Total 517 support analyst job vacancies in d12 balestier serangoon toa payoh

Benefits:

• MNC, 5 days, North
• Salary: $1700 - $2500, allowances
• 12hr rotating shifts: 9pm to 9am/9am to 9pm
• 14-15 working days per month
• Overtime claim, AWS, performance bonus
• No experience can apply
• North/Central

Job responsibilities:

• Provide service and support for Vertical probe cards
• Liaise with customers and factory on the card issues
• Compile of investigation report/tracker/monthly report
• Support for DOE (design of experiment) or evaluations either by customer or company’s initiative
• Pin replacement onsite
• Station at client’s site

Requirements:

• Minimum Nitec in Electronics/Mechatronics
• 1 to 2 years of relevant experience in semiconductor industry
• Candidates with no experience can apply
• Possess basic electronics and troubleshooting skills
• Able to start within short notice

Interested applicants, please send your resume to [email protected]

Wee Hur Holdings Ltd (Group) is a listed company on the Singapore Exchange, with businesses in property development, construction, worker’s dormitory, fund management and purpose-built student accommodation (PBSA). We are seeking a driven, motivated and passionate Sales Admin Support as we embark upon our exciting new phase of growth and expansion in the PBSA sector in several major cities in Australia.

You will be employed under Y Suites by Wee Hur Hospitality Pte Ltd (Company), a wholly owned subsidiary of the Group, which is the entity that is responsible for the success of our PBSA management brand. You will report directly to the Assistant Manager, Sales & Reservations and Regional Senior Manager, Business Development. You will be required to work closely with our Sales team in Singapore and BD team in China.

This role is designed for professionals with robust track record in sales admin support, excellent interpersonal and communication abilities, strong detail-oriented mindset and deep motivation to learn and grow. Experience in Sales support, Reservations or Admin coordinator within the hospitality industry are added advantage. Proficiency in Mandarin Chinese is preferred.

You will assist the sales team to retrieve and collate reports, check room availabilities, and make changes to existing reservations. You will need to manage 2 key software systems, namely a sales CRM and an enterprise property management software, so experience and track record in data retrieval and software system utilisation is strongly preferred. You are also expected to respond to sales team request for information or changes at a high frequency and due to the time-sensitive nature of sales closure, we require somebody who is agile, responsive, and highly communicative on chat channels, with a strong bias for action.

Please apply for this position via our careers page (https://www.ysuites.co/careers/).

Key responsibilities:

1. To have a good grasp of the property management system (PMS) to check room availabilities and provide fast response to the China BD team when required.
2. To have a deep and robust understanding of our product.
3. Provide reliable and consistent support on data input and churn out for reporting purpose.
4. Provide weekly room occupancy data from PMS, Competitor Pricing checklist report and other sales admin reports required by the Assistant Manager, Sales & Reservations.
5. To be able to configure changes in the student booking in PMS correctly as and when required by the Booking team.

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3-5 years of experience and proven track record as a sales admin or admin support an advantage
3. Exceptional verbal, reading and written skills are a must
4. Robust interpersonal, communication and relationship skills
5. Familiarity with CRM & PMS best practices, experience with CRM leads management software (SalesForce or Fresh Sales) an advantage.
6. Experience in working with enterprise software systems an advantage
7. Strong Microsoft Excel Skills desirable
8. Have a detail-oriented mindset and an acumen for understanding
9. Excellent time management and organisational skills
10. Dependable and proactive in follow up
11. Team player and highly independent and able to work under stressful situations

Key Performance Indicators:

• Timely and proactive respond to request from China BD team on room availability
• Accurate data input and churn out for reports requested by Assistant Manager, Sales & Reservations
• Accurate and timely changes in reservation details and ensuring all amendments are done correctly
• Agile, timely and swift response to business request pertaining to lease closure, lease amendments, offer drafting, information required for offer.
• High visibility and timely reporting on weekly reports.
• Strong stakeholder engagement in accordance with best practices, SOP training and brand guidelines
• Strong product knowledge, demonstrate professionalism and competence in task assigned.

Our client is a local bank.

Location: Raffles Place

Benefits:

• Competitve salary and benefits
• Hybrid working arrangement (depending on nature of role)
• Learning & development opportunities

Responsibilities:

• Foster robust relationships with stakeholders to identify opportunities for harnessing data effectively, facilitating the successful delivery of reports, dashboards, and analytics.

• Develop and refine our approach to HR analytics for addressing business challenges through advanced analysis and a comprehensive understanding of data infrastructure and products.

• Interpret and communicate data insights to stakeholders, empowering them to make informed business decisions based on data.

• Take the lead on HR data and metrics projects aimed at creating meaningful measures and benchmarks to enhance and optimize organizational performance.

• Create and implement data models to support forward-thinking HR initiatives, utilizing predictive analytics to anticipate, evaluate, and analyze various business challenges and objectives.

• Establish a rigorous and systematic analytical model and methodology, integrating market research, data, and theory to drive impactful HR analysis.

Requirements:

• At least 7 years of experience in HR analytics, business analytics, organizational research, or organizational psychology.

• Extensive expertise in data analysis, including analytics data models, data warehousing, and data product management.

• Proficient in utilizing popular data analysis and visualization tools such as SQL, Tableau, Python, Qlikview, and PowerBI.

• Demonstrated experience in collaborating with various HR and business stakeholders, possessing exceptional communication skills and the ability to influence others effectively. Proficient in storytelling.

• Strong analytical and problem-solving abilities, capable of utilizing data to extract valuable insights and make informed, data-driven decisions.

Attention to: Hailey

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

inc04090605

-Submit and reconcile expense reports, claims

-Document financial transactions by entering account information.

-Keep track of Accounts Payable & Receivables and banking matters

 -Responsible for generating sales tax invoices , quotations etc to customers

Manage queries, registration, emails and and payment for courses.

- Organize and schedule appointments, answer and direct calls

• Assist in the preparation of regularly scheduled reports and maintain a filing system

• Order office supplies and research new deals and suppliers

- Welcome and support visitors, clients in a hospitable manner

- Manage staff welfare, office hygiene and pantry matters

Requirements

Ability to work with Quickbooks software

Warm and hospitable

Job Description
Continental strives to proactively prevent security issues by identifying and addressing vulnerabilities. As part of the vulnerability management team you will help to identify, prioritize, and track findings. The successful candidate will have the opportunity to attack any and all internally reachable systems of a global company. This cross functional position will work closely with many different departments in order to address found security issues.

Responsibilities:

• Work with scanning tools to identify vulnerabilities
• Manually verify and identify vulnerabilities
• Prioritize vulnerabilities
• Continuously improve the automation process
• Support asset owners in understanding vulnerabilities and selecting appropriate remediation measures
• Track vulnerability remediation
• Stay up to date with current cybersecurity trends

Qualifications

• Knowledge of common vulnerabilities, exploits, and attack methodologies
• Knowledge of appropriate remediation measure
• Basic understanding of the vulnerability management process
• Familiarity with coding/scripting languages such as Python, Javascript
• Experience with security assessments or penetration testing
• Effective communication skills in English with different stakeholders
• Interpersonal and intercultural skills to work with different stakeholders
• Good (self-)organizational skills

About Us

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

Responsibilities

BUSINESS PERFORMANCE SUPPORT & BUSINESS LEADS GENERATION

• Generate new business leads to Account Managers (e.g. up-selling or cross-selling)
• Contribute to revenue through commercialization of Client Support Services
• Facilitate a unified network and integrated solution proposition during the pre-sales phase
• Support profitability management and planning & forecasting in collaboration with Account Management team

RELATIONSHIP MANAGEMENT

• Act as the Single Point Of Contact to the assigned Service Logistics network customer
• Lead Business Reviews with customers for business continuity and sustainable partnership
• Facilitate alignment between customer’s and DHL’s strategic plans and enhances partnership
• Work with respective Account Managers to ensure execution of Account Plans

PERFORMANCE MANAGEMENT

• Align country’s Ops Performance with global/regional goals
• Ensure consistency and service quality in collaborations with Country Operations
• Govern customer Change Requests to ensure scope management & cost recovery
• Manage customer escalations and drive recovery plans
• Establish and lead account community on a regular basis to deliver operations excellence

CONTINUOUS IMPROVEMENT

• Facilitate Continuous programs in various aspects – operations, systems, financial audits in collaborations with Network Operations
• Share best practices across countries and accounts
• Supports process standardization to attain an operating standard model
• Track and monitor cost savings in collaboration with Network Operations

ACCOUNT MANAGEMENT

• Grow Service Logistics share of wallet for existing customers in the region, focusing on regional account plans, commercial ownership of accounts and regional proposals (RFQ, renewal, commercial CRF) ownership
• Ensure overall commercial ownership of SL account in the region (incl. regional management of Global account)
• Develop pro-active business retention and growth plans that protect/enhance margins and are aligned with key internal stakeholder strategies.
• Accountable for tracking and managing account profitability in line and direct contact with Finance
• Identifies root causes to take direct actions and/or liaise & track other functions to solve account profitability issues
• Contributes to product development by generating ideas and providing commercial expertise during the process
• Continuously review business potential and identify potential business opportunities throughout the customer organization

PEOPLE MANAGEMENT

• Provide mentorship to a team of Client Support Services Managers, Assistant Managers, Analysts
• Act as the next escalation point for customer-related issues and guide CSS Managers / Assistant Managers / Analyst in issues resolution
• Provide OJT / coaching / knowledge sharing to team members

Requirements

• Minimum 8 years Supply Chain/ Logistics, or Distribution experience
• Minimum 5 years Customer Relationship Management background
• Solid understanding of the principles of supply chain management
• Excellent communications skills
• Well developed people management skills; ability to lead and inspire teams to accomplish objectives
• Strong analytical and problem solving skills; both short-term/tactical and long-term/strategic
• Well-structured, change oriented and results focused
• Internationally orientated executive

Job Role and Responsibilities

· You are responsible in meeting the overall educational and social needs of children under your care.

· You are to assess children with learning and developmental issues identified by preschool teachers using the prescribed screening tools.

· You are expected to provide differentiated intervention approach to the children in the areas of educational needs, behavioral learning, social and social communication skills

· You are expected to develop Child Specific Education Plan where needed and progress reports to your superior

· You will conduct intervention through support packages to Developmental Support-Learning Support (DS-LD) children

· You are to work co-operatively with families and pre-schools to support children’s learning and development

· You are to provide in-class support to children whom received intervention packages, ensuring goals set achieved during sessions with the DS-LS children and are generalized into classroom

Job Requirements

· Specialist Diploma in Early Childhood Learning Support (SDELS)

· Minimum 2 years working experiences in the early childhood sector as Learning Support Educator

· Possess good communication skills and the ability to engage children

· Nurturing and dedicated to the development and well-being of children

· Self-driven team player with a positive attitude

· Able to work independently with minimum supervision

Our client is a local bank.

Location: Raffles Place

Benefits:

• Competitve salary and benefits
• Hybrid working arrangement (depending on nature of role)
• Learning & development opportunities

Responsibilities:

• Foster robust relationships with stakeholders to identify opportunities for harnessing data effectively, facilitating the successful delivery of reports, dashboards, and analytics.

• Develop and refine our approach to HR analytics for addressing business challenges through advanced analysis and a comprehensive understanding of data infrastructure and products.

• Interpret and communicate data insights to stakeholders, empowering them to make informed business decisions based on data.

• Take the lead on HR data and metrics projects aimed at creating meaningful measures and benchmarks to enhance and optimize organizational performance.

• Create and implement data models to support forward-thinking HR initiatives, utilizing predictive analytics to anticipate, evaluate, and analyze various business challenges and objectives.

• Establish a rigorous and systematic analytical model and methodology, integrating market research, data, and theory to drive impactful HR analysis.

Requirements:

• At least 7 years of experience in HR analytics, business analytics, organizational research, or organizational psychology.

• Extensive expertise in data analysis, including analytics data models, data warehousing, and data product management.

• Proficient in utilizing popular data analysis and visualization tools such as SQL, Tableau, Python, Qlikview, and PowerBI.

• Demonstrated experience in collaborating with various HR and business stakeholders, possessing exceptional communication skills and the ability to influence others effectively. Proficient in storytelling.

• Strong analytical and problem-solving abilities, capable of utilizing data to extract valuable insights and make informed, data-driven decisions.

Attention to: Hailey

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

inc04090605

Key Responsibilities

• Manage schedules, attendances, and all paperwork support for operational activities.
• Compile monthly reports.
• Respond to emails in a timely manner, ensuring clear communication and resolution of queries.
• Maintain organized records and documentation for easy retrieval and reference
• Collaborate with team members to support each other and achieve operational excellence.
• Adhere to company policies and procedures while performing duties.

Requirements

• Strong willingness to learn and adapt to new tasks and responsibilities.
• Able to work independantly.
• Excellent organizational skills with attention to detail.
• Proficiency in using office software such as Microsoft Excel.
• Excellent communication skills, both verbal and written.
• Ability to multitask and prioritize tasks effectively.
• Team player with a positive attitude and willingness to support colleagues.

• An administration & office support provides high-level clerical support to EMPLOYERS' ORGANISATION at a company or organization. As an administrative, your job duties may include scheduling meetings and drafting minutes, Responded to inquiries regarding department services, policies, and procedures.Monitored & managed the calendar for the VP of Sales, which involved tracking and following up on significant tasks.
• Researched accounts of prospective clients via email and telephone to identify potential sales opportunities.

• Diploma/Degree in IT/Computer Science.
• Strong technical knowledge and minimum 2 years of relevant Technical/Application Support experience on multi technology platforms.
• Proficient with SQL queries, preferably on Oracle or MySQL.
• Experience in troubleshooting on Solaris/Linux.
• Experience in hosting platform include but not limited to Tomcat, JBoss, IBM Websphere/WebLogic is a plus.
• Proficiency in troubleshooting application issues, performing log analysis, and using monitoring tools.
• Provide timely and effective technical support for application related incidents and service requests.
• Troubleshoot and resolve application issue, both independently and in collaboration with develoment teams.
• Monitor application performance, identify bottlenecks, and implement performance enhancements.

Preferred Skillset:

• Java
• T-SQL
• PL/SQL
• Stored Procedure

• Degree / Diploma in Electrical / Electronic / Computer Engineering / Information Systems or related discipline with minimum 3 relevant experience.
• At least 1 year technical hands-on experience on AWS Cloud and/or Redhat Enterprise system implementation and support.
• Good knowledge in AWS architecture, network infrastructure, Active Directory, Linux Servers; hands-on experience on OS patching and hardening.
• Managing system in cloud environments in accordance with the project requirement and system support role.
• Manage full system stacks from the OS through custom applications and system security using cloud-based computing environments.
• Monitor and analyse systems performance data, syslog, sysreport and tunes operating system (Linux and/or Windows) running in Cloud environment.
• Certification as an AWS or equivalent Cloud Computing Engineer is preferred. Certification in Linux System is an added advantage.

Senior Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: East, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Responsibilities

• Drive performance management across the business units
• Analysis weekly, monthly, quarterly and annual financials reports and performance, key performance indicators and productivity reports and provide value-added insights and explanations for variances
• Involvement in annual budget and periodic forecasting including establishing assumptions and analysis
• Perform potential project/investment appraisals and post-implementation analysis
• Close liaison with company secretary
• Participate in ad-hoc projects such as process improvements, automation of financial processes and driving automation
• Business partner and support the business in analysis of revenue and streamlining of operating/capital expenditures
• Support the automation of processes and business initiatives
• Plan and execute financial, operational and compliance internal audits
• Identify and communicate business inefficiencies, internal controls weaknesses or operational issues as well as follow-up on corrective actions
• Conduct special audits as and when required
• Prepare tax computations
• Assist with tax queries, regulatory reporting and liaison with internal/external auditors, tax advisors and other relevant local authorities

Requirements

• An Accounting Degree/ACCA qualified with at least 2 years of working experiences, preferably as an auditor
• Sound accounting technical knowledge and skills as well as extensive knowledge in Singapore Financial Reporting Standards (International) (FRS(I))
• Knowledge of group consolidation is an added advantage
• Motivated, inquisitive, positive mind-set and proactive individual with strong analytical skills
• Possess strong commercial acumen
• Ability to work independently and possess good interpersonal skills
• Ability to work well under pressure, self-driven, detail oriented, high attention to detail and meeting deadlines
• Strong excel skills

Job Description

• Performs data analysis, identifies business needs, defines requirements, documents processes and procedures, and advises on ways to be more efficient.

• Work closely with stakeholders including Business user, Project Manager, Developers, Operation team on issues and enhancements

• Provide analysis to support the development of proposed solutions and assist in preparing the proposals

• Analyse the proposed solutions to identify any enhancement opportunities to resolve any performance gaps

• Ensure proposed solutions and/or enhancements are aligned with user needs and requirements

• Keep proper documentation of detailed specifications and solution enhancements

• Assist in the implementation of new solutions by coordinating User Acceptance Testing (UAT) and integration testing in accordance with the implementation plan

• Run user training sessions and provide user guide

• Assist Project Managers in project matters

• Escalate any issues to relevant team members for resolution

Requirements:

• Minimum Bachelor’s degree
• Able to speak Mandarin to communicate with Chinese Clients
• Having experience in POS will be a plus

We are currently supporting to adopt ISO20022, an industry wide transformation, to the bank remittance systems.

• Experience of BA experience of the IT-related project
• Experience in operating banking systems
• Experience of Progress management, Problem solving, Issue management, any related PM skill
• Good communication and documentation skills
• Documentation experience in the IT-related project (PowerPoint, Excel, Word skills are required)

Client facing experience

• Business level Japanese language (Read/Write/Listen/Speak)
• Working experience in a consulting

Giesecke+Devrient is a global company that offers security technologies, both in the physical and digital world. Every day, billions of people benefit from G+D innovations in their personal and business lives. With around 11,600 employees across 32 countries, we develop, manufacture, and distribute products and solutions for the safeguarding of payment processes, identities, connectivity, and data.

Reporting lines:

Functional – Group Services - Head Business Intelligence Center, Munich

Discipline – Head of Regional Application Center APAC

Responsibilities:

In the wake of digitalization, changing markets, increasing crises and uncertainties, reliable and aggregated data in real time is crucial to a company's success. G+D has therefore established a globally active Business Intelligence Center (BIC) to proactively manage the ever-increasing demands on data analysis and reports.

For our Business Intelligence Center (BIC) department, we are looking for application support in SAP BW with a focus on Sales Reporting to start as soon as possible.

Your tasks:

• The contact person for our business units regarding business intelligence solutions and data analysis
• Advising the specialist departments on the definition and implementation of reporting requirements in the sales area (SAP SD & Salesforce)
• Sub-project management/project management
• Competent contact person for BI & Analytics topics, especially for SAP BW/4 Hana and hybrid modeling approaches
• Coordination and implementation of reporting requirements in the SAP BW backend (SAP BW 7.4 and BW/4 Hana)
• Creation of queries and dashboards (SAP Analytics Cloud, PowerBI)
• Collaboration on international roll-outs and system conversions (upgrades, patches, HANA migration)
• Creation of IT concepts and their implementation in the respective tool (mainly SAP BW)
• Ensuring ongoing operations in the area of SAP Business Intelligence

Your skills:

• Completed studies in computer science, economics or a comparable education or professional experience
• Several years of proven project experience in the area of SAP BW/4 Hana and hybrid data modeling
• Strong ability to translate business requirements into technical concepts and implement innovative SAP BI solutions from these
• Experience in sales reporting with SAP BI/BW, including understanding sales-relevant key figures, their calculation and translation into high-level reports with various requirement widths, as well as advising internal stakeholders on the technical optimization of the same
• Knowledge of ABAP OO, CDS Views, SQL Script is an advantage
• Knowledge of SAP Analytics Cloud desirable
• Deep technical understanding and knowledge of ABAP, AMDP development
• Very good written and spoken English language

Benefits:

• MNC, 5 days, North
• Salary: $1700 - $2500, allowances
• 12hr rotating shifts: 9pm to 9am/9am to 9pm
• 14-15 working days per month
• Overtime claim, AWS, performance bonus
• No experience can apply
• North/Central

Job responsibilities:

• Provide service and support for Vertical probe cards
• Liaise with customers and factory on the card issues
• Compile of investigation report/tracker/monthly report
• Support for DOE (design of experiment) or evaluations either by customer or company’s initiative
• Pin replacement onsite
• Station at client’s site

Requirements:

• Minimum Nitec in Electronics/Mechatronics
• 1 to 2 years of relevant experience in semiconductor industry
• Candidates with no experience can apply
• Possess basic electronics and troubleshooting skills
• Able to start within short notice

Interested applicants, please send your resume to [email protected]

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

Job Description

As we continue to expand and drive innovation, we are seeking a dynamic and experienced IT Project Manager cum Business Analyst to join our team in Singapore. Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Project Support: Collaborate with Project Directors, Senior Project Managers, or other Project Managers in various aspects of project management, including:

• Crafting proposals and quotations, and skillfully negotiating with clients.
• Managing project implementation plans and budgets.
• Defining project deliverables at each milestone.
• Vigilantly monitoring progress and taking proactive measures when needed.

Requirement Elicitation and Analysis: Collaborate closely with Clients, product owners, stakeholders, and end-users to gather, analyze, and document detailed business requirements, user stories, and acceptance criteria. Translate business needs into actionable tasks for the development team.

User Story Creation: Translate business requirements into clear and concise user stories that outline the who, what, and why of each feature or functionality. Craft user stories with well-defined acceptance criteria that are understandable by both technical and non-technical team members.

Cross-functional Collaboration: Act as a liaison between the development team and business stakeholders. Facilitate effective communication and collaboration to ensure a shared understanding of requirements and project progress.

Quality Assurance: Oversee QA/QC activities to ensure successful and timely project delivery, aligning precisely with client expectations.

Documentation Guru: Prepare a variety of project documentation, including Minutes of Meeting, Requirement Specifications, Design Specifications (or Understanding Documents), Training and User Manuals, Release Notes, and Project Status Reports.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: Minimum 3 years’ experience in the IT industry is preferred.
3. Softskills: Excellent communication, problem solving, time management and critical thinking skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint, MS Teams), Jira.
5. Attitude: You're organized, meticulous, always approach tasks with a positive attitude, and work well.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Job Description

Maternity cover for 6-months

• Provide day to day customer service support and administrative duties in engineering department.
• Deal with customers via multiple communication channels such as telephones, email and other CRM tools.
• Provide administrative support for engineering department such as spare parts quotation, service maintenance, preventive maintenance service, service appointments of all engineers and other ad-hoc assignment.
• Post-Warranty Service Contract Proposal to customers.
• Manage the preventive maintenance service by coordinating the customer for the PM schedule and update any changes in the records.
• Follow up with Engineers on open maintenance jobs.
• Review the service reports, process engineering quotation on repair work or spare parts and follow up with customer.
• Request quotation from the third party to do the subcontract work, and provide pricing to customer & certificate follow up.
• Act as the main control person for the receipts of all engineers’ job sheets & customer’s purchase/service order, and forwards to respective teams for further action.
• Monitor and update the job status in AX system, ensuring timely invoicing and job closure with customers.
• Responsible for administration of purchasing third party outsourced service contract with principal.
• Work closely with operations team members to coordinate the delivery and issue the billing with customer.
• Coordinate with sales team to arrange the engineers schedule for installation or service maintenance.
• Record case data and customer information accurately into AX system for ease of reporting and follow-up.
• Arrange service tools calibration and maintenance by the third party.
• Provide the Guarantee and Maintenance (Labour and Comprehensive costs) price in tender.
• Getting all spare parts price list from Principals and convert to local pricing. To provide relevant price list for contract / tender purposes.
• Any other duties and responsibilities as and when assigned by immediate superior or management.

Job Requirements

• Min. Diploma in any disciplines
• Minimum 3 years of relevant work experiences in a similar role.
• Good computer skills. Proficient in Excel, Word and Outlook.
• Working knowledge of CRM and ERP systems. Eg: Microsoft AX, Microsoft Dynamics
• Good command of written and spoken English

Competencies

• Adept at handling various communication channel on a daily basis, while consistently resolving customer’s issue.
• Good in communication and interpersonal skill, able to communicate with and influence people positively.
• A positive team member who is able to establish network and rapport with colleagues to achieve results.

Attributes

• Customer-orientated and able to deal with difficult customers.
• Passionate and energized, take initiatives and integrity to support business needs, enhancing individual/team productivity.
• Be a natural multi-task person who has a positive and proactive attitude in problem solving.
• Passionate and energized, take initiatives and integrity are key requisites to this position.
• Embrace the idsMED values of Loyalty, Integrity, Balance, Care, Agility, Reliability and Entrepreneurship.
• Show a genuine desire to care for others, with a Happy, Engaging, Approachable, Responsible and Trustworthy personality.

Job Description

Maternity cover for 6-months for Engineering Support Department

• Provide day to day customer service support and administrative duties in engineering department.
• Deal with customers via multiple communication channels such as telephones, email and other CRM tools.
• Provide administrative support for engineering department such as spare parts quotation, service maintenance, preventive maintenance service, service appointments of all engineers and other ad-hoc assignment.
• Post-Warranty Service Contract Proposal to customers.
• Manage the preventive maintenance service by coordinating the customer for the PM schedule and update any changes in the records.
• Follow up with Engineers on open maintenance jobs.
• Review the service reports, process engineering quotation on repair work or spare parts and follow up with customer.
• Request quotation from the third party to do the subcontract work, and provide pricing to customer & certificate follow up.
• Act as the main control person for the receipts of all engineers’ job sheets & customer’s purchase/service order, and forwards to respective teams for further action.
• Monitor and update the job status in AX system, ensuring timely invoicing and job closure with customers.
• Responsible for administration of purchasing third party outsourced service contract with principal.
• Work closely with operations team members to coordinate the delivery and issue the billing with customer.
• Coordinate with sales team to arrange the engineers schedule for installation or service maintenance.
• Record case data and customer information accurately into AX system for ease of reporting and follow-up.
• Arrange service tools calibration and maintenance by the third party.
• Provide the Guarantee and Maintenance (Labour and Comprehensive costs) price in tender.
• Getting all spare parts price list from Principals and convert to local pricing. To provide relevant price list for contract / tender purposes.
• Any other duties and responsibilities as and when assigned by immediate superior or management.

Job Requirements

• Min. Diploma in any disciplines
• Minimum 3 years of relevant work experiences in a similar role.
• Good computer skills. Proficient in Excel, Word and Outlook.
• Working knowledge of CRM and ERP systems. Eg: Microsoft AX, Microsoft Dynamics
• Good command of written and spoken English

Competencies

• Adept at handling various communication channel on a daily basis, while consistently resolving customer’s issue.
• Good in communication and interpersonal skill, able to communicate with and influence people positively.
• A positive team member who is able to establish network and rapport with colleagues to achieve results.

Attributes

• Customer-orientated and able to deal with difficult customers.
• Passionate and energized, take initiatives and integrity to support business needs, enhancing individual/team productivity.
• Be a natural multi-task person who has a positive and proactive attitude in problem solving.
• Passionate and energized, take initiatives and integrity are key requisites to this position.
• Embrace the idsMED values of Loyalty, Integrity, Balance, Care, Agility, Reliability and Entrepreneurship.
• Show a genuine desire to care for others, with a Happy, Engaging, Approachable, Responsible and Trustworthy personality.

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

As a Business Analyst, your band of adventurers rely on you to identify and analyze our clients’ requirements and then build them in the form of magnificent IT solutions. It is in no way an easy task, but it is key to accomplishing missions.

Responsibilities:

• Analyze and identify complex system's needs
• Communicate the client's requirements to the project team
• Provide IT-based solution and model
• Deliver technical documentation and IT solution proposals
• Support IT-based project and product management
• Enhance and document internal and external business process
• Research, document, and adapt new stack technology
• Have fun with the Analyst team.

Requirement

• Minimum Bachelor Degree from a reputable university
• Minimum 2 years’ experience as an Information Technology Business/System Analyst
• Strong analytical thinking to explore our journey and marvelous skills to work in a team, also have a keen attention to each of details
• Has experience in writing software requirement specification/technical design documents.
• Has experience in IT testing (Writing test cases, executing testing, supporting UAT)
• Good written and verbal communication skills
• Having a data analytic background will be preferable
• Strong analytical thinking to explore our journey and marvelous skills to work in a team, also have a keen attention to each of details
• Singaporean / Singapore PR that may apply

Job Description

• Support live product/project application deployments and implementation.
• Logging and resolving customer issues within the agreed Service Level Agreement (SLA).
• Maintain customer correspondence including documentation of user guides and other resources.
• Escalation and reproduction of technical issues for the development team for troubleshooting.
• Understand database/data warehouse administration, being able to administer them is a plus.
• Produce technical documentations for support deployment/implementation or job logs.
• Monitoring of system health and performance.
• Conduct end-user training.

Requirements

• Diploma in Information Technology or above (Fresh graduates welcome).
• Basic knowledge and/or understanding of Java, .NET, JavaScript/HTML5/CSS, SQL, No-SQL, general software development lifecycle and best practices.
• Experience in software testing is a plus, especially for Business Intelligence, reporting software, though having the right profile is more critical.
• A fast learner and willing to learn new technologies.
• A strong communicator in both oral and written form.
• A team player with a pleasant attitude.
• Results oriented with flexible personality and willingness to travel onsite.

As part of any recruitment process, we collect and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. By sending us your resume you agree to the collection, use and/or disclosure of your personal data in the manner as set out in our Data Protection Notice for Job Applicants.

About Us

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

Service Logistics IT unit supports bringing in new sales, managing projects for onboarding of new customers as well as providing Business Analyst expertise in solutioning of IT systems.

Responsibilities

• Provide system solution that meets customers' requirements
• Manage and implement projects and change requests related to corporate systems
• Provide overall training to AP countries on systems and process deployments
• Convert functional requirement to system requirements, document the EDI specs & involve in testing and implementation activities
• Act as a single point of contact in AP for all training related implementations
• Bridge current gaps amongst AP operations and to ensure constant alignment between systems and operations leads
• Liaise closely with global and regional team to share and develop best practices
• Lead and support Regional initiatives to ensure a deep understanding of information associated with assigned clients, including SOPs and SLAs.
• Provide continuous operational support / guidance and information on systems training, processes introduction to operational users and updating internal stakeholders
• Work closely with regional teams from implementation to deployment phases to ensure timely and successful implementations that meet budgets and quality standards
• Serve as training point of contact for WMS and Technical Services applications on Service Logistics activities
• Analyze customer requirements and propose solutions, prepare documents specifications to regional and countries
• Validate and act as one of the reviewers for regional SOWs and country CWIs
• Provide regular updates on training progress to management and sponsors to enable overall training progress monitoring
• Drive best practices and training alignment amongst regions
• Demonstrate an ability to influence decisions / actions of country line and functional personnel by providing value-added inputs into the organization’s business processes
• Manage a matrix team that holds collective responsibility for the successful implementation of a customer’s logistics solution
• Manage countries in implementation and training planning with regards to resource requirements and skill set upgrade

Requirements

• Strong understanding of Service Supply Chain management principles, Service Logistics aftermarket operations, and equipped with strong training and IT implementation skills
• Good knowledge of warehouse management systems (preferably from a warehouse operations perspective) with some basic experience in warehousing and transport solution design (preferred)
• Strong analytical and problem solving skills with ability for quantitative analysis and modeling
• Good communication, presentation, facilitation, negotiation, interpersonal and intercultural skills, with an ability to work collaboratively with diverse groups on region-wide projects
• A positive and contributory attitude and strong team player
• A results-oriented multi-tasker with the ability to work under stress and tight deadlines while maintaining performance
• Total dedication to, and focus upon, servicing and supporting both internal and external customers; has the ability to work close together with other functional disciplines
• Able to handle ambiguity, resourceful and possessing the initiative to drive towards the end goals
• Computer literate (SQL ,Oracle, Excel, Word, PowerPoint, Outlook) with a comprehensive knowledge of DHL systems relating to customer service. It is expected that the individual will have exceptional skills in PowerPoint and Word
• Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another.
• Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved.
• Is focused on identifying and understanding each customer’s needs. Expresses and act on desire to assist customers in an efficient and friendly manner
• Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk
• Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals
• Works cooperatively with others to achieve target and objectives.
• Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others