Total 203 Senior Executive service operations manager job vacancies in pas wisma geylang serai

Job description for Operations Executive

We are a growing facility management company in Singapore looking to hire an Operations Executive. As we grow, we are glad to nurture our team and provide career advancement. Do join us as we offer a great environment for personal development and constructive feedback and support within the team. As an Operations Executive, you will be working closely with a team of Supervisors and Cleaning Specialists to deliver cleaning services to the clients.

Responsibilities

• Work with Operations Executive to ensure smooth running of Operations.
• Resolve issues raised by the Customer Service and Billing team.
• Conducts necessary checks and follow up with the ground staff, Supervisors, within the team to ensure the operational processes are being done properly within the stipulated time.
• Work with the Sales team to provide necessary input and details for the tendering of projects and quotations.
• Handle onboarding and hiring of the team under your management.
• Work with Operations Team to improve processes, optimize the schedule and increase efficiency of the given tasks to grow the business and profits of the company.
• Support Operational needs within the team and complete ad-hoc tasks assigned.
• To conduct site visits and handle quotations and tendering of jobs.
• Manage inventory lists & equipment to ensure the requirements of clients are being fulfilled.
• Manage Supervisors and ground staffs to complete ad-hoc tasks assigned.

Requirements

• Candidates must possess at least a Degree in any field.
• 1 - 2 years of working experience is preferred.
• Good interpersonal skills.
• Not required but bonus if able to speak Mandarin as to liaise with Mandarin speaking workers.
• Full-Time position. Ability to start immediately is preferred.
• Working Hour(s) in Office: 9am - 6.30pm, Monday to Friday
• Contactable out of working hours and standby to resolve urgent issues.
• Based in Singapore

Benefits

• 13 month salary
• Yearly performance bonus
• 15 days annual leave
• Medical entitlement

Job Description

We are looking for a Senior Lead to join our Payment Operations team, leading APAC Regional Service Delivery.

In this role, you will focus on supporting Wise’s mission through driving operational excellence for APAC Regional Payment Operations. This translates to ensuring your teams are operationally resilient, delivering the best quality standards, and striving towards instant service to deliver the best in class experience for our customers. To achieve this, you will be working closely with key stakeholders across functions, ranging from Product teams to Service Scale & Experience teams.

As a lead of leads, you will develop and empower a team of high-functioning Payment Operations Team Leads, with a mindset that enables you to simultaneously drive optimisation and inspire your team. You will be responsible for setting strategic direction and KPI targets, ensuring these are met. You will provide support, guarantee collaboration and embrace opportunities to consistently improve the state of Payment Operations.

Your Mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. In this role, you'll add to that mission by:

• Lead and develop a team of strong Payments Operations Team Leads that are empowered to lead and build strong operational teams;
• Drive operational excellence, ensure operational KPIs & SLAs are consistently met while seeking to continuously improve them;
• Ensure the sustainability of your domain, focusing on longer term operational scalability and efficiency;
• Provide hands-on guidance and oversight to ensure your Team Leads are setting goals and executing on the most impactful initiatives that align with Product roadmaps and Payment Operations goals;
• Take ownership on driving strategic direction within your domain and driving accountability in their delivery, ensuring OKRs and KPIs are consistently met;
• Work closely with cross-functional teams to ensure your team is operationally resilient and identifying opportunities to improve the customer experience;
• Influence product & servicing team roadmaps to ensure consideration and action on improvement opportunities to influence operational scalability;
• Identify opportunities to optimise operational inefficiencies, translating them to impactful initiatives;

This role will give you the opportunity to:

• Make an Impact - You’ll help to identify and automate manual processes that complicate our customers’ lives, while increasing the efficiency of the whole operations organization, driving us towards Mission Zero!

• Coordinate, direct, and monitor cleaning services across the zone
• Supervise and manage cleaning teams
• Monitor quality control and implement improvements
• Coordinate schedules and resources
• Build and maintain strong relationships with clients
• Manage inventory of cleaning materials and equipment, including ordering and stock control
• Oversee the servicing and maintenance of cleaning equipment
• Provide comprehensive training to new staff on:
  - Cleaning standards and quality expectations
  - Health and safety protocols
  - Equipment and machinery operation

Company Description

GN Hearing Pte. Ltd is a distributor of hearing aids and accessories for GN Group in Singapore and Malaysia. The company supplies hearing aids directly to hospitals and private clinics in Singapore and Malaysia. Candidates will have the opportunity to work on life-changing products and be part of a team committed to enhancing the lives of people with hearing loss.

Role Description

We are hiring for the position of Logistics Specialist.

Oversee the operational and logistics needs for Singapore and Malaysia business with hands-on proactive management of Inventory and supply chain stakeholders to enhance efficiencies

and drive synergies.

Job Requirements

- Manage inventory for the hearing aid distribution business in Singapore and Malaysia.

- Responsible for accurate inventory forecast planning for all stock and marketing material.

- Follow-up on supply and product availability issues with supplier.

- EOL (End Of Life) SKU planning and execution

- New product launch operational planning

- Quarterly inventory stocktaking

- Order processing and delivery to Singapore hospitals, retail clinics and suppliers.

- Coordination with production, lab technician and suppliers.

- Handling returns, replacements and repairs of hearing Aids.

- Obtaining & evaluating all relevant information to manage inquiries and complaints.

- Escalating issues of commercial sensitivity including trends.

- Record details of product issues for accurate execution of good distribution practice requirements.

- Uploading of new stock into the ERP system.

Qualifications

- At least 2 years experience in customer service.

- At Least 2 years experience in inventory management.

- Passion in offering the highest level of customer care and support to partners.

- Process-oriented with a track record of completing tasks in a structured and orderly manner.

- Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and external stakeholders.

- Fluent in both English and Mandarin.

What we offer:

- Attractive salary and benefits.

- An inclusive work environment with excellent work culture.

At GN Hearing Pte. Ltd. we are committed to creating an inclusive workplace that celebrates diversity of backgrounds and cultures. We welcome applications from individuals with different abilities, and individuals from all races, ethnicities, genders, religions, and beliefs.

Responsibilities:

This role will be responsible for a variety of data center functions, including:

• Assist with incident, change, and problem management
• Manage Data Centre inventories – equipment, testers, consumables, etc.
• Fault troubleshooting and rectification
• Support Planned Activities such as network / facilities upgrade, new installation
• Maintain documentation / records, procedures and communication
• Manage & Supervise subcontractors and third-party vendors
• Project Management for special network & facilities implementation
• Compliance with standards of Data Center – PCI-DSS & ISO27001
• Implement physical security access control
• Handle customers’ requirement such as delivery acceptance, remote hand supports, etc.
• Handle customers’ order such as provisioning of cages, racks and cross connects
• Monitor and supervise data centre facilities maintenance
• Review and improve operational processes
• Able to perform day and night shift duty
• Work directly with the Global Service Operations Center, Global Service Desk, Security, and Facilities Management teams to maintain data center hosting integrity, during provisioning and troubles resolution
• Work closely with various departments such as DC Engineering, Sales and Finance
• Work closely with colocation clients to ensure their remote hand requests are carried out & met
• Work closely with security and facility team to deliver good customer experience and to ensure our SLAs are met

Requirement:

• Degree or Diploma in Engineering, Data Centers, Telecommunication, IT discipline
• 2 - 4 years’ experience in Data Centers or similar environment experience.
• Knowledgeable of building facilities Electrical & Mechanical (HVAC, CCTV, security access, BMS Fire protection system).
• Knowledge of PCI-DSS & ISO 27001
• Relevant network certifications (e.g. CCNA, CCNP)
• Establish and maintain effective working relationships with peer groups and key internal stakeholders and maintain agreed external stakeholders relationships relevant to the achievement of business objectives
• Knowledge of test equipment such as circuit tester, Optical Power Meter etc.
• Knowledge in using Data Center Infrastructure Management Systems & Building Management System
• Project & Inventories Management
• Strong process, procedural, analytical and problem-solving skills
• Good customer facing skills
• Able to works shifts and under minimum supervision
• Able to work independently and under stress
• Excellent interpersonal, influencing and negotiation skills.
• Excellent written and verbal skills required
• Able to do shift work (12 hours)

We are currently looking for a individual to join us in a temporary part-time position for 4 months, working 3 to 4 days a week (ideally 3 days).

Key Details:

Duration: 4 months, with potential extension based on performance.

Salary: $3,000 to $3,600 (pro-rated and dependent on experience).

Location: Lifelong Learning Institute, 11 Eunos Road 8, Singapore 408601.

Working Hours: 8:30 AM to 6:00 PM (Monday to Thursday), 8:30 AM to 5:30 PM (Friday).

If you are passionate about making an impact and looking for a flexible part-time role, we would love to hear from you!

Data Cleansing & Management

• Work with the A&I and DTO team to conduct data cleansing activities to ensure accuracy of the assessment results from former assessment platform
• Conduct data cleansing on the CRM to ensure accuracy and consistency of certification and recertification data

Data Analysis & Reporting

• Perform data analysis on certification, recertification. HCDT and CPP data to provide insights on trends, renewal rates, attrition rates and retention statistics, areas of opportunities for acquisition, etc
• Generate regular and ad hoc reports to assist the team with data-driven decision-making and support retention efforts

Process Optimization & Workflow Streamlining

• Analyze and streamline current work processes to enhance efficiency within the CCE team
• Collaborate with team members to identify areas for improvement, proposing solutions to optimize workflows and reduce manual tasks
• Develop and implement procedures that support standardized processes for data entry, reporting, and certification record maintenance

Operations & Administrative Support

• Assist with general administrative duties, including scheduling, coordinating event logistics, and managing event communications
• Support HOD in ad-hoc assignments

All nationalities welcome

If you have what it takes, join our fast growing and dynamic team!

Responsibilities:

- Attending to customer service calls

- Troubleshoot and identify technical issues

- Provide a high level of service to customers

- Provide a quick remedy

- Arrangement of technical resources to aid customer

- Able to handle shift routine

Requirements:

- At least N Level Qualifications

- Computer Literate

- Great communication skill and have a pleasant dispositions

- Able to work on weekday, weekdays and public holiday based on schedules

- Comfortable to interact with customers

Benefits:

- 13th month AWS

- Medical Insurance coverage

- Dental/Optic allowance

- High sales incentives

Roles and Responsibilities

Job Purpose:

We are looking for a responsible Customer Service Executive / Officer to coordinate all shipments and fulfill customers’ requirements. You will represent our company in a professional and ensure exceptionally high standard of service is being delivered to increase our customer satisfaction.

Job Description:

· Responsible for coordinating all import and export shipments based on allocation

· Preparation of permit declaration (Pure CO, Permit with CO, Permit for Export/Import/Air)

· Ensure daily customers’ enquiries are attended to and not limited to order and delivery status

· Handling incoming calls with the intent of providing customer satisfaction

· Work in conjunction with sales representatives to provide pre-and / post-sales support

· Ensure timely and accurately client invoicing and billings to customers

· Purchase of insurance and arrange any insurance claim for customer

· Responsible to draft and issue quotation to potential and existing customer

· Any other ad-hoc duties task by manager

Requirements:

· Minimum 2-years’ experience in Customer Service (Freight Forwarding Industry preferred)

· Ability to handle Cross Trade Shipment

· Friendly and Customer Service Driven

· A Team Player

· Good communication and customer service skills

Job Responsibilities

• To provide efficient and effective sales administration process flow and coordination to ensure highest customer satisfaction.
• To support Account Managers in preparing Sale Quotations to customers’ enquiries with an eye of detail and close follow up.
• To response to customers’ request on quotations and products information for new purchases requirements or renewals of licenses/maintenances.
• To verify on prices before submitting to Purchaser to process Purchase Order.
• To process Sales Orders for confirmed sales orders.
• To response to Customer’s request on delivery and co-ordinate with Operations team.
• To escalate maintenance or support issues that has been reported by the Customers with Operations team.
• To work closely with the Account Managers to meet sales performance goal.
• To document all relevant data systematically.
• To gather information and support Account Managers when there is a Tender requirement in liaison with Suppliers and Technical Solution Team.
• To follow up on tender progress and updates.
• To establish a good relationship with Customers to explore if there are any other opportunities apart from those products requested and expand the business opportunities to create more sales revenue.
• To perform other administrative duties as assigned or other duties as deemed required by Company.

Job Requirements

• Minimum ‘O’ Level with 2 to 3 years Customer Services’ working experiences preferably in Information Technology or IT System Integrator industry.
• Strong customer experience mindset, listening, understanding and responding to customer needs.
• Keen to learn and a team player.

Work Environment

• Office environment
• Work-life balance
• Flexible working arrangement
• Training will be provided
• Free access to office building facilities ie swimming pool, gym rooms, tennis court and BBQ pit

Customer Service Executive salary range : $2300 to $2500, with attractive monthly sales incentives and monthly mobile reimbursement claim max up to $50.

Description:

We are an established mobile equipment and services distributor, and we are looking for highly motivated individuals to join us as:

Customer Service Executive

The ideal applicant will be friendly, have a strong focus on providing excellent customer service, and take great pleasure in doing so. He or she must be both a team player and an individual worker. Candidates with backgrounds in order processing, after service support, and customer service are preferred.

Job Description:

• Provide customer service to walk-in customers
• Attend to telephone, email, and live chat inquiries in an effective and efficient manner
• Ability to understand customers' needs and provide appropriate solutions and attention
• Access to various service portals to retrieve the required information
• Escalate unresolved issues to higher levels
• Identify direct or cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers' feedback and identify problem trends for improvement actions
• Provides regular reports to Reporting Manager
• Other ad-hoc duties assigned by Reporting Manager

Job Requirements:

• Able to converse in English fluently
• At least 2 years of customer service-related experience
• Experience in customer service or retail service in the Telecommunication related industry. (Preferably, not a must)
• A calm temperament and excellent negotiation and conflict resolution skills
• Ability to work independently and be an excellent team player
• Be willing to work on shift (5 days work week, 2 days of rest)
• Require to work on weekends/public holidays as per schedule
• Work hours will be day shifts, latest shift ending at 10pm and there will be no overnight shifts

Responsibilities:

• Collaborate with Inventory, Shipping, and IT teams to ensure proper storage allocation for incoming goods and arrange transportation for outbound shipments to retail outlets and customers
• Monitor and manage current stock levels, generating reports to track inventory movement
• Develop and implement system solutions to improve and streamline logistics processes.
• Ensure on-time delivery of goods to retail outlets and customers

Requirements:

• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word)
• Minimum Diploma
• Ability to perform well under pressure in a fast-paced environment
• Knowledge of ERP and MYOB an additional advantage

Are you a detail-oriented individual with a passion for customer service? We are an international household goods removal company looking for a dedicated and proactive Customer Service cum Documentation Executive to join our dynamic team.

Position: Customer Service cum Documentation Executive
Location: 705 Sims Drive, #01-05 Shun Li Industrial Complex, Singapore 387384
Type: Full-time
Salary: [S$ 1600.00 – S$ 2000.00]

Key Responsibilities:

• Provide customer service by addressing inquiries, resolving issues, and offering support to clients over phone and email.
• Manage and process documentation related to shipments, customer interactions, transactions, and internal processes.
• Must be a team player and able to work with minimal supervision.

Requirements:

• Relevant experience in customer service or a related field.
• Good communication skills, both written and verbal.
• Ability to multitask and manage time effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Diploma/ A Level or GCE O level or equivalent experience in

customer service or administration.

· Must be Singaporean or PR

Why Join Us:

• Opportunity to work in a supportive and independent environment.
• Competitive salary and benefits package.
• Working Hours: 8.30 am – 5.30 pm (weekdays)
  8.30 am – 12.30 pm (Saturdays)

How to Apply: Interested candidates should send their resume with a cover letter outlining their qualifications and experience to: [email protected] or telephone: 62229792.

We look forward to hearing from you.

Position : Warehouse & Operations Executive (Full-time)

Location : Aljunied HQ (5 mins walking distance from MRT station)

To apply : Email your interest with resume to [email protected]

Job Highlights

• Staff discount for all regular priced items.
• We pay on time and we treat all staff equally.
• Pleasant and positive working environment.
• Entitled to annual, sick and hospitalisation leave.

Job Scope

• Manage and is responsible for all stock transfers to our retail outlets
• Prepare and create product listings for weekly online launches
• Main point of contact between warehouse and retail stores
• Ensure that the warehouse and retail store inventories are accurate
• Assist with all other warehouse related duties such as stock take and folding of apparels
• Fulfilment and Packing of Orders
• Handling email enquiries

Requirements

• Good command of written English
• Able to work in a busy and fast paced environment
• Someone who is organised, meticulous and has high moral and work ethics, someone who takes pride in their work
• Team player with a positive mindset
• Able to commit for a min of 6 months
• Able to start work immediately

Pay Structure

• Basic Pay + CPF contribution
• Rewarded with yearly performance bonus + increment for good work performance.
• 5 day work week - Mon to Fri only, 930am to 530pm.

Aim

To equip Ops Executive with necessary clinic operations skills (oversee a team of frontline clinic staff to ensure the smooth operations of the clinic) and that a higher level of service is provided to our patients. Be the bridge between HQ and clinic to ensure smooth communication and ensuring SOP adherence.

Job Responsibilities

• Oversee and support individual clinic operations which includes manpower and resource planning, clinic maintenance, implementation of initiatives & projects/workflows roll-out.
• Ensure compliance with policies, procedures and working instructions in all areas related to operations
• Participate in new initiatives and drive continuous improvement initiatives
• Coordination between HQ departments and external agencies or stakeholders on projects/activities participated
• Monitor and assess performances of the key KPIs established for Clinic Operations and handling of annual clinic budget
• Provide IT support for clinic operations processes (eg. GP Connect)
• Other ad-hoc duties as tasked by Ops Manager

Qualifications & Experience

• Preferably a Diploma or Degree.
• Candidates with experience in the healthcare sector are encouraged to apply.

Skills

• Self motivated and able to work well in a team.
• Good interpersonal and communication skills.
• Familiarity with common office applications like MS Word, MS Excel and MS Powerpoint.

Other Information

• Location: Ubi (Nearest Mrt - Eunos)
• Working Days / Hours : 5 Days Work Week
• Mondays to Fridays 8.30am to 5.30pm

Interested applicants are invited to apply online with a comprehensive resume. We regret that only shortlisted candidates will be notified. Thank you for applying.

Benefits:

• Nearby MRT (Kaki Bukit Station)
• Commission
• Incentive

Job Summary:

We are looking for passionate personnel in our company to build branding, foster brand engagement and improve operational efficiency.

You will develop creative campaigns and promotional events that can make a difference for our company’s success according to trends.

Monitoring market trends and identifying new media opportunities in line with business and client considerations; Search, recommend and seek approvals for new online sales channels.

The goal is to reach out to the market and cultivate the customer’s interest in our products and services in ways that strengthen our reputation and facilitate our continuous growth.

Key Responsibilities:

• Manage various Ecommerce platforms such as Lazada, Shopee, Amazon, TikTok, etc.
• Lead and strategize in creating content for all social media, FB, IG, TikTok, etc.
• Develop and implement integrated digital marketing strategies across all digital channels, website, social media, mobile, email, etc.
• Responsible for the full spectrum of online marketing sales and campaigns.
• Come out with good website contents such as banners, promotions, product designs and more.
• Maintain and upload product listing including content for various e-commerce partner’s platforms.
• Ensure all products information such as pricing, inventory, etc are up to date and availability
• Monitor all e-commerce orders and ensure that the orders are fulfilled from order to delivery and aftersales.
• Responsible for e-commerce projects in the pipeline and to work with individuals and teams to ensure that they are delivered on time.
• To drive the sales process consistently to meet or exceed targets.
• Plan, develop and implement strategies within the company's budget to attract and retain online customers. This could range from implementing and optimizing digital ads strategies or improving the user experience of our website and developing new content to improve conversion rates.
• To implement, conceptualize and develop brand-wide marketing initiatives through Company website, Facebook, EDM and SMS channels.
• Managing customer’s comments and reviews through social media and e-commerce platform
• Tracking and analysis of customers data to identify the market trends and opportunities.
• Chatline support & Customer Service: Provide response and to inquiries, comments and reviews on various channels on social media, e-commerce platform, phone or emails.
• Able to implement email marketing to target audience and customers through email.
• Compiling, generating, analyzing and creating reports across all e-commerce platforms.
• Payment reconciliation from all online platforms.
• Admin duties such as order processing, payment reconciliation etc.
• Assist in ad hoc assignments as required

Requirement:

• Degree/Diploma in Marketing/Advertising/Communication or a related discipline
• Data analysis of digital media performance with reporting tools.
• Experience with various e-commerce platforms/systems, (e.g., Magento, Lazada, Shopee, Amazon, Shopify, Grab etc.).
• Skill and knowledge in digital & social media marketing, Google, Instagram, Facebook, Tik Tok, Xiaohongshu.
• Experience in website creation and maintenance.
• Proficient in Microsoft Office Excel, Word, PowerPoint
• Good in design software such as Adobe Photoshop/Illustrator
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Strong people and time-management skills
• Good communications and interpersonal skills
• Detail-minded, well organized, self-starter, able to handle multi-task and work under pressure;
• Accept & understand e-commerce may have odd work hours at different time of day during major campaign

Benefits:

• Basic $3,200 + $1,300 Transport Reimbursement
• High Gross
• Commissions applicable
• 5-day work
• VB + Performance Bonus

Key Responsibilities:

• Service Contract Management: Acquire new service contracts and ensure timely renewal of existing contracts.
• Sales Generation: Promote and secure sales for major repairs, field service jobs, and rental repair chargeable work for heavy vehicle or glass, woods, metal fabrication
• Customer Follow-up: Follow up on all service documentation and ensure timely completion of services and repairs.
• Relationship Building: Build and maintain strong relationships with key and fleet customers, providing tailored logistics solutions to meet their needs.

Requirements:

• Education: NITEC and above in any relevant field.
• Experience: Minimum 2 years of experience as a service advisor, preferably in the Material Handling Equipment (MHE) industry or similar.
• Technical Knowledge: Basic understanding of Material Handling Equipment (MHE).
• Licenses: Possess a Class 3 driving license
• Skills: Computer literacy, good communication, and customer service skills.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Yong Pei Pei (R24124478)

Summary :

• UP to $4800
• 5 working days, Office Hours
• Industry : Logistics
• Company with great career growth

Job Scope :

• Support the adoption of new technology for team operations improvements.
• Assist with manpower and asset planning across business functions.
• Help assess risks in process changes and operational adjustments.
• Review warehouse operations for cost and efficiency improvements.
• Contribute to the development of operational policies and standards.
• Participate in projects and coordinate with key stakeholders (e.g., Sales, HR, Finance).
• Assist in process automation and technology upgrades.
• Ensure compliance with quality standards and ISO audit requirements.

Job Requirement:

• Min Dip in Logistics / Supply Chain Management or a related field.
• Experience on new project planning / project implementation
• Possesses strong knowledge in Supply Chain industry
• Proficient in Microsoft Office (i.e. Excel (VBA), Power Point, Project Plan, Visio & PowerBI) will be an advantage

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

StaffKing Pte Ltd (20C0358) | Trance Teu (R1988522)

Job Description

1. Provide overall support in operations, such as office/sales/inventories admin duties.

2. Handle inbound inquiries and feedback to customers via phone, walk in, emails and social media platform.

3. Assist and co-ordinate in online events, on-site training/exhibitions, etc.

4. Preparing the event and monitoring/increase the number of sign-up rates.

5. Assists in reminder and follow up.

6. Assist in setting up of rooms for event and zoom call.

7. Maintain customer records by updating account information.

8. Reaching out to potential leads through a variety of channels, such as email, phone, text, and social media.

9. Processing order, sales invoice, and admin filing.

10. Responsible for researching, developing marketing opportunities, and planning and implementing new sales plans.

11. To support any ad-hoc project assigned by Management.

5 working days per week, you may require covering weekend events, training or exhibitions.

Requirement:

● At least 1 years relevant working experience with digital marketing experience

● Proven work experience as a sales and marketing executive.

● Knowledge of modern marketing techniques.

● High-level communication and networking skills.

● A passion for sales.

● Understanding of commercial trends and marketing strategies.

● Strong communication skills and interpersonal skills.

● Good command of English (written and spoken).

● Good Personality, self- motivated & Independent

● Must be Computer literate (Microsoft office, PowerPoint, Words and Excel)

● Ability to work well under pressure, hands on and self-starter.

● Able to muti-tasks and work in a fast-paced environment.

Responsibilities:
• Collection management, operation and project management
• Implement service strategies and service improvement
• Conduct performance review including ensuring adherence to the Service Level Agreement
• Team building and management
• Maintain strong and cordial relationship with all clients
• Customer sales and services advocacy
• Familiar with MAS Guidelines on Outsourcing : (OSPAR)
• System implementation, integration and management
• Any other ad hoc duties / projects assigned

Requirements:
• Candidate should possess at least a Degree in any discipline or relevant experience
• Good communication skills, both verbal and written
• Good presentation skills
• Meticulous and good interpersonal skills
• Able to perform under pressure and tight deadlines with minimum supervision
• Minimum 3 to 4 years of relevant experience

About Us:
TSL Express Pte Ltd is a dynamic and fast-growing company dedicated to delivering exceptional service to our clients. We are seeking a motivated and detail-oriented Operations Team Member to join our team. This role is crucial to ensuring the smooth and efficient running of our operations.

Requirements:

• Strong Interpersonal and Communication Skills: The ideal candidate will possess excellent interpersonal skills to effectively communicate with team members, supervisors, and clients.
• Proficiency in Microsoft Excel: A strong command of Microsoft Excel is necessary for data entry, order tracking, and various other operational tasks.
• Ability to Multitask and Work Independently: We need someone who can handle multiple tasks simultaneously and work independently with minimal supervision.

Responsibilities:

• Assist Supervisor: Provide support to the supervisor in managing daily operations and ensuring that tasks are completed efficiently.
• Handle Client's Complaints: Address and resolve client complaints in a professional and timely manner, ensuring customer satisfaction.
• Order Entry: Accurately enter orders into the system, ensuring that all details are correct and up to date.
• Pick and Pack: Assist in picking and packing orders for delivery, ensuring that items are correctly selected and packed securely.
• Release Riders for Deliveries: Coordinate with delivery riders, releasing them for deliveries and ensuring they have all necessary information and materials.
• Attendance Taking: Maintain accurate attendance records for staff, ensuring that all employees' hours are correctly logged and reported.

Why Join Us?

• Growth Opportunities: We offer opportunities for career advancement and professional development.
• Collaborative Environment: Join a supportive team where your contributions are valued, and collaboration is encouraged.

Competitive Compensation: We offer a competitive salary and benefits package.

Benefits

• Full CPF Contribution
• Leave: Annual & Medical
• Leave: Paternity / Maternity / Childcare
• Medical Claim Reimbursement
• Insurance Coverage
• Annual Bonus

Working Hours/Days

• 10.30am to 7.30pm
• 5.5 days work Monday to Saturday

If you meet the above requirements and are ready to take on these exciting responsibilities, please submit your resume and a cover letter detailing your relevant experience. We look forward to welcoming you to our team!

Job Description

1. To manage turnkey projects that encompasses but not limited to budgeting, liaison with venues and external vendors, setup and teardown and show direction

2. To work closely with the creative team and designers from concept to FA and execution

3. Client servicing

4. Manage project timelines

5. To manage daily administrative work and ensure records are kept up to date

6. Able to travel on very last minute notice

7. Able to commit to long working hours during peak periods

Job Requirements

1. Candidates with no experience are welcome to apply

2. Able to multitask

3. Proficient in MS office

Responsibilities

· Report and assist the Kitchen Operations Manager in catering operations.

· Prepare daily market lists and place orders for vegetables, fruits, frozen items and disposable wares used for packing food and beverage.

· Conduct briefing with kitchen staff on next day special orders/ requests.

· Ensure standards for food quality and preparation are strictly adhered to.

Co-ordinate with Logistics Department for timely collection of food and beverage according to delivery schedules.

Requirements

· GCE ‘O’ Level.

· At least 3 years of relevant working experience.

· Required to work on weekends and public holidays.

Job Title: Customer Service Executive

General Description

Customer Service Executive is responsible for ensuring that customers are satisfied at all times. Duties include answering customer calls & emails within the Service Level Agreement (SLA) with excellent quality. Must be a strong team player & ensure high levels of attendance & punctuality. Must ensure constant contributing towards improvement of the business by highlighting Voice of Customer (VOC) which is a process of requesting, gathering, and analysing customer feedback.

Duties/Responsibilities Towards Customers/Agents

1. Maintain service level at 9.5% for all incoming calls.

2. Ensure all customer emails are replied within 20 minutes.

3. Maintain quality of output an email replies and telephone calls.

4. Ensure follow-ups on all undelivered shipments, as per the SOP for undelivered shipment.

5. Escalate all customer complaints to CS Manager.

6. Ensure front desk is manned during office hours and ready to handle walk-in customers. The duties will be rotated amongst all CS Executives.

Duties/Responsibilities Related to Self & Personal Hygiene at Work

1, Ensure high attendance and punctuality of more than 95%.

2. Ensure leaves are well planned and approval sought 1 week in advance.

3. Ensure break schedule is adhered to as planned.

4. Ensure all allocated jobs/tasks are completed within the allotted time-line.

Duties/Responsibilities Towards Business

1. Update on customer feedback to Ops supervisor and CS Manager.

2. Monitor online unconfirmed bookings and resolve any that arise.

3. Make suggestions for process/business implements.

4. Make payment collection calls to local and international customers with overdue payments.

5. Make successful sales calls daily.

6. Sort the job sheets/movement charts on a daily basis and have them ready for reference upon Proof of Delivery (POD) requests.

7. Manage local customer billing for manual changes required, especially for special /urgent bookings as per SOP,

8. Prepare manual job sheets for some customers.

9. Encourage new customers to take up cashless payment options.

Adhoc Duties

1, Support Operations Department as and when required. Duties will be rotated amongst all CS Executives.

Education/Experience /Skills Requirements

1. Minimum 'O' Level

2, Minimum 1-year experience in Customer Service field (optional)

3, good written, Oral and face to face Communication skills

4. Analytical thinking

5. Able to handle difficult customers

6. Adhere to timeline always

7, Good listening skills

8. Strong team player

9, Reasonable knowledge of MS office

The Magic Wrap Singapore is an emerging brand, with a goal to do renovation sustainably, reducing the environmental damage done by the related industry. Our high energy team is looking for more fun and enthusiastic candidates to join the team! The position is based at The Magic Wrap Singapore Studio.

This role will work in close cooperation and partnership between the project team and local business partners, ensuring the smooth execution of administrative support, enhancing the brand awareness and loyalty of current and new customers.

www.themagicwrap.com

www.instagram.com/themagicwrap

Responsibilities

• Support customer relations to deliver optimal product knowledge and after sales support to our clients. Customer interaction includes, physical studio space, online platforms messengers and live chats
• Update administrative data in systems and maintain records
• Staying up to date with multiple product knowledge and understanding customer needs across different services and assisting them.
• Network with various departments and groups that are involved in customer support, orders, and processing.

Requirements

• Organized, independent and able to multi-task.
• Team player with positive work attitude
• Good command of English.

1. WORK PASS

- Work Permit, PRC, PLOC, SPASS Application, cancellation, Renewal, & Adhoc issues with foreign worker.

2. NEA BUSINESS LICENSE RENEWAL (2 Years 1 Times)

- Update worker training list & Arrange training schedule.

3. ISO, BIZSAFE STAR (Yearly)

- Document preparation

4. PURCHASE (Monthly)

- Prepare Purchase Order, crosscheck supplier invoice with DO and PO before make payment.

- Issue cheque to supplier.

5. JOB VACANCY POSTING

- Post advertisement on newspaper.

6. PAYROLL

- Create employee profile

- Prepare & follow up employment contract for the new employee

- Key in, check attendance, and process payroll by using Info-Tech.

- Scan, File and upload employee related form to the system – AL, MC, Employment Contract, Attendance.

7. Any ad-hoc administrative matter assigned by management related to support operational activity.