Total 341 Manager support advisor job vacancies in Singapore

Job Overview

The Senior Manager, Customer Support manages a team of Customer Support Specialists, Technical Support Specialists and Associate Managers, Customer Support. They are responsible for auditing performance, ensuring successful onboarding and collaborating with the Director, Customer Support to develop business strategy and set regional Customer Support strategy. Ultimately, the Manager, Customer Support is responsible for managing an effective Customer Support team with an emphasis on professional development.

Team Overview

Customers are King! Each and every day the Customer Success Team works to ensure that our clients are maximizing the value they receive from PitchBook. Onboarding, training, support, business development and renewals are handled by the Customer Success team. Customer Success does whatever it takes to ensure our customers achieve their goals and continue to grow their engagement with the PitchBook Platform.

Outline of Duties and Responsibilities

· Manage and lead a team of Customer Support Specialists, Associate Managers and Team Leads to achieve SLA and meet quality standards for all client work

· Ensure all new team members are successfully onboarded working with the Team Lead and Associate Manager to manage an effective process; facilitate trainings as needed

· Provide coaching and career development for team members

· Maintain a regular cadence of 1:1s with each team member to recap performance, identify improvement opportunities and support career development

· Audit customer chat, email and phone interactions monthly for quality and process adherence

· Run performance reports in Salesforce and Tableau to track team results and update the Director, Customer Support weekly

· Set team schedule in concert with other global offices to ensure overlapping business hour coverage

· Conduct biweekly team meetings to update Customer Support Specialists on best practices and continuing expectations

· Collaborate with the Director, Customer Support to develop the overall support strategy within the Customer Success organization

· Serve as a point of escalation for critical client questions and coordinate with direct reports to resolve all client issues

· Participate in Customer Support promotion and hiring process. Serve as the final decision on new hires for the team

· Leverage a suite of tools including Salesforce and Talkdesk to monitor workflow, SLA and team performance

· Cross collaborate with other departments from Product to Research to provide actionable feedback and help innovate our internal processes

· Continually evaluate the opportunity for process improvements and implement best practices

· Regularly review Highspot to ensure you and your team are knowledgeable on the latest product and data initiatives and releases

· Collaborate with Customer Support management in other PitchBook locations on process design and implementation as well as overall team initiatives

· Support the vision and values of the company through role modeling and encouraging desired behaviors

· Participate in various company initiatives and projects as requested

· Support the vision and values of the company through role modeling and encouraging desired behaviors.

· Participate in various company initiatives and projects as requested.

Experience, Skills and Qualifications

· Bachelor’s degree or equivalent experience required.

· 5+ years previous experience in customer support or operations experience and 2+ years leading a team, ideally in a Customer Support or Operations environment

· Demonstrated success with workflow optimization in a real time, fast paced environment

· Proficient with Salesforce or similar CRM preferred

· Proficient with MS Excel including pivot tables and advanced formulas

· Have knowledge of SQL, ability to modify basic queries

· Have excellent verbal and written communication skills with a keen eye for detail

· A client first attitude and love to engage with customers

· Interested in financial markets or services, particularly private equity and venture capital

· Ability to operate with a strong sense of urgency and deliver results

· Have terrific prioritization skills to high call volume in parallel with project work

· Comfortable to engage with a diverse array of customers

· Team player with the desire to try new ideas in order to achieve greater levels of success

· Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word and Excel with the ability to pick up new systems and software easily.

Working Conditions

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support II team member in Corporate Technology, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

• Determine and ensure execution of appropriate actions to recover business services as quickly as possible

• Run the technical bridge to drive all diagnostic and resolution activities

• Identify all resources needed to resolve the incident, including resources from JPMC partners, external vendors, different lines of business, and perform on-call support as required

• Ensure all incident team members are aligned to the outcomes required and operate within the agreed best practice operating procedures for the incident

• Participate and proactively contribute in process improvement during incident downtime, post-incident reviews and problem management activities to ensure improved future performance of the team

• Actively design and manage personal improvement plan to set and meet team and individual performance goals

• Review the Corporate Technology environment to proactively identify events or lower severity incidents that could have major business impact if not resolved swiftly

Required qualifications, capabilities, and skills

• Bachelor's degree in Computer Science, Information Technology or related disciplines

• Minimum of 2 years’ experience in incident management, production support, IT operations or application support

• Previous experience managing Major Incidents in a corporate environment, with In-depth knowledge and understanding of Incident Management practices, skills and tools

• Automation/coding/experience is a definite asset (SQL/Python/Java/Splunk)

• Experience with Incident Management tool ServiceNow is required

• Excellent communication skills, able to communicate with senior Technology and Business management, and able to exercise judgement and sound decision-making under pressure

• Strong team player, ability to foster relationships from both a business and technical point of view as well as influence others across all contributing teams and disciplines

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=cc74f8c9a93cd17f65283c292bbf783e

• Attractive salary package + Lodging + Transport + Bonus and other benefits.
• Permanent role and based in western part of Brunei.
• Top-tier subsea IRM [Inspection, Repair, Maintenance] provider

Our client a top-tier subsea IRM provider. Join our client team ensuring asset integrity with cutting-edge technology and a safety-first approach. Explore rewarding career opportunities with our client today.

Job Responsibilities:

The Project Manager reporting to the Managing Director, oversees project delivery, ensuring timely completion within budget, negotiate with clients, interact with internal teams, contractors and vendors. Accord the highest priority to HSE and Quality aspects of the project

Project Management:

• Efficient coordination ensures project success and minimizes risks.
• Ensures project plans and revises as appropriate to meet changing needs and requirements.
• Prepares for Peer reviews, HAZID’s, and Operational Readiness reviews
• Manages day-to-day operational aspects of a project and scope.
• This role is pivotal in ensuring project success, maintaining client relationships, and upholding safety standards, contributing significantly to the company's growth and reputation.

Project Controls:

• Tracks and reports costs and expenses on a monthly basis.
• Budget management and revenue forecasting ensure financial stability.

Client Relationship:

• Client satisfaction and retention are crucial for business growth.
• Manages day-to-day client interaction.

QHSE:

• Ensuring compliance with safety standards and fostering a safety-first culture are paramount.

Qualifications

• Bachelor’s Degree in Engineering mechanical/ civil or equivalent.
• PMP or Professional Engineer certification preferred.
• Minimum of 15 years’ experience in offshore subsea construction/ Underwater contracting/ offshore installation of pipelines and structures and subsea/SURF operations preferred.

Other Information:

To apply please click on the APPLY NOW button or email your resume to [email protected] with the following details in your resume:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified.

Lionel Cheow

EA License | 14C7092

EA Registration Number | R1105005

Corporate Services (Level 1)

• Handle workstation management through Masterisation, preparation, remote access token, hardware issues and patching.
• Manage the corporate applications such as HCL, SAP B1, Citadel, Postfiles, TIXEO, Part Portail, video conferencing, secure IP Phone and LAN systems.
• Establish VPN connections for satellite sites and enforce Group IT security directives
• Conduct IT induction training for new joiners such as user charter and periodic trainings for user support
• Implement and verify IT measures for securing classified documents, industrial and commercial information
• Provide IT support for expatriates and visitors’ laptop and secure smartphones.

Local Services (Level 1, 2 and 3)

• Conduct system tests, monitor performance, and resolve issues.
• Develop and monitor service-level objectives and improve user satisfaction.
• Install and test software and hardware for users
• Conduct studies for new solutions and ensure system integration.
• Prepare reports on incidents, classify and escalate issues, and provide post-incident support.
• Participate in budget preparation and manage support expenses like mobile plans, copier machines, and internet services.

Requirements:

• Professional Certification or Bachelor Degree in Computer Science, IT or a related field
• Minimum 3 to 5 years’ experience in IT operations
• Proficient in managing and troubleshooting servers, PCs, printers, and other IT infrastructure equipment
• Knowledge of Fortinet, inventory management, remote desktop, and Windows server maintainence and troubleshooting
• Experience in HCL lotus note a plus
• Good interpersonal skills with the ability to communicate effectively with all stakeholders
• Good organisational skills with the ability to multi-task
• Ability to work independently, manage priorities and meet deadlines
• Ability to adapt to changing technologies and environments

JOB DESCRIPTION

Crossinvest (Asia) is an CMS-licensed multi-award-winning Independent Asset & Wealth Management company with nearly 40 years of Swiss heritage. We specialize in wealth management solutions for international HNW & UHNW clients. Visit: www.crossinvest.sg

Our lucrative revenue share model for our Client Relationship Managers include high payout of revenue/commissions earned and recognizes all revenue streams from multiple sources. We are open-architecture, have no sales targets for our RMs, no geographical coverage restrictions per RM, and payouts are contractually guaranteed. Client accounts can be managed across multiple private banks and our experienced operations team facilitates account openings for new clients and set-ups for new entities.

We are looking for entrepreneurial Client Relationship Managers to join our Singapore office whereby your clients* can benefit from multi asset class portfolio management/advisory by our Investment Team, structured credit /lending solutions, institutional execution & pricing, across 20+ private banks, as well as life insurance arranging and family office advisory services. *We offer our investment services to Accredited Investors, global residences.

Primary Responsibilities

· Bringing in new clients to Crossinvest (Asia) – whereby clients will mandate our company to manage their private banking accounts on their behalf – with the option of selecting discretionary mandate, advisory mandate or execution-only mandate.

· Generate sales revenue from your clients – revenues can include portfolio management fees, advisory fees, loan arrangement fees, brokerage commission retrocessions, referral fees for insurance deals, account set-up fees, and so on.

· Manage your client relationships – investment advisory working with our Investment Team, and client account management working with our Operations team, and structuring loans & insurances working with our inhouse wealth solutions team, as well as compliance/due diligence with our onboarding team.

· Provide excellent account management services to your clients.

· Operate as a licensed RNF rep and comply with MAS guidelines.

Requirements

· Private Banking RMs, Investment Advisors/Counsellors, Priority Banking RMs, commissions-based RMs, all welcome to apply. Singapore Citizen, PRs, and EPs, all acceptable.

· Relationship Management/Private Banking experience of at least 3-5 years

· Accredited Investor client book of at least SGD 100mil AUM in total (can be across multiple private banks), which you can bring across to be managed/advised by the firm.

· Track record of revenue generation of at least SGD 500k annually.

· Sound understanding of the financial markets and financial products, with minimum of 3 years of experience in dealing capital markets products.

· Robust technical skills with critical thinking abilities.

· Entrepreneurial and able to diversify & grow revenue streams, as well as establish professional networks within the industry.

· Strong interpersonal, communication and presentation skills with a cosmopolitan mindset.

· Previously/currently RNF licensed and/or have sufficient professional qualifications to become a licensed representative. Preferred qualifications include CFA, CACS, Module 3/5, Insurance or Accounting qualifications, IBF-Accredited qualifications, or other International equivalent qualifications.

Job responsibilities:

Sales & Advisory

• Market a range of retail banking and investment products.
• Upsell and cross-sell the Bank's suite of products and services.
• Offer advisory service recommending suitable wealth management products for potential customers.
• Report sales activities and results to the management on a regular and prompt manner.
• Competent on all KYC/CDD procedures, AML guidelines and all other regulatory guidelines governing the Sales & Advisory process.
• With the cues from customer feedback, pro-actively identify opportunities and provide feedback for improvements in all areas including product & service offering, sales process or operations.
• Supporting, contributing, promoting and driving technology initiatives like Internet applications, mobile applications, etc towards promoting customer convenience and service excellence

Customer Relationship Management

• Take ownership to respond for all customer issues and navigate internally to address issues promptly and/or escalate to relevant authorities promptly.
• To act as a single point of contact for all customers under handling.

Operational Efficiency

• Be responsible for 100% accuracy on the various forms submitted to Operations or to Partners for execution.
• Jointly responsible for the up keep of the branch aesthetics as per the Corporate Identity guidelines.

Requirements

• Bachelor's Degree or equivalent; preferably in Banking, Insurance & Financial Services
• Minimum of 1-2 years of experience in sales and financial products and services.
• CMFAS certified required - M5, M8, M8A, M9, M9A, HI, BCP, PGI.
• Excellent customer focused mindset and strong interpersonal skills.
• Sound knowledge of banking, wealth management and insurance products
• Strong understanding of financial compliance and regulatory requirements in Singapore.

• Attractive salary package + Lodging + Transport + Bonus and other benefits.
• Permanent role and based in western part of Brunei.
• Top-tier subsea IRM [Inspection, Repair, Maintenance] provider

Our client a top-tier subsea IRM provider. Join our client team ensuring asset integrity with cutting-edge technology and a safety-first approach. Explore rewarding career opportunities with our client today.

Job Responsibilities:

The Project Manager reporting to the Managing Director, oversees project delivery, ensuring timely completion within budget, negotiate with clients, interact with internal teams, contractors and vendors. Accord the highest priority to HSE and Quality aspects of the project

Project Management:

• Efficient coordination ensures project success and minimizes risks.
• Ensures project plans and revises as appropriate to meet changing needs and requirements.
• Prepares for Peer reviews, HAZID’s, and Operational Readiness reviews
• Manages day-to-day operational aspects of a project and scope.
• This role is pivotal in ensuring project success, maintaining client relationships, and upholding safety standards, contributing significantly to the company's growth and reputation.

Project Controls:

• Tracks and reports costs and expenses on a monthly basis.
• Budget management and revenue forecasting ensure financial stability.

Client Relationship:

• Client satisfaction and retention are crucial for business growth.
• Manages day-to-day client interaction.

QHSE:

• Ensuring compliance with safety standards and fostering a safety-first culture are paramount.

Qualifications

• Bachelor’s Degree in Engineering mechanical/ civil or equivalent.
• PMP or Professional Engineer certification preferred.
• Minimum of 15 years’ experience in offshore subsea construction/ Underwater contracting/ offshore installation of pipelines and structures and subsea/SURF operations preferred.

Other Information:

To apply please click on the APPLY NOW button or email your resume to [email protected] with the following details in your resume:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified.

Lionel Cheow

EA License | 14C7092

EA Registration Number | R1105005

JOB SUMMARY

Provide direction and management to Managers, Supervisors, and teams of Customer Support Field Engineers across the entire region to ensure total customer satisfaction and successful execution of company objectives. Ensure the company meets its obligations and commitments by responding to technical problems and queries in an accurate and timely manner. Ensure teams develop and maintain excellent working relationships with customers and internal company departments in order to smoothly and effectively address customer needs. This position will manage the activities of two or more sections or areas.

MAJOR RESPONSIBILITIES

Customer Support and OEM Coordination

• Provide direction and leadership to Field Managers, Supervisors, and Customer Support Field Engineers working on customer aircraft.
• Ensure teams are trained and equipped to ensure compliance with OEM procedures and to provide technical assistance to all customers in the region.
• Anticipate and promptly address any problems impacting the operation and maintenance of company systems.
• Ensure systems and staff are in place to help customers troubleshoot and resolve systemic problems occurring on the aircraft and in the lab.
• Work with Senior Leadership to develop and execute aircraft performance goals, technical objectives, and departmental support strategies. To include manpower forecasting and budgeting.
• Oversee and execute engineering support requirements.
• Represent Panasonic at OEM or customer meetings and other conference calls.

Planning & Reporting

• Develop, Implement and oversee aircraft IFEC performance management system for all customers, including IDAir and other third-party customers, as requested
• Provide Executive reporting on IFEC performance management to PAC/Regional leadership on bi-monthly basis and follow up on any executive actions assigned as a result of outlier reporting
• Support the TTR executive management process with Regional Leadership and Engineering Leadership
  

Supervisory

• Develop work instructions that ensure successful execution of department objectives and core functions.
  Set direction, objectives and targets for Field Managers, Supervisors, and Customer Support Field Engineers.
• Monitor team members’ results and implement changes accordingly.
• Support the execution of work instructions and procedures for customer support field engineering.
• Recruit and train new staff to support contractual requirements.
  

Manage Department

• Develop annual business plans, including equipment, manpower and other budgeting requirements.
• Monitor monthly spending of assigned groups and make adjustments as needed to ensure proper financial planning.
• Manage department assets and inventory.
  

EDUCATION/EXPERIENCE REQUIREMENTS

• Bachelors’ degree in Engineering or Computer Science or equivalent.
• 8+ years of field engineering or technical experience.
• 3+ years in a supervisory role.
• 3+ years airline or avionics experience highly preferred.

KNOWLEDGE/SKILL REQUIREMENTS

• Demonstrated proven ability to manage and perform Customer Support Field Engineering support scope of work.
• Knowledge of OEM procedures preferred.
• Knowledge of JARs and FARs preferred.
• Ability to interface with technical field personnel both internally and externally.
• Proven communication (internal/external) skills: Interfaces with PAC mid level and senior level management. Interfaces with OEM (Airbus and Boeing) and customers on a daily basis.
• Ability to organize and implement department objectives.
• Proven experience with problem-solving, decision-making, and multi-tasking to respond to common inquiries or complaints from customers in a professional and timely manner.
• Ability to develop and maintain excellent working relationship with customers and internal company departments in order to effectively address customer needs.
• Ability to plan, assign, train, and direct employees including ability to interview, hire, and appraise employees.
• Highly developed team building skills.
• Knowledge of EASA/FAA requirements.
• Strong knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
• Advanced knowledge of SQL, XML and or other database driven systems.
• Advanced knowledge of Linux/Unix and/or programming.
• Advanced technical background in multiplexed and software/network-controlled systems.
• Track record in system-related troubleshooting.
• Advanced knowledge of equipment such as Spectrum analyzers and Network analyzers.
• Working knowledge of aircraft systems that interface with Panasonic Avionics Corporation equipment.
• Strong knowledge of Avionics’ design or maintenance.
• Works on issues of diverse scope where analysis of situations or data requires evaluation of a variety of factors, including an understanding of current business trends.
• Recommends changes to policies and establishes procedures that affect immediate organization(s).
• Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
• Manages, through subordinate managers and supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing.
• Uses skills as a seasoned, experienced management professional with a full understanding of industry practices and company policies and procedures.
• Resolves a wide range of issues in imaginative as well as practical ways.
• Works on issues where analysis of situation or data requires review of relevant factors. Exercises judgment within defined procedures and policies to determine appropriate action.
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

OTHER REQUIREMENTS

• Travel up to 50% to domestic and/or international locations.

Job Description:

- Assisting Ops Manager, includes but not limited to Operations, Logistic, Purchase Request, Quotation, and Administrative.

- Monitor SAP processes and resolve any issue in a timely manner with support from IT department.

- Prepare and consolidate presentation materials.

- Assist in ad-hoc duties assigned (tree planting, site visits etc)

Job Requirements:

- Diploma in Business Admin or equivalent

- Minimum 1 year experience as an operation administrator or in a similar position

- Strong organizational and administrative skills.

- Excellent communication skills, both written and verbal.

- Proficiency in Microsoft Office

- Knowledge or prior experience in SAP system will be an advantage

Our client is a well-established MNC, market leader in the manufacturing industry. They are looking for a Administrative Assistant Manager to assist their team for the next phase of their business. They are located in the West – easily accessible.

Responsibilities:

• To oversea and lead a team of sales admin officers
• To improve and enhance administrative strategies and structures to streamline strategies along with internal departments.
• To analyse and prepare weekly/monthly reports
• To improve SOP for a better and smoother work process
• To improve admin fillings system and data organisation in computer
• All other adhoc duties as assigned

Requirements

• Minimum Diploma in Business Administration or other relevant field of studies
• Minimum 5 years of relevant working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R23115674 (Chong Jia Jia)

(Finance Support)
Working Days: Mon to Fri
Working Timing: 9am-6pm
Working Location: Beside Telok Ayer MRT
Starting Salary: 4000-5500 Max

Job Description:

• Liaise with external stakeholders for financial and administrative related matters in Singapore and in the other countries in APAC where our organization operate.
• Support in the invoice payments
• Liaising with company secretarial in preparation of director resolutions, Annual Returns, Annual General Meetings etc in APAC
• Manage in conjunction with the CEO the office administration in Singapore and the other countries in the APAC region.
• Manage procurement of general office supplies, leasing of equipment and upkeep of office facilities and making contingency plans to avoid disruption to office services.
• Liaise with building managements.
• Workplace safety management including fire regulations, first aid etc.
• Serve as central point of contact for IT and real estate matters.
• Oversee the implementation of benefits administration including policies, workmen compensation and medical plans.
• Initiate and lead the company events
• Support HR functions, prepare HR related letters and other correspondences as and when required
• Handle HR functionality including employee data management and payroll according to Singapore Employment Act.
• Handle work permit applications.
• Oversee the implementation of benefits administration including policies, workmen compensation and medical plans.
• Initiate and lead the company events
• Any other ad-hoc duties as required

Minimum Requirements:

• Degree in Finance/Accounting.
• Min. 15 years of working experience in Finance / accounting + administration.
• Solid knowledge and application skills in International Financial Reporting Standards (IFRS), Corporate Income Tax Act, GST Act and Employment Act.
• With IT knowledge is a plus

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

Our client is a well-established MNC, market leader in the manufacturing industry. They are looking for a Administrative Assistant Manager to assist their team for the next phase of their business. They are located in the West – easily accessible.

Responsibilities:

• To oversea and lead a team of sales admin officers
• To improve and enhance administrative strategies and structures to streamline strategies along with internal departments.
• To analyse and prepare weekly/monthly reports
• To improve SOP for a better and smoother work process
• To improve admin fillings system and data organisation in computer
• All other adhoc duties as assigned

Requirements

• Minimum Diploma in Business Administration or other relevant field of studies
• Minimum 5 years of relevant working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R23115674 (Chong Jia Jia)

Office Manager (Finance Support)
Working Days: Mon to Fri
Working Timing: 9am-6pm
Working Location: Beside Telok Ayer MRT
Starting Salary: 4000-5500 Max

Job Description:

• Liaise with external stakeholders for financial and administrative related matters in Singapore and in the other countries in APAC where our organization operate.
• Support in the invoice payments
• Liaising with company secretarial in preparation of director resolutions, Annual Returns, Annual General Meetings etc in APAC
• Manage in conjunction with the CEO the office administration in Singapore and the other countries in the APAC region.
• Manage procurement of general office supplies, leasing of equipment and upkeep of office facilities and making contingency plans to avoid disruption to office services.
• Liaise with building managements.
• Workplace safety management including fire regulations, first aid etc.
• Serve as central point of contact for IT and real estate matters.
• Oversee the implementation of benefits administration including policies, workmen compensation and medical plans.
• Initiate and lead the company events
• Support HR functions, prepare HR related letters and other correspondences as and when required
• Handle HR functionality including employee data management and payroll according to Singapore Employment Act.
• Handle work permit applications.
• Oversee the implementation of benefits administration including policies, workmen compensation and medical plans.
• Initiate and lead the company events
• Any other ad-hoc duties as required

Minimum Requirements:

• Degree in Finance/Accounting.
• Min. 15 years of working experience in Finance / accounting + administration.
• Solid knowledge and application skills in International Financial Reporting Standards (IFRS), Corporate Income Tax Act, GST Act and Employment Act.
• With IT knowledge is a plus
• Able to work in fast paced environment

If Interest please kindly click on the Apply button

Ong Choon Kiat (James) | Reg No: R22104989

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

• To manage end-to-end process of programme information/promotional material deliverables and metadata to clients after the conclusion of sales.
• This involves working with various stakeholders across the organisation and external stakeholders in the course of programme material collation.
• To ensure programme material collated are of required standard and to resolve and find solutions to rectify issues when necessary.
• To resolve issues with video team when clients encounter video problems.
• This role involves direct liaison with both clients and internal/external stakeholders to troubleshoot and resolve the issues for programme information/promotional material and video files.

Qualification

• A Diploma in Mass Communications and/or Marketing or a relevant discipline.
• 2 to 4 years of related experience in a Sales Support or Marketing Support role.
• Basic technical knowledge of video files an added advantage.

Make an Impact by:

Customer Experience

• Single point of contact (SPOC) on operations matters and to build service relationships with clients.
• Oversee day-to-day of handling and managing fault management for critical/escalated incidents (24x7 on escalation call).
• Provide regular updates/conduct investigation to ensure timely fault resolution for critical/escalated incident/outages and prepare RFO with recommendation on corrective and improvement action plans.
• Overseeing the entire planned maintenance cycle for customer's critical services and to develop customized processes and support to meet customers' special needs.
• Plan and develop local loop project implementation schedule with local Telco vendors. Monitor and track critical project timelines associated with activities such as provisioning, testing, circuit acceptance and handover to customer, as well as ensuring end-to-end services is successfully commissioned by the customer requested date.
• Work closely with HQ/NOC and other Telco providers to track and monitor customer’s trouble-ticket and fault restoration progress closely. Initiate escalation to higher levels and relevant parties for support during restoration of complex technical problems to enable faster restoration of service/system problems.
• Conduct investigation on circuit outage problems and to determine root cause analysis as well as preventive measures and actions that would be taken by the local Telco vendors to reduce recurring problems in their network.
• Manage, monitor, evaluate and work with outsourced language helpdesk to ensure 24X7 helpdesk service quality.

Service Improvement & Innovation

• Provide SD-WAN Product service customer-site support for both new Viptela box installation and service maintenance/ hardware replacement (leverage on SGOO presence and IP skillset).
• Provide customer-site support for post-sale EDMS Managed CPE service with fault incident/maintenance remote hands support covering hardware/software (leverage on SGOO Telco WAN and IP skillset).
• Support IP engineering and IPNS in the deployment and installation of new NFV network platform Servers in SGOO POPs (core site countries).
• Provide in-country activities, infrastructure build and OLLC providers coordination for OLLC migrations/ re-built for the Cost optimization projects.
• Present monthly network availability report and update or review any existing improvement plan or develop improvement plan on prolong outages, found no fault, repeated fault, chronic problem, etc.

Operations Excellence:

• Support Korea region C’Plus POP equipment & infrastructure network uptime/ service.
• Support and implementation of all Engineering projects.

Skill for success:

• Diploma / Degree in Computer Science / Engineering or equivalent.
• 4-5 years in the Telecommunications industry in the Operational and/or Service Delivery field.
• Knowledge in Network Protocol and Networking WAN technologies(e.g.: Network Protocol: OSPF, BGP, etc).
  (e.g.: WAN technologies: Leased Line, MPLS, VPN, Internet, Metho Ethernet, SD WAN, NFV, Clouds, Security etc).
  
• Must possess Korea's NTQ (National Technical Qualification/통신관련 기사 또는 산업기사) related in telecommunication certification.
• Experience in customer service environment or being service management.
• Possess interpersonal and communication skills in a multicultural environment.
• Good at planning and organization.
• Independent and capable of decision making and problem solving.
• Highly motivated and able to work independently under pressure.
• Good communication and written skills in Korean to liaise with Korea's internal and external stakeholders.
• Good in report writing and presentation skill.

Responsibilities:

• Provide technical support to the clients.
• Lead and supervise a team of technicians and/ or engineers in the installation, maintenance, and troubleshooting.
• Collaborate with clients to understand their requirements and provide customized solutions.
• Conduct site surveys and assessments.
• Ensure compliance with industry standards and regulations.
• Provide technical support and guidance to clients and internal teams.
• Follow up maintenance contract and ensure work completion on time.
• Ad hoc duties as assigned.

Requirements:

• Degree or Diploma in Electrical, Electronics Engineering or equivalent.
• At least 3 – 5 years of relevant experience in DC system or UPS industry.
• Ability to start work within short notice is advantageous.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected].

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Company Description

Roland Berger is one of the world's leading strategy consultancies with a wide-ranging service portfolio for all relevant industries and business functions. Founded in 1967, Roland Berger is headquartered in Munich. Renowned for its expertise in transformation, innovation across all industries and performance improvement, the consultancy has set itself the goal of embedding sustainability in all its projects. Roland Berger revenues stood at more than EUR one billion in 2023.

Job Description

As a Project Manager, you will assume responsibility for one or more project modules or lead smaller projects and contribute to acquisition approaches. You will develop and implement tailored strategies and business models for our clients which includes commercial due diligence, fund strategy, value creation and exit support. You will directly interact with clients at management level and guide module teams. From the start, you are considered an entrepreneur in our company. We encourage you to show initiative, think creatively and take responsibility.

Qualifications

We are looking for candidates with the following criteria:

• Outstanding academic credentials for both undergraduate and graduate coursework from top tier universities. MBA would be an advantage.
• 5 to 8 years or more of experience at private equity, transaction advisory or strategy consulting firms with exposure to investor support and commercial due diligence project experiences across industries.
• Experienced in project management, leading work streams and has led projects in the fields mentioned above with good problem solving skills.
• Strong financial modeling skills.
• Diverse experience in emerging markets which includes Southeast Asia.
• Outstanding interpersonal and communication skills.
• Excellent English language skills, both written and verbal are required to realize our visions in an international environment.
• Excellent analytical and conceptual skills.

Additional Information

If you are a passionate team player with leadership potential, you will be a perfect fit for us.

• Attractive salary package + Lodging + Transport + Bonus and other benefits.
• Permanent role and based in western part of Brunei.
• Top-tier subsea IRM [Inspection, Repair, Maintenance] provider

Our client a top-tier subsea IRM provider. Join our client team ensuring asset integrity with cutting-edge technology and a safety-first approach. Explore rewarding career opportunities with our client today.

Job Responsibilities:

The Project Manager reporting to the Managing Director, oversees project delivery, ensuring timely completion within budget, negotiate with clients, interact with internal teams, contractors and vendors. Accord the highest priority to HSE and Quality aspects of the project

Project Management:

• Efficient coordination ensures project success and minimizes risks.
• Ensures project plans and revises as appropriate to meet changing needs and requirements.
• Prepares for Peer reviews, HAZID’s, and Operational Readiness reviews
• Manages day-to-day operational aspects of a project and scope.
• This role is pivotal in ensuring project success, maintaining client relationships, and upholding safety standards, contributing significantly to the company's growth and reputation.

Project Controls:

• Tracks and reports costs and expenses on a monthly basis.
• Budget management and revenue forecasting ensure financial stability.

Client Relationship:

• Client satisfaction and retention are crucial for business growth.
• Manages day-to-day client interaction.

QHSE:

• Ensuring compliance with safety standards and fostering a safety-first culture are paramount.

Qualifications

• Bachelor’s Degree in Engineering mechanical/ civil or equivalent.
• PMP or Professional Engineer certification preferred.
• Minimum of 15 years’ experience in offshore subsea construction/ Underwater contracting/ offshore installation of pipelines and structures and subsea/SURF operations preferred.

Other Information:

To apply please click on the APPLY NOW button or email your resume to [email protected] with the following details in your resume:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified.

Lionel Cheow

EA License | 14C7092

EA Registration Number | R1105005

• Plan and execute project work schedule to meet the project goals and datelines with different sector clients such as government, commercial and private.
• Prepare, update and present project work progression report in the meeting with the customer.
• Conduct system configuration setup, troubleshooting and commissioning for the ELV equipment such as CCTV system, door access card and intrusion detection system.
• Provide CCTV installation and design advise to the client during site survey.
• Manage and coordinate the contractor and stakeholders to ensure smooth implementation according to the project schedule.
• Negotiate the quotation with contractor before raising up the quotation for approval by management.
• Prepare and update the project documentation such as user manual, floor plan drawing and schematic drawing.
• Provide training to the clients and end users on the system features and operation.
• Provide technical support to the maintenance team after the commissioning.
• Maintain positive relationships with clients, address concerns and ensure clients are satisfied with the delivered solutions.

Requirements:

• Bachelor’s degree in Electronics Engineering or related field.
• With 6 or more years working experience in the Security Industry.
• Prior experience in handling at least 5 or more engineers.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Perm and comfortable to work at Jurong Island
• Must have strong L2 technical support experience within manufacturing industry
• Have managed manufacturing site control room system and troubleshoot hardware issues.
• Proven strong experience in network & server experience with CCNA certification

The Site IT Engineer provides specialized support to IT Administrators and contractors within the assigned region, offering expert advice and resolving complex issues related to PC's, laptops, servers, Microsoft Office, collaboration tools, security, and networks.

Job Description

• Provide L1 and L2 technical support for up to 200 users, ensuring timely communication regarding progress, issues, and improvements.
• Resolve computer software and hardware problems in accordance with Group IT policies and standards, emphasizing root cause analysis and knowledge sharing to prevent rework.
• Maintain and support network and regional systems for process automation and local databases, addressing needs such as safety incident registration and compliance.
• Drive improvement of IT systems and processes, contributing creative and innovative ideas to site management.
• Lead on-site end-to-end projects within the region, ranging from infrastructure upgrades to core service changes, with varying complexity and duration.
• Represent multiple sites and offices, attending meetings, reporting findings, and implementing solutions independently.

• Degree
• Familiar with cyber security principles and best practices
• Must have strong L2 technical support experience within manufacturing industry
• Have managed manufacturing site control room system and troubleshoot hardware issues
• Proven strong experience in network & server experience with CCNA certification
• Certificates:
• Microsoft Fundamentals (eg. Azure Fundamentals or M365 Fundamentals);
• ITIL v4 Foundations;
• Cisco CCNA
• Show interest in and be aware of latest trends in IT.
• Fluent business English and local-language speaker.
• Comfortable to work in a multi cultural environment with IT contacts all over the region.
• Team player

Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661

• Perm
• AWS
• Bouns
• Medical & Insurance Coverage
• Flexi Benefits

• Attractive salary package + Lodging + Transport + Bonus and other benefits.
• Permanent role and based in western part of Brunei.
• Top-tier subsea IRM [Inspection, Repair, Maintenance] provider

Our client a top-tier subsea IRM provider. Join our client team ensuring asset integrity with cutting-edge technology and a safety-first approach. Explore rewarding career opportunities with our client today.

Job Responsibilities:

The Project Manager reporting to the Managing Director, oversees project delivery, ensuring timely completion within budget, negotiate with clients, interact with internal teams, contractors and vendors. Accord the highest priority to HSE and Quality aspects of the project

Project Management:

• Efficient coordination ensures project success and minimizes risks.
• Ensures project plans and revises as appropriate to meet changing needs and requirements.
• Prepares for Peer reviews, HAZID’s, and Operational Readiness reviews
• Manages day-to-day operational aspects of a project and scope.
• This role is pivotal in ensuring project success, maintaining client relationships, and upholding safety standards, contributing significantly to the company's growth and reputation.

Project Controls:

• Tracks and reports costs and expenses on a monthly basis.
• Budget management and revenue forecasting ensure financial stability.

Client Relationship:

• Client satisfaction and retention are crucial for business growth.
• Manages day-to-day client interaction.

QHSE:

• Ensuring compliance with safety standards and fostering a safety-first culture are paramount.

Qualifications

• Bachelor’s Degree in Engineering mechanical/ civil or equivalent.
• PMP or Professional Engineer certification preferred.
• Minimum of 15 years’ experience in offshore subsea construction/ Underwater contracting/ offshore installation of pipelines and structures and subsea/SURF operations preferred.

Other Information:

To apply please click on the APPLY NOW button or email your resume to [email protected] with the following details in your resume:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified.

Lionel Cheow

EA License | 14C7092

EA Registration Number | R1105005

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

JOB SUMMARY

As part for the Revenue Management Field Support Team, the primary responsibility of this role will be on overseeing ERS attributes. The role is responsible for:

• Providing both strategic and technical guidance to ERS hotels requesting inventory changes.
• Analyzing and providing recommendations on optimizing ERS attributes to enhance the display of key selling features and monetize attributes.
• Providing discipline expertise to support revenue management associates in the development and execution of revenue management strategies.
• Supporting global and regional projects and initiatives as delegated by the Director of Revenue Management Field Support.

Success in this role requires strong organizational skills, strategic thinking, strong work ethic, and the ability to manage multiple projects and priorities concurrently.

This individual will focus on the following project types:

• Deployment projects: Leading the planning and execution of deployment projects (e.g. rollout of new capabilities to all hotels) including change management communications
• Strategic projects: Leading the planning, problem solving, research, and analyses to develop recommendations (e.g. business cases) for key business issues

CANDIDATE PROFILE

Education and Experience

• 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major.
• Min 12 months of Revenue Management working experience.

Skills and Competencies

• Prior project management experiences would be advantageous
• Strong change management skills including ability to communicate changes clearly and persuasively, anticipate issues that may arise and strategically involve and influence senior leaders to motivate change
• Excellent written and verbal communication skills, English fluency is a must.
• Excellent presentation skills with strong ability to influence audience.
• Good knowledge in both the technical and strategic processes (budgeting, pricing, etc) of Revenue Management.
• Delivers results and demonstrates balanced judgment under pressure; engages in fixing the problem vs. just identifying the problem.
• Demonstrated ability to take large volumes of complex information and present it in a clear and concise manner.
• Able to translate business needs into actions; ensures that all work is completed effectively; solves problems and monitors the progress of work against schedules and budgets; maintains high performance standards.
• Comfortable challenging organizational norms and accepted thinking to improve effectiveness.
• Strategic and analytical thinker; makes decisions using data.
• Comfortable with complexity, ambiguity and change; supports and manages positive change.
• Innovative thinker; able to readily apply past learnings in new situations to generate solutions and/or create something entirely new.
• Knowledgeable on all MI hotel brands

CORE WORK ACTIVITIES

• Provides both strategic and technical guidance to ERS hotels requesting inventory changes.
• Analyzes and provides recommendations on optimizing ERS attributes to enhance display of key selling features and monetize attributes.
• Provides discipline expertise to support revenue management associates in the development and execution of revenue management strategies.
• Supports continent and global revenue management projects and initiatives.
• Develops and maintains strong relationships with a broad group of stakeholders in order to foster trust and influence key decisions.

Additional Responsibilities

• Communicates with supervisors and co-workers by telephone, in written form, e-mail, or in person in a timely manner.
• Demonstrates self-confidence, energy and enthusiasm.
• Informs and/or updates leaders on relevant information in a timely manner.
• Manages time effectively and conducts activities in an organized manner.
• Presents ideas, expectations and information in a concise, organized manner.
• Uses problem solving methodology for decision making and follow up.
• Performs other reasonable duties as assigned by manager.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Demonstrates working knowledge of discipline-specific systems, tools, and business processes.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Computer Skills – Solid PowerPoint, Excel, and Microsoft Word skills
• Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
• Reading Comprehension – Understands written sentences and paragraphs in work related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Responsibilities

You will be a member of the staff reporting to the Executive Director. Your roles and responsibilities will include but not limited to:

Volunteer Management

· Develop a volunteer management strategy to foster strategic and sustainable collaboration and partnerships with corporate and individuals

· Coordinator to manage existing volunteers and develop volunteers in skillsets and learning opportunities in volunteerism

· Develop, plan and execute creative volunteer recruitment and retention strategies for befriending programme and other areas and events

· Review, enhance and implement volunteer management policies and processes (e.g. volunteer selection, training, development, recognition, engagement)

· Monitor and evaluate volunteer activities to ensure effectiveness

· Organise annual Volunteer Appreciation

· Develop risk mitigation measures and a volunteer continuity plan

· Identify emerging approaches in volunteer management and evaluate volunteerism trends and impact which will value add to the volunteer engagement strategies and approaches.

Partnerships & Fundraising Management

· Fundraising Strategies & Targets

· Conceptualise, plan, develop and execute fundraising strategies and events

· Resource management including alignment with volunteer management resources

· Ensure compliance with statutory fundraising requirements and Code of Governance

· Pitch for sponsorships and donations

· Continuous exploration on collaborations opportunities with other SSAs, community stakeholders, corporate partners and government agencies.

· Any ad-hoc duties as assigned.

Requirements

• Diploma/Degree holder
• Minimum 3 years of relevant experience in volunteer management & fundraising
• Proven track record of working with volunteers, corporates and community groups
• Able to work independently and in a team.
• Possess good interpersonal and communication skills.

Founded in 1996, Huabao Flavours & Fragrances Co., Ltd. is the largest Flavour & Fragrance house in China, engaged in the research & development, production, sales and services of tobacco flavors, food flavours, fragrances and food ingredients. Our company in Singapore - Huabao Asia Pacific Pte Ltd is currently looking for dedicated and talented individuals to join the team.

Procurement Manager & Sales Support Specialist

Job Description:

1. Execute purchase orders and contracts, and implement purchase procedures
2. Strong knowledge and skills price negotiation, planning and order process
3. Implement and improve the cost reduction and control plan
4. Develop, assess, and manage suppliers, and maintain their relationships
5. Fill in the relevant procurement form, and prepare the procurement analysis (supplier market dynamics and risks etc) and summary report
6. Familiar with raw materials procurement in flavour or food ingredient industry
7. Collaborate with internal stakeholders to achieve business objectives
8. Prepare in-depth analysis in support of sourcing strategy development

Requirement

1. Degree in international trade, fine chemistry or related fields
2. 3 years + of experience in raw material procurement (chemical/flavour/food ingredient) and foreign trade related work, familiar with general custom clearance procedures
3. Experience and knowledge in strategic buying
4. Familiar with the import and export operation process, and the policies of the customs inspection
5. Must be familiar with import operations such as bonded warehouse and general trade procedure
6. Work proactively & open minded and willing to learn new skill set
7. Good communication skill to persuade and influence both internal and external stakeholders

We are seeking a dynamic and highly motivated personnel to join our team. This role requires a passion for events, exceptional organizational skills, and the ability to commit long hours (which will be compensated well) during the event period to ensure its success.

Key Responsibilities:

- Assist in the planning, execution, and monitoring of project activities
- Provide leadership and guidance to project team members
- Ensure project deliverables meet quality standards and are completed on time and within budget
- Communicate effectively with stakeholders to keep them informed of project progress and address any concerns
- Conduct risk assessments and develop mitigation strategies to minimize project risks

Requirements:

- 1-3 years of experience preferably in the Construction industry
- Strong team leadership skills
- Proficient in project management methodologies and tools
- Excellent communication and interpersonal skills
- Meticulous, resourceful and innovative with a positive work attitude
- Experience in risk assessment and mitigation

- Must be able to commit long working hours during event period

- Singaporeans and Malaysians are invited to apply.