Total 21,735 Full-time support analyst job vacancies in Singapore

Job Description

How will you make an impact?

Thermo Fisher Scientific is dedicated to delivering an exceptional customer experience and attaining exceptional results in the industry. As a Marketing Analyst, you will have a unique opportunity to harness the power of our data-driven marketing analytics to drive growth and success. By joining our APJ marketing team, you will collaborate with analysts from both global and regional spheres, including our data science team, to develop and refine analytics focused on customer journeys, campaign performance, and digital channels. Your insights and strategic input will empower proactive decision-making and innovative initiatives.

Responsibilities:

• Serve as a trusted analytics partner to business and marketing leaders, providing actionable reports and analyses to support strategic decision-making.
• Lead the definition of "metrics that matter" and develop comprehensive reports and dashboards.
• Conduct monthly and quarterly performance reviews to identify areas of improvement and optimize marketing strategies.
• Collaborate with digital marketing, marketing, operations, and data science teams to develop revenue-generating strategies by analyzing customer journeys and digital marketing performance.

Requirements:

• 5+ years of hands-on experience in marketing analytics, digital marketing analytics, and business intelligence reporting.
• 3+ years of experience in writing scripts to extract and manipulate data using SQL, Python, and/or Databricks for report automation.
• Proficiency in marketing data systems such as web/digital analytics (Adobe Analytics) and email marketing platforms (Eloqua, etc).
• Knowledge of BI data architecture and relational database architecture concepts, such as Star schema and Snowflake, is preferred.
• Strong expertise with leading data visualization tools, such as PowerBI and Excel, to effectively convey insights and recommendations.
• Demonstrated experience in marketing analytics tools, including A/B testing, statistical inference, and process control analysis.
• Excellent communication skills, with the ability to present clear and concise executive summaries of insights and recommendations.
• Proven initiative, tenacity, and ability to succeed in ambiguous situations.
• A Bachelor's degree in a STEM field, or equivalent experience, with a solid foundation in math, operations research, business analytics, or statistics.

Skills and Abilities:

• Excellent communication skills and the ability to present complex information to business partners.
• Strong time management, organizational, planning, and prioritization skills.
• Ability to effectively collaborate and work well in teams across different functions.
• Analytical and data-driven approach to problem-solving.

Apply today and become a part of Thermo Fisher Scientific's ambitious and inclusive team! We are dedicated to enabling our customers to make the world healthier, cleaner, and safer. Join us in accelerating research, solving complex scientific challenges, driving technological innovation, and supporting patients in need.

Apply today! http://jobs.thermofisher.com

We are looking for highly motivated professional to start a career as a Business Analyst. We have designed a specific learning program to accelerate the talented candidates to enter and start their careers with the aspiration to empowering breakthrough innovation in Financial Services!

WHO IS UPSKILLS?

Upskills supports banks and financial organizations to lead projects efficiently and reduce time to market. Our expertise in capital markets software, combined with strong functional knowledge and our commitment to excellence makes us quite unique in the industry.

Our service offerings cover the entire lifecycle of financial technology transformation projects be it a greenfield implementation, an extension, or an upgrade.

At Upskills, we are a team of creative thinkers and problem solvers, our ultimate mission is to breakthrough innovation! All of us are fully engaged in Fintech industry to deliver cutting-edge solutions for capital markets and digital transformation.

Job Description:

As a Business Analyst at Upskills, you will be at the forefront of analyzing and optimising business processes for our clients in the financial industry. Your role will involve working closely with our financial institution clients to understand their business needs, analyze their current processes, and recommend solutions that leverage our fintech solutions to drive efficiency, reduce costs, and enhance customer satisfaction.

Responsibilities:

· Conduct in-depth analysis of clients' business processes, identifying areas for improvement and efficiency gains.

· Work closely with clients to understand their business requirements and challenges within the financial sector.

· Collaborate with cross-functional teams, including software developers and product managers, to design and implement technology solutions that meet the needs of our financial institution clients.

· Develop and maintain strong relationships with clients, acting as a key liaison between them and our technical teams.

· Stay abreast of the latest trends and technologies in fintech and financial services to propose innovative solutions.

· Assist in the development and refinement of our product offerings by providing feedback from the field.

· Write and maintain programmable code outlined in technical instructions and specifications for software applications and operating systems.

Requirements:

· Bachelor's Degree in Finance, Mathematics, Information Technology, or a related field.

· Strong understanding of business process reengineering and optimization.

· Excellent analytical and problem-solving skills.

· Ability to translate business requirements into technical solutions.

· Strong communication and interpersonal skills, with the ability to present complex information clearly and persuasively to a variety of audiences.

· Experience working with cross-functional teams in a fast-paced environment.

· Familiarity with fintech solutions and how they can be applied to solve challenges in the financial sector.

Our Offer:

· Exciting experience with a fast-paced company.

· Opportunity to harness your full potential as well as exposure to the international environment.

· Professional development opportunities and a commitment to ongoing learning.

· A dynamic, open, and collaborative work culture.

· Medical and dental benefits.

A LITTLE BIT MORE ABOUT US…

We are located at Raffles place, the heart of financial hub in Singapore, surrounded by leading international businesses and financial institutions. Our welcoming space fosters collaboration and encourages lively discussions, providing a stimulating environment complemented by amenities such as kitchen facilities, refreshments, snacks, and an overall open working culture.

Join our team of passionate professionals by sending your resume to [email protected]!

This is a Technical Business Analyst opportunity for a public sector services company. The role will mainly support the web and mobile version of a widely-used application.

RESPONSIBILITIES:

• Modifying, enhancing or adapting existing or proposed systems within an organisation with the purpose of improving business efficiency and productivity.
• Plans activities involving the examination and documentation of technical requirements for new solutions to be created and user needs analysis.
• Analyses the feasibility of new systems and enhancements to existing systems, translates technical requirements into system specifications and writes test cases.
• Develops documentation and guides for the use of new or enhanced systems.
• Manages analysis projects and is open-minded and innovative in exploring new and alternative solutions to optimise systems.
• Able to engage and support others in the team, and readily put forth his ideas in a clear and compelling manner.

REQUIREMENTS:

• Degree in Computer Science, Computer Engineering or equivalent
• At least 5 years relevant IT Business Analyst work experience
• Experience in assessment of requirements feasibility, functional and technical design, and involved in project life cycle
• Strong analytical skills, self-motivated and ability to work independently
• Ability to communicate effectively and collaborate with teams
• Proficient in MS Office and basic understanding of Windows Servers and MS SQL

Morgan McKinley Pte Ltd

Cedric Ferreras

EA Licence No: 11C5502

EA Registration No. R1870889

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

TASKS & RESPONSIBILITIES:

• Assist in the management of rooms inventory to maximize cluster rooms revenue, as well as maintain accuracy of information and enhance automation efforts in reservation system.

• Assist in the preparation of competitive analysis and other supporting documents for presentation at market sales strategy meetings.

• Assist in managing room authorizations, rates, and restrictions, including communicating rate restrictions and strategy to properties.

• Perform all Revenue Management month end reporting and auditing and provide forward looking information for the purposes of forecasting, targeting need areas and balancing financial expectations.

• Accurately generate, process and update all property and market Revenue Management reports and serve as primary source for majority of reporting and analytical needs of the Revenue Management team.

• Assist with system maintenance including but not limited to, inputting rate hurdles, monitoring forecasted demand, updating group forecasting and running daily system checks.

• Assist with training of new associates as necessary on revenue management tools.

• Assist in the implementation of hotel sales strategies in the reservation and inventory systems.

SENIOR CONSULTANT (with MS Project exposure)

Domain: Banking & Financial Services

Job description

• Support Programme Governance and ensure deliverables are completed promptly and as per scope using varied project delivery methodologies (Waterfall/Agile/Hybrid)
• Have a consulting mindset and are able to contribute to developing frameworks & methodologies.
• Perform quality assurance to oversee the quality of Programme deliverables throughout the delivery lifecycle. This will facilitate adherence to standards and processes through Quality gates/SDLC governance.
• Proactively take ownership of own activities with minimal supervision and flexible in managing ad-hoc workload as required.
• Attend and manage meetings by preparing invites and decks, consolidating agenda items, creating & circulating minutes, and following up on action items in a timely manner.
• Able to facilitate/lead a discussion with Project stakeholders and drive specific agenda items/discussions
• Skilled in facilitating and tracking medium to complex Project plan activities using Microsoft Project Plan (MPP)
• Manage and oversee the reporting, and be able to use tracking tools such as Confluence, ADO (Azure DevOps), and MS Office tools like PowerPoint and Excel.
• Perform any additional administrative activities as required

Skillset

• Hands-on experience using Project Management Tool - (MPP) Microsoft Project in running Project schedule management (Must have)
• Hands-on experience with Microsoft Office tools - PowerPoint & Excel in creating reports and trackers (Must have)
• Previous Experience working on Banking / Financial Services (Must have)
• Team player and able to work collaboratively with others (Must have)
• Experience in supporting Programmes/Projects with knowledge in planning, reporting & delivery governance
• Detail-oriented and analytical, to be able to analyze situations and perform well in a dynamic environment
• Experience and exposure to different project methodologies (preferable)
• Excellent communication (both written and verbal) and stakeholder management skills (Must have)
• At least 5 years of Experience

Location: Beatty Secondary School, 1 Toa Payoh North, Singapore 318990

Contract Duration

• Contract Period: 1 Jan 2025 to 31 Dec 2025
• Option to Extend: The contract may be extended for a further 12 months (1 Jan 2026 to 31 Dec 2026) at the Authority's discretion.

Working Hours

• Monday to Thursday: 9:00 am – 6:30 pm (1-hour lunch break)
• Friday: 9:30 am – 6:30 pm (1-hour lunch break)
• No service required: Saturdays, Sundays, and public holidays

Key Responsibilities

1. ProcurementHandle ad-hoc procurement of small-value items (e.g., stationery, catering, transport bookings).
   
2. Student AdministrationAssist in processing applications for financial assistance and other schemes for students from low-income families.
   
3. Finance AssistanceFollow up monthly with parents on outstanding bills and payment matters.
   
4. Staff MattersUpdate staff movement board for leave and medical leave records.
   
5. Record KeepingMaintain accurate monthly records of utilities, telecommunications, and photocopy usage.
   Track contract expiry dates for key agreements and services.
   
6. Front Desk and Visitor SupportAttend to walk-in visitors, parents, vendors, and students requiring assistance.
   Provide first aid and support to sick or injured students.
   
7. Telephone and Email ManagementAnswer and direct phone calls to appropriate staff members.
   Manage incoming parcels and general office emails.
   
8. Other DutiesPerform additional administrative duties as assigned by school leadership.
   

Qualifications, Skills & Experience

• Education: Minimum GCE ‘O’ Level Certificate or equivalent (English medium).
• Language: Proficient in English, with Mandarin as a preferred secondary language.
• Skills:Strong communication and interpersonal skills, with a pleasant and team-oriented attitude.
  Ability to work effectively under pressure, maintaining professionalism and positivity.
  High attention to detail, with solid organization and time management abilities.
  
• Technical Skills: Proficient in Microsoft Office (Word and Excel).
• Experience: Candidates with school financial administration experience will be prioritized.

Responsibilities:

• Administer and configure infrastructure systems and applications (e.g. Active Directory Services, Data Centre, video conferencing, audio system, telephony, server storage, backup, etc.), network devices (Firewall, routers, VPN, internet proxy, wireless, etc.), desktop, mobile devices and other remote devices.
• Ensure systems are backed up automatically, recovery plans and disaster recovery plans and patches are carried out successfully and monitor the systems’ resources usage closely.
• Liaise with external vendors to ensure Service Level Agreements (SLA) are met; Source for products/solutions and vendors/suppliers for required projects.
• Provide technical support to both Local and Overseas branches’ users over the LAN and WAN without compromising security.
• Draft and update technical documentation such as administration & user guides; Provide L1/L2 support and participate as a team lead or member in projects.

Requirements:

• Diploma or Degree in Computer Science, Information Technology, OR/AND Certification in CCNA with minimum of one year of relevant experience
• Proficient in enterprise networking, including WAN, LAN, and VPN optimization implementation and support
• Skilled in administering Microsoft Server 2012 and later, Microsoft 365, and Google Suite products/services
• Familiar with internet architecture designs such as TCP/IP, DNS, DHCP, Proxy and Firewall & devices like Alcatel PABX, FortiGate Devices, Cisco and Unifi Wireless AP Controller
• Strong knowledge of CyberRisk and CyberSecurity; familiarity with PDPA is highly preferred
• Experience with Veeam, VMware, and UNIX/Linux; API/Web Programming and Database Administration is an added advantage
  
  Additional info: Location: Pandan area / Clementi (Company transport is provided from Clementi MRT (one way))
  
  To learn more about this opportunity, please contact Gia Grace at [email protected]
  
  We regret that only shortlisted candidates will be notified.
  
  GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Find Your Dream Job with Us

WE ARE HIRING!! Apply now and make a difference.

Role: Production Support & Development

Job Requisition Number: MB001/1/Nov/2024

Job Level: 2+ years of relevant experience (L1/L2)

Location: Singapore

Requirement

ü 5+ years of experience production support & development , and 6+ years of IT industry experience

ü Experience in application support role for min 4 years for support

ü Collaborate with cross-functional teams to understand business requirements and implement effective integration strategies.

ü 1st & 2nd Level trouble shooting of payment applications issues.

ü Experience in programming languages such as JAVA/J2EE.

ü Experience in Unix commands , SQL queries

ü Knowledge of web applications, batch jobs, JBOSS, MariaDB, Oracle, Shell

ü Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus

ü Liaise with infra & Vendor & e defect and infra related issue to internal team and external vendors

ü Escalate the incident or problem cases to team lead or manager where necessary.

ü Strong written, oral communication skills and able to manage user / vendor / customer

ü Responsible for software development, developing new enhancement for the systems, system debugging, bug fixes, production deployment, co-ordinate with user for user acceptance test

ü To monitor, support and maintain the Banking payment applications

ü Good to have knowledge in F5, loadbalancer, Proxy, HSM

ü Good to have knowledge cheque clearance system

ü Domain knowledge of the financial/banking sector.

ü Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send a PDF Format Resume. Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

1. Application Support: Provide first and second level technical support to end-users of the projects’ applications, troubleshooting and resolving issues in a timely manner.

2. Incident management: Monitor and manage the application support queue, ensuring that issues are logged, triaged, and resolved within the defined SLAs.

3. Root Cause Analysis: Perform root cause analysis on application issues, identifying the underlying cause and proposing solutions to prevent recurrence.

4. Release Management: Participate in the deployment of new application releases, ensuring that they are properly tested and deployed in accordance with the change management processes.

5. Maintenance: Work with the vendors team to ensure that applications are properly maintained and updated to meet changing business requirements.

6. Documentation: Create and maintain documentation related to the applications, including standard operating procedures, and troubleshooting guides.

7. Collaboration: Work with other IT teams, such as infrastructure, database, and security, to ensure that applications are properly integrated and secured.

8. Process Improvement: Identify areas for process improvement within the application support function, proposing and implementing changes to improve efficiency and effectiveness.

9. Training: Provide training to end-users and other IT staff on the use and maintenance of the applications.

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

7.Ensure Email Backlogs are cleared before the following day start of business.

Budget 2800+1 month bonus and aws

We are looking for a Senior Technical Support Specialist with excellent communication and diagnostic skills.

As a senior technical support specialist, you will be required to lead a team of technicians to perform thorough product testing and evaluation, providing technical support and advisory to consumers and businesses in regards to any technical product enquiries.

Responsibilities:

• Conduct testing for new product/ software prior launching
• Provide repair, service and customer support during onsite visit
• Configuration of smart product setup
• Work independently to diagnose and troubleshoot any issues
• Record and update test report/ service report on a timely manner
• In-house repair and maintenance of PRISM+ product
• Support warehouse disposal activity
• Managing and leading a team of technicians in their daily activities
• Liaising with engineers to solve any technical fault
• Other duties as assigned

• Min 3 years of working experience as an onsite Technician or relevant experience working with smart home appliances product
• Singapore Class 3 driving license
• Willingness to perform overtime work when required
• Possess at least Primary/Secondary School/"O" Level, Professional Certificate/NITEC, Diploma/Advanced/Higher/Graduate Diploma in IT, Electronics or equivalent.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

What you'll do:

In your role as a Production Support Lead (Contract), you will play a crucial part in managing and implementing change operations across various domains such as online banking, wealth management systems, financial systems, contact centre systems, and merchant portals. You will be responsible for handling over 200-250 application, infrastructure, and network changes during weekend windows. Your ability to work effectively with global teams will be key in orchestrating change schedules and executing deployments. Your leadership skills will be put to use as you direct complex traffic management actions and escalate high-impact issues.

• Manage and review change requests for applications, patching, and infrastructure/network updates.
• Work together with counterparts on planning application upgrades, monthly releases, and network infrastructure changes.
• Collaborate with global teams to orchestrate change schedules, execute deployments, and address ongoing operational issues.
• Cover shift hours from 8:30 am to 8:30 pm, with flexibility to ensure thorough handover to the next team.
• Serve as the client-facing contact for change operations, providing regular updates on planned outages and change status.
• Act as a leadership figure within the team, directing complex traffic management actions and escalating high-impact issues to senior leadership.
• Design deployment strategies and maintain a library of deployment script templates.

What you bring:

The ideal candidate for the Production Support Lead (Contract)role brings a wealth of experience in production support and change execution in high-stakes environments. Your ability to manage a high volume of changes smoothly will be crucial in this role. Your technical aptitude should include knowledge about Linux administration, networking, and IT project management. Previous exposure to application deployment or network infrastructure changes would be beneficial. Your flexibility in working shifts including weekends and public holidays will be highly valued.

• Demonstrated history in production support and change execution in high-stakes environments.
• Ability to manage a high volume of changes (200-250 over weekends) and oversee smooth transitions.
• Knowledgeable about Linux administration, networking, and IT project management.
• Previous exposure to application deployment, network infrastructure changes or similar.
• Willingness to work flexible shifts, weekends, and public holidays as scheduled.
• Strong leadership skills with the ability to direct complex traffic management actions.

What sets this company apart:

Our client is a major player in the financial sector, offering a dynamic and challenging work environment. They are committed to fostering an inclusive and supportive workplace culture where every individual can thrive. Their focus on innovation and continuous improvement makes them a leader in their field.

What's next:

Ready for a rewarding challenge? Apply now!

Apply Today by clicking on the link!

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: Bhargava Aviral R23112008

• Excellent career progression structure
• Opportunities for professional development
• Good overall company benefits

As a Sales & Support Executive, you will be responsible for the following duties:

• Manage ex-stock list and record incoming and outgoing stocks.
• Fetch sales enquiries, discuss clients’ needs and propose concepts, products & solutions.
• Negotiate price and project timelines with customers.
• Follow up closely on job orders with clear and concise communications with produtions.
• Ensure stock inventory list is accurate and up-to-date at all times.
• Support sales team with processing quotation, sales order & filing.
• Attend to customer enquiries, follow-up and maintain good relationship with customer.
• Coordinate orders and lead time with operations team.
• Participate in sales & marketing meetings to provide update on feedback from customer.
• Achieve team target and provide back up to other team members when they are away.
• Ensure correct billing information with accounts receivable & provide support in recovering outstanding bills.
• Attend site visits, Build rapport with customers, providing consultation and sales support.
• Ensure successful outcome of transactions, contracts and proposals.
• Keep abreast of industry trends and news and ensure product offerings are updated and relevant.
• Any other related task and ad-hoc duties as assigned.

Requirements

• GCE O Level and above
• Candidate who have 1 years experience and above will be an added advantage

To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email
Email Address: [email protected]

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.

EA LICENSE : 19C9777

Job Description:

• Responsible for providing after-sales technical support for the company's CDN products, answering customer inquiries through phone, email, and online chat; promptly responding to and resolving technical issues encountered by customers during use, providing professional solutions.
• Collaborating with the technical team to follow up and resolve complex technical problems, collecting and organizing customer feedback, and providing improvement suggestions to the product and development teams.
• Maintaining good customer relationships to enhance customer satisfaction.

Job Requirements:

• Familiarity with CDN technology principles; relevant work experience is preferred.
• Good communication skills and service awareness, able to patiently listen to and resolve customer issues; strong analytical and problem-solving abilities, capable of working under pressure.
• Team player with a spirit of collaboration; able to adapt to shift work schedules.
• Fluency in English and Mandarin required for communication with clients.

Responsibilities:

• Provide end-user support, ensuring smooth operations and addressing user concerns.
• Assist in operating system migrations and related support activities.
• Perform troubleshooting and diagnostics for hardware and software issues.
• Resolve issues related to the supported end-user equipment and software.
• Install necessary software and applications on devices.
• Maintain accurate and timely documentation using the IT Service Management tool.
• Ensure timely resolution of incidents, adhering to SLA requirements.
• Adjust application settings to meet specific environment needs.
• Relocate computer devices and peripherals as required.
• Set up application profiles for end users.
• Provide proactive updates and follow-ups to end users.
• Guide end users on necessary tasks and procedures.
• Perform other ad-hoc tasks as assigned

Requirement:

• Diploma or equivalent professional education in Information Technology or related
• At least 1 years of related working experience

To apply, please visit www.gmprecruit.com and search for Job Reference:24786

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Job Summary –

• Have computer foundation, have a certain understanding of computer operating system, and commonly used software and hardware.
• College degree or above
• Knowledge in customer support

Years of experience needed – 0-2 years.

Technical Skills:

• Provide professional remote technical support services for client users
• Remotely guide users to deal with system and software problems, including system installation, debugging, use, and related software
• Troubleshoot and diagnose hardware failures, inquire about scheduled spare parts, and coordinate follow-up maintenance.
• Special cases are upgraded in time, and cooperate with other teams to solve user problems.
• Clearly and completely record case information in the system according to the process.
• Find out the user's usage needs, and recommend upgrading products and configurations to improve the user's experience.

Interested candidates, please send over your resume to [email protected]

Job description

1) Drive company IT matters and propose solutions to meet business objectives.

2) Maintenance of IT infrastructure, kiosk and provide server administration and support (AD, ESXI and Hyper-V)

3) Provide technical support to users on hardware and various applications

4) Communicate effectively with users to identify and resolve issues timely

5) Provide technical support, monitor system, security and EDR updates

6) Conduct periodic system preventive maintenance checks, patches updates and review log report

7) Perform server and network management

8) Maintain proper IT documentation, contracts, SOPs

9) Provide regular progress and status update, and follow through on IT projects

10) Adhoc duties assigned by Manager

Job requirements

• Minimum Diploma in Information Technology or equivalent.

• CCNA, Microsoft Windows Certified, Cyber Security and etc.

• Preferably with a minimum 2-3 years' experience in Deployment/Maintenance Server & Network

• Knowledge of cyber security is an added advantage.

• Strong in problem solving multi-tasking, systematic and organised

• Must be a team player, self-motivated and able to work independently.

Job Description for Applications Support

As an Applications Support staff, your primary responsibility is to ensure that the projects’ software

applications are functioning properly and meeting business requirements. You will work closely with

vendors, business users, and other IT teams to troubleshoot issues and maintain the applications.

Job Responsibilities:

1. Application Support: Provide first and second level technical support to end-users of the projects’

applications, troubleshooting and resolving issues in a timely manner.

2. Incident management: Monitor and manage the application support queue, ensuring that issues are

logged, triaged, and resolved within the defined SLAs.

3. Root Cause Analysis: Perform root cause analysis on application issues, identifying the underlying

cause and proposing solutions to prevent recurrence.

4. Release Management: Participate in the deployment of new application releases, ensuring that they

are properly tested and deployed in accordance with the change management processes.

5. Maintenance: Work with the vendors team to ensure that applications are properly maintained and

updated to meet changing business requirements.

6. Documentation: Create and maintain documentation related to the applications, including standard

operating procedures, and troubleshooting guides.

7. Collaboration: Work with other IT teams, such as infrastructure, database, and security, to ensure that

applications are properly integrated and secured.

8. Process Improvement: Identify areas for process improvement within the application support

function, proposing and implementing changes to improve efficiency and effectiveness.

9. Training: Provide training to end-users and other IT staff on the use and maintenance of the

applications.

Requirements:

 Strong analytical and problem-solving skills

 Possess positive work attitude, self-motivated in a highly demanding environment

 Excellent communication skills

 Able to work collaboratively with a diverse group of stakeholders

 Experience with application support tools and technologies

 Good understanding of software development and maintenance processes

We are seeking a knowledgeable Application support and QA engineer to monitor and maintain the

efficiency of our software applications. The ideal candidate must have a strong background in full-stack

web-technologies preferably React and Node JS.

Job Description

• Coordinate with the design and development teams to resolve complex application and system

issues.

• Troubleshoot and rectify application issues.

• Provide progress updates to the Managers.

• Perform root cause analysis to identify the reasons for the underlying issue.

• Plan and execute strategies and configuration changes to ensure optimal quality assurance for

all applications

• Monitor all alerts related to applications and provide proactive services.

• Managing code migration across environments to ensure continued and synchronized

functionality.

• Debug any server issues that impact application performance.

• Develop use-cases and test scenarios, perform functional, security, performance and automated

software testing on web and mobile applications.

• Prepare and maintain documentation for all issues and the implemented solutions

Requirements:

• 2+ years of experience in QA and support

• Experience with full-stack web-technologies like React JS, Node JS etc.

• Knowledge of the Software Development Process

• Working with databases and data manipulation

• Knowledge of Agile methodologies and testing techniques

• Adaptable technical knowledge and ability to perform multiple tasks at the same time

• Good written and verbal communication skills

• Passion for quality, performance, reliability and teamwork

Urgently looking for Opensift Support Engineer

· Red Hat OpenShift Container Platform

· Advanced Cluster Management

· Advanced Cluster Security

· Quay

· OpenShift Data Foundation

Only Shortlisted candiadte will be notify

Local Candidate encourage to apply.

Security Clearance required prior to onboard.

The Services required are set out as follows:

Customer Service – Front counter duties, such as attending to students, parents, walk-in customers, vendors, etc

Call Management – Make and answer telephone calls, record messages, direct calls and relay messages to relevant school personnel as necessary

Record keeping – Assist in data entry and compilation

Logistics – Assist with ad-hoc staff requests, such as preparation of school materials, facility booking, etc

Student Services – Collate student data, administer applications for financial assistance and other support schemes

Any other duties as and when assigned by the School.

1. Application Support: Provide first and second level technical support to end-users of the projects’ applications, troubleshooting and resolving issues in a timely manner.

2. Incident management: Monitor and manage the application support queue, ensuring that issues are logged, triaged, and resolved within the defined SLAs.

3. Root Cause Analysis: Perform root cause analysis on application issues, identifying the underlying cause and proposing solutions to prevent recurrence.

4. Release Management: Participate in the deployment of new application releases, ensuring that they are properly tested and deployed in accordance with the change management processes.

5. Maintenance: Work with the vendors team to ensure that applications are properly maintained and updated to meet changing business requirements.

6. Documentation: Create and maintain documentation related to the applications, including standard operating procedures, and troubleshooting guides.

7. Collaboration: Work with other IT teams, such as infrastructure, database, and security, to ensure that applications are properly integrated and secured.

8. Process Improvement: Identify areas for process improvement within the application support function, proposing and implementing changes to improve efficiency and effectiveness.

9. Training: Provide training to end-users and other IT staff on the use and maintenance of the applications.

Find Your Dream Job with Us

WE ARE HIRING!! Apply now and make a difference.

Role: Production Support & Development

Job Requisition Number: MB001/1/Nov/2024

Job Level: 2+ years of relevant experience (L1/L2)

Location: Singapore

Requirement

ü 5+ years of experience production support & development , and 6+ years of IT industry experience

ü Experience in application support role for min 4 years for support

ü Collaborate with cross-functional teams to understand business requirements and implement effective integration strategies.

ü 1st & 2nd Level trouble shooting of payment applications issues.

ü Experience in programming languages such as JAVA/J2EE.

ü Experience in Unix commands , SQL queries

ü Knowledge of web applications, batch jobs, JBOSS, MariaDB, Oracle, Shell

ü Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus

ü Liaise with infra & Vendor & e defect and infra related issue to internal team and external vendors

ü Escalate the incident or problem cases to team lead or manager where necessary.

ü Strong written, oral communication skills and able to manage user / vendor / customer

ü Responsible for software development, developing new enhancement for the systems, system debugging, bug fixes, production deployment, co-ordinate with user for user acceptance test

ü To monitor, support and maintain the Banking payment applications

ü Good to have knowledge in F5, loadbalancer, Proxy, HSM

ü Good to have knowledge cheque clearance system

ü Domain knowledge of the financial/banking sector.

ü Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send a PDF Format Resume. Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Job Description:

• Responsible for providing after-sales technical support for the company's CDN products, answering customer inquiries through phone, email, and online chat; promptly responding to and resolving technical issues encountered by customers during use, providing professional solutions.
• Collaborating with the technical team to follow up and resolve complex technical problems, collecting and organizing customer feedback, and providing improvement suggestions to the product and development teams.
• Maintaining good customer relationships to enhance customer satisfaction.

Job Requirements:

• Familiarity with CDN technology principles; relevant work experience is preferred.
• Good communication skills and service awareness, able to patiently listen to and resolve customer issues; strong analytical and problem-solving abilities, capable of working under pressure.
• Team player with a spirit of collaboration; able to adapt to shift work schedules.
• Fluency in English and Mandarin required for communication with clients.

Shift Working Hours:

• AM Shift: 7.30am to 3.30pm
• PM Shift: 3.15pm to 11.30pm
• Night Shift: 11.15pm to 7.30am