Total 7,132 Senior Executive service operations manager job vacancies in Singapore

Job Description

• Work with the retail team to coordinate and facilitate the establishment of new retail stores.
• Assist in the identification and procurement of equipment, fixtures and fittings required for store operations.
• Coordinate with vendors and contractors to ensure timely delivery and installation of store fixtures and equipment.
• Conduct site visits and inspections to ensure retail stores are set up in accordance with brand standards and guidelines.
• Familiarise yourself with the products offered by the retail store, including their features, specifications and benefits.
• Compile and organise training materials, including product manuals, guides and visual aids, to support product training sessions.
• Work with product managers to gather relevant information and resources for training purposes.
• Perform retail sales functions and provide excellent customer service to meet customer expectations.

Requirements

• Minimum of 2 years of relevant work experience Minimum diploma in any discipline Strong analytical and problem-solving skills Excellent communication and leadership skills.
• Familiarity with emerging trends in the live streaming and retail industries.
• Able to undertake other ad hoc tasks

Job Description:

In-charge of deliveries to customers.

Ensure that deliveries are carried out responsibly and on time.

Ensure goods deliver tally with the invoice and delivery order.

Assist in the operations of all warehousing including stock control and stock inventories movement and yearly stock take accountability.

Clean up the warehouse and adhere to safety rules and procedures.

Report damaged and missing inventory to superior.

Any other duties as assigned by superior.

Requirements:

At least 2 Year(s) of working experience and have experience in the related field is required for this position.

Must possess at least higher Education/ Diploma in any field.

Bilingual speaker, need to liaise with Chinese & English client & workers.

Strong leadership skills and management competencies.

Able to work odds hours, weekends & public holidays.

Able to do hands on work like loading/unloading of heavy loads with safety concerns in mind.

Communicate effectively with customers and colleagues.

Must have computer knowledge and Microsoft office.

About Ferrari Group

As a one-stop service provider specializing in shipping, integrated logistics and high value-added services for precious goods worldwide, Ferrari Group is a leading corporation in the freight forwarding business for luxury clients.

Founded in Italy, now headquartered in London, UK, Ferrari group has a network of offices and agents in over 80 cities.

The Singapore office, with 3 offices across the city, is seeking talents to join our team in our expansion project.

Responsibilities

• Establishing and developing new accounts/ businesses.
• Maintaining and developing relationships with new and existing customers.
• Carrying out sales calls/ sales visits.
• Visiting potential customers/ preparing quotations and proposals.
• Preparing weekly & monthly sales reports.
• Gathering market and customer information on current and future trends.
• Handling day to day customer enquiries, order takings, in-house system data entry.
• Providing consistent interaction with clients to create and maintain customer relations.
• Actively promote the company's services and participate in sales activities.
• Ensuring company announcements, products, services, rates, policies and operational changes are communicated to customers on a timely basis.
• Data analysis & tracking.
• Supporting periodic KPI reports.
• Working closely with operations to ensure timely completion of services.
• Travelling as and when required for overseas business trips and events.
• Any other related functions to shipments co-ordination and ad-hoc duties.

Requirements:

• Minimum Diploma preferably in logistics, supply chain or business studies
• Fluent in spoken and written English
• Service focused and customer-oriented with strong interpersonal skills
• Self-driven, analytical and able to perform with minimal supervision
• Equally motivated by working independently as well as collaborating in a team
• Cheerful and pleasant disposition
• Computer Literacy (Microsoft Excel, Word, Powerpoint, etc)

• Events on-site coordination and execution (both in-person and virtual events)
• Events management and operations
• Events logistics set-up, preparation, and tear-down
• Client management, event facilitation, and briefing
• Recruiting, training, and management of a team of facilitators
• Events logistics planning, inventory management, stock-check, and equipment maintenance
• Developing and testing new games, creative workshops, and experiences
• Administrative duties and other matters required

Job Requirements:

• Fresh graduates are welcome to apply
• At least 1 year of relevant event experience preferred
• Outgoing and Sporty personality (love interacting with clients, coordinating events, client briefings, and set up and tear-down activity equipment)
• Strong work ethic, responsible, meticulous, and a problem-solver
• Able to handle a hands-on working environment (involves physical work, conducting outdoor events under the sun, event set-up and tear-down, maintaining equipment, etc)
• Proficient in using software such as Microsoft Office, Google Docs, Google Slides, Google Sheets, Zoom, etc)
• REQUIRED: Class 3 Driver’s License (Auto or Manual) (You will be required to drive our company vans)

Why Join Us:

• Join our fun and dynamic team to build the brand with us!
• Great learning opportunities (everything from client management, event execution, operations, logistics planning and execution, facilitator training and management, etc)
• Great career progression (if you perform well, you might be heading a team of operations executives more quickly than usual)
• Great working environment with capable people, merit-based systems, and nurturing culture
• Flat working structure. We take your feedback and contribution seriously, and we want you to grow together with the company

Benefits:

• Salary Range: SGD 2500 to SGD 3500 per month depending on qualifications & experience
• Performance bonus and incentives
• Medical, dental, and wellness benefits
• Great career progression opportunities
• Supportive and fun working environment with nurturing culture
• Training and mentorship provided
• Work in a fast-growing company and deliver real-world impact
• International and collaborative team
• Regular team bonding gatherings, outings, and year-end party to have fun with each other
• Company Incentive Trips
• Snacks, coffee, and drinks, in the office

Job Responsibilities:

• Manage daily operational and project implementation matters.
• Ensure timely login of sales orders and processing for all sales.
• Handle sales login for Key Account customers, including issuance of Purchase Orders and Delivery Orders.
• Liaise with vendors to resolve leadtime issues of equipment and negotiate project prices and payment terms.
• Monitor project status, forecast project risks, and take preventive measures.
• Work closely with the Finance Team on invoicing status and cash flow projections.
• Ensure all suppliers' price books are updated and made available to the sales team.
• Ensure inventory is accounted for and kept to a minimum at all times.
• Record all maintenance contracts in systems and provide information to the Services Sales and Post Sales team.
• Ensure a smooth and efficient sales handover process between project and post-sales.

Job Requirements:

• Able to work in a fast-paced, team-oriented environment.
• Experience with order management/supply chain management in a project-based company.
• Strong interpersonal skills, including face-to-face, email, and phone-based communication.
• Good planning, analytical, and problem-solving skills.
• Proficient in MS Office applications.
• Diploma in any discipline.
• Minimum 1 year of experience in a similar role.

• Assess port agencies’ quotation from required port agents.
• Liaise with port agents and ship charterers on tanker movements.
• Coordinate pilot for Singapore inward, berthing, unberthing and outward passage.
• Monitor vessels’ status and movement on a daily basis.

Requirements:

• Diploma and above
• At least 2 years of operations/post fixtures experience with shipowners, charterers or shipbrokers.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Under our Customer Service cum Sales Department (Wholesale), you will be responsible for Customer Service and Sales-related areas, mainly co-ordination of stock movement and communication with overseas offices and customers. You will be required to travel overseas to participate in exhibitions and showcase our products to potential and existing customers.

Job Responsibilities

· Responsible for customer service and sales of spectacle frames

· Perform general administrative tasks such as meeting coordination, generating of invoices and billing of goods

· Provide timely and accurate clarification and advice to customers’ enquiries

· Co-ordinate repair service for damaged goods

· Communicate and co-ordinate with both external customers and internal departments to ensure order fulfillment and/or resolve customer issues

· Provide feedbacks and suggestions for new product designs, improving sales

· Perform inventory related transactions such as purchasing, coordinating with suppliers and return of defective frames

· Liaise with suppliers and manufacturers over matters relating to production and design

· Monitor inventory transactions and track stock movements

· Daily invoicing and order processing

· Record, pack and prepare shipping documents for defective frames to overseas suppliers for repair/exchange and keep track of status

· Assist with filing, scanning and photocopying of documents

· Pick and pack stocks, housekeeping of stockroom

Job Requirements

· Secondary education and above

· Knowledge of Microsoft Excel/Word and basic computer skills (Autocount experience an advantage)

· Good written and oral communication skills in English and Mandarin to liaise with overseas suppliers and manufacturers

· Able to work independently and multi-task

· Patient, meticulous and process-oriented person

· Committed and hands-on with a positive attitude

· Able to travel overseas when required

Employee Benefits: 14 days Annual Leave, Medical Benefits, Staff Purchase discounts, opportunities for overseas travel

Working Hours: Mondays to Fridays, 8.30am to 6pm / 9am to 6.30pm

Location: 21 Kallang Avenue #07-167 Singapore 339412

Pls include full contact details (i.e. mobile number and email address) in your application. Interview invitation may be sent via email.

Customer Service Executive

Working days: 5 days

Working hours: Monday to Friday 8am-530pm

Salary: $1800 - $2300

Location: Tuas South [Transport provided at Choa Chu Kang Mrt]

Responsibilities:

• Attend customer enquires through emails and phone calls with prompt reply/ acknowledgement back to customer.
• Enhance customer satisfaction.
• Monitor and oversee the service situation.
• Manage customer service teams.
• Other adhoc duties as assigned.

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Responsibilities

· Responsible for providing strategic level/long-term planning

· Drive continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; work on strategic projects that have total building and network-wide impact.

· Effectively leverage the Operations and Area Managers to solicit ideas and understand problems and challenges

· Anticipate needs; make administrative decisions and requests for information

· Domestic and international travel logistics management, trip preparation and expense reporting

· Forecast and manage budgets and team procurement

· Coordinate department facility operations, including space planning and office moves

· Daily team support including: new hire set up; purchase of goods & services, process invoices

· Ensure compliance with administrative operations policies and procedures

· Develop and prepare reports and maintain database

Requirements

· Min dip/deg in any discipline

· Ability to work in a fast pace environment

· Team player and collaborator

· Excellent communication skills

· No experience needed, training will be provided

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Thank You.

Victoria Yam Wen Ting

R21103142

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Responsibilities

· Responsible for providing strategic level/long-term planning

· Drive continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; work on strategic projects that have total building and network-wide impact.

· Effectively leverage the Operations and Area Managers to solicit ideas and understand problems and challenges

· Anticipate needs; make administrative decisions and requests for information

· Domestic and international travel logistics management, trip preparation and expense reporting

· Forecast and manage budgets and team procurement

· Coordinate department facility operations, including space planning and office moves

· Daily team support including: new hire set up; purchase of goods & services, process invoices

· Ensure compliance with administrative operations policies and procedures

· Develop and prepare reports and maintain database

Requirements

· Min dip/deg in any discipline

· Ability to work in a fast pace environment

· Team player and collaborator

· Excellent communication skills

· No experience needed, training will be provided

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Thank You.

Victoria Yam Wen Ting

R21103142

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

The role is on Sales Executive Support and the main job duties are: - -

- Responsible for archieving and growing company revenue.

- To develop new business and increase base and identifies marketing opportunities of new customers.

- Promote and perform the company's brand name to expand the market share in order to widen buisiness opportunities.

- Strong understanding of date and customer insight to create compelling communications to different segments/users.

- To prepared & monitor sales volume and revenue on a regular basis.

Qualification :

- Good MS Office skills

- Good communication skills

- Entry level candidates are welcome/experienced person whose major in Mechanical engineering or who is interested with marine engine machinery.

We are Get Out! Events – the trusted event partner of household brands like Accenture, Deloitte, Garena, Rakuten, and UBS in South East Asia, organizing thousands of physical and digital events for over 1,000,000 participants. Our growing team is dynamic, caring, and professional.

We are looking for a qualified Events Executive (Operations) to join our team. You will be responsible for the day-to-day scheduling, and operations of various (1) digital & (2) onsite projects and management of vendors and suppliers.

For this position, you should be methodical and have excellent time management skills. As an Events Executive (Operations) at Get Out!, you should also use your communication skills to collaborate effectively with various teams. Ultimately, you should be able to manage and deliver our projects’ lifecycle within quality, time, and budget requirements.

Roles & Responsibilities:

★ Provide support for the sales and accounts managers

★ Plan and coordinate with the sales managers to properly execute projects within the given deadlines

★ Provide details and progress of each project to ensure a smooth transition from deal closure to event day

★ Remaining under budget with all costs

★ Establishing and maintaining relationships with vendors and venues

★ Collaborate with internal teams to design, develop and implement projects

★ Deliver projects on time ensuring quality standards are met

★ Communicate with the team and ensure all members are on board with delegated tasks

★ Managing events and addressing potential problems that may arise

★ Planning for potential scenarios that could impact the integrity of the event

★ Maintaining a working knowledge of the complex needs of a wide variety of events

Requirements:

★ Min. 3 years of proven work experience as an Events Executive (Operations)

★ Customer-focused with good attention to detail

★ Communication and team management skills

★ Comfortable with working on weekends (when required)

★ Creative and to be able to take the initiative

★ Friendly, enthusiastic, and willing to learn

★ Exceptional organizational, analytical, and creative skills to solve problems with limited resources

★ An ability to seek information beyond what is plainly presented to you, with an aim to understand company goals & actively find ways to be helpful in executing these goals

★ If you are able to read the whole Job Description - please include the Special Code "Apollo" on your Cover Letter

★ Self-direction, taking the initiative & proactive with excellent project management skills

★ Laser-focused when it comes to attention to detail and accuracy. You exhibit flexibility, prioritizations & the ability to multi-task

★ Excellent written and verbal communication skills

★ G-Suite experience, a must

★ Familiarity with Asana, Gcal, Zoom and Gmeet is a plus!

For interested applicants, kindly submit a 1-2 minute Video Recording - a brief introduction about yourself.

Our team is based in Singapore and would prefer someone based here.

You can learn more about our company at: https://getout.events

Responsibilities:

· Provide office general administrative support, including but not limited to receiving and distributing mail/parcels, organizing inventories, data entry, scanning and filing, etc.

· Provide customer service to both internal and external customers, including but not limited to the following tasks: attending to guests and walk-in visitors, simple house keeping, attending to customer enquiries, answering phone calls, etc.

· Assist in managing expense claims and simple bookkeeping.

· Able to prepare reports/ letters

· Other ad-hoc duties as assigned.

Requirements:

· Good computer skills, especially in Excel, Words, Power Point.

· Excellent communication skills.

· Have the initiative to improve processes.

· A fine eye for details

· Must be able to work in a fast pace environment.

· At least 1-2 years of relevant experience required.

· Positive working attitude and willing to learn.

· Able to work independently with minimal supervision.

Salary Range:

SGD 2,600 - 3,200

Responsibilities:

• To provide administrative support to the Operations team to ensure that the department is maintained in an effective, updated and accurate manner
• To carry out sourcing and purchasing duties
• To prepare invoices, data key-in and submission of regularly scheduled reports
• To coordinate paperwork relating to meter reading, carpark system, M&E services and other operational processes
• To assist in the documentation for handling of renovation works and reinstatement cases
• To assist in asset counting, tagging and write off
• To assist in the dealings and correspondences with tenants, vendors and shoppers
• To perform general administrative and clerical duties

Period:

• 2 years contract

Location:

• Dhoby Ghaut

Working Hours:

• Mon to Fri, 8.30am to 6pm

Salary:

• Up to $3300

Requirements:

• Diploma in Business Studies or equivalent
• Preferably with 2 or 3 years working experience in a similar capacity.
• Good communications and interpersonal skills
• Good command in spoken and written
• Knowledge of Microsoft Office application is required
• Systematic, organized and meticulous

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Info can be shared: -

• Basic Up $3000 + AWS + VB
• Freight Forwarding Services
• CIAS Cargo Changi (East Area)
• 5 Days, 9:00am - 6:00pm

Your Responsibilities: -

• Cargo booking, planning and closing to achieve maximization of cargo space & loading
• Planning and attending to customer complaints, claims and tracing
• Prepare Cargo Sales Report (CSR), airline daily reports, data entry, quotations and telesales
• Liaise with several parties to ensure cargo submitted according to IATA regulations

You will need: -

• Minimum 1 year of customer service experience in Supply Chain / Logistics industry

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

Job Title: Operations Executive

Location: Yishun Innova Junior College (YIJC), Singapore

Reporting to: Operations Manager

Work Hours:

• Mondays to Thursdays: 7.30am to 5.00pm (inclusive of 1-hour lunch break)
• Fridays: 7.30am to 4.30pm (inclusive of 1-hour lunch break)
• No service required on Saturdays, Sundays, and gazetted public holidays. However, flexibility to adjust working hours based on the college's needs is expected.

Objective:The Operations Executive will play a pivotal role in supporting the efficient functioning of Yishun Innova Junior College by overseeing various operational and administrative tasks. This role requires a highly organized individual with strong communication skills and a proactive approach to ensure the smooth execution of school improvement works and daily administrative operations.

Key Responsibilities:

1. School Improvement Works:

• Coordinate closely with contractors to minimize disruptions to school operations during improvement projects.
• Attend site discussions and operations meetings to represent the college's interests.
• Monitor site workers to ensure adherence to safety and security protocols.
• Conduct regular inspections of work progress and provide feedback to school management.
• Follow up diligently on rectifications of defects to maintain high standards.
  

1. Administration:

• Perform various administrative tasks, including documentation and record-keeping.
• Ensure proper storage and organization of project files and documents for easy retrieval.
• Track and monitor the payment status of completed projects and improvement works.
  

1. Others:

• Manage and operate school communication systems such as the Public Announcement System and Audio-Visual System.
• Assist the Operations Manager in overseeing estate management, including maintenance and cleanliness.
• Maintain the security and safety of school premises and property.
• Flexibly handle any other duties assigned by the management to support operational needs.
  

Qualifications, Skills & Experience:

• Preferably, a minimum of 3 years of experience in a related field, demonstrating competence in operational and administrative roles.
• Diploma in Facilities Management, Project Management, Engineering, or related courses would be advantageous.
• Proficiency in MS Word, Excel, and PowerPoint is essential.
• Strong interpersonal and communication skills are crucial for effective collaboration with internal stakeholders, contractors, and vendors.
• Customer-service orientation with a proactive mindset to anticipate and address operational needs efficiently.

EPIC Workshops is Singapore’s leading provider of Team Building Workshops through crafts. Here at EPIC, we believe that the best way for colleagues and friends to bond is through learning and creating things together. We provide a whole range of fun, engaging and team-building workshops. Every workshop at EPIC guarantees an Epic experience for our clients.

Our workshop variety includes workshops such as: Terrarium Making, Art Jamming, Leather Crafting, Candle Making, Marbled Coaster Making, Acrylic Pour Bear, Sneakers Jamming, Resin Coaster and many more.

We are a young and vibrant company, seeking for an enthusiastic and cheerful individual who have excellent interpersonal skills and likes to meet new people, to join our growing family.

If this is you, and you are looking for a non-traditional working experience, come join us now!

Visit us at www.epicworkshops.com.sg to learn more about what we do!

Job Description

- Transport staff to event venue for workshop

- Assist to setup before workshop and pack up after workshop

- Assist to facilitate and answer customers queries during workshop

- Delivery of products to clients location

- Maintenance of storeroom and stock take of products

- Maintenance of e-commerce platforms (Shopee, Lazada, Qoo10, Website, Carousell)

- Handle simple customers enquiries

- Packing and preparation of e-commerce orders for collection

- Administrative duties

Job Requirements:

- Class 3 driving license with at least 2 years of driving experience

- Able to speak English fluently

- Able to work independently

- Good interpersonal and communication skills

Customer Service Executive | Customer Support | Tuas

Working days: 5 days

Working hours: Monday to Friday 8am-530pm

Salary: $1800 - $2300

Location: Tuas South Avenue THE WESTCOM [Transport provided at Choa Chu Kang Mrt]

Responsibilities:

• Attend customer enquires through emails and phone calls with prompt reply/ acknowledgement back to customer.
• Enhance customer satisfaction.
• Monitor and oversee the service situation.
• Manage customer service teams.
• Other adhoc duties as assigned.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Our client is a leading bank in Asia and they are recruiting for Customer Service Executive.

about the job

• Resolves customer issues and inquiries received through various channels (calls, emails and social media) accurately and within the committed turnaround time.
• Resolves customer complaints and issues to the customer's satisfaction and accurately documents complaints, problems, and their solutions.
• Maintains up to date knowledge through individual and team training, attending meetings, and staying informed by reading information in the Contact Centre's knowledge management system.
• Safeguards the confidentiality of the Bank's customers and their data.

skills and experience required

• Degree in any discipline.
• At least 2 years of experience in a call center / banking / customer service environment is advantageous.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Are you passionate about the travel industry and thrive in a fast-paced environment? We are in search for a talented individual to join our team as a Product and Operations Executive.

Your responsibilities will include but not limited to:

· Good knowledge of tour products to create sales kit, costing and managing all relevant product information prior to sales or product launches

· Strategically plan itineraries and proactively source new products to keep our business ahead in the market

· Negotiate favourable rates with direct travel vendors

· Address any travel-related issues that may arise with efficiency and professionalism.

· Exceed sales targets and provide strong support to sales counters contributing to the overall success of the team

· Provide leadership, guidance and mentorship to junior team members as required.

· Demonstrate excellent problem-solving abilities and effective time management skills

· Undertake any additional ad-hoc tasks assigned by the company from time to time

To succeed in this role, you should possess the following qualifications and skills:

· Minimum of 3 years of relevant experience in the travel industry with proficiency in Sabre

· Minimum of a full “O” Level, Higher Nitec, Diploma, Advanced/Higher/Graduate Diploma, Hospitality/Tourism/Hotel Management or equivalent

· Possesses creativity, resourcefulness and meticulous attention to detail

· Highly organized with the ability to multitask and meet deadlines

· Motivated, success-driven team player capable of interacting with individuals from diverse backgrounds

· Excellent communication skills, proactive nature

· Proficient in MS Office

If you are ready to take on this exciting challenge, we invite you to apply! To apply, click the "Apply" button or alternatively, send your updated resume via whatsapp to +65 9878 7617 and state the job position you are applying for.

Let's drive excellence together!

Note: ONLY shortlisted candidates will be contacted for further selection processes.

Our client is Singapore’s leading sustainability-driven energy company. Due to their current expansion plan, they are looking for a Customer Relations Officer to join their Sales team, with the goal of further developing the already high-performing team. They are located in the Town.

Working days: Work 4 days per week including both weekends

Working Hours: 10.30am to 9.30pm

Responsibility:

• Meet personal sales goals and help the team reach theirs.
• Assist customers in-store and on the phone, sharing product details.
• Do direct marketing to boost sales.
• Take part in outdoor sales and events.
• Manage counter tasks, including handling payments.
• Take on extra tasks as needed.

Requirements:

• Minimum O level qualification.
• Preferably 1-2years with relevant experience
• Computer literate

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

19C9682 (Recruitpedia Pte Ltd)

EA Reg. No. R23119064

TEOH ZINI

Arcc Spaces

Launched in 2003,Arcc Spaces is a shared workspace platform that caters to established corporate/enterprise companies looking to transform the way they work, and drive innovation. We provide access to a collection of beautifully designed hubs, lounges and labs grounded in landmark projects across the world’s gateway cities. Our team are passionate about empowering today’s Arcc Spaces

Launched in 2003, Arcc Spaces is a shared workspace platform that caters to established corporate/enterprise companies looking to transform the way they work, and drive innovation. We provide access to a collection of beautifully designed hubs, lounges and labs grounded in landmark projects across the world’s gateway cities. Our team are passionate about empowering today’s leaders to meet, collaborate, learn, and access talent and opportunities.

Who Are We

Our Positioning is Elevated.

Our Hospitality is Warm and Authentic.

Our Perspective is Globally Minded & Curious.

Our Goal is To Engage Dialogue and Innovation.

Our customers are Progressive and Ambitious

Our X-Factor is Bringing buildings to life.

The Role

The Guest Experience Executive is a vital customer facing role, on the ‘ front lines’ who acts as an ambassador for the Centre Success & Operations Team.

As the “face” for Arcc Spaces, the role is responsible for all operations/client services for their centre(s) & tasked to build and maintain client relationships, ensuring client satisfaction and retention.

With a Focus on customers and our product offerings, they will be chiefly responsible for the execution and delivery for the range of products and services at their centre(s).

DUTIES & RESPONSIBILITIES:

Values

1. Be an embodiment of the Arcc Spaces values (authentic, responsible, curious, collaborative).

2. A strong and consistent brand ambassador for Arcc Spaces through professional presentation of oneself (verbal and written communication, deportment, hospitable, positive attitude, smile)

Centre Operations

3. Executes and elevates all centre specific customer engagement activities to promote client satisfaction and foster retention -e.g. maintains good relationships with clients, executes related activities such as events, community networking, shares feedback to your leaders and supports implementing initiatives/change)

4. Acts as a client advocate in providing feedback from the community back to the team for follow up in the constant pursuit of improvement.

5. Champion centre specific customer engagement activities to promote client satisfaction and foster retention.

6. Takes charge of clients check ins and outs; handles administrative and invoicing matters; ensures smooth operations of their respective centres.

7. Assists in all centres related engagement activities (breakfasts, pantry preparation, afternoon delights, etc).

8. Supports and oversees vendor relationships alongside the Centre Success Manager and Centre Success Director/ General Manager.

9. Partakes in any other duties as assigned

Commercial

10. Supports the Centre Success Manager/s in achieving outcomes of in-house commercial activities, such as achieving renewal targets, driving income (GSI, meeting rooms and events), maintaining operational budgets for allocated centre/s.

Product

11. Ensures desired operational standards and readiness by executing on expected objectives & strives for continuous improvement/innovation.

12. Enhances and delivers desired hospitality quality – e.g., know your clients, engage with clients consistently, provide input & feedback to your leader to improve the client’s experience. Utilize systems religiously (Freshdesk, Salesforce)

13. Commits to adhering to the hospitality or centre related trainings conducted by your manager and to motivate your colleagues to do the same. (e.g., adhere to the Arcc Service Standards, ensuring excellent verbiage(written/verbal), adopt a positive mindset, deportment, etc).

14. Enhances customer service quality – e.g., maintaining contact with customers, providing input & feedback to Centre Success Manager to improve the customer experience

15. Supports the Centre Manager by updating partnerships validity, sharing clients’ preferences, habits and sharing partnerships perks with clients.

The individual is required to handle customer inquiries/ request for quotation, bookings, and coordination. It would include create bookings in Company’s proprietary freight forwarding system, and coordinating with carrier, depot, trucking, insurance, and customs clearance.

The individual will also need to do BD activities with the intent to grow the topline.

1.Handle full set of import and export and all teh shipping documents such as BL,DO ,Permit and etc

2.Prompt Response and close communication with vendors, customers, carriers and

overseas agents

3. Offer solutions to client for shipment /space

4. To resolve routine and non-routine issues or complaints from customers.

5.Sourcing and negotiation of rates

6. Billing and closing of job files

7. Accurarcy checks on job files in in-House Freight Management System

8. Prepare Reports

9.Provide guidance and solution to juniors

10.Top Line Growth and Responsibilities through retention and penetration efforts, and

business development with Network Agent Partners and House Accounts.

11. Perform ad hoc duties as assigned by management

Qualification and Experiences

- Minimum 2 years working experience in Freight Forwarding

- A general diploma in Freight Forwarding / Logistics is preferred. However, candidate

without above qualification but with multiple years of proven relevant track records will

be considered too.

- Proficiency in English and 2ndLanguage skills

- IT Savvy

- Working knowledge of Import and Export processes.

- Ability to keep up the pace and stay efficient at the same time is required.

- Ability to find suitable solutions that work for the situation at hand.

Job Title: Patient Service Executive / Network Clinic Coordinator

Responsibilities:

· Support United Primary Care Network (PCN) recruitment, onboarding, and training of GP Partners.

· Promote GP engagement, attend to their enquiries and support them in Healthier SG (HSG) drive.

· Work closely with GPs for PCN and HSG enrolment of chronic and well patients

· Liaise with the service providers or GPs in arranging provision of ancillary services by PCN/HSG

· Support GPs in better integration and coordination with various social partners and institutions

· Provide administrative support to GPs on patient referral to community and social partners, such as Active Aging Centres (AAC), Day Care, Home Care services etc.

· Support the compliance of GP partners with audit requirements of the PCN program.

· Establish feedback management from MOH/AIC to GP partners and vice versa.

· Support the admin team in administering surveys and collating data for analysis and reporting.

· Share Clinic Performance Management to GP partners.

· Assist Nurse Counsellors to provide basic counselling to patients on their care plan compliance and lifestyle modification as required.

· Perform adhoc duties assigned by the Head of PCN.

Job Requirement:

· GCE O Level/ Diploma Holder/ Degree Holder.

· Relevant work experience in healthcare would be an added advantage.

· Ability to work as a team player and independently with minimal supervision.

· Meticulous and able to keep proper and timely documentation of HSG/PCN records, database and quality-related reports.

· Competent in MS Office, in particular MS Excel.