Total 308 support analyst job vacancies in Toa Payoh

Job Description:

• Analyze business requirements and provide functional solution to business requirements
• Work with business, fellow SAs, FBA, architect, project team, testers and operations users as well as application development team for functional design/solutions guide testers/users in cards parameter setup for the new business (new org, product, pricing, etc)
• Guide testers/users in the end-to-end reconciliation process
• Prepare functional solution document
• Support system integration, user acceptance, regression/performance testing - work closely with TCOE and business users to ensure coverage of critical and important functions
• Post-implementation support
• Identify and raise/escalate risks to the project/processes

Requirements:

• Bachelors’ Degree in Computer Science or related field.
• Should have experience in the Credit Card Core Applications Issuing Business and has solid experience on common credit card interfaces.
• Should have hands on experience in Mainframe and Cards processing platform (Cardlink, VisionPlus etc)
• Should have experience as Cards Issuing Application development lead

As a Senior Industry 4.0 (I4.0) Analyst at Micron Technology, Inc., you will report to the Smart Manufacturing and Artificial Intelligence organization. The team defines, drives and delivers end to end smart manufacturing solution, integrated across functions of the business. The team will investigate applying industry-leading the best methodologies in automation, AI and machine learning to enhance Micron’s product development, business, and administrative processes across the company.

Responsibilities and Tasks

• Lead the analysist for complex business problems and issues using data from internal and external sources to provide insight to decision-makers. Identifies and interprets trends and patterns in datasets to locate influences.
• Constructs forecasts, recommendations and strategic/tactical plans based on business data and market knowledge.
• Creates specifications for reports and analysis based on business needs and required or available data elements.
• May provide consultation to users and lead cross-functional teams to address business issues.
• May directly produce datasets and reports for analysis using system reporting tools
• Understands business problem and translates user requirements into technical language and vice versa for data science / technical solution / IT teams.
• I4.0 Analyst with strong domain knowledge is preferred and will bridge the gap between users and developer team
• Accountable to ensure modules / functionalities address current metrics gaps and new business opportunity
• Translating project expected project metrics gain into dollar values, partnering with Finance
• Defining priority for projects for strategic pillar roadmap provided by Strategy Pillar Leader
• Conduct diagnostic and understand gaps and areas of improvement in current IIoT solutions and ways of working
• Work with PDE, Data Scientist, System Architect and IIoT end users to design & define requirements and analyze information, production interdiction that related to the adoption of IIoT for Smart Manufacturing
• Ensure optimization and standardization of tools and processes leveraging central team business partners to allow I4.0 solutions to be scaled sustainably across Micron Backend sites
• Develop business case, including impact validation approach, ROI of potential solutions and prioritize & propose projects for implementation
• Lead projects and activities that will require the coordination, support, and management of resources from global teams
• Provide expert functional and process guidance on system interfaces and capabilities

Qualifications

• Master/Bachelor's Degree in Electrical Engineering, Specialized in Data Analytic.
• At least 5-7 years of work experience in Assembly & Test and Post Wafer Fab (PwF) Process & Equipment Engineering or similar operations functions, good knowledge in High Bandwidth Memory (HBM) production is preferred
  
• Familiar with Composite Metro solution development, systems and solutions for high volume and high mix production environment
• Good interpersonal skills with demonstrable ability to effectively lead and present to small and large groups
• Proven ability to work multi-functionally with peers, senior and mid-level management
• Peer leadership and relationship management skills
• Strong analytical and problem-solving skills
• Highly organized and ability to remain flexible to the changing business needs

About Micron
As the leader in innovative memory solutions, Micron is helping the world make sense of data by delivering technology that is transforming how the world uses information. Through our global brands — Micron, Crucial and Ballistix — we offer the industry’s broadest portfolio. We are the only company manufacturing today’s major memory and storage technologies: DRAM, NAND, NOR and High Bandwidth Memory. Our solutions are purpose built to demonstrate the value of data to unlock financial insights, accelerate scientific breakthroughs and enhance communication around the world.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Analyzes complex business problems and issues using data from internal and external sources to provide insight to decision-makers. Identifies and interprets trends and patterns in datasets to locate influences. Constructs forecasts, recommendations and strategic/tactical plans based on business data and market knowledge. Creates specifications for reports and analysis based on business needs and required or available data elements. May provide consultation to users and lead cross-functional teams to address business issues. May directly produce datasets and reports for analysis using system reporting tools.

Overview

Our healthcare client is seeking a Senior Executive/Assistant Manager to support day-to-day operations at their Contact Centre, ensuring service standards, key performance indicators (KPIs), and positive experiences.

Responsibilities:

• Provide Level 2/3 network operations support
• Respond to incident calls and ensure the SLA to our clients is met
• Perform changes to the network in-line with the organization’s Change Management processes
• Ensure compliance to policies, processes and standards, both internal and clients’ organization
• Prepare network analysis reports, including findings with analysis
• Participate in regular operations review meetings, including operational issues, tickets review etc
• Participate in projects/activities to support improvement initiatives
• Conduct proper handover from the project team to operations after commissioning of projects.
• Conduct internal training and/or knowledge transfer to team.
• Update operations documentation (technical, CMDB, etc).

Requirements:

• At least 3 years of experience providing network operational and administration supporting Cisco products (Routers / Switches/WLAN)
• Diploma or Degree in Engineering, IT or its related field.
• Minimum Cisco CCNP certification
• In-depth knowledge of network routing and switching technologies and protocols
• Knowledge of network security, load balancing and optimization technologies
• Experience working with Cisco ACI, Bluecoat Proxy, F5 Load Balancer, Palo Alto or Checkpoint firewall is preferred.
• Ability to work in a multi-cultural team
• Good communication skills both written and verbal.
• Ability to prioritise work & multitask
• Analytical and possess good troubleshooting skills.
• Willing to work in extended hours and perform standby duty after office hour
• Experience in network automation via scripting (e.g. Python, Ruby) or tools (e.g. Ansible, Algosec, Chef)

Location: Changi Aiport

Working Hours:

• Monday to Friday: 2 staggered time - 7am - 4pm / 10am - 7pm

Salary: Up to $2,800 (based on qualifications and experience)

Responsibilities:

• Provide 1st Level Technical Support via phone, remote assistance, and email.
• Escalate and track incident/service requests professionally and promptly.
• Provide onsite support as needed.
• Assist with additional administrative tasks as required.

Requirements:

• Minimum 6 months of experience in an IT service desk environment preferred.
• Strong written and oral communication skills in English.
• Excellent telephony and problem-solving skills.
• Self-motivated with a customer-oriented attitude.
• Ability to collaborate effectively in team environments

For interested applicant, click 'apply'

EA Reg no: R1328476
EA License No: 16C8443
EA Personnel Name: Melody
EA Personnel No: R2095899

The team supports windows Servers - physical and virtual machines covering all Lines of business enterprise wide. The job requires server build, configuration and support tasks, including troubleshooting and configuration of the technical environment, monitor and manage server performance and health. Working in shifts to cover production support, ensure infrastructure stability and escalations from core infrastructure teams. Responding to critical incident escalations and outages. This role exposes candidate to hardcore technical and troubleshooting skills, working with OEM vendors such as Microsoft, HP, etc.

Key Responsibilities

• Building and configuring servers as per the deign document and complete post build tasks and checks.
• Resolving incidents impacting hosts or environment
• Assist with troubleshooting & configuration of the technical environment. Escalating and liaising with additional internal/external groups when required, resulting in satisfactory resolution
• Assist with planned events for VM migration.
• Monitor system performance, availability, and capacity. Respond promptly to notification of potential service issues; Manage and monitors server performance, health and server configuration standards
• Investigating & troubleshooting root causes via problem management
• Responding to L1 and L2 escalations
• Creating, reviewing, maintaining and updating documentation
• Planning and managing infrastructure for planned releases and business Continuity and practices.

Key Requirements

• Enterprise Server Build/Support experience with Windows Server 2016, 2019 and 2022
• Experience supporting VMware virtual infrastructure. Proficiency with vSphere, vSAN, and other VMware products and platforms
• Strong scripting experience. PowerShell proficiency and experience preferred.
• Strong troubleshooting and problem solving skills
• Ability to write and speak clearly and concisely about technical topics
• Ability to work effectively as part of a team
• Financial / Banking company experience preferred.

Responsibilities:

• To lead and drive the requirements gathering process.
• To lead and manage a small team of developers to deliver the modules to develop web-based application systems.
• Participate in the design and development of web applications based on Ecquaria’s product (J2EE-based).
• Lead and manage the user acceptance testing process.
• Implement, customize, test, document and maintain software applications.
• Ensure that the modules delivered are according to the specifications and are of high quality.

Requirements:

• A Degree/Diploma in Computer Science with at least 3 years' software development experience in Internet technology in Win NT, UNIX or LINUX platform
• Those with leadership experience may be considered for the Project Lead position.
• Technical skills include proven object-oriented programming experience with Java and C++ together with extensive RDBMS through JDBC
• Experience in J2EE, Web Services and XML will be advantageous
• Experience in Elixir reporting solutions will be advantageous
• Very strong in SQL
• Data analysis skill will be an added advantage, although this is not compulsory to have.
• Good interpersonal skills

Toppan Ecquaria is an equal opportunity employer and values diversity within our company. We welcome all interested candidates to apply for this position, however, we regret to inform that only shortlisted candidates will be contacted by us for an interview.

Find us at www.topppanecquaria.com or www.linkedin.com/company/toppan-ecquaria

For more career opportunities, please visit our career site at:- https://toppanecquaria.com/careers/job-openings?utm_source=Jobstreet&utm_medium=Page&utm_campaign=2020

(Please copy & paste the above link onto your browser)

Want to be part of a fun and exciting team in one of the fastest growing IT companies in Singapore? Xtremax is an established IT company that provides IT services such as website development and design to government agencies and private companies to help them transform their digital experience. We are expanding and actively looking for an experienced and highly motivated individual for the Technical Support role.

Responsibilities:

• Provide customer support by answering phone and email enquiries
• Primary investigation, information gathering before escalating to internal team for further diagnosis
• Manage operational issues/risks in a timely manner; escalating when necessary
• Keep track of service requests to meet service KPIs
• Follow standard operating procedures, and respond professionally
• Communicate effectively between customers and development team on escalated issues
• Understanding of issues raised by customer
• Good sense of ownership to customers’ reported issues and track them through resolution and bring to closure of ticket raised
• Serve as a key point of contact based on agencies assigned
• Cross functional collaboration: You are required to work with different teams within our organisation to meet the needs of our business.
• Escalate critical issues / roadblocks to the Technical Support Team Lead

Requirements

• Minimum polytechnic diploma in IT, computer engineering, or relevant experience
• Preferably have knowledge in cloud services (eg. Microsoft 365, Amazon Web Services, Microsoft Azure, Google Cloud)
• Preferably have knowledge in ticketing system (JIRA)
• Good interpersonal and communication skills
• Strong analytical and problem solving/troubleshooting skills
• Strong interest in technology
• Ability to communicate highly technical information to both technical and non-technical customer audience
• Ability to work independently and as a team in a dynamic environment

By submitting your resume/CV, you consent and agree to allow the information provided to be used and processed by or on behalf of Xtremax Pte Ltd for purposes related to your registration of interest in current or future employment with us and for the processing of your application for employment.

You also represent to us that you have obtained the consent of your referees when you disclose to us their personal data for the purpose of conducting reference checks.

The personal data held by us relating to your application will be kept strictly confidential and in accordance with the PDPA. You may also refer to our Privacy Policy for more details here: https://www.xtremax.com/privacy-policy

We regret to inform you that should you not consent to providing the necessary data required for us to process your application, your application will be considered void.

Apply for this job

Responsibilities:

• Provide first-level helpdesk and end-user support.
• Install, configure, and maintain hardware, software, networks, printers, and scanners.
• Monitor and manage network infrastructure and connectivity (patch panels, UPS, routers, switches, firewalls, VPN, etc.).
• Administer physical and virtual servers, including patching and updates.
• Manage user accounts (Active Directory, LDAP) and troubleshoot and resolve system and network issues.
• Perform equipment repairs and replacements as needed and oversee backup operations.
• Maintain documentation and create relevant support reports.
• Support application rollouts and maintain software license records.
• Manage IT assets, inventory, and supplies.
• Coordinate with vendors for procurement and maintenance.
• Test and evaluate new technologies.

Requirements:

• 3-4 years of experience in end-user IT support or a computer operations environment.
• Proficiency in installation, configuration, migration, and maintenance of servers, PCs, OS, and software.
• Strong troubleshooting skills for Windows 10/11 and experience with Windows Server 2012/2016/2021.
• Experience with Active Directory, email accounts, Symantec Endpoint Protection, and Veritas Backup Exec.
• Basic networking (DNS, DHCP, VLAN) and advanced printer/peripheral troubleshooting.
• Interest in learning new technologies; cybersecurity knowledge is a plus.

To Apply:

Interested candidates who wish to apply for the advertised position, please click on “Apply Now” and “ATTN: HL”

Loh Hui Ling | Registration No: R24122909 | EA Licence No: 12C6253
Dynamic Human Capital Pte. Ltd. | 2 Kallang Avenue #03-08 CT Hub Singapore 339407

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g., NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

Personnel to be deployed at the following hours:

• Mondays to Thursdays: 8am to 5:30pm, inclusive of 1hr lunch break

• Fridays: 8:30am to 5:30pm, inclusive of 1hr lunch break

• Service maybe required on Saturdays, Sundays and gazetted public holidays

The Services required are set out as follows:

The roles and responsibilities of the Operations Executive will be as follows:

(a) Assist Operations Manager to manage daily operations on site.

(b) Assist Operations Manager to plan manpower for operations.

(c) Assist Operations Manager in minor repair work.

(d) Identify faults to ensure school is safe and building is properly maintained.

(e) To accompany, monitor and supervise contractors when in school for repairs/maintenance

(f) Security control at the school foyer in the even of event.

(g) Support all school operations and OM/AM and School Leaders

About Senserbot:

Since 2016, Senserbot has been a leader in robotic solutions, specializing in advanced technology for asset tracking, inventory control, anomaly detection, and recently, fully interactive robots for concierge services.

Our state-of-the-art robotic solutions are developed from scratch and are deployed in the different economic sectors such as the museums, columbarium, hospitals, oil & gas installations and the libraries where we are increasingly offering our products and solutions as Robot As A Service (RaaS) to our customers.

We are also expanding our library robots globally by working with established and reputable global RFID companies who are already quite entrenched selling to the libraries.

Job Overview:

We are seeking a dynamic and young executive to manage the office and support the operations of the company.

Key Responsibilities:

• Report to the CEO or a Senior Executive designated by the CEO;
• Manage the Office and liasie with external service providers such as the accounting firm, the office cleaner and delivery and transport companies
• Arrange meetings for the CEO and take minutes of weekly meeting
• Keep track of leave application of staff
• Support the Production and Tech Support to obtain quotations, produce and delivery of robots
• Arrange for travels of staff

Job Requirements:

• Diploma in Business or Office Management or a related field;
• At least 1 year of experience in office management and/or sales support role;
• Good communication and organisational skills;
• Willing to learn and work hard.

Job Summary:

• Industry: Healthcare
• Working location: Queenstown
• Employment type: Permanent, full-time

Job Responsibilities:

• Assist the team with day-to-day operations of RISPACS, NGEMR systems, and Diagnostic Imaging equipment to users
• Perform image amendment requests
• Perform daily administration of PACS application and RIS modules
• Rostered to provide 24/7 on-call support on a rotational basis.
• Communicate IT issues identified by users to vendors or respective parties involved.
• Respond to systems-related issues promptly and escalate when necessary.
• Assist the department with the import and export of radiology images
• Assist in image or data extraction and de-identification of images based on accepted hospital policies.
• Work with the hospital IT Department, vendors, and end-user groups to coordinate change requests about Radiology IT systems.
• Involved in project management and assisted in system migration and implementation phases of current to incumbent system
• Perform any other duties assigned by the Imaging Informatics Manager/HOD

Job Requirements:

• Diploma in Business IT/Information Technology/Health Informatics/ Diagnostic Radiography or equivalent, with 2 to 3 years of working experience
• Basic understanding of IT and network concepts.
• Proficient with Microsoft Office and intermediate Excel skills
• Strong interpersonal, communication and written skills
• Willing to do on-call duties and flexible in working hours as some tasks (such as system maintenance) can only be performed after office hours.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only short-listed candidates will be notified.

Registration No: R24123448 / EA Licence No: 12C6253

Overview:
We are looking for a System Analyst with extensive experience in technical delivery and production support. This role involves overseeing production support, managing infrastructure, and enhancing processes to ensure high service quality and support continuity.

Key Responsibilities:

• Manage production issues promptly, adhering to the Service Level Agreement with the business.

• Serve as a primary communicator with business users, ensuring issues are clearly explained and resolved.

• Continuously improve support processes to enhance service quality.

Requirements:

• Ability to manage production delivery independently.

• Experience providing L2/L3 support, with excellent debugging and troubleshooting skills.

• Familiarity with infrastructure setup and DevOps practices.

• Strong full-stack experience, particularly with .NET, MSSQL, and Java.

• Self-motivated, adaptable, and able to maintain performance under pressure with a strong commitment to service quality.

• Provide weekend support when necessary for urgent production or deployment issues.

Key Responsibilities:

• Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
• Ensures that any software that is part of the solution is installed and configured according to client requirements.
• Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
• Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
• Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
• Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
• Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
• Ensures the efficient and comprehensive resolution of incidents and requests.
• Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
• Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
• Provides second line remote and onsite technical support to clients.
• Provides second line field engineering services to clients.
• Reports and escalates issues to 3rd party vendors if necessary.
• Follows the required handover procedures for shift changes to ensure service continuity.

Knowledge and Attributes:

• Good communicate skills, both verbal and written.
• Ability to plan activities and projects well in advance and take into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTApp etc.
• Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
• Collaboration certifications such as - Valid CCNP Collaboration Certification required; Microsoft Voice certification (MS700 & MS720) advantageous; Valid Webex Calling & Webex Contact Centre certification.

Required Experience:

• Moderate level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony.
• Moderate level experience in technical support to clients.
• Moderate level experience in diagnosis and troubleshooting.
• Moderate level experience providing remote support in Collaboration technologies.
• Moderate level experience in relevant technology (Cisco and its product stack, SBC's such as AudioCodes and Oracle, CUBE's, Webex calling etc.).
• Basic understanding of Network routing and switching.

Qualifications and Skills

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Proven experience as a Business Analyst in the insurance industry.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency in using business analysis tools and techniques (e.g., UML, BPMN).
• Knowledge of insurance products, processes, and regulations.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.

Additional Requirements (Preferred)

• Certification in Business Analysis (e.g., CBAP, IIBA)
• Experience with Agile methodologies (e.g., Scrum, Kanban)
• Knowledge of insurance technology platforms and systems

Job Summary –

• Have computer foundation, have a certain understanding of computer operating system, and commonly used software and hardware.
• College degree or above
• Knowledge in customer support

Years of experience needed – 0-2 years.

Technical Skills:

• Provide professional remote technical support services for client users
• Remotely guide users to deal with system and software problems, including system installation, debugging, use, and related software
• Troubleshoot and diagnose hardware failures, inquire about scheduled spare parts, and coordinate follow-up maintenance.
• Special cases are upgraded in time, and cooperate with other teams to solve user problems.
• Clearly and completely record case information in the system according to the process.
• Find out the user's usage needs, and recommend upgrading products and configurations to improve the user's experience.

Interested candidates, please send over your resume to [email protected]

Responsibilities:-

• Respond inquiries via phone, email or in person
• Coordinate with internal secretarial teams to deliver client services, eg: assist in client due diligence
• Ad-hoc administration in other work areas as and when required/necessary

Requirements:-

• 'O' level, NiTEC, Diploma, Business Admin or equivalent
• Fresh graduates will be considered for junior position
• At least 3 years of relevant work experience
• Good oral and written communications in English are essentials
• Independent, multi-tasking, good personality with positive attitude

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Want to be part of a fun and exciting team in one of the fastest growing IT companies in Singapore? Xtremax is an established IT company that provides IT services such as website development and design to government agencies and private companies to help them transform their digital experience. We are expanding and actively looking for an experienced and highly motivated individual for the Technical Support role.

Responsibilities:

• Provide customer support by answering phone and email enquiries
• Primary investigation, information gathering before escalating to internal team for further diagnosis
• Manage operational issues/risks in a timely manner; escalating when necessary
• Keep track of service requests to meet service KPIs
• Follow standard operating procedures, and respond professionally
• Communicate effectively between customers and development team on escalated issues
• Understanding of issues raised by customer
• Good sense of ownership to customers’ reported issues and track them through resolution and bring to closure of ticket raised
• Serve as a key point of contact based on agencies assigned
• Cross functional collaboration: You are required to work with different teams within our organisation to meet the needs of our business.
• Escalate critical issues / roadblocks to the Technical Support Team Lead

Requirements

• Minimum polytechnic diploma in IT, computer engineering, or relevant experience
• Preferably have knowledge in cloud services (eg. Microsoft 365, Amazon Web Services, Microsoft Azure, Google Cloud)
• Preferably have knowledge in ticketing system (JIRA)
• Good interpersonal and communication skills
• Strong analytical and problem solving/troubleshooting skills
• Strong interest in technology
• Ability to communicate highly technical information to both technical and non-technical customer audience
• Ability to work independently and as a team in a dynamic environment

By submitting your resume/CV, you consent and agree to allow the information provided to be used and processed by or on behalf of Xtremax Pte Ltd for purposes related to your registration of interest in current or future employment with us and for the processing of your application for employment.

You also represent to us that you have obtained the consent of your referees when you disclose to us their personal data for the purpose of conducting reference checks.

The personal data held by us relating to your application will be kept strictly confidential and in accordance with the PDPA. You may also refer to our Privacy Policy for more details here: https://www.xtremax.com/privacy-policy

We regret to inform you that should you not consent to providing the necessary data required for us to process your application, your application will be considered void.

Apply for this job

• Responsibilities:
  Provide sales and service assistance for banking customers
  Resolve sales problems by identifying and selecting solutions from acquired technical experience and precedent
  Deliver quality service to customers and refer potential customers to Acquisition Managers
  Assist in meeting overall branch sales and service goals

Qualifications:

• Diploma or Degree
  Customer service experience in Banking
  Consistently demonstrates clear and concise written and verbal communication
  Min 3 years in a bank/financial institution; at least 5 years if no bank experience

Send your cv to [email protected]

About Freyr Technology:

Freyr Technology, founded in 2021, specializes in cutting-edge fields such as XR and AI, with business operations spanning the APAC region. As a partner with industry leaders such as NVIDIA, Alibaba, etc., we aim to revolutionize the digital landscape through innovative technologies and strategic investments across Southeast Asia.

We seek a Financial Engineer/Analyst to join our growing team. This role will involve working closely with financial institutions, leasing companies, clients, and family funds, ensuring seamless financial management and optimal business decision-making.

Job Brief:

We are looking for a Financial Engineer/Analyst to provide data-driven insights on Freyr’s profitability, solvency, stability, and liquidity. The successful candidate will play a key role in driving financial performance, enhancing process efficiency, and supporting long-term strategic goals. This individual will also support the company in securing and maintaining financial relationships with leasing companies, banks, and large investment entities.

Responsibilities:

• Consolidate and analyze financial data (budgets, income statements, forecasts, etc.) to support the company's goals and financial standing.
• Provide creative alternatives and recommendations to reduce costs and improve financial performance.
• Assemble and summarize data to structure sophisticated reports on financial status and risks.
• Develop financial models, benchmarking, and process analysis to support financial decision-making.
• Conduct business studies on past, present, and future financial performance, and develop forecast models.
• Identify trends, advise the company and recommend actions to a senior financial analyst based on sound analysis
• Reconcile financial transactions, compare data, and ensure accuracy in reporting.
• Maintain up-to-date knowledge of finance and market developments to inform financial strategies.
• Consult with management to guide and influence long-term and strategic decision-making within the broadest scope.
• Drive process improvement and policy development initiatives that impact the financial function.

Requirements:

• Proven working experience as a Financial Engineer or Analyst, preferably within industries such as leasing, banking, or investment.
• Proficiency in spreadsheets, databases, MS Office, and financial software applications.
• Hands-on experience with statistical analysis and statistical packages.
• Excellent presentation, reporting, and communication skills.
• Proven knowledge of financial forecasting and diagnosis, corporate finance, and information analysis
• Deep understanding of accounting principles, tax laws, and current financial subjects.
• Bachelor's degree in Finance, Economics, or related fields.

Preferred Skills:

• Experience dealing with clients in financing or leasing sectors such as banks, family funds, or venture capital.
• Strong financial modeling skills and the ability to translate complex financial data into actionable insights.
• Knowledge of the Southeast Asia business environment, especially in markets like Indonesia, Malaysia, and Thailand.

• Familiarity with multi-tier server architecture (Application, Web, Database).
• Hands-on experience with Oracle, SQL Server, or MariaDB.
• Proficiency in web services, including protocols like SOAP & REST.
• Knowledge of system applications such as backup software, Application Server - Jboss, Web Server - Apache, Messaging system - MQ / AMQ
• Experience in CI/CD pipeline tools like Jenkins using OpenShift cloud platform

1. Minimally Nitec qualifications in IT related disciplines
2. Minimum 1 year Customer Service Experience in technical or non-technical call center environment.
3. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
4. Excellent communication skills, strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
5. Able to manage multiple tasks simultaneously.

Responsibilities:

Administrative Functions

a. Ensure cleanliness and orderliness in the reception area.

b. Handle, prepare, and verify relevant documents, including maintaining and updating records, compiling statistics, filing, and drafting/responding to correspondences.

c. Carry out ad-hoc tasks as assigned by the Administration Manager.

Reception Duties

a. Provide counter services and handle general inquiries.

b. Answer and manage phone calls.

c. Handle incoming parcels, mails, and emails, including receiving deliveries and coordinating distribution to the appropriate parties.

d. Manage inquiries and coordinate with parents, teachers, vendors, and other relevant parties.

e. Attend to unwell students in the 'sick bay' and coordinate with the teacher in charge or parents until the student is back to class or sent home.

f. Assist walk-in visitors (parents, vendors, etc.) and students at the General Office.

Requirements for Ideal Candidate:

Min. G.C.E ‘O’ Level

Pleasant, meticulous and good interpersonal skills

Able to multi-task and work independently.

Knowledge of MS office

Preferably with 2 years of experience in administration work and customer service.

Candidates who are trained in First Aid will have an advantage.

Attention to: Hailey

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

Overview:

The Infrastructure Engineer is responsible for IT system infrastructure design and implementation projects for Japanese bank customers.

Responsibilities

· Responsible for the design, installation & configuration, testing and other customer support in IT system implementation projects, mainly with Microsoft Windows and Linux environment to the specifications of client’s requirements

· Understanding the customers’ system architecture and design

· Perform on-site and remote support for OS / middleware / network troubleshooting

· Perform regular maintenance to maintain the infrastructure including mission critical systems

· Manage project documentations (e.g. architecture design, parameter design, test spec plan/result, operation procedure manual etc) for new IT system implementation & its change.

· Any other ad-hoc duties as required or assigned

Requirements:

Have good experience as administrator

· Bachelor Degree in Information Technology/Information Systems/Computer Science, Business IT or its equivalent

· At least 3 years of working experience in Windows/Linux server environments.

· Good understanding and work experience on ITSM standards, processes, guidelines and provide the best practices.

· Experience in middleware software configuration design & installation in any mission critical system implementation projects or strong will to expand the capability for system designing area

· Experience in Installing, configuring, troubleshooting and testing in Operating systems.

· Knowledge in Windows / Linux clustering setup and troubleshooting.

· Knowledge in Storage system, network system (TCP/IP, load balancer and firewall)

· Knowledge in Enterprise backup systems (eg. Arcserve)

· Scripting experience (e.g. Powershell/VBS/Python/Shell) for BAU tasks automation

· Good-to-have skills:

- Linux and Middleware (IBM MQ / Connect:Direct / Veritas cluster ) experience

- Job management software and system monitoring software knowledge

- VMware knowledge is added advantage

- SQL / Oracle database implementation

· Good Analytical and problem-solving skills

· Proactive personality, Team player/contributor

· Strong verbal, written communication skills

· Strong willingness to learn new technology and skills

· Prior working experience in the Japanese Company is an advantage