Description
Are you ready to discover a brand new world of vibrant F&B and entertainment? Look no further - C.O.T.U awaits, offering a journey filled with excitement! We're not just any venue; we're a dynamic hub, reshaping hospitality norms and crafting memorable experiences.It's a multi-concept lifestyle and entertainment venue, featuring five distinct spaces designed to delight: from a welcoming lobby bar perfect for both work and relaxation, to a sophisticated modern Japanese restaurant, an energetic ultralounge, a refined cocktail bar with live entertainment, and even a rooftop swimming pool offering stunning city views!
Key Responsibilities:
Operational Leadership: Assist in managing daily restaurant operations, ensuring smooth service flow, adherence to standards, and guest satisfaction.
Team Supervision: Lead, motivate, and train F&B staff, including servers, bartenders, hosts, and kitchen staff. Ensure they are knowledgeable about menu offerings, service techniques, and company policies.
Guest Service: Handle guest inquiries, complaints, and feedback promptly and professionally. Strive to create a positive, welcoming environment for all guests, ensuring the highest level of customer service.
Sales & Upselling: Collaborate with the management team to drive sales through upselling initiatives, promotional events, and excellent guest experiences.
Qualifications:
Experience: Minimum 2-3 years of experience in a supervisory role within the food and beverage industry, preferably in a high-volume or upscale restaurant, hotel, or catering environment.
Customer Service Excellence: A passion for providing excellent guest service and handling situations with a positive, solutions-oriented approach
Problem-Solving: Ability to think on your feet and address challenges as they arise in a fast-paced environment.
Role is open to dependent pass and LTVP+ holder who are residing in Singapore