Total 734 support analyst job vacancies in Singapore Changi

• Requirements Analysis & Elicitation – Preparing Business requirements document.
• Responsible to identify and define detailed functional specifications based on the business requirements document or user stories.
• Analyse and propose the “to-be” business and operation processes based on the agreed requirements and / or function points, perform impact assessment and estimation.
• Convey functional and non-functional requirements to System Analysts to ensure clear and complete understanding of requirements.
• Work closely with Technology to ensure proposed solution aligns with requirements.
• Monitor and manage risks /issues related to requirements and scope-creep.
• Assist in translating business requirements into test scenarios.
• Facilitate / provide “Train-the-Trainer” on application enhancements.
• Maintain up-to-date knowledge base related to application features and processes (subject matter expertise)
• Testing & Scope Management
• Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)
• Perform impact assessment and estimation for Project Change Request
• Good knowledge in financial services policies, procedures, products and industry practices.
• Strong negotiation skills
• Strong working knowledge of relevant applications and development life cycles

Mandatories are:

• Experience in Business Analysis. 5-8 years
• Experience in Corporate Payments/Transaction Banking/Core Banking
• Experience in Current Account/Savings Account / Virtual Account/Sub accounts offering.
• KYC / CDD / Account opening procedures.
• Pricing and Billing
• Experience in analysis and implementation – identifying operational and technological impact, to ensure alignment between solution and business requirements.
• Understanding of Technology but no need to have coding experience.

Nice to haves are:

• Experience in user journey design on banking channels.
• Knowledge of features offered by competitors banks.
• API / H2H / SWIFT experience

Personal Qualities:

• Articulate well. Clarity in analyzing and writing business requirements.
• Not an order taker, able to push back complex build needs and offer alternate solutions.
• A great team player. Collaborate and communicate well with the other BAs.
• Strong analytical and problem-solving skills.
• Strong presentation and meeting skills
• Proactive and has initiative to thrive in a fast-paced environment to deliver and meet deadlines

We are seeking a motivated and detail-oriented individual to join our team as a Dormitory Supervisor cum Store man. The ideal candidate will be responsible for overseeing inventory management, warehouse operations, stock control, team management, and communication within the dormitory facility.

Key Responsibilities:

• Enforce dormitory rules
• Arrange and allocates rooms for the internal and sub-contractors' workers
• Prepare and maintain all the check in and check out record in the system
• Liaise with HQ and Site for dormitory related matters.
• Attend to company request and handle workers’ problems
• To conduct random room inspections to check on general upkeep and also to verify that only authorized persons reside in the units
• Perform joint inspection for taking over of non-renewal units and handing over of new tenancy units
• Responsible for the all the administration related matters in dormitory
• Maintain accurate inventory records e.g. in and out reporting and perform regular stock checks.
• Organize storage areas to ensure accessibility and neatness.

Requirements:

• Min 1 year experience in dormitory management
• Good interpersonal, communication and leadership skills.
• Alert and possess good observational skills.
• Experience in the Security Industry will be an advantage.
• Seniors and Retirees are welcome to apply.

Position Summary:

The Lab Support Specialist performs Instrument and Information Technology Support including infrastructure, software, system integration, instrument support, IT, and project management as required to support EFII growth across all sub-business units. The Lab Support Specialist will ensure assigned applications are effectively implemented and maintained to meet applicable regulatory requirements.

Essential Duties and Responsibilities:

• Demonstrates and promotes the company vision
• Develop or aid in the development of test plans for software validation and change control in accordance with all SOPs and Policies
• Validate and maintain computer software used to generate, process, or print raw data
• Perform simple to advanced programming activities including test, creation, or modification of the assigned applications based on user and/or system design specifications
• Identify opportunities to enhance automation/digitization within the business
• Complete specific programming or application improvement projects
• Review and update application documentation related to projects
• Develop, coordinate, and perform training sessions for users of the assigned applications/systems
• Evaluate new software for applicability within the business and determine if it meets SOP/Policy requirements for security
• Maintain all IT infrastructure, systems, hardware, software, IT closet, and hardware inventory
• Act as the liaison with the Eurofins IT NSC
• Lead application troubleshooting efforts within EFII
• Assist in risk mitigation efforts for disaster recovery plans, including performing or monitoring application/system back-up procedures
• Manage appropriate IT inventory on-site in Singapore to support the business growth and required response time
• Perform IT asset disposal
• Maintain neat and accurate records
• Regular attendance and punctuality
• Applies GMP/GLP in all areas of responsibility, as appropriate
• Conducts all activities in a safe and efficient manner
• Performs other duties as assigned

We are seeking a skilled Business Analyst with a strong background in Payment Operations to join our team. The successful candidate will be responsible for understanding the end-to-end payment processes, gathering and analyzing business requirements, and ensuring the successful implementation of solutions that enhance payment operations. You will work closely with cross-functional teams, including IT, finance, and payment operations, to streamline payment workflows, reduce risks, and improve the overall efficiency of the payment process.

Key Responsibilities:

• Requirements Gathering & Analysis: Collaborate with stakeholders to understand and document business needs related to payment operations, including payment processing, clearing, and settlement.
• Process Improvement: Identify inefficiencies and opportunities for automation or improvement within payment processes. Propose solutions to enhance speed, accuracy, and security.
• Payment Systems Management: Work closely with payment platforms (ACH, SWIFT, SEPA, etc.), ensuring seamless integration and optimization of payment solutions.
• Stakeholder Collaboration: Act as a bridge between payment operations teams, finance, compliance, and IT to ensure business requirements are clearly understood and implemented.
• Risk & Compliance: Ensure payment processes adhere to relevant regulatory standards and organizational risk management frameworks.
• Documentation & Reporting: Create detailed documentation, including business requirements documents (BRD), functional requirements documents (FRD), user stories, and workflow diagrams. Generate periodic reports for management on payment trends, system performance, and operational efficiency.
• Project Support: Assist in project planning, resource allocation, testing, and post-implementation reviews for payment-related initiatives.
• Good understanding of ASIA/APAC Local Schemes, ISO standards, SWIFT, etc.

Who we are

Do you want to join our Geo-data revolution? Fugro’s global reach and unique know-how will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo-data for their needs, so they can design, build and operate their assets more safely, sustainably and efficiently. But we’re always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative, but work well within a team.

Summary

Ready to play a central role in support of projects and operations colleagues world wide? Step into the position of Business Support Specialist – Projects, where you will deliver crucial functional support to our Projects and Operations staff. Enable end-users with your specialized guidance in maximizing the effectiveness of the new and exciting IFS ERP system for their roles. Apply now and be a crucial part of our path to project excellence!

Your role

• You provide functional support and training within the domain of Project and Operations Management in Fugro’s IFS ERP system. This entails responding to user incidents and questions, trouble shooting issues and providing timely resolutions and answers;
• You assist users in navigating the software, diagnosing and resolving functional issues and answering questions that could not be answered in Level 1 support;
• You accurately document user interactions, reported problems and resolutions in a ticketing system or knowledge base;
• You liaise with developers, system administrators and BPE’s to escalate complex issues, coordinate bug fixes and communicate updates to end users;
• You continuously identify opportunities to enhance the user support process and develop self-service resources such as FAQ’s, user guides and video tutorials to empower users to solve basic issues independently;
• You keep updated with the latest software updates to ensure optimal support delivery and suggest improvements;
• You assist in identifying main risks and propose mitigations in the ERP system where possible.

Your track record

• You have at least a Higher Diploma/Degree in Business Administration
• As a plus, you have certifications such as ITIL or HDI Support Center Analyst;
• You have at least 3 years of experience in Project (financial) administration or Application Functional support;
• Experience with Project Management or Operational Management related field;
• You preferably have a background within an international project-oriented environment;
• You are service minded and have great communication and stakeholder management skills;
• You have excellent English language skills, both written and oral.

What Fugro offers

• Competitive salary with Annual Wage Supplement
• Generous paid-leave
• Career & training opportunities (international opportunities possible)
• Company shuttle from various pick-up at MRT stations across Singapore
• Collective health insurance and outpatient benefits;
• Employee Assistance Programme (EAP) to provide help when you need extra support.
• Additional benefits: Long Service Awards, Professional Membership, Weekly fitness-related activities, etc)

**Benefits may vary according to position/contract/grade level.

Our view on diversity, equity and inclusion

At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behaviour and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance, that makes us feel more connected to Fugro’s purpose ‘together create a safe and liveable world’ – and to each other.

How to apply

• Please include your latest resume in the application.
• Please describe your working rights in Singapore (work pass sponsorship is subject to quota and availability).
• We regret to inform that we will only process applications made via our Careers website (and other linked portals) and only shortlisted applicants will be contacted.

Seeking a seasoned Senior Regulatory Reporting Specialist with a wealth of experience in ensuring precise compliance with regulatory reporting mandates. Good process enhancement and fostering stakeholder collaboration, offering crucial insights into significant banking initiatives, and executing intricate reporting duties with meticulous precision.

Execute, review, and enhance reporting processes, with a primary focus on handling complex reports to ensure accuracy and timeliness.
Conduct thorough data analysis, drawing actionable insights and proactively addressing discrepancies or variances.
Foster effective communication with internal and external stakeholders, promptly resolving reporting issues and facilitating collaborative solutions.
Participate in a significant bank-wide program focused on transitioning to granular data reporting, including the implementation of OSX for Regulatory Reporting.
Collaborate with the regulatory reporting team and project stakeholders to complete User Acceptance Testing (UAT) and support the program's successful implementation.
Lead projects aimed at integrating new products into the reporting process, ensuring seamless alignment with regulatory requirements.
Provide timely and accurate ad hoc analysis and support to management and other departments on financial matters, demonstrating versatility and agility in addressing diverse needs.

Qualifications:

You have a strong understanding of financial products, including complex financial instruments such as securities, allowing you to navigate diverse challenges with confidence.
Your well-developed critical thinking skills, coupled with your analytical mindset, enable you to approach problems strategically and derive valuable insights.
You are accustomed to working in an agile environment, where adaptability and responsiveness are essential for success.
Proficiency in OSX for Regulatory Reporting, WKFS (Wolter Kluwer Financial services) reg reporting, ability to navigate specialized software systems effectively.
You have an affinity with MS Sql, Oracle, Sql, PowerBI or other BI tooling, enabling you to leverage data-driven insights to inform strategic decision-making processes.

• Meet requests from institutional equity sales teams and their clients, and provide strong research support to group wholesale banking and group investment banking revenue pillars.
• Undertake and maintain research coverage on stocks and sectors, as assigned, which requires:
  • Active monitoring of the micro and macro factors affecting the stock(s) and sector(s).
  • Regularly visiting companies and organisations related to the sector(s).
  • Generate investment ideas on sectors/stocks including identifying sales/trading opportunities.
  • Write research reports on these investment ideas in a timely manner.
  • Consistently update clients on the latest development in the sector(s).
  • Assist in production/coordination of research publications and organisation of corporate-client engagement event (e.g. NDRs, conferences etc).
  • Meeting targets for the Equity Research team, e.g. internal client votes and external analyst polls.
• Accompany a Head of Research or Head, Regional Sector in marketing roadshows and other client servicing efforts in the home country as well as overseas markets, as assigned. All Research Analysts are required to market their investment ideas to key institutional clients in Malaysia.
• Research Analysts, subject to performance, may be given an enlarged role with additional responsibilities to:
  • Cover companies outside of the home country as part of a regional sector team.
  • Lead and manage a research project that includes other Research Analysts in the region.
• All analysts must:
  • Display teamwork to achieve a coherent research product
  • Work closely with other Board Members and other senior management personnel at all times to develop RHB’s research product and brand
• Ensure compliance of all legal and regulatory requirements to achieve a high standard of integrity for RHB’s research team and product.

The successful candidate will be providing digital customer solutions serve as the first line support to assigned customers/sales.

• Oversee good commercial relationship with all customers
• Monitor programs and procedures to ensure on-time delivery and customer satisfaction with the team
• Manage and implement the process improvement and changes enabled by IT systems
• Provide in-house support to the Sales Personnel in handling sales quotations, SOPs, RFQs and enquiries pertaining to assigned accounts
• Liaise and coordinate with global offices/agents with regards to sales-related enquiries, as well as shipment monitoring/coordination in accordance to account SOP set up
• Generate weekly/monthly reports for internal and external customers, in accordance to their requested format
• Review, update and maintain SOP, quotations and RFQ results for assigned accounts in server/systems
• Follow up on customer issues or handle disputes as and when necessary
• Develop and direct procedures pertinent to the effective and efficient operation of the Sales Support Team
• Provide feedback to the Operations team to ensure all customers have accurate and timely information on order status and/or changes
• Ensure company policies & procedures, confidentiality, legal and ethical guidelines, such as Delegation of Authority are clearly communicated and adhered to
• Coach and guide new hires and junior team members for development and alignment

Qualifications and Experience

• Post Secondary/Diploma in Marketing, Logistics, Supply Chain Management or equivalent
• 5 to 8 years of relevant experience in Freight Forwarding Industry
• Good knowledge of Cargowise One is advantageous
• Strong service orientation and customer management skills
• Good knowledge of Ocean Freight Quotation
• Strong interpersonal skills and teamwork

Your Purpose

Be a trusted business partner with production (project teams) to provide financial assistance for decision making and ensure effective and efficient collaboration with all stakeholders throughout the project lifecycle.

The Financial Planning Analyst enables senior management and production teams to make data-driven choices and critical decisions through financial insights and analysis. This role focuses on fostering strong relationships with project teams, through tailored business support and conducting regular budget preparation, reporting, and analysis.

The individual will be facilitating effective collaboration with all stakeholders at projects, studio, collaboration studios and HQ.

Your Daily Adventure

This role will report to the Financial Planning Manager for the Singapore studio.

Projects Budgeting and Reporting

• Prepare initial project budgets and monthly forecast update
• Consolidate and analyze financial data (staffing, activity costs, actuals, forecast)
• Monitor and challenge projects’ budgets and ensure the projects’ spending are within the budget
• Build and maintain dashboards on financial status and risks
• Provide analysis and recommendations to optimize costs and improve financial performance
• Manage and maintain staffing tools
• Consolidate and prepare projects’ P&L
• Prepare finance dashboard for Production’s major updates to HQ

Projects Business Partner

• Demonstrate initiative to engage with business stakeholders in making recommendations for financial/business process and tool improvement
• Conduct regular meetings with producers and executives to communicate finance vision
• Conduct business studies on historical performance, conduct benchmarking, develop financial models, identify trends, conduct ad hoc studies
• Provide additional analysis and forecast, looking for correlations between finance and production data
• Raise flags when need be to address quickly any potential domain issue
• Analyze current tools and practices, assess about efficiency and drive change if need be

1) Sales Support Executive (Air & Sea Freight)

Job Duties

• Handling full operations on Air or Ocean freight import/export shipments
• Work closely with customers and agents for air freight or sea freight operations
• Coordinate with customer service team and sales team in providing the contractor’s cost for trucking/shipping liners/airliners etc.
• Assist in the preparation of Pricing & Quotations
• Assist sales team with operations and quotations and complete documentations including billing invoice
• Complete documentations and operations on Air & Ocean freight. Such as permit application, shipment data, billing and other operations

Job Requirements

• Min GCE “O” Level or Diploma in Logistic / Supply Chain relevant discipline is preferred.
• Minimum 3 to 5 years of relevant experience in freight forwarding
• With permit declaration through Tradenet is preferable
• Computer literacy eg: proficient in MS Word & Excel etc

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Technology Solutions Office is looking for Data Analyst

Internal Code: A24040

What will you do?

• You will collaborate with stakeholders to understand their strategic objectives and identify opportunities to leverage data and data quality.
• You will design, develop and operate modern data architecture approaches to meet key business objectives and provide end-to-end data solutions.
• You will be responsible to create, design and develop intricate data processing pipelines.
• You write clean and iterative code for continuous delivery practices to deploy, support and operate data pipelines.
• You will develop data models by selecting from a variety of modeling techniques and implementing the chosen data model using the appropriate technology stacks.

What are we looking for?

• From 3 to 5 years of experience working as a data analyst or related role.
• Hands-on experience in Tableau, Power BI, AWS Glue, AWS RedShift, QlikSense
• Proficiency in programming languages such as Python, Java or Scala.
• Track record in implementing systems using Hive, Scala will be preferred.
• Strong in data modelling, data processing frameworks’ tools such as Hadoop, Spark, SQL is an advantage.
• Good understanding of analytics and data warehouse implementations
• Experience with Cloud Technologies is a plus.
• Good understanding and completion of projects using Agile methodology.
• Good written and verbal communication and interpersonal skills, ability to understand the business requirement, communicate confidently with stakeholders.
• Bachelor’s in Computer Science, Engineering, or a related field.

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Role             : System Analyst

Location      : Singapore

Duration      : Long term contract

Job Scope

• Minimum of 3-8 years of experience in the banking industry.
• Proven experience in requirement gathering, documentation.
• Worked on OSX platform from WKFS.
• Hands-on experience with regulatory reporting on ⁠loan and credit card
• Strong experience with SQL for data analysis and reporting.
• Good functional knowledge of global markets or loan etc.
• Provide regular updates and insights to business and technical teams.
• Act as a liaison between business users and technical teams

• Worked on OSX platform from WKFS.
• Hands-on experience with regulatory reporting on ⁠loan and credit card
• Strong experience with SQL for data analysis and reporting.

We’re now looking for a Principal Analyst to join our highly respected advisory team which supports the world’s largest Fortune technology companies.

This individual will work in an experienced global team that specializes in the technology partner ecosystem landscape and will have a specific focus on the Asia Pacific partner ecosystem. In this role, the individual will assess how technology companies go to market through partnerships across a complex, dynamic region. The individual will lead an established research program, but also play an integral role in further evolving the offering, assisting in sales and marketing activities to drive client acquisition, as well as driving and executing the overall research agenda.

As the service lead, the individual will be expected to build up a strong knowledge of the Asia Pacific landscape and strive to become a thought leader that this community can rely on. In addition to subject matter expertise, this individual will take on a management role of at least one analyst and in that capacity, oversee their research production and provide mentorship and leadership.

Main duties

• Oversee the annual research agenda for the Channels APAC service, and aligning with sister research programs in other regions.
• Conduct on-going primary research, including contacting companies for briefings to develop an understanding of their APAC channel strategies.
• Write short reports, blogs and develop presentations on trends pertaining to the APAC ecosystem.
• Connect with vendor analyst relations teams to ensure inclusion in briefings, events, and media releases.
• Support sales and marketing activities to get new clients to subscribe to the research program.
• Respond to client requests, working with account managers to ensure research needs are met.
• Lead in client engagements, demonstrating a depth of knowledge in APAC ecosystem.
• Manage research analysts that are supporting the service, serving as a mentor, reviewing their work, and setting objectives.
• Be available to attend briefings, meetings, trade shows and conferences across the region; foreign travel likely.

What makes a good candidate?

We are looking for someone with the following attributes:

• They are keen to learn about the APAC technology channel ecosystem and build their reputation as an expert in this field. They are self-disciplined to meet deadlines and operate with minimal supervision. They are hungry and ambitious and want to see this research program continue to be a successful product for Canalys.
• They know how to work with data, but also understand that insights come from expertise derived from primary research from conversations with their network. They are very focused on developing and fostering their network of contacts throughout the region.
• They are interested in technology and want to stay at the cutting edge. They are excited to learn more about different parts of the technology industry and to use their insights to guide industry executives.
• They have an opinion on the subject and are happy to share it. They possess a business acumen to ascertain the relationships between products and strategy and overall business performance.
• They are keen to promote their insights to clients and the wider industry. They understand that good communication comes in a variety of mediums including reports, blogs, presentations, webinars and conversations. Through these different means, they will ensure they effectively communicate their analysis to key stakeholders.
• They work in a global virtual team so must be able to forge relationships over video. They are disciplined to work with minimal supervision when executing their primary objectives.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for a Business Analyst

Internal Code: A24091

What will you do?

The IT Application BA shall be involved in strategizing and implementation of the project and initiatives involving the requirement study, procurement, testing, management, implementation, and maintenance support of applications.

What are we looking for?

• Minimum of 5 years of IT Application BA experience
• Practical experience with Agile Methodologies, tools and delivery
• Good understanding of Cloud Technology and have attended the related fundamental Cloud Technology trainings
• Experience in Vendor and Contract Management, Change Management/Service Request Management, Problem/Incident Management will be an added advantage
• Experience in supporting Government Projects will be an added advantage
• Experience in supporting/implementing projects with databases ie Oracle and/or Postgres Database, middleware ie weblogic or JBoss or Tomcat as well as exposure in automated software testing will be an added advantage
• Strong analytic, conceptualization and problem solving skillsets will be an added advantage
• Strong communication skills, both oral and written and able to pitch to engage stakeholder will be an added advantage
• Relevant healthcare domain knowledge will be an added advantage
• Experience in supporting applications operations will be an added advantage

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

We are seeking a Business Analyst with strong expertise in digital transformation projects, particularly within the finance or insurance domains. The ideal candidate will have experience in Agile methodologies and will be proficient in Jira and Confluence for effective project collaboration and documentation.

Key Responsibilities:

• Collaborate with cross-functional teams to gather, analyze, and document business requirements for digital initiatives in finance or insurance.
• Translate business needs into technical requirements and user stories.
• Engage with stakeholders to ensure that project requirements align with business goals and objectives.
• Participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives.
• Utilize Jira and Confluence to manage project backlogs, document workflows, and track progress.
• Support the product development lifecycle from initiation through to delivery.
• Conduct gap analysis and propose solutions to improve processes, workflows, and customer experience.
• Assist in the creation of business process models, diagrams, and user documentation.
• Identify and manage project risks, ensuring timely resolution of issues.
• Conduct user acceptance testing (UAT) and ensure the final product meets business expectations.

• 3+ years of experience as a Business Analyst in digital transformation projects, preferably in finance or insurance sectors.
• Proven experience working in an Agile environment.
• Proficiency with Jira and Confluence.
• Strong analytical and problem-solving skills with the ability to understand complex business processes.

The Analyst will support partnership management initiatives for some of Visa’s most prominent strategic global partners. You will have the opportunity to develop an all-round perspective of the way Visa works partners across the ecosystem, including global merchants, acquirers, payment gateways and technology partners. Success in the role requires working well with a multitude of cross functional external and internal stakeholders to cultivate partner strategy and to execute on existing/new partnership agreements.

Your responsibilities will include:

• Establish operating model for execution of partnership agreement and reporting of partnership agreement progress to all key stakeholders

• Prepare client pitches, business performance reviews and operational reviews to engage partners and identify mutual areas of growth

• Cultivate relationship with partners and being the primary point of contact to assist partners in resolving operational concerns

• Identify, analyze, and interpret trends and patterns in complex data sets and support the creation of analytic insights about partner performance and help deliver findings from those analyses to external and internal stakeholders

• Develop and execute on partner strategy in Asia Pacific. You will work with the partner management team to execute on commercial deals and identify new ways to bring to life Visa’s product solutions through partnerships

About Sleek
Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.We operate 3 business segments:

1. Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign.  We are the market leaders in Singapore with ~5% market share of all new business incorporations
2. Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, generative AI tools and exceptional customer service
3. Business banking: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK.  We have around 450 staff, but we think and act more like a startup than a large corporation.We have achieved >70% compound annual growth in Revenue over the last 5 years and as a result have been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.Some other great things about working at Sleek…

Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important.  We have zero tolerance for anyone that is aggressive or mean - we are committed to creating and nurturing a diverse and inclusive environment.Flexibility: You’ll be able to work from home [2-3] days per week. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you make key calls, get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year

Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. [Additionally, you’ll be able to access our S$1,200 pa flexi benefits scheme for home office equipment or health and fitness expenditure].  Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.

Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.

Sleek is also a proudly certified B Corp. Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through SleekSign. We aim to be Carbon Neutral by 2030.

We are now looking for an Admin Support Executive (Mailroom) who will be responsible for managing mailroom operations and supporting data quality initiatives. This role involves handling incoming and outgoing mail, maintaining accurate records, and assisting with data reconciliation tasks. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to perform administrative tasks efficiently.

Mailroom Duties:

• Manage office phone calls and address client inquiries via email.
• Coordinate local and international courier services.
• Oversee the complete mailroom process, including receiving, sorting, scanning, and uploading client correspondence into the designated platform.
• Organize and maintain an efficient and systematic filing system.
• Perform other administrative duties as assigned by the Head of Operations.

Data Quality:

• Assist the Head of Operations in reviewing and analyzing dashboard data and implementing corrective actions as needed.
• Propose new reconciliation methods based on data observations to enhance accuracy.
• Conduct daily reconciliation between Xero invoices and the Sleek platform to ensure accurate recording of all services.
• Undertake additional administrative tasks as directed by the Head of Operations.

Qualifications:

• Strong organizational and multitasking abilities.
• Proficiency in using office equipment and software, including email and data entry systems.
• Excellent communication skills, both written and verbal.
• Attention to detail and accuracy in handling data and documentation.
• Ability to work independently and as part of a team.

About the job

We are looking for a proactive enthusiast to provide executive administrative assistance to the Ikano Retail Management team in the Service Office and to aid in the execution of cost-efficient travel solutions and strategies that align with the organisation’s strategic and operational goals. The incumbent is required to have great attention to detail, strives to deliver high quality work and shares IKEA values to Renew and Improve.

Your assignment

• Provide consistently high levels of executive management support while maintaining confidentiality and exercising diplomacy.
• Assess and manage competing priorities, initiate timeline for various decision forums and exercising discretion to facilitate optimal use of the managers’ time.
• Manage managers’ meetings, coordinate travel arrangements and itineraries.
• Support and back up the Executive Support & Travel Manager in the Ikano Retail Board preparation, pre-meeting coordination of materials for various committees and decision forums.
• Execute the progression of information and duties including overseeing the signing of legal contracts & documents, raising purchase orders, maintaining the Ikano One webpage, filing travel expense claims for the management, co-workers’ profiles maintenance in the travel system and annual travel budgeting process.  
• Lead and/or contribute to ad hoc projects to support the achievement of organisational-level strategic and operational objectives.
• Evaluate, introduce and implement travel and admin solutions/technologies to improve efficiency and deliver envisioned benefits.
• Initiate improvement to optimise and streamline business processes in areas where there is opportunity for increased efficiency and cost-saving.
• Identify, document and update standard operating key procedures and processes.
• Drive vendor selection initiatives for corporate hotels and travel providers.

We are seeking an experienced Application Support Analyst with expertise in payments systems, specifically with SWIFT and ISO 20022 protocols. The successful candidate will play a key role in supporting mission-critical applications in a fast-paced financial services environment. You will collaborate with internal and external stakeholders, troubleshoot issues, and ensure the smooth operation of payment-related systems.

Provide Level 2/3 Support: Handle support requests and incidents related to payment processing applications, ensuring timely resolution of issues.

Payments Expertise: Work extensively with payment systems and messaging formats, including SWIFT (MT, MX), SEPA, CHAPS, and ISO 20022 standards.

System Monitoring & Troubleshooting: Proactively monitor the payment applications, identify performance bottlenecks, and troubleshoot system failures.

Incident & Problem Management: Ensure incident logs are maintained and followed through until resolution; engage in root cause analysis for recurrent issues and implement permanent fixes.

Collaboration with Development and Infrastructure Teams: Liaise with cross-functional teams to escalate and resolve issues as needed. Coordinate with the development team on bug fixes, patches, and enhancements.

Change & Release Management: Participate in the deployment of updates, patches, and configuration changes to payment applications. Ensure proper testing and minimal disruption during rollouts.

Compliance & Documentation: Ensure compliance with internal and external policies regarding security, risk management, and regulatory standards. Maintain detailed documentation on processes, workflows, and resolutions.

Stakeholder Communication: Provide regular updates and reports to business stakeholders on the status of incidents, maintenance activities, and application health.

Knowledge Transfer & Training: Share expertise and knowledge with other team members to build technical skills and increase understanding of payment systems across the support team

4+ years of experience in Application Support roles, specifically within the financial services/payments domain.

Proven experience with handling incidents and problem management in a payments environment.

Hands-on experience with SWIFT payment systems, including MT/MX messaging formats.

Strong understanding of ISO 20022 standards and their implementation in payment systems.

Experience with other payment processing systems (ACH, RTGS, etc.) is highly desirable.

Good Knowledge of SQL, Unix/Linux commands, and scripting for troubleshooting.

Smartkarma is seeking a senior analyst or analyst team to build ongoing research coverage of all US IPOs and direct listings with an expected deal size of [USD100mn or higher, excluding closed-end funds and SPACs].

Research coverage will entail: 

• Data-driven methodology to score and rank deals
• Pre-IPO company tearsheet 
• Pre-IPO fundamental research
• Pre-IPO valuation and pricing insights
• Post-IPO trading summary
• Post-IPO lock-up expiry preview 

Within the first six months, the senior analyst or analyst team will also be expected to offer a high-touch service for select institutional clients covering:

• Pre-deal: 
  • Pre-positioning
  • Market intelligence/positioning/book color
  • Management meeting questions
  • Excel models
  • Bespoke notes for pre-IPO/cornerstone stake (NDA-driven) 
• Post-deal: 
  • Lock-up expiry trades
• Desk access: 
  • Access to team via email/messaging
  • Direct calls

Control Risks' Digital Risks practice works with our global clients to anticipate and mitigate threats, whilst harnessing digital opportunities to drive innovation and growth.

This APAC based role primarily involves delivering analysis of cyber threats and their implications to all business sectors and to public sector organisations and working with global and regional resources to support winning new engagements. The analyst will support delivery of strategic threat assessments and lead on delivery of specific threat consulting engagements, such as response to client subject matter requests and focused threat assessments. The role will also require the analyst to support our tactical CTI team in delivering investigations and responsive intelligence to our Incident Response team. The role requires the candidate to produce, enhance and contribute to content published on our cyber threat intelligence platform. The role will also need to participate in the winning and delivery of bespoke projects for clients, as well as support regional and global marketing activities.

The Cyber Threat Intelligence Analyst can be based in Control Risks' offices in Singapore, Sydney, or Hong Kong. Applicants will be currently resident in the locations for which they are applying.

Responsibilities:

Intelligence product delivery and scoping:

• Responsible for proactively collecting and analysing information from all sources to produce actionable intelligence for our bespoke clients.
• Providing analysis of all threat actors – nation state, cybercriminal, activist – from a technical capability assessment perspective and from an intent and motivation perspective.
• Understand our clients requirements, scope their intelligence and commercial needs and work with the CTI, Digital Risks and other teams to provide priced scopes of works that are properly risk assessed across our threat assessment, investigative and digital due diligence product sets.
• Supporting the development of new information sources and capabilities for collection and analysis.
• Produce intelligence reports and update region specific content for the intelligence platform product.
• Provide regional expertise into the CTI team to aid prioritisation of content coverage and intelligence collection for platform publication.
• Demonstrate strong understanding of the geopolitical, technological, economic and social drivers of cyber threats to produce forward looking intelligence analysis.

Business development responsibilities:

• Responsible for developing, maintaining and demonstrating strong subject matter expertise in cyber threat actors, computer network operations, electronic warfare, disinformation and geopolitics through attendance at conferences, industry events and constant research.
• Responsible for liaising with senior team members and other internal teams, such as Markets and Partnerships, to highlight key threat developments and reports to be shared with clients and prospects.
• Responsible for coordinating internally with CTI, Digital Risks and other internal stakeholders to share feedback from client engagements and discussions, including client scope requirements, subject matter asks and commercial intelligence on fees and market preferences.
• To deputise for senior CTI colleagues in reviewing scopes and work, delivering external briefings, pitches and internal engagements.

Marketing and business development:

• Production of marketing materials and public facing analysis designed to demonstrate CTI capability and subject matter to a public audience.
• Development of thought leadership tailored to specific high priority APAC geomarkets.

Essential:

• Highly motivated individual with ability to self-task and develop own research.
• Practical knowledge and understanding of cyber security concepts and methods.
• Practical experience in the field of intelligence collection, analysis and reviewing.
• Ability to present technical information and analysis to a non-technical audience.

Preferred:

• Demonstrable experience in the field of geopolitics through academic or professional engagement.
• Demonstrable experience of business development, marketing or winning client work.
• Educated to degree / masters level or several years’ work experience in an intelligence, cyber security or social science field (Terrorism, Politics, International Relations, Intelligence Studies).
• Understanding of both qualitative and quantitative analytical tools and techniques.
• Intelligence analysis (CREST, NIAT, GIAT, DIAM, City and Guilds), CTI (CRTIA, CPTIA) or cyber security (CISSP, CEH, CLASS) qualifications are highly desirable but not essential.
• Languages preferred: Chinese Mandarin.

Qualifications and specialist skills:

• The desired candidate may have a background in CTI, intelligence collection or analysis, geopolitical risk analysis.
• Familiarity with following analysis and collection tools: Maltego, RiskIQ, SOCMINT, OSINT enginges, complex Boolean searches, MS Office suite (particularly Word and Excel), use of secure research network.

As a Senior Data Center Operations Engineer, you will work as a member of the team of engineers and be responsible for facilities in Singapore and oversee the overall health of the facilities.  You will be involved in 

• Workflow of day to day operations of the facilities. 
• Capacity deployment and forecasting. 
• Budgets and maintaining facility stock
• General operational uptime/maintenance scheduling
• Vendor management
• Facility Evaluation
• Builds and deployments
• Strategic global projects
• Cross organizational collaboration 
• Conduct all audits as required
• Coordinating with the onsite delivery and shipping of all equipment
• Developing, documenting and evangelizing a catalogue of standards and best practices for data center operations
• Functioning as one of the main regional points of contact and be accountable for all vendors who operate inside of our data centers.  Will act as the operational point of contact for all builds, expansions and maintenances. 

About the role

Reporting to Vice President, Air, this internship role will have the opportunity to work with the different entities on exciting projects as well as to analyse various reports to provide information to our Regional Air Freight team for strategic business decisions. This 6-month full-time internship commences Dec 2024/Jan 2025.

What you will be doing

• Prepare monthly reports relating to air freight activities
• Detect irregular data from the reports and analyse the root cause
• Perform ad-hoc analysis as per requested by stakeholders
• Follow up with entities on the issues and/or comments of working reports
• Be involved in Middle Office Air Dashboard Enhancement Project
• Work with OMC on various projects on data management
• Maintain the BSA contract library
• Support RFQ activity to carriers for 2025 capacity

The successful applicant

Essential

• Polytechnic or university undergraduate or graduate in Business Management, Data Analytics, Data Science or related fields
• Meticulous, analytical, and can work independently
• Good interpersonal and communication skills
• Proficiency in MS Office (Excel, PowerPoint, Word)
• Good command of written and spoken English
• Knowledge in PowerBI and/or Tableau

Desirable

• Keen to learn, fast learner
• Systematic, organized and able to multi-task
• Able to work under pressure in a dynamic, fast-paced environment to meet tight deadlines
• Team player with positive attitude

About the role

Reporting to the Regional Account Manager, Asia Pacific, the Regional Key Account Support Intern will be part of the Luxury Fashion vertical and will be responsible for developing key materials to support vertical growth in Asia Pacific. This 6-months full-time internship will begin in January 2025.

What you will be doing

• Support the updating and maintenance of existing communication content (such as newsletters, workshops etc.)
• Support existing account through problem solving
• Help to develop Gantt chart for Project management follow-up
• Assist in Project management follow-up and milestones commitment
• Support countries during tender phase through vendor follow-up and DACs

The successful candidate

Essential

• Undergraduate in Business / Sales / Supply Chain
• Analytical, with the ability to translate complex requirements and data into effective solutions
• Team player, ability to work effectively across all levels from management to operators and across different functional areas
• Strong project management, planning and organizational skills
• Able to work independently
• Advanced skills in MS Excel, Word, Powerpoint

Desirable

• Working knowledge of MS Visio, MS Project will be a plus

As the Brand & Media Analyst, you are responsible for analysing consumer and media data, market trends, brand performance and competitive landscape to provide actionable insights. Your role involves utilizing various data sources to understand consumer and customer preferences, identify market opportunities, and evaluate the effectiveness of brand and media strategies. You enjoy working on a strategic level as well as hands-on with data and visualization to perform your analyses and reporting. You also possess the skills to turn data into action.

You will also collaborate with cross-functional  team to leverage data to drive strategy. You will support in optimizing media investments to enhance brand perception, customer relationships, and drive business growth.

Key responsibilities

• You are responsible in conducting in-depth analysis of consumer behavior, utilizing market research data, surveys, and customer feedback and competitive analysis to identify market trends, emerging opportunities, and potential threats.
• Evaluate the perception of the brand in the market and among target audiences, identifying strengths and weaknesses of the brand image and recommend strategies to enhance brand equity.
• Drive media analysis consisting of measuring media performance across various channels, evaluating competitors’ media strategies and presence, monitoring and analyzing media metrics, engagement, and sentiment, while assessing the impact of media performance on overall brand perception.
• Collaborate with relevant teams to develop effective marketing strategies and optimized media plans, interpreting and analyzing data from various sources to draw meaningful conclusions and actionable recommendations.