Total 5,353 Others/Any supply chain analyst job vacancies in Singapore

Responsibilities

• Ensuring team are executing orders & supporting operational matters in relations to customers requirements for regulations & compliance
• Develop and execute a comprehensive customer success strategy aligned with the company's goals and objectives
• Establish and maintain strong relationships with key customers, acting as a trusted advisor and advocate for their needs
• Implement best practices for customer onboarding, adoption, and retention, ensuring seamless and positive customer experiences throughout the lifecycle
• Collaborate cross-functionally with sales, product, marketing, and other teams to drive customer satisfaction and identify opportunities for upsell and expansion
• Analyse customer data and feedback to identify trends, insights, and areas for improvement, and implement strategies to address them

Requirements

• Degree in business administration, Marketing, or related
• 10 years of relevant experience within Customer Service scope, with hands on working exposure in SAP modules such as Sales & Distribution (SD) or Order to Cash (O2C)
• Proficient in leading a team, regional experience is a plus

Account Manager

Kerwin Tan Kai Bin (R1331624)

[email protected]

EA16S8107

-Starting from $2.4K Onwards!

- Office Hours

-Top 500 Companies in US

-Excellent Company Culture Allowing you to work with humble professional

-Recognised individual efforts, monetary rewards

-Min Diploma with no experience welcome to apply! Relevant working experience also welcome!

Job Scope:

Handle customer service and monitoring arrivals and assist in custom declarations

Follow up on inbound shipments and monitoring flight timings

Other adhoc duties assigned

For candidates who do not wish to apply via the site and would still like to apply in a P&C manner, please send in your resume to wa.me/6582888509 | [email protected]

- Name

- Residential address

- Copy of your resume

- Commitment period

04C3537

R2197936

EA License No: 04C3537

Our client is retailer designed to be a premium omni-channel shopping destination for both travellers and non-travellers. It prioritizes eCommerce and innovation and service excellence.

• Conduct regular data analysis of historical performance, market trends, and category/brand insights to offer commercial analysis and recommendations for sales strategies and inventory management.
• Create merchandise and financial plans to drive sales, profitability, and maximize inventory returns.
• Formulate merchandise and financial plans to enhance sales, profitability, and inventory returns.
• Oversee order creation, stock replenishment, and inventory management, including coordination with logistics and product teams.

Requirements:

• Degree in Mathematics, Business, Supply Chain Management, or a related field.
• At least 4 years of experience in travel retail or e-commerce industry.
• Strong team player with experience managing cross-functional collaboration and multiple product lines.
• Proficient in Microsoft Office, ERP systems and databases

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Responsibilities:

• Overall responsible for the support to customers, execution of Standard Operating Procedures related to ITIL Processes such as Incident Management, Event Management and Request Fulfillment
• Manage Major Incidents including management of customer & internal communications, management of internal and external communication bridges with our top-tier customers and escalations up to leadership level.
• Coordinate and collaborate with internal teams to facilitate timely incident resolution and request fulfillment.
• Invoke and manage crisis and security management processes.
• Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders.
• Document all actions in accordance with standard company policies and procedures.
• Act as the senior on shift and ensure proper shift handovers.

Requirements:

• Diploma or Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
• 3 years proven experience in managing all aspects of Major Incident.
• At least 4 years of experience in telecommunications within a large-scale business environment.
• At least 4 years of experience in a customer support role, preferably in a technical support or service desk environment.
• Experience with developing training programs and delivering training.
• ITIL V4 Foundation certificate and experience working with ServiceNow.
• Agile, Six Sigma or related certifications
• Having experience in the aviation sector is beneficial.

Additional info:

• Under 12 months contract, renewable
• Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage. Timing between 8am to 8pm (non-night shift)

To apply, please visit www.gmprecruit.com and search for Job Reference: 23981

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Working Location: Harbourfront (Near MRT)

Working Hours: 10am to 6pm (Mon to Fri)

JOB DESCRIPTION

• Interpret data and provide detailed reports, visualizations, and summaries of findings
• Use statistical methods, predictive modeling, and data mining techniques to uncover actionable insights
• Create comprehensive reports, dashboards, and presentations to communicate insights and recommendations to stakeholders
• Collaborate with different departments to understand their analytical needs and provide data-driven recommendations
• Assist in the development of business strategies by analyzing market trends, customer behavior, and operational performance
• Support the decision-making process by providing analytical inputs for new projects, investments, or changes in business operations
• Conduct research on industry trends, market conditions, and competitors to provide context for business strategies
• Present complex analyses and insights in a way that is easy to understand for non-technical stakeholders
• Provide forecasts and scenario analyses to guide risk management and decision-making processes

JOB REQUIREMENTS

• Minimum Diploma and above
• Strong analytical and problem-solving skills, with a deep understanding of data analysis techniques and tools
• Knowledge of statistical methods, financial modeling, and business intelligence
• Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

Responsibilities

• Provide guidance on policy information to internal clients – Ensuring insurance, legal, health and safety obligations are adhered to for all events

• Provide advisory services to internal clients to assist with cost mitigation – offering alternatives or championing use of office where possible for events

• Be the main point of contact with clients and vendors for all events

• Venue sourcing: provide options to internal clients based on their brief & budget

• Create and maintain a budget for each event, seeking approvals where necessary and reconciling costs post event

• Negotiation of rates and terms with suppliers

• Meeting logistics (venue management, caterers, audio visual etc) including drafting run sheets and floorplans

• High volume administration duties

• Process deposits and invoices for all events and coordinate with finance team in China to ensure payments are made on time and allocated correctly.

• Arrange printing and materials for events

• Liaise with internal (Marketing, Finance, Legal etc) and external clients (theme-ing providers, AV companies, printing suppliers, etc.)

• Draft & send communications

• RSVP management through online events management tool

• Provide occasional off-site support for functions

• Develop and maintain excellent working relationships with stakeholders and suppliers

• Assist M&E Manager with internal communications ideation and delivery

• Offer and brainstorm solutions to internal issues and assist to streamline program where necessary

• Work with pan-ASEAN team to streamline and baseline current processes to help smooth delivery across the region

Requirements

Education

• Qualification in a related field (e.g. events management) an advantage

Skills

• Excellent Customer Service skills

• Self-starter, with strong interpersonal, organizational, analytical, and verbal & written communication skills

• Ability to function as a Team Player and maintain a good working relationship, yet think and act independently with professionalism, discretion and confidentiality

• Ability to manage time and meet required deadlines in a fast-paced and dynamic environment

• Ability to exercise tact and diplomacy in all dealings

• Attention to detail

• Extensive event management experience preferred with a Hotel/Catering industry background (Including good planning and operational understanding/skills a necessity)

• Good financial acumen including budget management & understanding of financial reporting

• Strong computer skills and confident and professional phone manner

• Critical thinker with superior issue resolution skills

• 3rd Party Vendor/Partner & Service Quality Management

• Proficiency with standard Microsoft applications (excel, word, exchange) plus job specific tools (Share Point, Cvents etc)

• Multi-tasking skills; ability to manage own workload and adjust priorities to work efficiently and meet deadlines, often under compressed time pressure

• Not afraid to roll up sleeves and get involved and take ownership where necessary

• Policy interpretation and implementation

• Stakeholder relationship management

• Project/program management skills preferable, including continuous improvement methodologies

• Experience in a corporate environment preferable

• Good restaurant/venue/supplier knowledge in Singapore

• Strong time management skills

• Ability to adapt to change and use problem solving skills to overcome unexpected things that may arise

Work Experience

• 1 to 3 years in event management experience preferred with a Hotel/Catering industry background (Including good planning and operational understanding/skills a necessity)

Work Requirements

• Light travel, if required.

Shortlisted candidates will be offered a 6 months Agency Contract employment

Licence no: 12C6060

SwipeRx (Legal Entity name: mClinica) www.swiperx.com is the number one app for pharmacies across Southeast Asia. Today, SwipeRx connects over 250,000 pharmacy professionals from 50,000 pharmacies which reach more than 150 million patients every month. 1 in every 3 licensed pharmacists across Southeast Asia use SwipeRx to access online education and training, access industry information, and procure their inventory through our B2B e-commerce platform.

SwipeRx is a fast-growing, venture-backed, impact-driven technology company whose mission is to empower pharmacies to be the center of care in their communities and improve public health. We are a team of more than 400 smart and driven people operating across Southeast Asia. We work with the world’s leading pharmaceutical companies as well as global health partners to improve the quality, affordability, and accessibility of medicine, rapid diagnostics, and care at the pharmacy.

To support our mission, SwipeRx is now looking for a Senior Analyst, Regional Finance & Accounting. We need a highly ambitious and dynamic individual who has the drive to excel. At SwipeRx, people who take initiative and ownership are rewarded significantly.

The Senior Analyst will have the responsibility for ensuring financial reporting and analytics integrity for the Singapore HQ entity whose business activities are across South-East Asia. This role is heavily involved in finance processes supporting the Community business unit particularly on Public sector projects.

Your Role and Responsibilities

• Responsible for finance processes supporting public sector projects and grant submissions, adhering to the contract terms and conditions set by the various donors. The process will include the reconciliation of grant expenditure, making payments to verified expenditure, identifying non-fundable expenditure items, conducting budgetary checks etc.
• Prepare and deliver accurate monthly financial reporting for all projects, including monthly burn rate analysis as well as supporting budget submissions for new proposals.
• Prepare invoices and monitor payment schedules of the project revenue.
• Maintains and reconciles bank/financial accounts with accounting records by verifying, allocating, posting, and reconciling transactions and resolving discrepancies.
• Process monthly payroll for employees and consultants.
• Handle tax reporting and filing matters (GST, Corporate Income Tax etc.), including its filing and payment to tax authorities.
• Support Manager in preparation of financial statements for annual statutory filing including XBRL.
• Prepare audit schedule and attend to the queries raised by external auditors
• Prepare information for due diligence by investors/shareholders.
• Supports budget and forecasting activities.
• Support any ad-hoc requests by the Company.

Your Qualifications

• Degree in Finance/Accounting or professional accounting equivalent eg ACCA
• At least 5 years related working experience as a finance professional in an international organization /startup with a multicultural environment, having initial years spent at an accounting or audit firm.
• Hands on knowledge of accounting system Xero is a plus
• Familiarity with public sector grants or other similar grants or experience working for INGOs or international social and welfare organizations is preferred
• Have good communication skills (oral and written) and excellent interpersonal skills,
• Positive working attitude, willingness to learn and be an excellent team player.
• Excellent organization & problem solving skills
• Able to multi-task, work independently with minimal supervision.
• Resilient, attention to details and a strong drive to succeed

We are looking for a (Senior) Sales Program and Performance Analyst. The incumbent will be responsible to extract, manage and analyze large amounts of data from various sales related databases and / or CRM tool to support both Sales campaigns/programs as well as reports for Sales Management. You are also required to prepare information in an organized and systematic manner for a diversified audience; support the Commercial Planning & Research team in revenue, productivity and reporting efforts.

Your Tasks

• Develop and implement databases, data collection & analytics systems (such as Business Intelligence analytical platforms) and other strategies that optimize Sales efficiency and reporting quality.
• Establish automation for recurring data requirements including design and streamline reports at the country, segment and user level using BI.
• Educate and train users to use data as an analytical tool and to explore new opportunities and identifying areas of development as well as analyze reports to highlight areas of opportunities or concerns to Sales Management for action.
• Establish database infrastructure to organize large amounts of revenue and productivity data for correlation and reporting.
• Maintain Sales Information/Data Management & provide analysis; understand the various internal systems and its linkages to each other to extract the appropriate data from
• Support Customer Allocation, Portfolio Sizing exercises as well as Sales Target Setting preparation.
• Support the Customer Allocation / Sales Channeling & Portfolio Sizing exercises.
• Leading & preparations for Business reviews as well as providing insights to Commercial Management.
• Provide effective consultancy and advisory support for the purpose of improving effectiveness of Sales Programs.
• Manage & drive all Sales programs at a country level while ensuring adherence to Regional and Global standardisation and reporting requirements.
• Preparing Channel forecasting process as well as consolidate strategic input for bottom up revenue and major KPI projections.
• Champion for business reporting tools like START, C360 and Power BI including coaching new hires.
• Business Partner to Marcom Team for ECS outreach.
• Leading additional projects and task assigned and providing updates to senior management team and internal stake holders.
• Supporting cross functional internal audits like ISO and CRISP.

What You Bring

• Bachelor Degree or higher in Business / Computer Science / Engineering / Data Analytics / Finance/ Mathematics / Statistics or similar field.
• 2-3 years of experience in reporting and analytical roles.
• Strong command and proven record on managing Business Intelligence platform (e.g. Tableau, Microsoft PowerBI) as well as technical expertise regarding data models, database design development, data mining and segmentation techniques is advantageous.
• Proficient in advanced Microsoft Office skills (Excel, Access & Powerpoint) and IT Savvy, experience in managing large database of data.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Additional certifications in the field of ‘Data Analytics’ will be an added advantage.
• Projection and forecasting skills.
• Strong communicator with creative mindset.
• Knowledge of programming languages such as SQL, Oracle and Python, as well experience with machine learning is a plus.
• Proven project management experience.

Job Description & Requirements

Responsibilities

· Responsible for the implementation, support, administration, upgradation and management of windows Operating systems, MS Office products, etc.

· Responds to incidents utilizing a variety of communication vehicles including: email, bridge calls, conference calls, instant messaging, and one-on-one communications.

· End-To-End responsibility for time critical tasks, by engaging the appropriate partner to perform the activities

· Ensure that work is carried out within agreed service levels and in accordance with department guidelines. Create, maintain, and distribute reports of progress to senior leadership

Technical / Professional Skills

· Knowledge of Windows/Storage/Backup/User Access/Permissions/Networks etc, MS Office products, EzOffice, Using helpdesk portal and administration. Supporting Thinclients / Virtual PCs (VDI) (Windows), Desktop Operating Systems. Knowledge on VPN services, managing EUX inventory.

· Account lockouts, password resets, O365 issues support.

· Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with defined process and standards.

Non-Technical / Soft Skills

· Must have strong communication skills (Verbal and Written) and the ability to articulate task management, priorities, and issues, participate in customer visits, conference calls, and assisting with defining the scope of services tasks

· Must have worked for global customers and ready to work in 24X7 environments. rotating shifts & rotating weekly Offs. Able to use end user support tools like RDP, and/or other support tools.

GOOD TO HAVE

· Has experience supporting mobile like Ipad, Mobile, Tablets

· Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance

Skills (Key Words)

Knowledge of Windows/Storage/Backup/User Access/Permissions/Networks etc, MS Office products, EzOffice, Using helpdesk portal and administration. Supporting Thinclients / Virtual PCs (VDI) (Windows), Desktop Operating Systems. Knowledge on VPN services, managing EUX inventory.

Job Description & Requirements

Responsibilities

· Responsible for the implementation, support, administration, upgradation and management of windows Operating systems, MS Office products, etc.

· Responds to incidents utilizing a variety of communication vehicles including: email, bridge calls, conference calls, instant messaging, and one-on-one communications.

· End-To-End responsibility for time critical tasks, by engaging the appropriate partner to perform the activities

· Ensure that work is carried out within agreed service levels and in accordance with department guidelines. Create, maintain, and distribute reports of progress to senior leadership

Technical / Professional Skills

· Knowledge of Windows/Storage/Backup/User Access/Permissions/Networks etc, MS Office products, EzOffice, Using helpdesk portal and administration. Supporting Thinclients / Virtual PCs (VDI) (Windows), Desktop Operating Systems. Knowledge on VPN services, managing EUX inventory.

· Account lockouts, password resets, O365 issues support.

· Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with defined process and standards.

Non-Technical / Soft Skills

· Must have strong communication skills (Verbal and Written) and the ability to articulate task management, priorities, and issues, participate in customer visits, conference calls, and assisting with defining the scope of services tasks

· Must have worked for global customers and ready to work in 24X7 environments. rotating shifts & rotating weekly Offs. Able to use end user support tools like RDP, and/or other support tools.

GOOD TO HAVE

· Has experience supporting mobile like Ipad, Mobile, Tablets

· Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance

Skills (Key Words)

Knowledge of Windows/Storage/Backup/User Access/Permissions/Networks etc, MS Office products, EzOffice, Using helpdesk portal and administration. Supporting Thinclients / Virtual PCs (VDI) (Windows), Desktop Operating Systems. Knowledge on VPN services, managing EUX inventory.

Job Description & Requirements

Responsibilities

· Responsible for the implementation, support, administration, upgradation and management of windows Operating systems, MS Office products, etc.

· Responds to incidents utilizing a variety of communication vehicles including: email, bridge calls, conference calls, instant messaging, and one-on-one communications.

· End-To-End responsibility for time critical tasks, by engaging the appropriate partner to perform the activities

· Ensure that work is carried out within agreed service levels and in accordance with department guidelines. Create, maintain, and distribute reports of progress to senior leadership

Technical / Professional Skills

· Knowledge of Windows/Storage/Backup/User Access/Permissions/Networks etc, MS Office products, EzOffice, Using helpdesk portal and administration. Supporting Thinclients / Virtual PCs (VDI) (Windows), Desktop Operating Systems. Knowledge on VPN services, managing EUX inventory.

· Account lockouts, password resets, O365 issues support.

· Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with defined process and standards.

Non-Technical / Soft Skills

· Must have strong communication skills (Verbal and Written) and the ability to articulate task management, priorities, and issues, participate in customer visits, conference calls, and assisting with defining the scope of services tasks

· Must have worked for global customers and ready to work in 24X7 environments. rotating shifts & rotating weekly Offs. Able to use end user support tools like RDP, and/or other support tools.

GOOD TO HAVE

· Has experience supporting mobile like Ipad, Mobile, Tablets

· Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance

Skills (Key Words)

Knowledge of Windows/Storage/Backup/User Access/Permissions/Networks etc, MS Office products, EzOffice, Using helpdesk portal and administration. Supporting Thinclients / Virtual PCs (VDI) (Windows), Desktop Operating Systems. Knowledge on VPN services, managing EUX inventory.

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 1 year experience in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

• Responsible for reviewing and understanding requirements and translating them into high-level and low-level documentation including source to target mapping
• Responsible for build of data mappings, sessions and workflows to meet requirements (Informatica 10.x or higher)
• Responsible for development of job schedules that integrate the upstream and downstream systems (e.g. Control-M)
• Responsible for unit testing, debugging, and performance testing, with key focus on data accuracy and integrity
• Accountable for on-time delivery of all documentation, design, build, testing, and deployment according to the work breakdown structures
• Work with production support teams as required to support production activities, including production migrations, continuity testing, environment migration activities
• Must have impeccable written and oral communication skills down to the mapping documentation level
• Ensure that documentation is captured, maintained, understood by and available to business and/or IT partners
• Escalate critical technical issues and potential problems as needed to the Project Manager to address any related issues in advance of deadlines

Job Requirements:

• Should be independent, quick learner and team player
• Able to work independently with minimum guidance
• Have good communication skills (to work with various levels)
• Minimum 4 years or above with the relevant experience
• Proficiency in Informatica Power Center 10.x or higher preferably in an Unix(AIX/LINUX) environment with AS400/Oracle source and targets.
• Experience working on Informatica Metadata Manager 10.x or higher
• Must have experience in Oracle 11g or higher (SQL*Plus, PL/SQL)/Experience in Unix Shell Scripting (AIX/Linux)
• Experience Job scheduling tools like Control-M
• Good to have experience in Change Control Management tools & Visio
• Have experience on all stages of Software Development Life Cycle (SDLC)
• Able to do requirement gathering, impact analysis, ETL mapping, build, unit testing, support SIT/UAT/Production
• Able to organize and prioritize assignments in a fast-paced and deadline-oriented environment

• Working together with a managment team to define business and information needs.
• Translate business requirements into analytics and reporting specifications.
• Optimize and automate data collection processes.
• Provide and assist with daily operational tasks and system support.
• Assist and support sales team on current and potential clients.

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 1 year experience in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

Job Description & Requirements

Responsibilities

· Responsible for the implementation, support, administration, upgradation and management of windows Operating systems, MS Office products, etc.

· Responds to incidents utilizing a variety of communication vehicles including: email, bridge calls, conference calls, instant messaging, and one-on-one communications.

· End-To-End responsibility for time critical tasks, by engaging the appropriate partner to perform the activities

· Ensure that work is carried out within agreed service levels and in accordance with department guidelines. Create, maintain, and distribute reports of progress to senior leadership

Technical / Professional Skills

· Knowledge of Windows/Storage/Backup/User Access/Permissions/Networks etc, MS Office products, EzOffice, Using helpdesk portal and administration. Supporting Thinclients / Virtual PCs (VDI) (Windows), Desktop Operating Systems. Knowledge on VPN services, managing EUX inventory.

· Account lockouts, password resets, O365 issues support.

· Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with defined process and standards.

Non-Technical / Soft Skills

· Must have strong communication skills (Verbal and Written) and the ability to articulate task management, priorities, and issues, participate in customer visits, conference calls, and assisting with defining the scope of services tasks

· Must have worked for global customers and ready to work in 24X7 environments. rotating shifts & rotating weekly Offs. Able to use end user support tools like RDP, and/or other support tools.

GOOD TO HAVE

· Has experience supporting mobile like Ipad, Mobile, Tablets

· Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance

Skills (Key Words)

Knowledge of Windows/Storage/Backup/User Access/Permissions/Networks etc, MS Office products, EzOffice, Using helpdesk portal and administration. Supporting Thinclients / Virtual PCs (VDI) (Windows), Desktop Operating Systems. Knowledge on VPN services, managing EUX inventory.

Roles and Responsibilities:

• Work closely with the distribution channels and other support units to coordinate the EDD case management and ensure relevant supporting documents or alternatives evidence as obtained are acceptable within the internal framework requirements.

• For analyst that support the onboarding of the high net worth (“HNW”) and offshore business segments, to work closely with the AML Consultant and act as the SME in managing the end-to-end support for the NB onboarding. This will include conducting the relevant EDD review, SOF and SOW corroborations in line with the regulatory requirements and internal SOP.

• Managing and review the alerts resolutions arising from name screening / transaction monitoring / customer risk scoring systems and liaise with other functional units (e.g. Life Operations) for necessary investigation and follow-up actions. This include prepare the required EDD review accordingly and seek senior management approval.

• Conduct investigation into suspicious activities and prepare suspicious transaction report for timely filing to STRO.

• Assist in the annual HRC periodic review and trigger event reviews (such as but not limited to absolute assignment, policy loan application, 3rd party payor review) in accordance with the applicable AML/CFT policies / guidelines / SOPs.

• Maintain accurate regular review, risk assessment, trigger event review and enhanced due diligence records.

• Assist with the implementation of automated AML systems in regard to UAT, data gathering where required.

• Assist in preparation of the AML/CTF related management reports.

• Carry out other ad-hoc tasks or projects as assigned.

• Exercise diligence in delivering quality work and strong commitment to agreed timeline.

Requirements:

➢ Bachelor’s Degree and a relevant industry qualification in AML/CFT e.g. ICA, ACAMS.

➢ 2 to 5 years of experience in a financial crime compliance role within the insurance industry

➢ Strong knowledge of the applicable regulations and guidelines on AML/CFT e.g. MAS Notice 314, TSOFA

➢ Sound understanding of insurance operations and the financial crime risks and controls relating to AML and Sanctions.

➢ Appreciation of the changing trends and typologies relating to AML/CFT.

➢ Ability to multi-task and take on high volume of workload with aggressive timelines.

➢ Attention to details in investigation of alerts and reviewing customers’ profiles.

➢ Intermediate knowledge of Excel i.e. formula, macro, VBA is a plus.

➢ Familiar with AS400 system and Nice Actimize platform

Job Duties

• Research, design, and develop computer and network software or specialized utility programs.
• Analyze user needs and develop software solutions.
• Update software, enhance existing capabilities, and develop testing procedures.
• Work with hardware engineers for hardware-software integration.
• Implement applications using Microsoft development tools in N-Tier environment.
• Responsible for Web-based solution development.
• Provide supports to development projects throughout the project life cycle.
• Assists in physical and logical database design.
• Designs, codes, and tests technical solutions.
• Identifies system deficiencies and recommends solutions.
• Contribute to functional requirements and translate them into technical design and development projects.
• Perform and manage unit and system integration testing, conversion, migration tasks and documentation.
• Document features, technical specifications, and infrastructure requirements for self-produced technical work and job processes.
• Ensuring that development tasks are completed within the timeline provided and that issues are fully tested with minimal defects
• Perform any other ad-hoc tasks given by the Project Manager / Project Director

Skills & Requirements

• Diploma/Degree in Computer Engineering / Computer Science or Information Technology
• Experience in HTML, CSS and JavaScript
• Knowledge in C#, VB.NET, ASP.NET, MS SQL
• Experience in UML and Object Oriented Analysis & Design
• Experience in CMS customization and usage (please specify type of CMS in resume).
• Good documentation skills.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

Experience: 10+ Years

Role: System Analyst

Key Domain/ Technical Skills:

· Mainframe – online and batch processing

· Credit Card domain knowledge

Key Responsibilities:

System Analyst (SA) - Cards Issuing SA is responsible for the requirement analysis, effort estimation, application solution design for Cards Core Issuing application processes and related online and batch interfaces. SA documents requirements/solution traceability, functional design and works closely with functional BA, product/project managers, architects, application developers, and end-users in the development and enhancement of applications. SA also reviews detailed technical design, codes and test strategies, test results and is also responsible for defect triaging.

· Analyze business requirements and provide functional solution to business requirements

· Work with business, fellow SAs, FBA, architect, project team, testers and operations users as well as application development team for functional design/solutions

· guide testers/users in cards parameter setup for the new business (new org, product, pricing, etc)

· guide testers/users in the end-to-end reconciliation process

· prepare functional solution document

· support system integration, user acceptance, regression/performance testing - work closely with TCOE and business users to ensure coverage of critical and important functions

· post-implementation support

· identify and raise/escalate risks to the project/processes

Key Requirements:

Education:

· Bachelors’ Degree in Computer Science or related field.

Experience:

· Should have experience in the Credit Card Core Applications Issuing Business and has solid experience on common credit card interfaces.

· Should have hands on experience in Mainframe and Cards processing platform (Cardlink, VisionPlus etc)

Should have experience as Cards Issuing Application development lead

Detailed JD (Roles and Responsibilities)

• Data Collection and Analysis: Collect, analyse, and interpret data from various sources and complex transactions to identify trends, and insights that inform data solutioning processes
• Data Quality Assurance: Assist in data validation efforts to ensure datasets meet end users’ requirements to deliver high quality product releases, and continuous support in monitoring data quality and resolving data discrepancies
• Collaboration: Work closely with cross-functional teams, including data engineers, business analysts and stakeholders, to gather data requirements and ensure data integrity
• Enhancements: Identify opportunities for process improvement and operational efficiency
• Research and Learning: Deeply understand client’s relevant business activities, commercial interests and related processes, and continuously expand your knowledge and skills in data analytics techniques and tools

Mandatory skills

• BS/MBA in Finance, Accounting, Economics, Business Analytics or BS/MS in STEM or quantitative field (CS, Applied Statistics, Operations Research)
• 2-4 years of financial/business/data analyst experience
• Knowledge of accounting principles, financial statements, and financial modelling
• Understanding of Data Design Pattern differences between transactional ERP systems (SAP) and analytical data warehouses (BigQuery, Snowflake)
• Knowledge of SQL and working with large datasets
• Experience with data analytics tools and languages (R, Python…)
• Experience building interactive data visualizations, strong storytelling skills (Tableau, Streamlit, Shiny…)

Desired/ Secondary skills

• Experience building/applying statistical and/or machine learning solutions to solve business problems
• Ability to self-start and self-direct work in an unstructured environment, comfortable dealing with ambiguity
• Excellent problem-framing, problem solving and project management skills, with the ability to change direction quickly
• Strong verbal and written communication skills with ability to articulate results of analysis in business terms
• Confirmed ability to conduct complex, data driven analysis
• Ability to work independently and collaboratively in a fast-paced environment
• Eagerness to learn and adapt to new tools, techniques, and technologies in the field of data analysis

Domain

eCommerce / Retail / SAP

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 3 years experiences in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

We're in search of a Business Analyst who will act as a crucial link between our company and our customers. Your role will entail a combination of analytical thinking and exceptional customer service to assist clients in diagnosing and resolving technical issues. Additionally, you will have the opportunity to create and implement plans for improving customer support and utilizing insights from support issues to influence future product designs and business processes.

We're seeking a natural problem-solver who enjoys assisting others and can easily explain technical details. As the guardian of our customers' trust, you'll be responsible for providing them with prompt and accurate solutions to their technical issues. If this sounds like you, we'd love to meet you!

Responsibilities

• Provide the first level of support, work with and ask customers targeted questions to quickly understand and diagnose root cause of the issue, troubleshoot and/or escalate to the relevant teams.
• Research and identify solutions to common issues; document and maintain a knowledge base for Frequently Asked Questions so that end-users can look up solutions independently.
• Develop mitigating and/or preventive solutions to optimize efforts spent on customer support, including establishing problem solving guidelines, checklists, or other materials to improve response to recurring or routine user problems.
• Generate summary reports; analyse and present support trends and patterns to inform business needs or technical requirements.

Qualifications:

• Diploma or Bachelor’s degree in any field. Strong interest in working with computer applications and software.
• 3-5 years of proven experience in a Business Analyst or similar role, preferably within professional services or client-facing environments.
• Strong critical thinking and problem-solving skills: even when you do not have the solution to the problem, you know how to get the solution; this includes the ability to know what questions to ask
• Exceptional interpersonal and communication skills: able to articulate effectively in writing and verbally
• A quick learner and displays high willingness to learn
• Attitude: possess determination and commitment to strive towards excellence in everything you do. No detective leaves a case unsolved.
• Able to work independently and as a team: able to support multiple requests concurrently, able to multi-task and stay organized in a fast-paced environment.
• Possess a keen interest to pursue a career in tech. Those without tech experience are welcome to apply, subject to certain job roles where some tech experience may be required.

Benefits

• Opportunity to work with a high-value enterprise-level software that applies cutting edge AI-based optimization technology.
• Hone your ability to apply analytical & technical skills apart from a pure customer service role.
• Mentorship to manage internal and external stakeholders.
• Diverse opportunity for career advancement

We are looking for a dedicated technology business analyst who has deep understanding of the problems customers are facing and is accountable for capturing and communicating customer requirements as well as ensuring requirements are appropriately translated into digital solution designs.

Responsibilities:

• Should also have executed projects involving application on-boarding, stakeholder management and vendor management.
• Excellent technical and analytical skills; analyze existing capabilities and identify priority gaps and opportunities.
• Interpretation and understanding of Regulatory documentation and other related communication received in local language (Simplified & Traditional Chinese) and translate it to English language for Project team's benefit.
• Active participation in regular calls and email communication with the Project stakeholders (including Business & Technology teams) and application vendor, mainly where the communication is in local language (Simplified / Traditional Chinese).
• Active participation in Project's end-to-end process including requirement, development, testing and deployment.

Requirements:

• Bachelors’ degree or higher in Computer Science or appropriate field of study.
• 4 to 5 years' experience as a Business Analyst
• Proven track record in delivering digital applications using Agile Methodology while communicating with senior stakeholders across geographies.
• Knowledge or working experience in banking industry is mandatory.
• Working experience in Simplified & Traditional Chinese to translate communications from Taiwan markets.
• Having worked projects in the Taiwan or Chinese markets will be a plus.

We regret to inform that only shortlisted candidates will be notified / contacted

EA Registration No.: R24122125, Yap Mei Zhen

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

We are looking for a QA Tester to assess software/TV Apps quality through manual testing.

Responsibilities -

• Translate requirements into test scenarios and test cases
• Liaise with key stakeholders and oversea QA tester to confirm on the test coverage
• Executing test scripts and reviewing results
• Create logs to document testing phases and defects
• Report bugs and errors to development teams
• Help troubleshoot issues
• Point of contact of the QA related matters and inquiries for the project
• Lead the discussions during QA activities such as test coverage walkthrough, UAT execution
• Conduct post-release/ post-implementation testing
• Work with cross-functional teams to ensure quality throughout the software development lifecycle
• Getting sign-off for all test deliverables to close off the testing cycle
• Assist PM to formulate QA strategy for the project as necessary

Requirements:

• Diploma in Computer Science or Testing or equivalent work experience
• Minimum 2 years of working experience in QA
• Experience in working with stakeholders, conducting TV App/App reviews, and consensus-building
• Proven experience as a Quality Assurance Tester or similar role
• Familiarity with Agile frameworks and regression testing is a plus
• Ability to document and troubleshoot errors

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 3 years experiences in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint