics with the preparation of Dashboards and Key Performance Indicators (KPIs), which includes Wait Times for Admission, utilisation rates of facilities, efficiencies of staff and etc.

c. Drive performance management with the measurement of performance gaps and recommend improvement opportunities.

d. Collaborate with various HODs of Services/Divisions to improve efficiencies and utilisation rates of all manpower resources and facilities.

e. Liaise with HODs of Services and Centres in possible cross-deployment of manpower resources when minimum headcount/manning situations are breached.

3. Contact Centre Operations

a. Coach and manage Contact Centre Agents to ensure they deliver class-leading service quality which results in high client satisfaction scores and Net Promoter Scores (NPS).

4. Incident Reporting and Management

a. Classify, report and manage incidents using Incident Reporting matrix and protocols.

b. Alert all relevant stakeholders and senior management promptly on major incidents.

c. Facilitate After Action Reviews (AARs) after each incident with relevant stakeholders and share learnings with senior management and colleagues.

5. Care Integration

a. Harnessing technologies, collaborate with HODs to generate a 360 view of each client.

b. Collaborate with relevant HODs and facilitate the formulation of integrated and standardised care plans across various Services and facilities.

c. Facilitate the planning, development and standardisation of care plans which are outcome and evidenced based.

6. Operations Excellence

a. Assist in the formulation in the Operations Excellence Framework.

b. Map and standardise key processes across Services and facilities (including, Admission, Assessment, Financial Counselling, Care Delivery, Billing, and etc).

c. Identify improvement opportunities and work with HODs and Kaizen/Lean Champions to reduce waste, add value and improve efficiencies.

d. Collaborate with HODs to ensure compliance with Standard Work and embark on PDCA/PDSA cycles as part of the continuous improvement effort.

7. Service Excellence

a. Assist in the formulation of the Service Excellence Framework.

b. Champion the Voice of our Customers (VOC), with a holistic plan to engage, understand and improve the Satisfaction and Net Promoter Scores (NPS) of all Centres and Services.

c. Assist in the implementation of building blocks of the Service Excellence Framework. These include including the following:

i. Service Charter/Vision

ii. Service Transaction Maps (STMs)

iii. Service Measures and Metrics

iv. Service Benchmarking

v. Training and Development

vi. Rewards and Recognition, including Role Modelling

vii. Service Culture

Requirements:

1. Education and Credentials

a. Minimum bachelor’s degree in healthcare administration, business administration or relevant field.

b. Minimum 5 years experience in resource management and supervision in frontline operations.

c. Experience in healthcare/social services sector will be advantageous.

2. Job Requirements

a. Deep knowledge of healthcare service and business models, organization and operations, exposure to community health and innovation.

b. Demonstrates strategic thinking abilities.

c. Excellent problem-solving skills with strong conceptual, highly structured, and analytical capabilities to deal with ambiguities.

d. Committed, self-motivated and action-oriented personality with strong ownership to drive business performance and the success of strategy development and implementation.

e. Ability to work independently across different business units and staff levels.

f. Experience working with internal and external stakeholders.

3. Technical Skills

a. Kaizen/Lean trained with practical experience in mapping and standardizing processes.

b. Prepare Work Instructions/SOPs and Workflows for enterprise-wide implementation.

c. Experienced in managing external clients’ feedback, incident management and generating Dashboards/Reports for Leadership Team’s review.

d. Experienced in the planning and implementation of new systems/technologies enterprise-wide.

e. Strong team player with good collaboration skills with multiple internal and external stakeholders.

f. Self-driven and pro-active with high capacity in managing multiple projects/assignments simultaneously.

Proficient in the use of Microsoft Office applications.

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

About NUS IT

NUS Information Technology is the cornerstone to providing reliable, high-performance and secure IT solutions and effective IT governance for the campus. Here at NUS IT, we aim to transform NUS into a borderless computing community providing knowledge at its fingertips by enhancing the use of effective applications and services for teaching and learning.

We drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a "can-do" attitude. We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new grounds with innovative ideas, you will find yourself at home in NUS IT.

As part of our team, you can look forward an empowered work environment that allows you to take charge of your own career path. We provide competitive remuneration as well as flexible work arrangements to enable your growth and development. We pride ourselves on our diverse workforce and are committed to transforming NUS into a leading global University shaping the future.

https://nusit.nus.edu.sg/

Job Purpose

Candidate will lead a team to deliver projects and carry out operational support of systems in the University Campus Infrastructure domain. He/she will work closely with the user community, external vendors, and other stakeholders to achieve the desired objectives.

This is key role that would see technology implementations on impact areas such as Facility Management, Safety & Security, Corporate Administration, and in situations where candidates have the requisite skillset - OT/IT related systems.

An immediate and primary responsibility of the Candidate is to lead team members in the implementation of the Campus Wide Next Generation Door Access initiative. This is a major project that leverages on mobile technology and facial recognition for authentication of physical access.

While the individual will grow in-depth business knowledge in the above-mentioned business domain, he/she may be assigned to deliver IT projects of other business domain.

Duties and Responsibilities

Stakeholder Management
• Manage and work with stakeholders.
• Ensure strategies aligned with business objectives at the Campus level.

Project Management
• Accountable for the overall successful delivery of projects.
• Oversees the delivery of projects to ensure that targets are met. This includes, amongst others, conducting user requirement analysis, participating in solution design, planning and executing testing, deploying solution to ‘live’ etc.
• Creates and/or reviews project artefacts and deliverables to ensure quality and NUS guidelines and polices are met.
• Manages procurement, including amongst others, preparation and publishing tender specifications, evaluating and recommending potential solutions and/or vendors, contract management etc.
• Liaises closely with business users and builds good rapport.
• Liaises closely with vendors to ensure successful delivery of products and/or services in accordance to contract.
• Manages project team to ensure optimization of manpower resources while maintaining a healthy team morale.

Maintenance and Support
• Accountable for the overall successful provision of on-going application maintenance and support to ensure SLAs are met.
• Oversee and/or provides maintenance and support of applications, including amongst others, delivery of enhancements and bug fixes, managing service requests, troubleshooting of problems etc.
• Creates, updates and/or reviews systems artefacts and deliverables to ensure quality and NUS guidelines and polices are met.
• Performs systems and data analysis including analysing existing system/program logic difficulties and revising the logic and procedures as necessary.
• Handles audit queries and ensures audit and security compliance are met.
• Liaises closely with business users and build good rapport.
• Work closely with business users in annual IT project planning and enhancement prioritization.
• Liaise closely with vendors to ensure successful provision of support and maintenance in accordance to contract.

Qualifications

• Degree in Information Technology, Computer Science, Computer Engineering or equivalent
• At least 18 years within IT industry, inclusive of 6 years in a technical role, and 12+ years’ experience in project management.
• Familiar with technologies related to Door Access Management, Facial Recognition, Facility, Security and Visitor Management
• Experience with IOT, Business Intelligence, Building Information Model (BIM), Smart Building, Digital Twin technologies will be an added advantage

Job Description

• Lead quarterly and annual group reports and financial statements comply with US GAAP and US SEC requirements
• Liaise and collaborate closely with the auditors, legal counsels, group M&A, business and regional finance team
• Provide accounting support to the group and regional finance team
• Support ongoing development of the group accounting policies, including the implementation of process and system changes
• Prepare and review technical accounting memorandum and documentation
• Lead in establishing, implementing and improving SOX controls and business processes
• Undertake ad-hoc special projects, including but not limited to internal group restructuring, M&A, adoption of new accounting standards
• Continued focus in improving business and finance processes

Job Requirements

• Minimum 12 years of relevant working experience preparing consolidation or in Big 4 external audit are desired
• Degree in Accountancy or recognizable accounting qualification (ACCA, CPA and etc.)
• Familiar with US GAAP or part of the accounting firm’s technical department
• Strong accounting and reporting knowledge
• Dynamic and bright personality with a positive attitude. A team player with good organization skills and an eye for accuracy and detail
• Willing to work in a dynamic and fast-paced environment
• System-savvy, proficient in Microsoft Excel

A*STAR is spearheading a series of Strategic Research & Translational Thrust (SRTT) that harnesses its multidisciplinary expertise to undertake a focused research mission. Operating as a cross-A*STAR initiative, SRTTs are geared at delivering impact and outcomes in specific thematic areas. Led by the A*STAR Research Office (RO), SRTTs will be actively managed where the SRTT Programme Directors and research team members will be provided dedicated central support.

Under the newly established Central Initiative Administration (CIA), A*STAR is recruiting a Manager/ Senior Manager/ Assistant Director for SRTT Digital Communication & Content and Logistic Support Personnel.

We seek an enthusiastic and creative individual to join our team and contribute to A*STAR"s digital strategy. You will be required to perform multi-faceted duties, which may include the following areas: social media platforms management, content production and copywriting, website management support, social media and website data analysis.

Roles and Responsibilities:

Reporting to the SRTT Director Corporate Services (DCS) overseeing the Central Initiatives Administration (CIA), the role includes but not limited to:

1. Digital Communication and Content Support:

• Manage social media accounts, including executing the platform’s strategy, overseeing the publicity pipeline, scheduling and posting content, and engaging with target audiences.
• Content conceptualisation and production, inclusive but not limited to articles, graphics, or videos. Align content with A*STAR messaging for our target audiences.
• Support the execution of the website strategy, design, development and maintenance.
• Work closely with SRTT Program Director / Scientific Program Manager to source impactful stories for our social media platforms and website.
• Monitor and analyse our social media and website performance to ensure they align with the digital strategy.
• Provide support for other digital communications projects and initiatives.

2. Event Organization and Logistic Support:

• Support the planning and organization of events, meetings, and conferences as required by the SRTTs.
• Provide logistic support for events, including registration and ushering.
• Coordinate the setup of event venues, manage attendee lists, and any other required tasks to ensure a smooth flow of activities.
• Handle correspondence, prepare documents, and manage office communications based on event needs.
• Handle Procurement / Finance related matters, e.g., Raise budget memo for approval, raise purchase requests, goods receiving etc.
• Schedule meetings (based on event needs), appointments, and conference calls. Resolve scheduling conflicts and ensure timely reminders.
• Book flights, accommodations, transportation, and other travel-related services for work trips for visiting scientists, Advisory board members, senior management and staff.

Job Requirements:

• Degree, any discipline with at least 8 years of professional experience in a similar capacity, including website and social media management and proficiency in content production and administrative or office management role.
• Apt knowledge and understanding of social media platforms and trends, as well as website programming language, operating systems and standards.
• Able to leverage on digital dashboards for monitoring and tracking (Power BI, tableau etc.) will be a plus.
• Good communication (written and verbal) and interpersonal skills for good relationship management.
• Good analytical and problem-solving skills, resourcefulness, attention to detail, and good team player.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and able to present information in a logical manner.
• Experience in design and video software (e.g., Adobe Photoshop, Adobe Illustrator), Google Analytics 4, social media analytics and UI/UX design would be advantageous.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

About NUS IT

NUS Information Technology is the cornerstone to providing reliable, high-performance and secure IT solutions and effective IT governance for the campus. Here at NUS IT, we aim to transform NUS into a borderless computing community providing knowledge at its fingertips by enhancing the use of effective applications and services for teaching and learning.

We drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a "can-do" attitude. We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new grounds with innovative ideas, you will find yourself at home in NUS IT.

As part of our team, you can look forward an empowered work environment that allows you to take charge of your own career path. We provide competitive remuneration as well as flexible work arrangements to enable your growth and development. We pride ourselves on our diverse workforce and are committed to transforming NUS into a leading global University shaping the future.

https://nusit.nus.edu.sg/

Job Description

The Data Product Team in NUS IT serves as the focal point between the business and technical teams. The team oversees, drives, and manages the development of data products such as data lakehouse, operational data store, MDM hub, and their underlying technologies, with plans for additional future data products.

As a Data Product Manager, you will be responsible for building partnerships and working closely with stakeholders to define the data product strategy and roadmap, ensuring the right prioritization and delivery of product features that meet business needs. You will also be responsible for managing the development of data products throughout their lifecycle, including contract management with third-party vendors.

Duties and Responsibilities

• Drive strong partnership with stakeholders to shape the data product strategy, roadmaps, requirements, and solutions.
• Drive the data product lifecycle from ideation to discontinuation, ensuring high standards of quality and performance through rigorous testing and validation.
• Responsible for project management, including requirement analysis, participation in solution design, planning, testing, and implementation.
• Collaborate with data technical teams to ensure the successful delivery of high-quality data platforms and technologies that meet business needs.
• Collaborate with the data governance team to develop and implement strategies that enhance data quality, protection, transparency, and accessibility.
• Manage procurement, including framework agreements. This involves preparing and publishing tender specifications, evaluating, and recommending potential solutions and vendors, and overseeing contract management.
• Manage vendors to ensure the successful delivery of products and/or services in accordance with the contract.

Qualifications

• Degree in Information Technology, Business Analytics or equivalent.
• Certified in PMP, CITPM or equivalent.
• At least 12 years within IT industry, inclusive of 5 years’ experience in product management using agile framework.
• Proven experience in managing data product lifecycle, preferably data lakes or data warehouses in Azure cloud.
• Proven experience in partnering with senior stakeholders and data scientist teams to build data products.
• Strong knowledge in data and analytics technologies, methodologies, and best practices.
• Strong technical background to coordinate with technical teams to solve complex requirements and issues.
• Strong business process and analytical skills with the ability to assimilate information thoroughly and quickly and communicate complex requirements and issues clearly and concisely.
• Excellent oral, written, and interpersonal communication skills with the ability to interact and communicate effectively with internal and external stakeholders from all levels.
• Must be a self-starter, proactive, creative, fast learner and able to work independently with minimum supervision.
• Must be a good team player, meticulous, highly organized and positive attitude.

The Agency for Science, Technology and Research (A*STAR) is Singapore"s lead public sector agency that fosters world-class scientific research and talent to drive economic growth to transform Singapore into a vibrant knowledge-based and innovation driven economy. For more information about A*STAR, please visit: www.a-star.edu.sg

A*STAR is spearheading a series of Strategic Research & Translational Thrusts (SRTT) that harnesses its multidisciplinary expertise to undertake a focused research mission. Operating as a cross-A*STAR initiative, SRTTs are geared at delivering impact and outcomes in specific thematic areas. Led by the A*STAR Research Office (RO), SRTTs will be actively managed where the SRTT Programme Directors and research team members will be provided dedicated central support. Under the newly established Central Initiative Administration (CIA), A*STAR is recruiting a Manger/Senior Manager/Assistant Director for SRTT Programme Research Administration and Operations.

Responsibilities & Duties:

• Support the overall administration, office management and operations of SRTTs, including research admin support (e.g., support Project Investigators (PI) in grant administration and reporting, ethics review, research software support, scientific advisory panel meeting logistics, etc.)
• Provide corporate and business service support to SRTTs, working with Corporate Group (CG) and Space, Infrastructure and Admin (SpIA) Partners and Research Institute (RI) admin teams.
• Craft, review, and implement business process workflows to achieve efficiency and optimization.
• Work with the Central Initiative Directorate (CID) team to manage and track the operating budget for supporting the SRTTs; this includes costs of SRTT staff training, development and engagement, engaging experts / advisors, CG support, and other costs that may not be directly attributed to specific SRTTs.
• Work closely with RO and other relevant stakeholders to formulate, communicate, and implement administrative policies and procedures, adhering to relevant A*STAR policies and guidelines.
• Onboard new staff and students, including visiting scientists/professors.
• Plan and prioritize to cater to the different needs of SRTTs.

Requirements:

• Preferably possess a BSc or BA in a scientific discipline.
• Minimum 5 years of experience in research administration and operations preferred.
• Strong analytical and system thinking abilities, and good project management skills.
• Good communication and presentation skills (both written and oral)
• Ability to build relationship and work across different functions and departments
• Proficiency in data analytics is a bonus

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Job Description

Responsibilities:

• Conduct quantitative and qualitative analysis on investment opportunities, focusing on the market in South Korea, and prepare investment reports for decision-making purposes.
• Review business performance and recommend changes to existing investment portfolios.
• Identify potential strategic investments, particularly within the South Korean market.
• Lead the investment strategy and associated activities with a special emphasis on South Korean investments.
• Engage in trading activities, including executing trades and managing trading strategies related to the South Korean market.
• Monitor and analyze market trends and trading opportunities in South Korea to optimize investment decisions.

Requirements:

• MAS Representative.
• At least 5 years of experience in a licensed fund management company in Singapore.
• Bachelor’s degree or above in Finance, Economics, Accounting, Law, or related fields.
• Proficient in English and Mandarin (to assist Mandarin-speaking associates with analysis and reports on investment performance).
• Strong proficiency in speaking, listening, reading, and writing.
• Strong communication skills.
• Demonstrated business development skills.
• Experience in trading activities and managing trading strategies.
• Applicants should be Singapore citizens or PR only.
• Full-Time position.

Job Description

Responsibilities:

· Conduct quantitative and qualitative analysis on investment opportunities, focusing on the market in South Korea, and prepare investment reports for decision-making purposes.

· Review business performance and recommend changes to existing investment portfolios.

· Identify potential strategic investments, particularly within the South Korean market.

· Lead the investment strategy and associated activities with a special emphasis on South Korean investments.

· Engage in trading activities, including executing trades and managing trading strategies related to the South Korean market.

· Monitor and analyze market trends and trading opportunities in South Korea to optimize investment decisions.

Requirements:

· MAS Representative.

· At least 5 years of experience in a licensed fund management company in Singapore.

· Bachelor’s degree or above in Finance, Economics, Accounting, Law, or related fields.

· Proficient in English and Mandarin (to assist Mandarin-speaking associates with analysis and reports on investment performance).

· Strong proficiency in speaking, listening, reading, and writing.

· Strong communication skills.

· Demonstrated business development skills.

· Experience in trading activities and managing trading strategies.

· Applicants should be Singapore citizens or PR only.

· Full-Time position.

As the Senior Manager/Assistant Director, IOC, you will lead the planning, implementation and continuous improvement of the Integrated Operations Centre (IOC) for Health and Social Care Division and scale up the various functions for the entire organisation in SLEC.

Responsibilities:

1. Support the Mission and Vision of SLEC

a. Be committed to SLEC’s mission and vision and support SLEC’s growth goals and strives to fulfil our strategic mandate.

2. Superior Situation Awareness and Resource Management

a. Enable the IOC to possess superior situational awareness of all capacities and utilization/efficiency rates of all facility and manpower resources across all service lines and services for SLEC on a daily basis.

b. Create business intelligence/analytics with the preparation of Dashboards and Key Performance Indicators (KPIs), which includes Wait Times for Admission, utilisation rates of facilities, efficiencies of staff and etc.

c. Drive performance management with the measurement of performance gaps and recommend improvement opportunities.

d. Collaborate with various HODs of Services/Divisions to improve efficiencies and utilisation rates of all manpower resources and facilities.

e. Liaise with HODs of Services and Centres in possible cross-deployment of manpower resources when minimum headcount/manning situations are breached.

3. Contact Centre Operations

a. Coach and manage Contact Centre Agents to ensure they deliver class-leading service quality which results in high client satisfaction scores and Net Promoter Scores (NPS).

4. Incident Reporting and Management

a. Classify, report and manage incidents using Incident Reporting matrix and protocols.

b. Alert all relevant stakeholders and senior management promptly on major incidents.

c. Facilitate After Action Reviews (AARs) after each incident with relevant stakeholders and share learnings with senior management and colleagues.

5. Care Integration

a. Harnessing technologies, collaborate with HODs to generate a 360 view of each client.

b. Collaborate with relevant HODs and facilitate the formulation of integrated and standardised care plans across various Services and facilities.

c. Facilitate the planning, development and standardisation of care plans which are outcome and evidenced based.

6. Operations Excellence

a. Assist in the formulation in the Operations Excellence Framework.

b. Map and standardise key processes across Services and facilities (including, Admission, Assessment, Financial Counselling, Care Delivery, Billing, and etc).

c. Identify improvement opportunities and work with HODs and Kaizen/Lean Champions to reduce waste, add value and improve efficiencies.

d. Collaborate with HODs to ensure compliance with Standard Work and embark on PDCA/PDSA cycles as part of the continuous improvement effort.

7. Service Excellence

a. Assist in the formulation of the Service Excellence Framework.

b. Champion the Voice of our Customers (VOC), with a holistic plan to engage, understand and improve the Satisfaction and Net Promoter Scores (NPS) of all Centres and Services.

c. Assist in the implementation of building blocks of the Service Excellence Framework. These include including the following:

i. Service Charter/Vision

ii. Service Transaction Maps (STMs)

iii. Service Measures and Metrics

iv. Service Benchmarking

v. Training and Development

vi. Rewards and Recognition, including Role Modelling

vii. Service Culture

Requirements:

1. Education and Credentials

a. Minimum bachelor’s degree in healthcare administration, business administration or relevant field.

b. Minimum 5 years experience in resource management and supervision in frontline operations.

c. Experience in healthcare/social services sector will be advantageous.

2. Job Requirements

a. Deep knowledge of healthcare service and business models, organization and operations, exposure to community health and innovation.

b. Demonstrates strategic thinking abilities.

c. Excellent problem-solving skills with strong conceptual, highly structured, and analytical capabilities to deal with ambiguities.

d. Committed, self-motivated and action-oriented personality with strong ownership to drive business performance and the success of strategy development and implementation.

e. Ability to work independently across different business units and staff levels.

f. Experience working with internal and external stakeholders.

3. Technical Skills

a. Kaizen/Lean trained with practical experience in mapping and standardizing processes.

b. Prepare Work Instructions/SOPs and Workflows for enterprise-wide implementation.

c. Experienced in managing external clients’ feedback, incident management and generating Dashboards/Reports for Leadership Team’s review.

d. Experienced in the planning and implementation of new systems/technologies enterprise-wide.

e. Strong team player with good collaboration skills with multiple internal and external stakeholders.

f. Self-driven and pro-active with high capacity in managing multiple projects/assignments simultaneously.

Proficient in the use of Microsoft Office applications.

Established in 1973 with headquarters in Seoul, South Korea, Cheil Worldwide is one of the world’s leading integrated marketing communications networks, with more than 6,800 employees globally in more than 54 offices in 46 countries.

we are looking for candidates for the following position:

Senior Account Manager / Account Director

1) Senior Account Manager

The Senior Account Manager is experienced in integrated communications, digital and social. He/She will be responsible for managing clients, coordinating internal resources and leading agency to meet clients’ marketing and advertising needs. He/She is responsibility for agency outputs, provides perspective and leadership in the developing the highest quality deliverables.

Responsibilities:

Integrated Campaign Management

• Develops clearly focused creative strategies and creative briefs
• Delivers value adding performance throughout the project
• Collaborative teamwork between Creative, Media and Planning
• Prepares and participates in client presentations
• Provides input for creative strategies/briefs
• Organizes day-to-day smooth operation of project
• Ensures and facilitates effective communication flow throughout project
• Manages production quality, timeline and budget expenses

Client Partnerships and Collaborations

• Liaises and maintains regular contact between client
• Understands clients’ products, services and advertising requirements
• Discuss campaign details with clients and Agency members
• Demonstrates ability to interact with clients
• Organizes and participates in client presentations
• Organically grow the business

Requirements:

• Minimum 4 to 6 years of integrated / digital experience in the advertising industry
• Self-motivated, persistent, hardworking, committed, creative, organizer, team player
• Hold a Polytechnic Diploma/ Bachelor’s degree (or higher)
• Knowledge in digital marketing, advertising and marketing communication
• Knowledge in web analytics, data driven marketing and content marketing will be a plus
• Excellent listening comprehension and strong presentation skills a must
• Effective communication (verbal and written); Good command of the English language.

2) Account Director

The Account Director is experienced in developing and executing integrated campaigns and digital advertising. He/ She will be responsible for managing up to senior level client relationships, build and grow the account portfolio on Samsung and Non Samsung clients. He/ She needs to have sound understanding of clients’ marketing and advertising needs. The incumbent will need to provide perspective and leadership in the development of the highest quality advertising product.

Responsibilities:

• Grow the account through strategic initiatives and organic revenue growth
• Always pushing for innovation and new way of doing things that helps build brand and drive sales
• Always pushing to achieve optimized results on campaigns launched.
• Be an inspiration to the creatives by distilling great insights to achieve better creative output
• Lead in new business pitches from brief to ideation

Requirements:

• Minimum 10 years of integrated / digital experience in the advertising industry
• Possess leadership qualities and is able to lead a team
• Must be able to work with various disciplines and different types of business portfolio and clientele
• Self-motivated, and a team player
• Vocal and confident disposition
• Hold a Bachelor’s degree at minimum
• Strong presentation skills a must

JOB DESCRIPTION

The Science and Engineering Research (SER) Directorate is looking to hire a resourceful and motivated individual, who is passionate about supporting the delivery of impactful outcomes through Science and Technology, under the Research, Innovation and Enterprise (RIE) 2025 plan. The SER Directorate is the nexus of policy, corporate reporting and economic analysis to ensure that SERC delivers on its strategic thrusts of value-creation and socioeconomic impact to Singapore. You will work closely with key stakeholders internally and externally to achieve the outcomes of various programmes, and develop a deep understanding of R&D policies and their wider impact on the research ecosystem in Singapore. You will acquire skills in interpreting data to develop policies, as well as develop deeper organisational awareness. The ability to be agile and thrive in a changing work environment is a must!

As an officer in RPP/A&O, your key areas of work would include the following:

Resource and Performance Monitoring

1. Support Science and Engineering Research Council (SERC) senior management in the governance and allocation of resources;

2. Synthesise data and develop recommendations to support executive decision making;

3. Support the review and improvement of SERC strategy, operations and processes, including the improvement of SERC investments and activities;

4. Develop specific measures of success with relevant experts;

5. Conduct financial modelling and monitor budgets for SERC entities;

6. Analyse and track performance of SERC entities in response to overall strategies.

Corporate Planning

7. Support SERC senior management in key meeting platforms and monitor strategic and management issues across SERC;

8. Organise events for SERC management for business reviews, and charting of strategic directions for SERC entities.

Job Requirements

9. Relevant working experience in the public sector, strategic and/or corporate planning would be an advantage

10. Bachelor's degree or equivalent qualification, preferably in Science, Technology, Engineering, Mathematics (STEM), or Business.

11. Ability to translate concepts into implementation plans

12. Excellent communication (verbal and written) and interpersonal skills

13. Proficient in Microsoft Office (Powerpoint, Word, Excel and Power BI or equivalent)

14. Strong strategic and analytical thinking skills

15. Resourceful and motivated

16. Pro-active, quality conscious, attentive to detail and result-oriented

17. High learning agility and adaptability

18. Able to work independently and in a team to deliver results under tight timelines

The Science and Engineering Research (SER) Directorate is looking to hire a resourceful and motivated individual, who is passionate about supporting the delivery of impactful outcomes through Science and Technology, under the Research, Innovation and Enterprise (RIE) 2025 plan. The Strategic Planning unit is the nexus of policy, corporate reporting and economic analysis to ensure that SERC delivers on its strategic thrusts of value-creation and socioeconomic impact to Singapore. You will work closely with key stakeholders internally and externally to achieve the outcomes of various programmes, and develop a deep understanding of R&D policies and their wider impact on the research ecosystem in Singapore. You will acquire skills in interpreting data to develop policies, as well as develop deeper organisational awareness. The ability to be agile and thrive in a changing work environment is a must!

As a Senior Manager/Manager of Strategic Planning, your key areas of work would include the following:

Resource and Performance Monitoring

1. Support Science and Engineering Research Council (SERC)'s senior management in the governance and allocation of resources;

2. Synthesise data and develop recommendations to support executive decision making;

3. Support the constant review and improvement of SERC's strategy, operations and processes, including the improvement of SERC's investments and activities;

4. Develop specific measures of success with relevant experts;

5. Conduct financial modelling and monitor budgets for SERC entities;

6. Analyse and track performance of SERC entities in response to overall strategies.

Corporate Planning

7. Support SERC's senior management in key meeting platforms and monitor strategic and management issues across SERC;

8. Organise events for SERC's management for business reviews, and charting of strategic directions for SERC entities.

Job Requirements

9. Relevant working experience in the public sector, strategic and/or corporate planning would be an advantage

10. Ability to translate concepts into implementation plans

11. Excellent communication (verbal and written) and interpersonal skills

12. Proficient in Microsoft Office (Powerpoint, Words, Excel and Power BI or equivalent)

13. Strong strategic and analytical thinking skills

14. Resourceful and motivated

15. Pro-active, quality conscious, attentive to details and result-oriented

16. High learning agility and adaptability

17. Able to work independently and in a team to deliver results under tight timelines

Supermom, a fast-growing AI data powerhouse, has a mission to enable parents and families to live better and smarter in Southeast Asia. Boasting one of the largest family communities in Singapore and expanding fast in Indonesia and Malaysia, as well as other SEA countries, we are now looking for a Campaigns Director/Senior Manager (Lead Generation), to be part of this exciting growth story.

Responsibilities

• Strategise and create multi-channel marketing plans to deliver on lead generation campaigns for various client accounts. Channels include farming and email/Whatsapp marketing to existing bases, paid advertising, community marketing, events and partnerships, telesales, offline promoters, etc.
• Brief, project manage, and oversee the quality of work from a team of performance specialists, CRM specialists, data processing specialists, copywriters and designers, to deliver on campaigns. If needed, source for suppliers/freelancers and onboard them.
• Forecast budget/CPL and timelines for campaigns.
• Constantly monitor performance across multiple campaigns, and be agile in moving resources across campaigns or changing creatives/channels as needed, understanding drop-out points throughout the journey and troubleshoot accordingly, ultimately ensuring all deliverables are submitted on time and spend is within budget.
• Drive more sophistication in source attribution and performance measurement.
• Understand our target audiences’ behaviours, as well as analyse and segment our existing base, to improve new user acquisition and cross-sell.
• Continually find ways to optimise campaigns and maximise margins.
• Build long-term strategies for user acquisition while managing short-term fulfilment.
• Interact directly with clients for day-to-day operations, building positive relationships with them to facilitate renewal or other business opportunities.
• Responsible for timely billing of clients.
• Be the subject matter expert for omnichannel lead generation campaigns, advising on best practice, feasibility, pricing/CPL, as well as timeline and budget needed for new campaigns/clients.
  

Requirements

• Minimum 8 years’ experience in user acquisition marketing, either with B2C brands or with agencies
• Minimum 2 years’ experience in people management
• Proven experience in managing successful B2C demand generation programmes
• Hands-on experience in CRM/lifecycle marketing and/or performance marketing is a big plus
• Working knowledge of Hubspot and GA4
• Excellent time management and project management; able to multitask and handle multiple campaigns at the same time
• Agile when solving a range of implementation or operational issues
• Good interpersonal skills to deal with different types of clients, internal colleagues and stakeholders
• Meticulous and detail-oriented
• Proficient in written and spoken English
  

Benefits

• What we offerRobust compensation package: Base-plus-commissions
• Bonus plans based on individual, team and/or campaign performances
• Comprehensive ongoing training and professional development career path programs
• Team-based workplace dynamic with vibrant talent collaborating toward common objectives and goals
  

JJIM aims to cultivate industry-leading capabilities that enhances competitiveness, address HCP needs, and ultimately deliver improved outcomes for patients.

Under this umbrella, the CX& CD CoE positions JJIM to be the preferred partner for HCPs. The vision of this CoE is to deliver industry-leading, data-driven engagement with HCPs that is personalised, orchestrated and seamless across our channels. The APAC Customer Experience Director – Omnichannel leads the areas of Customer Understanding & Omnichannel in partnership with key in-market stakeholders, and in alignment with the broader Asia Pacific Commercial Excellence strategy.

Tasked with the role of improving our commercial capabilities, this position will have a significant opportunity to directly drive enterprise growth and efficiency.

*Please note that the role will require 20% travel due to the regional portfolio.*

Key Responsibilities

The APAC Customer Experience Director – Omnichannel in CX&CD CoE, plays a pivotal role in shaping customer experiences through deep customer understanding, harnessing the power of AI via the CAE (Customer Analytics Engine), and an effective omnichannel strategy, with a focus on campaign execution. This is achieved in close partnership with the Content Transformation Team, responsible for content development and operations and the Capability Development Team, strengthening our Marketing & Sales capabilities across our organisation.

1. Building Customer Understanding capabilities - Embed modern and efficient approaches to drive deep customer understanding. This position is the commercial product owner of the CAE which is JJIMs machine learning driven AI engine, delivering HCP engagement recommendations for our customer facing teams. The CAE needs to be embedded within the business, measured via recommendation adherence and satisfaction of the end-users. In addition, the CAE needs to evolve through product enhancement to maintain JJIMs competitive advantage.

2. Shaping Omnichannel - responsible for the development and implementation of JJIM’s regional omnichannel process to ensure a clear and consistent framework across the organisation. This includes understanding of holistic customer experience needs, aligning campaign objectives, defining outcomes and tailoring content by various personas and mapping content to touchpoints whilst adhering to regulatory compliance.

3. Cross functional squad delivery teams: Building cross-functional teams to deliver on customer understanding & omnichannel goals, spanning from identifying talent from operating companies to different divisions like capability, CX, data, procurement, legal, marketing etc. Ensure collaborative planning sessions, co-ordination with clear feedback loops and clear measurement to ensure initiatives will be embedded.

4. Plan adoption roadmap: Set clear adoption roadmap and support for brand and marketing teams in the organization. Lead and deploy adoption support for operating companies.

5. Leadership Engagement: Communicate a clear and compelling narrative to gain leadership buy-in, align organizational needs and strategic priorities, quantify impact, build relationships and address concerns productively.

6. Influence stakeholders beyond APAC: Learn and co-ordinate with global and cross-regional initiatives in the areas of customer understanding & omnichannel. Influence relevant teams within JJIM for faster acceleration with a focus on APAC.

7. Career progression of team members: The director not only needs to cater to business needs but also ensure that team members (direct & indirect) are properly coached in the areas of customer understanding & omnichannel, develop leadership roles on specific projects, enable mentorship programs and drive inclusion.

Qualifications

At Johnson & Johnson, we value diverse experience, and we look for potential in candidates to move beyond the position they’re hired for. Below is a list of the top 4-5 skills and competencies that are important for this position, which candidates can either bring to this role, or where candidates may be able to learn and grow whilst in the role (this will be dependent on position).

Skills & Competencies

· Commercial Outcome Delivery & Industry Application: Ability and proven track record in driving business results and increasing competitiveness in a Pharm business, preferably at a regional and market level. Deep understanding of Omnichannel capabilities and how to embed these across all levels of the organisation.

· Influencing & Stakeholder Management: Ability to influence, drive decisions and outcomes across multiple levels of the organisation. Ability to lead and build high performing cross-functional teams.

· Strategic thinking and ability to translate strategy into actionable plans: Ability to distill insights into clear strategies aligned to our Vision, translate these into actionable plans that drive business outcomes.

· Communication Skills: Excellent verbal, written, visual and facilitation communication skills.

Experience or qualifications that are critical to this position.

· Experience leading and implementing complex enterprise projects.

· Experience leading a team and engaging senior stakeholders.

· Experience in Pharmaceutical marketing environment is required including a proven track record to contribute to the development of brand teams.

· Demonstrated skill building for Omnichannel and digital marketing in the pharmaceutical market context is highly regarded.

· Experience working in an Agile environment (desirable)

· A demonstrated ability to partner and work with multiple agencies/vendors, manage budgets and projects, cross-functionally, cross-geography, and with cross-company teams.

· Bachelor’s degree in marketing, communications and/or science. An advanced degree is strongly preferred.

ParallelChain Lab is seeking an experienced community growth strategist who understands the pulse of web3 and DeFi landscapes.

Your mission is to not only grow the ParallelChain community but to empower it, turning the blockchain into the go-to open-source platform for innovative projects and collaborations.

This role demands a unique blend of strategic thinking, technical understanding, and community engagement skills.

This is a full-time, on-site position based in Singapore.

Main Duties

• Develop and execute integrated strategies to materially scale the communities and ensure they resonate with the target web2 and web3 audiences.
• Assist in refining and evolving the project roadmap, ensuring it is sustainably and strategically aligned with market demands and opportunities.
• Identify and cultivate partnerships that enhance ParallelChain’s value proposition.
• Maintain good relationships with developers, end-users, partners, investors, and other stakeholders.
• Forge deep connections with our communities by keeping them informed and excited about our developments, events, and milestones.
• Be actively involved in discussions and feedback loops across various platforms, including Discord, X, and Telegram. Your engagement will extend beyond office hours.
• Plan, organise and participate in initiatives and campaigns including hackathon, grants, webinars, workshops, and conferences.
• Collaborate with product and engineering teams to ensure cohesive messaging and leverage community feedback for product enhancements.
• Monitor, analyse, and report on community engagement metrics to inform strategy and initiatives.

Essential Skills and Qualifications:

• Bachelor's degree in Social Science fields.
• At least 2 years of professional experience in web3 or DeFi sectors, with a proven track record of meaningful contributions to community growth.
• Deep understanding of the DeFi landscape, including the culture, technologies, and key players.
• Experience in liaising with and managing external agencies.
• Ability to conceptualise strategic initiatives and translate them into actionable plans with measurable outcomes.
• Ability to work independently and manage multiple projects simultaneously.
• Excellent written and spoken English.
• Exceptional communication and interpersonal skills.

Benefits & Work Environment

• Health insurance including dental coverage.
• Special leave provisions such as marriage leave, and compassionate leave.
• Staff stock options & performance-based token allocation.
• A fun and diverse team!

Responsibilities:

1. Lead and mentor the sales team to enhance overall performance.
2. Develop and execute sales strategies to exceed sales targets.
3. Cultivate and nurture relationships with new and existing customers.
4. Analyze market trends and adapt sales plans accordingly.
5. Ensure seamless alignment between sales, marketing, and product teams.

Requirements:

1. Minimum of 10 years of sales management experience in the beverage or FMCG industry.
2. Experience in international sales and understanding of diverse market dynamics is highly valued.
3. Positive and professional demeanor with a strong entrepreneurial mindset, dedicated to achieving excellence in a competitive environment.
4. Exceptional negotiation and customer relationship management skills.
5. Proficient in market analysis and strategic decision-making.
6. Demonstrated ability in team management and motivation.

I regret to share that only shortlisted candidates will be notified.

www.dadaconsultants.com

EA Registration Number: R21100604

Data provided is for recruitment purposes only

Business Registration Number: 201735941W.