Total 13,223 Others/Any support advisor job vacancies in Singapore

Job Descriptions

. Perform market research and generate interest in our applications

· Provide phone, e-mail, remote (80%) and onsite (20%) support

· Assist in testing software before release to customers

· Ability to deliver online training to customers

· Involve in business analysis for new feature development

· Create user guides for product features

· End to end service delivery from pre-sales demo, implementation and testing.

· Participate in installation, upgrade of software and assist in documentation of software products

Job Requirements

· Candidate must possess at least Professional Degree in Computer Science/Information Technology or equivalent.

· Working experience in business application support

· Experience in vendor environment

· Required Skill(s): Basic MSSQL queries, HR/ERP/Accounting Software Support

· Preferably have experience working in long term care or charity sector

· Team player with good analytical skills

· Looking for someone with support and project implementation for off the shelf ERP or accounting products

Job Responsibilities:

• Support running of Senior's programmes/activities at external venues
• Handle calls and email enquiries
• Involve in data entry (Microsoft Office functions, Salesforce etc)
• Assist in the logistic preparation for programmes/activities
• Other general clerical duties such as filing, SMSes publicity etc

Job Requirements:

• Able to serve English and Mandarin-speaking clients
• Good interpersonal and communication skills, with a service-oriented attitude
• Meticulous, attention to detail and accuracy
• Familiar with basic Microsoft Word and Microsoft Excel functions
• Passion to serve in social service sector

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

The Department

The IT Department is responsible for supporting and maintaining the Campus IT Infrastructure, AV Infrastructure and Phone system. Providing efficient system support to all users. The department is also responsible for resolving any IT-related faults Quickly and efficiently,

The Position

The IT support individual will provide effective IT assistance across all aspects of the business and will provide backup and support to the IT Manager. The individual is responsible for supporting and maintaining IT Infrastructure, AV Infrastructure and Phone system plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.

Key Responsibilities

· Installing and configuring computer hardware, software, systems, networks, printers, Desk Phones, and scanners

· Monitoring and maintaining computer systems and networks

· Responding in a timely manner to service issues and requests

· Providing technical support across the campus

· Repairing and replacing equipment as necessary

· Testing new technology

· Possibly training more staff members

· Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved

· Assist management in creating training materials pertaining to computer troubleshooting and usage

· Act as the initial point of contact for all computer and system-related concerns from all users.

· Organize and file documentation pertaining to warranties and instructional guides for computer hardware

· Escalate IT issues to the IT Manager where necessary

· Responsible for managing backups

· Manage AV and Telephone systems

· Setup class AV system, Setup class recording

· Setup AV system for On-campus event

· Creating purchase requisitions for IT hardware/software

· Ensuring all software purchased licensing is recorded and maintained

· Setting up new users and disabling expired accounts in accordance with HR requirements

Other

· Prepare documents, meeting materials, and correspondence.

· Perform basic administrative support duties as required to meet specific operational objectives.

· Perform miscellaneous job-related duties as assigned by the IT Manager

Requirements

At least 2 years of experience in related profession preffered

Degree/Diploma in Computer Studies, Certification like MCSE or CCNA will be advantage.

Working hours

5 days work week (might have shift timigs and MUST work one weekend)

Position: Application Development and Support
Employment Type: 1-year Agency Contract (Highly Renewable)
Location: Alexandra

Job Objectives
Application Development is responsible for the development, modification, maintenance, and support of all applications for the firm, including both internal and external products. The Application

Development focus specializes in planning, designing, and developing software systems (e.g., middleware, legacy, mainframe) and applications. Developers design, code, test, debug, and document program requirements, working with architects, product managers, and end-users in the development and enhancement of applications.

The Technology function is responsible for activities related to the strategic direction and control of all information systems and technology capabilities, both internally and externally. Includes system design and programming, network planning, budget planning, database management, and computer operations.

Key Responsibilities

• Analyse business requirements and create technical design documents that are in accordance with the company's architecture standards.
• Documenting design decisions, components and keep the knowledge base.
• Develop the code and provide hands on engineering expertise to the development teams
• Manage UAT User Queries & coordinate UAT Activities so that UAT can be completed timely.
• Ensures that expected application performance levels are achieved.
• Perform unit and system testing of application code as well as execution of implementation activities.
• Record and track defects uncovered during the execution of tests and escalated the issues status to project management and updated Teams on items of impact and participate in resolution; design retest cases/scripts/data to retest.
• Review the code developed by Vendor, enhance the system & performance Involves in performance enhancement analysis.

Job Requirements:

• Bachelor's degree in computer science, information technology, or a related field
• SWIFT/AMH, Banking Experience with Technical proficiency
• 6-9 years of relevant experience with key skills in AMH, SWIFT, Unix, Oracle, MQ and JAVA

If keen, kindly forward your CV to [email protected]

Tangspac Consulting Pte Ltd
#03-02 The Octagon, 105 Cecil Street, Singapore 069534
EA Personnel Name: Olsem Stefanus Emmanuel
EA License: 07C3635 | EA Registration: R2094432

1. Weekly Q-HSE Walk Roster

2. NCR drafting and submission (Register/Folder Update)

a. SQI update

b. Lesson Learned & Quality Alerts

3. QOC (Quality Observation Cards) improvement development

a. Digital development

b. Trend analysis

4. Quality rounds

a. Digital development support

b. Trend analysis

5. Package inspections

a. Focal for Inspections requests from project (SFP) to BV

b. IRN status

6. RFT

a. Company Q Champion activities monitoring

7. Topsides resident inspection team

a. Time writing focal point

b. Interview coordination

c. Vacation tracking

d. Packages Release Review Register and Fabrication Record Books

8. Quality Audits

a. Coordination

b. ToR preparations/ formatting, invitations, room bookings, site passes, inductions, transport

9. Quality Meetings

a. Planning

b. Recording (Scriber) MoM

10. Visual Management boards (physical/ digital)

a. Developing and maintaining “Quality” board

b. Progress tracking

c. KPIs

11. Actions

a. Tracking

b. Reporting

c. Daily Key Activities Summary from BV Platform to SHELL

12. KPI Reporting

a. Topsides Quality Reporting (including development of Power BI dashboards)

b. Repair Rates – Structural/Piping

Embark on a Career That Impacts Lives

Are you a university student in Singapore looking to jumpstart your career path, or seeking a dynamic role alongside your studies? Our role as a Student Financial Advisor offers the perfect blend of flexibility, entrepreneurial spirit, and unlimited earning potential. Join us and explore a fulfilling career in financial consultancy.

Key Responsibilities:

· Financial Strategy Development: Assess clients’ financial situations to devise strategies that meet their financial goals.

· Insurance and Financial Advice: Provide guidance on insurance and financial planning in areas like retirement, education, and investments using our comprehensive product suite.

· Client Relationship Management: Regularly review and follow up with clients to adapt their financial plans to life changes.

· Financial Analysis: Prepare and interpret financial summaries, investment reports, and income projections for clients.

· Client Network Building: Establish and maintain strong relationships with a growing client base.

Benefits & Rewards:

1. Tailored Training: Gain essential certifications and skills through structured courses, with ongoing support from dedicated managers.

2. Student Funding Programme: Benefit from our corporate financing scheme specifically designed for university students, supporting you in the first 24 months of your career.

3. Attractive Rewards: Experience our 'work hard, play hard' ethos, with incentives for top performers.

4. Flexible Income Structure: Earn uncapped income through a multilayered incentive system, including commissions, performance incentives, annual bonuses, and exclusive incentive trips.

Qualifications:

· Currently pursuing or have obtained a diploma or degree in any field.

· Driven by results and motivated by performance-based rewards.

· Strong interpersonal skills with a passion for empowering others financially.

Ideal for University Students:

· Flexible Working Hours: Perfectly suitable for balancing studies and work.

· Entrepreneurial Experience: Learn how to manage and grow your own business while studying.

· Mentorship from Success Stories: Be guided by mentors who began their successful careers as students, including one who earned S$90K/month during their days at NUS.

· Embark on this journey to not just build a career, but to make a meaningful impact.

Apply now and shape your future while shaping others!

The role involves coordinating between Application and Infrastructure Teams to implement Infrastructure Requirements for Applications.

Job Overview

The role involves coordinating between Application and Infrastructure Teams to implement Infrastructure Requirements for Applications.

Responsibilities and Duties:

• To coordinate in setting up Infrastructure and support Application Infra needs.
• Ensure Operating system, Middleware, Database performance ,Security /Bug fix patches, EOS and security (ISCD) compliance in accordance to the bank standards.
• Provides hands on technical expertise (SME) , senior level technical guidance to application team as necessary.
• Assist and respond promptly to incident, investigate and provide temporary/permanent resolution to incidents escalated with respect to Middleware/ Operating system/ Database performance, capacity, resiliency, stability, replication and other key aspects.
• Researching and recommending solution that best meet business needs and enterprise operational requirements.
• Provide technical support to application development teams.
• Evaluate releases of Middleware, Operating system, Database components and its tools to ensure entire environment is complaint with no/minimal impact.

Requirements:

• Knowledge in Kubernetes, Docker, Jenkins, DevOps, other Container platforms.
• Knowledge in Linux OS, Wintel OS, MariaDB or Any Other databases.
• Knowledge in Networking (F5 GTM/LTM or any other SLB).
• Minimum 5 years of professional experience and minimum 3 years of relevant experience.
• Willing to work in shifts and in weekends.
• Team player to work with multiple teams and teammates.

Our client, a leading Medical & Laboratory Equipment Company is currently looking for a Solutions Centre Specialist to join their team.

Salary: up to $4300
Work Days: 5 Days (9am to 5:45pm)
Work Location: Eunos (near Paya Lebar MRT)

Responsibilities:
• Project Management of systemisation solution including the workflow study for standard and customise solution.
• Create the procedures and tools for Business Partners to support the Systemisation and workflow study from pre-sales till project closure.
• Create template and documentation related to Project Management for Systemisation.
• Lead and train member as a Project Manager for project.
• Govern and manage all projects with Risk taken care off.
• Support Sales in systemisation project by conducting workflow and presenting the draft solution to customers.
• Conduct training for Workflow / project management.
• Any other matter as request by team leader.

Requirements:
• Diploma or Degree in Biomedical science
• 2 to 3 years of relevant experience in IVD market
• Proficient in Microsoft office and good communication skills
• Prior experience in handling of Hematology, Coagulation, Urinalysis products an added advantage
• Overseas Travel Requirement: 30%

Please submit your resume in MS Word format to [email protected]

Please remember to include your
1) Recent photo
2) Current salary & Expected salary
3) Notice period

UNITED PERSONNEL SERVICES
21 Bukit Batok Crescent
#11-74 WCEGA Tower
Singapore 658065
Tel: +65 6565 1939
www.united-personnel.com

EA Licence Number: 05C5278
Registration No.: R1103477

(All applications will be treated in strictest confidence. We regret that only shortlisted candidates would be notified)

We are looking for a competent Sales Support to provide personalized admin and sales support in a fast pace and timely manner.

Job Scope:

• Provide administrative and support to sales and admin team
• Management of company’s products’ library and resources
• To source and negotiate for products and services and obtain pricing information
• Assist in purchasing duties, tracking orders and ensure timely delivery
• Liaise with freight forwarders on outgoing samples and goods, ensuring smooth deliveries to customers
• Shipping and logistics coordination, coordinate unstuffing/warehousing duties
• Assist/coordinate the day-to-day delivery operations
• Prepare/issue delivery orders, collection notes and related documents
• Maintain good filing, photocopying, scanning documents & proper records of documents and correspondences
• Handling of phone calls or incoming visitors or contractors
• Other ad-hoc duties as assigned

Requirements:

• Candidates with working experience in administration and/or sales coordination/ sales support
• Detailed and organized
• Good communication skills
• Shipping experience will be an advantage.

Other Information:

• Furniture, B2B company
• Working Hours: Monday to Friday (9am – 6pm), Saturday (9am – 1pm) Alt.
• Working Location: Delta House, Alexandra Road

Work-life balance, essential financial knowledge, attractive remunerations

We are looking for university students or fresh graduates in Singapore to join us as a Student Financial Advisor. Are you are looking to kickstart your career, or seeking a meaningful role while studying?

This role offers flexible work arrangement, equipping you with essential knowledge on financial planning, along with attractive remunerations. Fret not, training & mentorship will be provided. Connect with us and explore a fulfilling career in financial advisory.

A day in the life of our Student Financial Advisor:

• Financial Strategy Development: Understanding your clients’ financial situations & goals to devise strategies that cater to their needs.
• Insurance and Financial Advisory: Provide a holistic approach on insurance and financial planning in areas such as retirement, education, and investments supported by our comprehensive product suite.
• Financial Analysis: Prepare and present financial summaries, investment reports, and income projections for clients.
• Client Relationship Management: Build strong relationships through regular reviews to adapt clients’ financial plans to life changes.
• Client Networking: Establish and grow a strong client base through networking & prospecting.

Benefits & Rewards:

• Tailored Training: Gain essential CMFAS certifications and skills through structured courses, with mentoring from dedicated managers.
• Student Funding Programme: Benefit from our corporate financing scheme specifically designed for university students, supporting you in the first 24 months of your career.
• Attractive Rewards: Embrace our 'work hard, play hard' work ethos, with incentives for top performers.
• Attractive Income Structure: Earn attractive income through a multi-layered incentive system, including commissions, performance incentives, annual bonuses, and exclusive incentive trips.

Qualifications:

• Singaporeans preferred
• Minimum 21 years old with Polytechnic Diploma, GCE 'A' level Certification or Degree in any field.
• Result-oriented & highly-motivated.
• Strong interpersonal skills with a strong passion to serve.

Ideal for University Students:

• Flexible Working Hours: Suitable for students.
• Entrepreneurial Experience: Experience how to manage and grow your own business.
• Mentorship from Success Stories: Guided by mentors who began their successful careers as students, including one who earned S$90K/month during their days at NUS.
• Apply now and kickstart your career in financial advisory!

• Manage day-to-day sales operation
• Sales Order Processing: Quotation, Sales Order, Purchases Order, Delivery Order, Invoicing
• Professionally handle high volume of inquires and assist to provide effective solution for customers’ issues
• Provide excellent support and customer-service
• Proactively sourcing for new sales opportunities through inbound lead follow-up
• Connect with key customer contacts (external) as needed
• Coordinate projects and support lead manager. Ensuring projects are worked according to agreed plan and kept on schedule
• Liaise with internal teams such as Finance, Procurement, Logistics and Marketing
• Assist in preparation & submission of relevant reports and documents for tenders
• Attend frequent online/ offline product trainings arranged by vendors
• Maintain good rapport with IT Business Partners

Job Requirements

• Diploma / Nitec holder
• At least 1 to 2 years relevant experience
• Exposure in IT Industry /computer hardware/ software/ maintenance contract is preferred
• Good interpersonal skills & customer service oriented
• 5 days work (9am to 6.30pm)
• Work location near Kaki Bukit MRT
• Salary $2500 - $3300

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

Our client is a Global MNC, one of the leading players in the Manufacturing sector. Due to business needs, they are now recruiting a Sales Admin to be part of their team for ongoing transformation projects. They are located in the Central – easily accessible.

Responsibilities:

1. Process Purchase Orders & Prepare invoices
2. Follow up on customers complaints and overdue payments
3. Perform data entry, filling, scanning
4. Providing after sales service

Requirements:

• Min Diploma in Business administration or Supply Chain
• Min 2 years of relevant experience in Sales Admin
• Proficient in Microsoft Office

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R21101676 (Ng Zhi Qing Alethea)

Core Skillset:

Service Delivery Batch scheduling and monitoring. AS400 & SICS

1. Bachelor's Degree in Information technology with 4-6 years’ work experience in banking environment, supporting SICS application systems

2. Technically competent in AS400 and excellent in RPG programming language.

3. Must have domain knowledge in Credit Card Application.

4. Knowledge for Visa and MasterCard simulator will be an added advantage.

5. Perform trend analysis and capacity management.

6. Perform troubleshooting and case investigation due to EMS alerts or lodged by users with a good root cause analysis.

7. Identify initiatives and recurring problems for optimizing and enhancement.

8. Perform bug fixes or apply hotfixes from Card vendor with proper test management cycle.

9. Perform recovery up to the point of service restoration.

10. Perform HA and DR exercise.

11. Manage audit and regulatory requirements.

Working location : on board of vessels (West side)

Working days : 5 days

Working hours : 8am - 5pm

Salary : $2,500-$3,500

Description:

• Preparation of Quotation for both spare parts and service attendance to customer
• Preparation and issue service kits and spare parts to service engineers
• Maintain good rapport with customers
• Attend to technical enquiries from customers
• Pick & pack of spares when necessary
• Prepare shipping documentation and arrange delivery with courier companies

Job Requirements:

• Able to read and understand schematic and block diagrams(Training will be provided)
• Min. Diploma in Electrical and Electronic

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

Duties & Responsibilities:

1. Answering phone calls and replying emails, providing retail prices and information

requested by customers and the service department.

2. Attending to our technicians’ and customers’ inquiries and requests for spare parts at the

parts counter.

3. To raise parts ordering request forms for customers’ cars as requested by service

advisors/technicians via Power Apps.

4. Monitoring and updating the Senior Parts Advisor/Supervisor on stocking level based on

movement.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

1) Receive, understand/record and ensure customers’ service needs attended.

2) Advise customers on repair scope, time and cost where applicable.

3) Obtain all necessary document and authorization (signed) before and after commencement of repair

work/claims.

4) Where applicable, co-ordinate with leasing companies to arrange for replacement car on behalf of

customers.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

• Well Established Company
• Baisc $2000 - $2500 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: North
• Working days: Monday to Friday
• Working hours: 9am – 6.30pm
• Training provided for those without/lesser experience

Job Responsibilities:

• Support sales team on daily administration
• Handle email/phone enquiries
• Process sales order and follow up payment with clients
• Update and monitor daily the Sales data system to support the Sales team forecast exercises
• Coordination, monitor and troubleshooting assistance for client’s order, account statuses and other relevant problems
• Coordination of shipping schedule
• Preparation of shipping documents (commercial invoice, packing list etc.)
• Follow up with clients on the phone for administrative purposes
• Assist in general administration duties
• Any ad hoc duties as assigned

Job Requirements:

• Possess minimum GCE O level / Professional Certificate / Diploma in Business Administration or equivalent
• Training provided for those without/lesser experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted

Leong Wei Ling (R23117584)

EA Recruitment Pte Ltd

EA License No: 21C0492

Title: Informatica Admin Support

JD:

• Informatica Power Center
  Designer Tools Server Admin Support
  Unix/Linux Informatica Upgrade Support
  
• Accountable for overall Informatica support delivery.
• Manage and drive all the client meetings independently.
• Provide regular and proactive status reports to client on Informatica tickets.
• Work with Junior resource in the team and ensure all Informatica support tickets/assigned actions are delivered on time and with good quality.
• Should be able to articulate the incidents/business impact and work confidently with Informatica Vendor and Infrastructure teams to resolve the issues.
• Manage and guide junior resources.

For quick discussion regarding the role please contact at 92333815 or [email protected]

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

• Processing of customers’ orders and invoicing.
• Processing of Purchase Orders.
• Knowledge for logistic arrangement in Import & Export
• Monitor status of outstanding Shipments
• Liaising with 3rd party logistics company / courier services
• Assist in sales support on customer enquiries
• Sourcing for new suppliers and materials / goods
• Identify, anticipate and resolve customer issues in timely manner.
• Other ad hoc duties as per assigned.

Requirements

• Possess minimum 1 year of experience handling Export/Import Documentation
• Possess experience in contract negotiation (e.g. LC)
• Good written and communication skills
• Fresh graduates welcome (Training provided)

Support project teams in various project phases of projects from planning to delivery. This could entail helping with documentation, minutes, task tracking, etc.

Support the project teams in project related events/meetings, including security clearance and/or project/site clearance for staff and contractors.

Plan, implement, execute and oversee all aspects of an event.

Process purchase orders and perform acceptance, in a timely and accurate manner.

Co-ordinate and work closely with suppliers to ensure timely deliveries of goods and information to internal stakeholders.

Support on related reporting and administrative duties, interface with vendor regarding products and services needed.

Meet project deadlines as assigned. Coordinate and execute meeting logistics and event.

Support new business processes by conducting research as well as drafting credentials and proposals. Participate actively in internal and client meetings, offering knowledgeable observations and suggestions; maintains self-awareness and professionalism to ensure contributions are appropriate.

Maintain self-driven passion and actively develop knowledge of client issues and related industry trends, establish relationships with key opinion leaders, participate in industry networking events and inform team leaders of potential new business opportunities.

Other responsibilities as assigned by superiors.

Working hours 8.30am~5.30pm; Alternate Saturday work 08.30am_12.30pm

Working location : Pioneer and Tuas

Support project teams in various project phases of projects from planning to delivery. This could entail helping with documentation, minutes, task tracking, etc.

Support the project teams in project related events/meetings, including security clearance and/or project/site clearance for staff and contractors.

Plan, implement, execute and oversee all aspects of an event.

Process purchase orders and perform acceptance, in a timely and accurate manner.

Co-ordinate and work closely with suppliers to ensure timely deliveries of goods and information to internal stakeholders.

Support on related reporting and administrative duties, interface with vendor regarding products and services needed.

Meet project deadlines as assigned. Coordinate and execute meeting logistics and event.

Support new business processes by conducting research as well as drafting credentials and proposals. Participate actively in internal and client meetings, offering knowledgeable observations and suggestions; maintains self-awareness and professionalism to ensure contributions are appropriate.

Maintain self-driven passion and actively develop knowledge of client issues and related industry trends, establish relationships with key opinion leaders, participate in industry networking events and inform team leaders of potential new business opportunities.

Other responsibilities as assigned by superiors.

Working hours 8.30am~5.30pm; Alternate Saturday work 08.30am_12.30pm

Working location : Pioneer and Tuas

Jobscope:

· Providing administrative and documentation support to the sales team

· Read and understand orders – to ensure it can be fulfilled smoothly.

· To ensure orders are placed correctly and timely.

· Keep track the delivery status of orders regularly to avoid late penalty.

· Respond effectively and efficiently to customer’s inquiries.

· Follow up with factory about the delivery schedule and documentation

· Maintain & update filing and database system regularly.

· Support day-to-day operations – Prepare Proforma Invoice, follow up deposit/advance payment, shipping instruction and shipping documents.

· Prepare and apply of Certificate of Origin

· Any other ad-hoc duties as required.

Requirements

· Min GCE 'O' / 'A' Level

· Meticulous, responsible and positive attitude

· Billingual - English & Mandarin.

Want to be part of a fun and exciting team in one of the fastest growing IT companies in Singapore? Xtremax is an established IT company that provides IT services such as website development and design to government agencies and private companies to help them transform their digital experience. We are expanding and actively looking for an experienced and highly motivated individual for the Technical Support role.

Responsibilities:

• Provide customer support by answering phone and email enquiries
• Primary investigation, information gathering before escalating to internal team for further diagnosis
• Manage operational issues/risks in a timely manner; escalating when necessary
• Keep track of service requests to meet service KPIs
• Follow standard operating procedures, and respond professionally
• Communicate effectively between customers and development team on escalated issues
• Understanding of issues raised by customer
• Good sense of ownership to customers’ reported issues and track them through resolution and bring to closure of ticket raised
• Serve as a key point of contact based on agencies assigned
• Cross functional collaboration: You are required to work with different teams within our organisation to meet the needs of our business.
• Escalate critical issues / roadblocks to the Technical Support Team Lead

Requirements

• Minimum polytechnic diploma in IT, computer engineering, or relevant experience
• Preferably have knowledge in cloud services (eg. Microsoft 365, Amazon Web Services, Microsoft Azure, Google Cloud)
• Preferably have knowledge in ticketing system (JIRA)
• Good interpersonal and communication skills
• Strong analytical and problem solving/troubleshooting skills
• Strong interest in technology
• Ability to communicate highly technical information to both technical and non-technical customer audience
• Ability to work independently and as a team in a dynamic environment

By submitting your resume/CV, you consent and agree to allow the information provided to be used and processed by or on behalf of Xtremax Pte Ltd for purposes related to your registration of interest in current or future employment with us and for the processing of your application for employment.

You also represent to us that you have obtained the consent of your referees when you disclose to us their personal data for the purpose of conducting reference checks.

The personal data held by us relating to your application will be kept strictly confidential and in accordance with the PDPA. You may also refer to our Privacy Policy for more details here: https://www.xtremax.com/privacy-policy

We regret to inform you that should you not consent to providing the necessary data required for us to process your application, your application will be considered void.

Apply for this job