Total 92,660 Full-time customer service manager job vacancies in Singapore

Job Description:

• Ongoing collaboration with business department heads and stakeholders to identify ways IT can assist the company in achieving business goals.

• Maturing the company’s IT organization, policies, and procedures and tooling to more directly complete projects and deliver on business requirements.

• Overseeing progress on critical IT department projects and personally ensures that IT meets he needs of the business optimally.

Job Requirement:

• Relevant qualifications in IT.

• Relevant experience in IT and project management.

• Good technical knowledge.

Our client is SI

Responsibilities

• A strong consulting resource with 7 to 10 years’ experience in project management office
• Can manage senior stakeholder communications.
• A strong facilitator
• Confident speaker, articulate.
• Strong office skills (particularly in ppt, JIRA and Confluence)
• Pleasant disposition
• Independent, self-starter
• Comms & Change management capabilities (plus)
• Strong in Governance role

Chin, Soo Fatt

sf.chin[at]jondavidsongroup.com

JonDavidson Pte Ltd

Co. Reg. No. 200709068N. Licence No. 22S1412

Registration Number: R21100141

"Personal data collected will be used for recruitment purposes only"

Company Overview:

MEC Global Partners has over US$100bn under management and the platform has invested in 30 countries and is fiduciary to 950+ pension funds & institutional investors from 30 countries.

MEC Global Partners Asia (“MECGPA”) is the Asia Pacific investment management arm of Mitsubishi Estate Co. Ltd (“MEC”), Japan’s leading listed real estate developer, that has a global presence with offices in USA, Europe, and APAC.

Position Description:

Reporting to the Executive Vice President (EVP), the Vice President/Senior Manager will provide general support to the overall company management of MECGPA. With a lean organizational structure, he/she will be able to gain broad exposure by interacting with various personnel in the company. Some of the tasks he/she may be involved include handling/ supporting the day-to-day corporate operations of the company, liaison work with MEC and its affiliates, and investor relations, particularly with existing and potential Japanese investors.

The Vice President/Senior Manager will have the opportunity to gain in-depth knowledge of

· General Office Management

· Corporate Governance

· Human Resources Management

· Budget Control

· Investor Relations

· The real estate/asset management industry and its key drivers

Key Responsibility Areas (KRA’s):

The Vice President/Senior Manager is expected to support the team in all areas of responsibilities, in particular

- Supporting the EVP and the Chief Operating Officer (COO) in the day-to-day corporate activities

- Supporting the finance team in the development and maintenance of the company's business plan, annual budget, and quarterly re-forecast

- Preparing a consolidated financial statement for the MECGPA Group and reporting financial information to the MEC

- Ensuring proper corporate governance

- Drafting the written resolutions or other related documents for the management of the MECGPA Group and its affiliates

- Liaising with shareholders on high-level corporate strategy and the corporate governance issues

- Supporting compliance with MEC Group guidelines, particularly in the back-office matters

- Investor communications and fundraising, particularly for Japanese investors

Requirements:

• International work experience
• Positive mind to challenge and propose new ideas while actively balancing risks and opportunities
• Proactive and confident self-starter, with strong presentation and reporting skills, and a team player
• Mature, credible personality to foster an atmosphere of inclusiveness with diverse external stakeholders and the global business community
• Innovate and create an environment that encourages innovation
• Fluency in Japanese, both written and spoken, for close communication with Japanese headquarters and Japanese clients
• Ability to communicate clearly with internal and external clients in English
• Proficient in MS Word, Excel, and PowerPoint
• Strong writing skills in both Japanese/English
• Graduate with strong analytical skills
• Advanced Excel modelling skills

Qualifications required for the role:

• Bachelor's degree in business administration or equivalent

Year of experience:

· Minimum of 7+ years' experience; proven regional and/or international track record

Responsibilities:

• Manage and support the interior design development and coordination process throughout the design and documentation phases.
• Manage the execution of interior works from tender till completion and handover
• Monitor to ensure resolution of design and technical coordination issues at site
• Review of Contractors’ submissions, work schedules, materials samples, shop drawings etc.
• Conduct site & factory visits, monitoring of quality of on and off-site fabrication
• Monitor and report of interior works progress and qualities, to ensure delivery timeline and workmanship

Requirements:

• Degree in Interior Architecture / Architecture or any related field
• At least 6 years of relevant experience in Interior Design & Site Execution, preferably with premium residential, offices, hotels experiences
• Self-driven, and able to work independently.
• Ability to multi-task and to work under pressure.
• Excellent problem-solving skill.
• Strong organizational, communication and interpersonal skill.
• Proficient in Project Management Programs, AutoCAD, SketchUp, 3D Max, Illustrator or other design programs, Microsoft Excel, Word, etc.

Responsibilities:

• Oversee the operational management of multiple shopping centers throughout Singapore, ensuring they receive comprehensive facilities services including routine maintenance, pest control, landscaping, and security through our selected contractors and subcontractors.
• Conduct thorough investigations and analyses of reported malfunctions and defects to identify root causes and implement measures to prevent their recurrence.
• Manage and oversee enhancement projects within the designated shopping mall, ensuring they align with quality and standards.
• Implement operational plans and procedures following the client's directives, established protocols, and legal regulations, while responding promptly to client feedback, complaints, and service requests.
• Respond to inquiries from store owners, leaseholders, and the public regarding site-related issues.
• Organise and coordinate meetings and events, which includes logistical support, securing quotes, issuing invoices, and arranging event setups.

Requirements:

· Minimum Diploma in Building Services Engineering / Mechanical / Electrical or equivalent.

· Minimum 2 year of relevant working experience, preferably in managing commercial properties.

· Possess valid Singapore class 3 driving license and prefer to have own vehicle.

· Preferably possess certification for Fire Safety Manager.

· Good communication, interpersonal skills and service oriented mindset.

· Candidate is required to work 5.5 days ( compensated with AWS and VB bonouses)

Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Key Account Manager will drive sales, marketing and market access activities towards various partners, i.e. healthcare professional groups, specialist organizations, and local market access individuals. This position will drive sales and marketing activities for all ethical channel and new business in the future when needed.

Responsibilities

• Operate as the primary point of contact for key account stakeholders
• Fulfil/exceed set SFE KPIs & Multichannel Engagements
• Work with Brand Leads to create and execute marketing brand plans
• Facilitate, accelerate processes to get access of new product/s into Private Hospitals/MOH/MOE/MOD
• Prepare and guarantee monthly, quarterly and annual sales forecasts

Requirements

• Bachelor's degree or equivalent experience in Business / Sciences
• 3+ years' of relevant work experience in Pharmaceutical sales, key account management, marketing
• Prioritization and strong time management.
• Strong business acumen and a go getter.
• Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Excellent written and verbal communication skills

1. Responsible to manage accounting system which ensures accurate management of the company’s financial affairs.

2. Ensure proper management of internal controls, due compliance processes and corporate policies to safeguard company interest.

3. Provide top management with monthly financial and operating statements to allow review of the company’s financial status.

4. Disburse all funds for payroll, operating and capital expenditures, and all other major disbursements on behalf of the company.

5. Prepare and submit annual corporate budget for review and approval.

6. Effectively liaise with bankers and financial institutions for financial matter.

7. Responsible for the welfare of the Japanese expatriates and act as a liaison person with HQ.

8. Responsible for full spectrum human resource and administration management.

9. Responsible for the management of information system of the company.

10. Execute the responsibilities of a company director according to lawful and ethical standards.

11. Experience in watch manufacturing environment is preferred.

12. Able to write and speak Japanese fluently.

Join Our Growing Team!

As Skylink Group Holdings continues to expand, we're looking for passionate and talented individuals to join our journey. Our success has opened exciting new roles across various departments, offering a wealth of opportunities for professional growth. At Skylink Group Holdings, you'll not only be a part of our success story but also a culture that values innovation, teamwork, and work-life balance. We offer a dynamic working environment, competitive benefits, and a chance to work with some of the brightest minds in the industry. Be a part of Skylink Group Holdings where your journey to excellence begins.

The Job

• Front desk and reception duties providing good customer service, including offering general information, redirecting customers, addressing compliments and complaints, and ensuring a positive customer experience.
• Point of contact for sales hotlines and inquiries, efficiently addressing customer queries.
• Handling customer data with meticulousness
• Proficiency in using Customer Relationship Management (CRM) systems to maintain customer records and interactions is a plus.
• Developing a comprehensive understanding of the automotive market and products to effectively assist customers is preferred
• Generating monthly lead reports by collecting and analyzing customer information to identify trends and opportunities.
• Reporting to the Marketing Manager and providing support to the marketing team when needed.
• Handling adhoc administrative duties as required to ensure smooth operations.

Requirements

• Minimum of a Diploma or equivalent qualification.
• Bilingual proficiency in English and Mandarin to effectively communicate with a diverse customer base.
• Strong customer service skills, both verbal and listening, to address customer needs and concerns effectively.
• Ability to adapt and respond effectively to various situations and customer demands.
• Excellent communication and presentation skills to convey information clearly and persuasively.
• Strong multitasking abilities, prioritization skills, and effective time management to handle multiple tasks efficiently.
• Candidates with prior experience in customer service and/or call center roles will be advantageous.
• 5 days work in office and 1 day work from home.

Part Time Service Crew

$12-$14/hr

Have to clock minimum of 28 hours, 4 days a week

Job Scope:

• Assist with daily operation;
• Work in a team along side Operational Manager;
• Serve customers orders
• Ensure overall cleanliness and tidiness of establishment;
• Follow food hygiene practices;
• Take orders from customers and ensure their needs are met;
• Check stocks and update stock list when needed;
• Will be taught simple mixing of drinks

Experience in similar working environment preferred.

Fun and fulfilling working environment!

Tips sharing

Food provided

Performance Bonus

Transport provided

Transport home provided if work till 12am and beyond.

Required to work on Fridays and Saturdays depending on situation.

Rotating shift depending on staff availability.

Can start immediately.

SMS: 98320936 (Ms Ong)

Your main duties and responsibilities are:

1. Duty

· To Prepare Shop Drawings, Revision Drawings and As-Built Drawing using Revit software with accordance to Tender drawing and Site Progress

· Coordinate with site engineers/supervisor on site progress and changes of required drawings from consultant/main contractor

· Helps to compile site documentation

· Attend meeting if required

· Assist Project Manager for project sample preparation and submission

· Co-ordinate with Project Manager and Engineer for the sites progress

· To supervise drafting department

2. Responsibility

· To ensure proper planning of Shop Drawings for submission

· To ensure correct drawing will be issued on site

· To regularly coordinate with site engineers/supervisor for any site changes that requires drawing updates

· To ensure proper filing of all drawings of every project for fast and easy access

· To ensure all drawings are properly backup and storage

3. Examples of equipment used: (If applicable)

· Computer Desktop

· Printer

· Plotter

· Photocopying machine

Responsibilities:

Distribution

• Perform daily the Replenishment & Allocation from WW WH and from local WH to stores. For SAP, we repeat the process for all countries
• Monitor constantly Store Capacity vs Stock on hand. Actively collecting data from stores and keeping updated the capacity data for all SAP stores.
• Check the Target stock level vs OH for all SKUs and all stores constantly, to make sure that TSL is in line with latest sales performances.
• Define allocation strategies in order to always ensure optimized inventory in store, changing the weeks of coverage and the depth of each SKU, accordingly to events/renovations/changes happening in store.
• Secure correct level of Inventory for new store opening, renovations, pop-up stores etc. to avoid stock out situation and secure sufficient coverage for best-sellers.

Management & Allocation of Client Requests:

• Ensure the best service level to our top clients, source and allocate the right product in the least time possible
• Update the Client Request file after every allocation, informing the stores about status & ETA of every request
• Occasional Manual allocation to fulfil urgent client requests received from stores.

Provide Inventory Visibility to Retail, Merchandising & VM Team:

• Support Merchandising team in keeping a "right sized" assortment. To quickly identify the "low performing" styles, and the changes to be made to the current assortment to optimize the inventory.
• Store Visits: Get feedback from stores on stock level and evaluate potential TSL adjustments when needed.
• Give stock visibility to stores (give suggestions on what to push/highlight high & low stock situations/stock shortage & alternatives/deliveries)
• Share regularly the assortment with the stores, with information on what will be carried forward into the next season/which styles to keep last display piece of, etc.

Consolidation / Rebalancing of Stock:

• Stock Consolidation between Stores (STS)

- For ALL Departments: once a month - For BEST SELLERS top 20 styles across departments: twice a month

• Stock Rebalancing across SEAP Countries (from WH to WH - ICT)

- For ALL Departments: twice a month

- For all the above we need to come up with a proposal, send instructions to the stores and create ICT (paperwork) to transfer stock between countries.

- Facilitate and streamline the processes to exchange stock between countries (ICTs). Work closely with Kering Logistics on every step.

Update Demand & Planning Team on Events and Trends:

• Consolidate feedback at line and department level from sales performance and provide data to the demand and planning team (including buyers’ feedback on the sales forecast)
• Create and update a calendar every season for the WW team on Special Events/store opening/sales trends/holidays sales peak.

Adhoc Activities:

• Work with the VM & Merchandising team on special events such as Openings/ Refurbishments/Special launches, to ensure correct level of inventory in store.
• Strategic projects to address country specific issues (e.g., Singapore overstock)
• Special Projects to improve communication between Retail and Merchandising
• Presentations and Analysis for Senior Management

Requirements:

Functional

• Bachelor’s degree in supply chain/Project Management/Management or equivalent education and experience, is preferred.
• 1-2 years’ experience in merchandising/merchandising planning/supply chain
• Good understanding of Supply Chain Metrics
• Excellent verbal and written communication skills
• Ability to effectively communicate and coordinate with all levels of the organization.
• Proficiency in MS Office suite. Excellent skills in Microsoft Excel (pivot tables, vlookups, hlookups)
• Good relational skills, to be able to work in an international environment and to be able to build and keep strong relationships with stakeholders.
• Team player, experience in working in a highly cross-functional organization.
• Sense of urgency, able to work under pressure with tight deadlines.
• Initiative and curiosity, willing to grow and be challenged in a very exciting, young and fast environment.

We’re currently looking for an experienced & self-driven restaurant manager to lead our team.

Responsibilities includes:

1. Maintaining the restaurant's revenue, profitability and quality goals.

2. Ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

3. Overseeing stock and ordering supplies

Requirements:

1. Minimum 3 years’ experience

2. Proven customer service experience, strong leadership, motivational and people skill

3. Understanding of current SFA regulations, (hygiene and health, and safety legislations.

Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers.

Responsibilities

1. Follow up with leads from multiple channels and convert them to sales
2. Connect available travel resources and provide expert advice to customers
3. Plan and price itineraries according to requirements of customers
4. Organise end-to-end travel arrangements from pre-trip consultancy, sourcing, booking, preparation to on-trip support and post-trip advocacy
5. Sales driven yet focused on delivering quality work for clients
6. Develop new corporate customer base by identifying new corporate customer opportunities, as well as maintaining rapport with key corporate customers
7. Delivering presentations to clients
8. Identifying industry trends
9. Perform appropriate duties as assigned by management

Requirements

• Proven track record as a travel advisor or in similar sales or service role
• Working knowledge of CRS, GDS and CRM system (Airline booking system)
• Fluency in both written and spoken English and Chinese to liaise with Chinese speaking clients and suppliers.
• Excellent interpersonal and negotiation skills
• Keen interest in local and international travel trends
• Ability to work independently with sound judgement and excel as an individual, yet a collaborative team player

The Role

My Client is a leading Commodities firm and we are looking for Commodities Risk candidates who are keen to join a growing business and scale their career in a leading brand name in the industry. Reporting to the CRO, this is a new role due to their strong expansion plans and you will be given directly visibility to the senior stakeholder in the business.

You must:

• A bachelors degree in a reputable university
• 7 to 15 years of experience in a Credit Risk role role
• Candidates from Oil background preferred
• Some understanding of Trade Financing and LC
• Be able to work independently, while also being a strong team player

Take charge of this opportunity to welcome a new career challenge in 2024.

EA Personnel No R1985201
BeathChapman Pte Ltd
Licence No 16S8112

Roles & Responsibilities:

• Conduct regular building M&E inspections, compliance to authorities’ requirements and management of service contractors to effectively achieve the highest standard.
• Co-develop and implement fire emergency plan, fire safety audit, maintenance plan for security surveillance systems and carpark facilities to achieve highest standard of safety and security.
• Supervise maintenance technicians in daily preventive and corrective maintenance on property maintenance and common area management.
• Supervise security officers in daily security operations and carpark operations, review and approve the team’s duty rosters.
• Requisite M&E equipment and parts and attend to complaints relating to M&E services.
• Requisite safety and security equipment and parts as well as follow up and investigate incidents or complaints relating to fire safety and security in the building.
• Follow through the tender, evaluation and recommendation service or term contracts for maintenance and fire safety, as well as its administration and management.
• Assist in implementation of Asset Enhancement Initiative (AEI) projects, whenever required.

Candidate Requirements:

• Diploma in Mechanical Engineering, Electrical Engineering, Building/Facilities Management, or related disciplines.
• At least two years’ experience in similar capacity of shopping mall building/facilities management.
• A team player who is dynamic, proactive, result oriented, and possesses excellent communication skills, able to work independently and perform under pressure and tight deadlines.
• Passionate about facilities management and can interact with various stakeholders from all levels

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Our client is an established company specialising in Biomedical and Manufacturing. They are expanding and growing at a fast pace and now looking to hire a Production Manager to support the growth. They are located in the West – easily accessible.

The Responsibles of Production Manager will include:

• Oversees allocation of human resources and packaging materials to achieve timely customer deliveries.
• Directs production planning to efficiently utilize resources for customer order fulfillment.
• Collaborates with other department heads to achieve common company objectives.
• Maintains precise inventory control on the production shop floor.
• Ensures safety and proper housekeeping practices in the production shop floor.
• Champions ongoing enhancements in production packaging processes.
• Ensures adherence to ISO procedures, GMP, and regulatory requirements.
• Undertakes any additional responsibilities assigned by superiors or management.

Requirements:

• At least 10 years of supervisory experience in manufacturing setting
• Minimum Diploma

Interested candidates who wish to apply for the advertised position, please email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

EA License No: 19C9682
EA Personnel No: R2198636
EA Personnel Name: Oh Puey Xin

Salary $2800 ~ $3500
♦ 830am - 5pm (Monday – Friday)
♦ 830am - 4pm (Saturday)

Job Description:

• Assist Electrical Engineer on Hands on for electical testing on equipment.
• Understand the operation of various electrical equipment and systems.
• Supervise maintenance electrical activities.
• Willing to learn and have positive attitude towards electrical learning.

Requirements:

• Diploma/Degree in Electrical Engineering or related
• Fresh graduates are welcome

Our client is a world-leading provider of concierge services. Due to their current expansion plan, they are looking for a Client Services Executive to join their high-performing team. They are located in the East.

Responsibility:

Contract Fulfilment/Invoicing:

• Distribute new/renewed contracts accurately and on time.
• Monitor existing contracts for upcoming renewals.
• Issue invoices accurately and handle invoice disputes.
• Liaise with Operations, Finance, and Marketing to meet client needs.

Account Management / Client Liaison:

• Provide client activity reports as per service agreements.
• Respond to client service requests promptly and coordinate with other departments as needed.
• Prepare and communicate activity reports to clients via telephone and in-person.

Additional Responsibilities:

• Work flexible hours as required.
• Perform other duties as assigned by the line manager or management team.

Requirements:

• Minimum Diploma or Degree in related fields.
• Proficiency in Excel and PowerPoint
• Excellent oral and written English language skills.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115655 (Michelle Yeo Swee Xiang)

Our client is a leading logistics service provider for restaurant chains around the world. Due to business needs, they are now recruiting a Customer Service Executive to be part of their Sales Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Customer Service Executive:

• Coordinate and execute order processing activities to meet customer requirements.
• Ensure accurate handling of special orders and timely resolution of customer complaints.
• Maintain effective communication with internal and external stakeholders.
• Record keeping, report generation, and document filing.
• Collaborate with teams to provide satisfactory solutions to customer issues.
• Address inquiries promptly via phone and email.
• Assist with sales billing reconciliation and handle returned delivery notes.
• Perform ad-hoc tasks as assigned.

Requirements:

• Relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

EUCD Service Delivery Manager

Working arrangement: Hybrid working arrangements

Working location: Central

Salary Package: Up to $8,500 + AWS

Job Responsibilities

• Provide essential enterprise level end user computing services
• Plan and execute new initiatives and enhancements that result in innovative use of end-point technologies.
• Work with team leaders and outsourced service providers to plan, manage and deliver projects to upkeep, strengthen or build new desktop services to improve service satisfaction and delivery.
• Execute projects to deliver desktop services that achieve standardization of desktop services across Organization to reduce operations overheads and greater satisfaction of desktop services.
• Supervise and maintain desktop services and work with outsourced service

Requirements

• Degree in Computer Science, Computer or Electronics Engineering or Information Technology or equivalent
• Minimum 5 years of relevant working experience in designing, planning, deploying and leading enterprise level ICT infrastructure for end point services
• Good technical knowledge of end point technologies as primary practice area, with knowledge in supporting technologies such as network and servers
• Proactive and dedicated individual with good leadership and multi-tasking capabilities
• Good interpersonal skills, both oral and written, with the ability to present ideas and influence stakeholders
• An adaptable and bold individual who dares to innovate and take smart risks

If you are excited with this opportunity and enjoy making things happen, do apply now!

OR

Email your updated resume to: spat(at)scientecpersonnel.com by quoting "J44005" in your email subject for faster processing.

All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Aloysius Tan Sheng Rong - R22110441

ScienTec Consulting Pte Ltd - 11C5781

The Opportunity

• This is an exciting opportunity to work for one of the leading global banks.
• It is an opportunity for an experienced Assistant Manager, Sales & Services to join their team

The Job

• Provide administrative support to the team in handling the execution of all wealth management products within deadline and maintaining the sales records.
• Ensure strict compliance with key focus on control and procedural adherence to prevent any operational error.
• Perform checks on accounts opened to ensure that they are in compliance with HSBC requirements
• Ensure that the service principles and standards are followed to achieve the service benchmark
• Resolve enquiries and provide alternative solutions to meet customers’ needs, promptly and efficiently, within reasonable timeline
• Look out for any suspicious transactions and reporting it to relevant party to reduce reputation risk
• Manage the operational risk associated with the role and take action to minimize the likelihood of operational risk occurring i.e. executing transactions accurately to prevent any error resulting with losses
• Examine exception items relating to transactions processing, system messages to prevent any internal fraud and minimizes risks

The Talent

• Preferably degree holder with experience in a retail banking environment with strong focus on customer service
• Preferably with strong experience in dealing with people
• Ability to handle difficult situations with a tact and diplomacy
• Ability to communicate effectively with a diverse group of people of varying background
• Meticulous in paperwork and documentation checks.
• Ability to meet assigned deadlines

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to [email protected]
• Email Topic: Apply Assistant Manager, Sales & Services
• All shortlisted candidates will be contacted

Cecilia Sim Xin Yang

Personnel Registration No. R22105099

EA Licence No.91C2918

About the Team:

Promotion is one of the core driving factors for E-commerce’s business growth. Shopee’s Promotion Product Management team is in charge of the Promotion product development across end-to-end user journeys, digging into the buyer psychologies to create exciting promotion to incentivise and delight, and providing a diverse range of tools for sellers to manage their promotions and budgets. Our team develops promotion products such as ShopeeCoins, ShopeeVouchers, Membership and other discounts. We are a young and passionate team committed to building products that are delightful and reliable, while ensuring system scalability and robustness. We are expanding and looking for tech and product talents to join us!

Job Description:

• Define and execute product strategy with cross-functional teams to drive overall business impact while ensuring good user experience
• Improve key metrics with a specific focus on driving user conversion within the Shopee App
• Improve marketing capabilities by using different forms of marketing tools in driving performance enhancement
• Design solutions that incentivize users to make purchase decisions while optimising the cost of investment
• Drive operation efficiency by deeply understanding the business team's concerns and their workflow. Use big data and AI technology to build innovative solutions that improve business decisions
• Work with the design and development team to translate our consumer insights and business know-how into products and systems that are impacting users daily life
• Work with the business and data team to monitor product performance and iterate the design based on user feedback
• Take ownership of the product development lifecycle and ensure timely delivery of products
• Take the ownership to be the team leader in fostering a professional and efficient team development

Job Requirements:

• Bachelor's degree or above in Business Management, Statistics or a related science/tech field
• Prior minimum 5 years’ working experience in product management experience, with minimum 2 years experience in team management
• Experience in handling cross border stakeholders from different regions in tech industry
• Prior experience in user product management in tech industry
• Bilingual in English and Mandarin to facilitate cross-border collaborations with stakeholders from China
• Self-starter mentality with ability to manage multiple projects in a dynamic and agile working environment
• Effectively communicate complex business/technical information with different audiences verbally or in writing
• Good critical thinking and data-based decision-making skills
• Adaptable, open-minded, quick learner

The Accounts Manager is responsible for overseeing the financial health and integrity of an organization. This role involves managing all aspects of financial transactions, reporting, budgeting, and forecasting. The Accounts Manager works closely with various departments within the organization to ensure accurate financial records and compliance with regulatory standards. Key responsibilities include:

1. Financial Reporting:Prepare and analyze financial statements on a regular basis, including income statements, balance sheets, and cash flow statements.
   Provide financial reports to senior management and stakeholders, highlighting key performance indicators and financial trends.
   Ensure compliance with accounting principles and standards.
   
2. Budgeting and Forecasting:Develop annual budgets in collaboration with department heads and management.
   Monitor budget performance and variance analysis, identifying areas for improvement or cost-saving opportunities.
   Forecast future financial trends and outcomes based on historical data and market analysis.
   
3. Accounts Payable and Receivable:Manage accounts payable and receivable processes, including invoice processing, vendor payments, and customer invoicing.
   Monitor aging reports and follow up on outstanding receivables to ensure timely payments.
   Establish and maintain relationships with vendors and customers to facilitate smooth transactions.
   
4. Cash Management:Monitor cash flow and liquidity to ensure sufficient funds are available for operational needs.
   Develop and implement cash management strategies to optimize cash utilization and minimize financial risk.
   Coordinate with banks and financial institutions for banking transactions and account management.
   
5. Compliance and Auditing:Ensure compliance with all relevant financial regulations and standards. Coordinate with auditors during annual audits and provide necessary documentation and support.
   Implement internal controls to safeguard company assets and prevent fraud.
   
6. Team Management: Supervise and mentor accounting staff, providing guidance and support in their day-to-day activities.
   Conduct performance evaluations and training programs to enhance the skills and capabilities of the team.
   Foster a collaborative and positive work environment within the accounting department.
   

Requirements:

• FMCG Background is a MUST.
• Bachelor's degree in Accounting, Finance, or related field; CPA or equivalent certification preferred.
• Proven experience (5 years) in accounting or finance roles, with at least X years in a managerial position.
• Strong knowledge of accounting principles, financial reporting, and budgeting techniques.
• Proficiency in accounting software and MS Excel; experience with ERP systems is a plus.
• Excellent analytical and problem-solving skills, with keen attention to detail.
• Strong communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Demonstrated leadership abilities and experience in team management.

Only Singaporeans/PRs may apply.

We are seeking Head, Finance for our social service agency (SSA). The SSA, a non-profit organisation, is a volunteer-based organisation that seeks to serve and impact all members of the community, regardless of race, language or religion, through programmes, services and enterprises to develop the body, mind and spirit.

Responsibilities

• You will be responsible for leading a finance team to provide a full spectrum of finance function including financial processing, financial reporting, budgeting, forecasting, compliance and internal controls improvement.
• Lead a team of finance staff to ensure timely and accurate completion of accounts and preparation of financial reports.
• Provide sound analysis of financial data to management and Business Heads.
• Plan and lead the annual budgeting exercise.
• Establish, monitor and improve accounting practices and internal controls to ensure good governance and reporting standards.
• Support implementation and improvement of accounting system and other business application systems.
• Support external and internal auditors for audit matters.
• Spearhead initiatives and implement measures to optimize process efficiency and productivity.

Requirements

• Degree in Accountancy or Finance.
• At least 7 years' experience, preferably with 3 years of experience in managerial position.
• Knowledgeable in financial managements reporting, analysis, budgeting, and cash flow management
• Sound knowledge of accounting systems and audit experience.
• Excellent analytical and problem-solving skills.
• Meticulous, pro-active and results oriented
• Good presentation, communications and interpersonal skills.

Only shortlisted candidates will be notified.

(Please refer to the FY23 Salary Guidelines for the Social Service Sector posted on the NCSS website https://www.ncss.gov.sg/Social-Service-Careers/Sector-Salary-Guidelines)

Sun Ray Scheme

Sun Ray is a centralised scheme administered by NCSS to develop individuals who have strong leadership qualities to lead professional practices and agencies in the social service sector.

To enable a holistic development. there will be structured rotation across social service agencies in different sub-sectors to provide individuals with cross-organisational exposure and support. The exposure will enable those on the Sun Ray to develop broader sector perspectives and gain deep sector knowledge to help the social service agencies that they are deployed to build capabilities and capacity.