Total 1,259 customer service manager job vacancies in Singapore (Training)

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Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. 

This role is responsible in developing Learning and Development approaches to build Lee Kong Chian School of Medicine (LKCMedicine) organizational and workforce capability. This includes, but not limited to, conducting data analysis, generate insights, and propose recommendations to complement L&D strategies, programmes, and processes to drive a high performing culture in LKCMedicine.

Responsibilities

• Provide end-to-end support and administration on Learning Needs and collaborate with stakeholders and People Managers from departments to identify, assess and collate to meet the learning objectives of Management and Support Officer (MSO) employees.
• Plan and organize in-house training programs and evaluate course feedback for areas of improvement.
• Develop and manage a calendar of activities to ensure that the programmes/initiatives relating to learning are rolled out in a timely manner.
• Source and propose training vendors to conduct in-house programs that are aligned to learning needs.
• Provide key administrative support for procurement of services of training providers and materials (including preparation & submission of ITQ’s as well as vendor evaluation).
• Liaise with training providers to ensure that courses and workshops are well planned and organized.
• Provide coordination, logistics and administration support in ensuring training matters are well executed.
• Forecast, manage and track training budget and expenditure including cost savings and government subsidies.
• Collate and analyse training evaluation, evaluate and audit the effectiveness / quality of training programmes and provide recommend solutions / improvements.
• Attend to and provide advice for all L&D related enquires.

Requirements

• Degree in Human Resources/Business Administration or equivalent, with 3 to 5 years of relevant experience in training and development, with evident track record of achievements in training management, planning, monthly reporting, organizing and facilitating training programs and workshops.
• Familiar with training analytics and budgeting.
• Have a good understanding of government training grants and subsidies.
• Proficient in MS Office Applications. Experience with Workday is an added advantage.
• Able to multi-task and prioritize effectively with outstanding attention to details.
• Strong stakeholder management, influencing and collaboration skills.

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!).

The role

You will be responsible for designing and implementing all marketing activities for our Singapore market. You will play a key role in growing our brand further in Singapore, where we have ambitious plans to be the #1 and the most loved womenswear brand in the country. 

You should have / be

• A love for our brand and what we stand for
• Strong commercial and customer instinct
• Creative and resourceful with an ability to think outside the box
• Performance-driven with a good understanding of numbers; you know how to draw meaning from data
• Bias for action; you draw meaning from data and work on optimising performance
• Extreme ownership with a founder mentality 
• Experience in marketing with a healthy understanding of both brand and performance marketing and online and offline channels 
• A clear and persuasive communicator with good stakeholder management 
• Mature mindset and strong leadership skills
• A positive get-it-done attitude and a believer of our six corporate values

Main responsibilities

• Develop marketing omni-channel campaigns that drive towards our required business outcomes that can range from brand awareness, customer acquisition to engagement 
• Plan and execute marketing activations and events in Singapore
• Review and analyze performance to share insights and come up with concrete and effective improvements 
• Lead and develop a lean and mean Singapore team
• Collaborate closely with the HQ Marketing teams to optimize performance across marketing channels
• Jointly ideate on retail marketing, events and community engagement together with HQ Marketing teams and create manuals / best practices for other markets to replicate
• Collaborate closely with Singapore team especially Retail Store teams
• Partner and support Singapore Country Director to grow the Singapore business
• Stay abreast of marketing trends and culture and topical news in Singapore 

KPIs

• Total Singapore P&L
• Total Singapore customer growth - customer acquisition and existing customers growth
• Total Singapore NPS scores 

Qualifications & Experience

• 5+ years of relevant work experience in marketing or business development with a consumer business
• Solid experience in the various facets of marketing 
• Familiar with marketing tools and e-commerce platforms
• Past experience managing projects of scale
• Bachelor's Degree in Business or Marketing

1. Flexible Work Arrangement

• Work from anywhere*!
• Hybrid work and adjustable hours - as long as present during our core working hours

2. Staff Wellness

• Comprehensive corporate insurance (Fully covered visits at our panel clinics, Dental coverage, Maternity reimbursement, Mental wellness support)
• Tailored coaching services for mental wellness

3. Learning and Career Development

• Learning and development (i.e. subscription plans to best-in-class resources, personal development fund etc)
• Dedicated leadership training for those of managerial responsibilities
• Friday pm off for learning

4. #TeamLB perks

• Generous staff discount off LB products
• Corporate partnerships with a variety of companies
• Welcome to #TeamLB swag and store gift cards (get your LB work outfit on us!)
• Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements
• Internal Referral programme

In this role, you will be a junior HR advisor who builds strong partnerships with the senior leaders and the HR Centres of Excellence (COE) teams to develop and execute the People Strategies.

Our HR Business Partnering team is structured to offer our stakeholders close support in three clusters – namely the Schools/Colleges, Administrative and Research clusters. The candidate will report to a Senior HR Business Partner. Depending on the background/ seniority of the selected candidates, he/she will be assigned to support business units of varying sizes and complexity and may have a secondary reporting line to the School Chair/ Pan-University Research Centres.

Responsibilities:

• Assist in supporting stakeholders on the full spectrum of HR functions
• Provide advice on HR policies and procedures including but not limited to the following areas - employment legislation, talent management, performance management, recruitment, manpower planning, rewards strategies and employee engagement
• Partner HR Centre of Excellence in the delivery of all HR initiatives such as manpower planning and projection, budget planning, employee engagement surveys, people development programs, change management plans, performance management etc.
• Provide advice to stakeholders on policy changes, collaborate with senior leaders and functional HR Centre of Excellence in the delivery of all HR initiatives such as manpower planning , budget planning, employee engagement surveys, people development programs, change management plans, performance management etc.
• Supports the assigned unit in HR operations such as:
  • work closely with NTU’s Shared Services team on the search for talents and appointment/re-appointment/ re-employment of staff on a timely basis
  • support onboarding and offboarding matters
  • plan and manage Promotion and Tenure and Lecturers & Practice Track Promotion Exercise

Requirements:

• Degree with at least 4-6 years of relevant working experience in the Human Resources function
• Good Knowledge of Employment Act and Labour Laws
• Excellent communications and interpersonal skills with strong ability to engage and influence stakeholders at various levels
• Demonstrates flexibility and adaptability according to changing needs and priorities
• Collaborative and is comfortable working in a matrix structure with multiple priorities
• Resourceful and possess strong initiative to drive changes
• Ability to work independently as well as be active team members within and across the HR team.

Established in 1981, the School of Electrical and Electronic Engineering (EEE) https://www.ntu.edu.sg/eee is one of the founding Schools of the Nanyang Technological University. Built on a culture of excellence, the School is renowned for its high academic standards and research. It is one of the largest EEE schools in the world, with more than 120 faculty members and an enrolment of more than 4,000, of which about 1,000 are graduate students.

We invite applications for the position of Manager. The incumbent shall drive operational excellence across multiple business units in the School of Electrical and Electronic Engineering.

Key responsibilities include but are not limited to:

Relationship and Manpower Management

• Build an employee-centric workplace culture for all staff

• Manage employee engagement programs and drive culture integration.

• Develop a framework and create interactive job aides to guide employees in the effective solicitation of workplace services

• Analyze and propose procedures/ practices to manage various School manpower processes

• Identify necessary learning and development opportunities and provide administrative support

• Organize skill development programs for the growth of the employees.

Process and Operation Optimization 

• Identify opportunities for improvement, developing and implementing solutions together with School Management and business unit leaders.

• Lead ongoing reviews of business processes and develop optimization strategies.

• Streamline operations within a project process, maximize resource use and improving overall output. 

• Stay up to date on the latest process and IT advancements to automate and modernize systems.

Records Data Management

• Work closely with the relevant offices to oversee and manage data protection compliance in the School.

• Acquire data from primary and secondary sources and maintain a sustainable record management system.

• Curate data and provide periodic statistics reports according to University and School’s needs.

• Any other ad-hoc initiatives and assignments undertaken by the Office.

Requirements:

• At least a Bachelor qualification with at least 8 years of relevant experience in a tertiary institution.

• Past experiences/ IT skillset to automate and modernize systems will be preferred.

• Excellent written and verbal communication skills.

• Excellent project, time management and problem-solving skills.

• Demonstrated experience in data collection and analytics.

• Demonstrated ability to build and maintain effective interpersonal relationships at all levels.

• Proven working experience in project management and ability to work under tight deadlines.

The level of appointment offered will be commensurate with your experience. We regret that only shortlisted candidates will be notified.

[What you will be working on]

You will work closely with colleagues in EDB (e.g. Industry Groups, Industry Manpower  Division) and officers from other government agencies. Your responsibilities include but are not limited to the following:

• Understanding the energy supply chain and potential disruptions. 

• Developing the energy supply and distribution operational plans and pandemic preparedness plans. 

• Liaising with other government agencies and key industry partners to improve the energy supply chain resilience. 

• Supporting the management of additional resources appointed by EDB to audit and inspect EDB managed worksites. 

In addition, you will be involved in other Energy & Chemical (E&C) Industry Development work. You will work closely with internal teams in EDB, other government agencies, trade associations and companies. Your responsibilities include but are not limited to the following:

• Drive the industry development programs to ensure Singapore remains competitive for the E&C sector.

• Support in land master planning.

To meet the challenges of the role, you will have to:

• Stay informed about global and regional developments impacting energy supply and pandemic-related policies that companies are required to comply with.

• Understand the operations of inter-agency taskforces, establishing connections with key contacts across agencies for energy security and pandemic related issues. 

• Possess knowledge of how E&C industries work. 

• Be well-versed in the roles of various government agencies, trade associations and companies involved in energy supply, pandemic-related and E&C issues.

• Demonstrate adaptability to address to diverse work requirements, often with short timeframes, and effectively communicate instructions or changes to officers and/or counterparts in agencies. 

• Be able to be rostered to work during weekends during emergencies. 

[What we are looking for] 

• At least 1-3 years of relevant experience in coordinating large-scale projects across multiple stakeholders, including government agencies

• Supply Chain Management experience is preferred

• Excellent interpersonal and communication skills, both written and spoken 

• Strong organisational and data management skills

• Self-motivated and positive attitude, excellent work ethic and a team player 

• Singaporean

Applicants may expect to receive an application outcome within 8 weeks of application date.
 

[What you will be working on]

Account Management

• Serve as the main point of contact from EDB to a portfolio of identified conglomerate corporate clients and oversee end-to-end process of account development, project negotiation and execution, and client servicing

• Cultivate strategic relationships and build trust with key company executives

• Develop deep understanding of clients’ multi-faceted needs and operations to implement and execute coherent client engagement strategies

• Identify, negotiate and structure project opportunities to secure “win-win” outcomes for clients and Singapore

• Collaborate with other teams in EDB as well in other parts of the Singapore Government for project development and smooth execution of end-to-end account management process

Market Analysis

• Build sound understanding of multiple industry and business trends

• Lead and undertake initiatives or thematic analysis that are relevant to Conglomerates

• Pre-empt common issues faced by clients or that may potentially impact them, and recommend and implement solutions

• Provide input where relevant to appropriate teams in EDB and/or rest of Singapore government on policies or product/ service development (e.g. in incentive design, resource negotiation)

[What we are looking for]

• Ability to analyse in-depth different complex issues and put forth actionable solutions

• Keen sense of business acumen and experience in project management

• Excellent interpersonal and communication skills, both written and spoken; including ability and experience in engaging stakeholders within EDB and externally

• Self-motivated and positive attitude, excellent work ethic and a team player

• Singaporean

We review applications and interview on a rolling basis. Applicants can expect to receive an application outcome within 8 weeks of application date.

• Design and maintain financial models and templates to support planning, forecasting and budgeting for geographies in AP. 
• Consolidate submissions from Geographies and Function Finance Business partners FBP for Business reviews, Forecast, Budget. Collaborate with FBPs and Corporate Finance to ensure deliverables are completed in a timely manner
• Review forecast and budget submissions and perform independent challenge to improve accuracy of forecasts. Analyze trends and ability to provide point of view to Finance management if required
• Provide support to improve efficiency and effectiveness of forecasting processes and management through partnering with relevant stakeholders
• Perform adhoc analysis for management. Proactively identify and communicate business implications of analysis and ability to simplify and present complex issues to stakeholders

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.