Total 92,202 Full-time customer service manager job vacancies in Singapore

A general manager is expected to improve efficiency and increase profits while managing the overall operations of a company or division. General manager duties include managing staff, overseeing the budget, employing marketing strategies, and many other facets of the business.

What is the process of manufacturing signage?

In conclusion, signage manufacture is a multi-step process that involves design, material selection, manufacturing, installation, and maintenance. Each step is critical to ensure the sign meets the client's needs and lasts for as long as possible.

Responsibilities:

• Plan and execute advertising & promotional activities for the mall
• Liaise with advertising agencies, tenants, contractors and event companies to ensure successful launches of campaigns and events
• Administer leasing of advertising space, atrium and push carts
• Support in other areas of marketing communications and public relations
• Willing to work on weekends when required.

Requirements:

• High-energy, positive and good team player with excellent communication skills and able to work independently in a fast-paced environment.
• A good Diploma/Degree in Marketing/Mass Communication/Business or related discipline.
• Minimum 4 - 5 years of experience preferably in a shopping mall, retail or ad agency environment.

We apologize that only shortlisted candidates will be contacted. Thank you.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Job Description

• To lead and direct the Human Resources (HR) department.
• Provides support and guidance to HR generalists, management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.
• Bridge management and employee relations by addressing demands, grievances, or other issues.
• Partners with the leadership team to understand and execute the organization's human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
• Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings.
• Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent.
• Oversee and manage a performance appraisal system that drives high performance.
• Develop and monitor overall HR strategies, systems, tactics, and procedures across the organization.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Any other ad-hoc duties.

Job Requirement

• Only Singaporeans may apply.
• Bachelor's degree in Human Resources, Business Administration, or related field required.
• A minimum of three years of human resource management experience is preferred.
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict-resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Thorough knowledge of employment-related laws and regulations.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organization's HRIS and talent management systems.

Responsibilities:

• Oversee the call center department.
• Handle incoming calls and feedback from emails or texts.
• Communicate with suppliers and customers.
• Coordinate with suppliers and schedule meetings with them to complete orders
• Arrange and oversee communications, reports, or paperwork with clients and suppliers.
• File a report for any booking system errors.
• Additional ad hoc tasks.

Requirements:

• Degree or Diploma in relevant studies
• At least 4-5 years of customer service experience
• Experience in customer service with tech companies is preferred

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.

Responsibilities:

• Handle call enquires for the doctors/ nurses and healthcare professionals
• Provide information and excellent customer service with regards to the healthcare industry
• Help doctors to take down notes and emails and do liason
• Data entry of particulars and update of database system

Requirements:

• Min GCE 'A' Levels
• Office hours, 5 days job
• No experience needed! All training provided
• Required to start work immediately

For interested applicants, please write in to [email protected]

Leon Leong De Cong
R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

Responsibilities:

• Provide continued support for system post go live (Review Change Requests, and prepare submission for approvals etc)
• Provide advisory, assist to drive and support initiatives of departments. (e.g. New services)
• Co-ordinate with work stream and project leads to report and document on the project status of various projects.
• Work with Departments IT SPOCs or representatives to plan; and ensure that the departments IT budget are submitted timely.
• Monitor and track utilisation of department IT budget.
• Manage and track on the system/devices risks and any deviation; and take appropriate mitigation action.
• Data Compliance – Lead the team to work with relevant stakeholders in establishing, maintaining and compliance of the data
• User Access Governance – Lead the team in establishing, reviewing and audit of the user access policy and procedures.
• IT Audit Management – Lead and conduct audits as per required (Routine/Ad Hoc)

Requirements:

• Degree in Information Technology, Business Analysis or equivalent, with at least 15 years of relevant experiences.
• Prior experience in healthcare industry, business analysis, project coordination, communications or change management are added advantages.
• Able to drive strategy, design, implementation to deployment.
• Project management capabilities and experience in driving a cohesive team and cross teaming environment.
• Possess confidence to resonate with senior management leadership – internal and external stakeholders.
• Excellent communication, problem solving, presentation, negotiation and interpersonal skills.

To apply, please visit www.gmprecruit.com and search for Job Reference: 23659

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

SUMMARY

The SCM Project Manager will drive ongoing enhancements and increased efficiency in Supply Chain which includes business systems, process development, and change management within the supply chain organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

· Work with project core team members to develop new processes or enhance exiting processes to increase the efficiency of Jabil’s supply chain process and allow Jabil to stay in front of our competition from a supply chain management standpoint.

· Forge successful relationships with the stakeholders to produce informed, effective, and efficient solutions with optimal user acceptance.

· Document, test and deploy new supply chain processes.

· Establish and deliver effective process and training plans.

· Establish metrics for evaluating successful process implementation.

· Coordinate with users to address their concerns to ensure successful deployment.

· Develop and implement an effective dashboard or metric pack for executive review at appropriate aggregation level using the most appropriate tool.

· Facilitates communication as appropriate to all stakeholders including escalating issues to next level of management level.

· Track, drive and communicate all changes and enhancements.

· Demonstrate a return on investment for all enhancements made to Jabil’s supply chain tools or processes.

· Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.

· Comply, follow, and enforce all procedures within the company security policy.

· May perform other duties and responsibilities as assigned

MINIMUM REQUIREMENTS

Bachelor’s degree (preferably in business) with three to five years business experience as a business analyst or an equivalent combination of education and experience.

LANGUAGE SKILLS

Advanced PC skills with high proficiency in Microsoft Office Suite, and knowledge of Jabil’s SCM software. Ability to define software requirements and create procedural manuals. Ability to effectively present information or training material and respond to questions from relatively large groups of people.

REASONING ABILITY

Strong problem solving, analytic, negotiation, project management and people skills are a must. Ability to define problems, collect data, establish facts, summarize information and draw valid conclusions. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to solve practical problems with limited information. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to work effectively under pressure with constantly changing priorities and deadlines. Individual may be required to sit, stand, walk regularly and occasionally lift up to 15 lbs. Be accessible to production floor and office staff and to use required office equipment. Specific vision requirements include reading of written documents and use of computer monitor screen frequently. This job may require up to 30% travel.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Individual’s primary workstation is located in the office area. The noise level in this environment is typically low.

Job Description

Assist FCM and ensuring the outlet profitability and operational efficiency.

Duties and Responsibilities

Making improvement to the running of the business and develop the food court.

1. Responsible to oversee day to day operations of outlet.

2. Work with tenants, landlord and crew on customers’ enquiries and feedback.

3. Train and guide crew to provide professional and friendly service to customers.

4. Assist FCM to meet food & beverage & tenant sales target

5. Assist FCM to manage tenants and to achieve 100% stall occupancy.

6. Upkeep the facility to ensure the outlet is well maintained.

7. Ensure the property in line with strict hygiene, health, cleanliness, and workplace safety guidelines.

8. Conduct checks on quality of the food and beverage products.

9. Prepare shift, daily sales and weekly reports

10. Responsible to check and tally sales taking and banking of sales.

11. Coordinate procurement to ensure outlet is sufficiently stocked.

12. Assist Marketing to execute marketing/promotional campaign

(Core/ Secondary / External)

Responsibilities

• Diagnosing issues on the service site and subsequently repairing or replacing defective parts.
• Commissioning and decommissioning our equipment.
• Studying plans, drawings, specifications, and work orders to ascertain work requirements and the sequence of repairs and/or installations.
• Ensuring that deadlines are met for service, repair, and overhaul work.
• Providing technical support for service calls.

Requirements

• Minimum NITEC in Mechatronic/Electrical or Electronics Engineering or it's equivalent
• At least one year of related field service experience
• Understanding of relevant electrical codes, standards, and regulations.
• Proficiency in installing, repairing, and maintaining various types of electrical system equipment and components.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

​​​​​​​Showroom Executive - Brand & Customer Experience // Home Appliance [3770]

• Working Days: Mondays to Saturdays 9am to 530pm
  *Off on every Sunday & 2 off days each month
• Salary: $2,500 - $3,000 + Commission
• Working Location: Genting Road [ Near to Mattar MRT ]

Key Roles

1. Advise and handle all enquiries relating to our products.

2. Maintain the showroom in a pristine condition

3. Preparation of Sales document, product deliveries and reports.

4. Support the Customer Care Department in resolving all customer related queries/requests across our available modes of communication

5. Assist Supervisor on any other tasks as instructed Qualifications & Experience

Requirement

1. Minimum of 2 years of experience in a Sales and/or customer service-related role

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

Responsibilities:

Enterprise Risk Management

• Assume responsibility for identifying and evaluating risks, which involves activities such as horizon scanning, conducting risk perception surveys, and assisting Directors in risk deliberations
• Create and monitor risk mitigation strategies, including resource allocation, to address both business risks and opportunities in collaboration with stakeholders
• Establish and consistently evaluate Key Risk Indicators (KRIs) while examining the impact of global and local risk events and developments on the business's risk landscape
• Present risk reports to top-level management during key gatherings such as Executive Committee meetings and Audit and Risk Committee meetings
• Cultivate a culture of risk awareness
• Stay abreast industry trends and best practices risk management

Planning

• Formulate and implement work planning tools throughout the business
• Create guidelines and manuals for the initiation of the yearly departmental work planning exercise
• Collaborate with Finance, HR, and IT departments to assess plans and ready them for management's approval
• Assist in the development of workplans
• Assist in the planning of retreats

Requirements:

• Bachelor’s degree in business administration or a related field
• Minimum 3 years of experience in enterprise risk management / corporate planning
• Strong analytical, communication, problem solving and project management skills.
• Knowledge of risk management frameworks and best practices
• Ability to create dashboards using PowerBI is a plus

Interested candidates who wish to apply for the advertised position, please click APPLY to submit your resume.

EA License No.: 13C6305

Reg No: R23118161

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• To develop and submit a Project Interface Plan (PIP) which manages the interface management process throughout the project life cycle.
• To be responsible for the project wide internal and external interface management activities.
• To conduct weekly interface meeting with all stakeholders and interface manager of all contractors (including SC, direct contractors / specialists to be appointed)
• To manage and coordinate with interface manager of all systems to incorporate the finalised interface details into the overall combined services plans /BIM
• To work with BIM coordinator and be responsible for the BIM coordination for development of BIM Model.

Job Requirement

Shall possess an Engineering Degree with at least 10 years of relevant working experience in M&E services coordination OR

A diploma with at least 20 years of relevant working experience in M&E services coordination.

Responsibilities:

• Manage M&A project and investment in Logistic industry
• Manage companies invested by the organization, overseeing financial statements, KPIs, and strategizing improvements to enhance business performance.
• Collaborate with customers, suppliers, subsidiaries, and local government departments to establish group synergy across regions.
• Assist the General Manager in specific operations, business development, and team building, ensuring sustainable development and team skill enhancement.
• Develop and manage customer relationships with a focus on logistics, especially in the Asian context, covering countries such as Vietnam, Indonesia, India, Philippines, and Singapore.
• Utilize logistics-related experiences, including warehouse operations, consumer product handling, account management, and business development.
• Track and analyze market trends, adjusting branch operation strategies according to market changes, and meeting set indicators by the headquarters.
• Undertake other ad-hoc projects and responsibilities as required.

Requirements:

• Bachelor's Degree in business administration or related commercial disciplines.
• Minimum 10 years of experience.
• Experience in M&A (target sourcing, analysis, negotiation, due diligence, valuation, PMI).
• Experience in managing invested companies as a shareholder/fund manager.
• Experience in project accounting.
• Experience in logistics projects/business.
• Experience as a project manager in M&A.
• Proficiency in Microsoft Dynamics Business Center.
• Travel: Required (1-3 trips/month).

Please send your resume in MS Word format to [email protected]

EA Licence No 18C9228 Registration No. R1108261 (Tan Li Tze)

We regret to inform you that only shortlisted candidates will be notified.

Globally ranked among top research and technology organizations in the environment and water domain, the NEWRI ecosystem interacts across a multi- and inter- disciplinary platform of” Research – engineering – Development ‘(RED) activities in its approach to developing innovative solutions.

With leading edge technology and robust engineering, NEWRI strives to take its fundamental research from novel lab-scale innovation to industry-level translation and derisking activities- from field applications, to piloting and development at full scale in real life settings.

Through industrial and community- philanthropic projects for commercial and societal impact, NEWRI continuously strives to make a difference towards developing a circular economy for global sustainability.

Key Job Purpose

As a member of the grant admin/ management team the role is on grant management in providing support and integrated administrative and management requirements of funding awards secured through NEWRI’s cohort of faculty PIs/collaborators. This includes budgeting, expense review and budget reporting as well as developing and implementing compliance programs and working closely with different processing departments researchers and PIs including external stakeholders.

Responsibilities

• Responsible for supporting grant funding management, ensure effective controls are developed and maintained to assure the integrity of the university and funding agency.
• Develop and design a relevant manpower due process application, ideas and solutions to where established policies and procedures could improve to over manpower related discrepancies and promote efficiency and effectiveness
• Supporting grant management team in financial management and budgeting methods, policies, procedures, systems, and practices to assess the financial capability of the respective project.
• Support grant management team in assessing, evaluating, managing and monitoring funding for compliance with NTU, NEWRI and funding agency regulations, policies and procedures
• Support project completion in timely manner, within budget, funding terms and due governance
• Any other ad-hoc work assigned

Requirements

• Bachelor degree in a relevant engineering discipline
• Minimum 3-4 years of relevant working experiences to operate and manage independently in general admin and business operations
• Strong finance and/or accounting with excellent analytical and numerical skills
• Proficiency in MS office applications
• A strategic thinker with efficient problem-solving skills
• A confident and matured communicator who can effectively inter-act and support all levels of colleagues
• Always ready to accept challenges with positive attitude
• Excellent oral and written communication skills
• Meticulous and attention to detail, follow-up and organizational skills
• Good time management skills

Hiring Institution: NTU

The main responsibilities and tasks of this position are listed as, but not limited to the following:

• Responsible for the efficient and effective operations of the Front Office operations, including Reception, Telephone, Concierge & Bell Service, Executive Club.
• Coordinates with Reservations, Engineering and Housekeeping in a full house situation and makes all necessary arrangements to handle overbooking and pledge relocations.
• Coordinates and monitors major group movements and making such action plans covers all areas of operations.
• Work closely with other departments, management, and Front Office Manager in resolving any major issues faced during operations and ensure compliance with the current policies, standards, and procedures.
• Make decision regarding operational issues in the absence of the Front Office Manager / Director of Operations.
• Recruits, interviews, and hires staff
• Plan and prepare work schedules for the Front Desk team.
• Ensure Staff performances are being monitored and they are working within the policy and procedure set by the management.
• Conducts and attends relevant meetings regularly.
• Controls expenses to achieve maximum profitability without compromising on guest services and standards.
• Handles all guest correspondence and feedback to ensure follow-up and prompt replies.
• Ensure all issues and concerns regarding DM’s Log Entry are closed with thorough follow up actions.
• To monitor, make amendments and implement Front Office operations procedures.
• To plan, organize and conduct staff training programme
• To monitor and follow up on high balance reports to ensure bad debts are minimized.
• Responsible in scheduling, equipment maintenance, supply requisition and daily reports
• To perform any other duties that may be assigned by the Management.

Job Details:

• Basic Salary: $2,500 + Attractive Commission

• Location: One of the bank branches you will be stationed in.

• 6 working days (But may only need to work a half day on Saturdays) – 11AM to 7PM or 10AM to 6PM

Job Responsibilities:

• Promote sales of financial institution credit cards and personal loans to clients based on their needs.

• Follow up with customers regarding their application

Send your resume to:
Email: [email protected]
WhatsApp: 9833 5766

ONG HUI XIN R23114158
Just Recruit Singapore Pte Ltd EA12C6295

• Fun and dynamic work environment.
• 5 days work week
• 44 hours/ week
• Attractive SIGN ON BONUS!
• Birthday leave
• Outlet sales incentive
• Medical with Dental Benefit
• Career Progression

Manager in Training will go through a 3 to 6 months' structured training in both Front & Back of House before being certified as a full fledge Manager.

Requirements:

• Only Singaporeans may apply
• No experience are welcome as training will be provided
• Having passion in F&B industry

Hey Rocket Pte. Ltd. (EA 21C0816)

Zhen Cheng (R22107904)

+65 8044 8840

Responsibilities:

• Provide legal advice and guidance to the organization
• Ensure company comply with business and employment law
• Overseeing all business transactions and operations comply with the corporate internal policies
• Provide legal support with regards to arbitration, litigation, and adjudication matters
• Work closely with the legal head office on all legal issues
• Work with external legal firms whenever necessary
• Stay up-to-date on local company laws and regulations
• Provide legal training and sharing to employees
• Being company representative to deal with government agencies on all legal matters
• Ad hoc duties as assigned

Requirements:

• Bachelor of Law (LL.B) or equivalent
• At least 5 - 8 years of legal experience, preferably with commercial/ corporate exposure
• Prior working knowledge in FIDIC, PAM, REDAS, PSSCO, or SIA will be an added advantage
• Knowledge of legal system or regulations with SEA region will be ideal

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

Reg. No: R1654399

EA No: 13C6305

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

The successful candidate will join the Branch’s Customer Service Department which offers consumer banking products such as savings accounts, fixed deposits, current accounts and remittances services to customers. He/She will perform both front-office counter service duties and back- office operational and administrative duties in the department. Such duties include handling over the counter banking transactions including opening of accounts; processing inward and outward remittance transactions; processing inter-bank GIRO payments; handling customer enquiries; attending to customers’ account requests; etc.

Requirements:

• A recognized degree.
• At least 1-year experience handling retail banking transactions in a bank
• Good communication and inter-personal skills
• Strong numeric and PC skills
• Team player and able to work in a fast-paced environment

Service Crew | Full/Part Time | Flexible Shift | North/East/West Area | Min 2 Months | $12

Location
NTU
Sembwang
Paya lebar (Kinex)

Timing:
10am-9pm

Part Time
$12/hr

Full Time
$2300-$2700 (5days)
$2800-$3200 (6 days)

Jobscope:
-Assist in food preparation
-Perform order taking, attend customer’s needs
-Basic housekeeping duties
-Cashiering duties

Interested can SMS/WhatsApp me @ 90688875 With the following detail
Full name:
Staying location:
Commitment period:
Job Title: Service Crew

Nelson phua
Fast Career Recruitment
EA License No: 16C8420 | R23113727

Jason Energy Pte Ltd, a wholly owned subsidiary of Jason Marine Group Limited has significant experience in providing completed integrated telecoms for the offshore/onshore oil and gas industries. As a recognised Telecommunication System Integrator in the oil and gas global market, we provide turnkey project systems that covers a full spectrum of services from the areas of engineering design, project management, supply, integration, installation, testing, commission, and maintenance.

We are looking for a Sales Manager (Energy and Offshore) to expand our Energy business in the Oil/ Gas and offshore markets in the local and regional areas. Reporting to Head of Energy, he/ she will

• Source for new prospects and recommend suitable marine products/integrated systems and services for sea worthiness.
• Manage and analyse sales leads to create and forecast the business plan for the potential customers.
• Implement and execute all business plans, while aligning to our corporate goals, to achieve sales performance target.
• Work with the internal proposal team to create high quality proposals for the customers, while aligning to customers’ needs.
• Liaise closely with the technical team to ensure efficiency in the sales and delivery of systems and services to the customers.
• Respond to customers’ enquiries and maintain the relationship with existing customers.
• Any other ad hoc duties as assigned.

Requirements:

• Diploma/Bachelor's Degree in Engineering.
• 4 - 8 years relevant working experience with good sales track record.
• Good marine industry knowledge in the Energy Sector.
• Experience as Ex-Sailors, Ex-Radio Officers, or Ex-Navy personnel are added advantages.
• Respectable network and customer contacts with local and regional shipyards and ship owners.
• Possess excellent business acumen, communication & presentation skills.
• Career progression pathway is available.

• Be part of the Value Office team, where you will help to synergise the hospital's efforts to advance patient engagement, empowerment, and experience.
• Enjoys working with people and is able to distil these encounters into quality service initiatives for systemic change.
• Job scope includes the prompt resolution and closure of service-related feedback, guided by the organisation's service performance indicators.
• Facilitate and coordinate hospital-wide service committees and workgroups which focus on improving service levels and upholding the organisation's service culture.
• Assist in creating and populating data dashboards of feedback indicators to track service satisfaction, feedback trends and patterns for system change initiatives.

The Requirements

• Min a Bachelor's degree, preferably in Marketing, Communications, Psychology, or a business-related discipline
• At least 2 years of working experience in marketing communications or service quality, preferably from the healthcare industry
• An excellent team player and effective communicator
• Creative, highly-motivated and results-oriented
• Excellent organizational, leadership and people management skills
• Good knowledge of social media platforms
• Ability to multi-task with minimal supervision amidst tight timelines
• Experience with data management and analytics will be an advantage

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Service Management Executive

Andrea Eunice Tan Min Er

(R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

In this role, the candidate will be responsible for overseeing the seamless operations and customer relationship of the restaurant throughout both opening and closing shifts, ensuring a positive and efficient dining experience for patrons. The daily duties will include addressing and resolving guest complaints and feedback, with a focus on continuous improvement in food products and services. Providing coaching and constructive customers feedback to staff members to enhance their performance will be a key aspect of this role.

Job Responsibilities:

• Monitoring and maintaining operational systems including Information Technology (POS) within the outlet, ensuring strict compliance with established standards.
• Your duties will involve continuous surveillance and proactive maintenance of the various IT components integral to the outlet's operations, playing a pivotal role in upholding checks and bills efficiency and adherence to industry standards.
• Upholding high standards of food quality and hygiene is imperative, and to implement necessary measures for maintenance.
• Coordination of guest seating, recognition, and accommodation of their preferences, as well as ensuring timely service, will be vital aspects of your responsibilities.
• The candidate will also play a crucial role in recording and promptly reporting all food-related complaints to the Chef.
• Conducting operational team briefings before each service period to ensure staff alignment with service standards is another key responsibility.
• Establishing and maintaining a loyal customer base through personalized customer service will be a central focus.
• Handling emergency and difficult situations effectively, including adjusting modifications to checks or bills as required, is a critical aspect of the role.
• Ensuring staff are well-versed in menu offerings and maintaining high standards of grooming and efficiency will contribute to the overall success of the restaurant.
• Be responsible for maintaining the highest standards of cleanliness, furnishings, equipment, and proper setup in the restaurant and connected areas.
• Regular participation in monthly physical stock takes, covering items such as glassware, plates, and crockery, will also be part of the operations duties.

To qualify in this role, the ideal candidate should thrive in a fast-paced environment, demonstrating a team-oriented mindset and the ability to perform well under pressure. A successful candidate will hold a Diploma or equivalent qualification with a minimum of 8 years of experience in F&B or hospitality . Proven leadership and team-building skills are crucial, coupled with a highly adaptable nature enabling effective leadership, direction of changes, and the articulation of strategic plans. Excellent communication skills are a prerequisite for this position, as effective teamwork and collaboration are integral to the role.

Cheah Wei Ee

Senior Consultant

Registration Number, R23114782

Peoplebank Singapore Pte Ltd

EA Licence Number, 08C5248