Total 17 Director/C-Level service centre manager job vacancies in d03 queenstown tiong bahru

A Digital Strategic Transformation Senior Manager or Director typically oversees the planning and execution of digital transformation initiatives within an organization. Their job scope includes developing strategies to modernize business operations, enhance customer experiences, and drive efficiencies through the adoption of digital technologies. Below is a breakdown of their responsibilities:

• Develop Digital Transformation Strategy: Create long-term plans to integrate digital tools, processes, and platforms to achieve business goals.
• Leadership and Change Management: Lead cross-functional teams, manage stakeholders, and champion digital transformation throughout the organization.
• Alignment with Business Objectives: Ensure digital initiatives align with the overall business strategy, focusing on value creation, revenue growth, and cost efficiencies.
• Innovation Management: Stay updated on emerging technologies and trends, integrating relevant innovations to improve processes or products.
• Data-Driven Decision Making: Promote the use of analytics, data, and business intelligence tools to guide decision-making across departments.
• Automation Implementation: Oversee the integration of automation tools (e.g., robotic process automation, AI-driven workflows) to streamline operations.
• Digital Customer Journeys: Implement digital strategies to improve customer interactions, personalizing services, and optimizing the customer experience.
• Omni-Channel Strategy: Oversee the integration of digital platforms to offer seamless customer experiences across various touchpoints (e.g., online, mobile, social media).
• Risk Management: Identify and mitigate risks related to digital transformation projects, including those related to technology failures or resistance to change.
• Digital Skill Development: Lead the upskilling and reskilling of employees to work with new technologies and processes.

This role is highly strategic and requires a balance of leadership, technology acumen, and business insight. The person in this role would typically report to the Chief Operation Officer (COO), or directly to the Managing Director/CEO, depending on the structure.

About SCCFSC

Formerly known as Bukit Ho Swee Family Service Centre, South Central Community Family Service Centre (SCC) provides support to the low-income and vulnerable families in our community. While giving support to families who seek help in financial, social or relationship issues, we encourage community self-help and cooperation.

Our Approach

Taking an inclusive approach, we leverage on the community to activate mutual help through social connections and inclusiveness with the aim of empowering the low-income and vulnerable families while developing the full potential of the next generation for transformative change.

About the role of Director, People and Shared Corporate Services

We seek a dynamic and strong capable leader who can independently drive and manage the entire spectrum of HR, shared services (digital/IT strategy and communications), and corporate functions. The Director of People and Shared Corporate Services is responsible for driving talent management strategies, overseeing HR operations, administering shared and corporate services strategy, and ensuring compliance with governance and regulatory standards. This role also involves preparing manpower annual budgets, providing strategic framework insights, and collaborating with the board and senior leadership to align HR, digital/communication and operational strategies with organizational goals. Having a hands-on approach with strong operational experience would be advantageous.

Key Responsibilities:

1. Strategic Leadership

• Drive, lead, develop and implement integrated strategies for HR, Admin/Operational, and IT shared functions to achieve organizational goals.
• Provide guidance and leadership to ensure efficient and effective shared and corporate services.
• Spearhead initiatives to enhance operational efficiency and drive organizational transformation.

2. Human Resources and Talent Management

• Oversee recruitment, development, and retention strategies to build a sustainable and engaged workforce.
• Lead succession planning and leadership development to ensure workforce continuity.
• Design and implement frameworks for performance management, learning, and people development.
• Develop employee engagement programs to foster a culture of growth and collaboration.
• Ensure alignment of HR policies with legal regulations and industry best practices.

3. Shared and Corporate Services (IT/Digital transformation/Communications)

• Manage digital transformation, IT infrastructure, communications and shared administrative functions.
• Oversee digital strategy, IT and data infrastructure, ensuring technology supports organizational efficiency and maintains cybersecurity compliance.
• Operational oversight for the 3 teams under this role.
• Monitor and improve the delivery of shared services to achieve high operational standards.

4. Governance and Compliance

• Ensure statutory and regulatory compliance and progressive practices across HR, Admin, and IT functions and aligning whole SCC policy framework.
• Establish policies and frameworks to mitigate risks and enhance governance practices.
• Collaborate with senior management and the Board of Directors to align and drive strategies with organizational objectives.

5. Budgeting and Reporting

• Prepare and manage budgets for HR, IT, and guide corporate services, aligning resources with strategic priorities.
• Provide insightful reports and presentations to senior leadership and board committees to support data-driven decision-making.

Requirements:

• Degree in Human Resources, Business Administration, IT Management, or a related field
• Minimum of 10 years of experience in HR, talent management, or corporate services, with 5 years in a leadership role.
• Strong background in talent management, people development, strategy and overseeing operations.
• Proficiency in managing IT systems, cybersecurity, and administrative processes.
• In-depth knowledge of employment law, HR best practices, and governance frameworks.
• Exceptional leadership, interpersonal, and communication skills.
• Strategic thinker with a track record of translating vision into actionable strategies.
• Ability to manage operational budgets and align resources with strategic goals.

We regret that only shortlisted candidates will be notified.

Thank you for applying.

Overview

We are seeking a dynamic and experienced Head of Sales for recruitment service business to join our leadership team and spearhead business growth in the recruitment industry. The ideal candidate will bring exceptional sales skills, strategic insight, and a strong understanding of recruitment market dynamics.

Key Responsibilities

• Develop and implement sales strategies to achieve company objectives and revenue targets.
• Identify and capitalize on new business opportunities while nurturing strong relationships with key clients and stakeholders.
• Analyze market trends and competitor activities to guide strategic decision-making.
• Collaborate closely with recruitment teams to align on client needs and enhance placement success.
• Monitor financial performance and execute strategies for improvement.
• Take full ownership of the sales process, driving results and ensuring consistent achievement of targets.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field
• Experience in the recruitment industry, with a focus on Sales or 360 Recruitment Consultant
• Proven track record of developing and executing strategies that drive revenue growth and meet business objectives.
• Excellent sales, analytical, negotiation, communication and interpersonal skills.

Overview:
We are a well-established, publicly listed recruitment company based in Singapore. As we continue to expand, we are seeking an experienced leader to head our recruitment services division. The ideal candidate will bring extensive recruitment experience, proven leadership abilities, and a deep understanding of the permanent and/or executive search landscape.

Key Responsibilities:

• Develop and implement a comprehensive strategy for permanent and/or executive search hiring that aligns with company goals and market demands.
• Identify emerging trends and opportunities in the recruitment space to enhance service offerings.
• Lead, mentor, and develop a team of recruitment professionals, fostering a culture of excellence and continuous improvement.
• Set clear performance expectations and provide regular feedback to team members.
• Identify and secure new clients while maintaining strong relationships with key clients by understanding their hiring needs and ensuring exceptional service delivery.
• Oversee the entire recruitment process, ensuring a seamless experience for candidates and clients.
• Implement best practices in candidate sourcing, assessment, and selection to attract top talent.
• Monitor industry trends and competitive landscape to inform recruitment strategies and adjust offerings as necessary.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum of 7 years of experience in recruitment service business, with at least 4 years in leadership roles focused on permanent hiring.
• Proven track record of achieving recruitment targets and driving business growth.
• Strong leadership skills with the ability to motivate a team.
• Excellent communication, negotiation, and interpersonal skills.

The Director, People & Culture will lead Rainbow Centre's human resources strategy, maximizing employee potential and driving our mission forward. This role requires strategic planning, implementation, and evaluation of HR initiatives, leveraging business and financial acumen to ensure alignment with organizational goals.

The Director will champion our values and foster a strong, inclusive culture in partnership with senior leadership. As a member of the senior management team, they will contribute to strategic decision-making, demonstrating a global perspective, anticipating external challenges, and building strong relationships with internal and external stakeholders.

At this pivotal moment in RC’s growth, the Director/People and Culture must possess a deep understanding of systems integration to align people strategies with our organizational goals effectively.

Key Responsibilities

• Deliver strategic insights and foresights to position RC as an employer of choice
• Champion the adoption of workforce analytics to enable informed decision-making
• Partner with business leaders to position HR as a key enabler for organizational goals
• Apply business and financial acumen to inform HR strategy and policies
• Steer organizational culture and change initiatives to drive high performance

Qualifications and Experience

• Appropriate tertiary qualifications or demonstrated relevant, equivalent professional experience
• Extensive experience in HR business partnering and the design/delivery of HR strategies and solutions, preferably in the social service sector
• Strong commitment to empowering persons with disabilities and building inclusive communities

If you are a passionate and visionary people and culture leader who thrives in a collaborative and inclusive culture, we want to hear from you. Join us in driving our people agenda and making a meaningful impact.

A Digital Strategic Transformation Senior Manager or Director typically oversees the planning and execution of digital transformation initiatives within an organization. Their job scope includes developing strategies to modernize business operations, enhance customer experiences, and drive efficiencies through the adoption of digital technologies. Below is a breakdown of their responsibilities:

• Develop Digital Transformation Strategy: Create long-term plans to integrate digital tools, processes, and platforms to achieve business goals.
• Leadership and Change Management: Lead cross-functional teams, manage stakeholders, and champion digital transformation throughout the organization.
• Alignment with Business Objectives: Ensure digital initiatives align with the overall business strategy, focusing on value creation, revenue growth, and cost efficiencies.
• Innovation Management: Stay updated on emerging technologies and trends, integrating relevant innovations to improve processes or products.
• Data-Driven Decision Making: Promote the use of analytics, data, and business intelligence tools to guide decision-making across departments.
• Automation Implementation: Oversee the integration of automation tools (e.g., robotic process automation, AI-driven workflows) to streamline operations.
• Digital Customer Journeys: Implement digital strategies to improve customer interactions, personalizing services, and optimizing the customer experience.
• Omni-Channel Strategy: Oversee the integration of digital platforms to offer seamless customer experiences across various touchpoints (e.g., online, mobile, social media).
• Risk Management: Identify and mitigate risks related to digital transformation projects, including those related to technology failures or resistance to change.
• Digital Skill Development: Lead the upskilling and reskilling of employees to work with new technologies and processes.

This role is highly strategic and requires a balance of leadership, technology acumen, and business insight. The person in this role would typically report to the Chief Operation Officer (COO), or directly to the Managing Director/CEO, depending on the structure.

Overview

We are seeking a dynamic and experienced Head of Sales for recruitment service business to join our leadership team and spearhead business growth in the recruitment industry. The ideal candidate will bring exceptional sales skills, strategic insight, and a strong understanding of recruitment market dynamics.

Key Responsibilities

• Develop and implement sales strategies to achieve company objectives and revenue targets.
• Identify and capitalize on new business opportunities while nurturing strong relationships with key clients and stakeholders.
• Analyze market trends and competitor activities to guide strategic decision-making.
• Collaborate closely with recruitment teams to align on client needs and enhance placement success.
• Monitor financial performance and execute strategies for improvement.
• Take full ownership of the sales process, driving results and ensuring consistent achievement of targets.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field
• Experience in the recruitment industry, with a focus on Sales or 360 Recruitment Consultant
• Proven track record of developing and executing strategies that drive revenue growth and meet business objectives.
• Excellent sales, analytical, negotiation, communication and interpersonal skills.

Overview:
We are a well-established, publicly listed recruitment company based in Singapore. As we continue to expand, we are seeking an experienced leader to head our recruitment services division. The ideal candidate will bring extensive recruitment experience, proven leadership abilities, and a deep understanding of the permanent and/or executive search landscape.

Key Responsibilities:

• Develop and implement a comprehensive strategy for permanent and/or executive search hiring that aligns with company goals and market demands.
• Identify emerging trends and opportunities in the recruitment space to enhance service offerings.
• Lead, mentor, and develop a team of recruitment professionals, fostering a culture of excellence and continuous improvement.
• Set clear performance expectations and provide regular feedback to team members.
• Identify and secure new clients while maintaining strong relationships with key clients by understanding their hiring needs and ensuring exceptional service delivery.
• Oversee the entire recruitment process, ensuring a seamless experience for candidates and clients.
• Implement best practices in candidate sourcing, assessment, and selection to attract top talent.
• Monitor industry trends and competitive landscape to inform recruitment strategies and adjust offerings as necessary.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum of 7 years of experience in recruitment service business, with at least 4 years in leadership roles focused on permanent hiring.
• Proven track record of achieving recruitment targets and driving business growth.
• Strong leadership skills with the ability to motivate a team.
• Excellent communication, negotiation, and interpersonal skills.

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs' lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

This role reports to Director, SCE and will be responsible for achieving the organisation's fundraising and donation targets, specifically for Corporates (with Foundations), Private Foundations, Family Offices and High Net Worth individuals , to deliver the organization's strategies and Mission to realise its espoused Vision.

The SM, Partnerships (Others) Development plays a critical role in enhancing MINDS' engagement and fundraising capability. Focusing on Corporates (with Foundations), Private Foundations, Family Offices and High Net Worth individuals, this candidate will support their volunteering and donation/fundraising activities to help them achieve their CSR/ESG goals.

The SM, Partnerships (Others) Development will also be responsible for the application of relevant grants in support of MINDS' programmes and services as well as the submission of impact reports to update funders of the outcomes of their donations. As a key member of SCE, he/she will also support the department's events and activities.

Donor Engagement & Development:

• Strategise, lead, build pipelines and drive engagements with identified stakeholders across the following key segments - corporate donors (with Foundations), Foundations, Family Offices and High Net Worth individuals.
• Strengthen relationship with existing partners to deepen extent of partnership and support for MINDS.
• Innovate and explore new ways and platforms/channels of reaching out to prospective donors to grow and sustain philanthropic giving for MINDS.
• Ensure good governance on donation administration process and maintenance of donor database.

Fundraising Strategies:

• Develop, implement, and review Donation/Fundraising framework, policy and guidelines for whole of MINDS.
• Track donation types and trends and strategise on how to improve fundraising/donation outcomes across all stakeholder groups.
• Propose yearly donation targets for Senior Management approvement.
• Strategise, lead and drive 2 fundraising campaigns to establish a sustainable income source for MINDS Colours of Inclusivity and Colour My World.
• Ensure good governance for all fundraising efforts, in compliance with relevant government legislations such as and not limited to: Charities Act, Charity Commission Guidelines, House to House and Street Collection Act, etc.
• Contribute to the upkeep of donor records in the Volunteer & Donor Database System.

Grant Applications:

• To be conversant with funding support available and identify appropriate grants that MINDS could apply for in support of their programmes/services.
• Work with entities and prepare grant applications to various funding bodies.
• Prepare impact report to funding bodies to update on outcomes of programmes/services.

Marketing Communications:

• Develop the necessary collaterals to engage the target donors groups and publicise fundraising campaigns, including but not limited to eDMs, microsites and social media posts.

Volunteer Management:

• Engage and expand network of volunteers from corporate donors (with Foundations), Foundations, Family Offices and High Net Worth individuals.to support for MINDS' events and activities.

Dept Support and Team Management:

• Support Dir, SCE in managing Dept budget and preparing all necessary reports to Senior Management, Board etc.
• Plan and guide executive(s) to achieve team and dept goals

• Bachelor Degree , preferably in Business / Communications / Marketing or relevant subjects

• At least 8 years of working experience and three years of experience in managing a team
• Experience in fundraising/donor development, stakeholder engagement and PR/marketing communications
• Experience in grant applications and preparation of impact reports for funding bodies
• Excellent written and oral communication skills
• Excellent project management and events coordination skills

A Digital Strategic Transformation Senior Manager or Director typically oversees the planning and execution of digital transformation initiatives within an organization. Their job scope includes developing strategies to modernize business operations, enhance customer experiences, and drive efficiencies through the adoption of digital technologies. Below is a breakdown of their responsibilities:

• Develop Digital Transformation Strategy: Create long-term plans to integrate digital tools, processes, and platforms to achieve business goals.
• Leadership and Change Management: Lead cross-functional teams, manage stakeholders, and champion digital transformation throughout the organization.
• Alignment with Business Objectives: Ensure digital initiatives align with the overall business strategy, focusing on value creation, revenue growth, and cost efficiencies.
• Innovation Management: Stay updated on emerging technologies and trends, integrating relevant innovations to improve processes or products.
• Data-Driven Decision Making: Promote the use of analytics, data, and business intelligence tools to guide decision-making across departments.
• Automation Implementation: Oversee the integration of automation tools (e.g., robotic process automation, AI-driven workflows) to streamline operations.
• Digital Customer Journeys: Implement digital strategies to improve customer interactions, personalizing services, and optimizing the customer experience.
• Omni-Channel Strategy: Oversee the integration of digital platforms to offer seamless customer experiences across various touchpoints (e.g., online, mobile, social media).
• Risk Management: Identify and mitigate risks related to digital transformation projects, including those related to technology failures or resistance to change.
• Digital Skill Development: Lead the upskilling and reskilling of employees to work with new technologies and processes.

This role is highly strategic and requires a balance of leadership, technology acumen, and business insight. The person in this role would typically report to the Chief Operation Officer (COO), or directly to the Managing Director/CEO, depending on the structure.

Deputy Director, Operations

Reporting to the Director of Operations, you will lead the General Services team to manage general support and environmental services, security and car park as well as general enquiry lines and information counter. In this role, you are expected to collaborate closely with both internal and external stakeholders. You will also have to oversee contracted vendors to ensure their compliance to regulatory requirements and adherence to specified service standards and manage tenants and leasing agreements. Last but not least, you will need to do budget planning and expenditure management in addition to providing management reports on a regular basis and participate in corporate projects.

Requirements

• Recognised degree with at least 12 years of relevant operations experience in healthcare, security or hospitality industry
• At least 6 years’ experience in a Managerial or above position
• Strong interpersonal skills and good analytical, organisational and communication (both verbal and written) skills
• Relevant experience in data management and analysis would be an advantage
• Proficient in Microsoft Office applications

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs' lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

The role holder serves has a business partner to the whole of MINDS for all accounting related matters. He/she ensure smooth day-to-day running of the accounting and finance operations. The role holder reports directly to the Director Finance.

The role holder will be responsible for overseeing the preparation of financial reports, analysis of variances, serving as business advisors, implementation of financial process improvement and ensuring financial controls are adequate and effective. He/she is also responsible in ensuring compliance with regulatory and funding bodies requirements with regards to financial reports.

Oversee the General Ledger, Accounts Payable and Accounts Receivable Functions

• Manage month-end and year-end close processes. Ensure closing are timely completed with Management reports and analysis
• Oversee the management cash flow and planning
• Ensure quality control over financial transactions and financial reporting
• Develop, document, and monitor business processes and accounting policies to maintain and strengthen internal controls.
• Suggest and oversee updates and improvements for accounting systems
• Coordinate and direct the preparation of the budget, financial forecasts and report variances
• Coordinate financial data analysis
• Coordinate the preparation of funding and regulatory reporting.
• Research technical accounting issues for compliance
• Preparation of Financial Statements for audit
• Liaise with statutory auditors and funders
• Provide relevant financial data and information to stakeholder to facilitate decision making process
• Involved in assigned projects to provide financial advices
• Additional controller duties as necessary

• Degree in Accountancy, ACCA or equivalent

• Minimum of 8 years of relevant experience with strong technical accounting knowledge.
• Experience in Oracle NetSuite, fund accounting, social service sector and/or good IT knowledge with reporting building skills are advantageous.
• Good writing and communication skills.
• Strong business acumen.

What the role is

The Quality Service Branch (QSB), under the Clean Environment Group (CEG), handles cases related to pollution control and wastes management matters. In this role, we are looking for highly-motivated, dynamic and service-oriented individual to handle feedback, appeal and enquiries related to pollution control and waste management related issues. In addition, you will perform a wide range of duties focused on monitoring trends, and data analysis on various types of feedback to support ground operations. You will report to the Senior Assistant Director of CEG/QSB.

You will work in partnership with line departments and operations sections within Pollution Control 1 Division, Pollution Control 2 Division, Environmental Monitoring and Modelling Division and Waste Management Division, to ensure effective handling of feedback and appeal cases received from members of the public and stakeholders.

What you will be working on

You will be responsible for the following:

• Draft reports and replies and handle all cases from People, Private and Public sectors, including complex and sensitive cases, on pollution control and waste management matters in accordance with guidelines and Standard Operating Procedures and within service standards
• Review feedback and collaborate with operations and/or other agencies to understand customer issues where required, to identify gaps in service delivery and drive improvements/changes to service experience, processes, policies, and standards, including communication strategies and replies to ensure relevance and realism to changing customer servicescapes
• Partner, support and contribute to platforms and initiatives aimed at driving service excellence within NEA, for example, service events, newsletter, initiatives, etc.
• Analyse feedback data and garner insights from customer satisfaction surveys to sense and sense-make, and to propose improvement plans.
• Identify key customer segments, provide department-perspective to develop service strategies to meet current and future requirements of the customer segments.
• Provide support and advice to officers on service-related queries, for example, guidelines/SOPs, service standards, case handling, direct cases to appropriate parties, etc.
• Document institutional knowledge on unique cases of feedback for training and future reference
• Identify staff and/or projects eligible for reward recognition and prepare documentation for service award nomination

What we are looking for

• Good understanding of and keen interest on environmental protection issues including pollution control and wastes management issue
• A good team player with excellent communication, interpersonal and investigation skills
• Excellent communication skills and emotional intelligence, with ability to think logically
• Meticulous, good analytical and writing skills, and able to identify emerging issues for quick resolution
• Organised and able to multi-task
• Independent and resourceful with pleasant personality and enjoy working with others
• Highly resilient and able to handle adverse situations and difficult customers
• Self-driven, strong leadership skills and always ready to strive for improvement
• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

To apply, please proceed to https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-2-BUKIT-MERAH-CENTRAL/Assistant-Director-Executive-Manager--Quality-Service-Branch----Contract_JR-10000029599-1

About The Role

As Assistant Director, you will be responsible for the overall performance of the Contact Centre. You will drive change, and work with the Head on operational strategies, capacity planning, cost/benefit analysis and performance reviews.

You can expect to work in a fast-paced environment and be challenged to navigate complex healthcare needs.

Responsibilities:

• Leads operations at the Healthcare Group Contact Centre and ensure 24/7 system readiness
• Ensure staff consistently deliver timely and professional response across all channels
• Optimize resources to handle all channels
• Track and monitor processes through performance indicators. Trend analysis and benchmark key performance indicators
• Ensure timely dissemination of information, escalation of issues and resolution of problems
• Liaison person between Institutions and Group Contact Centre. Partners both internal and external stakeholders to ensure patients’ positive experience along the continuum of care
• Responsible for customer satisfaction/ experience scores. Works closely with stakeholders to continuously improve service levels and delight patients.
• Lead, motivate, guide and train admin and ancillary staff to perform to the best of their abilities and to develop their potential.
• Develop Individual Development Plan (IDP) for staff to ensure they receive appropriate training and development so that they possess necessary knowledge and skills to carry out their roles.Create a conducive environment to facilitate open communication between staff and management
• Support Head, Group Contact Centre on staff recruitment and retention efforts
• Lead quality improvement projects within the centre
• Drive and implement change(s) to workflows and processes to enhance service standards

Requirements:

• A recognised Degree in any discipline
• At least 8 years’ experience in Healthcare and/or Contact Centre
• Possess strong interpersonal and communication skills with track record of strong working relationship at various levels
• Strong leadership qualities with the ability to motivate and nurture the team to meet operational goals
• Self-directed, resourceful and self-motivated with an analytical mind and good problem-solving skills
• Able to multi-task and work in a stressful environment
• Proficient in MS Office applications

Reporting to the Director, you will play a pivotal role in the planning and deployment of technology-based solutions to support SingHealth’s strategic HR goals and objectives and to enhance HR processes and operational efficiencies through innovation and automation. You will support cross-institution harmonisation and cross-functional collaboration to ensure optimisation and efficiency of HR IT systems and the seamless integration of IT systems across SingHealth for HR-related content.

You will oversee a team of HR Systems Specialists to support the operations of the Human Resource Information System (HRIS) through system administration, regular upkeep and enhancements. You will direct and implement initiatives to ensure the governance of the HRIS and HR technology related projects, as well as address and mitigate risks to data and cyber security. You will work with various internal stakeholders and vendors to achieve effective use of technology to support business functions and digital transformation.

Job Requirements:

• Degree in Human Resource Management, Business Administration or equivalent
• Minimum 12 years’ experience in HR business environment, with at least 8 years in people management role
• Candidates with lesser years of experience may be considered for Senior Manager role
• Possess knowledge of HR systems and HR web-based applications
• Knowledge of SAP SuccessFactors will be an advantage
• Strong teamwork and ability to manage cross-functional and institutional relationships
• Excellent interpersonal and communication skills
• Must be fully vaccinated against COVID-19

Reporting to the CEO of NDCS and as a key member of the Senior Management, you will provide leadership and management direction for the institution’s financial strategy. You will also direct and control the wide spectrum of financial and accounting aspects of the operations in achieving the vision and strategic plans of NDCS. You will partner with key stakeholders in reviewing market trends and provide strategic financial analysis to meet overall financial objectives.

You will work closely with SingHealth group Finance as well as the Ministry of Health on subvention funding, financial modeling, and scenario planning in the review of healthcare policies.

You are also responsible for the financial operations and grant management of NDCS research arm, NDRIS in ensuring governance, compliance with regulations and alignment with cluster’s directions.

You will ensure an efficient and effective financial system to support operations and strategic plans of the Academic Clinical Programme.

Requirements

Degree in Accountancy or equivalent. At least 15 years of relevant experience of which 10 years at management position. Well organized, self-directed and with strong capabilities in systems and process. Member of the Institute of Certified Public Accountants of Singapore.

You will support the Deputy Chief Executive Officer, Research & Education to oversee and implement the research programmes and initiatives of the National Dental Research Institute Singapore (NDRIS). Additionally, you will support the Academic Chair to oversee the academic initiatives under the Oral Health Academic Clinical Program (ORH ACP). You will be in-charge of managing research and academic support grants awarded to NDRIS and ORH ACP.

You will be responsible for research and academic strategic planning and implementation of the NDRIS’ and ORH ACP’s research and academic masterplans. You will be in charge of formulating and reviewing research and academic policies and procedures. You will be required to develop grant proposals and presentation decks for research and academic programmes and prepare cases for support to attract philanthropy funding. You will oversee the organisation of strategic initiatives, including planning strategic retreats, study trips and visits by key overseas delegations. You will facilitate partnerships with collaborators and industry players.

Requirements:

• PhD/ Masters in Science or other related field with minimum 10 years of relevant experience in research and academic administration
• At least 6 years of supervisory experience will be preferred
• Able to work independently and lead a team and function well in a team-based setting
• Possess good leadership, interpersonal, communication, organizational, time-management, analytical, presentation deck development and writing skills
• Highly motivated with strong ability to drive initiatives