Total 19 Senior Executive it manager job vacancies in Singapore, South East

Responsibilities:

• IT infrastructure (Hardware and software), POS system installation and maintenance including remote troubleshooting
• Liaising with third part vendors for new store infrastructure setup
• Updating the store systems if it is needed
• Provide Level 1 and Level 2 support and standby for the store operation
• Conduct training new Supervisors in how to use all systems and how to handle minor technical issues
• Prepare system manual guidebooks of all software systems and editing for any updates
• Participate in UAT testing before GO-LIVE and release the new version
• Update windows and security patches of store POS and laptop and ensure cybersecurity
• Maintain store IT inventory list and update documentation on IT asset management
• Facility Management: Ensure the office space is in good condition by liaising with vendors or managing minor repairs as necessary
• Other ad hoc duties as assigned by superior

Requirements:

• 5 days work week (weekend included), (standby allowance)
• Minimum Diploma in Information Technology or equivalent
• At least 2 years’ working experience in the related field - preferably with retail sector
• Good knowledge of Microsoft windows operating systems
• On-site support and resolution of all software and equipment issues
• Excellent analytical, troubleshooting and communication skills
• Ability to work in a fast-pace and dynamic environment
• Good understanding of Microsoft SQL server and scripts

Job description

1) Drive company IT matters and propose solutions to meet business objectives.

2) Maintenance of IT infrastructure, kiosk and provide server administration and support (AD, ESXI and Hyper-V)

3) Provide technical support to users on hardware and various applications

4) Communicate effectively with users to identify and resolve issues timely

5) Provide technical support, monitor system, security and EDR updates

6) Conduct periodic system preventive maintenance checks, patches updates and review log report

7) Perform server and network management

8) Maintain proper IT documentation, contracts, SOPs

9) Provide regular progress and status update, and follow through on IT projects

10) Adhoc duties assigned by Manager

Job requirements

• Minimum Diploma in Information Technology or equivalent.

• CCNA, Microsoft Windows Certified, Cyber Security and etc.

• Preferably with a minimum 2-3 years' experience in Deployment/Maintenance Server & Network

• Knowledge of cyber security is an added advantage.

• Strong in problem solving multi-tasking, systematic and organised

• Must be a team player, self-motivated and able to work independently.

A Day in the Life

• Provide level 1 helpdesk support to all PC & MAC users
• Ensure smooth on-boarding and off-boarding of end-users
• Facilitate repair process for IT Hardware
• Perform PC build and software installations
• Migration of user’s data, software, or computer
• To escalate specific requests or issues to next level for immediate attention and resolutions
• Support Project implementations, as when required
• Maintain proper IT documentation

What We are Looking For

• Diploma in Information Technology/Computer Science
• Minimum 1-2 years of relevant experience
• Previous working experience in helpdesk environment is a plus
• Basic knowledge of Office & Windows applications, and hardware troubleshooting
• Able to work beyond normal working hours (upgrade/maintenance, urgent technical issue) and support on weekend when urgent duty arise
• Good working attitude and team player

Job description

1) Drive company IT matters and propose solutions to meet business objectives.

2) Maintenance of IT infrastructure, kiosk and provide server administration and support (AD, ESXI and Hyper-V)

3) Provide technical support to users on hardware and various applications

4) Communicate effectively with users to identify and resolve issues timely

5) Provide technical support, monitor system, security and EDR updates

6) Conduct periodic system preventive maintenance checks, patches updates and review log report

7) Perform server and network management

8) Maintain proper IT documentation, contracts, SOPs

9) Provide regular progress and status update, and follow through on IT projects

10) Adhoc duties assigned by Manager

Job requirements

• Minimum Diploma in Information Technology or equivalent.

• CCNA, Microsoft Windows Certified, Cyber Security and etc.

• Preferably with a minimum 2-3 years' experience in Deployment/Maintenance Server & Network

• Knowledge of cyber security is an added advantage.

• Strong in problem solving multi-tasking, systematic and organised

• Must be a team player, self-motivated and able to work independently.

Job Description

• Provide comprehensive support for shore-based infrastructure, applications, and end users.
• Provide infrastructure support for a network consisting of switches, firewalls and maintain the reliability of the network and systems infrastructure.
• Monitor backup server and enterprise backup system to ensure the recovery of user data and email systems.
• Set-up and maintain IT equipment in Auditorium, Boardroom and other meeting spaces as required.
• Coordinate with vendors for the procurement and servicing of IT equipment.
• Manage company domain name and public IP addresses.
• Administer Active Directory, DNS, DHCP and MS O365.
• Assist in server monitoring, configuration, installation, and setup user sccount / security administration.
• Provide multi-level support and convey resolutions for issues pertaining to software, hardware, printers, e-mail, network and telecommunication.
• Configure IT profiles and equipment.
• Provide expert knowledge on Microsoft Office and other Windows applications to resolve issues.
• Analyze, monitor, and resolve application and system failures and provide general analysis and operational support.
• Carry out scheduled and emergency maintenance of managed systems to ensure that the production platform runs at optimal capacity.
• Initiate installations of application software and updates.
• Resolve application and system failures.
• Facilitate end-user communication and computing for ships at sea.
• Collaborate with ship personnel and make visits to ships as required.
• Engage with third-party vendors and Telco providers for infrastructure maintenance and ship communications.
• Extend support to colleagues in other regions as the company expands.
• Update IT and user inventory / data and produce monthly reports.
• Understand the potential cyber vulnerabilities in computer-based systems and technical procedure and protection measures to ensure availability and integrity of systems and data.

• Minimum Diploma holder in relevant discipline with minimum 3 years of experience.
• Must have strong computer hardware and software proficiency.
• Experience in maritime sector and operations, and strong familiarity with navigational aids and maritime communication systems.
• Able to troubleshoot and problem solve.
• Good communication skills, team player & able to work in challenging ICT environment.
• Able to travel overseas and board vessels and perform duties on ships in shipyard & anchorage.
• May need to work on weekends and public holidays.
• Candidate with maritime industry experience will be an added advantage.

Chan Chee Meng
EA 07C3069
R1110620

A Day in the Life

• Provide level 1 helpdesk support to all PC & MAC users
• Ensure smooth on-boarding and off-boarding of end-users
• Facilitate repair process for IT Hardware
• Perform PC build and software installations
• Migration of user’s data, software, or computer
• To escalate specific requests or issues to next level for immediate attention and resolutions
• Support Project implementations, as when required
• Maintain proper IT documentation

What We are Looking For

• Diploma in Information Technology/Computer Science
• Minimum 1-2 years of relevant experience
• Previous working experience in helpdesk environment is a plus
• Basic knowledge of Office & Windows applications, and hardware troubleshooting
• Able to work beyond normal working hours (upgrade/maintenance, urgent technical issue) and support on weekend when urgent duty arise
• Good working attitude and team player

As a Senior IT Infrastructure Engineer, you will play a critical role in ensuring the reliability, performance, and security of our customers' IT infrastructure. You will be responsible for performing preventive maintenance, firmware patching, and corrective maintenance activities to optimize system performance and minimize downtime. This role requires a deep understanding of IT infrastructure components, strong troubleshooting skills, and the ability to collaborate effectively with cross-functional teams. You will also need to manage and work closely with our vendors to deliver our best services to our clients.

• Perform preventive maintenance activities on IT infrastructure components, including servers, storage systems, networking equipment, and other critical hardware.
• Plan and execute firmware patching and upgrades to ensure the security and stability of infrastructure systems.
• Respond promptly to customer-reported incidents and perform corrective maintenance to resolve issues and minimize service disruptions.
• Collaborate with internal teams to diagnose and troubleshoot complex infrastructure problems and implement effective solutions.
• Develop and maintain documentation related to preventive and corrective maintenance procedures, system configurations, and best practices.
• Participate in the design and implementation of infrastructure improvements, including capacity planning, performance optimization, and technology refresh initiatives.
• To plan with customer on Preventive Maintenance schedule for servers under MA.
• To do break fix for servers, storage and tape.
• To perform Firmware patching for HW.
• To perform OS patching when required.
• To support Account Manager in sizing if necessary.
• To do min implementation if necessary.
• Provide technical guidance and mentorship to junior members of the infrastructure team.
• Stay abreast of industry trends, emerging technologies, and best practices related to IT infrastructure management.

As a Senior IT Infrastructure Engineer, you will play a critical role in ensuring the reliability, performance, and security of our customers' IT infrastructure. You will be responsible for performing preventive maintenance, firmware patching, and corrective maintenance activities to optimize system performance and minimize downtime. This role requires a deep understanding of IT infrastructure components, strong troubleshooting skills, and the ability to collaborate effectively with cross-functional teams. You will also need to manage and work closely with our vendors to deliver our best services to our clients.

• Perform preventive maintenance activities on IT infrastructure components, including servers, storage systems, networking equipment, and other critical hardware.
• Plan and execute firmware patching and upgrades to ensure the security and stability of infrastructure systems.
• Respond promptly to customer-reported incidents and perform corrective maintenance to resolve issues and minimize service disruptions.
• Collaborate with internal teams to diagnose and troubleshoot complex infrastructure problems and implement effective solutions.
• Develop and maintain documentation related to preventive and corrective maintenance procedures, system configurations, and best practices.
• Participate in the design and implementation of infrastructure improvements, including capacity planning, performance optimization, and technology refresh initiatives.
• To plan with customer on Preventive Maintenance schedule for servers under MA.
• To do break fix for servers, storage and tape.
• To perform Firmware patching for HW.
• To perform OS patching when required.
• To support Account Manager in sizing if necessary.
• To do min implementation if necessary.
• Provide technical guidance and mentorship to junior members of the infrastructure team.
• Stay abreast of industry trends, emerging technologies, and best practices related to IT infrastructure management.

You will be part of a well-established international team in Information Security focused on Cloud Security Architecture, Security Tooling Engineering and Automation.  

Your role will contribute to the success of the team and the Company. 

Your key tasks

• Support Cloud & Infrastructure Organization by reviewing and analysing Network, Systems, and Application architectures to enforce and validate Security requirements.
• Leads Threat Model exercises for new services/major changes.
• Actively Collaborate with your team members to support them on daily operations, including: 
  • Review of IT infrastructure solution designs to ensure compliance with policies and standards. 
  • Operational implementation, Automation, and ownership of Security Tools 
  • Assist in deploying automation of operational processes and procedures, identify weaknesses, propose, plan, and deploy improvements to address and enhance the infrastructure design. 
• Support and maintain the APAC’s Information Security Management System (ISMS) to assure continuous compliance with regulations, laws, and contractual obligations by adopting and deploying industry and market standards and accepted best practices.
• Be on routine standby to support the team.

Assurity Trusted Solutions (ATS) is a wholly-owned subsidiary of the Government Technology Agency (GovTech), incorporated to operate the National Authentication Framework (NAF) and National Certification Authority (NCA). We seek to be the Source of Trust in the use of digital services and committed to improving Trust and High Assurance of digital services by providing secure and convenient identity management solutions.

We are looking for a Senior IT Auditor to join us in our mission to improve Singapore’s competitiveness as a trusted ICT hub for citizens and businesses

A brief summary of your job responsibility:

• Develop and customise audit programmes/security audit checklists to assess the design and operating effectiveness of internal controls in mitigating IT risks.
• Lead, plan, develop and conduct annual policy compliance and process audits, and technical audits on critical systems and infrastructure.
• Manage agency interactions, including briefings, conduct of audit fieldwork, management responses, and follow-up actions to ensure on-time and on-target execution of audit plans.
• Review audit findings and assess agencies’ and Whole-of-Government overall state of ICT governance and risks.
• Formulate mitigation plans to improve the state of overall ICT governance.
• Work with multiple agencies at the working and management levels to assess the current situation and identify recommendations to address the gaps.
• Monitor and validate audit findings to ensure control remediation is effective and root causes have been addressed.
• Plan, source, and actively manage outsourced augmentation of internal capability, to deliver the committed deliverables.
• Perform ICT&SS audits of Government agencies determined by the Audit and Compliance Division of GovTech;
• Perform In-depth audit of Government agencies’ ICT&SS processes/applications/supporting infrastructure and systems
• Perform follow-up audit (FUPA) of past audit findings of Government agencies determined by ACD; import audit findings into the central repository;
• Perform any other related services which may be required by ACD to carry out the ICT&SS audit.

To succeed in this role, you will ideally have:

• With at least 6 years of working experience with a solid record in IT Audit, applicants with more experience can be considered for a Senior IT Audit Manager role.
• Prior experiences in leading an end-to-end IT Audit.
• Strong security background (understanding risk assessment, legal & regulatory requirements, threats, vulnerabilities, security policies etc.)
• Experience in performing audits for compliance with COBIT framework and ITIL practices.
• Familiarity with IM8 or equivalent ICT policies is plus
• Performed security assessments benchmarked against common security standards such as NIST 800-53 or ISO 27001
• Prior experience in Application Development and Cloud are preferred but not mandatory
• Good communication & interpersonal skills.
• Excellent stakeholder management, influencing & planning skills.
• Possess CISSP/CISA/CISM, or other relevant cybersecurity qualifications

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will be commensurate with your qualifications and experience. Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site.

• A wholly-owned subsidiary of GovTech.
• We promote a learning culture and encourage you to grow and learn.
• A competency framework is in place to help you grow your career with us.

A World Of Opportunities Awaits

Company Name: Dusit Thani Laguna Singapore

Job Title: IT Executive

JOB RESPONSIBILITIES

• Responsible for the efficiency and effectiveness of the IT system infrastructure.
• Acts as the 1st Level help desk support to all our guests & colleagues who requires support.
• Responsible for the entry, tracking and management of all incoming support calls.
• Assist in configuring, installing and supporting application software, network infrastructure and servers.
• Duties may require to work on weekend.

JOB REQUIREMENT

• Minimum education of Diploma in Computer.
• Minimum of 1 yearIT Executive of IT experience. Exposure to hospitality industry is highly desirable.
• Knowledge in Opera, Point-of-Sale, PC., LAN. and other applications widely used in hospitality business would be preferred.
• Process professional disposition with excellent communication and interpersonal skills.

BENEFITS

• Company Transport Pick-up/Drop-off point: Simei MRT
• Duty Meals, Staff Discount, Dental and Medical.

*Only shortlisted candidates will be notified.

Provide 1st level IT support to maintain IT operations for different sites.

Job Description:

· Functioning as the IT Executive, this role adopts and provides the best “customer service provider” experience to the office’s supported staff in all areas of IT services & provision.

· To support and attend to tickets promptly and efficiently across all departments by providing solutions to technical issues related to 1st level support (hardware, software, network, servers, etc.).

· To assist in all aspects of the office’s network, servers, and core infrastructure, including but not limited to installation, configuration, administration, troubleshooting, performance tuning, preventative maintenance, monitoring security procedures, capacity planning and maintenance of all computer hardware and software systems.

· Bring up ideas to help mitigate risks and fix potential issues before they happen and ensure all systems and services needed for a smooth operation are always readily available.

· Ensure staffs’ workstations are equipped with necessary tools such as proper software, updated patches, and licenses to carry out their work efficiently on daily basis.

· Conduct scheduled maintenance checks on equipment to avoid any undetected faults and unauthorized installations by any staff.

· Maintain proper documentation of licenses, hardware and software inventories and ensure that records are up to date and properly presented. Monthly IT reports are required.

· To always maintain cleanliness and tidiness of working areas and making it pleasant for everyone not limited to the IT workspaces, personal desk area, server room and storage areas.

· Gather inputs from stakeholders for review to aid them in optimizing their processes and improve existing workflows.

· Work on any other IT or tech related matters or projects as required by different stakeholders internal or external.

Requirements:

· 1-2 years in a related field of work with relevant technical qualifications.

· Computer, mobile & network device issues troubleshooting (Windows, iOS, Android).

· VBA, Excel Macros, Batch Scripting.

· Knowledge of data analysis process, Structure Query Language.

· Fresh graduates with relevant skillset are welcomed.

Benefits

• Competitive Salary Scheme
• Career advancement guaranteed
• Annual leave
• Medical leave
• Annual Performance Bonus
• Work-life balance environment

Responsibility

• Improve and maintain the network infrastructure and network security setup and architecture
• Design, configure and deploy and maintain all network and security solutions
• Proactively work to improve reliability, stability, and security
• Perform troubleshooting, performance tuning, and capacity planning
• Create and update documentation
• Responsible for any other ad hoc duties assigned

Requirements

• Diploma/ Bachelor in Computer Science/ Information Technology or relevant field
• At least 3 years of relevant working experience in a relevant field and role
• Preferably with Cisco Certification
• Knowledge of networking protocols such as but not limited to, NAT, DHCP, DNS, BGP, RIP, OSPF
• Knowledge of switching protocols (VLAN, STP, VTP, EtherChannel, Port Security
• Excellent problem-solving and troubleshooting skills
• Ability to work independently as well as collaboratively within a team environment

**Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

MUFG Investor Services IT team is looking for a talented and experienced Application Support Analyst who will be responsible for supporting banking applications such as Flexcube, SWIFT, MUFG Automated Payment System, FX All and MUFG FX, in addition to integrated banking products.

Successful applicant should have experience in working with banking solutions for Financial and Fund Administration Institutions. This person will be responsible for the delivery of internal operations and support, he/she will interact with the external vendors, and be part of an internal team managing a portfolio of in-house/vendor applications. The candidate will play a crucial role of linking the business teams and the IT solutions group.

You Will:

• Play a key role as part of a global support team covering the IT Core banking applications (Flexcube, SWIFT, MUFG Automated Payment System, FX All and MUFG FX),
• Provide Level 2 Incident & Problem Management support by working with vendors &/or Internal support teams to resolve technical and user issues during product migration and BAU,
• Coordinate with vendor and/or Support teams for various technical deliverables including Customization Deliveries, Patch sets, fixes,
• Document IT user procedures around IT Change Management & business user procedures while effectively supporting user training,
• Support Project Managers in ongoing initiatives related to the Core Banking Solutions.
• Interact with vendors of financial systems about technical issues and the coordination of enhancements.
• Participate in new platform releases, as well as testing activities to confirm system changes, upgrades, and enhancements, ensuring they meet quality standards before deployment.
• Development and enhancement of the platforms to increase automation and expand the utilization of features,
• Internal co-ordination between distinct internal IT functions and groups to ensure high quality service delivery and total ownership of issues to complete resolution,
• Examinations and Audits - Respond to requirement from regulators and auditors to provide appropriate support for information requests.

All the Better:

• Knowledge of IaaS (e.g. Amazon Web Services (AWS), Microsoft Azure)
• Good working knowledge of Microsoft Windows Server environments, Linux, Java applications, Microsoft IIS, Apache Tomcat, Weblogic, SQL Server, Oracle DB.
• Knowledge of System Development Lifecycle and standard software development methodologies including ITIL standards (certification will be a plus).

The position is responsible in assisting the IT Manager to handle the day-to-day IT operations. The IT Executive maintains the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, supporting the internal IT Helpdesk, troubleshooting hardware and software issues and providing resolutions to IT matters. This position will be responsible for the administration and internal support of the hotel’s computers, printers, servers, and related equipment.

Primary Responsibilities

IT Operations

• Provide frontline PC and server troubleshooting, resolve IT issues for end users.
• Modify configurations, utilities and software default settings.
• Support and administer Windows Servers.
• Backup and optimize database.
• Perform regular system’s health check and capacities studies to ensure optimum performance of servers and network.
• Provide In-house guest IT related matter troubleshooting.
• Install, test and configure new workstations, peripheral equipment and software. Assist with PC setup, IT system and access for onboarding of new users.
• Ensure that the usage and installation of software is in accordance with the software licensing laws.
• Work and consult with hardware and software vendors to setup and maintain all required equipment.
• Support the hotel’s stand-alone systems, including but not limited to, systems connected to the Network, point of sales systems, all related interfaces and file server.
• Assist the IT Manager in executing all IT projects at the Hotels.
• Assist the hotel’s day-to-day IT activities ensuring all standards are followed.

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by management.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other duties as assigned by the Management.

ServiceNow is changing the way people work. With a service orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our products, and we live for our customers. We have high expectations, and a career at ServiceNow means challenging yourself always to be better.

The IT Asset Management Advsiory Solution Consultant role is a customer facing domain expert who will drive innovative business solutions with our customers, by applying technical and business skills.

This role is a Pre-Sales/Sales Engineering/Solution Consulting role. The role takes a consultative approach with our customers and prospects to discover and map business outcome-driven solutions. You will partner with sales, solution consulting, and the ServiceNow ecosystem to achieve customer success through thought leadership and driving awareness.

Your Impact:

• Create and contribute in Sales campaigns for ITAM focused on Software Asset Management (SAM), Hardware Asset Management (HAM), and Cloud Resource Management
• Serve as a thought leader on ITAM for ServiceNow
• Strong alignment with Product Management and Engineering teams on roadmap and field feedback
• Create and own programs that enable Solution Consultants to demonstrate the value of SAM
• Contribute to and maintain a showcase of SAM solutions created on the ServiceNow platform
• Assist the sales personnel in the qualification of customer needs
• Performing business value assessments to determine the value for clients
• Demonstrations of solutions, both standard and tailored to prospects and existing customers
• Responding to request for information/proposal documents
• Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
• Supporting Marketings events – user conferences, trade shows, webinars
• Staying current on competitive analysis and understanding how to best position ServiceNow solution
• Understanding business and technical problems the product addresses, including key regulations, business drivers, evolving business needs, licensing models

Job Description

Job Responsibilities

• Provide day-to-day technical support to in-house company users (including regional offices)
• Manage servers, networks (LAN, WAN, VLANs and Wireless), computers, routers, switches, firewalls, CCTV, door access, software deployment, security updates and patches.
• Manage system and network security.
• Assist in IT requirements for onboarding and off-boarding of all employees.
• Provide professional recommendations for upgrades or modifications to IT systems.
• Manage IT inventory in store.
• Manage software license and domain renewals.
• Other ad-hoc duties as assigned from time to time.

Job Requirements

• Minimum Diploma in Computer Science / Information Technology or related field.
• Minimum 2 years of relevant working experience.
• Proficient in Microsoft Windows (10/11/Server), VMware vSphere.
• Technically inclined and hands-on, keen to pick up new technology and skillsets.
• Knowledge of the SAP B1 system is advantageous but not a must.
• Knowledge or past experience in IoT implementation would be advantageous but not a must.
• Able to communicate effectively.
• Good attention to detail and ability to multitask.

NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to support NTU's core mission of education and research.

The NSS Technical Support Executive is responsible for providing effective IT/AV technical support role, in relation to the generic desktop/ laptop PCs, mobile devices, Audio Visual (AV) equipment, as well as NTU campus software. This includes problem diagnosis, configuration, installation, and general troubleshooting of IT/AV systems and applications, adhering closely to the Service Levels Agreements (SLAs) and policies set by the organization.

Responsibilities:

• Provide on-site Level 1 & 2 Support in relation to IT/AV- related service disruptions at the Common Teaching Facilities (Lecture Theatres, Tutorial Rooms and Meeting Rooms), One Stop Tech Lounge and Schools/Faculties.

• Diagnose and troubleshoot IT/AV equipment faults and application errors, to restore service provision.

• Troubleshoot technical problems of low to medium complexity, resolution to resolve these incidents.

• Assist in replacing generic IT/AV equipment parts and peripheral components for servicing, as required, and liaising with multiple vendors.

• Provide IT/AV technical support as assigned, in response to ad-hoc manpower request from Local Units (including providing AV support for events, video conference/ meeting/ interview support).

• Respond to all technical emergencies raised by NSS Service Desk.

• Provide face to face IT support by appointment at One Stop Tech Lounge.

• Facilitate processing and tracking of other administrative activities.

• Document IT/AV related problems and resolution procedures in Knowledge Base for future reference.

• Maintain technical documentation related to configuration of IT/AV equipment and components.

• Carry out Asset management in accordance with NTU policy and procedures. Keep track of the IT/AV asset movements at the respective storeroom locations.

Requirements:

• Minimum GCE “A”-levels / Diploma in Information Technology with 2 years of relevant working experience

• Proficient in problem diagnostics and resolution, with the ability to work autonomously

• Good working knowledge on desktop operating systems including Windows 10 and above, Macintosh OS, and associated generic applications

• Working knowledge on other IT domains, including software, hardware, servers and network operations

• Working knowledge in handling/operations on audio/video equipment and its infrastructure

• Preferred experience on programming, ServiceNow, data integration and ITIL Certified

Responsibilities:

• IT infrastructure (Hardware and software), POS system installation and maintenance including remote troubleshooting.
• Liaising with third part vendors for new store infrastructure setup
• Updating the store systems if it is needed.
• Repairing and replacing equipment as necessary
• Provide Level 1 and Level 2 support and standby for the store operation.
• Conduct training new Supervisors in how to use all systems and how to handle minor technical issues.
• Prepare system manual guidebooks of all software systems and editing for any updates.
• Participate in UAT testing before GO-LIVE and release the new version.
• Update windows and security patches of store POS and laptop and ensure cybersecurity.
• Maintain store IT inventory list and update documentation on IT asset management.
• Other ad hoc duties as assigned by Manager.

Requirements:

• Diploma/Degree in Information Technology or equivalent
• At least 2 years’ working experience in the related field - preferably with retail sector.
• Good knowledge of Microsoft windows operating systems
• On-site support and resolution of all software and equipment issues
• Proven analytical and troubleshooting abilities.
• Excellent analytical, troubleshooting and communication skills.
• Microsoft MCSE or Cisco CCNA certified but not compulsory.
• Good understanding of Microsoft SQL server and scripts