Total 51 pr agent job vacancies in d10 ardmore bukit timah holland road tanglin

• Assist guests with check in and checkout, as well as other cashiering duties
• Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
• Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
• Liaise closely with other relevant departments to ensure that guests requests and needs are met
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
• Handle guests’ complaints and comments tactfully and efficiently
• Handling guests’ mails, messages, and answering of phone calls
• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
• Be vigilant in regard to in-house credit matters and act upon any discrepancies
• Alert Security or Duty Manager of suspicious-looking person(s) / articles
• Perform other reasonable duties assigned by the assigned by the Management

Only shortlisted candidates will be notified.

• Timely delivery of guests’ luggage, messages and any other items for delivery within the property
• Personalize guests’ orientation of their room in a professional, friendly and engaging way
• Maintain a presence in the lobby as an ambassador of the property and brand, offering exceptional service to the guests
• Service focused personality is essential; customer related experience is an asset
• Ability to work well under pressure in a fast-paced environment
• Excellent communication skills and a professional presentation
• Ability to work cohesively with fellow colleagues as part of a team
• Perform other reasonable duties assigned by the Management.

Only shortlisted candidates will be contacted

Job Descriptions

Position Overview:

The Office-Based Reservation Agent / Guest Relations Executive at Garibaldi Italian Restaurant & Bar is a pivotal role that involves managing reservations, handling event inquiries, maintaining relationships with third-party reservation partners, overseeing catering requests, responding to emails, and supporting various marketing and financial partnerships alongside the Marketing Manager and General Manager. This role is crucial to ensuring that our guests have a seamless and memorable experience when dining at our restaurant.

Key Responsibilities

1)Reservations Management:

• Handle reservation inquiries via phone, email, and online channels.
• Ensure accurate and up-to-date reservation records.
• Work closely with the restaurant team to optimize seating and table allocation.

2)Event Inquiries:

• Respond to inquiries related to private events, parties, and special occasions.
• Coordinate event bookings, including menu selection, seating arrangements, in house site views and special requests.

3)Catering Services:

• Manage catering inquiries and orders for off-site events.
• Ensure the timely and accurate delivery of catering services, meeting the client's expectations and ensuring proper internal communication with operations.

4)Third-Party Reservation Partners:

• Foster and maintain strong relationships with third-party reservation platforms such as Chope, Quandoo and Dining City.
• Collaborate with partners to maximize restaurant reservations and visibility.

5）Email Correspondence:

• Respond promptly and professionally to email inquiries from guests and potential customers.
• Provide detailed information about the restaurant's offerings, menus, and special promotions.

6) Marketing and Financial Partners:

• Collaborate with marketing partners to promote the restaurant's offerings and events via the support of privileged partnerships.
• Assist with financial partnership activities, including payment processing and invoicing together with Finance Department.

Job Requirements

• 2 years of related experience
• Previous experience in a reservation, guest relations, or customer service role is preferred.
• Exceptional communication and interpersonal skills.
• Proficiency in using reservation management software.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Knowledge of the restaurant industry, especially Italian cuisine, is a plus.

Working hours

• 5 days work/ week

Roles & Responsibilities

We are an established maid agency. We supply domestic helpers from Indonesia, Myanmar, India and Phillipines .

Seeking experience SALES Personnel to join our family orientated company. We believed in work life balance!

SALES PERSONNEL Responsibilities:

• Perform a variety of tasks to offer exceptional service to customers.
• Communicating with customers over the phone and emails.
• Able to communicate and coordinate well with peers.
• Able to work independently and with minimum supervision
• Handle Enquiries and Requests

Requirements:

Experience working in Maid agency is an advantage .

Basic PC knowledge in Microsoft Words & Excel.

Good communication skills with good customer service

Responsible and meticulous at work

Able to multi-task & meet datelines

Friendly and willing to learn attitude!

We offer attractive package for the right candidate!

Job Descriptions

Position Overview:

The Office-Based Reservation Agent / Guest Relations Executive at Garibaldi Italian Restaurant & Bar is a pivotal role that involves managing reservations, handling event inquiries, maintaining relationships with third-party reservation partners, overseeing catering requests, responding to emails, and supporting various marketing and financial partnerships alongside the Marketing Manager and General Manager. This role is crucial to ensuring that our guests have a seamless and memorable experience when dining at our restaurant.

Key Responsibilities

1)Reservations Management:

• Handle reservation inquiries via phone, email, and online channels.
• Ensure accurate and up-to-date reservation records.
• Work closely with the restaurant team to optimize seating and table allocation.

2)Event Inquiries:

• Respond to inquiries related to private events, parties, and special occasions.
• Coordinate event bookings, including menu selection, seating arrangements, in house site views and special requests.

3)Catering Services:

• Manage catering inquiries and orders for off-site events.
• Ensure the timely and accurate delivery of catering services, meeting the client's expectations and ensuring proper internal communication with operations.

4)Third-Party Reservation Partners:

• Foster and maintain strong relationships with third-party reservation platforms such as Chope, Quandoo and Dining City.
• Collaborate with partners to maximize restaurant reservations and visibility.

5）Email Correspondence:

• Respond promptly and professionally to email inquiries from guests and potential customers.
• Provide detailed information about the restaurant's offerings, menus, and special promotions.

6) Marketing and Financial Partners:

• Collaborate with marketing partners to promote the restaurant's offerings and events via the support of privileged partnerships.
• Assist with financial partnership activities, including payment processing and invoicing together with Finance Department.

Job Requirements

• 2 years of related experience
• Previous experience in a reservation, guest relations, or customer service role is preferred.
• Exceptional communication and interpersonal skills.
• Proficiency in using reservation management software.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Knowledge of the restaurant industry, especially Italian cuisine, is a plus.

Working hours

• 5 days work/ week

Roles & Responsibilities

1. Providing exceptional customer service, ensuring timely responses, and demonstrating effective communication skills in a position that involves engaging customers and offering guidance on matters pertaining to housekeeping and the hiring of assistance. Earn the admiration of your customers!

About Astar Housekeeping

At ASTAR, we strive for excellence in every aspect, prioritizing the satisfaction of both our clients (employers) and the helpers we assist. With numerous clients turned friends, our company fosters a fantastic work environment. We source helpers from the Philippines, Indonesia, Myanmar, and Thailand. Currently undergoing digital transformation, we anticipate substantial growth in the near future.

Responsibilities

1. Responding to customer inquiries promptly.
2. Providing guidance on the hiring process.
3. Coordinating interviews for both helpers and employers.
4. Cultivating exceptional relationships with employers and helpers alike.
5. Conducting follow-ups for after-sales service and offering counseling as needed.

Job Requirements

1. Holds CEI (Basic) or is open to undertaking the course.
2. Prior experience in an employment agency is advantageous.
3. Proficiency in Bahasa Indonesian or Bahasa Melayu is a plus.
4. Demonstrates excellent interpersonal and communication skills.
5. Capable of working independently as well as collaboratively within a team.

About the Job

1. Operates on a 5-day work week (Monday to Friday, 10 am to 6 pm).
2. Offers a monthly salary plus commission.
3. Location: Katong, East Coast.
4. EA No. R2197432.

For any additional inquiries, please contact us at [email protected]

EA Personnel Responsibilities:

• To handle end to end sales

• To handle customers enquiries in a friendly and professional manner

• To understand employer’s requirements

• To match employer's requirements with employee profiles

• To arrange and conduct interviews between the employers and employees

• To prepare all necessary documents required for deployment

• To provide after-sales follow-up and service

EA Personnel :

• Must have experience with recruitment

• Must have CEI – Certificate of Employment Intermediaries

• Strong sales ability, communication and interpersonal skills

• Able to handle all employee and employer matters independently

Responsibilities

• Maintain and develop pipeline of eligible candidates for future open positions
• Conduct interviews via phone or in-person
• Qualify or reject candidates based on interview feedback and resume reviews
• Serve as contact person for questions from candidates
• Meet weekly quotas related to calls and emails

Job Description

· Log all incoming calls and email and record sufficient information to facilitate effective incident processing.

· Identify the impact, urgency, and priority of incidents Provide initial troubleshooting and support for incidents.

· Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress.

· Seek confirmation for closure from the user when resolution is provided.

· Serve as the first point of contact for all incidents Prepare issues statistic for reporting purposes. Prepare daily, weekly and monthly report Daily monitoring Liaise with client to clarify issue and assign issue to team for resolution.

· Track and report on issues resolution.

· Assess common issues and suggest improvement points. Track and report on day-to-day operations to maintain system stability

Primary Skill

Operations Management

We are looking for a Corporate Travel Ticketing Agent responsible for managing and booking business travel arrangements for client's.

Responsibilies include:

1. Manage and understand clients account while providing timely accurate service

2. Prepare and issue of relevant documentation for corporate client’s business travel arrangements.

(E.g. request, tickets, itineraries, vouchers, billings)

3. Monitor accounts assigned to ensure quality service and updating of changes

Preferred canidates to possess :

• At least 2-3 years of relevant working experience in corporate/B2B travel and ticketing
• Understand and familiar with IATA systems (Sabre, Galileo, Amadeus, GDS)
• Good service oriented communications skills
• Team player while a individual contributor

Roles & Responsibilities

We are an established maid agency. We supply domestic helpers from Indonesia, Myanmar, India and Phillipines .

Seeking experience SALES Personnel to join our family orientated company. We believed in work life balance!

SALES PERSONNEL Responsibilities:

• Perform a variety of tasks to offer exceptional service to customers.
• Communicating with customers over the phone and emails.
• Able to communicate and coordinate well with peers.
• Able to work independently and with minimum supervision
• Handle Enquiries and Requests

Requirements:

Experience working in Maid agency

Basic PC knowledge in Microsoft Words & Excel.

Good communication skills with good customer service

Responsible and meticulous at work

Able to multi-task & meet datelines

Friendly and willing to learn attitude!

We offer attractive package for the right candidate!

We're looking for an AI Agent Development (Assistant) Product Manager to join our dynamic team. In this innovative role, you'll have the chance to transform our student recruitment process using cutting-edge AI technology.

Responsibilities:

• Assist in the development and management of AI agent products, ensuring alignment with company goals and customer needs.
• Collaborate with cross-functional teams including engineering, design, marketing, and customer support to define product requirements and features.
• Conduct market research and analysis to identify trends, opportunities, and competitive landscape in the AI technology market.
• Support the product development lifecycle from ideation to launch, including requirement gathering, feature prioritization, and sprint planning.
• Work closely with AI engineers to understand technical feasibility, scope, and limitations of AI agent functionalities.
• Develop AI agents for enhancing student recruitment, ensuring their effectiveness and efficiency.
• Ensure smooth integration of AI agents with communication platforms such as WeChat Official Account, WeCom, WhatsApp, and websites.
• Leverage chat history and FAQs for AI learning and response accuracy, continuously improving the AI agent's performance.
• Collaborate with the recruitment team to optimize workflows and streamline recruitment processes.
• Assist in creating product documentation, including user guides, release notes, and technical specifications.
• Support product testing and quality assurance efforts to ensure product performance and reliability.
• Assist in monitoring product metrics and KPIs, and provide insights for product improvement and optimization.
• Stay updated on industry best practices, emerging technologies, and advancements in AI to drive innovation and maintain competitive advantage.
• Support the Product Manager in day-to-day tasks and strategic initiatives as needed.

Requirements:

• Educational Qualification: Bachelor's Degree in Computer Science or related field.
• Experience: Significant experience in AI development, with a focus on OpenAI GPTs.
• Technical Skills: Proficiency in AI and machine learning technologies. Expertise in API development and integration with platforms like WeChat Official Account, WeCom, WhatsApp, and Websites. Advanced programming skills.
• Language Skills: English and Chinese (Proficiency in Chinese will be prioritised)
• Other Skills: Strong analytical and problem-solving abilities. Effective communication and teamwork capabilities. Independence in handling tasks and managing priorities.

Job Type：

• Both Full-time and Part-time is welcome
• Full-time is preferred.

Job Location:

Onsite

Roles & Responsibilities

We are an established maid agency. We supply domestic helpers from Indonesia, Myanmar, India and Phillipines .

Seeking experience SALES Personnel to join our family orientated company. We believed in work life balance!

SALES PERSONNEL Responsibilities:

• Perform a variety of tasks to offer exceptional service to customers.
• Communicating with customers over the phone and emails.
• Able to communicate and coordinate well with peers.
• Able to work independently and with minimum supervision
• Handle Enquiries and Requests

Requirements:

Experience working in Maid agency

Basic PC knowledge in Microsoft Words & Excel.

Good communication skills with good customer service

Responsible and meticulous at work

Able to multi-task & meet datelines

Friendly and willing to learn attitude!

We offer attractive package for the right candidate!

Roles & Responsibilities

We are an established maid agency. We supply domestic helpers from Indonesia, Myanmar, India and Phillipines .

Seeking experience SALES Personnel to join our family orientated company. We believed in work life balance!

SALES PERSONNEL Responsibilities:

• Perform a variety of tasks to offer exceptional service to customers.
• Communicating with customers over the phone and emails.
• Able to communicate and coordinate well with peers.
• Able to work independently and with minimum supervision
• Handle Enquiries and Requests

Requirements:

Experience working in Maid agency

Basic PC knowledge in Microsoft Words & Excel.

Good communication skills with good customer service

Responsible and meticulous at work

Able to multi-task & meet datelines

Friendly and willing to learn attitude!

We offer attractive package for the right candidate!

POSITION SUMMARY

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Come join us to express your Andaz as Reservations Agent if the following describes you.

You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the same time a confident individual, willing to learn and take on new challenges. As the Reservation Host, you will be responsible to provide an excellent and consistent level of service to your guests. You will assist the team in the achievement of a smooth and efficient running of the Reservation Department.

Your Profile

• Possesses minimum G.C.E. "O" levels.
• No prior experience is needed.
• 1-2 years of experience in hotel or call centre operations will be an added advantage.
• Good communication, telephone, interpersonal and customer relations/service skills.
• Computer skills in the use of MS Office, email, Opera and PABX Systems will be an asset.
• A can-do attitude.
• Able to work shifts, weekends and public holidays.
• Due to our clientele base, ability to converse in Mandarin will be advantageous.

Key Responsibilities

• As the first point of contact for guests, maintains a positive attitude and a smile in your voice.
• Processes all reservation requests, changes, and cancellations received by phone or email.
• Identifies guest reservation needs and make appropriate recommendations.
• Explains guarantee, special rate, and cancellation policies to callers.
• Answers questions about property facilities/services and room accommodations.

** Please note that this is a local packaged position and we regret that only shortlisted candidates will be notified **

Roles & Responsibilities

We are an established maid agency. We supply domestic helpers from Indonesia, Myanmar, India and Phillipines .

Seeking experience SALES Personnel to join our family orientated company. We believed in work life balance!

SALES PERSONNEL Responsibilities:

• Perform a variety of tasks to offer exceptional service to customers.
• Communicating with customers over the phone and emails.
• Able to communicate and coordinate well with peers.
• Able to work independently and with minimum supervision
• Handle Enquiries and Requests

Requirements:

Experience working in Maid agency

Basic PC knowledge in Microsoft Words & Excel.

Good communication skills with good customer service

Responsible and meticulous at work

Able to multi-task & meet datelines

Friendly and willing to learn attitude!

We offer attractive package for the right candidate!

Brief description of the Restaurant

Michelin Star Italian Restaurant

About Garibaldi Italian Restaurant & Bar: Garibaldi Italian Restaurant & Bar is a renowned, fine dining establishment that has been serving authentic Italian cuisine in Singapore since 2003. With a commitment to delivering an exceptional dining experience, we are seeking a dedicated and passionate Office-Based Reservation Agent / Guest Relations Executive to join our team.

Job Descriptions

Position Overview:

The Office-Based Reservation Agent / Guest Relations Executive at Garibaldi Italian Restaurant & Bar is a pivotal role that involves managing reservations, handling event inquiries, maintaining relationships with third-party reservation partners, overseeing catering requests, responding to emails, and supporting various marketing and financial partnerships alongside the Marketing Manager and General Manager. This role is crucial to ensuring that our guests have a seamless and memorable experience when dining at our restaurant.

Key Responsibilities

1)Reservations Management:

• Handle reservation inquiries via phone, email, and online channels.
• Ensure accurate and up-to-date reservation records.
• Work closely with the restaurant team to optimize seating and table allocation.

2)Event Inquiries:

• Respond to inquiries related to private events, parties, and special occasions.
• Coordinate event bookings, including menu selection, seating arrangements, in house site views and special requests.

3)Catering Services:

• Manage catering inquiries and orders for off-site events.
• Ensure the timely and accurate delivery of catering services, meeting the client's expectations and ensuring proper internal communication with operations.

4)Third-Party Reservation Partners:

• Foster and maintain strong relationships with third-party reservation platforms such as Chope, Quandoo and Dining City.
• Collaborate with partners to maximize restaurant reservations and visibility.

5）Email Correspondence:

• Respond promptly and professionally to email inquiries from guests and potential customers.
• Provide detailed information about the restaurant's offerings, menus, and special promotions.

6) Marketing and Financial Partners:

• Collaborate with marketing partners to promote the restaurant's offerings and events via the support of privileged partnerships.
• Assist with financial partnership activities, including payment processing and invoicing together with Finance Department.

Job Requirements

• 2 years of related experience
• Previous experience in a reservation, guest relations, or customer service role is preferred.
• Exceptional communication and interpersonal skills.
• Proficiency in using reservation management software.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Knowledge of the restaurant industry, especially Italian cuisine, is a plus.

Working hours

• 5 days work/ week

Roles & Responsibilities

We are an established maid agency. We supply domestic helpers from Indonesia, Myanmar, India and Phillipines .

Seeking experience SALES Personnel to join our family orientated company. We believed in work life balance!

SALES PERSONNEL Responsibilities:

• Perform a variety of tasks to offer exceptional service to customers.
• Communicating with customers over the phone and emails.
• Able to communicate and coordinate well with peers.
• Able to work independently and with minimum supervision
• Handle Enquiries and Requests

Requirements:

Experience working in Maid agency

Basic PC knowledge in Microsoft Words & Excel.

Good communication skills with good customer service

Responsible and meticulous at work

Able to multi-task & meet datelines

Friendly and willing to learn attitude!

We offer attractive package for the right candidate!

Roles & Responsibilities

We are an established maid agency. We supply domestic helpers from Indonesia, Myanmar, India and Phillipines .

Seeking experience SALES Personnel to join our family orientated company. We believed in work life balance!

SALES PERSONNEL Responsibilities:

• Perform a variety of tasks to offer exceptional service to customers.
• Communicating with customers over the phone and emails.
• Able to communicate and coordinate well with peers.
• Able to work independently and with minimum supervision
• Handle Enquiries and Requests

Requirements:

Experience working in Maid agency

Basic PC knowledge in Microsoft Words & Excel.

Good communication skills with good customer service

Responsible and meticulous at work

Able to multi-task & meet datelines

Friendly and willing to learn attitude!

We offer attractive package for the right candidate!

Roles & Responsibilities

We are an established maid agency. We supply domestic helpers from Indonesia, Myanmar, India and Phillipines .

Seeking experience SALES Personnel to join our family orientated company. We believed in work life balance!

SALES PERSONNEL Responsibilities:

• Perform a variety of tasks to offer exceptional service to customers.
• Communicating with customers over the phone and emails.
• Able to communicate and coordinate well with peers.
• Able to work independently and with minimum supervision
• Handle Enquiries and Requests

Requirements:

Experience working in Maid agency

Basic PC knowledge in Microsoft Words & Excel.

Good communication skills with good customer service

Responsible and meticulous at work

Able to multi-task & meet datelines

Friendly and willing to learn attitude!

We offer attractive package for the right candidate!

Roles & Responsibilities

We are an established maid agency. We supply domestic helpers from Indonesia, Myanmar, India and Phillipines .

Seeking experience SALES Personnel to join our family orientated company. We believed in work life balance!

SALES PERSONNEL Responsibilities:

• Perform a variety of tasks to offer exceptional service to customers.
• Communicating with customers over the phone and emails.
• Able to communicate and coordinate well with peers.
• Able to work independently and with minimum supervision
• Handle Enquiries and Requests

Requirements:

Experience working in Maid agency

Basic PC knowledge in Microsoft Words & Excel.

Good communication skills with good customer service

Responsible and meticulous at work

Able to multi-task & meet datelines

Friendly and willing to learn attitude!

We offer attractive package for the right candidate!

Directly responsible for handling (in a professional and friendly manner):

- Managing telephone inquiries
- Engaging guests on their reservations
- Handing table/restaurant reservations
- Coordinating room service orders

Responsible for the accurate and concise data entry of guests' reservations/ orders on Opera, RESA Web, RES Diary, etc.

To ensure that all telephone inquiries are provided with concise information concerning the services and facilities provided by the Hotel.

Perform other reasonable duties assigned by the Head of the Department

Only shortlisted candidates will be notified.

The position is responsible to act as the point of reference for guests who need assistance or information. The Concierge Agent understands guests’ needs and requests and provides them with personalised solutions for hotel offerings and Singapore-specific activities and attractions.

Primary Responsibilities

Executives Concierge Core Tasks

• Accommodates all guest needs and requests with focus on guest service, anticipating guest needs, and creating memorable experiences through personalised service.
• Takes responsibility and ownerships for all resident and visitor services rendered by the Concierge section. Carries out any other duties as and when assigned by the management of the hotel and department.
• Ensures the smooth running of the Concierge section by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Ensures service standards and individual performance is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Deals with External Stakeholders

• Arranges, coordinates and monitors limousine services to ensure all guests receive the appropriate attention from departure to arrival of the booked vehicle and that revenue is maximised without compromising the service experience and perception of the guest.
• Arranges coordinates and monitors any travel, ticket, tour, and attraction bookings as well as offsite restaurant reservations that are arranged by the Concierge section.

Deals with Internal Stakeholders

• Works with the Doormen and Porters, Reception and Raffles Service team and maintain good inter-departmental relationships, especially with Housekeeping and Butlers to ensure seamless customer service.
• Promotes in-house facilities and inter-hotel sales and maintain good inter-divisional relationships to ensure seamless customer service.
• Addresses any security incidents and guest complaints to the Lobby Manager and reacts proactively when suitable and appropriate.

Improves Quality of Product and Services

• Ensures guests receive the experience as detailed brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Adheres to Workplace Safety and Health (WHS) policies and procedures.

Candidate Profile

Knowledge and Experience

• Minimum of 2 years of relevant experience in the hotel industry.
• Strong working knowledge of Microsoft Office in particular Excel.

Competencies

• Possesses strong interpersonal skills and ability to communicate in second language.
• Ascertains and addresses guest/colleague needs.
• Focuses on service with an eye for detail and an approachable attitude.
• Works well under pressure, analyses and resolves problems, exercises good judgment and with a high degree of professionalism.
• Prioritises, and organises work assignments and delegates work effectively.
• Self-motivates and shows good initiative in a dynamic environment.
• Ensures security and confidentiality of guest and hotel information.
• Possesses good computer and property management system skills.
• Embraces and responds to change effectively.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Main Responsibilities

· To provide a courteous and professional service at all times.

· Welcome guests in a friendly, prompt and professional manner.

· To process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures

· To provide information about hotel services and amenities

· To ensure all guests’ information are strictly confidential for use by authorized personnel only

· Attend to guest request and complaints and provide guest with feedback, when necessary to ensure guests’ satisfaction

· To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.

· To maintain good working relationships with your own colleagues, and all other departments.

.

Requirements

· Secondary education

· A positive and keen to learn attitude

· Passion to deliver exceptional levels of guest services

· Able to multi-task and detail oriented

· Good interpersonal and communications skills

· Able to work shift, weekends and public holidays

· Competent in MS Office applications.

Interested applicants, please email to [email protected]

**We regret to inform that only shortlisted candidates would be notified. **

The position is responsible to act as the point of reference for guests who need assistance or information. The Concierge Agent understands guests’ needs and requests and provides them with personalised solutions for hotel offerings and Singapore-specific activities and attractions.

Primary Responsibilities

Executives Concierge Core Tasks

• Accommodates all guest needs and requests with focus on guest service, anticipating guest needs, and creating memorable experiences through personalised service.
• Takes responsibility and ownerships for all resident and visitor services rendered by the Concierge section. Carries out any other duties as and when assigned by the management of the hotel and department.
• Ensures the smooth running of the Concierge section by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Ensures service standards and individual performance is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Deals with External Stakeholders

• Arranges, coordinates and monitors limousine services to ensure all guests receive the appropriate attention from departure to arrival of the booked vehicle and that revenue is maximised without compromising the service experience and perception of the guest.
• Arranges coordinates and monitors any travel, ticket, tour, and attraction bookings as well as offsite restaurant reservations that are arranged by the Concierge section.

Deals with Internal Stakeholders

• Works with the Doormen and Porters, Reception and Raffles Service team and maintain good inter-departmental relationships, especially with Housekeeping and Butlers to ensure seamless customer service.
• Promotes in-house facilities and inter-hotel sales and maintain good inter-divisional relationships to ensure seamless customer service.
• Addresses any security incidents and guest complaints to the Lobby Manager and reacts proactively when suitable and appropriate.

Improves Quality of Product and Services

• Ensures guests receive the experience as detailed brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Adheres to Workplace Safety and Health (WHS) policies and procedures.

Candidate Profile

Knowledge and Experience

• Minimum of 2 years of relevant experience in the hotel industry.
• Strong working knowledge of Microsoft Office in particular Excel.

Competencies

• Possesses strong interpersonal skills and ability to communicate in second language.
• Ascertains and addresses guest/colleague needs.
• Focuses on service with an eye for detail and an approachable attitude.
• Works well under pressure, analyses and resolves problems, exercises good judgment and with a high degree of professionalism.
• Prioritises, and organises work assignments and delegates work effectively.
• Self-motivates and shows good initiative in a dynamic environment.
• Ensures security and confidentiality of guest and hotel information.
• Possesses good computer and property management system skills.
• Embraces and responds to change effectively.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.