Total 1,611 customer service manager job vacancies in D03 Queenstown, Tiong Bahru

Administrative Manager Responsibilities:

• Supervising the day-to-day operations of the administrative department and staff members.
• Hiring, training, and evaluating employees and taking corrective action when necessary.
• Developing, reviewing, and improving administrative systems, policies, and procedures.
• Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained.
• Working with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses.
• Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.
• Collecting, organizing, and storing information using computers and filing systems.
• Overseeing special projects and tracking progress towards company goals.
• Building and expanding on skills by engaging in educational opportunities.

Manager Responsibilities:

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.

About our client: Our client is a leading global engineering and project management consultancy embarking on large-scale infrastructure and environmental projects.

*Please note that this role will be hired on a long-term contract to support our client's project.

About the role:

· Represents the JV at meetings with Client, Contractors relating to contracts and claims.

· Advises the Project Director (PD), Deputy Project Director (DPD), Construction Manager and Client Officers on contractual aspects of the Conveyance contracts.

· Provides oversight and guidance to the Lead Quantity Surveyor (LQS) on the overall contractors’ progress claims and variation orders, interim valuation and payment, Client’s Programme

budget and cost control, and the settlement of final accounts.

· Provides guidance and advice to the QS and RSS teams towards the quality and consistent

management and administration of their respective contracts.

· Conducts overall reviews of the quantity take-off measurements performed by JV’s Lead Quantity Surveyor (LQS) and Quantity Surveyors (QS).

· Prepares monthly progress reports on the status of contracts, progress claims, variation orders,

Client’s budget and insurance claims.

· Assists in the revision of Contract position papers.

· Reviews the Conveyance contractors’ submissions about variation works and claims including Extension of Time, Loss & Expense, etc.

· Supports the PD/ DPD in meetings with contractors, detailed design consultants and Client’s Project Team relating to contract matters.

· Attends the monthly Progress Meetings with Contractors and the Board.

· Represents the JV in Client’s meetings with the other Client departments, government agencies and stakeholders, as required.

· Maintains awareness of the statutory building regulations and the different building contracts in

current use, e.g. PSSCOC, SIA, FIDIC, etc.

· Establishes client’s requirements and undertake feasibility/ budget studies, cost analyses, as

required.

· Leads in the preparation of tender documents for client’s calling of tenders and pre-tender

estimates, including specifications and Bills of Quantities.

· Leads in tender exercises for contracts including clarifications, evaluations, interviews and

the award of contracts.

· Analyses tender outcomes and leads in the preparation of evaluation reports for client.

· Any other duties as and when assigned by the PD/ DPD/ JV PMT.

About you:

· Degree in Quantity Surveying or relevant field.

· Minimum 10 years of working experience holding similar appointment.

· Shall have the relevant working experience in civil engineering works, focused on water and wastewater infrastructure preferred, to prepare the tender documentation for the project.

· Shall be proficient and have the necessary skills and expertise in drafting of specifications and Bill of Quantities for the construction works.

· Extensive knowledge and experience in standard form contracts used Singapore Public Sector e.g. PSSCOC (Public Sector Standard Condition of Contract) etc.

· Good communication skill and writing ability.

· Meticulous in work with analytical skill in problem-solving.

· Highly motivated and independent.

· A good team player with ability to meet tight deadlines.

*Please note that only shortlisted candidates will be contacted.

EA Name: Kingsforce Management Services Pte. Ltd.

EA License: 94C3545

EAP Name: Paola Jane Ofrasio Fajardo

EAP Reg No: R1325507

We are currently seeking a results-driven and experienced Assistant Manager/ Manager to lead our Finance team. This role offers a unique opportunity for an individual with strong financial planning and analysis skills to contribute to the strategic growth of our organisation.

Job Description:

You will play a key role in shaping the financial strategy of the company over a broad spectrum of Finance related functions including Payroll, Costing and Management Accounting as well as Corporate Governance matters. You will collaborate with cross-functional teams, providing insightful analysis and recommendations to support decision-making at all levels of the organisation. You will also need to ensure that good internal controls are in compliance with corporate policies, accounting standards and relevant statutory requirements, and be involved in system implementation projects relating to process.

Key Responsibilities:

Financial Planning and Analysis:

• Lead the annual budgeting and forecasting process.
• Develop financial models and analyses to support strategic initiatives.
• Provide variance analysis and insights to senior management.
• Prepare and present financial reports for executive leadership.

Strategic Decision Support:

• Collaborate and support to the key departments, including analysis of financial performance and new business/ cost saving opportunities.
• Evaluate and present financial implications of business proposals.

Team Leadership:

• Foster a culture of continuous improvement and professional development.
• Motivate the team and ensure that the team provides optimal support to various stakeholders and cross functional teams improvement.

Job requirements:

• Degree in Accountancy or equivalent professional certification from reputable Universities, recognised by ISCA
• Minimum 8 years of relevant experience, including 4 years of supervisory experience.
• Prior experience in Big 4 audit firm and/or healthcare industry will be an advantage
• Strong team player and able to work in a dynamic and fast pace environment
• Possess effective communication and presentation skills
• Proficient in SAP and Microsoft Office applications (Word, Excel, Powerpoint)

Interested applicants may apply at https://careers.singhealth.com.sg/job-invite/3045/

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

The incumbent will play a crucial role in identifying, assessing, and mitigating risks within our healthcare institution. This position is responsible for implementing risk management strategies to ensure patient safety, regulatory compliance, and as well as to promote risk awareness and proactive risk management culture within the hospital.

This unique role combines risk management expertise with a strong focus on environmental sustainability, ensuring that the organization effectively manages sustainability risks while promoting a culture of environmental responsibility and stewardship.

Enterprise RIsk Management

1. Develop good understanding of the institution’s operating functions and process workflows via continuous risk assessments through risk register and KRIs that align with NUHS Group Enterprise Risk Management Framework.
2. Act as the risk advisor to various operating departments and promote risk awareness and accountability amongst management and staff.
3. Work with internal stakeholders to plan and implement Control Self-Assessment (CSA) exercises to assess the effectiveness of risk management and control processes.
4. Oversee non-clinical incident reporting and risk management system to escalate and track incidents, feedback, and near-misses.
5. Provide training and educational programs on risk management practices to promote a culture of safety, quality, and risk awareness among staffs at all levels.
6. Provide secretariat support for Risk Management Committee meetings.
7. Assist in ad-hoc projects, investigations, and administrative duties, where required.

Environmental Sustainability

1. Develop and implement an environmental sustainability strategy aligned with NUHS Net Zero Targets roadmap.
2. Lead the identification and support ground up initiatives including performing feasibility and scalability studies of the initiatives.
3. Identify and assess sustainability risks and opportunities within operating departments as part of enterprise risk management.
4. Promote culture of sustainability through staff engagement program by organising talks, workshops, and awareness events to empower staffs to contribute to sustainability initiatives.
5. Stay current on environmental sustainability best practices/ green technology and monitor progress and report on the outcomes of sustainability initiatives.
6. Provide secretariat support to Go Green Group meetings.

Requirements*

• At least 8 of relevant working experience in risk management, internal control, and compliance preferably in hospital and healthcare industry.
• Prior experience in sustainability, or ESG (Environmental, Social, and Governance) roles will be an advantage.
• Passion for environmental sustainability and a commitment to driving positive change.
• Good project management skill and comfortable working with figures and details.
• Experience in data analytics would be considered favorably.
• Energetic and ability to analyse complex issues for identification of root cause and recommendation of practical remediation measures.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Responsibilities：

• Participate in product design and testing of remote collaboration tools related products.
• Work closely with the software development team. Work with UI/UX designer to produce wireframes, layouts or carry out user research.
• Lead and collaborate with other teams on various projects to reach organizational objectives.
• Manage all aspects of in-life products, including customer feedback, requirements, and issues

Requirements：

• A minimum of 3 years experience in product management or a related field.
• Experience with successful projects, proven track record of managing all aspects of a successful product throughout its lifecycle.
• Experience building and growing strong consumer social products.
• Exceptional analytical and conceptual thinking skills, curiosity, rapid learning ability, and active learning awareness are the keys to your ability to be competent for the position.
• Strong communication skills with the ability to translate complex issues into simple reportable findings with practical recommendations.

About Us

A leading global chain of one-stop convenience stores, 7-Eleven offers innovative, convenient products and services to customers all day, every day in Hong Kong, Macau, Singapore, and Guangdong Province in mainland China. From ready-to-eat snacks and meals and imported snacks, to utility bill payments, top-up services, local and outbound sim cards, parcel pick-up and return, e-Payments and e-Wallet services. 7-Eleven’s product and services range ensures that customer service is always at the heart of every one of its branches.

The Role

• Manage and oversee the end-to-end operations of the assigned store.
• Responsible for leading team members to achieve sales objectives, service excellence, and operational compliance.
• Promote teamwork and coach team members in daily work performance and career development.
• Collaborate closely with Field Consultant / Area Manager to achieve business goals.
• Plan shift roster and allocate team member duties in accordance with operational requirements.
• Engage in the recruitment of team members and manpower planning for the store.
• Implement and facilitate store operations, merchandising, and marketing campaigns.
• Manage customer feedback and enquiries to ensure customer satisfaction.
• Responsible for ordering, receiving, inventory, and cash control of the store.
• Analyse stores financials from sales reports and recommend areas of improvement.
• Ensure store cleanliness, food hygiene, and equipment maintenance according to quality assurance and food safety guidelines.
• Ensure store and team member compliance with prevailing Company and government regulations.

About You

• Comfortable working on a 6 days’ week schedule with rotating shifts (including weekends and public holidays)
• Willing to stand for long hours and enjoy interacting with customers
• Able to carry 10-15 kg products
• Relevant experience in the Retail/F&B industry will be an added advantage

Benefits

• Shift Allowances
• Staff Meal
• Yearly Bonus
• Team Member Discount
• Subsidized Medical and Dental Benefits
• Training Opportunities
• Career Advancement

*Terms and Conditions apply

Follow us on Facebook / Instagram / Telegram: DFI Retail Group SG Careers!

Job Description

Assists the Front Office Manager in directing and supervising the activities of the front desk, including information/reception, concierge, bell services, reservations office and business centre. Responsible for welcoming guests and groups to the hotel, attends to guests’ queries, complaints and to interact with guests.

• Ensures a smooth and efficient operation at the Reception in accordance with the objectives and quality standards
• Ensure all duty shifts procedures are being carried out and recorded on shift check list.
• Ensure all reception staff is being briefed during rolls calls and knows special arrivals and the room situation for the day.
• Checks on the general appearance of all front office staff when they are on duty, and conducts spot checks on their performance.
• Ensures that all guests are attended to immediately at the reception desk.
• Ensure the Front Office Manager is kept fully inform of any relevant feedback from the guest and other departments.
• Ensures proper room allocation and checks on the general conditions of the rooms.
• Authorizes room rates, room change, pay outs, rebates, cash advances, acceptance of checks on the basis of established procedures, credit policy, amounts involved and the identity of the guests.
• Ensures the answering services (overseas calls, messages, connecting to correct extensions, correct phraseology) are handled professionally and supervises the cleanliness of the work area and equipment.

Job Requirement

• Diploma in Hotel Management / Tourism Services or equivalent.
• Minimum 3 years of supervisory experience in Hotel Front Office or equivalent.
• Strong leadership and communication skills.
• Possess initiative and the ability to manage multiple tasks at once.
• Energetic, confident and driven with the ability to adapt quickly to changing needs.
• Has the ability to build a strong relationship with guest and hotel.

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

· Produce valuable and engaging content for our website and blog that attracts and converts our target groupsS

· Build strategic relationships and partner with key industry players, agencies and vendors

· Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

· Oversee and approve marketing material, from website banners to hard copy brochures and case studies

· Measure and report on the performance of marketing campaigns, gain insight and assess against goals

· Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

· A Bachelor’s degree in marketing, business or any other relevant field

· Sound understanding of marketing fundamentals and tactics

· Creative thinking and problem-solving ability

· Leadership and project management skills

· Knowledge of digital marketing and social media marketing strategies

· Excellent verbal and non-verbal communication skills

· Proficiency with marketing tools and software

· Proficient in marketing research and statistical analysis

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

Responsibilities:

- Grow users from company's ecosystem through user segmentation, product cross-sell, and product offerings integration

- Map out user journey and increase user funnel conversion through surfacing product ask, user education, operation campaign

- Unlock new user growth through product offerings design, content marketing, social media campaigns and affiliates collaboration

- Design reward systems to increase engagement, retention users and attract new customers

- Establish relationships with merchant partners and negotiate global partnership deals

- Coordinate and project manage marketing campaigns with other teams

- Provide market and competitive intelligence, monitor KPI and trends in communities to inform overall marketing and product strategy

Requirements:

- 5 years of proven success in growth marketing and operation, eg. operation campaign design, content marketing, user journey mapping, email marketing, user segmentation, top of funnel growth and funnel optimisation

- Strong written communication capacity and interpersonal skills: be able to build and manage strong relationships with their team, cross-functional colleagues, and external partners. Inspirational to your team and partners

- Fast learner: be able to learn and understand and product offerings fast and integrate the internal resources

- Data-focused: Able to roll up your sleeves to pull and analyze the data and gain insights from the data

- User-focused and product-driven: strong understanding of product, tech and platform

Operations:

· Provides courteous services to guests and responds efficiently and tactfully to guests’ complaints, requests and enquiries.

· To develop and maintain close business contact with house guests and to provide personalized service whenever possible

· Handle cashiering functions and adhere to the Front Office Standard Policies & Procedures

· Maintain good guest relations with in-house guests at all times.

· Handle guest feedbacks promptly according to established procedures and report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.

· Ensure guest room security, emergency and fire procedures

· Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.

· Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Guest Services:

· To provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes, and packages are delivered in a timely manner.

· To deal with irate guests and find ways to resolve issues to the guest's satisfaction.

· To serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale.

Experience:

· Experience in Guest Services, with a strong knowledge of Calgary and surrounding areas

· Exceptional interpersonal skills to enhance the service standards throughout the operation

· Good communication and time management skills

· Able to organize, plan ahead and manage workload

· Preferably 1 year of Front Office experience

Job Description

. Handling of customer LCL / FCL bookings and handle nomination accounts

. Coordinate and arrange Import / Export shipment delivery

. Closing / Finalizing of job files

. Handle customers’ enquiries

. Liase with customers’ and internal department to

execute customers’ instruction

Requirement

. Minimum GCE ‘O’ Level

. Good interpersonal and able to interact with all level

. Prefer 1-2 years experience in freight forwarding & consolidation

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

* Processing of PO & Invoices

* Liaising with suppliers on deliveries to ship in/out parts on time

* Filing of documents

* Possess initiatives and meet datelines

* Ability to handle Chinese speaking customers & suppliers

* 5 days work week

* Min 1 year of working experience

* Min "O" Level

Experience:

• Customer service: 1 year (Preferred)

Key Highlight:

• Great Exposure to the government sector
• Working Hours: Monday – Friday (Office hours)
• Contract Duration: 12 months
• Nearest MRT: Harbour Front
• Salary: Up to $3,800 per month

Key Responsibilities:

• Prepare submissions to seek approval for the procurements of services and goods and manage the contracts including communications and engagements with the appointed vendors
• Provide administrative support and coordinate the arrangement of airfare and accommodation for overseas experts to conduct meetings with/workshops.
• Coordinate on staff training and development including overseas trips and workshops and staff engagements
• Manage, compute, analyse and track budget for projects
• Track and prepare reports on the outputs of the different teams and progress of the indicators
• Perform any other administrative duties as assigned

Key Requirements:

• Only Singaporeans
• Diploma/Degree in any related field.
• Proficiency in Microsoft Office for data entry purposes.
• Experience in governement sector procurement/projects will be an added advantage

Interested candidates please click "Apply Now". We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Venice Kang
Outsourcing Team
BGC Group Pte Ltd
Registration No.: R23117645
EA License Number: 05C3053

Duties & Responsibilities:

1.Develop a strong working relationship with clients, venues and suppliers;
2. Follow-up with concepts and proposals approved by clients and puts them into reality;

3. Source for materials and negotiate for best prices from suppliers;

4. Key liaison between clients, event managers, designers and other 3rd party vendors, ensuring that client and event requirements are met;

5. Coordinate and manage set-up and production of event on-site, ensuring the delivery of a high-quality event;

6. Plan and propose workflows for every event;

7. Supervise and manage all suppliers and contractors on location;

8. Works closely with team to collectively produce a successful event;

9. Handle multiple projects from entry-level to complex events;

10. Participate in the brainstorming & execution process for the concept & theme of all events;

11. Logistics management and inventory control of all equipment materials and any other items; and any other ad hoc duties that may be assigned

Requirements

1. Minimum 2 years for Senior Event Executive; and 3 years for Event Manager; both with proven track records;

2. Attention to details, strong organizational skills and possess good time management;

3. Strong project management skills with the ability to multi-task and handle multiple projects simultaneously;

4. Possess excellent interpersonal and communication skills;

5. Able to adapt to a diverse and fast-paced environment;

6. Willingness to work on selected weekends and public holidays;

7. Able to independently handle projects without constant supervision; and

8. Able to provide solutions to challenges that may arise;

9. ⁠Knowledge in Adobe Photoshop, Adobe Illustrator, and basic Video Editing would be advantageous

Job Highlights:

1. Competitive salary with commissions;

2. Great career progression opportunities;

3. Supportive and fun working environment with nurturing culture;

4. Training and mentorship provided;

5. Work in a fast-growing company that delivers real world impact;

6. International and collaborative team

About our client: Our client provides turbomachinery control solutions to the power and process industries.

About the role:

• Execute project management of PLC-based controller system or company configurable products for turbomachinery control in meeting customers specification, project schedule, financial goals and quality standards.
• Responsible for project planning & budgeting, design & implementation, management and coordination and client management.
• Ensure good project management standard and practices are implemented always including material procurement, project implementation phase, up to the successful commissioning of the project at customer site.
• Responsible for resource management based on scheduled workload.
• Communicate with customers effectively to understand their needs and provide propositions to achieve objectives.
• Manage customers expectations or changes to requirement and propose solutions and costs when necessary.
• Serves as a primary focal point of contact for customers, suppliers and internal staff for assigned projects for overall commercial & contractual issues.
• Responsible for project status, performance and forecasting reporting to the management / customers.
• Continuous enhancement of existing project management practices/ processes to improve productivity and profitability.
• Ensure timely completion and close-out of project based on contractual requirement, including resolution of any open items.
• Lead and manage a team of assigned vendors or contractors allocated to the project.
• Undertake other administration or technical assignments as and when required.
• Require occasionally overseas business travelling

About you:

• Minimum Degree in Electronics & Electrical or Mechanical Engineering or equivalent from a recognized institution.
• At least 4 years’ experience in managing PLC-based control system project in Petrochemical or Oil/ Gas industry project management experience on Turbomachinery Control system is an advantage.
• Able to utilise SAP Business Once Modules in managing project related work e.g. procurement, costing etc.
• Strong leadership, organizational and planning skills.
• Knowledge of commercial and financial issues.
• Excellent analytical skills and results-oriented.
• Proactive, self-starter and a team player.
• Proven skills in the use of project tools such as MS Project and techniques.
• PMP certification will be advantageous.

Others:

• Working Hours: 5 days of work
• Work Location : Central

*Please note that only shortlisted candidates will be contacted.*

Employment Agency: Kingsforce Management Services Pte. Ltd.

Employment Agency Licence No: 94C3545

EA Personnel: Wong Pik Kiun (Kimberly)

EA Personnel Reg. No.: R1984508

Our client, a well-established MNC is seeking for a CUSTOMER SERVICE OFFICER ( BACKEND - CALL CENTRE / EMAIL ) - $ 2,900.00 + OT + AWS + ATTRACTIVE VB / CENTRAL AREA / MNC / OFFICE HOUR

Requirements

• Min a Diploma in Business or relevant
• At least 1 year experience providing backend Customer Service functions (Call Centre / Email)
• Strong communication skill
• Willing to work in a fast pace environment
• Confident, willing to learn and perseverance.
• Independent and team player

Others

• Salary from $ 2,800.00 to $ 2,900.00 + OT + AWS + Attractive Bonuses and Benefits
• Office hours
• Central area

Interested candidate can send in your resume (word format prefer) to [email protected]

Job Description

• Undertaking project conceptualisation, solutioning and system architecting
• Collaborating with business stakeholders and cross-functional teams to strategise procurement approach and seek project funding
• Developing applications leveraging cloud technologies by adopting Agile DevSecOps
• Managing project procurement which includes tender specifications preparation & evaluation, implementation and quality assurance
• Managing vendors and IT maintenance contracts and ensure that the vendors meet contractual obligations, leading to successful project delivery
• Managing IT system Operations and Maintenance works including audits, risk assessments
• Exploring and evaluating new and emerging technologies and solutions to push capabilities forward and future proof the systems

Requirements

• Tertiary qualification in Computer Science/Engineering or any relevant qualification with at least 5 years IT experience in project management of enterprise-wide projects
• Able to lead a team and bridge communication in a multi-disciplinary and multivendor environment
• Experience in operations and maintenance of large and complex systems, application and infrastructure management, service level management and application security
• Experience in software development lifecycle, IT project management and service management
• Able to initiate program and manage complex system integration
• Possess sound business judgment and broad technical breadth and depth including working knowledge of the cloud platforms (AWS/Azure/GCP), web frontend / backend development frameworks like React/NodeJS, SpringBoot, Java/Python, native cloud services, IT security and end-to-end application infrastructure
• Knowledge of container management platforms such as EKS, ROSA is an advantage

Khaty Zainal

Registration No. R22111204

JOB DESCRIPTION

Job Title: Asst Manager (CS & Operations)

Location: Lower Delta Road

Reporting Relationship: Business Unit Owner.

The individual is required to perform administrative duties and provide support to Business Unit

Owner.

More specific roles and responsibilities are as follows:

Scope

1. Lead and motivate customer services team ( less than 3pax)

2. Problem-solving for routine and non-routine issues or complaints from customers.

3. To jointly work with suppliers and vendors including key carriers to make exceptions and

improve on services to improve customers’ experience.

4. Top Line Growth and Responsibilities through retention and penetration efforts, and business

development with Network Agent Partners and House Accounts.

5. Periodically review business processes and customers’ SOP regularly to make it more

efficient and up to date.

6. Active Engagement with key suppliers and vendors including carriers

7. To review service experience and discuss improvement; at the same time, build relationship

and ask for more businesses.

8. Checker role to be responsible that all customers and suppliers records are filed in the iFMS

System and appropriate folder (in shared server) and kept up to date.

9. Checker role to be responsible that all Job File opened is duly, completely and correctly key

entered into our Freight Management System.

10. Participate in relevant business project from time to time as assigned by management.

We are looking for part-timer (Student preferable) who can cover during the period below:

• 6 days training in January
• 28 Feb - 08 Mar

Job Scope:

• Manage customer enquiries through telephone, email and social media support
• Provide before and after sales service and consultation to all potential customers
• Prepare quotations, invoice generation and payment collections
• Supports daily operations from time to time
• Other adhoc duties as assigned by superior

Job Requirement:

• Customer service focus and deliver professionally on brand experience
• Friendly and pleasant disposition, self-motivated and service oriented mindset
• Strong communication and interpersonal skills
• Attention to details, excellent team player and able to multi-task in a dynamic work environment
• Good administrative and organizing skills
• Proficient in Microsoft Office (Excel, Words)
• Sitelink knowledge a plus
• Minimum Diploma with at least 2 years of sales and customer service experience

Part-time Salary: $12.00 - $14.00 per hour

Job Description & Requirements

SHI Group operates in a broad range of business areas ranging from manufacturing equipment and infrastructure to fields making use of the latest advanced technology. We are currently looking for a knowlegeable engineering manager who has expertise in wafer transfer robots used in semiconductors and related machinaries.

1. Technical support for customers in Singapore

Responsible to supervise the periodic / ad-hoc wafer transfer robot assessments and performance testing / evaluations using Python for existing clients to identify underlying issues. Provide technical consulting expertise for our Singapore operation team initiatives.

2. Collaboration with group company

Based on comprehensive and practical knowledge of wafer transfer robots offered by the SHI Group, encompassing all aspects of documentation, 3D modeling, and designing and draw components using SolidWorks, collaborate closely with engineers at the group company in the US. This collaboration ensures that the provided products and services are thoroughly aligned with customer needs.

This position is also responsible to oversee on-site management and supervision to ensure seamless and accurate implementation of products.

3. Technical Sales

As an Engineering Manager, oversee and execute technical sales and support for new implementations with semiconductor equipment manufacturers, serving as the lead in Singapore. This position is primarily expected to focus on approaching and catering to Japanese and US companies (in Singapore and other ASEAN regions), which are key customers of the SHI Group.

4. Exising Customer Relationship

Execute a strategic marketing and communication plan to the top tier clients of the SHI group in Singapore and other ASEAN region to deeply understand their needs, make an attractive proposal and conduct negotiations in collaboration with relevant teams and departments of the group.

5. Trouble Shooting

Based on comprehensive understanding of semiconductor related equipment, this role requires taking a leadership position in swiftly and effectively resolving product issues in Singapore, collaborating with group companies in Japan and the United States. Expected to spearhead the resolution process, this position is required to closely coordinate with engineers and relevant stakeholders in Japan and the United States when technical issues arise, ensuring prompt and appropriate solutions.

6. Knowledge & market insight transfer

Transfer the expertise to engineers in Singapore and Japan by consistently updating on SHI Group's products and the latest global trend and forcast in the region, in order to enhancing the group's engineering skills. Regular market insight update to senior managements in Japan HQ and US group companies are also essential.

Job Requirements where it is an essential responsibilities, qualifications, experience and skills to perform the job:

1. At least 5 years of experience in the semiconductor industry and extensive engineering knowledge of wafer transfer robots is essential for this position. This position is also expected to have knowledge and experience for vaccum technology, Cryopumps in particular.

2. At least 5 years of engineering experience in mechanical design and application engineering using SolidWorks in the field of industrial machinery, especiallly related to semiconductor manufacturing tool or vacuum components.

3. Experience in data analysis or performance testing of machinaries and robots using Phython.

4. Experience in technical pre-sales and/or technical sales in semiconductor indutsry.

5. The successful candidate is expected to possess expert level knowledge on the following tools / certificates.

-SolidWorks (At least CSWA level)

-Python

-Microsoft Office

Successful candidate with the following will be an added advantage.

-Applied Information Technology Engineer (or equivalent certificate)

-Certificate relating to general vacuum technology (e.g. Senior Vacuum Engineer)

6. The candidate is also expected to possess Bachelor's degree or above in Engineering or Applied Sciences field.

7. Business level English and Japanese language skill is essential, in order to cater key Japanese customers in highly technical communication, in collaboration with engineers in the US and Japan.

The Manager (CTE-CTO) shall have sufficient professional experience to fulfill a specialist role in contributing to the development of the clinical trial program at NCCS. The Manager shall also assist the Senior Manager / Principal Clinical Research Coordinator (PCRC) to plan and manage the operations of the Clinical Trials Office (CTO) of the Division of Clinical Trials & Epidemiological Sciences (CTE).

The Manager has to ensure that clinical trials are performed in accordance with applicable guidelines such as the protocol, Good Clinical Practice (GCP) Guidelines, all applicable regulatory requirements and the Clinical Trials office’ Standard Operating Procedures.

Major Duties And Responsibilities (90%)

• Obtain sufficient information from study protocols and industry sponsors, obtain costings from relevant divisions/departments involved and assist in budget drafting for studies. Negotiate with the sponsors on the pricing and the type or number of patient assessments to be included in the budget.
• Assist Senior Manager / Principal Clinical Research Coordinator (PCRC) to create training plan for CTE-CTO. The Manager shall be involved in the training of staff and recommend staff for external courses. The Manager will monitor the progress and outcome of training to ensure competency, obtain feedback and ensure documentation of all training provided.
• Assist to ensure proper supervision of staff and operations of CTE-CTO. This includes monitoring of individual work progress and providing assistance whenever necessary, solving and giving advice on problems associated with procedures, communications, teamwork or working relations with other departments, time management, limited resources etc.
• Assist in ensuring that CTE-CTO has sufficient Standard Operating Procedures (SOPs) to guide its operations. The Manager shall write SOPs or supervise the drafting of SOPs for CTE-CTO.

Minor Duties And Responsibilities (10%)

• The Manager may be involved in drafting and reviewing of department P&Ps.
• Perform any other duties assigned by the supervisors or the Clinical Trials Office higher management staff

Requirements:

• A recognised degree, with at least 10 – 15 years of relevant healthcare or research setting.
• Possess breadth of knowledge and experience in relevant research regulations (HBRA, Health Products and Medicines Act) and Good Clinical Practice.
• Strong communication skills, good EQ, strong ability to be a good team player.
• Strong leadership and management skills.
• Meticulous and responsive with excellent communication and writing skills.

Responsibilities

1) To ensure system design and shop drawing submissions are in accordance to specifications.

2) Plan and monitor all system design and shop drawing submissions to ensure submissions are accurate and on schedule.

3) To analyze technical specifications and develop concept drawings, system designs, shop drawings and fabrication drawings and ensure compliance to specifications.

4) Assist in setting up systems and processes to improve the standards and efficiency of the Technical Department.

5) Ensure the design process complies with all legislations, standards and codes of practice where appropriate.

6) To collaborate with the Technical and the Project team to develop and implement effective design strategies.

7) Attend sales, technical and Project meetings when required.