• Manage work permit holders salary payment calculation
• Handle purchasing including but not limited to calling for quotations, negotiations, etc.
• Maintain proper filing system, documentation, and database of employees and work permit holders
• Monitor stock and order of stationery, office equipment and etc
• Monitor company assets and equipment and schedule for maintenance
• Organize and coordinate festive events for company
• Support ad-hoc duties, projects and coordinate company activities as assigned
• Understands basic accounting entry and systems
• Experience in construction and related industry will be preferred

- Oversee construction projects from beginning to end

- Manage the budget and estimate costs

- Collaborate with subcontractors, engineers, architects and key team members of the project team

- Allocate and manage resources to ensure that they are available when they are needed throughout the construction projects

- Conduct site checks to monitor progress and quality standards

Looking For a Career Switch into a Fast-Food Service Industry? We Want You!

- Joining bonus of up to S$3,000 available (Locals/ SPR)

RESPONSIBILITIES

- Ensure the service level is achieved and exceed our guest expectation through friendliness services and provide clean and comfort dining experience

- Supervise on the efficiency and accuracy of customer order promptly delivery within the established speed of service guidelines

- Supervise/ In charge of the restaurant daily cash handling and security process

- Work with marketing department on marketing plan and launching of new product

- Monitor and maintain of restaurant inventory to ensure sufficient supplies are met for smooth operations

- Be compliant with all government and BK policies/regulations

- Ensure that restaurant’s recruitment, training and operations needs are fulfilled

- Supervise daily operations and effectively retain team talents

- Conduct performance assessment, make recommendations or termination of poor performing crews

QUALIFICATIONS

- Possess a Diploma or Degree in F&B / Hospitality or equivalent qualifications

- Entry level candidates are welcome to apply as training will be provided

- Meticulous and Analytical

- Positive attitude and able to handle pressure

- Able to work evenings, weekends and Public holidays

- Proficiency in Microsoft office

- Preferably having experience in QSR restaurant

Successful candidates will be placed on a 3 months on-the-job intensive training with Burger King Singapore before commencement of the official position.

Position: Relationship Manager - Premier Banking

Duration: Permanent
Location: Multiple locations in Singapore (assigned based on suitability)
Industry: Banking

As a Premier Banking Relationship Manager, your roles & responsibilities will include:

• Actively acquire and prospect new Premier Banking Offshore customers, develop and strengthen their relationships with the Bank in accordance with relevant business goals.
• Contribute to the bottom-line of Premier Banking through the accomplishment of profit and growth targets.
• Manage the relationships with new and existing affluent customers through professional consultative financial analysis.
• Up-sell, cross-sell and provide regular market information updates and trend analysis to these customers.
• You will also ensure superior customer service and contribute to the overall customer experience of Premier Banking.

Requirements:

• You should have minimum 4 years of sales experience in the banking and financial services industry, preferably in managing the affluent/premier segment, and show consistent sales performance.
• Recognised university degree and possess CMFAS certifications (RES1A/RES1B, RES2B, RES5, CM-EIP, CM-SIP, M8, M8A, M9, M9A, HI).
• Sound knowledge of banking products and services including investment products such as unit trusts, bancassurance and treasury products.
• You exhibit strong interpersonal, communication skills and good at tele-consulting.
• It is essential for candidates to be creative yet meticulous and has the ability to work independently and in a team.
• You have the initiative and drive to succeed and is focused and disciplined to achieve the sales quota and revenue.

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

Key accountabilities:

• Participate in overall Project Management process jointly with Project Manager.
• Main partner for the Financial Strategy success of the project - Optimize financial aspects on the project Org. Tax, Hedging, Financing.
• Business Partnering:

1. Provide finance advise and tutoring to the project team.
2. Set up technical expertise within the real and current concerns of the business to create value.
3. Enrich integration within the organization (functional intermediation).
4. Ensure compliance of finance rules in project review preparation and throughout project execution.
5. Contribute to business agility and awareness.

• Supervision, analysis and support for overall finance topics of the project.
• Control the financial performance of the project and propose action plans to improve contract margin and cash profile as well as corrective action plans to mitigate identified risks.
• Raised "Early Warnings" when necessary to increase management attention.
• Add insight and accuracy to project financial information (Improve accuracy on forecasts, revenue, cash, cost, etc.).
• Challenge and approve Project Financials (cash, competitiveness) as per DoA.
• Provide confirmation of Internal Transfer Pricing policies to procurement for the issuance of internal purchase orders.
• Ensure compliance with local regulations, especially for tax and statutory accounts purposes.
• Liaise with other finance expert functions (e.g. Tax and Customs, Treasury and Financing, Internal Audit & Risk Management, Accounting and Finance efficiency, etc.).
• Cooperate with other expert functions (e.g. legal, platforms, Operational Excellence, etc.).
• Contribute in negotiation processes to secure project success (customer and / or partner).
• Support PM in risks and opportunities process and sign-off contingencies/committed savings.
• Partner with PM and CM in Contract & Claim Management (focus on finance topics & risks profile).

Main activities:

• Prepare jointly with the project team, the project reviews content and reassess each semester the profitability.
• Explain, justify, and keep record in detail of the estimates.
• FPM is permanently focused on adding value through:

1. Participating and influencing negotiations (Price review, financial T&C, VO´s, Claims, etc.).
2. Challenging financial information throughout project process (consistent “Early Warning” for financial impacts of projects operational performances and risk mitigation).
3. Monitoring compliance with all governance and reporting rules & regulations in project.
4. Corroborating the permanent compliance of International Financial Reporting Standards (IFRS).
5. Understanding the contractual terms and conditions and advising about all financial matters in contract, focusing on guiding on competitiveness improvement.
6. Supporting Claim Management (jointly with Project Manager & and Contract Manager), focus on finance topics, risks profile (support amendments wording).
7. Managing and analyzing costs, revenue, and profitability.
   Preparing timely forecasts for sales, costs, margin, and cash.
8. Permanently looking for liquidity flows and working capital optimization and promote cash culture in the project.
9. Ensuring billing process (external or internal) is made on a timely manner.
10. Supporting the finance teams in the monthly closing process and reporting Project financials in a suitable manner.
11. Supporting requests made of Performance Management Group.
12. Challenge eligibility and relevance Capex & R&D analyzing impacts and optimizing how to implement and informing Operations Finance about the amounts considered at tender stage.
13. Reconciling project data and General Ledger on regular basis.
14. Ensuring project contractual bonds and guarantees are issued on due time and request release "as soon as possible", avoiding unnecessary expenses.
    

The Manager, IT DC Network is to effectively deliver stable, efficient, secure and best in class network

connectivity serving all business areas consuming network services, and to ensure that IT delivers

standardized systems and platforms for a stable, secure and efficient infrastructure for the Data Center

and other buildings.

The incumbent shall deliver IT systems to the business to efficiently support DC Operations, Security

Management and Data Center Delivery. The position shall enable the business areas responsible for, to

utilize the right IT solutions in the best manner in terms of efficiency and client focus.

Furthermore, this role shall define those standards for the IT infrastructure in alignment with all relevant

stakeholders including Security Management, Design & Engineering, Construction and Data Center

Delivery and he/she shall ensure compliance that these standards for both new buildings and retrofits are

implemented.

Main Responsibilities

• Technical and disciplinary management of the network team (Routers, Switches, WiFi, WAN lines, Rack and DC infrastructure, Network Access Control, DNS / DHCP / IP Address Management, Phone system (and telecom lines), Media and conference equipment) and DC IT infrastructure team.
• Responsible for the operation of the security systems in IT (Firewall, SIEM, VPN Gateway, Endpoint Protection, Vulnerability Scanner, Network Scan and Detection) as request and define by the IT Security team.
• Definition of IT standards for the areas of network, racks, cabling and construction requirements.
• Responsibility for the implementation according to the standard
• Responsibility for the management of purchasing as well as external suppliers
• Responsibility for adherence to schedules, especially timely ordering, and delivery.
• Reporting of status, projects, issues etc. to IT and Executive Management.
• Further development of the existing IT architecture
• Acting IT business partner for DC Operations, Security Management and Data Center Delivery
• Consult the business in the respective IT areas to identify best IT solutions to enhance business capabilities
• Management of group internal and external IT service providers and specialist groups
• Evaluation, coordination, and processing of change requests including demand management in those areas
• Responsibility for resource and delivery planning within the team
• Continuous improvement of existing processes and input in the definition of new processes
• Acting Project Manager within own area for bigger projects
• Central Budget Planning and Cost Control within own department to enhance overall efficiency
• Processing incidents and service requests in the ticket system (2nd level support)
• Participation in on-call duties

Professional Skills

• Diploma or Bachelor’s degree with a focus on (economic) computer science or equivalent work experience
• 5 or more years of professional experience in the area of network
• Experience in the management of a team would be beneficial but not mandatory
• Good communications and writing skills

Additional Requirements

• Very good knowledge and working experiences in the area of network
• Ability to quickly tap into and master new areas of responsibility
• Enforcement and persuasiveness
• High commitment and willingness to travel (10-20%)
• Integrative and independent work style, self-motivation, and team spirit
• Excellent Communication and presentation skills
• Strategic thinking individual with a structured and target-oriented approach

This position is catered for candidates who are trained in Food and Beverage segment with or without relevant experience to prepare them for Management role in managing a restaurant.

Training program in place for the incumbent:

· Building candidate’s capability from entry-level to managerial Restaurant Manager level

· Participate in planning and execution of managing a restaurant.

· Inculcate good customer service mind set as well as understanding of Company service standard and SOP.

· Manpower planning and rostering

· Assist in monthly reporting

M-I-T are to :-

· Maintain service quality and consistency standards

· Adhere to the Group’s procedures and propose improvements to:

· maintain a healthy working environment;

· ensure customers’ satisfaction;

· monitor stocks level including inventory checks; and

ensure the overall management of the restaurant operations

Job Description:

1. Project Planning
- Establishing clear project goals and deliverables in alignment with business objectives.
- Determining the necessary resources, including personnel, budget, and materials.

2. Team Leadership
- Leading and motivating project teams to achieve project milestones.
- Delegating tasks based on team members' strengths and expertise.

3. Stakeholder Management
- Serving as the primary point of contact for stakeholders, providing regular updates on project progress and addressing concerns.
- Aligning stakeholder expectations with project realities to ensure satisfaction.

4. Risk Management
- Proactively identifying potential risks and developing mitigation strategies.
- Preparing plans to address unforeseen challenges that may arise during the project.

5. Execution and Monitoring
- Overseeing the day-to-day operations of the project, ensuring that tasks are completed on time and within scope.
- Monitoring project progress through key performance indicators (KPIs) and adjusting plans as necessary.

6. Budget Management
- Budget Oversight: Managing the project budget, tracking expenses, and ensuring that the project stays within financial constraints.
- Reporting: Providing financial reports to stakeholders and recommending budget adjustments as needed.

7. Quality Assurance
- Ensuring that project deliverables meet quality standards and align with business goals.
- Incorporating feedback from stakeholders and team members to improve project outcomes.

8. Project Closure
- Ensuring that all project objectives have been met and deliverables are handed over appropriately.
- Conducting a project review to assess what went well, what didn’t, and documenting lessons learned for future projects.

• Flexible working environments
• Chance to make a huge impact in the global organization

About Our Client

Our client is a global leader in data center services, offering secure, scalable, and high-performance infrastructure to support businesses' digital transformation. With market-leading solutions globally, they are one of the top players in the data center industry in multiple regions they operate in. They are known strongly for providing reliable, sustainable, and innovative solutions for cloud, hybrid IT, and enterprise data management, ensuring seamless operations and compliance with international standards.

Job Description

• Lead the maintenance and continuous improvement of the company's Risk Management System and related documentation.
• Ensure proactive risk management in compliance with ISO 31000 and all relevant legal, regulatory, and client requirements, and actively participate in audits.
• Develop, update, and improve the Risk Management Guidelines and other instructional materials.
• Oversee the risk register, ensuring transparency for risk and mitigation owners, and facilitate regular risk reviews.
• Support the Senior Manager of Risk Management with risk reporting and coordination of risk committees.
• Ensure all data centers have standardized Threat, Vulnerability, and Risk Assessments (TVRA), reviewed annually.
• Prepare risk analyses and the Annual Risk Report, including ad-hoc assessments when necessary.
• Implement and maintain Risk Reports for clients and business partners.
• Work with property insurance teams on site risk assessments and ensure follow-up actions are completed.
• Promote awareness of Crisis Management (CM) and Business Continuity Management (BCM) through training programs.
• Foster strong relationships across data center sites and internal departments.
• Monitor and address emerging risk trends.
• Lead the standardization of risk management tools across the organization.
• Contribute to management reports on risk management topics and support departments with risk-related queries.
• Advocate for a holistic approach to resilience, facilitating collaboration between Risk Management, Insurance, Travel Security, and CM & BCM.
• Ensure alignment of risk management practices with the Integrated Management System (IMS).
• Collaborate with Health, Safety, and Environment (HSE) and Security Management teams in coordinating resilience measures.

The Successful Applicant

• A University Degree (Master's/Bachelor's) in any relevant field
• Strong understanding of Risk Management principles and relevant standards (e.g., ISO 31000)
• Over 6 years of experience in Risk Management in a regional capacity
• Additional relevant certifications or professional training are an advantage
• Ability to think strategically with a focus on solutions and achieving business objectives
• Demonstrates an organized, independent working style while remaining adaptable to changing circumstances
• Effective collaborator in a multicultural and diverse team environment
• Self-motivated, proactive, and able to take initiative in problem-solving

What's on Offer

• Flexible working environments
• Chance to make a huge impact in the global organization
• Proven track-record of internal career mobility

Contact

Rachel Hee (Lic No: R22111006/ EA no: 18S9099)

Quote job ref

JN-112024-6588103

Phone number

+65 6541 9960

Michael Page International Pte Ltd | Registration No. 199804751N

We are looking for an experienced Technical Superintendent to oversee vessel operations, maintenance, and compliance. This role includes managing certification renewals, supervising inspections, and handling crewing matters to ensure efficient and safe vessel operations.

Key Responsibilities:

• Oversee renewal of Class, Flag, and other certificates
• Arrange surveys and attend to oil terminal inspections
• Manage vessel maintenance, repairs, and dry-docking needs
• Track operating expenses and address variances
• Troubleshoot technical issues and support operational requirements

Job Requirements:

• Tertiary education with 3-5 years’ experience in maritime roles
• Strong technical knowledge of vessel repair and maintenance
• Seagoing experience as Chief or Second Engineer (COC Class 1 or 2) or experience as Technical Superintendent for oil tankers preferred
• Willingness to board vessels as needed

Aventir Group Pte Ltd

EA License: 24C2542

Our esteemed client, an established food manufacturing company, is searching for an Assistant Finance Manager (AR):

Job Responsibilities:

• Generate and issue invoices, credit notes, and refunds in an accurate and timely manner.
• Maintain and monitor a balanced AR aging report for designated accounts, ensuring timely collections.
• Follow up on outstanding payments, address delays, and manage any payment discrepancies or irregularities.
• Respond to customer inquiries and resolve issues related to invoicing, collections, and payments.
• Reconcile payments received, ensuring accurate financial records are maintained.
• Assist in the month-end closing process for AR functions to ensure timely reporting.
• Regularly review customer aging reports and collaborate with sales teams to facilitate payment settlements.
• Conduct customer application reviews and participate in weekly sales meetings to address overdue invoices.
• Support the audit process and perform other duties as needed.

Job Requirements:

• Diploma/Degree in Accounting, Finance, or related field.
• Minimum 3 years of experience in relevant field

Additional Information:

• Working Location: Senoko
• Working Hours: 5 days, Monday to Friday
• Salary: Basic Up to $5,500 + VB

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

[email protected]

*We regret that only shortlisted candidates will be notified*

TSTAR Recruit Pte Ltd| EA Licence No:22C1039| Co.Reg.No.202207088Z| EA Registration No.: R1767370 (SIA KAI SING)

Job Description:

• Handle application of all types of work passes
• Handle new hires on-boarding and orientation
• Handle monthly payroll proces
• Handle leave administration
• Ensure proper documentation in employee’s p-file
• Assist in updating of various reports
• Assist with drafting of internal memo and letters
• Participate in organising of company activities
• Handle office administration and maintenance

Requirements:

At least 2 – 3 years of relevant experience

Good working knowledge of Microsoft Word and Excel

Able to work well independently and as a team

Able to communicate well across all levels

Job  Description

• Act as the key account interface, develop and maintain strategic relationship with existing and potential Customer/Principal.
• Attend to Customer's request such as pull in, urgent order and push out etc...
• Plan for Overseas Factory Visit or Audit Meeting with the immediate Superior whenever require
• Develop the Sales of existing Accounts
• Build rapport with the Customer and handle Customer quality issues or complaints
• Provide quotation to the Customer
• Liaise with Factory people to ensure that they provide the best support on the order processing and delivery to us
• Work closely with your team members to ensure all order loading is accurate and daily schedule is met

Criteria

• Minimum Diploma holder
• At least 5 to 8 years of relevant sales experience in the PCB/Electronics/Semicon Industry
• Looking for people with aggressive and strong customer-oriented service mentality
• Positive attitude, responsive and hardworking
• Able to travel for business independently

•Define the project's goals, scope, and deliverables, and establish a detailed plan with timelines and resources
•Manage the project's day-to-day operations, including assigning tasks, monitoring progress, and making adjustments.
•Keep stakeholders informed and engaged, and resolve issues
•Ensure the project meets quality standards and delivers the expected outcomes
•Keep the project within budget by regularly reviewing and planning ahead
•Maintain project documentation and handle compliance or regulatory issues
• Good communication and problem-solving skills
• Excellent interpersonal skills
• Dedicated as well as hard working individual with the intercommunication skills to work at all the level of organization.
• Teamworker and well-mannered
• Working tirelessly to enable the growth and development of organization that is customer centric and outward-looking.
• Knowledge in WOG Infra, Legacy,Cloud and application servers and network.
.Troubleshoot knowledge and root cause analysis for the servers and network.
.Implemantion and run multiple INFRA projects within the timeline.
.Have knowledge in firwall, CPPM, F5 Load Balancer and whitelisting portion.
.Asset inventory knowledge and project/implemantaion documentation.


Must have Talent / Skills

Good communication and excellent interpersonal skills, Proficient in Microsoft Office and INFRA (Servers and Network).
Implemanation knowledge.

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Responsibilities include but are not limited to:

- Be a brand guardian for The Garcha Group, setting the tone as well as the look & feel ofall communication.

- Create and execute social media calendar for daily content on social channels such as

Facebook and Instagram.

- Create and execute EDM schedule.

- Review and respond to all reviews on social media, Marriott and OTA channels within 24

hours.

- Initiate and maintain a yearly schedule of events for marketing campaigns.

- Plan, coordinate and execute marketing campaigns both room-side as well as F&B at

property level, enabling more customized and need based marketing.

- Create and organise photography, videography and associated editing for all marketing

needs.

- Maintain and update Marriott and "vanity" hotel and F&B websites' content to ensure all

communication is up-to-date and on brand

- Create and ensure version control of all graphic collateral assets in all departments of all

hotels and F&B.

- Coordinate PR events with and independently from PR company, and continue

relationships/partnerships.

- Assess, recommend, and develop and maintain relationships with influencers, through a

planned schedule of invitations to hotel inspections and hosted events.

- Respond to all emails within 24 hours regarding any marketing and influencer

opportunities.

- Be up to date with online, above the line, below the line market trends and new

developments.

- Actively monitor competitors' online, above the line, below the line marketing programs

- Identify other online marketing opportunities to increase brand and hotel awareness from

time to time.

- Drive traffic and conversion for the F&B dining venues website, ensuring offers are relevant to the market and produce results

- Maintain and update website content to ensure brand standards and web audit goals are met

- Create awareness and visibility of F&B website through Search Engine Optimization and Display Media

- Ensure optimal utilization of Marriott digital tools and channels to maximize marketing coverage

- Manage social media channels to build brand reputation and loyalty through relevant and engaging content that is brand compliant

- Ensure hotel meets Marriott’s social media measurement goals

- Develop social media campaigns and strategies to increase hotel’s presence and participation

Other Projects/Responsibilities:

• Identify online marketing opportunities to increase property visibility and awareness

• Keeping abreast with online market trends and new developments

• Actively monitor competitors’ pricing and marketing programs

• Support and give advice on any-related digital / online initiatives

• Develop annual digital marketing strategy for the hotel

• Produce videos and/or prints for media marketing purposes

Job Description

• Industry/ Organization Type: Chemical Manufacturer/ Production
• Position Title: Sales Manager
• Working Location: Tuas (Walking distance to Tuas Crescent MRT)
• Working Hours: Monday to Friday, 8.30 am – 5.30 pm
• Salary Package: Basic + Commission + Transport Allowance + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Actively pursue new customer accounts and promote the full range of the company’s products and services.
• Manage customer accounts throughout the pre-sales and post-sales process, including handling sales inquiries, preparing and presenting quotations, and coordinating with operations and production teams to ensure goods are ready and delivered on time.
• Develop and implement effective sales strategies and product penetration plans to meet sales and business goals, including revenue, margin, and market share targets.
• Collaborate closely with the Director to prepare tender documents, determine pricing, and submit tenders promptly.
• Provide exceptional customer service to ensure customer satisfaction and build long-term relationships with key, existing, and potential customers.
• Communicate with suppliers to ensure timely product delivery and stay informed of product developments.
• Conduct supplier sourcing activities, evaluate product quality against requirements, and follow up on logistics after purchasing.
• Prepare weekly sales reports and summaries of sales activities.
• Ensure all necessary documentation complies with ISO 9001, ISO 14001, BizSafe, and other relevant safety standards.

APPLY NOW!!!

• At least a Diploma in Business, Marketing, or Chemical Engineering.
• Minimum 2 years of related working experience in Chemical Sales.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68682 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

• Maintain current client relationship and identifying areas for potential clients
• Contacting potential clients to establish a business relationship and meet with them
• Develop new sales areas and improving sales through various methods
• Research the latest in the business industry and creating new opportunities to expand business
• Collaborate with sales and design team to ensure requirements are met, such as sales numbers and profit goals
• Train junior salespeople to improve sales goals and meet expectations
• Strong understanding of company products or services as well as business position and competition to keep business competitive

Responsibilities

We are growing our Enterprise CS team and looking to add an exceptional Enterprise Customer Success Manager. In this role, you will work with our Enterprise customers and ensure their success via the rapid adoption of the Workato Intelligent Automation Platform. As an Enterprise Customer Success Manager, you will play an integral role in our business as a trusted customer advisor and serve as the customer advocate liaison between customers and internal teams, including Sales, Solution Consulting, Professional Services, Product, and Marketing, among others.

In this role, you will also be responsible to:

• Own a portfolio of assigned accounts that may vary in market size, industry, and complexity, with a focus on ensuring value realization through the use of the Workato platform, increasing adoption across a variety of business and functional units, ensuring retention and supporting growth. Deliver on ambitious NRR targets
• Develop a strong command of Workato’s unique value propositions, the business value our key capabilities drive, our approach to Enterprise Automation, our customer use cases/success stories, and our best practices. Leverage the aforementioned knowledge and your technical Workato product expertise to guide the customer on their Enterprise Automation journey.
• Develop and maintain strategic business relationships with enterprise customers to drive adoption, assess and evangelize value received, and assist in revenue expansion. Establish regular touchpoints with the assigned customers per established practices to review progress against strategic business and technical product objectives
• Develop and maintain engagement with senior customer executives to understand their strategic objectives and position Workato for their transformation initiatives, including delivering Customer Objectives reviews, Executive Business reviews, etc. Run workshops , hackathons, trainings etc to increase usage of the product
• Develop a deep understanding of a customer's business, use cases, and desired outcomes to guide them to achieve these via Workato’s product and services. Develop and drive programs to increase usage of the product within the current (landed) group and expand usage to other business groups/functions
• Create customer assets, including a Joint Success Plan, to be leveraged by our sponsors, outlining progress with Workato mapped to their business initiatives, value, deployment plans, etc.
• Monitor customers' achievement of desired outcomes and value, consistently and effectively telling the story of these both to internal stakeholders and externally to key customer stakeholders
• Be the expert in deployment models and governance structures and share best practices from a business and technical perspective
• Serve as the primary point of escalation when customer issues arise and effectively prioritize/orchestrate resolution of customer requests or issues
• Develop trusted and collaborative relationships with internal stakeholders and business partners; and champion customers internally to mitigate risk, improve customer experience, drive to value outcomes, and unlock growth
• Professionally manage your book of business and provide periodic and accurate reporting, develop growth and risk mitigation plans, following our playbooks, best practices, and documentation requirement
• Contribute to the development of Customer Success practice, develop playbooks, and drive process innovation and operational efficiency

Requirements

Qualifications / Experience / Technical Skills

• Bachelor of Science or equivalent education
• 7+ years of professional experience in consulting, customer success, client relationship, or account management roles with a demonstrated track record of increasing adoption, revenue, and retention. Experience managing a portfolio of enterprise accounts, with account ARR ranging from ~$200k to multi-million ARR across the Forbes Global 2000 companies
• Prior experience in driving NRR growth within the customer base
• Track record of successfully navigating ambiguity, building consensus, fostering accountability, and working with urgency to deliver customer outcomes
• Strong written and oral presentation skills, with the ability to effectively engage both business and technical stakeholders (from Developer to C-level)
• Confidence in serving multiple customer stakeholders and working to build communities of champions/advocates across large organizations
• Experience in Integration and/or business automation. Awareness of processes and roles in these domains would be a plus: People (HR), Finance, Marketing, Sales, and Post Sales Customer Organizations
• Preference will be given to candidates who:

1. Have prior experience as an Account Manager or CSM in hyper-growth horizontal SaaS/iPaaS companies preferred
2. Have prior experience in leading/driving/consulting in Digital Transformation initiatives
3. Can speak additional languages like Korean, Bahasa, Thai

• Estimated 25% travel required.

Soft Skills / Personal Characteristics

• Ability to develop an understanding of large complex businesses with many stakeholders
• Comfortable operating with revenue targets
• Strong sense of customer empathy and customer-centricity
• Grit and resilience to manage occasional tough & complex situations
• Excellent interpersonal and communication skills
• Strong problem-solving and analytical thinking
• Project management and storytelling skills
• Entrepreneurial drive and comfort working in ambiguous, quickly changing environments
• A passion for and belief in the power of automation to drive business value
• Project management and storytelling skills
• Have a keen intellectual curiosity, a detailed orientation approach, and possess analytical abilities
• Passion for technology, enjoy learning new solutions and capabilities, and translating these into solutions that drive business value for customers
• Be a self-motivated team player who loves to drive Impact beyond their current role
• Show an appreciation for nuance and a desire to build consensus in a diverse and multicultural environment

DUTIES & RESPONSIBILITIES:

1. Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely
2. Gathers customer information thoroughly and effectively, accesses and satisfies client demands
3. Educates the salon customers based on their real needs during their visit to the shop
4. Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
5. Maintains a positive, empathetic, and professional attitude toward customers at all times
6. Attends to and communicates promptly to address customers’ queries at the most excellent approach
7. Acknowledges and resolves customer feedback and concerns
8. Knows products inside and out to answer product queries
9. Communicates and coordinates with team and management
10. Ensures customer satisfaction and increases customer retention
11. Gathers customer satisfaction levels and feedback on customer services for continuous improvement
12. Provides feedback on the efficiency of the operations and customer service process

QUALIFICATIONS:

• Bachelor’s Degree in Business, Commerce or relevant fields
• Three (3) to five (5) years of leadership and management experience in customer-service-related capacity
• Consistently well-groomed according to the high appearance standards of the salon and the company
• High degree of professionalism in customer service
• Exceptional people skills
• High standards of customer communication skills
• Prior experience in the beauty line preferred
• Ability to stay calm and excellent in handling difficult customers
• Computer literate

1. Plan staff weekly duty roaster and cleaning duties
2. Coordinating daily restaurant management operations
3. Delivering superior food and beverage service and maximizing customer satisfaction
4. Regularly review product quality and research new vendors
5. Appraise staff performance and provide feedback to improve productivity
6. Ensure that the highest standard of quality relating to service, presentation, supervision, and control of food and beverage is maintained.
7. Create detailed reports on weekly, monthly and annual revenues and expenses
8. Estimate future needs for goods, kitchen utensils and cleaning products
9. Train new employees on proper customer service practices
10. Implement policies and protocols that will maintain future restaurant operations

• Train and supervise staff
• Ensure all food safety procedures are strictly adhered to according to sanitary regulations
• Work closely with management to meet revenue objectives
• Implement appropriate strategies to resolve adverse trends and improve sales
• Maintain safe working conditions
• Follow company policies and procedures regarding the handling of cash, property, products and equipment

DUTIES & RESPONSIBILITIES:

• Identify and delegate responsibilities to associates to ensure objectives are met and excellent service is consistently achieved.
• To ensure that the required food and beverage profit margins are achieved for each outlet in each financial period.
• Effectively manage all outlets in the absence of the F&B / Restaurant Manager.
• Effectively update the duty roster if any change has to be made.
• Authorized to sign for casual labour payment vouchers.
• Manage weekly casual labour requisition forms.
• To ensure all outlets are sufficiently stocked to minimum par levels.
• To ensure all stocks are arranged in First Expire First Out procedure.
• To ensure daily walk through for engineering defects.
• To ensure all operating equipment are in good working condition.
• To conduct weekly breakage report with stewarding.
• To train staff on menu, service style, controlling wastage and phraseology.
• To attend daily HOD meetings in the absence of the F&B / Restaurant Manager.
• Recommending employment, promotion and dismissal of employees.
• Compiling, in liaison with the kitchen, menus for the various outlets and for special occasions.
• Manage operations with passion, integrity, and knowledge while promoting the culture and values of Dao By Dorsett.
• Implement new company policies and procedures by developing plans and instructing associates.
• Provide direction to associates to achieve Food & Beverage revenue budget goals.
• Consistently review operations and associates to identify any problems, concerns, feedback and opportunities for improvement.
• Provide coaching and feedback together with the F&B / Restaurant Manager to associates and assesses performance on a monthly basis.
• Create a positive guest experience by delivering a high level of service and ensuring all associates engage guests to understand their needs and exceed expectations.
• Ensure good guest relation and communication in a professional and elegant manner.
• Manage all outlets to meet or exceed standards in food quality, safety, and cleanliness.
• Consistently monitor product and labor costs to remain within goals.
• Solicit guest feedback to understand the needs and wants of customers.
• Train and coach associates on guest services principles and practices.
• Follow the F&B department policies and procedures, including those for cash handing and safety/security.
• Monitor and maintain the Micros POS System.
• Assist in menu engineering statistics.
• Develop and implement creative solutions to areas of improvement.
• Assist in conducting associates daily briefing.
• Assist in any areas of the outlets when staffing constraints requires additional manning.
• Identify employee weaknesses and train and guide as necessary.
• Any other duties as directed.

• Planning, coordinating and managing all phases of construction projects, including project initiation, planning, execution, monitoring and closeout.
• Establishing project objectives, scope and deliverables in collaboration with stakeholders and ensuring alignment with client requirements.
• Developing and managing project schedules, budgets and resource allocations to ensure cost efficiency and timely delivery.
• Liaising with architects, engineers, contractors and subcontractors to monitor construction progress, resolve issues and ensure compliance with specifications and quality standards.
• Managing procurement processes, including bid evaluations, contract negotiations and vendor selection.
• Oversee project budgeting and cost control and manage change orders to ensure adherence to budgetary constraints.
• Conducting regular site inspections to assess project progress, identify risks, and ensure compliance with safety protocols and regulatory requirements.
• Maintain effective communication with project team members and stakeholders to provide project updates, address concerns and foster strong working relationships.

Your new company
A prominent heavy industry company is looking for an Assistant HR & Admin Manager to join its dynamic team. The role offers a collaborative work environment, competitive pay, and excellent opportunities for professional growth and development.

Your new role

• Responsible and support F&A Manager to ensure smooth operation of all HR, Admin, and facility matters and ensure compliance to statutory regulations including coordinating company events.

• Responsible to prepare internal and external reports timely and accurately to Management, Head Office and statutory authorities.

• To maintain the office environment, office security and equipment, and ensure smooth operations of general administration to meet company needs

• To continuously enhance the administrative support in the company

• To work within allocated budget set for the department and to maintain cost-consciousness in bringing about organizational efficiency.

• Assist to guide, coach and lead team and improve processes/procedures

• Administrative support to HOD

What you'll need to succeed

• Minimum 5 years’ relevant work experience or combined experience in HR/similar capacity.

• Diploma/Degree Education Level in HR

• Experience of leading a team preferred

Work Location: Tuas

PURPOSE

At FWD, we’re a different kind of insurance company. Led by our customers. Empowered by technology. We focus on today’s customer needs and tomorrow’s customer trends. Because the things that matter to them, matter to us.

Fresh customer experiences, with easy-to-understand products, supported by digital technology. Through this customer-led approach, we’re aiming to become a leading pan-Asian insurer by changing the way people feel about insurance.

Reporting directly to the Head of Digital Synergies, you’ll be collaborating closely with cross-functional teams within the organisation to deliver best-in-class customer-centric products and experiences. This role will be responsible for management of the digital product, overseeing ongoing enhancements and optimizations, as well as driving its commercial success through digital marketing capabilities.

KEY ACCOUNTAIBILITIES

DIGITAL PRODUCTS AND PLATFORMS END-TO-END DELIVERY

• Responsible for everything App & Web; design, implement, and manage FWD's Mobile App, Website, Chatbot, Self-help Portal and Customer Portal
• Assist in developing strategies and a long-term vision to build best-in-class digital products
• Conduct market research, validation, and collaborate with designers, developers, and research teams
• Co-build product roadmaps that will be incorporated into the broader company product portfolio plan by working with sales, marketing, UX, IT, other internal and external clients etc.
• Manage requirements discovery, solution design, user story writing, feature development, and user acceptance testing
• Develop and maintain project plans for digital initiatives managing cross-functional resources, stakeholders, timelines, and dependencies to ensure successful delivery
• Define and track product success based on measurable metrics and communicate with prospective/early-stage product users to collect feedback. Adjust product strategy to iterate on the product to improve continually
• Lead user experience for selected digital projects focusing on new initiatives and partnerships

DIGITAL MARKETING SUPPORT

• Support the implementation of digital marketing initiatives for Email automation campaigns, Mobile App Push Notifications, A/B Testing, and Search Engine Optimization
• In view of the above, to support the execution of tactics to drive lead generation, cross-sell, and up-sell

COLLABORATE WITH MARKETING, OPS, UX/UI, IT AND DATA

• Partner with IT to manage the roadmap and backlog to ensure all capabilities are delivered on time and as expected
• Develop customer journeys with the UIUX team and ensure designs are aligned with business and technology requirements
• Assist sales & marketing in developing positioning and messaging that distinguish the company from its competitors
• Promote active usage of digital products by collaborating with relevant marketing teams

STAKEHOLDER MANAGEMENT

• Engage with cross-functional teams regularly to understand the objectives, use cases, and prioritize initiatives
• Maintain strong working relationships with internal stakeholders, regional marketing and CX counterparts, and other teams to ensure alignment on priorities and effective execution of initiatives

QUALIFICATIONS / EXPERIENCE

• Minimum 6 to 8 years’ experience in building software products as a product manager or product owner
• Certified SCRUM Product Owner certified (CSPO) or experience in setting up or running an agile squad, either in-house or offshore is a plus
• Data driven, experience of using consumer data to drive decision-making and being willing to question your assumptions on a regular basis
• Experience in dealing with various levels of stakeholders to shape business initiatives from initial concept stage through to delivery and support
• Experience in managing product, business, and IT stakeholders
• UI/UX and Digital Marketing experience is a plus

KNOWLEDGE, SKILLS & ABILITY

• Strong project management skills
• Interest and passion for digital marketing, beyond product management
• Ability to work in an ambitious, fast-paced, results-oriented environment
• Passionate about building great products and solving customer and business problems
• A natural preference for working collaboratively and cross-functionally
• Proactive and creative thinker who can bring new ideas to the table
• Has the ability to communicate and present well to all stakeholders with strong communication, negotiation & reporting
• Strong digital know-how, commercial focus, results oriented with growth mindset
• Strong analytical, prioritization, and negotiating skills
• Effective team player with great communication skills and supervisory experience
• Ability to work simultaneously with multiple people
• Independent, strong hands-on approach and enthusiastic learner

Job Summary

Reporting to the Assistant Director of Events Management, the Assistant Events Manager is responsible for, but not limited to, maximizing the catering revenue by generating dry events with less than ten (10) guestrooms, corporate meetings and functions, and social events.

Key Responsibilities

• Answers all incoming inquiries pertaining to dry events including meetings & functions and social events.
• Qualifies each business opportunity based on budget, attendance.
• Determines availability of space based on yield management principles.
• Presents unique selling points to prospective clients to gain an advantage over the competitor.
• Conducts site inspections.
• To be a one stop shop from inquiry to successful delivery of the event.
• To be on hand on actual day of event to assist client and ensure a flawless event.
• To communicate all facets of the event to the operational support team – banquet operations, florist, chefs, audio-visual technicians, front office, room service etc.
• To know competitors’ strength and weaknesses as well as their pricing and packages.
• Take on ad-hoc projects as assigned by Director of Events Management.

Key Requirements

• At least one (1) year of experience in a similar capacity in an international luxury hotel chain
• Good teamplayer
• Excellent communication and interpersonal skills
• Passionate, self-driven and takes initiative