Total 21,995 Others/Any it specialist job vacancies in Singapore

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

GFM Operations -GFM Ops operates as a Regional Processing Centre (Hub & Spoke) supporting GFM businesses in the region. The hub and spoke model allow GFM business to scale up while remaining agile in product and service offerings in the fast, evolving market environment. As GFM business expands product offerings in the region coupled with the dynamic regulatory environment, GFM Ops leverages on this unique advantage to continue to standardize processes to manage processing risk and to facilitate automation as well as governance of service level and quality.

Responsibilities

• Lead and guide the team on Fixed Income Products settlement process and reconciliation control
• Provide robust support for E2E processing of Fixed Income Products, including New Issuance
• Responsible for E2E processing, smooth completion and settlement of the daily operations for Bonds/Repos.
• Authorise payment and delivery instructions for MT2XX and MT5XX swift messages.
• Perform validation for all Bond/Repo trades against source documents in Murex &/or Front Arena system
• Execute pre-settlement confirmation with counterparties
• Liaise with the respective local T&M branches, CBG, WMO or Common Depository on fixing or settlement, where necessary
• Perform month-end bond holdings reconciliation between Murex and Custodians/Common Depository
• Ensure compliance to general banking/statutoryrequirements andrequirements of both internal & regulators compliance
• Provide robust support and consistently high service levels for all stakeholders/clients
• Engage with managers to contribute ideas and solutions on risk management area
• Involve in data and business analytics to support business growth.
• Leverage data analytics and support data driven operating model i.e. Value map to drive pre-defined outcomes
• Establish collaboration across different support units and T&M business by Managing through journey
• Participate in UAT on ad hoc basis for system enhancement and Business project.
• Provide support during Singapore holidays for other currency transactions.

Requirements

• Minimum 5 years of relevant experience in Treasury Operations.
• Strong domain knowledge and work experience on Treasury products and associated process life cycle.
• Strong risk and control mindset on settlement process flow.
• Ability to debug problem caused by hardware, operating system software, application programs, or network failure.
• Team player with a positive attitude to motivate team members towards meeting and achieving goals.
• Knowledge on market and industry requirements for securities settlement and issuance of Debt Securities Instruments (New Issue) including Repo transactions.
• Familiarity with other derivative product(s) that may be embedded in the Notes structure(s).
• Knowledge on Swift Messages format and creation.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

GFM Operations -GFM Ops operates as a Regional Processing Centre (Hub & Spoke) supporting GFM businesses in the region. The hub and spoke model allow GFM business to scale up while remaining agile in product and service offerings in the fast, evolving market environment. As GFM business expands product offerings in the region coupled with the dynamic regulatory environment, GFM Ops leverages on this unique advantage to continue to standardize processes to manage processing risk and to facilitate automation as well as governance of service level and quality.

Responsibilities

• Lead and guide the team on Fixed Income Products settlement process and reconciliation control
• Provide robust support for E2E processing of Fixed Income Products, including New Issuance
• Responsible for E2E processing, smooth completion and settlement of the daily operations for Bonds/Repos.
• Authorise payment and delivery instructions for MT2XX and MT5XX swift messages.
• Perform validation for all Bond/Repo trades against source documents in Murex &/or Front Arena system
• Execute pre-settlement confirmation with counterparties
• Liaise with the respective local T&M branches, CBG, WMO or Common Depository on fixing or settlement, where necessary
• Perform month-end bond holdings reconciliation between Murex and Custodians/Common Depository
• Ensure compliance to general banking/statutoryrequirements andrequirements of both internal & regulators compliance
• Provide robust support and consistently high service levels for all stakeholders/clients
• Engage with managers to contribute ideas and solutions on risk management area
• Involve in data and business analytics to support business growth.
• Leverage data analytics and support data driven operating model i.e. Value map to drive pre-defined outcomes
• Establish collaboration across different support units and T&M business by Managing through journey
• Participate in UAT on ad hoc basis for system enhancement and Business project.
• Provide support during Singapore holidays for other currency transactions.

Requirements

• Minimum 5 years of relevant experience in Treasury Operations.
• Strong domain knowledge and work experience on Treasury products and associated process life cycle.
• Strong risk and control mindset on settlement process flow.
• Ability to debug problem caused by hardware, operating system software, application programs, or network failure.
• Team player with a positive attitude to motivate team members towards meeting and achieving goals.
• Knowledge on market and industry requirements for securities settlement and issuance of Debt Securities Instruments (New Issue) including Repo transactions.
• Familiarity with other derivative product(s) that may be embedded in the Notes structure(s).
• Knowledge on Swift Messages format and creation.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

To assist the Mortgage Product Manager and participate in designing proposition and journey for Mortgage Loan, delivering joyful customer/employee journeys and financial outcome, including

1. Day-to-Day monitoring of run-off situation

2. Extract, compile and analyze data especially on mortgage loan based on lock-in trigger, interest rate

3. Participate in discussions with Business Analytics to enhance our current propensity model and build a new pricing sensitivity model

4. Make recommendation on engagement plan.

5. Execute and track customer engagement campaigns

6. Collaboratively work in cross-functional teams in an agile and robust manner

7. Any other administrative work relating to mortgage portfolio retention.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Infrastructure Engineer

· A minimum of 5 years of experience in Banking Infrastructure environment.

· Monitor the health of the Linux, Windows, AIX, VMware servers through both automated and manual processes.

· Perform server hardware maintenance and upgrades.

· Timely action to resolve or escalate to the next level for investigation.

· Great knowledge in handling incident, change management process.

· Install, configure, and maintain servers in a Linux, Windows environment.

· Maintain documentation for procedures, configurations, and programs.

· Good knowledge of the fundamentals of VMware ESX and related technologies.

· Excellent communication and collaboration skills.

· Great organizational, time management, and problem-solving skills.

· Availability to resolve urgent environment problems outside of business hours.

· 24/7 support required to handle BAU Operations.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

IT Business Analyst - {Payments Systems) - Bank

We are seeking a highly motivated candidate for the position of IT Business Analyst within Information Technology Department under Asian Systems Office.

The successful candidate will be part of a growing dynamic regional team that in charge of Regional Payment System.

This is a critical system that processes all the domestic payments received from our corporate customers in this region.

You will be expected to play an important role in ensuring good quality, timely delivery of the system solutions.

Job Responsibilities:

• Conducts requirements analysis and collaborate with business units to elicit and review business requirements
• Work with cross functional teams to analyse and define the integration requirements between different systems, highlighting any dependencies and impacts
• Responsible to analyse and define detailed functional and non-functional requirements based on the business requirements
• Monitor and manage risks/issues related to the requirements and scope creep
• Work with offshore test team to translate requirements to test scenarios and test cases. Validates test result to ensure the fixes are tested correctly before rolling out to production.
• Clarify test findings escalated by test team and classify the findings accordingly (either as a defect or change request)
• Liaise with the relevant teams including vendors to investigate reported issues/problem, identify root cause/impact, implement workaround and fixes to resolve issue.
• Manage the outstanding defects/change requests, prioritize with business units and plan for the fix or implementation.
• Provide L3 production incident analysis, resolving, handle user queries and change requests.
• Maintain up to date knowledge based or documents related to application features and processes (subject matter expertise)

Job Requirements:

· Bachelor’s Degree in Computer Science, Information Systems, or other related field

• 7+ Years of experience with specialization on Payments implementations, with exposure to methodologies and frameworks for business analysis

· Experience in Payment & Settlement systems with strong domain knowledge of Asia Pacific payment systems (e.g. RTGS, NEFT, ACH, CITAD, G3 Fast, Payroll etc.)

· Excellent Knowledge of ISO20022 payment standard and SWIFT messages

• Experience with TCS Bancs Payments product preferred

· Familiar with project management fundamentals and change management processes

• Excellent analytical, troubleshooting and problem solving skills
• Strong verbal and written communication skills
• Excellent interpersonal and negotiation skills
• Strong planning, organizational and time management skills
• Self-motivated and possess drive, and ability to work independently and a good team player
• Experience in software development lifecycle (SDLC) and exposure to Agile methodology
• Knowledge in Java/J2EE platform, Oracle DB, SQL, Unix/Linux, IBM WAS (would be a plus)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

ALM Risk Business Analyst

1. Responsibilities

1.1. Gather, collate, and analyze requirements from business users and provide clear functional specifications for enhancements to ALM Risk Systems.

1.2. Perform impact analysis of enhancement requests on existing processes.

1.3. Design solutions that are sound, adequate, and forward-looking to address ALM business requirements.

1.4. Plan, schedule, and executes to deliverable objectives from initiation till successful implementation within agreed timelines.

1.5. Devise comprehensive test plans (including test scenarios and test cases) to test IT deliverables.

1.6. Perform User Acceptance Testing, Regression Testing, Simulation Testing and Live verifications to ensure system deliveries meet requirements objectives.

1.7. Formulate a Roadmap for ALM Risk Systems that continually addresses existing and potential business needs.

1.8. Provide functional support to business users and co-manage ALM Risk System production issues with technology partners.

2. Requirements

2.1. Degree in Banking, Financial Engineering, Computer Science, or any other related quantitative discipline with about 1 to 5 years’ relevant experience in business analysis area

2.2. Understanding and experience in ALM Risk, including Liquidity Risk and Interest Rate Risk, specifically LCR, NSFR, MCO, IRRBB is preferred.

2.3. Prior experience in implementing or managing an ALM Risk System would be an advantage.

2.4. Prior business analysis experience of interfacing between IT Teams and end Users and translating / documenting business requirements into documents that can be used by IT Teams for development of systems solutions.

2.5. Knowledge of machine learning and AI usage would be useful.

2.6. Proficient in SQL and Excel

2.7. Strong inter-personal, communication, presentation, analytical and problem-solving skills

2.8. Accountable and self-starter

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

1. Basic knowledge or understanding in Credit Card and Card Rewards processing.

2. Meticulous, with an eye for detail, and able to work in a fast-paced environment to support user request and testing.

3. Efficient planning skills and an ability to adhere to deadlines.

4. Help to liaise with technology partners on solution, delivery timeline and User Acceptance Test (UAT) environment readiness.

5. Create UAT test plan, test scope, test script and data, setup Rewards Campaigns in UAT and to perform end-to-end user acceptance testing.

6. Document test results and provide test artifacts in structure format for review and walkthrough with stakeholders.

7. Able to Manage UAT progress, provide timely UAT status reporting, highlight and report issues earlier, monitor issues with timely resolution, and to update business teams and key stakeholders.

8. Collaborate with technology partners, business teams and operation teams on system implementation, including the preparation of instructions/parameter forms to parameter team for Rewards Campaigns setup.

9. Arrange with business teams and stakeholders for live verification.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Handles the day-to-day operational work - processing account closures, Earmark / Signal status, Transactions posting and follow up with the respective parties, if necessary, and ensures that service standards are met.

1) Prepare/Update PRMs & SOPs timely

2) Archival & Retrieval of documents

3) Support UAT/LV on system/workflow enhancement.

4) Perform FATCA/CRS processing activities

5) Enrolment & De-enrolment of e-statements

6) Sorting of mails

7) Processing of returned cards (ATM/Debit/Credit)

8) Processing of returned mails (Individual & Corporate)

9) Support Team Manager/Leader on project/initiatives & process improvements.

10) Meet turn-around times / service levels at all times

11) Complete adhoc assignments/tasks assigned within timeline

12) Any other duties that may be assigned by Team Lead or Team Manager

13) Perform call back verification to customers for static data updates

14) Handling of failed notifications

15) Prepare Powerpoint slides as and when required

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Our client is a multinational electronics company that leads the world in developing cutting-edge technology for the areas of consumer electronics, housing, automotive, industrial, communications, and energy.

• Act as the strategic partner for Customer Service (CS) projects, including SFDC sales cloud and digital analytics initiatives.
• Collaborate with business stakeholders to co-create technology-driven strategies that enhance the digital customer experience.
• Lead the definition and tracking of value cases for IT investments in customer service, focusing on business impact and KPIs.
• Analyse business requirements to identify gaps and opportunities, ensuring alignment with overall business objectives.
• Oversee business analysis and requirement-gathering workshops throughout all project phases to drive successful implementation.

Requirements:

• Bachelor’s degree in technology with experience in IT Business Partnership and a focus on digitalization across various sectors.
• At least 3 years of experience in Post-sales best practices, CRM projects, and hands-on roles as a Business Analyst and Project Manager.
• Excellent communication and presentation skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

PC Deployment and Configuration

• Install, configure, and deploy personal computers and related peripherals, including desktops, laptops, monitors, and printers.
• Ensure that all PCs are set up according to company standards, including operating systems, software applications, and security protocols.
• Perform hardware and software upgrades as needed.

Troubleshooting and Technical Support:

• Provide technical support to end-users for PC-related issues, including hardware and software problems.
• Escalate complex problems to the appropriate IT teams when necessary.

Maintenance and Upkeep:

• Conduct routine maintenance on PCs to ensure optimal performance and security.
• Perform system updates, patches, and antivirus scans.
• Manage inventory of PC hardware and software licenses.

Documentation:

• Maintain accurate records of PC configurations, repairs, and maintenance activities.
• Updates of support tickets and resolutions details on job completion.

Job Requirements:

• Diploma / Nitec in IT, Computer Engineering, Electrical, Electronic or relevant
• Welcome entry level (Training provided from basic)
• 5 days work (Monday to Friday)
• Islandwide work locations (Mostly in the East / Central areas)
• Salary $2300 - $2800

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

Job Description

• Plan, execute, monitor and control the various technical aspect of the project.
• Manage or participate in new setup or upgrade of system/network infrastructure projects.
• Responsible for supporting operational systems satisfying contractual Service Level Agreement
• Perform and manage routine preventive maintenance and operational activities
• Provide project documentation and reports
• Diagnose and rectify technical issue

Requirements

• Experience in Windows server OS, Unix/Linux OS & virtualization environment (VMware, HyperV etc.)
• Strong troubleshooting skills and analytical mind with problem-solving aptitude
• Excellent written and verbal communication to convey technical ideas to both technical and non-technical audiences and contribute within a team environment
• Good Working knowledge with VPN, firewall appliances would be an advantage
• Good working knowledge with routers, switches would be an advantage
• Good working knowledge in hardware like servers, storage area networks (SAN), network-attached storage (NAS) devices
• Experience in hardening of OS, system and network equipment
• Experience in Patch Management
• Good Knowledge of IT Infra services like Active Directory, DHCP, DNS, Exchange/Mail Service, Database, Web or App Server etc.
• Entry level candidates are welcome to apply.

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to [email protected] for immediate processing.

Only shortlisted candidates will be notified.

Functional/System Analyst – Cash Management Systems

Job Description:

We are seeking a highly motivated candidate for the position of Functional/Systems Analyst within Informations Technology Department.

The successful candidate will be part of a growing dynamic regional team that in charge of Cash Management System.

This is a critical system that processes all the domestic payments received from our corporate customers in this region. You will be expected to play an important role in ensuring good quality, timely delivery of the system solutions.

Responsibilities:

· Gather, analyse user business process and requirements; verify & validate the requirements and ensure the requirements are document into functional and non- functional specification.

· Work with cross functional teams to analyse and define the integration requirements between modules and interfaces with other systems.

· Perform requirement traceability, identify out of scope requirements and escalate scope creep; review, identify and resolve conflicting, incomplete and inaccurate requirements.

· Deeply review and evaluate IA (Impact Analysis), functional, technical design and specification prepared by vendors from business and technical point of view.

· Review, verify & validate fixes are tested correctly before rolling out to production.

· Track and resolve all reported defects to closure, analyse and identify root cause and ensure fixes are done and tested before implementation

· Provide post implementation support including production support, user query and change request.

· Liaise with internal team and vendor to investigate reported issues/problem, identify root cause/impact, implement workaround and fixes to resolve issue.

· Support enhancement releases, testing and implementation.

Requirements:

· Experience in Cash management and Payment domain (e.g. RTGS, G3 FAST, SWIFT standards or ISO 20022, etc.)

· Proficient in gathering and analysing Business Requirement, Technical & Functional Specification Design documentation, test case design.

· Knowledge of all phases of IT system development and implementation life cycle

· Knowledge in J2EE, Oracle, SQL, Unix/Linux, Web application development, IBM MQ is preferred.

· Strong and patient analytical and problem solving skills

· Good inter-personnel and communication skills across a wide range of people

· Self-motivated and possess drive, and ability to work independently and a good team player

· Experienced in working with different teams on medium to complex regional channel systems will be an advantage.

· Project management skills is preferred.

· Self-motivated and possess drive, and ability to work independently and a good team player

· At least 5- 6 years of experience

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

The technology Department enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.

In Group Technology department, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

1. Perform technical verification checks on customers’ income documents to process customers’ unsecured facilities creation or maintenance in Bank’s operating systems

2. Toggle between different systems to perform pre-processing and data entries for customer’s unsecured facilities creation

3. Lead/Participate the team in providing ideas/initiatives in digitalization of processes and automation improvement

4. Identify operational risks and implement measures to address/mitigate the risk

5. Ensure all requests are processed within specified Service standards – timely and accurately

6. Manage operational issues and provide timely escalations to management team

7. Review & update system reports on daily, weekly, and monthly basis

8. Challenge status quo and execute changes in an effective manner

9. Data-driven and structured in using data to perform analyses

10. Provide insights through data visualization and presentations to deliver productivity gains – identifying root cause and problem statements to solutions

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Responsibilities

• Configure and manage infrastructure systems, applications, and network equipment (e.g., Active Directory, data centers, firewalls, VPN, video conferencing).
• Oversee desktops, mobile, and remote devices.
• Ensure automated backups, disaster recovery processes, and system patches, with close monitoring of resource usage.
• Work with external vendors to uphold SLAs.
• Develop and update technical documentation (admin and user guides).
• Support local and international users over LAN/WAN securely.
• Identify suitable products, solutions, and suppliers for project needs.
• Provide L1/L2 support and participate in projects as a lead or team member.

Requirements:

• Diploma/Degree in Computer Science, IT, or CCNA Certification.
• At least 1 year of relevant experience.
• Proficient in enterprise networking (WAN, LAN, VPN optimization).
• Skilled in Microsoft Server (2012+), Microsoft 365, Google Suite.
• Knowledgeable in internet architecture (TCP/IP, DNS, DHCP, Proxy, Firewall).
• Familiar with Alcatel PABX, FortiGate, Cisco, and Unifi Wireless AP Controller.
• Strong understanding of CyberRisk and CyberSecurity; PDPA familiarity preferred.
• Experience with Veeam, VMware, and UNIX/Linux is beneficial.
• Background in API/Web Programming and Database Administration is a plus.

______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Main Responsibilities

The primary function of the Deskside IT Support (Mac) role is to support users and workstations, maintaining and troubleshooting systems as required, with the aim of providing a stable and fully functioning environment, either onsite or remotely.

• Deploy and maintain new workstations
• Provide technical support for desktop issues
• Support VIP members of Hogarth
• Assist users in Joint Ventures, liaising with Hogarth Production Support to ensure the site is fully supported
• Document and update documentation on standard procedures
• Escalate and formally report faults to specialist engineers (including third party support when required)
• Working with standard application suites and custom workflow tools at Hogarth (detailed below)
• Maintain meeting rooms’ A/V equipment
• Technical support for in-house agency facilities
• Adobe Creative Cloud support
• Microsoft Office support

Additionally, provide first line support for Hogarth staff and clients that utilise Hogarth's applications, ensuring concise and accurate logging and management of all incidents and requests reported to the online service desk. Ensure tickets are resolved to the highest quality within agreed service levels whilst meeting customer expectations. Resolve first line issues and use the appropriate escalation channels if unable to provide a fix.

Specifically;

• Monitor service management system activity and log / acknowledge incidents and service requests, allocating appropriate category and priority definitions
• Respond against defined Service Level Agreements and Key Performance Indicators and ensure that appropriate and timely responses are provided
• Complete first line investigation and diagnosis, updating incident records as necessary
• Carry out, and report on daily system health checks for all supported applications
• Triage incoming incidents and escalate problems to 2nd and 3rd line support teams, engaging external advisory and technical operations partners where necessary
• Resolve incidents and service requests and deliver appropriate, timely and accurate communications for internal use and for client distribution
• Participate in major incident events, adhering to defined best practice
• Review incidents and identify trends and underlying problems, ensuring that they are referenced, logged and tracked in appropriate systems
• Maintain the Knowledge Base, updating documentation where appropriate
• Weekend on-call coverage rota for Major Incidents (P1’s and P2’s)

Qualifications and Experience

Essential Experience & Skills

• Good experience of macOS support
• An excellent working knowledge of technical support for desktop issues
• Effective problem solving, able to recognise root causes and identify ways to overcome them
• Good working knowledge of Adobe Creative Cloud
• Quick learning skills with information retention and a good technical aptitude/ability
• Confidence to deal professionally with staff at all levels in the organisation
• Service focused "can-do" attitude
• Excellent administration and organisation skills
• Excellent communication, interpersonal, team working and multi-task management skills along with time management
• Self-motivated with the ability to work autonomously but also to contribute as a team player
• Ability to communicate technical information in a user-friendly way
• Positive attitude towards problem solving and tight deadlines
• A commitment to service improvement with a customer focused attitude

Desirable Experience & Qualifications

• Previous work experience within an advertising agency/post production facility
• Knowledge of media types and file formats
• ITIL V3 Foundation
• Knowledge of JAMF Pro
• Knowledge of Apple Remote Desktop / Microsoft Remote Desktop
• Apple Certified Support Professional (ACSP)

Job Overview

We are looking for a motivated and eager-to-learn IT Support Engineer (Level 1) to join our Client. This is an entry-level position ideal for individuals with a passion for technology and problem-solving, even if they have little to no prior experience. You will provide technical support to users, troubleshoot basic IT issues, and grow your technical skills through on-the-job training.

Key Responsibilities:

- Provide first-line technical support to users via phone, email, or ticketing system.

- Assist in diagnosing and resolving hardware, software, and network issues.

- Learn to install, configure, and maintain IT equipment such as desktops, laptops, printers, and peripherals.

- Support with software installations and basic network troubleshooting.

- Escalate more complex problems to senior IT staff or specialized teams.

- Document technical issues and resolutions in the system.

- Provide remote support through remote desktop tools.

- Assist in maintaining hardware and software inventories.

Required Qualifications:

- A strong interest in IT, technology, and troubleshooting.

- Basic familiarity with computer systems, operating systems (Windows/Mac/Linux), and common software applications.

- Excellent problem-solving skills and a willingness to learn.

- Good communication skills and a customer-focused attitude.

- Ability to work both independently and within a team.

Preferred (But Not Required) Qualifications:

- Any IT-related certification (e.g., CompTIA A+, Microsoft Fundamentals) is a plus.

- Exposure to basic networking concepts or cloud platforms like Microsoft 365 or Google Workspace.

Follow us for more updates, interview tips!

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Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Please WA Jian Wei @ 87389860

Shortlisted candidates will be notified

Quek Jian Wei

Reg No. R22110928

Julian Grey Corporate Advisory Pte. Ltd.

EA License No: 19C9568

Company’s Profile
Julian Grey’s client envisions global connectivity and innovation, striving to be among the best with a global outlook and cutting-edge technology.


Responsibilities

• Provide pre-sales technical support and design IT solutions with the sales team, vendors, and partners.
• Develop and deliver technical designs, proposals, tenders, and solutions promptly to meet customer requirements.
• Ensure technical compliance and validate integrated solutions across multiple products.
• Stay updated on industry trends and products to offer expertise through presentations and demonstrations.
• Consult with prospective customers to create viable solutions and coordinate with the post-sales team for successful implementation.

Requirements

• Strong knowledge in LAN, WAN, SDN, NFV, network security, wireless technologies, cloud solutions and enterprise technologies.
• Familiarity with public sector projects is a plus.

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Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Senior Project Director / IT Enterprise Director

Job Description & Requirements

Our esteem client is looking for an Senior Project Director / IT Enterprise Director.

The Senior Project Director / IT Enterprise Director must be trained and certified. He/ She must be able to deliver IT Enteprise Projects. The incumbent must be good in managing Project Planning, Design and Implementation. Prior experience in managing stakeholders and experience in providing consultancy.

Responsibilities:

• Strong in handling Multi- Million Dollar Projects.
• Heavily involved in Project Design, Planning and Implementation.
• Ability to handle large complex Projects involving Project Budgeting, Delivery, Scheduling, Implementation and Management.
• Good in Client, Vendor and Stakeholder Management.
• Handle Project Planning, Scheduling, Delivery and Execution
• Involved in Service Delivery Management.

Requirements:

• Demostrated strong IT Enterprise Complex Project Management experience.
• Strong in Vendor and Client Management.
• Experience in Projects Scheduling, Budgeting, Delivery and Management.
• Experience in handling IT Project Management in Surveillance, Audio, Video or CCTV.
• Demonstrated Service Delivery Management and Project Management.
• Demonstrated experience in handling Project Life Cycle.
• Min. 10 years of Complex IT Project Management experience.
• Possess CITPM or PMP certified
• Good Degree in Computer Science/Computer Engineering.
• Knowledgeable in IT Infrastructure, Surveillance, Access Control and Communication System.

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : kelvin@starcareerconsulting.com

We regret only shortlisted candidate would be contacted.

Kelvin Lee (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

RESPONSIBILITIES:

• Identify and establish new customers through prospecting.
• Develop and execute sales strategies to meet sales quotas.
• Collaborate with cross-functional teams, including Pre-Sales, Marketing, and Consultants, to create integrated IT solutions for both existing and new clients.
• Effectively manage and drive the sales cycle from prospecting to successful closure.
• Cultivate a robust network with decision-makers/key influencers in the customer and vendor communities.
• Build long-term, trustworthy, and collaborative relationships across all levels within customers' environments.
• Establish rapport and collaboration with internal and external stakeholders.
• Collect, track, and analyze large amounts of data.
• Demonstrate adaptability and strong problem-solving skills.
• Exhibit excellent active listening skills.
• Undertake other tasks and projects as assigned by the Reporting Manager or Management.

QUALIFICATIONS & EXPERIENCE:

• Possess a Diploma/Degree in IT/Engineering or Business Administration.
• Ideally, have 1 to 2 years of experience in IT sales.
• Self-starter with energizing customer interaction.
• Excellent oral and written communication skills.
• Ability to build relationships with clients and coworkers.
• Positive problem-solving skills.
• Comfortable working in a fast-paced environment.
• Adaptable to change.
• Strong organizational skills.
• Preferred background in sales.
• Creative, energetic, and positive attitude

Risk Management:

• Assess technologies and solutions against cyber security standard.
• Identify, analyse, and prioritize cyber security risks.
• Assess and advise security by design concepts in Cloud platforms such as AWS or Azure
• Cloud. Develop and oversees implementation of risk mitigation strategies and controls.
• Maintain and update the organization's risk register.

Compliance:

• Stay up-to-date on relevant IT security regulations and standards (e.g., PCI-DSS, ITRM, IM8,etc).
• Develop and implement security policies and procedures.
• Monitor and audit compliance activities.
• Report on compliance status to relevant stakeholders.
• Establish compliance initiatives to ensure conformance with security requirements

Security Operations:

• Monitor and mitigate potential data loss events, and investigate suspected incidents.
• Investigate security incidents and implement appropriate response measures. Business Continuity Planning and Management:
• Review existing and/or develop new corporate crisis plans and policies to ensure relevance in tandem with the company or external changes.
• Plan and coordinate simulation exercises to ensure the company preparedness for potential disruptions.
• Execute business continuity & resilience awareness initiatives to enhance workforce resilience.

Collaboration:

• Work closely with IT operations, development, and other business units to promote security awareness and best practices.
• Provide guidance and training to employees on security policies and procedures.
• Collaborate with external auditors and regulators.
• Prepare regular management reports on overall IT security posture.

Qualifications:

• Bachelor's degree in Cybersecurity, Information Technology, or related field (or equivalent experience).
• Minimum of 3-5 years of experience in IT security, risk management, and compliance.
• Strong understanding of IT security concepts, frameworks, and methodologies.
• Working knowledge of relevant IT security regulations and standards.
• Experience with security tools and technologies (e.g., DLP solutions, SIEM, IDS/IPS).

Responsibilities:

• Managing the upgrading, installation & troubleshooting of Windows Server Environment and Azure Environment
• Monitoring & enhancing improvement of the health of servers & network devices
• Performing routine technical documentation, system patch, network & system security control implementation, and maintenance/ enhancement/ backup operations
• Perform standard software applications and installations from prepared images
• IT asset inventory control
• Liaising with internal stakeholders and external clients for the deployment of IT Solutions
• Other ad-hoc tasks related to IT

Requirements:

• Diploma/Degree in any IT-related field
• Individuals with no IT-related qualification but with strong interest in developing a career in IT may apply.
• Individuals with some technical experience in these areas are welcome:

1. Database administration & Virtualization Technology (i.e. Hyper-V)
2. Office 365 Implementation
3. Patch management
4. Router, switch, firewall and access point configuration
5. Server room environment (i.e.: DELL EMC)
6. Server, desktop, printer and another peripherals’ set-up
7. Structured cabling (including backup & recovery management)
8. Windows Server Administration

Join our dynamic team as an IT Officer! We are seeking an individual with a strong work ethic and a passion for technology to ensure seamless IT operations on our team. In this role, you will be essential in addressing technical support inquiries, setting up and maintaining network infrastructure, and collaborating with our support team to resolve issues efficiently. This is a full-time position based in Singapore.

KEY RESPONSIBILITIES

· Respond to technical support inquiries from vessels regarding computer, network, application, and connectivity issues.

· Set up and install computers, network infrastructure (up to L2), and software on shore for vessels.

· Collaborate with the support team to resolve cases remotely as needed.

· Diagnose and resolve network, hardware, and software issues.

· Maintain inventories of hardware and software.

· Assist with warehouse operations related to pickups, deliveries, and packing.

· Provide IT briefings to office personnel as required.

· Perform other IT tasks as assigned by the IT Manager.

ESSENTIAL QUALIFICATIONS AND EXPERIENCE

· Diploma holder in Information Technology, Information Systems or related fields

· At least 1 year of experience in a technical support role

· Proficient in L1 networking, Windows OS and MS office, WiFi networking, network infrastructure, firewall, VLANs, routing

· Able to work independently and responsible in preparing proper documentation for work completion

· Keen learner

Our client is a well-established MNC, market leader in the IT industry. Due to their current expansion plan, they are looking for a Key Account Manager (Sales) to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Manage the channel strategy by identifying/building/maintaining connections with key management stakeholders and new partners.
• Drive profitable growth and market share growth within the partner network, enhancing sales performance and revenue.
• Present and create/bring awareness of the organisation’s products portfolio.
• Identify opportunities for broader engagement within client organizations and subsidiaries.
• All other adhoc duties as assigned.

Requirements:

• Minimum diploma in IT / Cybersecurity or other related field of studies.
• Minimum 2 years of relevant sales experience.
• Good communication and interpersonal skills.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Job Summary:

• Industry: Healthcare
• Working location: Queenstown
• Employment type: Permanent, full-time

Job Responsibilities:

• Assist the team with day-to-day operations of RISPACS, NGEMR systems, and Diagnostic Imaging equipment to users
• Perform image amendment requests
• Perform daily administration of PACS application and RIS modules
• Rostered to provide 24/7 on-call support on a rotational basis.
• Communicate IT issues identified by users to vendors or respective parties involved.
• Respond to systems-related issues promptly and escalate when necessary.
• Assist the department with the import and export of radiology images
• Assist in image or data extraction and de-identification of images based on accepted hospital policies.
• Work with the hospital IT Department, vendors, and end-user groups to coordinate change requests about Radiology IT systems.
• Involved in project management and assisted in system migration and implementation phases of current to incumbent system
• Perform any other duties assigned by the Imaging Informatics Manager/HOD

Job Requirements:

• Diploma in Business IT/Information Technology/Health Informatics/ Diagnostic Radiography or equivalent, with 2 to 3 years of working experience
• Basic understanding of IT and network concepts.
• Proficient with Microsoft Office and intermediate Excel skills
• Strong interpersonal, communication and written skills
• Willing to do on-call duties and flexible in working hours as some tasks (such as system maintenance) can only be performed after office hours.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only short-listed candidates will be notified.

Registration No: R24123448 / EA Licence No: 12C6253

Senior IT System Engineer (Team Lead)

Responsibilities

• Administer IT Infrastructure and System Management.

• Support day-to-day infrastructure for in-house activities and management

• Responsible for managing a team of engineers.

• Strong in Vendor Mangement and Stakeholders

• Good in IT Infrastructure Management.

Requirements

•Strong in IT Infrastructure, Network, System Server experience.

•Technically strong in IT System, Windows, Server administration.

• Minimum 4 years of experience in IT System Infrastructure Management experience.

• Possess SI/ Consulting/ Government background.

• Technically incline in hands on troubleshooting/ configuration and administration.

• Diploma in IT / relevant field or higher

• Good working knowledge experience in implementation / maintenance of IT infrastructure

• Possess good Team Management/ Leadership skills set.

• Good communication skills, be meticulous, organized in your work and be able to work well with tight deadlines

If you feel that you have the skill-sets that we are looking for, please apply in-confidence with an updated MS Word Resume to [email protected]

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)