Total 39 Manager public relations officer job vacancies in D15 Katong, Joo Chiat, Amber Road

- Experience in the field

- Good customer service skill

- Interact with customers, assess to customers’ needs and preferences and make recommendations

- Able to work night to midnight, all weekends and public holidays

- Bring in more Sales to company

- Manage Performing Artists

- Have own basic customer base

Job description

Company Description

Singrass builds sustainable, green, and ecological indoor spaces to improve mental and physical well-being. We are committed to providing green and innovative technological solutions to construct a harmonious urban ecosystem and contribute towards the SG Green Plan 2030 and Singapore's "30 by 30" vision for food production.

Role Description

This is a full-time on-site role for a Customer Relations Manager in Singapore. The Customer Relations Manager will be responsible for the acquisition of new clients, developing and maintaining relationships with customers, ensuring customer satisfaction, and resolving customer complaints. They will be required to act as a representative of Singrass at industry trade shows, conferences and events, and be required to speak at such events when required. They will also be responsible for managing customer data and coordinating with other departments to provide optimal customer service.

Qualifications

· Minimum 3 year of customer service experience, preferably in the sustainability or agriculture industry

· Strong communication and interpersonal skills, ability to build connections and partnerships to deliver results

· Ability to thrive in a fast-paced and ambiguous start-up environment

· Ability to work independently and in a team environment

· Proficient in Microsoft Office

· Fluent in English and Mandarin to communicate with English and Chinese speaking customers

· Experience in project management is a plus

· Diploma in Business Administration or related field

About Sembcorp Industries

Sembcorp Industries (Sembcorp) is a leading energy and urban solutions provider, led by its purpose to drive energy transition.

Headquartered in Singapore, Sembcorp delivers sustainable solutions to support energy transition and urban development by leveraging its sector expertise and global track record.

Sembcorp has a balanced energy portfolio of 21.2GW, with 14.4GW of gross renewable energy capacity across 10 countries*.

Its urban development projects span over 14,000 hectares across Asia and have generated over 377,000 employment opportunities and attracted close to US$50 billions of investment capital.

Sembcorp is listed on the main board of the Singapore Exchange. It is a constituent stock of FTSE Russell Index, MSCI Singapore Index, Straits Times Index as well as sustainability indices including FTSE4Good Index, iEdge SG ESG indices and several MSCI ESG indices.

For more information, please visit www.sembcorp.com.

Responsibilities

In order to effectively undertake the responsibilities listed below, we are looking for a candidate who has experience in both corporate communications as well as marketing communications functions. This person will need to be a strong writer who is well-versed in the different types of content writing to communicate effectively in a corporate environment as well as in marketing copy. It is also essential to be experienced in digital marketing.

Key responsibilities include:

• Maintaining a clear and strong corporate image of the organisation through accurate and consistent application of the corporate identity and values, initiating and implementing corporate communication programmes and campaigns to strengthen the corporate brand. This includes corporate social responsibility initiatives, corporate events and trade conferences.
• Developing, drafting content and maintaining effective communications materials for both internal and external stakeholders including the corporate website, social media and other promotional materials.
• Strategising, developing and implementing campaigns for marketing communications purposes to promote our products and services. This includes online and offline platforms.
• Conduct media monitoring and manage crisis alerts.
• Any other ad-hoc duties as assigned.

Requirements

• Bachelor's Degree with minimum 8 years of relevant working experience
• Exceptional verbal, written communication and editing skills in English. Command of the Indonesian language will be an advantage.
• Experienced in strategising, developing and leading digital marketing campaigns.
• Experienced in executing communications initiatives and events overseas
• Strategic thinker with excellent project management, analytical and problem-solving skills with the ability to independently manage multiple projects
• Able to work effectively in a complex environment, to create and maintain excellent relationships with both internal and external stakeholders
• Meticulous with a strong sense of urgency and responsibility

At Sembcorp, our shared corporate behaviors underpin all the work that we do in building a sustainable future:

Institution-first Mindset – Put the interest of the Group ahead of individual interests.

Collaboration – Deliver through collaborating across markets, businesses and functions.

Accountability – Hold team and self-accountable to deliver on our commitments

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Manager, Alumni Engagement
  • Recruit, manage and engage volunteers as Alumni Representatives, Chapters, Groups and Communities.
  • Introduce and implement initiatives to build and deepen relationships with local and overseas alumni communities across different demographics.
  • Provide direction and guidance to alumni communities on their engagement initiatives, leadership succession plans and other related matters.
  • Execute Mentoring Programmes and participate in networking events.
  • Develop and cultivate online alumni communities and implement digital engagement initiatives.
  • Maintain the alumni groups database, update contacts and details of volunteers.
• Event Planning and Management
  • To conceptualise, plan and execute alumni activities of mid to large scale including the annual SMU Alumni Homecoming, Alumni Volunteer Appreciation Dinner, and online events such as Overseas Alumni Leaders Town Hall.
  • Responsible for preparing tender specifications, evaluation and implementation.
  • Facilite event registration and provide timely updates
  • Conduct post event surveys to canvass feedback and identify the diverse needs of the community so as to improve programme offerings.
  • Measure the success of events and programmes though the collection of and analysis of data.
• Partnership Development
  • Collaborate with Schools, Offices, Colleges and Institutes (SOCIs) as strategic partner to co-organise alumni activities, events and engagment programmes.
  • Work as a team member in OAR to support department and university-wide events.

• Bachelor Degree with at least 4 years' of working experience, preferably in the higher education sector, in the areas of relationship and event management.
• Proven good track record in the planning and executing of community building events. Understanding of alumni relations will be an advantage.
• Possess good initiative, is detail-oriented with good administration and organisational skills.
• Demonstrate competent stakeholder engagement and project/vendor coordination, able to manage concurrent initiatives.
• Demonstrate professionalism in conduct and speech, strategic and critical thinking skills.
• Excellent interpersonal, presentation and communication skills (both written and verbal).
• Mature and able to build and maintain relationships with alumni, industry partners and stakeholders.
• Able to thrive in a fast-paced environment, and adapt to evolving circumstances.
• Demonstrates a strong work ethic, able to work independently and in team settings.
• Able to work outside regular work hours.
• Good knowledge of and adept at using technology, social media and database tools.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A luxury hotel in Singapore that escapes into a quiet garden enclave in the heart of the city – steps from Orchard Road shops and entertainment, and just minutes from the financial district. Enter a world that is intimate and exclusive, yet complete in every way, with award-winning dining and 24-hour fitness center. A warm, residential ambience showcases over 1,500 Asian art pieces, and thoughtful Four Seasons care elevates every moment.

About the role

Guest Relations Manager, Front Office

The Guest Relations Manager is a key member of the Rooms Management Team, overseeing the hotel lobby and ensuring a pleasant arrival/departure experience. As the first and last impression of the hotel, this high-profile role carries significant responsibility.

What you will do:

As the Guest Relations Manager, you will oversee and mentor a dedicated team, ensuring seamless operations and exceptional guest experiences. You will manage guest arrivals, departures, and billing requirements, swiftly resolving any discrepancies efficiently by ensuring seamless communication between department managers.

Exceptional customer service is at the heart of this role. You will professionally handle guest interactions, accurately assess and respond to guest needs, provide personal recommendations, and ensure maximum guest satisfaction while adhering to all Four Seasons policies.

Your ability to act swiftly in matters related to guest and employee safety, security, and satisfaction is key, in the absence of senior managers. Financial management is vital, as you will ensure adherence to financial and credit procedures, address credit issues, and verify cash transactions for accuracy.

What you bring:

• Diploma in Hospitality Business or its equivalent
• Two (2) years of relevant experience within Four Seasons (or a top luxury group) is considered an asset
• Good organisational skills, ability to prioritize workload and handle pressure
• Excellent interpersonal skills, and problem-solving abilities with a high level of professionalism
• Proficiency in Opera is required
• Ability to communicate (verbal and written) in English. Preferably equipped to communicate in a second language.
• Kindly note that due to work visa restrictions, the position is open to Singaporeans only

What we offer:

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires a person with a flexible schedule and the ability to work on a rotating shift basis, including occasional overnight shifts, weekends, and public holidays.

Are you passionate and driven government affairs professional who is highly purposeful?

Here's an excellent opportunity for you to make LEGO Group a favorable legislative and regulatory environment in APAC!

This is an 8-month contract position covering parental leave. No relocation assistance is offered for this position.

Core Responsibilities

• Integral member of the Asia Pacific government affairs team to drive ambitious public policy priorities to support commercial momentum, strengthen foundation and enhance corporate reputation.
• Lead critical policy workstreams for the APAC market group collaborating closely with global policy leads including sustainability and education/learning through play.
• Monitor policy developments, analyze risk and opportunities, engage business and functional partners and formulate engagement approaches to influence policy in priority markets.
• Actively develop advocacy submissions, and engage government partners to advocate the LEGO Group’s positions and preserve operating stability as well as brand reputation.
• Actively participate, collaborate and represent Asia Pacific contexts in relevant global policy working groups; support internal business partners across levels including senior management to drive public policy goals and preserve commercial momentum and the company’s license to operate.

Play your part in our team succeeding !

In Government & Public Affairs (GPA), we are enabling the LEGO Group to thrive and grow through strategic engagement with governments and related partners; growing market opportunities, protecting our business from political and legislative risk, and enhancing our reputation. We work towards a favorable legislative and regulatory environment through comprehensive issues management ensuring no surprises to the operating model. We deliver a government and public affairs program that builds reputation, goodwill and political capital with regulators, politicians and relevant partners establishing the LEGO Group’s commitment to reaching children around the world and globalizing Learning Through Play.

Reporting to the Senior Director of Government and Public Affairs, APAC, you will have an opportunity to learn how to anticipate, counsel and shape the public policy agenda that will impact the LEGO Group’s commercial and operational growth as well as help enhance the company’s reputation.

Do you have what it takes:

• Bachelor’s degree or equivalent experience in public affairs, public policy, political science or related field are preferred.
• At least 6-8 years in a government affairs, public policy role. Corporate experience preferred.
• Active experience in direct engagement with government, developing position papers to engage government partners, representing organizational priorities in industry fora.
• Understanding, interest and experience in APAC ESG policies, trade policy, education policy and environment policies.
• Passionate about public policy and government affairs
• Entrepreneurial and proactive with strong project management skills
• Skilled communicator in English, proficiency in an additional Asian language is a plus
• Ability to work in a highly matrixed organization with multiple partners across levels, including senior management.
• Strong collaborator, values driven with a high level of integrity.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.

Apply online at our LEGO Careers Portal at: https://www.lego.com/en-sg/careers/job/government-public-affairs-manager-apac-8-months-contract-f357713cdb8110014a72f429799f0000

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

As the world’s leading operator of luxury hotels, Four Seasons Hotels and Resorts currently manages 132 properties in 47 countries. Open since 1994, Four Seasons Hotel Singapore provides a preferred address for business and leisure travellers, and the highly personalised, anticipatory service that Four Seasons guests expect and value around the world. Recent awards and honours include Top 10 ‘Singapore’s Best Hotels’ and Top 5 ‘Singapore’s Best Hotel Spas’ in Travel + Leisure’s Luxury Awards Asia Pacific. For more information on Four Seasons Hotel Singapore, visit press.fourseasons.com/singaporeor follow us on www.instagram.com/FSSingaporeand www.facebook.com/FourSeasonsHotelSingapore

About the role

Guest Relations Manager, Front Office

The Guest Relations Manager is a key member of the Rooms Management Team, overseeing the hotel lobby and ensuring a pleasant arrival/departure experience. As the first and last impression of the hotel, this high-profile role carries significant responsibility.

What you will do:

As the Guest Relations Manager, you will oversee and mentor a dedicated team, ensuring seamless operations and exceptional guest experiences. You will manage guest arrivals, departures, and billing requirements, swiftly resolving any discrepancies efficiently by ensuring seamless communication between department managers.

Exceptional customer service is at the heart of this role. You will professionally handle guest interactions, accurately assess and respond to guest needs, provide personal recommendations, and ensure maximum guest satisfaction while adhering to all Four Seasons policies.

Your ability to act swiftly in matters related to guest and employee safety, security, and satisfaction is key, in the absence of senior managers. Financial management is vital, as you will ensure adherence to financial and credit procedures, address credit issues, and verify cash transactions for accuracy.

What you bring:

• Diploma in Hospitality Business or its equivalent
• Two (2) years of relevant experience within Four Seasons (or a top luxury group) is considered an asset
• Good organisational skills, ability to prioritize workload and handle pressure
• Excellent interpersonal skills, and problem-solving abilities with a high level of professionalism
• Proficiency in Opera is required
• Ability to communicate (verbal and written) in English. Preferably equipped to communicate in a second language.
• Kindly note that due to work visa restrictions, the position is open to Singaporeans only

What we offer:

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires a person with a flexible schedule and the ability to work on a rotating shift basis, including occasional overnight shifts, weekends, and public holidays.

Job Highlights

• Dynamic working environment
• Open and collaborative culture

Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.

Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Marie Villa” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng.

Responsibilities:

• Clean and maintain guest rooms, public areas, and back of house areas to the hotel’s high standards, including dusting, vacuuming, sweeping, mopping, and changing linens.
• Ensure that guest rooms are properly stocked with amenities and supplies, such as towels, linens, and toiletries.
• Report any maintenance issues or damage to the Housekeeping Manager immediately.
• Respond promptly to guest requests for additional amenities or services, such as extra towels, pillows, or blankets.
• Complete daily room assignments and assist with special projects as needed.
• Communicate effectively with other departments, such as Front Office and Engineering, to ensure that guest needs are met.
• Follow all safety and security procedures, including proper use of cleaning chemicals and equipment.
• Maintain a professional and courteous demeanor at all times, reflecting the hotel’s commitment to exceptional guest service.
• Attend all required training sessions and meetings.
• Coordinate with other hotel departments to ensure the seamless operation of the hotel.
• Participate in emergency response procedures and provide support during emergencies.

Physical Requirements:

• Ability to stand, walk, and bend for extended periods of time.
• Ability to push and pull housekeeping carts loaded with cleaning supplies and linens.
• Ability to climb stairs and ladders.
• Ability to lift and carry up to 15kg

Qualifications:

• Ability to lead and motivate a team in a fast-paced environment.
• Previous supervisory experience in a luxury hotel or resort/ in housekeeping operations is an added advantage
• Strong attention to detail and ability to follow specific instructions.
• Excellent communication and interpersonal skills.
• Ability to work a flexible schedule, including weekends and holidays.
• Knowledge of cleaning chemicals, proper storage, and disposal methods.
• Ability to work well in a team environment and under pressure.
• Strong sense of responsibility and attention to detail.
• Ability to respond quickly and effectively to emergencies.
• Must be available to work flexible hours, including nights, weekends, and holidays.
• Excellent communication and interpersonal skills, with the ability to work as a team.
• Good command of written and spoken English.
• Adaptable and outgoing with excellent interpersonal skill.
• Ability to work under pressure and be flexible.
• Passionate and enthusiastic with a positive ‘can-do’ attitude.

Job description

1. Create content for marketing
2. Develop a marketing communications plan and media relations strategy
3. Source for opportunities for sponsorships and partnerships
4. Coordinate press releases and events
5. Review and manage PR budget and goals

Job requirements

1. Strong understanding of social media channels
2. Strong communication and relationship-building skills
3. Exceptional marketing strategy skills
4. Thorough knowledge of current industry trends
5. Must be prepared to work during weekends and public holidays

• Develop PR Strategies: Create comprehensive public relations strategies to improve brand image and public perception.
• Media Relations: Build and maintain relationships with journalists, influencers, and media outlets.
• Crisis Management: Manage crisis communication, addressing negative publicity, and formulating appropriate responses.
• Press Releases: Write and distribute press releases, media kits, and promotional materials to highlight company achievements or announcements.
• Event Planning: Organize and oversee public events, conferences, and promotional activities to enhance brand awareness.
• Internal Communication: Ensure consistent messaging across all internal communication channels, including employee newsletters and updates.
• Monitor Media Coverage: Track media coverage, analyze PR performance, and report on the impact of communication efforts.
• Social Media Management: Oversee the company’s social media presence, ensuring it aligns with PR goals.
• Stakeholder Communication: Liaise with key stakeholders (investors, customers, partners) to maintain a positive company image.
• Content Creation: Produce content such as speeches, blog posts, and presentations for company executives.
• Reputation Management: Proactively manage the company’s reputation by addressing potential risks and maintaining positive public perception.
• Collaboration with Marketing: Work closely with the marketing team to ensure PR strategies align with broader marketing campaigns.
• Brand Ambassador Training: Train company spokespeople and brand ambassadors on how to represent the organization effectively in public.
• Market Research: Conduct market research to understand public opinion and sentiment about the company.
• Budget Management: Manage the PR budget, allocating resources efficiently to achieve maximum impact.
• Community Engagement: Build relationships with the local community and manage corporate social responsibility (CSR) initiatives.

Are you an agile and immersive Employee Relations professional; supporting policy design, advisory and investigations?

Bring your captivating high energy to ensure fairness in the ecosystem, staying forefront with inclusive practices and initiating value-adding projects in a matrix organization!

Core Responsibilities

Employee Engagement & Relations:

• Case management of the employee relations cases that are escalated/ reported
• Advice and support managers and employees to build a great working environment
• Building the knowledge & database for employee relations (Eg, performance management, disciplinary practices) practices in APAC

Compliance:

• Interact closely with HR, Legal, and external parties to ensure that HR policies and processes are in compliance with laws
• Regularly assess and partners with the legal team to recommend changes to existing policies and draft and/or develop new policies based on legislative and regulatory developments, provide direction, notification and communication to employees and manager
• Lead subject area process and records. Collaborating with Global in rolling out regional policies
• Performs periodic audits to maintain compliance obligation are met and work with HR and Business team to implement the recommendation, action plans resulting from audits.
• Collaborate with Business Service Operations (BSO) / Payroll on completing outcome of cases

Other HR Tasks/Projects:

• Work closely with PPC Director on developing, implementing and evaluating various PPC programs, HR functions and activities (D&I, G3P)
• Work on Singapore Hub engagement related activities and projects
• Coach/ Advise Site leads across APAC on consistent employee relations management
• Ensures right capability & proficiencies of ER team
• Partner and provide support to People Partners of global functions having their teams in Singapore on ER agenda and employee cases

Play your part in our team succeeding!

This role is part of the ‘People Partnering team’ as part of the PPC organization.

People Partnering organization covers HR / People /Business partnering and also local operations that includes employee relations, benefits, policies and execution. The partnering organization is responsible for developing and deploying the people & culture agenda in line with the company strategic direction. The operations organization serves as a backbone to enable the partners and the business in providing relevant solutions on people processes respecting geographical and site nuances.

Key collaborators include the APAC Market group leadership team, APAC leaders, ELT people partners, Singapore Hub leadership team. Manager, Employee Relations as a position is critical to ensure consistency in flawless execution of people processes within APAC. As part of the partnering and operations team, it’s a significant role that supports consistent execution and understanding of employee relations in All APAC markets with a main focus on Singapore.

It’s a substantial role in building the right practices and fundamentals across APAC.

Do you have what it takes:

• 5-8 years of experience in a Site HR role (driving similar responsibilities as above)
• Understanding of APAC Market labour market (Priority focus on Singapore, Australia/ NZ)
• Strong communication skills both written & verbal
• Very strong collaborator management & collaborative influencing
• Experience in D&I work, Employee engagement, Organisational change will be a plus

What’s in it for you?

Here are some of what to expect:

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.

Apply online at our LEGO Careers Portal today at: https://www.lego.com/en-sg/careers/job/regional-hr-manager-employee-relations-f6af235ed87510009f2cf39e00060000

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Manager, Alumni Engagement
  • Recruit, manage and engage volunteers as Alumni Representatives, Chapters, Groups and Communities.
  • Introduce and implement initiatives to build and deepen relationships with local and overseas alumni communities across different demographics.
  • Provide direction and guidance to alumni communities on their engagement initiatives, leadership succession plans and other related matters.
  • Execute Mentoring Programmes and participate in networking events.
  • Develop and cultivate online alumni communities and implement digital engagement initiatives.
  • Maintain the alumni groups database, update contacts and details of volunteers.
• Event Planning and Management
  • To conceptualise, plan and execute alumni activities of mid to large scale including the annual SMU Alumni Homecoming, Alumni Volunteer Appreciation Dinner, and online events such as Overseas Alumni Leaders Town Hall.
  • Responsible for preparing tender specifications, evaluation and implementation.
  • Facilite event registration and provide timely updates
  • Conduct post event surveys to canvass feedback and identify the diverse needs of the community so as to improve programme offerings.
  • Measure the success of events and programmes though the collection of and analysis of data.
• Partnership Development
  • Collaborate with Schools, Offices, Colleges and Institutes (SOCIs) as strategic partner to co-organise alumni activities, events and engagment programmes.
  • Work as a team member in OAR to support department and university-wide events.

• Bachelor Degree with at least 4 years' of working experience, preferably in the higher education sector, in the areas of relationship and event management.
• Proven good track record in the planning and executing of community building events. Understanding of alumni relations will be an advantage.
• Possess good initiative, is detail-oriented with good administration and organisational skills.
• Demonstrate competent stakeholder engagement and project/vendor coordination, able to manage concurrent initiatives.
• Demonstrate professionalism in conduct and speech, strategic and critical thinking skills.
• Excellent interpersonal, presentation and communication skills (both written and verbal).
• Mature and able to build and maintain relationships with alumni, industry partners and stakeholders.
• Able to thrive in a fast-paced environment, and adapt to evolving circumstances.
• Demonstrates a strong work ethic, able to work independently and in team settings.
• Able to work outside regular work hours.
• Good knowledge of and adept at using technology, social media and database tools.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

- Experience in the field

- Good customer service skill

- Interact with customers, assess to customers’ needs and preferences and make recommendations

- Able to work night to midnight, all weekends and public holidays

- Bring in more Sales to company

- Manage Performing Artists

- Have own basic customer base

Responsibilities:

• Prepare internal management report such as daily monitoring and report calculation, daily regulatory data base calculation.
• Prepare Head Office reports and schedules required by Head Office auditors.
• Prepare MAS regulatory reports, such as mas 610, mas 649, mas 758, mas 640, mas 75 etc, and respond to the inquiries related to MAS reports.
• Communicate with the company’s tax agent, provide relevant tax information, and verify the tax agent’s submitted data to ensure accurate and compliant tax filings.
• Communicate with external auditors, provide the necessary data for the audit, and ensure the company’s annual report is properly disclosed.
• Process for staff claims and payment for daily operating expenses.
• Prepare accounting schedules such as Fixed Assets Register and Listing of OPEX.
• Prepare and posting of Journal Entries.
• Other administrative supports.

Requirements:

• Degree in accountancy or related accounting qualifications.
• Minimum 3 years relevant accounting experience in banks.
• Basic understanding of financial products and services.
• Proficient in MS Excel is essential as incumbent need to harness data on daily basis.
• Meticulous and attention to details.
• Proficiency in written and spoken English and Chinese as incumbent is required to liaise with colleagues in from mainland China.
• A good team player with good attitude.
• Self-driven with a keen interest to constantly upgrade.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Conduct comprehensive and impartial investigations into employee-related HR allegations, related to misconduct, policy violations, harassment, discrimination, and various workplace issues.
• Independently act as the HR representative for the disciplinary Inquiry Committee hearings, ensuring a fair hearing where natural justice is addressed, due process delivered as well as detailed and accurate documentation of the process.
• Identify and monitor trends regarding HR-related investigations, employee disciplinary matters, and employee relations matters. Develop, in consultation with HRBPs, plans to mitigate risks to the business.
• Research, plan and contribute to the development of policies and processes for, but not limited to:
• Employee investigation matters
• Employee relations / compliance matters
• Employee discipline and grievance matters
• HR-related crisis management matters
• Provide consultation to, and guide HRBPs (HR Business Partners) and key SOCI (Schools, Offices, Centres and Institutes) stakeholders on addressing and resolving employee disciplinary issues, involuntary employment cessation issues, employee grievance issues, etc.
• Collaborate and work closely with Office of the Provost and Office of Legal and General Affairs to ensure that all HR policies and processes are aligned with local laws and regulations, and recommend appropriate resolutions where needed.
• Develop and deliver training programs to educate employees and managers on the importance of workplace conduct, workplace fairness matters, reporting mechanisms, etc.
• Support union-related matters to uphold good industrial relations. This includes but is not limited to Collective Agreement negotiations and partnering the Union on IR events.
• Manage annual COC (Code of Conduct) and COI (Conflict of Interest) exercises as well as liaise with HR Administration team on the delivery of these exercises.
• Collaborate with Office of Safety and Security to develop and maintain a HR crisis management plan that addresses a range of potential crises that may affect employees.
• Develop communication strategies and draft communications package for internal and external stakeholders during crises.

• Degree, preferably in the area of Human Resources, Industrial Relations, Law, Psychology, Business Administration, or a related field, with at least 10 years of HR-related work experience, of which 5 years should be in a similar role focusing on employee investigations, labour relations and employee relations.
• Familiar with general HR policies & practices, local Employment Act, Industrial Relations Act, Workplace Fairness Legislation, Retirement & Re-employment Act, etc.
• Good track record of engaging and managing industry labour union representatives / officials.
• Demonstrate high level of empathy and advanced listening skills when communicating, influencing, problem-solving people as well as union-related matters.
• Ground decisions in facts, leverage on data to generate new insights and opportunities, clearly defines and measures business outcomes to identify course corrections and measure success.
• Committed to, and possess relevant skills in collaboration, problem solving, negotiation, dispute resolution, and solution finding.
• Possess high level of discretion and ability to handle confidential and classified information.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

SCOPE

The incumbent in the position is responsible for managing the Guest Relation Section and providing the highest professional services in accordance with Kempinski’s policies, procedures, and service standards. They also act as a representative of the hotel management and handle all guest relation matters brought to their attention, to the satisfaction of the guest.

OVERALL OBJECTIVES

The job of Guest Relations Manager is executed satisfactorily when:

KEA (Kempinski Experience Assessment) audit results are 85% and above.

LQA (Leading Quality Assurance) audit results are 85% and above.

CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.

Hotel and Outlets are promoted.

Guest complaints are minimized and if occur followed up efficient and are reported to Operations team.

In case of immediate need, the Guest Relations Manager helps with reception duties.

MAIN RESPONSIBILITIES

Communication of hotel & company philosophy and internal hotel representation.

Have an in-depth knowledge of the hotel and the geographical layout of the city / surroundings.

Be knowledgeable about all VIPs in-house, hotel functions and special events.

Collect as much feedback information on VIPs as possible (on daily basis) by checking e.g. Google, Opera PMS company wide, briefs and distribute this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc. and ensure information is updated in the guest profile.

Welcome, facilitate and bid farewell to as many guests as possible.

Top VIPs MUST be welcomed upon arrival, escorted to their room and bid farewell upon departure.

Prepare the iPads for in-room check-ins.

Prepare the daily amenity report.

Handle special amenity requests and room setup’s for anniversaries, birthdays, honeymoons etc.

Liaise with FOM, to prepare tailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetings and departures – ahead of time.

Obtain as much information about a guest’s stay to be entered in the guest history.

Welcome visitors to the hotel, assist with general information, internal promotions and directions.

Handle guest complaints and requests in a polite and efficient manner, give further instructions to the relevant staff if needed to ensure optimal guest satisfaction.

Maintain a record of all complaints and requests, follow up and inform concerned operating departments.

Handle all incoming Guest Intelligence Pre-Arrival Surveys.

Create and implement a minimum of 5 Platinum level and 3 Black level Local Experiences for the hotel.

Perform special projects and related duties as assigned.

Walk throughout the hotel recognizing guests and engage with them appropriately.

Attend & participate in daily briefings as scheduled.

Report potential and existing hazards and rectified immediately.

Provide information to all guests regarding the services and possible internal promotions of the hotel.

Senior Management on any unusual circumstances that might affect guest service and expectation.

Take decisions on upgrades / comps / rebates etc. as per stipulated hotel policies and procedures.

Participate in training programs.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

REQUIREMENTS

• Warm, pleasant, friendly and confident, with good interpersonal skills.
• Possess good command of English
• Minimum 3 years experience in a similar role
• Comprehensive Opera knowledge
• Mature & Customer focused.

Job Description:

• Perform month end closing and related fund accounts
• Review and maintain the General Ledger accounts
• Perform quarterly GST statements for review and submission
• Work with relevant department on payment related matters and bank related matters
• Manage Fixed Assets and performing review of purchase requisitions
• Any ad-hoc duties as per assigned

Requirement:

• Minimum Degree in Accountancy/ Finance or equivalent

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click Apply Now button.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Kam Xiu Ping

EA Personnel Reg No: R21101828

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A luxury hotel in Singapore that escapes into a quiet garden enclave in the heart of the city – steps from Orchard Road shops and entertainment, and just minutes from the financial district. Enter a world that is intimate and exclusive, yet complete in every way, with award-winning dining and 24-hour fitness center. A warm, residential ambience showcases over 1,500 Asian art pieces, and thoughtful Four Seasons care elevates every moment.

About the role

Guest Relations Manager, Front Office

The Guest Relations Manager is a key member of the Rooms Management Team, overseeing the hotel lobby and ensuring a pleasant arrival/departure experience. As the first and last impression of the hotel, this high-profile role carries significant responsibility.

What you will do:

As the Guest Relations Manager, you will oversee and mentor a dedicated team, ensuring seamless operations and exceptional guest experiences. You will manage guest arrivals, departures, and billing requirements, swiftly resolving any discrepancies efficiently by ensuring seamless communication between department managers.

Exceptional customer service is at the heart of this role. You will professionally handle guest interactions, accurately assess and respond to guest needs, provide personal recommendations, and ensure maximum guest satisfaction while adhering to all Four Seasons policies.

Your ability to act swiftly in matters related to guest and employee safety, security, and satisfaction is key, in the absence of senior managers. Financial management is vital, as you will ensure adherence to financial and credit procedures, address credit issues, and verify cash transactions for accuracy.

What you bring:

• Diploma in Hospitality Business or its equivalent
• Two (2) years of relevant experience within Four Seasons (or a top luxury group) is considered an asset
• Good organisational skills, ability to prioritize workload and handle pressure
• Excellent interpersonal skills, and problem-solving abilities with a high level of professionalism
• Proficiency in Opera is required
• Ability to communicate (verbal and written) in English. Preferably equipped to communicate in a second language.
• Kindly note that due to work visa restrictions, the position is open to Singaporeans only

What we offer:

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires a person with a flexible schedule and the ability to work on a rotating shift basis, including occasional overnight shifts, weekends, and public holidays.

Job Purpose

The industrial relations manager is responsible for managing and fostering strong labour management relations within SMRT. The manager plays a critical role in promoting a harmonious working environment by addressing employee concerns, handling union management disputes as well as ensuring compliance with Collective Agreements and local labour legislations.

Responsibilities

• Responsible for designing and delivering a comprehensive industrial relations strategy with the key focus on strengthening of union management relations and union engagement.
• Act as the focal point for union related matters, provide timely feedback from union to internal stakeholders, HR business partners and HR centres of Excellence where required.
• Collaborate with line managers and HR Business Partners to address all phases of employment related issues involving union such as performance management, grievance handling and disciplinary related matters.
• Partner internal stakeholders and HR Business Partners to engage and seek union inputs pertaining to roll out of new company initiatives and policies.
• Provide guidance and technical expertise to HR Business Partners relating to Industrial Relations Act, Trade Unions Act and Collective Agreement interpretations.
• Foster stronger union management relations by organizing tripartite activities such as Public Transport Workers Appreciation Day, Labour Management Training and Labour Management Retreat.
• Participate and assist in collective bargaining and annual bonus and merit increment negotiations.
• Assist to conciliate and resolve employment related disputes at Ministry of Manpower (MOM) and/or Tripartite Alliance for Dispute Management (TADM)
• Lead and/or participate in other cross functional projects as assigned.

Qualifications & Work Experience

• A degree in any discipline.
• Experience in partnering union to promote strong labour management relations.
• Prior experience working in employee relations or industrial relations role would be advantageous.

Skills

Technical skills include:

• Sound knowledge of local labour legislation such as the Employment Act and Industrial Relations Act.
• Well versed in handling employee grievances and collective bargaining.

Generic skills include:

• Good interpersonal and problem-solving skills.
• Self-starter with strong leadership qualities.
• Excellent written and oral communication skills.
• Ability to hands-on, multi-task and handle stress well.

We regret that only shortlisted candidates will be notified.

Orientation started and introduced all the artiste crews’ members to each other; daily performance gets ready to start performing singing and dancing on the stage from 9pm to 2am.

2. Responsible for the rehearsal, audition and selection process for all candidate applying for the performing artiste position.

3. Identify the strengths and weakness of Each and every individual performing artiste for efficiency in allocation of performing roles.

4. Monitor the on-stage performance levels of all performing artistes monthly and feedback to the artiste for corrective measures (when necessary).

5. Work with producer on the artiste performing time slots and make the necessary adjustments when the need arises.

6. Ensuring the overall discipline level among the band members in conforming to rules and regulations.

7. Enforcing discipline and accept zero tolerance.

8. Represent the performing artistes to attend all management meetings.

9. Responsible for the audition, evaluation selection process for all candidates applying for the performing artiste position.

10. Memorize lyrics and routines of song selection for optimal performance standards

11. Interpret music or dance and perform in production.

12. Fine tune with others artiste and all the other band members, ensuring smooth operation and ready to perform on the stage at any time in top condition and produce excellence production.

13. Share her stage experience with the other junior artiste.

14. Negotiating contracts and fee, booking venue and handling publicity.

15. Foster and strengthen teamwork.

Responsibilities:

• Closing gaps in specified partnership areas and strengthened current strategic alliances.
• Assess partners based on ESG criteria.
• Collaborate with the creative team for production requirements.
• Reaching out to and engaging production partners and freelancers
• Carry out negotiating expenses, scope, and deadlines mutually.
• Ensuring precise delivery, such as advertising submissions, coordinating press checks, and obtaining approvals
• Provide production recommendations to internal stakeholders.
• Manage finances accurately and sourcing for quotes.
• Processing invoices promptly and ensuring timely payments.

Requirements:

• At least 2 -3 years of relevant working experience in a creative environment or similar industry.
• Knowledge of Digital, Video, Printing, and Photography process.
• Familiarity with ESG and A.I. development is advantageous.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R2094940

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

This position reports to the Head (Member Relations).

Key Responsibilities

1) Membership Engagement & Community Building

- Plan, network and bring the legal community together during outreach events and activities.

- Oversee and represent SAL at key membership and industry events to increase awareness of SAL membership benefits and promotion of its products, events and services.

- Craft and design mentorship programme for SAL members.

2) SAL Products & Services Development

Partner representatives from SAL clusters in engaging with the SAL Committees to:

- Understand the industry’s professional issues and development needs.

- Gather member feedback to improve existing SAL offerings.

- Identify and assist in creating new initiatives, products, and services for SAL to deliver.

3) Marketing, Communications & Business Development

- Craft, lead and execute marketing plans for SAL’s outreach activities, products and services.

- Formulate a roadmap to foster networking among the legal community.

- Plan and conduct market research activities.

4) Data Analytics & Statistics

- Perform data and trend analysis to assess the quality and meaning of membership data in Singapore and overseas market.

- Ensure membership data and systems are complying to laws, data privacy regulations and government guidelines.

5) Membership Policies & Administration

- Assist Head (Member Relations) in providing perspectives and insights in guiding SAL membership policy development.

- Assist the membership admin team during key administrative periods.

- Perform any other duties as assigned.

Skills and Qualifications

- Bachelor’s degree in business marketing, communications, or law, with 3 to 5 years of relevant work experience.

- Experience in community engagements (bonus if within legal industry).

- Experience in marketing, business development, or legal.

- Good analytical and data literacy skills, with a flair for interpreting numbers and trends.

- Able to build positive and productive relationships with internal and external stakeholders.

- Able to engage confidently with large groups of people, demonstrating diplomacy and professionalism.

- Good interpersonal writing communications and presentation skills.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Managing Alumni Chapters, Groups and Communities
  • Engage alumni through building and deepening relationships with local and overseas alumni groups (i.e. overseas chapters, local school alumni chapters, programme-based and affinity-based alumni groups).
  • Provide direction and guidance to alumni groups and chapters on their initiatives, budget, succession plans and other alumni matters.
  • Execute OAR's Student-Alumni Engagement Pathway strategies within the key primary accounts (specifically through the three mentoring tracks under SMU Alumni Mentoring Programmes).
  • Encourage alumni-driven initiatives and activities.
  • Form online alumni communities and implement digital engagement strategies.
• Volunteer Management
  • Engage alumni and manage alumni volunteers and leaders of local and overseas alumni groups, and provide necessary support aligned with OAR's larger volunteer engagement strategy.
  • Manage the alumni and alumni groups database and update contacts and details of all volunteers as necessary.
  • Work as a team member in OAR to support department-wide events for volunteers.
• Event Management
  • Lead a work group or function independently to curate programmes and manage OAR events as required (eg. annual events such as SMU Alumni Homecoming, SMU Alumni Volunteer Appreciation).
  • When required, conduct surveys to identify the diverse needs of alumni and improve programme offerings.
  • Measure the success of events and programmes.
• Partnership Development
  • Collaborate with SOCIs as strategic partners to engage alumni and manage alumni activities, events and programmes.

• Bachelor Degree with at least 6 years of working experience, preferably in the higher education sector and relationship management.
• Able to work under tight deadlines, thrive in a fast-paced environment and maintain a high level of motivation and energy.
• Proven track record in the higher education sector for planning, executing and improving community interaction and building. Knowledge of alumni relations and mentoring programmes will be an advantage.
• Detail-oriented with strong project management, good administration and organisational skills.
• Event-organising experience would be a plus.
• Demonstrate professionalism in conduct, speech, and lead by example.
• Excellent interpersonal, presentation and communication skills (both written and verbal).
• Demonstrate strategic and critical thinking skills.
• Mature and able to build and maintain relationships with alumni, industry partners and stakeholders.
• Knowledge of and adept at using technology, social media and database tools.
• Able to work outside regular work hours.
• Possess high energy levels, an innovative mindset, and a positive outlook.
• A dynamic team player and effectively bilingual.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Apply best practices to manage data acquisition, update, de-duplication and cleansing; research and enrich up-to-date contact formation and other details on alumni;
• Devise innovative and effective ways to keep up with the professional development of SMU alumni on various online platforms including LinkedIn and news channels, to keep the alumni database updated;
• Track data and trends across platforms (including social media and website), events, programmes and university-wide alumni engagement touch points;
• Analyse alumni volunteerism, participation, activities, preferences and behaviours to inform and assess the effectiveness of engagement activities and initiatives;
• Run queries, create detailed reports on data sources, methodology, analytical techniques, analytical results and insights for stakeholders;
• Design visualisations and presentations for the dissemination of analytical results and derivation of actionable insight, including preparation of reports for monthly department meetings and quarterly senior management updates;
• Prepare annual engagement metrics submissions as per standards by the Council for Advancement and Support of Education (CASE).
• Assist other units in the university with enhancing the data culture and capabilities.
• Develop data repositories and dashboards to enable key stakeholders to access regular reports;
• Engage, train and seek feedback from end-users of data reports; and
• Support and help out at SMU and OAR events when required.

• Bachelor or Master degree in Data Analytics, Computer Science or similar field, with at least 6 years of relevant working experience.
• Strong analytical problem-solving skills and critical thinking with the ability to articulate ideas with data.
• Detail-oriented with strong project management, administration and organisational skills.
• Familiar with BI tools (Qlik Sense, Power BI, Google Analytics).
• Conversant with CRM and automation tools (365 Dynamics, Power Platform).
• Knowledge of database, ETL, data API concepts.
• Excellent interpersonal, presentation and communication skills (both spoken and written).
• Mature and able to build and maintain relationships with alumni, industry partners and stakeholders.
• Able to work under tight timelines, thrive in a fast-paced environment, and maintain a high level of motivation and energy.
• A dynamic team player with an innovative mindset and a positive outlook.
• Able to work outside regular office hours occasionally.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

About TEAM LEWIS

We are a global marketing agency that has gone from start-up to multi-national in little over two decades. Our success is due to a combination of factors. Talented people delivering award winning campaigns. Expanding client relationships into new markets or services. Making strategic acquisitions. TEAM LEWIS has won many prestigious awards, including Cannes Lions, PRovoke Media, ICCO, European Excellence, PRCA Digital, Digital Impact, Global Digital Excellence.

At the heart of the business is the TEAM LEWIS Foundation (TLF). A non-profit charitable entity, funded by TEAM LEWIS, the TLF makes grants to support individuals undertaking charitable activities and charitable organisations in achieving their goals. The TLF plays a constructive role in promoting social, cultural, economic and environmental innovation that benefits society. It aims to strengthen the bonds between the communications industry, businesses, governments and non-profits. In 2022, the TLF granted $700,000 to local causes alone. Community charities are championed by TEAM LEWIS’ employees, who volunteer their time and skills to provide marketing and comms support to maximise the grants’ effectiveness.

Purpose of the role

The Account Manager works with both their clients and their team to ensure the efficient and effective running of their accounts. They clearly understand their clients’ objectives and requirements, the commercial terms of their retained accounts and projects and level of resource required to service the accounts. Client facing, Account Managers translate quick but creative thinking into decisive action; providing team management, delegation of tasks and exceptional media relations skills.

Key responsibilities and tasks

Client Management

• Builds and maintains strong relationships with clients, establishing self and TEAM LEWIS as an invaluable long-term partner for marketing and communications services
• Manages all communication with the client and ensures deadlines and service agreements are met consistently by the team
• Works closely with the client and Account Director to regularly review account performance, identifying and communicating opportunities for additional PR, marketing and digital services
• Adds value to new business pitches by providing support with coordination, content generation and presentation preparation, in addition to attendance
• Schedules, organises and runs regular client meetings and calls, providing consultative advice on tactical communications activity

Media relations

• Understands and avidly follows the news agenda, positioning clients and products within the wider news narrative
• Oversees all media relations activity on behalf of the client, maintaining key media contacts for campaigns and projects
• Builds, maintains and develops productive relationships with journalists, bloggers, influencers and analysts across national, trade and vertical media channels
• Utilises networks to create and maximise client coverage, advising on long-form and short-term narratives
• Maintains and promotes a sound understanding of current affairs relevant to the industry and the wider news agenda
• Deploys rapid response to breaking news on behalf of clients, reacting quickly to emerging stories in line with client profiles

Content

• Oversees and provides content creation for campaigns and projects including press releases, articles, blog entries, and other written material
• Drafts - and oversees the drafting of - a broad range of written materials including biographies, briefing documents, media alerts, soundbites, Q&As, backgrounders and boilerplates, ensuring a consistent level of high-quality content
• Works with content experts to improve knowledge of techniques and writing styles across multiple channels and platforms

Digital / Social media

• Uses social media platforms to expand own network, develop media relationships and positively impact client results
• Pitches additional digital content including infographics, animations and video to support written content and client aims
• Uses social media and proactively explores new tools, solutions and processes to continuously evolve and optimise client PR campaigns
• Provides social media insight as well as execution and management of related digital activity
• Works collaboratively with the digital team to increase the utilisation of digital services wherever possible

Team working and development

• Acts as a respected line manager, working closely with line reports to maximise strengths, improve weaknesses and support career development
• Line manages the account team, including coaching, supervision, assessment and review of junior team members
• Sets team objectives on a daily, weekly, monthly and quarterly basis
• Ensures the on-going achievement of all deliverable client objectives
• Monitors team activity levels against budget, increasing and decreasing individuals' allocation where necessary
• Provides guidance to colleagues on how to best manage campaigns, including answering general new business requests
• Works with the Talent team to recruit high calibre junior level candidates into the team
• Works with the HR team to reward, retain and develop your team and resolve any performance related issues
• Regularly attends and leads TEAM LEWIS training sessions and daily press briefings to enhance skills and develop knowledge

Reporting and analysis

• Ensures that all activity and results are reported back to the client, providing insight and analysis where possible
• Communicates account performance internally (account reviews) to relevant stakeholders
• Provides detailed reports to the Account Director or senior management team on request

General

• Runs and supports training sessions, with a view to maximising opportunities to expand team skills and grow revenues
• Takes a proactive role in promoting the TEAM LEWIS brand, its work, identity and values
• Supports the HR / talent team by promoting both internal and external opportunities at TEAM LEWIS across social media and via the referral scheme
• Contributes and supports the continuous improvement of systems, practices and policies

About you

• Relevant experience of working in a B2B, corporate, consumer or digital communications agency environment at a Senior Account Executive or Account Manager level
• Attention to detail
• Proven written ability in English and local languages
• Creative thinking
• Understanding of client business issues and requirements
• Highly developed presentation skills
• Thorough knowledge of media: print and broadcast
• Understanding of market research and analysis
• Ability to motivate and lead a team
• Ability to delegate effectively
• Calmness under pressure and ability to achieve tight deadlines
• Ability to interact with confidence at board-level with clients
• Proven ability to keep abreast of current affairs and relate them to client situations
• Polished and professional appearance

This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time.

TEAM LEWIS is an Equal Opportunity Employer. We are committed to creating and fostering an environment focused on equality, empowerment and respect. We strive to create an inclusive workplace that supports and celebrates our diversity. We continue to invest in our efforts to ensure that TEAM LEWIS is a place where everyone can thrive.