Total 18 Director/C-Level service centre manager job vacancies in Jurong East, North East

Responsible for the overall performance of the designated department / accounts, delivering consistent financial growth through sustainable business strategies and operational excellence in tandem with the growth strategy of the Company. As a top management representative of the Company, continuously build strategic client relationships (new and existing), drive a high performing and stable team and promote cross collaboration with other departments.

Key Responsibilities:

• Develop and implement HR strategies that align with the organization’s objectives and business needs.
• Oversee talent acquisition processes to attract and retain top talent.
• Lead initiatives to improve employee engagement, satisfaction, and retention.
• Manage compensation, benefits, and performance appraisal systems.
• Ensure compliance with labor laws and regulatory requirements.
• Develop and monitor HR metrics to track the effectiveness of HR programs.
• Advise senior management on HR-related matters and provide strategic counsel.
• Cultivate a culture of diversity, inclusion, and continuous learning within the organization.

Requirements:

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field.
• 8+ years of HR experience, with at least 3 years in a leadership role.
• Will be considered for director role, depending on seniority
• Strong knowledge of labor laws and HR best practices.
• Proven ability to lead and develop teams.
• Excellent communication, decision-making, and organizational skills.
• Strategic mindset with the ability to execute at a tactical level.

Key Tasks / Responsibilities:

1. Strategic Mills Relationship Management:

• Develop and maintain strategic relationships with mills to enhance business opportunities.

1. Domestic Sales (particularly with CNOOC):

• Manage a team of 2 Business Development Managers (BDMs) focusing on domestic sales.
• Work with Strategic Mill Partners or channels in Central Asia to drive sales growth.

1. Breakthrough in Chinese CCUS and/or Geothermal:

• Lead efforts to penetrate the Chinese Carbon Capture, Utilization, and Storage (CCUS) market and/or the geothermal sector, as well as other relevant decarbonization activities.

1. Oversee Customer Service and Customer's Project Teams in Wuxi:

• Manage a team of 4 direct reports to ensure high levels of customer satisfaction and project success.

1. Asia Pacific Executive Team:

• Be an active member of the Asia Pacific Executive Team.
• Responsible for yearly budget planning, participate in strategy meetings and conduct monthly operations reviews.

Key Responsibilities:

• Manage the Director’s calendar, email & correspondence, schedule meetings, and coordinate travel arrangements.
• Maintain meeting minutes and track work progress.
• Handle confidential information and prioritize tasks efficiently.
• Build and maintain strong relationships with stakeholders.
• Assist with special projects and address urgent matters as they arise.
• Assist with recruitment efforts, including posting job openings, scheduling interviews, and coordinating onboarding activities for new hires.
• Maintain employee records including leave records and performance evaluations.
• Oversee Payroll and CPF processing to ensure accurate and timely payment of salaries and submission.

Requirements:

• Bachelor’s Degree in Business Administration, Law, or its equivalent.
• Fresh graduates are welcome to apply.
• Expertise in financial management, legal and report preparation, and project management.
• Proficiency in Microsoft Office and Timesoft would be an added advantage
• Excellent communication and interpersonal abilities.
• Ability to work independently and as part of a team.

Benefits

• Medical & Dental
• Staff Purchase

Responsible for the overall performance of the designated department / accounts, delivering consistent financial growth through sustainable business strategies and operational excellence in tandem with the growth strategy of the Company. As a top management representative of the Company, continuously build strategic client relationships (new and existing), drive a high performing and stable team and promote cross collaboration with other departments.

• Drive annual revenue growth by securing multiple significant agreements with new brands across Asia.
• Develop and implement aggressive growth strategies to meet ambitious revenue goals.
• Spearhead business development efforts, identifying new opportunities with both existing and prospective clients.
• Engage with and manage client relationships at various levels, including C-suite executives.
• Negotiate terms for new engagements and renewals.
• Collaborate with the Client Services & Rewards team to achieve project objectives.
• Cultivate and expand relationships with current clients.
• Assist the Managing Director, in forming strategic alliances and partnerships.

Key Tasks / Responsibilities:

1. Strategic Mills Relationship Management:

• Develop and maintain strategic relationships with mills to enhance business opportunities.

1. Domestic Sales (particularly with CNOOC):

• Manage a team of 2 Business Development Managers (BDMs) focusing on domestic sales.
• Work with Strategic Mill Partners or channels in Central Asia to drive sales growth.

1. Breakthrough in Chinese CCUS and/or Geothermal:

• Lead efforts to penetrate the Chinese Carbon Capture, Utilization, and Storage (CCUS) market and/or the geothermal sector, as well as other relevant decarbonization activities.

1. Oversee Customer Service and Customer's Project Teams in Wuxi:

• Manage a team of 4 direct reports to ensure high levels of customer satisfaction and project success.

1. Asia Pacific Executive Team:

• Be an active member of the Asia Pacific Executive Team.
• Responsible for yearly budget planning, participate in strategy meetings and conduct monthly operations reviews.

1. Singapore Citizens or PRs are preferred;

2. It is best to have more than 6 years of work experience in BEAUTY CENTRE MANAGER OR BEAUTY PARLOUR DIRECTOR.

3. If have over 6 yeears BEAUTY PARLOUR DIRECTOR position work experiense is preferred;

4.Work 6 days a week, overtime on Saturday and Sunday, shift work system.

Interested applicant please email your resume at [email protected] or contact us at +65 86969408.

Singjob International Pte Ltd | Rainobw Deng | R1871429 | EA License No. 18C9193

THIS IS A 2-YEAR RENEWABLE / CONVERTIBLE CONTRACT ROLE.

Job Description

• Develop and implement HR strategies and initiatives aligned with the overall DCS business objectives and strategies
• Develop, review, and implement HR policies and procedures to meet organizational goals and ensure compliance with all regulatory requirements
• Analyse compensation trends and review DCS salary and compensation framework, salary structure, allowances, non-monetary recognition. Conduct salary benchmarking and job evaluations when necessary
• Support assigned departments and be responsible for the recruitment and managing of employee life cycle which includes on-boarding, employee learning and development, HR administration and off-boarding activities
• Manage DCS Talent Management Framework to ensure healthy bench strength by supporting management in identification and development of high potential and high performing employees
• Work towards creating a strong Employee Value Proposition for Talent Attraction and Retention and fostering a collaborative, engaging and service oriented culture
• Participate in cross-functional HR projects and other ad-hoc HR projects as assigned

Job Requirements

• Degree in Human Resources or equivalent with at least 10 years of HR experience. Preferably with at least 3 years of experience managing HR team.
• Excellent knowledge of local employment law, MOM regulations and HR best practices
• Resourceful, self-driven with positive attitude and strong work ethic
• Strong writing, influencing and communication skills
• Independent with strong analytical and problem-solving skills
• Proficiency with HRIS / Unit4 Prosoft software

- Assist Director with necessary paperwork & secretarial work

- Answer and reply to telephone & email enquiries

- Arrange for survey

- Prepare quotations & tender documents

- Correspondence with clients and support the sales team

- Move presentation & management

- Project management

- Prepare folder with necessary documents for individual move

- Update system and liaise with Sales Personnel / Operation Staff / Warehouse Staff for move matters

- Closure of files (all documents are in order and payment received)

- And all other ad-hoc jobs pertaining to local / office / corporate moves

- Compliance with ISO 9001:2015 & FIDI standards

JOB PURPOSE:

As the Head of Asia Pacific Distribution Centre (APDC), this position is a key member of the Asia Operations leadership team who plays a critical role in important strategic and management decisions relating to APDC operations. This position has full responsibility and accountability of overall performance for APDC with regards to quality, productivity, service level as well as budgetary control. With clear directions, this position will establish performance goals and develop corresponding objectives and action plan to ensure achievement.

PRINCIPAL RESPONSIBILITIES:

1. Strategic planning and execution to enhance profitability, productivity and efficiency throughout the Distribution Centre’s operations, continuous improvement to bring Distribution Centre to next level.

2. Develop long-range objectives and strategies for the distribution centre, monitor performance against these objectives and provide leadership, feedback, supports, motivates, directions and retains high-caliber staff.

3. Define information systems requirements to support process improvements initiates. Integrate the technology, quality, purchasing and logistics functions to support product and process excellence.

4. Allocate resources effectively to maximize productivity and cope with demand fluctuation while optimizing quality and delivery time. Focus on key performance areas such as OTD (on-time-delivery), LTR (lead-time-reduction), productivity and cost improvement. Implement improved processes and management methods to generate higher ROI and workflow optimization.

5. Ensure built-in quality in all operating processes and enforce discipline of compliance, including all quality related certification programs. Ensure effective corrective actions, timely implementation to avoid recurring problems.

6. Develop and manage annual operations budgets. Manage logistics and outbound transportation processes, negotiate parcel freight programs.

7. Oversee inventory control processes to ensure accurate stock levels and minimize discrepancies.

8. Strive to achieve world-class supply chain, warehousing, forward and reverse logistics operations.

9. Promotes “total customer satisfaction” (delivery, quality etc.) within all Operations teams.

10. Continually investigate and introduce process improvement measures and presents suggestions to Regional MD and Global VP Operations for consideration.

11. Build an open and honest communication line with the organization, interact regularly with executive team and individual department heads to ensure that company’s operational priorities are aligned with total company direction.

12. Work in partnership with sales & marketing teams to ensure cost effective approach in order fulfilment.

13. Represent Asia to be part of the global DC management team on business update and best practices sharing on a regular basis.

14. Develop and implement ongoing staff performance and career development programs.

15. Prepare and submit monthly reports to the Management.

16. Ensure compliance with all health and safety regulations to maintain a safe working environment at the Distribution Centre(s).

QUALIFICATIONS

· Master/bachelor’s degree on logistics/operations management preferred.

EXPERIENCES

· 10+ years of broad logistics and supply chain management experience in progressively senior positions.

· solid working experience on DC operations management in MNC environment.

· Experience with New DC setup or relocation, Brown/Greenfield project is preferred.

· Experience supporting and developing emerging markets.

· Experience directing the operations in a multi-site supply chain system.

· Ability to manage Third Party Logistics (3PL), freight companies and other logistics suppliers.

· Supplier negotiation skills, proven cost reduction efforts and experience with contracts.

· Demonstrable analytical abilities to assess financial impacts of any changes to logistics service requirements.

· In depth knowledge and experience with key supply chain/logistics processes, best practices, and implementing process improvements.

· Relevant experience and knowledge on ISO9120, ISO14000 and ESD S20.20.

COMPETENCIES

· Troubleshooting and Problem-solving skills.

· Defining/Developing standards with continuous process improvement.

· Industrial Knowledge for benchmarking.

· Strong interpersonal and communication skills

· Strong analytical, judgment skills, financial & P&L skill required.

· A high sense of urgency & the ability to build & lead strong teams to achieve new levels of performance.

· Advanced knowledge of technology (WMS, Automation, RFID, Labelling solutions), processes, and standards.

· Excellent computer skills including experience utilizing multiple ERP & WMS systems; also, strong knowledge of Microsoft Office (including Outlook, Word, Excel and PowerPoint)

OPERATIONS DIRECTOR

Job Description:

- Responsible for overseeing all aspects of company operations, ensuring smooth and efficient functioning.

- Develop and implement strategic plans to achieve operations goals and objectives.

- Manage and coordinate the daily operations, including safety and equipments maintenance.

- Supervise and support department heads/managers.

- Monitor and control budgetary expenses to ensure financial stability and profitability.

OPERATIONS DIRECTOR

Job Description:

- Responsible for overseeing all aspects of company operations, ensuring smooth and efficient functioning.

- Develop and implement strategic plans to achieve operations goals and objectives.

- Manage and coordinate the daily operations, including safety and equipments maintenance.

- Supervise and support department heads/managers.

- Monitor and control budgetary expenses to ensure financial stability and profitability.

Responsible for the overall performance of the designated department / accounts, delivering consistent financial growth through sustainable business strategies and operational excellence in tandem with the growth strategy of the Company. As a top management representative of the Company, continuously build strategic client relationships (new and existing), drive a high performing and stable team and promote cross collaboration with other departments.

Job Description Summary

Responsible for the architecture of applications. Defines application and technical component composition and interactions which address functional and non-functional requirements. Selects, defines and documents technology choices that best addresses requirements and constraints. Performs viability assessments to analyse and resolve architectural weaknesses. An application architect will need to interact effectively with business stakeholders, project managers, developers, and specialists to oversee the planning and implementation of applications.

Job Overview: As a ServiceNow Architect, you will be responsible for designing, developing, and maintaining ServiceNow solutions to meet the IT service management and business process automation needs of the organization. You will work closely with stakeholders to understand requirements and translate them into efficient and effective ServiceNow solutions.

ServiceNow Architects are key figures in enabling organizations to efficiently manage their IT services and automate business processes. They need a deep understanding of the ServiceNow platform, ITSM, and ITIL practices, as well as strong technical and communication skills to succeed in this role.

Key Responsibilities:

· ServiceNow Design: Design and architect ServiceNow solutions based on business requirements, best practices, and industry standards.

· Customization: Customize and configure ServiceNow applications, modules, and workflows to meet the specific needs of the organization.

· Integration: Integrate ServiceNow with other systems and applications to ensure seamless data flow and process automation.

· Process Automation: Design and implement workflow automation, business rules, and orchestration to streamline and optimize business processes.

· Data Modeling: Develop data models, tables, and relationships within ServiceNow to support data consistency and reporting requirements.

· User Interface (UI): Create user-friendly and intuitive ServiceNow UIs for various applications and modules, ensuring a positive user experience.

· Security: Implement and manage security and access controls in ServiceNow, ensuring data privacy and compliance with security policies.

· Performance Optimization: Monitor and optimize the performance of the ServiceNow platform to ensure it meets user expectations.

· Documentation: Maintain thorough documentation of ServiceNow configurations, processes, and customizations.

· Training and Support: Provide training to end-users and support teams to ensure they can effectively use and manage ServiceNow.

· Upgrades and Maintenance: Stay up to date with ServiceNow updates and patches and manage the upgrade process.

Qualifications:

• Bachelor's degree in computer science, information technology, or a related field.
• ServiceNow certification(s) such as Certified System Administrator, Certified Implementation Specialist, or Certified Application Developer.
• Proven experience as a ServiceNow Architect or a similar role.
• Strong knowledge of IT service management, ITIL processes, and best practices.
• Proficiency in JavaScript, Glide scripting, and other ServiceNow development languages.
• Experience with ServiceNow platform administration and customization.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills to work with cross-functional teams and stakeholders.

Preferred Qualifications:

• Experience with ServiceNow Service Portal development.
• Knowledge of ServiceNow Performance Analytics and Reporting.
• Integration expertise with REST, SOAP, and other web service protocols.
• Familiarity with service management tools and frameworks.

Job Duties

1. Business Plan management.

• Develops regional management goals and objectives towards growth of products in line with corporate direction.
• Designing and implementing business plans and strategies towards achieving and profit objectives, including efficient cost management.
• Suggest and propose appropriate resources to conduct and complete its business activities.
• Annual and Half-yearly Business Planning.
• Monitor and manage the monthly, quarterly and yearly regional performance according to set targets and KPIs.

2. Regional Sales & Marketing

• Provides leadership in management of sales, marketing and account management, fostering a team-based culture.
• Sets clear targets for the growth and development of the product.
• Oversees business activities relating to the product.
• Close monitoring of product performance against set targets and objectives and to take countermeasures for improvement when needed.
• Ensures full compliance in various areas of operations, including the use of management tools such as CRM, and managing risks.
• Conducts periodic market studies to fully understand the prevailing market conditions affecting business, and drives sales activities in accordance with the market realities.
• Leads in-country project solutions design included data gathering and analysis, optimization, process improvements and reengineering, costing.
• Provides marketing information in support of sales activities.
• Periodical review of existing products and explore new products which can contribute to business enhancement.
• Provides promotional material at periodic intervals for product development, especially new services or solutions.
• Periodic analysis of business results, and provides improved support if necessary.
• Coordinate Business Developments, Campaigns, and Pipeline activities.
• Support and assist in ad hoc business projects.
• New service development, if any.

3. Others

• Compiles various business performance report from respective companies.
• Reviews and analyzes the result of the various performance report.
• Compiles and updates corporate profile data.
• Prepares data analysis tool to support country management.

Requirements

• A University Degree or Professional Qualification.
• 10 to 15 years of experience, with at least 5 years in management position with profit and loss responsibility.
• Good analytical skills and a proven ability in new business development.
• Strong leadership and motivator, and the ability to build, lead and motivate a dynamic team.

Job Duties

1. Business Plan management.

• Develops regional management goals and objectives towards growth of products in line with corporate direction.
• Designing and implementing business plans and strategies towards achieving and profit objectives, including efficient cost management.
• Suggest and propose appropriate resources to conduct and complete its business activities.
• Annual and Half-yearly Business Planning.
• Monitor and manage the monthly, quarterly and yearly regional performance according to set targets and KPIs.

2. Regional Sales & Marketing

• Provides leadership in management of sales, marketing and account management, fostering a team-based culture.
• Sets clear targets for the growth and development of the product.
• Oversees business activities relating to the product.
• Close monitoring of product performance against set targets and objectives and to take countermeasures for improvement when needed.
• Ensures full compliance in various areas of operations, including the use of management tools such as CRM, and managing risks.
• Conducts periodic market studies to fully understand the prevailing market conditions affecting business, and drives sales activities in accordance with the market realities.
• Leads in-country project solutions design included data gathering and analysis, optimization, process improvements and reengineering, costing.
• Provides marketing information in support of sales activities.
• Periodical review of existing products and explore new products which can contribute to business enhancement.
• Provides promotional material at periodic intervals for product development, especially new services or solutions.
• Periodic analysis of business results, and provides improved support if necessary.
• Coordinate Business Developments, Campaigns, and Pipeline activities.
• Support and assist in ad hoc business projects.
• New service development, if any.

3. Others

• Compiles various business performance report from respective companies.
• Reviews and analyzes the result of the various performance report.
• Compiles and updates corporate profile data.
• Prepares data analysis tool to support country management.

Requirements

• A University Degree or Professional Qualification.
• 10 to 15 years of experience, with at least 5 years in management position with profit and loss responsibility.
• Good analytical skills and a proven ability in new business development.
• Strong leadership and motivator, and the ability to build, lead and motivate a dynamic team.

ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)

The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes. We are committed to our vision of being An Institute of Distinction: Leading the Future of Education and our mission to Inspire Learning, Transform Teaching and Advance Research. Read more about NIE here.

NIE invites suitable applications for the position of Manager / Assistant Director, Buildings & Facilities Management Projects in the Development & Estate Department. This is a 3-year contract position.

Manager / Assistant Director, Buildings & Facilities Management Projects (Development & Estate Department) [NIE]

Assist Head of the Development & Estate Department in the facility planning, facility development, renovation and upgrading of campus buildings and facilities and improvement/ addition & alteration (A&A) works. He/ she will also assist in operation, maintenance (facilities management) of campus buildings, infrastructures, and facilities.

Responsibilities:

· Responsible for overseeing project completion within the allocated budget and ensuring the realization of design intents.

· Conduct thorough assessment to determine the user's requirements for the project, encompassing their needs, preferences, desired timeline for completion, and the available funding sources.

· Appoint and oversee a team of consultants to guide the project design process, including architects, engineers, and other professionals as required.

· Engage consultants to develop cost estimates and prepare necessary documentation for tender procurement.

· Manage the procurement process by soliciting and evaluating contractor bids, ultimately providing a recommendation for the contract award.

· Manage and process any changes to the project's scope or budget that may arise during construction.

· Monitor the progress of construction work on a regular basis to ensure the project stays on schedule and proactively identify any potential issues that may arise.

· Ensure that all safety regulatory requirements and guidelines are adhered to and are in accordance with the proper governing authorities including the safety regulators and government laws in executing the projects.

· Conducting regular on-site supervision to ensure the work is carried out safely and maintains a high level of quality.

· Oversee the administration of the construction contract, which entails managing payments, change orders, and other contractual obligations between the project team and the contractor.

· Manages and supervises space planning matters.

· Plan, design, execute and supervise the required Renovation and Redecoration (R&R) works and A&A works.

· Assist in operation, maintenance (facilities management) of campus buildings, infrastructures, and facilities in Architectural and Building matters.

· Manage and execute other duties and responsibilities from time to time that are assigned by the Head and/ or the Institute.

Requirements:

· A University degree in architecture / building / civil and structural engineering / project management with at least 10 years of relevant working experience in construction management, project management, facilities management / real estate development or equivalent.

· Adequate knowledge in building construction and proficiency in reading construction drawings.

· Good project management skills, including expertise in project planning, budgeting, scheduling, risk management, and stakeholder engagement.

· Strong technical skills for checking and supervising professional consultants and various contractors. Seeks continuous improvement to design and processes through consistently challenging the status quo or value engineering the optimum solutions.

· Proficient in using AutoCAD / REVIT for design purposes.

· Adequate knowledge of procurement and construction contract administration.

· Self-motivated, with a positive working attitude, with ability to work with ambiguity and agility and a strong focus on customer satisfaction and stakeholder engagement.

· Strong team-player and demonstrate excellent interpersonal, communication, and leadership skills.

· Good analytical and problem-solving and critical thinking skills

Closing Date

The closing date of the advertisement is 23 February 2024.

We regret that only shortlisted candidates will be notified.

Other Information

NIE staff can take chartered buses at their own expense from or near their homes to NIE campus. This is subject to the availability of seats.