PURPOSE OF THE ROLE
Our General Managers are fully responsible for the planning, organising, and coordinating the daily operations of the restaurant for an efficient and profitable site.
It is important that the person is this role genuinely loves food and has the passion to lead a team to success. We pride ourselves on serving the best burger and lobster and want our management to embrace this
Our General Managers will be able to work with autonomy in a fun, fast paced environment with our fantastic teams, with the ability to also grow their businesses.
ESSENTIAL DUTIES & RESPONSIBILITIES
· Establishes restaurant business plan through restaurant demand
· Maintains operations with policies and standard operating procedures
· Working with the Operations Managers and other General Managers to create initiatives to grow the business.
· Communicate effectively with the team, through regular meetings and twice daily briefings. Manager meetings must be held weekly with clear targets and actions.
· Must be able to motivate staff and maintain a positive work environment, deliver excellent guest service and maintain a high standard of guest profile and atmosphere management at all times.
· Ensure there is a clear handover process in place daily for all manager changeovers
· Manage and maintain correct team levels, identify recruitment needs and take an active role in search and selection activities (including legal working documents) and the appointment of team.
· Ensure every new team member has an inspiring and informative induction, with clear expectations and sufficient training provided.
· Take full responsibility for set-up and effective operation of the business sat all times, including security and safety of your team and guests.
· Responsible for recruitment, interview and training all staff, ensuring compliance with all procedures, working with the HR Department when required.
· Conduct team reviews during probationary periods and performance reviews for improvement and development.
· Coordinate the work of the team to ensure that team goals are achieved. Oversee all staffing schedules to ensure adequate staffing in line with labour budgets
· Support and guide team members, building effective team relationships, set them clear goals and targets, these must be reviewed regularly.
· Ensure hygiene practices for food handling, general cleanliness and maintenance of kitchen is compliant and in accordance with regulations, company policies and due diligence procedures.
· Ensure that all financial and payroll duties are completed accurately, on time and in accordance with the company policies and procedures
· Manage all business administration within your management team to ensure it’s
completed in a timely fashion sticking to timelines agreed with your ops manager.
· Take full accountability for all cash management throughout the business, conduct thorough investigations into any cash loss and report to your ops manager.
· Carry out any duties or tasks as instructed by the company or your ops manager.
KEY SKILLS REQUIRED
· Previous experience as a General Manager in a fast-paced environment
· Ability to develop and motivate staff members
· Strong communication skills
· Ability to troubleshoot and problem solve
· Must be efficient, well organized and remain calm under pressure
· Understanding of Budget/KPI/P+L’s
· Competence in the use of MS Office 2010, particularly Excel, Word, and Access to intermediate level, Internet and email.
Company Offers attractive compensation package;
· Monthly Service Charge Share
· Annual Leave, Sick Leave, Child Care Leave, Marriage Leave etc
· Overtime pay
· Provision of meal/ meal allowance
· Staff Discount
· 5 days work week, 44 hours per week
· Uniforms provided
· Health and dental care provided
· Employee retention
