HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Operations Manager, Skai

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Manage and coordinate daily Front of the House and Heart of the House operations with right delegation
• Long Term planning to create initiatives that furthers the outlet overall goal
• Assessing and analysing outlet budgets to find ways to minimize expenses optimize profits
• Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue
• Identifying of opportunities to expand or shift course in order to take advantage of changes in the market
• Monitor the reservation status and communicate with culinary team
• Plan and control manning to meet business needs and according to budget
• Work with Talent & Culture to recruit suitable colleagues
• Control outsource labour supply, casual labour and overtime
• Communicate with team during daily briefings and conduct monthly department meetingsEnsure regular training and re-training when needed
• Maintain service, standards and procedures for the outlet and to ensure that they are achieved and followed by
• Ensure hygiene and food safety compliance in the outlet and related areas
• Lead the F&B team to personalize the guest dining experience and ensure the compliance of LQA standards and delivery of Service Promise
• Lead a Heartist® approach to guest experience/service with the F&B team
• Provide immediate attention to guest complaints and provide appropriate service recovery. To follow up and to establish correct procedures to prevent future recurrence
• Work closely with the culinary team to maintain food quality and to create attractive food products that support the image of the outlet/hotel and incremental business volume
• Regular review of guest comments/VOG with the team and implement right solutions for continuous improvement
• Focus on the dining experience for LCAH members
• Implement, monitor, train and maintain control measures to impact food costs, beverage costs, labour costs and operating supply costs for the outlet and to be in line of budget
• Plan, implement and measure profit enhancement programmes constantly in the areas of menu engineering, profit contribution, revenue generation, productivity, pricing and costing for products used in the outlet
• Interpret financial reports: create and implement plans or promotion to improve profits for the outlet
• Compile financial data and use the data to coach the service team how to use suggestive selling to improve the overall financial performance
• Provide necessary training and guidance to F&B team and to ensure that the highest possible standards and quality of products and services offering in the premise
• Recruit, develop and retain F&B team who are competent and confident to exceed guest expectations and create successful business
• Support the F&B team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting
• Drive consistent service and process improvement, be entrepreneurial
• Use the performance review process to identify and develop talent for growth management performance issues, using a coaching styles
• Interface the needs/requirements of other departments with the F&B Service : Laundry, Property Maintenance, Sales & Marketing, Engineering, Front Office, Security, Finance, T&C and Culinary
• Provide a level of Safety & Security for all colleagues
• Develop own knowledge and skills to grow as a business partner and leader

Qualifications:

• 5 years in F&B management experience, minimum 3 year as Outlet Manager,
• Experience in similar size/style of 5* hotel
• Diploma / degree in Hospitality Management
• Knowledge in financial and marketing area
• Leadership / People management
• Good interpersonal and communication skills
• Able to work under pressure and independently
• Good interpersonal skills with ability to communicate with guests and all levels of employees
• Service oriented with an eye for details
• Strong computer skills and proficient in Microsoft Office-Words & Excel
• Strong problem solving and decision making skills
• Effective conflict management skills, respecting a diverse, multi-cultural environment
• Can use sensitivity and discretion in supporting guest needs
• Leads to constantly improve the guest service experience and team performance
• Leadership skills developed – collaborative, enabling, and entrepreneurial
• Career focused, wanting to grow and develop, self-driven

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

Job Responsibilities:

• Overall responsible for the smooth and efficient operations of the property.
• Monitor day-to-day facilities and maintenance operations.
• Involve in ad-hoc project management and to undertake feasibility studies.
• Responsible for the setting up of SOP and to achieve KPIs.
• Responsible for annual budget preparation, planning and controlling of operating expenses and improvement/maintenance works.
• Supervise the front office, operations, housekeepers, security and maintenance staff and to ensure smooth daily operations.
• Review processes and workflow to maximize tenant's satisfaction.
• Handle tenant’s complaints, maintain a record of feedback and take remedial actions to resolve issues.
• Establish and maintain strong and positive relationships with all landlords, tenants, vendors and contractors.
• Conduct regular inspections of properties and perform preventive maintenance to keep the property functioning in good condition.
• Ensure compliance of safety & building regulations and all other statutory requirements.
• Be part of the CERT team and assist in the coordination of drills, exercises and trainings to ensure it is carried out as per schedule.
• Perform any ad-hoc task as assigned by the management.

Requirements:

• Degree in Hospitality, Business, Management or equivalent.
• Minimum 5 years of proven work experience in the Hospitality (specifically in Rooms) or Property Management industry.
• Strong leadership skills, and excellent at navigating in an unstructured environment.
• Good analytical, organisational and problem-solving skills.
• Good team player with excellent interpersonal skills.
• Able to manage and resolve conflicts equitably and in the most productive manner in accordance with the Group’s values.
• Result driven and able to work in a fast-paced environment.
• Able to create and maintain an efficient system of operation to support the business needs.
• Able to multitask and work cross-functionally with different business units.
• Candidates who is able to start work immediately or on short notice would be preferred.

We regret that only shortlisted candidate will be notified.

Job Overview:

As the Head of Operations, you will be responsible for overseeing the day-to-day operations of all Kebabs Faktory outlets in Singapore. This role requires a strategic leader with a strong operational background in multi-outlet fast food industry, a passion for excellence, and a commitment to ensuring the highest standards of customer service.

Responsibilities:

Operational Leadership:

• Oversee and streamline operational processes across all eight outlets to ensure quality, efficiency and consistency.
• Develop and implement strategies to enhance overall operational performance and customer satisfaction.

Team Management:

• Lead and inspire a diverse team of outlet supervisors, kitchen staff, and frontline employees.
• Foster a positive and collaborative work environment that encourages teamwork, accountability, and continuous improvement.

Quality Control:

• Ensure the consistent quality of food, service, and cleanliness in all outlets.
• Implement and enforce standardized operating procedures to maintain brand integrity.
• Maintain a 4.5 min customer reviews across all leading digital platforms like Google, Social sites and Delivery aggregators like Grab, Deliveroo & Quandoo.

Financial Management:

• Collaborate with the finance team to develop and manage budgets, control costs, and optimize profitability.
• Monitor key financial metrics and implement strategies for cost reduction and revenue enhancement.

Supply Chain Management:

• Oversee inventory management and supply chain logistics to minimize wastage and maintain optimal stock levels.

Compliance and Standards:

• Ensure compliance with all relevant health, safety, and hygiene regulations.
• Uphold brand standards and work towards achieving and maintaining industry certifications.

Customer Experience:

• Lead by example. Make customer experience the key driver and differentiator.
• Continuously assess and enhance the customer experience through feedback analysis and strategic initiatives.
• Implement measures to improve customer satisfaction and loyalty.

Qualifications:

Positive Attitude | Proven experience in a senior operational role within the Quick Service Restaurant (QSR) industry | Strong leadership and team management skills | Excellent problem-solving and decision-making abilities | Knowledge of food safety and regulatory compliance | think outside the box | challenges the status quo

Preferred Qualifications:

MBA or relevant advanced degree. Experience in the expansion and scaling of restaurant operations. Familiarity with technology solutions for restaurant management.Passion for the food and beverage industry and staying updated on industry trends.

How to Apply:

Interested candidates should submit a resume, cover letter, and any relevant certifications to [Email Address]. Please include "Head of Operations Application - Kebabs Faktory" in the subject line. Applications will be accepted until [Closing Date].

We are an equal opportunity employer and encourage candidates from diverse backgrounds to apply. Only candidates selected for an interview will be contacted.

Benefits and Growth:

• High income earning opportunities based on self performance
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Sales training in MEDDIC and Command of the Message
• Intra-departmental mentor and buddy program for in-house networking
• An inclusive company culture, opportunity to join our Community Guilds
• Generous and competitive medical benefits package

Responsibilities:

Leadership and Team Management:

Lead, manage, and inspire a dynamic team of coordinators within the Operations Department.

Foster a culture of responsibility and dedication, ensuring each team member achieves their Key Performance Indicators (KPIs).

Process Optimization:

Actively update and refine workflow, mandates, processes, and protocols within the department to enhance efficiency and effectiveness.

Cross-Functional Collaboration:

Forge strong working relationships between coordinators, the sales team, and program managers.

Serve as a liaison to bridge communications, identify information gaps, and clarify job roles.

Technology Oversight:

Oversee the utilization and management of the App to streamline operations and enhance team collaboration.

Financial Coordination:

Coordinate the monthly review of logsheets for the finance department to ensure accuracy and compliance.

Meeting Planning and Facilitation:

Plan and facilitate regular operations meetings to provide updates, foster cohesion, and address challenges proactively.

Performance Monitoring:

Monitor and maintain records of coordinating hours per coordinator to optimize resource allocation and productivity.

Sales Support:

Assist the Sales Department with managing the SEP Portal to facilitate seamless operations and customer service.

Reporting:

Provide frequent updates to the Operations Director on departmental activities, challenges, and successes

Job Requirements:

• Degree in any discipline from a recognized institution are welcome

• Possess at least three years of relevant leadership experience, preferable in sport/fitness industry

• Good negotiation and interpersonal skills

• Those applicants who can start work immediately or at a short notice will have an advantage

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Responsibilities:

Leadership and Team Management:

Lead, manage, and inspire a dynamic team of coordinators within the Operations Department.

Foster a culture of responsibility and dedication, ensuring each team member achieves their Key Performance Indicators (KPIs).

Process Optimization:

Actively update and refine workflow, mandates, processes, and protocols within the department to enhance efficiency and effectiveness.

Cross-Functional Collaboration:

Forge strong working relationships between coordinators, the sales team, and program managers.

Serve as a liaison to bridge communications, identify information gaps, and clarify job roles.

Technology Oversight:

Oversee the utilization and management of the App to streamline operations and enhance team collaboration.

Financial Coordination:

Coordinate the monthly review of logsheets for the finance department to ensure accuracy and compliance.

Meeting Planning and Facilitation:

Plan and facilitate regular operations meetings to provide updates, foster cohesion, and address challenges proactively.

Performance Monitoring:

Monitor and maintain records of coordinating hours per coordinator to optimize resource allocation and productivity.

Sales Support:

Assist the Sales Department with managing the SEP Portal to facilitate seamless operations and customer service.

Reporting:

Provide frequent updates to the Operations Director on departmental activities, challenges, and successes

Job Requirements:

• Degree in any discipline from a recognized institution are welcome

• Possess at least three years of relevant leadership experience, preferable in sport/fitness industry

• Good negotiation and interpersonal skills

• Those applicants who can start work immediately or at a short notice will have an advantage

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

COMPANY DESCRIPTION

National Gallery Singapore is a leading visual arts institution which oversees the world's largest public collection of Singapore and Southeast Asian modern art. Situated at the birthplace of modern Singapore, in the heart of the Civic District, the Gallery is housed in two national monuments - City Hall and former Supreme Court - that have been beautifully restored and transformed into this exciting 64,000 square metre venue. Reflecting Singapore's unique heritage and geographical location, the Gallery aims to be a progressive museum that creates dialogues between the art of Singapore, Southeast Asia and the world to foster and inspire a creative and inclusive society. This is reflected in our collaborative research, education, long-term and special exhibitions, and innovative programming. The Gallery also works with international museums such as Centre Pompidou, Muse d'Orsay, Tate Britain, National Museum of Modern Art, Tokyo (MOMAT) and National Museum of Modern and Contemporary Art, Korea (MMCA), to jointly present Southeast Asian art in the global context, positioning Singapore as a key node in the global visual arts scene.

In 2020, the Gallery was the only museum in Southeast Asia that received a ranking in The Art Newspaper's annual global survey of attendance at art museums, taking 20th place. In 2018, the Gallery was also the first museum in Asia to receive the Children in Museums Award by the European Museum Academy and Hands On! International Association of Children in Museums. It also won the awards for "Best Theme Attraction" at TTG Travel Awards 2017, "Best Attraction Experience", "Breakthrough Contribution to Tourism" and "Best Customer Service (Attractions)" at the prestigious Singapore Tourism Awards in 2016 for its role in adding to the vibrancy of Singapore's tourism landscape.

We offer job opportunities in our dynamic organisation. Working at the Gallery enhances and cultivates your love for the arts, and offers you a chance to be part of the Gallery's vision.

OUR PEOPLE

At National Gallery Singapore, we develop cultural leaders who make the world better. Our people are united by a shared belief in the power and necessity of art, and work together to create meaningful experiences for our visitors.

RESPONSIBILITIES

This is a 6-months contract (maternity cover).

• Plan, manage, review and implement all aspects of exhibition fabrications, design, technical drawings and operations relating to the realise of the exhibitions.

• Manage and work closely with internal and external stakeholders, including artists, curators, fabricators, qualified person (QP), exhibition and graphic designers for the exhibition setup.

• Ensure projects are delivered on time, within scope and budget in accordance to the safety, design and material specifications.

• Handle all necessary administration duties, including procurement of goods, preparation of Tender documents, Bill of Quantities and Purchase Requisition for the setting up of the exhibitions.

• Analysing and managing production risks, monitor progress and provide alternative solutions such as sourcing of appropriate materials and relevant vendors.

• Review and keep up with current trends and best practices that may have an impact on exhibition planning, logistics, fabrication and design related issues.

• Onsite supervision during exhibition setup and manage day-to-day operations, including repairs to exhibition builds.

• Perform other roles, such as duty manager role for exhibition checks, and/or store inventory when required.

• Occasion late night/weekend works as and when necessary.

• Performs other ad-hoc assignment when required.

• Diploma/Degree in Engineering or Architecture related field with 2 3 years relevant working experience in museums or related industry.

• Familiarisation of government agency act or regulations e.g. BCA, SCDF, workplace safety requirements.

• Good organizational, analytical, and problem-solving skills.

• Good interpersonal and communication skills, both written and oral.

• Proficiency in Microsoft Office (Excel, Outlook, Word, PowerPoint and Teams) for daily work.

• Able to understand technical drawings and proficiency in AutoCAD and edit CAD drawings.

• Self-motivated, responsible, driven, resourceful, a good team player and able to multi-task and adapt work approaches to the situations.

• Good knowledge in choice of materials, budget and quality control, resources planning and on-site operations.

• Ability to pay attention to details and handle administrative work.

• Experience with installing large scale public artwork is an added advantage.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Assistant / Banquet Operations Manager is concerned with the strategic management of the Banquet, in line with prescribed Hilton International policies and procedures.

What will I be doing?

As the Assistant / Banquet Operations Manager, you will be responsible for performing the following tasks to the highest standards:

• Maintain a high customer service focus by approaching your job with the customers always in mind.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• Flexible, respond quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
• Actively seeking verbal feedback from customers and staff at every opportunity.
• Agree on and implement actions to make improvements to customer service with consultation with your Manager.
• Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Restaurant Manager.
• Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
• Be available to assist on duty in the hotels during any busy days or special events.
• Maintain a presence in the lobby, setting the example to team members for guest service.
• Be proactive towards guests, assisting them with any reasonable request, and training all team members to see these things before guests ask.
• Knowledgeable of Hilton departmental standards.
• Able to explain the standards to the team and train each team member individually with specific job skills checklists that relate to their responsibilities.
• Assess staff performance against standards.
• Assist in implementing and following through with improvements identified.
• Assist in preparing rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy, external events, promotions etc.)
• Assist with communication to the Front Office and Groups & Tours to maximize in house and group business for Food & Beverage, ensuring direct liaison with Group Leaders upon arrival.
• Describe, assign and delegate duties and authority for the operation of the Restaurant at all times.
• Understand the situation in other departments and its implication for your own department.
• Planning ahead and ensuring adequate resources are available.
• Manage departmental operation and take action where necessary to ensure it runs smoothly, participating in service duties during service periods, where necessary.
• Coordinate with Engineering and Housekeeping departments to ensure that cleaning is followed-up with and procedures are maintained.
• Ensure that the shift is reviewed, handovers and briefings are carried out.
• Maintain in-depth technical knowledge and skills required for the job.
• Establish good communication with the Kitchen team.
• Understand the goals of the hotel and the department’s role in achieving it, communicating goals to the team and getting members of the team to work cooperatively with others.
• Assist with keeping the team up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurant.
• Be aware of potential highs and lows in the business.
• Identify, communicate and act on potential sales leads.
• Create an environment where “everyone sells”.
• Assist with forecasting potential revenues and costs.
• Follow company’s control procedures.
• Communicate relevant financial information to the team.
• Assist the Manager in maintaining leave plans for the department.
• Understand the quantity and quality of people needed to operate the department.
• Assist with carrying out selection interviews and making effective recruitment decisions.
• Ensure that new recruits have all relevant information before commencing employment.
• Assist with planning and ensuring that departmental orientation is carried out.
• Ensure that standards training, and assessments are carried out.
• Assist with regular reviews of individual and team performance against objectives, providing feedback.
• Assist with developing and implementing department training plans to meet business needs.
• Assist with carrying out annual appraisals in accordance with legal and hotel guidelines with all staff and identify individual training needs.
• Understand relevant OH&S legislations and their implications on the operation of the department.
• Communicate to the team their responsibilities within OH&S.
• Ensure that safe and healthy working practices are implemented at all times.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

An Assistant / Banquet Operations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• 2-4 years in a managerial position in a 4 / 5-star category hotel.
• Good English skills, both written and verbal to meet business needs.
• Familiar with computer systems.
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Strong leadership, people management and training skills.
• Guest oriented and able to confidently build and exceed service standards.
• Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.
• Strong interpersonal skills and attention to details.
• Key strengths (under the 9 competencies) in people management, communication and planning.
• Able to work under pressure and deal with stressful situations during busy periods.
• Outgoing personality and willing to work for long hours.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Responsibilities:

Leadership and Team Management:

Lead, manage, and inspire a dynamic team of coordinators within the Operations Department.

Foster a culture of responsibility and dedication, ensuring each team member achieves their Key Performance Indicators (KPIs).

Process Optimization:

Actively update and refine workflow, mandates, processes, and protocols within the department to enhance efficiency and effectiveness.

Cross-Functional Collaboration:

Forge strong working relationships between coordinators, the sales team, and program managers.

Serve as a liaison to bridge communications, identify information gaps, and clarify job roles.

Technology Oversight:

Oversee the utilization and management of the App to streamline operations and enhance team collaboration.

Financial Coordination:

Coordinate the monthly review of logsheets for the finance department to ensure accuracy and compliance.

Meeting Planning and Facilitation:

Plan and facilitate regular operations meetings to provide updates, foster cohesion, and address challenges proactively.

Performance Monitoring:

Monitor and maintain records of coordinating hours per coordinator to optimize resource allocation and productivity.

Sales Support:

Assist the Sales Department with managing the SEP Portal to facilitate seamless operations and customer service.

Reporting:

Provide frequent updates to the Operations Director on departmental activities, challenges, and successes

Job Requirements:

• Degree in any discipline from a recognized institution are welcome

• Possess at least three years of relevant leadership experience, preferable in sport/fitness industry

• Good negotiation and interpersonal skills

• Those applicants who can start work immediately or at a short notice will have an advantage

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Position: VP, Head of Fund Operations

To Apply

Please kindly prepare the following information and submit your job application via this link: https://www.korupartners.com/jobposting/?jobid=80&ref=104

• Resume
• 1-page or less response to “What matters to you the most? And why?” (An email will be sent to you the next working day requesting for this essay after job application is submitted).

Applications are reviewed on a rolling basis and all applications with missing information and no justifiable reason will be considered incomplete and will not be processed.

Overview

Koru Partners is a thematically driven alternative investment firm identifying attractive investment opportunities that are backed by macro-holistic themes encompassing forward-looking social, economic, demographic, and technological changes.

We are inspired to be the world’s leading business partner for unique insights, understanding and decision making. It is our mission to understand the challenges facing humanity and to empower people and companies, working to transform such challenges into opportunities through allocation of capital.

We are looking for an experienced Fund Operations professionalwho is looking to grow with us and eventually become our partner and COO. Your mindset should be that of a builder and owner, and not simply an employee.

In line with our vision, we are building a Fund Operations system that will integrate information and technology to provide world-class customer service and insights to all relevant stakeholders. If you are up for the challenge, we can promise a great journey and an opportunity to learn the various parts of our business.

What You Can Expect

- Salary: SGD 12,000 – 18,000 (with possible additional equity compensation)

- Bonus: Performance-based

- Benefits:

• Group Insurance
• Medical Allowance
• Health Screening Allowance
• Vision Care and Health Allowance

- Company Culture:

• Strong emphasis on company core values to guide you in your day-to-day work and life
• Dynamic and fun team who will challenge and support you
• Flexible and transparent work culture
• Training to allow you to grow and improve your knowledge and skills

Responsibilities

• Work closely with the Technology team as a product manager in the building of new platforms and technologies, e.g. internal position bookkeeping system.
• Take responsibility for financial reporting and portfolio reporting, e.g. perform review and oversight of quarterly management reports and annual financial statements.
• Liaise with the fund administrator for capital calls, management fee calculations, distributions, and financial statement reporting.
• Work with various stakeholders to support audits, tax procedures, and investor information requests.
• Foster fund industry relationships and stay abreast of relevant regulations and best practices.
• Knowledge of trade operations processes and ensure an accurate fund accounting book and records.
• Participate in UAT system testing of new platforms for internal teams and external partners.
• Oversee quality, accuracy, and timeliness of deliverables.
• Build and maintain relevant policies and procedures.
• Develop and implement process improvements, effectively manage change to ensure departmental objectives are met.

Ideal Requirements

• Experience in middle office or fund operations at a fund manager, fund administrator, or financial institution with a preference for hedge fund or liquid fund operations.
• Experience in completing Operational Due Diligence process (e.g. AIMA) with external investors is a plus.
• Familiarity with principles of fund valuation, financial statements, and accounting standards (e.g. US GAAP, IFRS).
• Strong quantitative and analytical skills.
• nterest in and familiarity with technology, as product development will constitute a substantial part of the role..
• Excellent communication, decision-making, problem-solving, and conflict resolution skills.

About You

We are a firm expecting collaborators to be highly aligned with our core values. Therefore, you should be:

• A Visionary. You are someone who dreams big and unconventionally, possessing strong mental maps of how things should be done to realize audacious goals.
• A Practical Thinker. You have a wide range of vision, able to see and synergise from the macro-to-micro perspective. You are open-minded and able to hold conflicting thoughts simultaneously and look at them from different angles to achieve the best results.
• Dedicated and Driven. You are passionate about what you are doing and is willing to push through any and every obstacle to go from visualization to actualization. You are undaunted by failure.
• Ethical and Principled. You have a strong, ingrained sense of professional integrity and ethics.

To Apply

Please kindly prepare the following information and submit your job application via this link: https://www.korupartners.com/jobposting/?jobid=80&ref=104

• Resume
• 1-page or less response to “What matters to you the most? And why?” (An email will be sent to you the next working day requesting for this essay after job application is submitted).

Applications are reviewed on a rolling basis and all applications with missing information and no justifiable reason will be considered incomplete and will not be processed.

JOB SUMMARY

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

CANDIDATE PROFILE

Education and Experience

• 4 - 5 years’ experience in the food and beverage, or related professional area and with leadership experience such as Assistant Restaurant Operations Manager or a current Restaurant Operations Manager, OR
• Degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 – 3 years’ experience in the food and beverage, culinary, or related professional area and with leadership experience such as Assistant Restaurant Operations Manager or a current Restaurant Operations Manager

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Leading Food and Beverage Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Ensures and maintains the productivity level of employees.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
• Ensures compliance with all applicable laws and regulations.
• Ensures compliance with food handling and sanitation standards.
• Ensures staff understands local, state and Federal liquor laws.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Establishes guidelines so employees understand expectations and parameters.
• Monitors alcohol beverage service in compliance with local laws

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• Ensures corrective action is taken to continuously improve service results.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Ensures employees are treated fairly and equitably. Strives to improve employee retention.
• Ensures employees receive on-going training to understand guest expectations.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Strives to improve service performance.
• Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in absence of Assistant Restaurant Manager.
• Oversees the financial aspects of the department including purchasing and payment of invoices.

M&E individuals having done Grade A office buildings, able to read technical/structural drawings. Top developer in Singapore, great opportunity.

• Top Singaporean Developer, great opportunity for career growth
• Friendly team, with good learning opportunities
• Grade A Building in Singapore, M&E background, drawings knowledge useful

Our client, a leader in the real estate industry, is seeking a dynamic and experienced individual to join their team. This prestigious Grade A office building is known for its commitment to excellence, and they are looking for a candidate who can help them in keeping that lead.

Job Responsibilities

• Facilitates the development of plans and manages daily operations for asset to ensure excellent standards are achieved and requirements are met according to agreed service levels.
• Contributes to the development of policies to improve operational efficiency and productivity.
• Oversees a team of service providers.
• Reviews contracts' specifications to ensure cost effectiveness and competitiveness.
• Manages capital replacement works, asset enhancement initiatives, and maintenance repair/replacement whenever assigned.
• Engages with government authorities and consultants on regulatory requirements.
• Assists in preparing budgets for OPEX/CAPEX works and manages the annual maintenance/expenditure within approved budget.
• Contributes to planning building improvement strategies, proposing rectification & preventive works/programs for the building, and championing ad-hoc projects whenever required.
• Coordinates tenancy-related works, e.g., fit-out, additions & alternations, reinstatement, moving in/out.

Requirements

• Diploma holder from a recognised institution, preferably in Mechanical/Electrical Engineering or its equivalent. Having a degree will be advantageous.
• At least 3 years of experience in the management of mechanical and electrical systems, preferably in large commercial or retail buildings.
• Experienced in Green Mark processes.
• Able to read and understand technical/structural drawings, e.g. as-built drawings is an absolute REQUIREMENT.
• Good interpersonal and communication skills
• Independent, resourceful, self-motivated, result-oriented, and a team player who is able to work well under pressure in a fast-paced environment.
• Versatile and quick in analyzing and resolving problems within given deadlines.
• Familiar with statutory requirements on building services, facility operations, maintenance, and safety.

For more information about this role please contact Alex Beattie at +852 3892 2368 or email to [email protected].

Data collected will be used for recruitment purposes only. Personal data provided by job applicants will be used strictly in accordance with the Personal Data (Privacy) Ordinance. We regret that only the shortlisted candidates will be notified.

Responsibilities:

Leadership and Team Management:

Lead, manage, and inspire a dynamic team of coordinators within the Operations Department.

Foster a culture of responsibility and dedication, ensuring each team member achieves their Key Performance Indicators (KPIs).

Process Optimization:

Actively update and refine workflow, mandates, processes, and protocols within the department to enhance efficiency and effectiveness.

Cross-Functional Collaboration:

Forge strong working relationships between coordinators, the sales team, and program managers.

Serve as a liaison to bridge communications, identify information gaps, and clarify job roles.

Technology Oversight:

Oversee the utilization and management of the App to streamline operations and enhance team collaboration.

Financial Coordination:

Coordinate the monthly review of logsheets for the finance department to ensure accuracy and compliance.

Meeting Planning and Facilitation:

Plan and facilitate regular operations meetings to provide updates, foster cohesion, and address challenges proactively.

Performance Monitoring:

Monitor and maintain records of coordinating hours per coordinator to optimize resource allocation and productivity.

Sales Support:

Assist the Sales Department with managing the SEP Portal to facilitate seamless operations and customer service.

Reporting:

Provide frequent updates to the Operations Director on departmental activities, challenges, and successes

Job Requirements:

• Degree in any discipline from a recognized institution are welcome

• Possess at least three years of relevant leadership experience, preferable in sport/fitness industry

• Good negotiation and interpersonal skills

• Those applicants who can start work immediately or at a short notice will have an advantage

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Are you an experienced commercial Tanker operations manager with ideally prior seafaring background and looking to streamline processes for a growing shipping entity in Singapore?

This role is ideal for a tanker Master Mariner with shore based commercial operations experience to leverage on their technical expertise in creating standard operating processes and driving a team of operators to best practices in day to day voyage operations.

The ideal candidate has prior commercial vessel operations experience and has a thorough knowledge of stowage planning, cargo operations, bunkering, agency, post fixture and pre-fixture operational matters.

This could be a contract position for a year or permanent depending on experience and background of the candidate.

BMC Software is currently seeking a Sales Best Practices Manager. You will be part of a highly successful and influential team focused on creative problem solving. It requires a high degree of interpersonal communication skills, self-motivation, and a desire to improve by participating in on-going development. You will be exposed to many aspects of BMC’s overall business and participate in high value initiatives.

Here's how you'll contribute to BMC's success and your own in this exciting role:

• Drive strategic negotiations: As a trusted adviser, you will manage complex, high-value negotiations, balancing the need for immediate results with the sustainability of customer agreements. Your expertise will ensure that BMC remains credible to both internal and external stakeholders, optimizing deals for maximum value and long-term success.
• Lead cross-functional collaboration: By building trust and credibility with internal teams (sales, legal, customer success, finance, and more), you will ensure seamless cooperation to develop innovative, client-focused solutions. Your ability to unite these teams around common goals will be critical in driving both short-term results and long-term business sustainability for BMC.
• Foster a win-win culture: You will play a key role in understanding the interests of both BMC and our customers, expanding the scope of possible agreements to deliver mutually beneficial outcomes. By focusing on long-term business relationships, you will help protect the validity and sustainability of BMC’s business objectives.
• Streamline large deal execution: Acting as a center of excellence for sales and negotiation processes, you will leverage your deep understanding of internal workings to accelerate deal velocity and remove roadblocks. Your strategic influence will help drive results that align with BMC’s goals while ensuring the smooth execution of complex deals.
• Champion best practices: As a competitive differentiator, you will identify and share insights, market trends, and best practices across BMC’s global sales organization. This continuous improvement approach will enable the team to adapt quickly and stay ahead of competitive pressures.
• Align the internal ecosystem for success: You will be the connective tissue between sales and the rest of BMC’s internal teams, addressing risks proactively and ensuring efficient deal execution. Your ability to foster strong, trust-based relationships will be essential to removing obstacles and optimizing internal collaboration.

To ensure you’re set up for success, you will bring the following skillset & experience:

• You have a natural ability to build trust with internal stakeholders, clients, and leadership teams, ensuring that your strategic counsel is both valued and relied upon in key business decisions.
• You are a strong communicator and facilitator who can simplify complex issues, making you a valuable partner in high-stakes negotiations and internal collaborations.
• Your extensive background in sales provides you with deep expertise in contracts, pricing strategies, and negotiations, ensuring you can drive optimal outcomes for BMC and our customers.
• You are adept at identifying and solving complex problems, recognizing patterns quickly, and mitigating risks before they become significant obstacles.
• You are skilled at balancing BMC’s immediate revenue objectives with the need for long-term business value, ensuring that agreements are both beneficial and sustainable.
• You are highly organized and possess a strong understanding of principled negotiation methodologies. Familiarity with BMC’s internal ecosystem is a strong advantage, allowing you to drive efficiency and accelerate deal execution.

Job Responsibilities:

• Overall responsible for the smooth and efficient operations of the property.
• Monitor day-to-day facilities and maintenance operations.
• Involve in ad-hoc project management and to undertake feasibility studies.
• Responsible for the setting up of SOP and to achieve KPIs.
• Responsible for annual budget preparation, planning and controlling of operating expenses and improvement/maintenance works.
• Supervise the front office, operations, housekeepers, security and maintenance staff and to ensure smooth daily operations.
• Review processes and workflow to maximize tenant's satisfaction.
• Handle tenant’s complaints, maintain a record of feedback and take remedial actions to resolve issues.
• Establish and maintain strong and positive relationships with all landlords, tenants, vendors and contractors.
• Conduct regular inspections of properties and perform preventive maintenance to keep the property functioning in good condition.
• Ensure compliance of safety & building regulations and all other statutory requirements.
• Be part of the CERT team and assist in the coordination of drills, exercises and trainings to ensure it is carried out as per schedule.
• Perform any ad-hoc task as assigned by the management.

Requirements:

• Degree in Hospitality, Business, Management or equivalent.
• Minimum 5 years of proven work experience in the Hospitality (specifically in Rooms) or Property Management industry.
• Strong leadership skills, and excellent at navigating in an unstructured environment.
• Good analytical, organisational and problem-solving skills.
• Good team player with excellent interpersonal skills.
• Able to manage and resolve conflicts equitably and in the most productive manner in accordance with the Group’s values.
• Result driven and able to work in a fast-paced environment.
• Able to create and maintain an efficient system of operation to support the business needs.
• Able to multitask and work cross-functionally with different business units.
• Candidates who is able to start work immediately or on short notice would be preferred.

We regret that only shortlisted candidate will be notified.

Role Purpose (Why do we need this role?)

To lead Swire Shipping’s pursuit of operational excellence with a focus on delivering a competitively

structured operational infrastructure to deliver on the liner trades’ network proposition.

To lead the line operations team and Vessel Planning teams across Singapore, USA and India regarding

the operational aspects of the network and service delivery commitments with focus on schedule

integrity, capacity utilization, voyage costs, on-time performance and quality assurance objectives.

In accordance with the pursuit “Operational Excellence” and the Swire Shipping Supply Chain

Sustainability Code of Conduct, promote and implement “Zero” harm practices across all stakeholders in

the Swire Shipping network.

Role Accountabilities (What is this role responsible for delivering?)

Network/Service delivery/Cargo Planning

• Network Delivery: Responsibility for delivering the service framework as per the Business Plan with a focus on on-time performance and cargo delivery promises

• Operational Costs: Responsibility for USD 400 Million fixed voyage costs, budgeting and forecasting across South Pacific and North Pacific trades.

• Schedule Management: Continuous focus on meeting and exceeding schedule integrity targets.

• Utilization: Drive continuous improvement in capacity utilization, productivity improvements and deployment of assets with 14 member Planning team in Chennai, India.

• Cargo Handling and Stowage Management: Responsibility for cargo planning and stowage activities and for supporting tools, systems and processes by working closely with the Chennai, India Planning centre.

Strategic projects

• Formulate and implement key operational initiatives and projects including development of fit for purpose network scheduling solution

• Deliver a robust & sustainable operational network that meets the current and future growth needs of the

liner trades

Techno Commercial

• Interface with Fleet / Tonnage Dept/Vessel Performance- Ensure continuous focus on cost efficiency targets, productivity improvements.

• Loss Prevention- Coordinate with Cargo Care/ Haz/Reefer Desk to ensure highest service delivery standards to customers including pre- and post-shipment activity including survey requirements

• Vessel Suitability / Deployment (e.g. Charter tonnage) for loadability.

Network/Partnerships/JWC

• Direct operational participation in Joint working committee and co-ordinate operational aspects of day-to-day partnership management.

• Key Co Ordinator for delivery of service framework as per the Business Plan with a focus on on-time performance and cargo delivery promises incl VSA / SCA services.

• Administering service partner communications including vessel sharing agreements, slot cost calculation, service performance reviews/feedback

• Participate in development of internal and external partnerships that are fit for purpose, sustainable, and promote cost effective and optimized utilization of resources and assets

Business improvement

• Implement a structured business improvement framework that optimises performance of internal resources and assets that promote “Raising the Bar” initiatives across Line Operations. Create a culture of continuous improvement in all aspects of operations

Customers

• Development of innovative solutions for key commodities / cargoes that enhance the Liner Trades competitive advantage and add value to customers

• Assist the Commercial teams’ effectiveness in delivering on customer and market goals

• Development of innovative solutions for key commodities / cargoes that enhance the Liner Trades competitive advantage and add value to SSL's top customers.

Cost

• Drive cost efficiency across all services

• Identify efficiency opportunities to reduce operational costs and lower overall cost.

• Pro-active communication with all stakeholders to maintain schedule reliability in the most cost-efficient manner

• Ownership of minimizing port call costs and create opportunities to eliminate avoidable costs.

• Work closely with line, line operations and network teams to effectively manage P&L on all services.

• Ensure the CVP activities are performed timely. Within 48hrs after vessel departure

• Achieve agreed accuracy target of CAR vs Invoice – Minimum 80% and progress to achieve 95% accuracy.

• Provide cost insight to the functional manager and explain all the variances.

People Management

• Lead employees to meet the organisation’s expectations for productivity, quality, and goal accomplishment.

• Provide oversight and direction to the employees in the team in accordance with the organisation's policies and procedures.

• Plan staffing levels and work with Human Resources to recruit, interview, select, hire, and employ the right people within budgetary guidelines.

• Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.

• Consciously create an engaging workplace culture that emphasizes the identified mission, vision, guiding principles, and values of the organisation.

• Lead employees using a performance management and development process including goal setting, feedback, and performance development planning.

• Empower employees to take responsibility for their jobs and goals. Delegate responsibility, drive accountability and provide regular feedback for continuous improvement.

• Manage and maintain effective employee work schedules including assignments, job rotation, training, vacations, and paid time off, cover for absenteeism, and overtime scheduling.

• Maintain two-way transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication.

• Deliver key people related activities in conjunction with HR that will lead to the enhanced engagement and retention of team members.

Leadership

• Overall responsibility for leadership of line operational excellence projects, cost budgets, asset management.

• Overall responsibility for leadership and management of the line operations and stowage team.

• Ensuring operational teams are structured, resourced, trained, and equipped to meet the requirements of the business.

Internal and External Relationships

External

• Partner Lines

• Service providers and suppliers

• Ship personnel

• Surveyors and Industry Regulators.

• Customer

Internal

• Performance Manager

• Regional Operations Department

• Line/Trade Management

• Networks

• Overseas regional managers and staff

Crisis Management

• Make every effort to be aware of and understand your role in the event of a crisis.

• Make every effort to attend any relevant training, simulations and or meetings relating to Crisis Management.

• Perform your role as best as possible in a calm and collaborative manner in line with the relevant policy and procedures in the event of a Crisis.

• Provide input and feedback towards the ongoing improvement of the Crisis Management framework and procedure.

Safety

• Ensure that all stowage planning activities conform to international and in-house regulations with respect to:

o Vessel safety and stability requirements

o Cargo loading and securing requirements

o Adherence to IMDG code, DOC, and in-house rules for hazardous cargo loading

o Establish best practices and appropriate KPI’s for the stowage planning team

• Drive safety behaviour across all Ports within the SS Network

• Take responsibility for the safety of myself and those around me by displaying safety leadership

principles (i.e., Safety I’s & Accountability ladder).

• Challenging and stopping unsafe acts and behaviours or unsafe conditions.

• Comply with the Global Safety Standards, Policies and Operating Procedures.

Key Qualifications & Skills (What knowledge will ensure success in the role?)

Qualifications

• Master Mariner with practical hands-on marine experience with at least 10 years of Seafaring and 3-5 years of shore-based senior management experience in shipping-related businesses.

• Prior experience in Liner Operations, vessel planning & networks related interactions are an advantage.

Technical Skills

• Comprehensive knowledge of the commercial, technical, legal and regional aspects of shipping operations and management

• Hands-on experience in vessel planning, cargo handling/stowage as well as sea-fastening requirements in terms of best-practice standards

• Proven experience in people management, leadership, and development

• Sound understanding of cost management

• Proven ability to build relationships and teams

• Strong analytical, numeracy and communication skills

• Knowledge of general macro-economic principles and international trade

Professional Skills

• Focuses on results, profitability, and performance

• Leadership: ability to set a vision, and guide and grow people to deliver results

• Customer-centricity: Dedicated to meeting the expectations and requirements of internal and external customers by providing improvements in products and services. Talks and acts with customers in mind. Builds a high level of customer orientation throughout the organisation.

• Ownership and accountability: Take responsibility for individual and team output and results.

• Focused on results, profitability, and performance.

• Collaboration: Work effectively with internal and external stakeholders; seek and provide help to colleagues

• Demonstrates ability to proactively strategize and plan effectively and deliver outcomes in a competitive business environment.

• Strong conceptual and analytical skills.

Tanglin Gin Jungle

A bar & restaurant owned and run by the same passionate people of Tanglin Gin - Singapore’s first Gin Distillery. Tanglin Gin - Singapore’s first distillery has relocated to a central area with a F&B front, showcasing our products through hospitality, masterclasses and distillery tours with the aim to grow our brand organically. We produce an assortment of spirits (focused on but not limited to gin) and are looking for a motivated and responsible individual that will help us grow our F&B arm of the business.

Job Summary

We are seeking a highly motivated and experienced Operations Manager – Bar & Restaurant, to lead our restaurant team and ensure the smooth operation of our establishment. The ideal candidate will have a passion for the hospitality industry, exceptional leadership skills, and a proven track record in managing restaurant operations. As the Operations Manager – Bar & Restaurant, you will be responsible for achieving financial goals, enhancing customer satisfaction, and fostering a positive work environment for staff.

Key Responsibilities

Leadership & Management

• Oversee daily restaurant operations and ensure high standards of service and product quality.
• Be present active on the floor, leading by example.
• Recruit, train, and mentor staff, creating a strong team culture and promoting professional development.
• Develop and implement effective strategies to improve employee retention and morale.
• Consistently review SOPs of setting up, closing the bar and restaurant as well as service sequence.
• Work closely with kitchen partners, providing feedback where necessary, and participating in weekly meetings to share feedback and bridge relationships with the brand and the leasee/partner
• Conduct monthly 1-1’s with all members of the front of house team, gathering operational feedback and providing feedback for personal development of individuals.
• Facilitate weekly 1-1 with General Manager, providing relevant reports and insight

Financial Management

• Manage the restaurant’s budget, including payroll, purchasing, and inventory control, setting up systems to analyse variances to achieve revenue goals.
• Monitor financial performance and prepare financial reports, analyzing trends to optimize profitability.
• Develop sales forecasts and set targets to achieve revenue goals.

Operations Management

• Oversee daily operations, ensuring that service standards, health and safety regulations, and industry best practices are consistently met.
• Manage all aspects of bar and restaurant operations, including inventory management, ordering supplies, and cost control.
• Develop and implement effective operational procedures to optimize efficiency and improve guest satisfaction.
• Conduct Distillery Tours and Cocktail Masterclasses as and when required in the bar team’s absence.
• Fine tune the experiences and offerings of the venue and brand to enhance positive guest experiences.

Customer Experience

• Monitor guest satisfaction and resolve any issues or complaints promptly, including raising the bar for review platforms such as Google Reviews and TripAdvisor.
• Implement programs to enhance the overall dining experience and encourage repeat business.
• Ensure that all health and safety regulations are adhered to for the comfort of guests and employees.
• Work with marketing and reservation platforms to ensure a seamless booking experience, thereafter setting a customised email to thank guests for visiting as well as collect feedback.

Marketing & Community Engagement

• Collaborate with the marketing team to promote the restaurant through various channels such as Klook, Pelago, Seek Sophie and Venuerific, including social media and local events.
• Collaborate with marketing team and bar operators to develop promotional materials and campaigns for special events and season offerings.
• Establish and maintain positive relationships with suppliers and the local community.
• Stay updated on industry trends and competitor activities to inform strategic decisions.

Menu Development

• Work closely with the bar team and HQ to create and update the menu as needed.
• Develop and oversee the bar’s beverage programme, including cocktail and drink specials, ensuring quality, innovation and brand alignment by launching limited time cocktails with festivities or beverage related events such as “Negroni Week”, “World Gin Day” etc.
• Train staff on beverage knowledge, including wines, spirits and cocktails to enhance guest recommendations and staff confidence.
• Monitor product mix and log in data for analysis, to better understand development of the next menu as well as to create par levels to optimise holding cost.
• Monitor food quality and presentation, ensuring a consistent eating experience.

Qualifications

• Bachelor's degree or Diploma in Hospitality Management, Business Administration, or a related field preferred.
• Proven experience as a Operations Manager or in a similar role within the bar and restaurant industry
• Strong leadership abilities and excellent interpersonal skills.
• In-depth knowledge of restaurant management software and financial, payroll, and HR systems.
• Ability to analyze company performance and develop strategies for growth.
• Exceptional communication, organizational, and problem-solving skills.
• Flexibility to work evenings, weekends, and holidays as needed.

Benefits

• Competitive salary and performance-based incentives.
• Health insurance.
• 15 Days annual leave
• Monthly bottle of Gin/Liqueur of choice from the distillery
• Opportunities for career advancement within a growing company.

Responsibilities:

Leadership and Team Management:

Lead, manage, and inspire a dynamic team of coordinators within the Operations Department.

Foster a culture of responsibility and dedication, ensuring each team member achieves their Key Performance Indicators (KPIs).

Process Optimization:

Actively update and refine workflow, mandates, processes, and protocols within the department to enhance efficiency and effectiveness.

Cross-Functional Collaboration:

Forge strong working relationships between coordinators, the sales team, and program managers.

Serve as a liaison to bridge communications, identify information gaps, and clarify job roles.

Technology Oversight:

Oversee the utilization and management of the App to streamline operations and enhance team collaboration.

Financial Coordination:

Coordinate the monthly review of logsheets for the finance department to ensure accuracy and compliance.

Meeting Planning and Facilitation:

Plan and facilitate regular operations meetings to provide updates, foster cohesion, and address challenges proactively.

Performance Monitoring:

Monitor and maintain records of coordinating hours per coordinator to optimize resource allocation and productivity.

Sales Support:

Assist the Sales Department with managing the SEP Portal to facilitate seamless operations and customer service.

Reporting:

Provide frequent updates to the Operations Director on departmental activities, challenges, and successes

Job Requirements:

• Degree in any discipline from a recognized institution are welcome

• Possess at least three years of relevant leadership experience, preferable in sport/fitness industry

• Good negotiation and interpersonal skills

• Those applicants who can start work immediately or at a short notice will have an advantage

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Scope:

• Be a part of the cross-functional team to support the delivery of quality and clinical care to patients
• Ensure smooth daily operations and implementation of new initiatives such as Healthier SG, Social Prescribing and Age Well SG
• Work closely with other departments to ensure the smooth running of the daily clinic operations and drive service excellence
• Responsible to identify areas of improvements and drive continuous developments and spread good practices across other clinics
• Coaching, nurturing and inspiring the clinic operation staff in their continuous learning and career development
• Oversee administrative activities including staff scheduling, patient flow and inventory management
• Collaborate with team members across other workgroups, focusing on manpower planning, training and development, digital and service transformation, emergency planning etc
• Ad hoc duties as assigned

Job Requirements:

• A recognized Degree in any discipline
• Good interpersonal and communication skills
• Candidate with experience in operations in healthcare sector and/or service industry will be an added advantage

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button OR email to [email protected]

**We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities**

“Jobstudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties, please be aware of scams impersonating Jobstudio and our employees, you may call our office directly at 64221390 for verification. we will not be liable for loss arising from scams.”

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Choong Yi Han

EA Personnel Reg No: R2196526

JOB DESCRIPTION

1)Ensure good customer experience, satisfaction and customer loyalty.

2)Ensure the smooth running of the coffeeshop operations in line with the company’s business objectives.

3) Oversee and hands-on daily operation

4) Train team to upsell receipt per head, retail products (take away), recruit Loyalty Membership and provide good customer service.

5)Calculate future needs in kitchenware and equipment and place orders, as needed

6) Prepare shift schedules

7) Supervise kitchen and wait staff and provide assistance, as needed

8) Monitor compliance with safety and hygiene regulations

9) Gather guests’ feedback and recommend improvements to our menus

Requirements :

1)Have F&B working experience.

2) Able to improve sales from soical media posting and marketing.

3) Friendly personality and hospitable to all guests.

4) Need to be hands-on to daily operations, so as to understand better on SOPs to improvise the work flow.

5)Positive attitude with a strong sense of communication with customer.

Our client is a growing logistics conglomerate and looking for experienced operation manager for their frieght forwarding business.

KEY RESPONSIBILITIES

• Advise on key decisions relating to the day-to-day activities for the PL Re-Supply Ocean Freight department, in consultation with the Operations Manager (OM) and Head of Department (HOD) when necessary
• Ensure that job file management, billing, invoicing, costing, and reporting is carried out in accordance with requirements.
• Oversee locally the development of new PL Re-Supply Ocean Freight business, including the commercial policy and future strategic business direction.
• Ensure that financial management, billing, and invoicing, and reporting for freight is carried out in accordance with requirements. Also, to ensure that all costs are booked properly.
• Reporting for the Ocean Freight Export department is carried out in accordance with requirements.
• Ensure that all freight personnel are trained on the information systems and that they are using them correctly to support the needs of the business.
• Handle tender and pricing requests from Network, Agents and internal stakeholders.
• Ocean Freight Procurement, sourcing and negotiating for competitive price-structure.
• Report preparation and submission (various assigned reports)
• Training of new on-board staff.
• Report negative files to OM/HOD and negotiate with vendors to reduce negative impact.
• Other functions as assigned by OM/HOD.

ESSENTIAL QUALIFICATIONS & CERTIFICATES

• Diploma or equivalent certification in logistic related field preferred

PREFERRED EXPERIENCE AND KNOWLEDGE

• At least 5 year(s) of working experience in the related field is required for this position.
• Preferably prior experience as a supervisor specializing in Logistics/Supply Chain or equivalent.

NECESSARY TECHNICAL / FUNCTIONAL SKILLS

• Competent in basic computer skills and applications (Microsoft Excel, Word, Outlook)
• Competency and experience working in ERP systems such as Cargo wise.
• Pro-active,
• Team player with excellent interpersonal skills
• Good communicator, influencer, and negotiator
• Self-motivator
• Good problem solving and analytical skills

Please note that this role is only open to Singaporeans or PR and only shortlisted candidates will be notified.

Job Description

• Manage accurate processing of patient bills and invoices, resolve discrepancies, ensure compliance, and coordinate with finance for timely payouts
• Guide patients on the financial aspects of their treatment, including insurance coverage, payment options, and available financial assistance programs
• Lead the entire service development lifecycle, including conceptualisation, implementation, and change management
• Mentor and supervise junior staff members, conduct regular performance reviews, provide training and development opportunities, and ensure adherence to organisational policies and procedures
• Work with various departments to enhance patient care and administrative processes, drive improvements in billing, appointment scheduling, and financial counseling
• Ensure compliance with legal and regulatory requirements for patient billing and financial counseling, and prepare reports on billing activities, appointment scheduling metrics, and financial counseling outcomes

Job Requirements

• Bachelor Degree level in Healthcare/ Business Administration or related
• 3 - 5 years' of experience in healthcare administration in the supervisory capacity, preferably in a clinical setting will be advantageous

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

**We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

**JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Stephanie Toh

EA Personnel Reg No: R1217674

We are looking for canidates who are interested in KTV Pub Operation Manager Role.

Job responsibility includes:

- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons

- Interact with customers, take orders and serve food and drinks

- Assess customers’ needs and preferences and make recommendations

- Keep Track of bills and collection of bills

- Restock and replenish bar inventory and supplies

- Stay guest focused and nurture an excellent guest experience

- Knowledge of Mandarin/Dialects is essential to handle older regular customer base.

Supervise staff. Promote the business. Handle feedback from customers. Ensure that equipment are properly maintained. Hire suitable staff. Discipline staff. Create promotion and gigs to drive business. Improve ambience of lounge.

Can be able to work on weekend public holiday and night shift, chinese well speaking write and read will be priority consider, having own basic customer base or contact will be a plu, attitute must be positive, coordinating all public relation activities. developing marketing plan including strategy, goals, budget tactics and online media.

Mosaic Play Academy

Reporting to the Director of Mosaic Academy on administration and operational matters, this role is a dedicated to working closely with the team at Mosaic Play Academy to run the daily operations of the academy, be involved with parental engagement, and manage delivery and quality of the programmes on a day-to-day basis.

Operations Management:

• Oversee daily operations of the academy including monitoring and managing staff schedules to ensure adequate coverage and compliance with operational requirements.
• Implement and enforce operational policies and procedures.
• Ensure the quality of student care services, including academic support, recreational activities, and meal services.
• Manage the academy's facilities, ensuring they are well-maintained, safe, and conducive for all activities.

Parent Engagement:

• Foster, maintain regular and positive communication with parents or guardians, and addressing concerns, fostering a positive and collaborative relationship.
• Plan and organise parent engagement events, workshops, and meetings to enhance parental involvement in the student care community.
• Collaborate with parents to address their feedback and suggestions.
• Use feedback to make continuous improvements and enhance parent satisfaction.

Administration Task:

• Recruit, train, and supervise academy staff.
• Conduct regular performance evaluations and provide constructive feedback.
• Manage the budget for the academy, including expenses related to staffing, supplies, and facilities.
• Maintain accurate and up-to-date records of student attendance, enrolment, and other relevant data.
• Oversee the enrolment process, including admissions, registration, and orientation for new students.
• Collaborate with the marketing team to promote the academy and attract new enrolment.

Qualifications and Requirements:

1. A degree from a respective institution or equivalent.
2. At least 2 – 3 years of relevant working experience in a similar role within an organisation, bonus if it’s within the education industry
3. Proficient in basic productivity tools i.e., MS Office (Word, Excel and PowerPoint)
4. Ability to work effectively in a cross-functional and unstructured environment.
5. Committed to fostering a culture of continuous improvement and excellence.
6. Excellent interpersonal and communication skills, with the ability to engage with parents, staff, and the broader community.
7. Knowledge of relevant regulations and standards governing student care centres.
8. Good communication, interpersonal skills and classroom management skills
9. Organised, detailed and proactive.

Working hours:
Mondays – Fridays
8am – 6pm

Find out more about Mosaic Play Academy:
Linkedin: https://www.linkedin.com/showcase/mosaic-play-academy-mpa/
Instagram: https://www.instagram.com/mosaicplayacademy/
Website: https://mosaicplayacademy.sg/

THE RESPONSIBILITIES:

Here are how your day-today responsibilities of the role will look like, but are not limited to:

• Participate and conduct various general administrative tasks using Expereo’s Back Office Systems;
• Pre-qualify sales requests as delegated by Account Managers;
• Create and submit quotations to Account Managers or customers in timely manner;
• Submit availability check requests and process orders;
• Manage the correspondence between Account Managers and customers;
• Answer sales queries including phone and email communications;
• Provide data and reports to support the Sales Team;
• Follow up on any issues raised during quoting and provisioning phases;
• Ensure customer requirements are well distributed and understood among departments;
• For large opportunity, work together with Sales Project Manager in pre/post-sales planning. This includes but is not limited to project rollout planning, creating, following up, and reviewing budgetary and firm quotation before submitting to the Account Managers;
• Keep Sales information on the Back Office System clean and updated;
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THE SKILLS AND EXPERIENCE:

• You are an eager person with a focus on results and client satisfaction;
• You have completed higher tertiary education (Nitec, Diploma) or higher, and can demonstrate by experience a similar level;
• You hold a minimum of 1-2 years of relevant experience;
• You have experience in an international environment, preferably within an international Telco environment;
• You have excellent communication skills in English, another language is beneficial;
• You are well organised, meticulous, excellent communication skills and is a team player;
• Able to start work immediately/within short notice