Total 100,237 Others/Any service operations manager job vacancies in Singapore

Our client is global leader in international education services. Due to business needs, they are now recruiting a Regional FP&A and Business Partnering to be part of their Finance team for ongoing transformation projects. They are located in the Central Area - easily accessible.

Roles and Responsibilities:

• Lead the business planning and analysis process to track results, performances and highlight business opportunities across all key markets.
• Collaborate with internal teams in FP&A area and ommercial finance planning activities

Requirements:

• Minimum Degree in Accounting / Finance
• At least 5 years experience in relevant field

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

CloudGo is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Customer Success Manager.

The Customer Success Manager plays a critical part in CloudGo’s professional services, by managing the relationships we have with our customers to ensure we continue to deliver successful outcomes and retain them as a customer. The role of the Customer Success Manager includes customer support, managing delivery in some cases and to drive growth in their accounts.

You are responsible for managing and improving the customer lifecycle, identifying engagement strategies, unlocking new sales opportunities and preventing churn.

You will have a passion for customer satisfaction and helping businesses be successful through the use of ServiceNow; be self-motivated, building trust, solving problems and delivering exceptional customer outcomes across multiple customer stakeholders. You will know how to form long lasting trusted relationships at all levels, by listening and understanding our customers' goals, be the primary contact for services, handling issues and escalating as appropriate. You will frequently engage with both business and project teams to help guide the customer in their journey beyond project deployment to drive adoption and further recommendations. You will have excellent verbal and written communication skills and demonstrated abilities. Customer satisfaction is key to CloudGo’s success, there will be times where you will need to deliver more to maintain our excellent customer satisfaction rating.

We Hire For Culture First:

Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don’t exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market.Other companies give you a job. We give you an opportunity.
CloudGo is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.

Key Responsibilities

• You will own the customer experience and have overall oversight of the account, leading the relationship with key account stakeholders.
• A primary escalation point for both customer and internal facing escalations
• Identify customer needs and goals following on from project feedback
• Able to deliver high level demos of ServiceNow to show where value can be added
• Understand customers goals and recommend the best solution/s based on their specific need/s.
• Facilitate Quarterly Business Reviews (QBR) with Managed Services Customers
• Responsible for customers quarterly ‘Pulse’ survey delivery and monthly reporting
• Reports internally (to CloudGo) on how the customer relationship and associated work is progressing
• Reports externally (to the Customer) on CloudGo performance and provides recommendations and opportunities to improve their return on investment
• Responsible for Non-Technical Managed Services communications to the customer
• Understand the progress and status of each customer interaction with regular communications
• Support customers and answer or arrange for answers to queries and to solve problems
• Develop relationships with key people to ensure they have a great experience with ServiceNow and CloudGo - involving others as needed.
• Listen to both the market and customers to understand the problems they are facing and being able to proactively address potential concerns before they become issues
• You will monitor, measure and understand customer health and identify opportunities to retain and grow customer usage
• Grow usage of ServiceNow or introduce new applications within ServiceNow by guiding the customers to use the product in the right way and identifying gaps and opportunities to reintroduce sales team as required
• Collaborate with sales and project development teams
• Invest time in understanding ServiceNow and ongoing upgrades and enhancements by practising continuous learning and training utilising CloudGo’s ServiceNow training platform
• An engagement expert also providing support in Pre-Sales activities such as questionnaires and Pre-Sales meetings

Requirements

• Ability to engage and communicate effectively with all levels of customer and internal teams
• Have excellent communication and writing skills, and a great team attitude.
• Be empathetic, collaborative and have technical aptitude
• Love optimisation and be a problem solver, curious to understand the why
• Detail oriented
• Presents ideas convincingly to achieve specific outcomes
• Demonstrates skills in building consensus and resolving conflict
• Produces clear customer and internal reports selecting most appropriate style for audience
• Seeks support from peers where appropriate
• Embracing different cultural perspectives, thought diversity and cultivating workplace equality
• Championing processes and continual improvement of our ways of working
• Ability to influence key decision makers while also being the voice of the customer
• 3+ years’ experience and evidence showing skills and ability in customer success and satisfaction
• Have the ability to work with a high degree of autonomy
• Basic ServiceNow knowledge
• Creative thinking and the ability to think outside the box
• Loving what you do

Professional qualifications and education requirements

The following is preferred but not a pre-requisite for this position

• ServiceNow Fundamentals
• Training in Building Relationships, Influencing and Negotiation
• ITIL Foundations

Please click on the link below if you are looking for a role but would require us to sponsor your visa.

Link: CloudGo - Customer Success Manager in Singapore (cloudgoservices.com)

Description

• 5-10 Years experience in Lift and Escalators experience
• Handle BCA Inspection
• Able to trouble shooting and handover inspeciton
• Class 3 Licence
• Need to work long Hours
• Handling Custormers and Management Capable
• Sales experience
• Excelent communication skilles

Requirements

• Degree/Diploma

Virtu is a leading financial firm that leverages cutting edge technology to make markets, deliver liquidity, provide innovative, transparent trading solutions and that operates multilateral trading facilities. Virtu trades on over 235 venues in 36 countries worldwide, with a global client base and has offices in North America, EMEA and Asia Pacific regions.

THE ROLE

Our Operations team is looking for a Trading Operations Specialist to support the client bookings and reporting for equities trading across the Asia Pacific region. This team is responsible for managing the clearance, settlement, and reconciliation of all trades and positions on behalf of the firm’s clients. In this role, you'll collaborate closely with traders, finance, compliance, brokers, custodians, and firm customers to ensure timely settlement of trades, accuracy of books and records, and avoidance of unanticipated risk to both the firm and its customers.

We look for candidates with some technical experience, as you will also have the opportunity to work closely with software engineers to automate and enhance the robustness of the firm’s operations workflows. Trading Operations Specialist not only become experts in the logistics and mechanics of trade clearance and settlement, but they also play a crucial role in the ability of the firm and its clients to conduct trading efficiently and safely. They also represent the firm when dealing directly with external parties, so must be willing to handle the responsibility even when under pressure to perform.

THE CANDIDATE

• 2-3 years’ experience in HK and Asian equity markets settlement in an institutional context (banks or other trading firms).
• A solid understanding of middle and back office systems, and clearing and settlement cycles.
• Excellent communication skills in both written and spoken English. Chinese will be a plus.
• Ability to navigate through systems and diagnose issues.
• Familiar with MS Excel and Outlook
• Proactive, willing to learn and able to work under pressure
• Attention to detail and a customer service attitude
• Some late / on call work required

YOU’RE JUST RIGHT FOR VIRTU IF YOU WANT:

• A smaller team environment with 3 - 8 professionals in Asia Pacific
• A great place for upward and geographic mobility
• Direct exposure to the decision makers and senior leaders on all sides of the business
• The energetic dynamism of financial markets
• Teams that are passionate about continually learning, improving and raising the bar
• A community that values hard work as well as work-life balance

THE PROCESS

After passing an application screening, candidates will be contacted by representative from our HR team.

Virtu Financial is an equal opportunity employer, committed to a diverse and inclusive workplace, welcoming you for who you are and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

• Location: Ubi / Macpherson
• Working days : Monday - Friday (830am to 530pm)
• Salary range: $2,000 - $3,300

Responsibilities:

• Managing Shipment Schedules
• Liaise with Factory and Logistic Companies for Inbound and Outbound Deliveries.
• Process and Generate Shipping Invoices and DO
• Verify merchandise shipped by matching bills of lading; reconciling quantities; noting discrepancies.
• Keeps customers informed by forwarding notices, shipment date and method, and current status; answering questions.
• Checking and confirming order status on pick-up and deliveries.
• Maintain, Track and log information in the system.
• Coordinate & expedite requests, time-specific pickups and deliveries and other special requests.

Requirements:

• Diploma or at least 3 years of working experience in the related Customer Service or freight forwarding industry is preferred

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

About Crown

Crown is one of the world's largest material handling companies with a reputation for award-winning product design, advanced engineering and technology, and superior after-sale service. Crown's business philosophy utilizes vertically integrated processes to design, manufacture and distribute forward-thinking, innovative solutions that improve customers' productivity and operating efficiency. Crown produces a broad range of forklifts as well as automation and fleet management technologies. The Company's global headquarters is located in New Bremen, Ohio, USA, with regional headquarters in Australia, China, Germany and Singapore. Crown employs more than 14,000 people worldwide. Crown operates a service and distribution network that exceeds 500 retail locations in over 80 countries. To learn more about why Crown is a great career choice, visit crown.com. You can also view our online newsroom at http://www.crown.com/en-sg.

About the Role

Crown Equipment is currently seeking an individual to join the Service Team based in our Singapore Branch Office as a Service Manager. This role will oversee the Singapore market.

If you are looking for a dynamic, engaging and customer centric role centered around industrial technology, this opportunity is for you!

Role Summary

Manage the people resources, physical assets and customers of the service department so that financial targets are achieved and customer service levels meet the company’s expectations. Ensure there is growth in service customers on file and that customer churn is minimised.

Key Areas of Responsibilities

Department Sales, Profitability & Operational Performance

• Monitor performance & results against forecast for Service Department.
• Prepare forecasts and budgets for Service Department.
• Conduct Monthly Management meetings to review monthly results, develop strategies for coming months and future opportunities.
• Manage and achieve Daily 7, with the support from the Field Service Manager, to achieve service revenue budget.
• Achieve 90% first time completion for all jobs and achieve PMP average job times to standard for 98% of all PMP.
• Achieve average job rate of 3.5 jobs per day.
• Manage and recover outstanding debts to achieve outstanding debtors to within 45 days.
• Monitor and manage running cost of company assets including the rental fleet, service vans and vehicles etc and cost of sales for service and rental to achieve contribution budget.

Rental Asset Management

• Manage Green Tag % to achieve Company Objectives.
• Manage service cost on rental trucks to maintain within budget or at 20% of rental revenue.
• Manage contract profitability analysis and recommend strategy to improve.
• Manage and recover mishandling and abuse repair cost for rental trucks from customer. Achieve monthly budget for mishandling/abuse billing.
• Manage and ensure zero overdue PMP over 30 days for rental fleet.

Staff Development & People Management

• Manage performance of service department through the GDR scorecard and ensure employees achieve their performance goals.
• Utilise the GDR system to identify development needs of staff and provide training/guidance to improve their performance.
• Ensure company processes and policy is adhered to and mete out disciplinary action when required.

Safety & Risk Management

• Minimize and eliminate the risk of injuries specifically Lost Time Injury Frequency Rate.
• Participate in company safety initiatives - Crown Care audits of 80%.
• Ensure adequate resources are allocated for safety purposes e.g. training, OH&S Committee meetings and supervision.
• Ensure that staff follow safety procedures and lead by example.
• Ensure product incidences/issues are reported promptly.
• Ensure resources are available to achieve 95% response on Emergency Breakdown Calls.
• Being the safety champion of the branch.
• Assist in promoting and ensuring safe work practices.
• Assist in completing the monthly hazard inspections.
• Ensuring compliance with Crown’s safety calendar.

Customer Service

• Meet with, understand and address the needs of customers to help improve customer relations and retention.
• Address and resolve, in a timely manner, customer complaints.

Industrial Relations

• Establish and maintain open communications at all times with employees and Union Representatives.
• Use a consultative process for the Department Enterprise Agreement and for ongoing consultation with employees and their representatives to achieve good outcomes for both the company and employees.

Recruitment of Talent

• Develop and maintain a workforce plan that identifies actual staffing numbers against budget/target and then organise recruitment activity to fill vacancies as required.
• Interview job candidates
• Ensure recruitment processes are in place to manage job interviews through to placement of new staff.

Skills and Experience Requirement

• Diploma/Degree in Engineering and related disciplines
• Experienced in handling a Regional role.
• Experience leading a team and with P&L responsibility.
• Prior work experience in a similar role from Industrial/Capital Equipment industry
• Prior experience in managing field-based employees with strong working knowledge of the mechanical and technical aspects of a service environment.
• Prior experience in a service environment and knowledge of AS400 system will be advantageous.
• Results-driven with proven track record of meeting/exceeding set targets
• Strong leadership skills and ability to analyze and resolve issues promptly.
• Strong verbal and written communication skills, and ability to communicate/negotiate effectively with both internal and external customers.

This position will be based at 15 Tuas Avenue 8, Singapore 639230 .

If you are looking for an opportunity to develop a career in a challenging and fast-paced environment, with a leading innovator in world-class forklift and material handling equipment, please send in your resume today!

COMPANY DESCRIPTION

Mediacorp is Singapores largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

Description
Responsible for marketing activities of Content Distribution department including trade events, marketing collaterals and digital marketing.

Events Management:

• Provide assistance in the process of identifying key local / overseas content markets for branded booths to promote latest programme offerings, as well as assist in the identifying of relevant programmes to promote in each market.
• To manage/produce marketing collaterals required for branded booth according to trade market requirements.
• Coordinate with external vendor for set up and to ensure smooth delivery of booth at each content market.

Marketing Collaterals:

• Collate marketing information for programmes by working with the relevant production teams and external stakeholders for material required for programme sales (may be required to do translation work, ability to translate from Chinese to English and vice versa will be an added advantage).
• To plan and manage marketing collateral production such as programme posters and brochures (both hard and digital copies).

Digital Marketing Content website / EDMs:

• Responsible for managing and updating the departments content website, including updating of programme info and video files.
• Required to work closely with the digital team to improve or problem-solve website when issues occur.
• Plan EDMs and other digital communication tools to promote Mediacorp content in region-specific campaigns.

• A degree in Marketing, Business or a relevant discipline.
• 2 to 4 years of related experience in Marketing.

Position Available :

- Assistant Manager

- Branch Manager

Your may request your preference salary ..

Why Join Us?

WE'RE GROWING FAST AND OUR AMBITION IS HUGE WITH A MODERN FLEXIBLE MINDSET AND A GET-IT-DONE ATTIDUE !

- Walking distance to MRT

- Performance Bonus

- KPI Bonus

- Commission

- High Pay Above Market Rate

- 6-8 Off day Per Month

- Great Career Prospect & Development

- Word Of Mouth

Job Description ;

- Plan and implement sales and activities in order to meet the outlet's KPI for retention growth and profitability, and to contribute to the executive management of the company.

- Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer and satisfaction.

- Main point : Sales , Manpower , Customers and Operation Goes Smooth .

Requirement ;

- Min 2 years working relevant experience

- Self driven

- Proven document / report

- Pay slip for reference

Outlet's Located

- Century Square @ Tampines

- City Gate @ Beach Road

- Harbourfront Centre

- Novena / Raffles / Orchard

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Nets Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

• Serve as the single-point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Identify and maintain customer reference ability within the assigned account list.
• Prepare reports on account status, including Accounts Receivable and Contract expiry dates.
• Assist with challenging client requests or issue escalations as needed.
• Schedule one-on-one session with BRM staff per week to help/guide them in achieving their performance plan goals.
• Provide weekly and monthly reports to the Management regarding Sales Revenue Performance, Contracts Renewals and A/R Aging.

• Diploma / Degree in relevant discipline.
• Minimum 6 years of working experience.
• Proficient in all Microsoft applications.
• Excellent interpersonal and communication skills.
• A good team player and leader
• Maintain a positive attitude focused on customer satisfaction.
• Working location: 1-Net (East) at Chai Chee / 1-Net (North) Woodlands

Responsibilities

• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
• Develop, implement, and maintain quality assurance protocols
• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
• Ensure that operational activities remain on time and within budget
• Track staffing requirements, hiring new employees as needed
• Oversee accounts payable and accounts receivable departments
• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Partner with cross-functional teams to improve proprietary tools and systems
• Work closely with legal and safety departments to ensure that activities remain compliant
• Oversee materials and inventory
• Conduct budget reviews and report cost plans to upper management

Requirements

• Two or more years of proven success in an operations management role
• Strong skills in budget development and oversight
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Proficiency in conflict management and business negotiation processes
• Knowledge of business productivity software and an aptitude for learning new applications
• Bachelor’s degree (or equivalent) in operations management, business administration, or related field
• Working knowledge of management software programs, including NetSuite, QuickBooks, and CenterPoint Payroll
• Strong IT skills, including database development
• Multiple years of financial and account reporting experience
• Ability to communicate in more than one language

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

About Us:

MindFlex Education Pte Ltd is Singapore's #1 Education Agency. Our team is highly focused on bringing the best value to our clients, whilst building an enjoyable and vibrant office culture. Cultivating and caring about our personnel remains at the heart of our company. We promote a family-like environment with no overtime culture.

We are currently expanding and looking for fresh & energetic talent to join our team. If you are a great team player with a good sense of responsibility and work ethic, do apply to this posting and we would love to get in touch with you!

Job Scope:

- Handle Day-To-Day Business Operations of Singapore's #1 Education Agency

- Attend to interested clients via various forms of warm leads (form orders, calls, WhatsApp, etc.)

(no cold-calling or anything of that sort)

- Assist clients in shortlisting and recommending suitable tutor profiles based on their criteria

- Coordinate and arrange 1st tuition lesson for clients and tutors

- Follow-up with any necessary administrative support and after-sales service

- Familiarize with and utilize custom-made company software which is focused on automation

Job Requirements:

- Friendly, Passionate and Energetic Team Player

- Organized and Good Administrative Skills

- Responsible and Strong Work Ethic

- Decent Typing Speed and Computer Skills

- Polite, Patient and Calm Personality

- Able to Commit for Minimum of 1 Year

- Poly & University Fresh Graduates are welcome, no experience required

Salary:

- $2,300 - $3,000/Month + CPF

(Depending on Qualifications & Work Experience)

- Attractive Monthly Team Bonuses ($200-700/month)

- Looking at about $2,500 - $3,700/Month or more after incentives

- Clear Salary Progression, Annual Salary Review (Minimum 10% Increase)

Working Hours:

- 4 Weekdays, 1 Weekend OR 3 Weekdays 2 Weekend

(Working days of your choosing & mutually agreed with the company)

- 9.00am - 6.30pm

- Strictly No Overtime and No Bring-Work-Home Culture

Why Choose Us:

- Fun Company Culture and Working Environment

- Casual Working Attire, Relaxed Setting

- Office with Modern & Fun Entertainment Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games, etc.)

- Company Meals / Outings / Events / Bonding Activities

- Full Leave Benefits: PH, Annual Leave, Sick Leave

- Career Progression and Extremely Low Staff Turnover Rate

- New Bright Hill MRT (Brown-Line) at Doorstep of Office

Others:

- Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face

- Signing of Non-Compete contract will be required upon successful employment

Key Responsibilities

Financial Management

• Play a key role in formulating and implementing accounting policies and procedures in accordance with CAS (Charity Accounting Standards) and relevant statutory requirements.
• Examine and analyse accounting records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.
• Brief management on the monthly financial statements.
• Present the Quarterly Financial Statements and Annual Budget to the board.
• Check and review all payments.
• Review and Approve all journals.
• Involved in grants and other donation applications.
• Proficient in Goods & Services Tax Act.

Budgeting

• Prepare budgets and cash flow projections and analyse the variances.
• Budget for capital expenditure.

Organisational Resource Management

• Analyse business operations, trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses or to provide advice.
• Survey operations to ascertain accounting needs and to recommend, develop, and maintain solutions to business and financial problems.
• Appraise, evaluate, and inventory real property and equipment, recording information such as the property's description, value, and location.
• Check on the inventory of donation-in-kinds.

Stakeholder Management

• Liaise with outsourced vendors to ensure timely and accurate financial records for Board presentations.
• Liaise with external auditors to ensure the Statutory Accounts are presented in a true and fair view.
• Liaise with bankers.

Others

• Any other related duties in New Hope CS as assigned by Reporting Officer.

Accountability

• Reports to Director of Finance and Corporate Services

Competency Requirements

Core Competencies

• Communication: Excellent interpersonal and communication skills for effective communication with residents, team, community partners, and stakeholders.
• Transdisciplinary Thinking: Co-relate material from diverse knowledge bases to guide decisions and policy making.
• Adaptability: Foster a culture of flexibility that caters to changes and evolving contexts by articulating strategic goals.
• Sense making: Interpret data to uncover patterns and trends between various sources of data.
• Resource Management: Establish strategies for the allocation and deployment of resources efficiently and effectively.
• Self-motivated individual with the ability to work independently.

Technical Competencies

• Proficiency in IT Systems and Microsoft Office Suite (e.g., Microsoft Word, Excel, PowerPoint, etc.).

Education and Experience

• Minimum Degree in Accountancy.
• At least 3 years of relevant working experience in similar sectors.

The intent of this job description is to provide a representative summary of the major duties and responsibilities of the position. You may be required to perform job-related tasks other than those specifically presented in this description. This job description does not constitute a contract of employment.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we govern the Bank's operational EOS management and FOSS Intellectual Property Rights and reduce DBS's risk exposure.

Responsibilities

• Lead requirements gathering sessions to understand business problems and understand how the proposed system enhancements will address these problems while assessing impact to existing functionality and business processes.
• Working alongside business team to establish business needs and convert them into technical requirements. Guide the Development Team on building the required solution.
• Spearhead various mapping sessions for EOS and FOSS Governance on various UI, Interfaces, Data Migration tracks.
• Be part of a scrum team and participate in daily stand-ups, lead grooming sessions, author user stories, attend sprint planning sessions, provide feedback in retrospectives.
• Be engaged throughout the whole project life cycle, from Inception through post-production Transition.
• Candidates should be self-starters, able to multi-task, and be comfortable working with technical and business teams and should always demonstrate DBS PRIDE Values.
• Demonstrate team work ethic and dynamic attitude through effective interaction with all people involved in the programme across Business, Operations and Technology Teams.

Requirements

• 4-10 years of experience in Tech Business Analyst role for business process & technology change within financial institutions.
• Domain knowledge and work experience on EOS Governance and FOSS Governance will be an added advantage.
• Knowledge in Agile methodologies.
• Strong quantitative, analytical, problem solving and process/system architecture/data structure design skills.
• Strong in using Decision support tools and Excel and gather metrics for decision making.
• Able to translate user requirements and analysis into technical requirements, and solution to meet objectives.
• A self-starter and learner who takes the initiative to challenge the status quo.
• Detail oriented and able to join the dots for bigger picture.
• Good written and verbal communication skill, able to present and facilitate meetings & workshop.

Apply now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

As Sales Account Manager, you provide excellence service to customers by identifying their needs and engineering adaptations of products and services.

What will you deliver?

• Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements.
• Provides product, service, technical and engineering information by answering questions and requests.
• Establishes new accounts and services accounts by identifying potential customers; planning and organizing sales schedule.
• Prepares costing plans and related customer documents by consulting with engineers, architects, and other professional and technical personnel.
• Gains customer acceptance by explaining or demonstrating cost reductions and operations improvements.
• Develops customer's staff by providing technical information and training.
• Prepares sales engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends.
• Contributes to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.
• Contributes to team effort by accomplishing related results as needed.
• Ensure standard sales procedure are followed.
• Timely submission of sales related document.
• Ensure Sales Account development.
• Develop strategies to keep, find and close opportunities.
• Adhere to company’s guidelines and policies

Key Qualifications

• Degree/ Diploma in Engineering (any disciplines)
• Proven track record to build relationships, influence customers at all levels
• Good team player with ability to work independently and under pressure

A Day in the Life

• Meet given sales target
• Establish good working relations with new and existing clients for potential businesses
• Manage client’s expectations on project, event or exhibition requirements
• Generate sales leads and businesses (with cues from marketing or external)
• Develop potential sales leads
• Visit sites to service clients to obtain feedback on project quality and solicit new clients
• Attend networking sessions to solicit for new businesses
• Liaise with clients on project details, design concepts and requirements for exhibitions and events
• Brief Designers on specifications and concepts of project.
• Work with designers on concept requirements and designs based on clients requirements
• Budgeting and cost management for submission and client's review
• Prepare tender documents
• Work with operations to deliver projects based on clients requirements
• Responsible for operations execution of projects based on clients’ requirements
• Assist Operations to resolve operational issues related to projects
• Manage and ensure all administrative requirements of the projects are completed on time
• Any other ad-hoc matters that is required for the team

What we are looking for

• Minimum Degree/Diploma preferably in events/hospitality/construction management
• 2-3 years’ experience in an exhibitions and events environmentt
• Possess technical knowledge in conceptual design drawing and floor plan
• Knowledge on furniture, material and finishing will be an added advantage
• Well versed with Microsoft Words/Excel/Project.
• Confident in managing a team to run an operation
• Pragmatic and precise in assigning task
• Good communications and interpersonal relation skill
• Meticulous and able to multitask

Responsibilities:

-Planning the construction project.

-Creating a construction schedule.

-Balancing the budget.

-Assigning tasks to the various contractors and subcontractors.

-Tracking activities in a project from beginning to end.

-Working with vendors.

-Managing supplies.

Job Description:

-Define the project scope.

-Create and manage a construction project budget.

-Create a construction project management plan.

-Negotiate with general contractors and subcontractors to obtain profitable construction contracts.

-Develop a construction schedule, with project deliverables and milestones.

-Manage resources such as construction materials, construction workers and equipment.

-Oversee the performance of the general contractor, site manager and other members of the construction team.

Role purpose

CloudGo is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Project Manager/Scrum Master.

The Project Manager/Scrum Master plays a critical part in CloudGo’s professional services, by Managing and leading our customer projects and agreements. The Project Manager/Scrum Master primary responsibility is leading customer projects managing deployments of ServiceNow solutions to various customers. You will have a passion for customer success and be self-motivated, building high performing teams and delivering exceptional customer outcomes across multiple customer stakeholders. You will know how to form long lasting trusted relationships with executive level stakeholders gaining their endorsement for high quality delivery on time and to the highest quality, be the primary customer contact for services, handling issues and escalating as appropriate. You will have excellent verbal and written communication skills and demonstrated abilities in building and motivating high performing successful project teams. Customer satisfaction is key to CloudGo’s success, there will be at times where you will need to deliver more to maintain our excellent customer satisfaction rating.

We Hire for Culture First:

Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don’t exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market.

Other companies give you a job. We give you opportunity.

CloudGo is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.

Key Responsibilities

· Accountable for management of overall project including scheduling, scope and budget

· Managing projects, sprints, updating details and providing regular reporting

· Facilitating key stakeholder meetings including regular steering committees with internal and customer teams, reporting on progress, issues, risks and contributing to issue resolution

· Manages stakeholder expectations, maintaining focus on overall deliverables agreeing and applying contractual terms of project

· Understands and engages expertise of others alongside own

· Working independently on projects

· Collaborating effectively with local and remote staff to drive successful outcomes on time and within budget providing support and mentorship

· Developing and maintaining strong customer relationships with key stakeholders including executive sponsor, program managers, business process owners and enterprise architects

· Responsible for ensuring the customer is fully informed and up to date on progress and concerns including risks, issues, scheduling, resourcing and change requests

· Responsible for delivering successful outcomes in customer projects, ensuring excellent reputation for delivery and securing customer satisfaction ratings of 5 out of 5

· Monitors and measures customer satisfaction

· Applies knowledge, tools and technical expertise to create value, ensuring it is tailored to the specific needs of the customer

· Manages customer projects effectively ensuring objectives, deadlines and budgets are met by team members under own control

· Competent use of project planning, tools, milestones appropriate for the size and scale of the project

· Demonstrates the ability to assess, form and allocate work streams, managing own time and that of others to meet deadlines

· Works with the customer to determine a handover process to ensure skills transfer, sustainability of results and knowledge capture as appropriate for project and customer.

· Proactively predicts and reviews any potential areas of deficit, addressing them before the project finishes

· Operates competently in all areas of project management and delivery

· Manages ‘medium risk’ projects (working with others for high risk)

· Identifies, quantifies and manages issues impacting on delivery of project

· Enhance & increase ServiceNow knowledge by practicing continuous learning, training and certifications utilising CloudGo’s ServiceNow training platform

· Working with our process owners to identify opportunities for improvement

· Shares knowledge and experiences with others

· Keeping abreast of new platform features and capabilities

· Identifying opportunities and influence customers to adopt CloudGo services

Basic requirements

· Presents ideas convincingly to achieve specific outcomes

· Demonstrates skills in building consensus and resolving conflict

· Applies techniques to achieve influence, impact and achieve specific outcomes

· Provides thoughts and ideas in a clear style using effective verbal and nonverbal communication techniques in formal and informal situations

· Uses presentation tools effectively to engage audience

· Produces clear customer and internal reports selecting most appropriate style for audience

· Seeks support from peers where appropriate

· Embracing different cultural perspectives, thought diversity and cultivating workplace equality

· Championing processes and continual improvement of our ways of working

· Experience showing successful delivery of multiple customer projects for 3+ years

· Basic ServiceNow knowledge

· Creative thinking and the ability to think outside the box

· Loving what you do

Professional qualifications and education requirements

The following is preferred but not a pre-requisite for this position

· ServiceNow Administration PPM Fundamentals

· Scrum Master Certification

· Project Management Certification eg Prince2, PMP, CPM

· ITIL Foundations

Please click on the link below if you are looking for a role but would require us to sponsor your visa.

Link: CloudGo - Project Manager Scrum Master in Singapore (cloudgoservices.com)

BASIC FUNCTION

Assists the Outlet Manager in the administration, operations and profitability of the designated outlet under his care. Directs, control and motivate associates to ensure an efficient and profitable operation, providing associates with feedback when necessary.

To assist the Outlet Manager and/or Bar Manager in providing the highest standard of F&B quality in line with Four Points by Sheraton Singapore, Riverview and Starwood F&B standards for the brand.

To train, motivate and lead the associates / team members assigned to him.

DUTIES & RESPONSIBILITIES

1. Assists in planning, co-ordinating and supervising activities of associates in restaurant.

2. Ensures that facilities of the outlet conform to sanitary regulations.

3. Aware of the importance of sales volume and ensures that every effort is made by the associates to maximize sales for the outlet.

4. Sees to it that service procedures are set up and kept up-to-date and that there is constant on-the-job training.

5. Conveys to the Executive Chef any guest criticisms on quality of food, its temperature and appearance.

6. Suggests and promotes menu items, beverages and wines.

7. Reports any exceptional occurrences without delay to the Outlet Manager/ Assistant F&B Manager.

8. To attend all training and upgrading modules which may be assigned from time to time in order to provide the highest service standards for the brand.

9. Anticipates heavy business times and organizes procedures to handle extended waiting lines.

10. Anticipates guests’ needs, responds promptly and acknowledges all guests however busy at any time of the day. Promotes positive guest relations at all times.

11. Ensures that soiled or damaged equipment is not put into use, watching particularly for chipped or cracked dishes, glasses and damaged linen.

12. Checks maintenance of all equipment located or used in the areas under his supervision and requests immediate repairs where indicated. Makes every attempt to prevent the loss or damaged, for any reasons of hotel property.

13. Checking stock levels and ordering supplies in the absence of the Outlet Manager.

14. Co-ordinates music playback on various platforms and entertainment ensuring correct volume appropriate to guests and in-line with the various governing agencies/licences.

15. Looks into complaints concerning food and services.

16. Handles guest complaints, resolves and ensures guests’ satisfaction.

17. Conducts daily line up (briefing) and reviews all information in the absence of the Outlet Manager.

18. Monitors associates performance in all phases of service and job functions, ensuring all procedures are carried out in accordance to the Outlet and In-Room Service standards, provides direct coaching when necessary.

19. Provides feedback to associates on their performance. Handles disciplinary problems and counsels employees.

20. Fosters and promotes a co-operative, positive working climate, maximizing productivity and increasing employees’ morale.

21. Performs other duties assigned by the Management.

As a Service Coordinator, you'll troubleshoot client issues, schedule project manpower, and track project completion. Your role is pivotal in ensuring efficient project execution, client satisfaction, and timely delivery of services.

Job Description:

1. Client Interaction:

• Engage with clients for remote troubleshooting, providing advice on servicing and maintenance issues.
• Maintain a proactive approach to client communication to enhance satisfaction and address concerns promptly.

2. Manpower Coordination:

• Assist in scheduling service technicians, ensuring proper allocation of resources for timely project completion.
• Coordinate with the Plumber, Main-contractor, or Consultant as required for seamless execution.

3. Document Management:

• Assist in document submissions and control to ensure compliance with project requirements.
• Ensure that all drawings and correspondences are accurately documented for future reference and auditing purposes.

4. Tracking and Follow-up:

• Implement a robust tracking system for service and maintenance cases to monitor progress and ensure timely resolution.
• Conduct regular follow-ups with stakeholders to address any outstanding issues and keep all parties informed.

5. Project Schedule Review:

• Review project schedules to align service activities with overall project timelines.
• Ensure timely submission of required documents to relevant authorities for approvals.

6. Collaboration with Engineers:

• Work closely with engineers during various project phases, providing necessary support and coordination.
• Facilitate effective communication between service teams and engineering departments.

7. Ad-hoc Duties:

• Undertake any other ad-hoc duties as instructed by management, contributing to the overall success of the project and team.

Requirements:

• Proficient in MS Office and AutoCAD
• Possess excellent interpersonal skills to deal with clients
• Lots of initiative and excellent organizational skills
• Must possess integrity and drive
• Good team leading skills
• Ability to make good decisions
• Preferred, At least Diploma/Degree in Engineering discipline with minimum 2 years of relevant work experience.

We are looking for an experienced Catering Manager who will oversee and coordinate all aspects of our catering operations.

Responsibilities

• Gather customer catering requirements and preferences
• Build and maintain strong relationships with clients
• Plan food and beverage menus considering clients’ preferences and special requests
• Determine requirements in ingredients and set portions
• Recruit, train, and supervise catering staff to ensure exceptional service delivery.
• Oversee on-site staff during events to maintain high service standards.
• Oversee food prep and customer service
• Manage stock and place orders as needed
• Develop and manage budgets for catering events, ensuring profitability and cost-effectiveness.
• Ensure compliance with health and safety regulations

Requirements

• Degree in any field
• Min. 3 years of experience in catering or event management
• Strong communication, good interpersonal and management skills
• Willing to work on weekends and public holidays

We regret that only shortlisted candidates will be notified.

TSH and its subsidiaries and associated company (together, the” Sloshed Group”) is in the business of (i) operating a multi-concept chain of pubs and bars, and (ii) the import and distribution of spirits, wines and liquors. Sloshed Group currently operates several outlets covering six (6) concepts. Quaich Bar (4 outlets) and Signature Reserve with whisky as the main theme and The Other Room as our award-winning cocktail bar.

With Two (2) newly outlets just opened – Quaich Wanderlust@Hotel InterContinental Singapore and Quaich Capitol Whisky and Cigar Lounge@Hotel Kempinski, a luxury blend of a cocktail and whisky bar hidden in a corner of two of the finest internationally acclaimed hotels awaits the right candidates to enter with us into a world that is intimate and exclusive, yet complete in every way, with its finesse dripping from every drop of liquid in the glass, through every bite teeth, sinks our food offerings, while eyes glisten with awe a professional yet friendly service experience of a knowledgeable and passionate team.

General Duties & Responsibilities:

- Serving of all guests with excellent knowledge of SOPs, ingredients and preparation of cocktails and food items.

- To support Reservations Host/Hostess and the rest of Operations team members at the outlet.

- Assist with floor opening and closing procedures and getting trained in each department of the outlet for at least 2 weeks each (Kitchen, Bar, Bar-back) to fully understand and master each department requirements and as a first step for personal and professional growth within the company. Tasks will range and not be limited at preparing foods, welcome drinks, specials, drinks, garnishes, set up bar stations and restocking all par levels for ingredients and home-made ingredients.

- Maintenance of the outlet hygiene and cleanliness standards.

- Assist with interacting with customers, take orders and serving food and drinks.

- Ensure that all standard recipes, SOPs and standards are followed in the service process.

- Ensure that all equipment is kept in good working order and used only for the purpose for which it was ended.

- Participate and manage assigned sections to provide an awesome experience for customers.

Requirements:

- At least 1 year(s) of working experience in a 5* Hotel / Fine dining Restaurant for this position will be advantages.

- Candidates without relevant working experience are welcome to apply.

- Positive, motivated, passionate and seeks opportunities to be multi-skilled and trained.

- Enjoy working in fast-paced working environment.

- Guest driven, outgoing and friendly.

- Attention to detail is essential.

- Able to commit on weekends and Public Holidays.

Working Hours:

4.30pm-1am (Transport Provided)

We regret that only shortlisted candidates will be notified.

Assistant Sales & Marketing Manager

• Monday - Friday (8am - 530pm)
• Salary range: SGD 3,000 - SGD 4,500
• Location: Tanjong Penjuru (Jurong area)

Job Responsibilities

• To do project specification
• Individuals with experience in waterproofing specification works
• Have established contacts with developers, architects, consultants and main-contactor
• Target on construction projects & contracts
• Develop new accounts & meet sales target

Job Requirements

• Experience in waterproofing sales & marketing
• With experience or good networking in building & construction industry
• Must possess own vehicle

If Interest please kindly click on the Apply button

Ong Choon Kiat (James) | Reg No: R22104989

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Our client is a Global MNC company in the IT industry. Due to their current expansion plan, they are looking for an IT Sales Manager to join their Sales team, in hopes of developing the current high performing team. They are located in the East – easily accessible.

Responsibilities:

• Responsible for achieving the sales target required by the company
• Responsible for maintaining/developing relationships with the company’s partners, growing the partnership through the various sales interactions.
• Responsible for identifying new channel accounts, developing new business opportunities for the company
• Responsible for providing quality customer service to the various partners, striving to exceed their expectations
• Responsible for developing a successful pipeline management program for the company, ensuring the fulfilment of these sales enquiries
• In charge of updating the company’s partners with the latest information (eg, latest products, marketing programs etc.)
• In charge of monitoring the various partner’s performance through the necessary reviews, as well as managing their incentive programs
• In charge of analyzing and forecasting the company’s business activities, reporting the to the key management stakeholders when required
• All other ad-hoc duties as assigned

Requirements:

• Minimum Degree in Information Technology or other relevant field of studies (Relevant working experience can be considered as well)
• Minimum 2 years of relevant sales experience in the IT industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Job Overview

A coordinator of guest services and as ‘eyes’ and ears’ of the management, duties will include the welcoming of all VIP guests, soliciting for feedback, addressing service and product issues and looking into the general well-being of our guests. The Duty Manager oversees the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to guests. Visibility will be a key feature.

Key Responsibilities:

• Assist the Front Office Manager in setting up the Front Office training tools such as job descriptions, standards and procedures, and training plans as a guideline for the Front Office operation.
• Assignment of rooms for all arrivals
• Monitor and control guest's credit status to ensure that payment is collectable and received on time
• Ensure that all arrival rooms are checked and the amenities in the room prior the guest’s arrival
• Welcome and bid farewell to all VIP guest
• Be familiar with and ensure that all preparations for arrivals and departures are well organized
• Ensure that the lobby and the public areas are kept clean and maintained at all times
• Handle complaints or incidents/accidents occurring in the hotel and report the
• incidents handled accordingly in the Log Book
• Scheduling of staff
• Maintaining complete knowledge of hotel features and offerings

Talent Profile:

• Minimum Diploma in Hospitality Management
• 2-3 years of work experience in guest services or front desk operations

We are looking for part-timer (Student preferable) who can cover during the period below:

• 6 days training in January
• 28 Feb - 08 Mar

Job Scope:

• Manage customer enquiries through telephone, email and social media support
• Provide before and after sales service and consultation to all potential customers
• Prepare quotations, invoice generation and payment collections
• Supports daily operations from time to time
• Other adhoc duties as assigned by superior

Job Requirement:

• Customer service focus and deliver professionally on brand experience
• Friendly and pleasant disposition, self-motivated and service oriented mindset
• Strong communication and interpersonal skills
• Attention to details, excellent team player and able to multi-task in a dynamic work environment
• Good administrative and organizing skills
• Proficient in Microsoft Office (Excel, Words)
• Sitelink knowledge a plus
• Minimum Diploma with at least 2 years of sales and customer service experience

Part-time Salary: $12.00 - $14.00 per hour