Total 23 Manager tech support job vacancies in toa payoh

Globibo is a comprehensive Conference Technology Company as well as an International Language Service & Training Provider. We are the largest Integrated Event Technology Provider in South East Asia and benchmark for quality interpretation and translation based on international standards. As the partner of all major Embassies, Organizations and International Companies, we focus on the customization of our services to specific needs. We are pioneers in research-driven learning methods and innovative learning aids. For more information please visit www.globibo.com.

Your Role:

20% Solution Analysis, Preparation & Communication

- Support preparation of Client-facing discussions

- Support discussion / meetings with Clients

- Research potential partners and solutions for projects

- Prepare implementation solutions and presentation strategy

60% delivery transition & onsite project management

- Drive implementation of project concepts and facilitate coordination onsite

- Forward Planning (Project Calendar)

- Project Personnel Management

- Prepare logistics and manpower planning

- Ensure Purchase order processing & risk assessment management

- Quality Assurance

- Verify technical compliance and safety procedures onsite

- Inventory management (Stock-taking of equipment, Maintenance of equipment, Sourcing of equipment to replace unusables)

20% sales support tasks

- Support other divisions (training, interpretation / translation) within sales activities

- Send basic quotations to clients

- Technical feedback & training (internal & external)

Offered Benefits

• Sales Incentive Scheme
• Solid Induction Programme with personal mentor
• Best functional training program in the industry
• Personal Development Plan with weekly coaching and external training
• Flexible work schedule and place
• Quirky office environment
• Exposure to leadership development program
• Access to the latest tech and gadget

Company Summary:
Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence in Singapore, Thailand, Shanghai, Hong Kong, Philippines, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more across Asia.

Job Summary:
The Customer Service Support Manager is responsible for leading and managing the entire customer service support team, including technicians and maintenance engineers, to ensure the delivery of exceptional customer support. This role involves overseeing daily operations, optimizing team performance, managing service quality, and maintaining strong relationships with customers.

Key Responsibilities

Team Management:

• Lead, supervise, and mentor the customer service support team, including technicians and maintenance engineers.
• Develop and implement training programs to enhance team skills and knowledge.
• Conduct performance evaluations, set goals, and provide feedback to team members.

Service Delivery Oversight:

• Ensure timely and effective resolution of customer inquiries, complaints, and service requests.
• Monitor and maintain service level agreements (SLAs) and key performance indicators (KPIs).
• Develop and refine processes to improve service efficiency and quality.

Operational Management:

• Schedule and allocate resources effectively to meet customer needs.
• Coordinate preventive maintenance, repair, and installation schedules for technicians and engineers.
• Ensure the availability of tools, equipment, and spare parts for field operations.

Customer Relations:

• Build and maintain strong relationships with key customers to ensure satisfaction and loyalty.
• Act as an escalation point for complex or critical customer issues.
• Gather and analyze customer feedback to identify improvement opportunities.

Reporting and Analysis:

• Prepare and present regular reports on team performance, customer satisfaction, and operational efficiency.
• Identify trends, bottlenecks, and areas for improvement through data analysis.

Compliance and Safety:

• Ensure all team activities comply with company policies, industry standards, and regulations.
• Promote and enforce safety protocols and practices in all field operations.

Strategic Planning:

• Contribute to the development of customer support strategies aligned with company objectives.
• Identify opportunities for innovation and cost optimization in service delivery.

Qualifications

• 6+ years of experience in technical support or field service environments.
• Strong leadership with experience managing customer service support team
• Experience working on-site with clients
• Excellent communication and interpersonal abilities.
• Proficiency in data analysis and reporting tools.
• Knowledge of industry-specific tools, IT hardware equipment, and technologies

Key Competencies

• Problem-solving and decision-making skills.
• Ability to work under pressure and handle escalations effectively.
• Strong organizational and time-management skills.
• Customer-focused mindset with a passion for service excellence.

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Position 1:

Job Responsibilities:

1) Technical Market PDI & Field Support / Flying Doctor

• Provide daily, technical & diagnostic support to all importers / retailers within the Asia Pacific region to meet the customer promise
• Execute remote assistance / flying doctor function, supporting the markets with on-site vehicle diagnostics and fault finding by analysing & interpretating complex technical data from multiple sources (travel required at short notice

2) High Voltage Regional Expert

• Manage and supervise the High-Voltage Battery repair concept, incl. working on live systems (High Voltage Expert), handling critical batteries at the dealerships and preparing markets for introduction of Battery Electric Vehicles
• Provide market support in regards to Home charging preparation and solutions for BEV/PHEV

3) Management of Technical KPI's & Internal Processes inc PCC / Early Life & Japan PDI Centre

• Monitor & assess technical KPI's and provide the Aftersales Operations Manager with key information & specific retailer action plans, ensuring retailer achievement of agreed targets across the technical KPI's
• Report and manage dealer Technical competence improvement plans in conjunction with all key business stakeholders
• Responsible for Quality monitoring and report deviations in the area of (Chassis/Powertrain /Electrical / Body & Trim) to support Aftersales’ Priority Customer Concern (PCC) process. To be responsible for developing dealer Technical competence improvement plans in conjunction with all key business stakeholders relative to these areas
• Primary responsibility for the resolution of all technical concerns raised at Japan Regional PDI Centre

4) Management of Active Damage Management (Body & Paint) & Cyber Security

• Manage and supervise all activities linked to Active Damage Management, such as body and paint shop assessments
• Support and manage cyber security within the region including implementation of processes / technical solutions & reporting measures

5) Workshop Equipment, Special Tools & After Sales IT System Support

• Provide market support for special tools and workshop equipment, as well as Bentley After Sales IT systems
• Moderate and manage the implementation of new repair manuals, Technical Information and Technical Circulars between BML and the markets

6) Ownership & support for technical strategic projects

• Support BML & Regional Office in various projects and assignments
• Provide the key technical interface back to Central Product Support Team in the HQ

Position 2:

Job Responsibilities:

1) Product Support

• Provide technical product support to importers via DISS Monitor Level 2
• Provide onsite/remote support to markets using telediagnosis, often requiring a direct diagnostic tool connection to the vehicle, typically using ODIS-S, iDEX, ODIS-E, or CP-Tool

2) Technical Problem Investigation

• Organize customer’s car with the importer for vehicle analysis
• Investigate technical issues either on-site or remotely on behalf of Audi AG Quality Assurance, and/or Technical Development
• If necessary, initiate, coordinate and organise advanced analysis from expert team to obtain essential measurement data for further analysis
• Determine whether to distribute to the importer based on the sensitivity of data gathered

3) Competency Identification and Development

• Identify product support and market competency needs in the APAC markets and find solutions to enhance market competence through coaching, development, and training

4) Training/Qualification/Conference

• Actively organise and prepare technical training / qualification sessions eg. advanced technical service training (SoST), Resident Program, Product Support Qualification (PSQ) and Learning Online Training (LoT)
• Actively organise and support conferences such as the Regional Technical Conference and global SoST

5) Technology Advancement:

• Work continuously to future-proof technology advancement, innovate and promote advanced diagnostic/repair solutions to all importers

6) Technical Problem Investigation

• Investigate technical problems and provide technical product support to importers
• Monitor product quality performance and report deviations to Audi AG

7) DISS Management

• Manage DISS for Conventional engines and transmissions topics, providing high-level support for the APAC region
• Monitor the progress of DISS cases and ensure follow-up until each case is resolved

8) Field Monitoring and Problem Elimination Process

• Analyse monthly warranty and Tableau/AQUA/SQA reports to identify new technical problems in the region
• Initiate affected markets to kick off problem elimination process on newly identified problems by requesting Priority Customer Complaint (PCC) to be created
• Prepare and provide relevant data for escalation meetings, business review, monthly reports

9) Product Support Coordination

• Arrange video conferences with regional importers for product support discussions and escalation meeting preparation, where appropriate
• Arrange regular meetings or telephone/video conferences with Audi AG Quality Assurance Product Support division for follow-up on PCC/FAP/KPM topics

10) Market Liaison and Mentorship

• Support assigned APAC markets as part of the market liaison/mentor program, providing ad hoc support that may be non-technical in nature
• Monitor the development of importer performance KPI (STLI) for mentored markets, coordinate coaching as needed

11) Performance Review and Training

• Support relevant markets with performance reviews of KPIs and data analysis
• Identify product support competence at the importer level and coordinate necessary coaching
• Provide high-level trainings to enhance competence levels at identified importers

Job Requirements:

• Degree/Professional level in Technical disciple or equivalent
• With at least 8 years relevant experience in, Automotive Engineer or Automotive Technician/Electrician with Group Brands advantage
• Basic budget tracking and control
• Experience in timely, accurate diagnosis & logical problem solving methodologies
• Experience of working to challenge targets and tight deadline under pressure
• Customer service orientated ethos and proven track record of excellent customer satisfaction
• Self-motivated and driven to achieve targets and deadlines
• Good communication and presentation skills with adequate experience in steering and managing multicultural markets
• Good knowledge of MS Office, SAP systems, VW group systems
• Knowledge in foreign language; German, to communicate with HQ colleagues
• Require to travel internationally

Please note that only shortlisted candidate(s) will be notified.

Position Summary:

This role primarily supports SEA financial forecast and Business Finance activities. The employee will support various aspects of the

business financials to enable better decision making and improve the financial positions with analysis, management reporting, and

financial operations. The role also supports regional CSBG SOX coordination, process enhancement and audit closures.

Jub Duties & Responsibilities:

• Develop, analyze and business partnering with operations to present financial information in a timely manner to enable decision making and meeting the financial accountability of the organization to various stakeholders.
• Responsible in forecast inputs, analysis and period close journals of revenue, costs, spending to ensure high level of accuracy between forecast and actuals. Recommend financial solutions to improve profitability, AR collectability and ease of revenue recognition. Involve in Business Finance Operations, resolve issues that may implicate AR / Revenue recognition, including support to AR collection, GST issues, revenue rebate programs management.
• Compliance analysis and reporting relating to CSBG SOX compliance.
• Undertake streamlining projects and initiatives involving systems improvement, reporting improvement.
• Matrix accountability to respective supervisor.
• Any other duties as assigned by the Supervisor.

Qualifications:

• Accounting / Finance or Business Degree with Finance modules, or CIMA / ACCA equivalent.

Work Experience:

• At least 10 years of Finance / Accounting experience with > 5 years of recent experience in Analysis & at least 1-2 years handling audit / SOX tasks is preferred.
• Experience in supporting business finance operations (Revenue & Cost Recognition, manage rebate programs, AR collection, etc.). Proven track record of business finance analysis and executive reporting.
• Audit background strongly preferred and/or good knowledge of US GAAP and Singapore FRS.
• Noteworthy experience in leading systems improvement projects would be an advantage.

Requirements:

• Possesses strong inter-personal and communications skills. Out-going personality and successful examples in cross-functional collaboration, managing difficult work partners.
• Is meticulous and has a sharp eye for details. Efficient in time-management and able to prioritize in execution. Task accuracy is fundamental.
• Commands good oral and written English.
• Has ability to work independently, possesses good analytical and problem-solving skills.
• Good working knowledge of SAP (and/or Business Intelligence, BI analytics) preferred.
• Very strong in Microsoft Excel and Microsoft PowerPoint.

UEN: 201508072D

EA License: 22S1099

Personnel Registration Number: R22107983 (Zhen Shuyi)

This role primarily supports SEA financial forecast and Business Finance activities. The employee will support various aspects of the business financials to enable better decision making and improve the financial positions with analysis, management reporting, and financial operations. The role also supports regional SOX controls & enhancements for the CSBG business.

Job Duties & Responsibilities

• Develop, analyze and business partnering with operations to present financial information in a timely manner to enable decision making and meeting the financial accountability of the organization to various stakeholders.
• Responsible in forecast inputs, analysis and period close journals of revenue, costs, spending to ensure high level of accuracy between forecast and actuals. Recommend financial solutions to improve profitability, AR collectability and ease of revenue recognition. Involve in Business Finance Operations: AR collection, manage revenue rebate programs, and resolve issues relating to GST, rebates, that may implicate AR / Revenue recognition.
• Compliance analysis and reporting relating to regional SOX controls of customer transactions in Spares, Upgrades, Services & Reliant system businesses. Drive regional SOX controls enhancements for CSBG business.
• Undertake streamlining projects and initiatives involving systems improvement, reporting improvement.
• Matrix accountability to respective supervisor.
• Any other duties as assigned by the Immediate Supervisor.

Qualifications

• Accounting / Finance or Business Degree with Finance modules

Work Experience

• At least 10 years of Finance / Accounting experience with > 5 years of recent experience in Analysis & at least 1-2 years handling SOX tasks.
• Experience in supporting business finance operations (Revenue Recognition, manage rebate programs, AR collection, etc.)
• Past experience in systems improvement or streamlining projects would be advantagous.
• Audit background preferred and/or good knowledge of US GAAP and Singapore FRS.

Requirements

• Possesses strong inter-personal and communications skills. Out-going personality and successful examples in cross-functional collaboration, managing difficult work partners.
• Is meticulous and maintains detailed and accurate accounting records. Efficient in time-management and fast in execution.
• Commands good oral and written English.
• Has ability to work independently, possesses good analytical and problem solving skills.
• Good working knowledge of SAP preferred.
• Very strong in Microsoft Excel and Microsoft Powerpoint.

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Financial Planning and Analysis

• Financial forecasting: Preparing financial projections and budgets.
• Financial modeling: Creating financial models to assess different scenarios and risks.
• Variance analysis: Comparing actual results to budgeted or forecasted figures.
• Cost-benefit analysis: Evaluating the financial impact of potential projects or investments.

Financial Reporting

• Financial statement preparation: Overseeing the preparation of income statements, balance sheets, and cash flow statements.
• Financial reporting compliance: Ensuring compliance with accounting standards (e.g., FRS(I), IFRS, GAAP).
• Financial analysis: Analyzing financial data to identify trends, strengths, and weaknesses.
• Financial audits: Managing statutory audits, company secretary, ACRA requirement, and department of statistics requirements.

Financial Control

• Internal controls: Implementing and monitoring internal controls to safeguard assets and prevent fraud. Managing internal audits.
• Risk management: Assessing and mitigating financial risks.
• Cash flow management: Ensuring adequate cash flow to meet operational needs.
• Treasury management: Overseeing the company's cash, investments, and debt.

Financial Strategy

• Capital allocation: Allocating resources to maximize return on investment.
• Mergers and acquisitions: Evaluating and managing mergers, acquisitions, and divestitures.
• Financial performance evaluation: Measuring and reporting on the company's financial performance.

Tax Management

• Tax compliance: Ensuring compliance with tax laws and regulations.
• Tax planning: Identifying tax-efficient strategies to minimize tax liabilities.
• Tax audits: Managing tax audits and disputes.

Team Management

• Team leadership: Leading and managing a team of finance professionals.
• Talent development: Recruiting, training, and developing finance team members.
• Performance evaluation: Evaluating the performance of finance team members.

Requirements:

• Bachelor's degree in Finance, Accounting, or a related field; CPA or equivalent certification preferred.
• A minimum of 5 years of experience in finance, with at least 2 years in a managerial role.
• Proven experience in financial planning, analysis, and reporting, with strong expertise in financial forecasting, modeling, and variance analysis.
• Must have prior auditing experience at one of the Big 4 accounting firms, with a deep understanding of compliance, internal controls, and financial reporting standards (FRS(I), IFRS, GAAP).
• Strong knowledge of tax management, risk management, and treasury functions.
• Demonstrated ability to lead and develop a team of finance professionals.
• Excellent communication and interpersonal skills, with a strategic mindset and the ability to influence senior management.

This position supports the travel agency’s operations by resolving technical issues, coordinating with vendors, analyzing data, managing social media tools, and exploring new technologies to enhance business efficiency.

Responsibilities:

• Troubleshoot and resolve technical or system issues, including after office hours if needed.
• Assist staff with IT problems and provide basic training on system usage.
• Coordinate with external vendors for system updates and issue resolution.
• Analyze data to generate reports on system performance and trends.
• Manage and monitor the agency’s social media tools and platforms.
• Research and recommend new technologies to improve operations and customer experience.
• Maintain IT equipment, user access, and software licenses.
• Ensure regular data backups and system security.
• To carry out any other job function given by manager / management from time to time

Requirements:

• Degree in IT, Data Analytics, or a related field.
• 3–4 years of IT support experience (travel industry experience is a plus).
• Familiarity with social media tools and platforms.
• Interest in exploring and implementing new technology.
• Proficiency in Excel or other data analysis tools.
• Strong problem-solving and communication skills.

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

About Globibo

Globibo is a comprehensive Conference Technology Company as well as an International Language & Training Service Provider. We are the largest Integrated Event Technology Provider in Southeast Asia and the benchmark for quality interpretation and translation based on international standards. As the partner of all major Embassies, Organizations and International Companies, we focus on the customization of our services to specific needs. We are pioneers in research-driven learning methods and innovative learning aids. For more information please visit www.globibo.com.

Your impact

You will play a huge role in assisting the development of Globibo’s presence in the region by working with our existing international clients. Collaborate with the largest brands and organizations in the world to provide world-class translation, interpretation & training projects. Leverage our in-house platforms and network of international partners to customize and deliver solutions.

Account Servicing (50%)

• Respond to enquiries, provide quotations/proposals
• Follow up on converting and extending quotations
• Keeping contact health for VIPs in green (+5 contacts monthly)
• Regularly reach out to all contacts in Account to keep mindshare
• Effectively increase revenue from existing clients
• Establish long-term support contracts
• Leverage existing contacts to identify new Leads in the account
• Company Introduction to New Leads

50% Project & Product Management

• Determine & document project scope with Customers
• Manage Customer Interaction and Change Management
• Follow up on Customer / Student Feedback
• Identify and contract required partners for service delivery
• Manage projects/events at the location
• Develop, Customize and/or Improve marketing material for platforms and services
• Identify Partner for strategic/scalable growth
• Follow up with the product development team on product improvements

Your Potential Profile

You are a self-motivated individual work enjoys working independently. You are passionate about language learning or event technology services

1. Bachelor's Degree or above in Event/ Business Management, or a related field
2. 3-5 years of experience in corporate sales (B2B) or project management
3. Great communication skills, Fluent English required (written and speaking) to communicate with global clients
4. Ability to identify and address the specific needs of each customer
5. Highly motivated & Independent Individual with an eye for detail & analytical skills
6. Prior experience in communicating with senior managers
7. Result- orientation; high focus on driving (business) results and KPIs

Your Benefits

• Group Incentive Scheme
• Solid Induction Programme with a personal mentor
• Best functional training program in the industry
• Personal Development Plan with weekly coaching and external training
• FlexiTime working options
• FlexiPlace working options
• Exposure to the leadership development program

Your Career Path

In this role, you would have the opportunity to:

• Reach out & develop relationships with industry partners, and stakeholders; bring about Globibo’s brand image & presence in the industry
• Play a pivotal role in leading business development & sales for a relatively new market
• Penetrate new organizations, convince & develop relationships with entirely new contacts & potential clients
• Work on varying & dynamic opportunities/projects
• Experience the entire end-to-end sales and project cycle from idea conception to implementation
• Collaborate with our technical subject-matter experts across services, work in tandem with other operational teams/members

Please note that your personal data/ assessment results will be kept strictly confidential and treated as per the Personal Data Protection Act (PDPC) / General Data Protection Regulation (GDPR) for candidates who are based in the European Union.

In the meantime, please find some basic information about our world-class Career Development Program:

• Globibo Career Path: http://www.slideshare.net/globibo/globibo-career-path
• Globibo Career Development: http://www.slideshare.net/globibo/career-at-globibo-overview
• More Career information under: https://www.globibo.com/career.php

Financial Planning and Analysis

• Financial forecasting: Preparing financial projections and budgets.
• Financial modeling: Creating financial models to assess different scenarios and risks.
• Variance analysis: Comparing actual results to budgeted or forecasted figures.
• Cost-benefit analysis: Evaluating the financial impact of potential projects or investments.

Financial Reporting

• Financial statement preparation: Overseeing the preparation of income statements, balance sheets, and cash flow statements.
• Financial reporting compliance: Ensuring compliance with accounting standards (e.g., FRS(I), IFRS, GAAP).
• Financial analysis: Analyzing financial data to identify trends, strengths, and weaknesses.
• Financial audits: Managing statutory audits, company secretary, ACRA requirement, and department of statistics requirements.

Financial Control

• Internal controls: Implementing and monitoring internal controls to safeguard assets and prevent fraud. Managing internal audits.
• Risk management: Assessing and mitigating financial risks.
• Cash flow management: Ensuring adequate cash flow to meet operational needs.
• Treasury management: Overseeing the company's cash, investments, and debt.

Financial Strategy

• Capital allocation: Allocating resources to maximize return on investment.
• Mergers and acquisitions: Evaluating and managing mergers, acquisitions, and divestitures.
• Financial performance evaluation: Measuring and reporting on the company's financial performance.

Tax Management

• Tax compliance: Ensuring compliance with tax laws and regulations.
• Tax planning: Identifying tax-efficient strategies to minimize tax liabilities.
• Tax audits: Managing tax audits and disputes.

Team Management

• Team leadership: Leading and managing a team of finance professionals.
• Talent development: Recruiting, training, and developing finance team members.
• Performance evaluation: Evaluating the performance of finance team members.

Requirements:

• Bachelor's degree in Finance, Accounting, or a related field; CPA or equivalent certification preferred.
• A minimum of 5 years of experience in finance, with at least 2 years in a managerial role.
• Proven experience in financial planning, analysis, and reporting, with strong expertise in financial forecasting, modeling, and variance analysis.
• Must have prior auditing experience at one of the Big 4 accounting firms, with a deep understanding of compliance, internal controls, and financial reporting standards (FRS(I), IFRS, GAAP).
• Strong knowledge of tax management, risk management, and treasury functions.
• Demonstrated ability to lead and develop a team of finance professionals.
• Excellent communication and interpersonal skills, with a strategic mindset and the ability to influence senior management.

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Job Description:

• Individual represents the Gas Delivery commodity for our client by being part of various cross functional teams. These gas delivery systems are used both on Etch and Deposition systems.
• Provides strategic plans for timely inventory control, planning and quality control of production materials.
• Develops, implements, and maintains policies, procedures, and material control systems to drive speed, streamline procedures, and implement solutions.
• Ensures for solid strategies to assure availability of materials in the supply chain as scheduled, and the maintenance of inventory at minimum acceptable levels.
• Manage and process claims resulting from either cancellations or reschedule of purchase orders.
• Responsible for sourcing decisions as well as coordinating global procurement efforts.
• Coordinates with finance/accounting on matters involving inventory, cost savings and cash flow management.
• Leads commodity team for establishing strategic vision for the commodity space, then managing projects to active plans & objectives. This requires managing weekly collaborative meetings and ensuring all internal stakeholders are engaged and communication to higher management are in place & timely.
• Work with suppliers in making sure they have adequate capacity to support our client's demand as well as supply continuity risk management plans.
• Manages several global and domestic integrators in the Gas Delivery commodity supporting Etch & Deposition product lines.

Qualification:

• Minimum Experience: 10 years industry experience.
• Familiarity with semiconductor equipment or high-technology supply management practices, standards and organizations.
• Proven ability to gain partnerships and excel working and leading in a cross-functional environment with new product introduction, manufacturing, quality and reliability engineers as well as procurement, finance, and product support.
• PowerPoint and presentation skills.
• Bachelor’s in industrial engineering or other technical fields, proficient in excel (pivot tables, macros, etc.).
• May require up to 15-25% travel.

UEN: 201508072D

EA License: 22S1099

Personnel Registration Number: R22107983 (Zhen Shuyi)

Job Specification • Overall responsible for the QA/QC and R&D functions • To lead and ensure a productive and high-performance QA and R&D work environment • To provide effective and efficient technical support services to support the company’s business growth and operations. • To develop and revise the quality assurance framework for the company and to modify and improve the existing production standards and Standard Operating Procedures (SOPs), when necessary. • To collaborate with all departments, customer, suppliers and government regulatory bodies to ensure that quality is a high priority in the company. • To drive projects and processes to ensure compliance with the various food safety and hygiene standards and requirements. • To lead and report on quality audits, identify and resolve problems highlighted in yield reports. • Ensure that all food safety, quality related and non-compliance issues are investigated and that corrective measures are implemented and adhered to. • Oversee of GMP and food safety training for Production personnel. • To be involved in the feasibility study for setting-up overseas factories. • To perform new product development from ingredient sourcing, laboratory and kitchen trials to commercialization, focusing especially on sauces. • To conduct continual improvement of existing products. • To conceptualize new and innovative products. • To source for new and alternative suppliers. • To conduct sensory evaluation and approval of new and/or alternative raw materials. • To prepare product costings based on raw materials and manufacturing costs. • Collaborate with the Marketing department to understand the customers’ needs and requirements and to also assist in troubleshooting customers’ technical issues (when necessary). • Ensure all product creation complies with customer, government and legal regulatory requirements within the country of use. • To conduct product stability and shelf-life studies of new products. • To develop innovative solutions to help grow and value-add to customers’ requirements, ensuring that any solutions provided are within the stipulated cost parameters and manufacturing capability. • To facilitate the handover of new product(s) so as to ensure the smooth transition from test kitchen to Production. This includes liaising with the Technical / Production Manager to ensure that the product development fits the site capabilities. • Ensure the cleanliness and orderliness of the laboratory. • Liaison with China customers and distributors to support China market. • Any other appropriate duties and responsibilities as assigned by the Management. Requirements: • Bachelor’s degree in food science or related discipline • Preferably with 4-5 years working experience as QA/R&D in food manufacturing • Able to handle multiple projects and meet tight deadlines. • Team player with strong communication and interpersonal skills • Able to work independently with less supervision.

What’s the job?

The Finance & Business Support Manager provides management with timely financial analysis for effective decision-making, prepares all statutory and management requirements of InterContinental Hotels Group and Owners and performs professional accounting duties to maintain control over expenses, income, assets and liability of the hotel to ensure the security of the assets of the company in a centralized accounting environment.

Your day-to-day

Financial Returns:

• Work with superior in the preparation and management of the department’s budget.
• Co-ordinate the preparation of the departmental annual budget.
• Monitor and control departmental cost on an ongoing basis to ensure performance against budget.
• Assist in the preparation of the hotel strategic plan, goals program, and Budget.
• Ensure an up-to-date cash flow projection is maintained and maximizes cash flow performance of the hotel through controls on inventory, credit and collection, disbursement, deposits and remittances. Ensure excess cash is managed to maximize earning potential.
• Prepare outlooks for forthcoming months and forecasts for the remainder of the year.
• Analyse monthly financial accounts and provide financial information to management.
• Ensure all accounts are reconciled on monthly basis, review and approve those reconciliations.
• Prepare monthly bank and inventory reconciliations.
• Prepare monthly/quarterly GST.
• Evaluate existing internal control measures that apply to accounting procedures and computer systems as per IHG Policies and Procedures.
• Employ adequate internal control procedures to ensure correct authorization for payment procedures.
• Manage internal and external audits when they occur and work towards a successful audit result as prescribed by IHG.
• Prepare monthly position of actual results against budget, analyse results and recommend to General Manager measures required to meet budget.
• Responsible for month end closing including the IHG and owner reporting package.
• Liaise with owner office, internal and external auditors.
• Coordinate and administer CSA.
• Ensure payments are made to IHG (All Fees and billings) as fast as possible.
• Manage work flows of the Finance department.
• Ensure proper update of contract, License, CAPEX, Fixed Asset Disposal Form and Carpark etc. timely and accurately.
• Provide safekeeping, including proper storage and access for all contracts, leases and other financial records.
• Recommend and maintain appropriate list of delegation of authority for hotel management.
• Daily banking activities including opening, counting and closing.
• Ensure all receipts for the shift are properly recorded, balanced and deposited in the hotel’s drop-safe (daily cash-drop sheet to be duly completed).
• Prepare daily general cashier summary and ensure amount is deposited into the bank balance with the collections.
• Analyse and investigate overages and shortages from cashiers, prepare overages and shortages summary, balance monthly for submission.
• Escalate cashiering problems, cashier’s overages, shortages and reconcile discrepancies, if any.
• Monitor hotel exchange rates and adjust as necessary in PMS.
• Ensure all necessary documents are attached and process petty cash reimbursement as required and reconcile on a weekly basis/when required.
• Report directly to and communicate with the General Manager on all matters pertaining to accounting and financial controls.

People:

• Supervise, direct and manage Finance staff and outsourced accounting team (BSC team, India) for accurate maintenance of accounting books and timely reporting.
• Cooperate, coordinate and communicate with other departments on accounting related and internal control matters.
• Work with superior on manpower planning and management needs.
• Interact, as required, with individuals outside the hotel including hotel’s bank, tax auditors and other hotels and IHG corporate offices.
• Manage day-to-day activities, plan and assign work, and establish performance and development goals for team members.
• Provide mentoring, coaching and regular feedback to help manage conflict, improve team members’ performance and recognise good performance.
• Ensure training needs analysis of Finance staff is carried out and training programmes are designed and implemented to meet needs.

Guest Experience:

• Share information with others readily to help everyone work better together for the internal and external guests.
• Build and maintain positive relationships with all internal customers and guests to exceed their needs.
• Take action to address these needs to exceed their expectations.

Responsible Business:

• Ensure compliance to the IHG policies, procedures and statutory requirement.
• Maintain accounting controls by preparing and recommending policies and procedures to improve the work flows in Finance department.
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines.
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
• Log security incidents and accidents in accordance with hotel requirements.

What we need from you

• Minimum Diploma in Finance, Business Management or equivalent.
• 2 years’ related experience in the same role, or an equivalent combination of education and experience
• Great communication skills
• A positive and keen to learn attitude.
• Must be proficient in written and spoken English and with good communication skills.

# 3 to 5 years Experience from Food Services & Facility Management

# Clusters management & statistical reporting support

# Operation/Admin experience on Catering and F&B

Responsibilities

• Operational, administrative, and analytical support
• Clusters management & statistical reporting support, including data management, governance controls and metrics reporting ensuring integrity of systems and managing any subsequent administration and minimizing risk
• Organize and schedule meetings and appointments, provide real-time scheduling support by booking appointments and preventing conflicts
• Consolidate and update ad hoc / scheduled reports, metric, organization chart and system / intranet update etc.
• PO creation, including tracking and follow up on invoices submission
• Book travel arrangements, submit and reconcile expense reports
  
  Job Requirements
• Degree
• Food Service Operations, administration or assistant experience in related or similar areas (i.e. executive, hospitality and food & beverage services)
• 
  

Send your resume to [email protected]

· Knowledge in private security industry

· Payroll processing and preparation of salaries and over-time pay-outs

· Prepares and submits monthly CPF contribution

· Prepares monthly billing invoices and credit notes

· Prepares Employment Contract for employees

· Maintain proper recording and filing of data entry for employees

· Other ad-hoc administrative duties

Requirements

· At least Diploma in Human Resource or Business Administrative related

· Minimum 5 years’ relevant working experience

· Proficient in MS Excel and MS Word

· Able to absorb multi-task works

Job Description:

Position Overview: We are looking for an experienced Business Development Manager to lead and execute our business development strategy for our newest business model, Info Academy. The successful candidate will play a pivotal role in identifying growth opportunities, building strong relationships with key partners and stakeholders, and driving the overall business expansion in the region.

Key Responsibilities:

1. Market Analysis: Conduct in-depth market research and analysis to identify emerging trends,opportunities, and threats within the job seeking portals/platform in Singapore.
2. Business Strategy: Develop and implement a comprehensive business development strategy that aligns with the company's objectives and revenue targets.
3. Partnership Development: Build and nurture strategic partnerships with key stakeholders, industry leaders, and potential clients to drive growth and collaboration.
4. Sales and Revenue Growth: Drive sales initiatives and revenue growth by identifying, targeting, and securing new business opportunities.
5. Team Leadership: Lead and mentor a team of sales & marketing professionals, setting clear goals and providing guidance to achieve business targets.
6. Pipeline Management: Maintain a robust sales pipeline and track progress using CRM tools to provide accurate forecasts and reports to senior management.
7. Networking: Represent the company at industry events, conferences, and seminars to build a strong presence and network with potential clients and partners.
8. Reporting: Regularly report on business development activities, achievements, and challenges to senior management.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in business development, sales, or a related field in the tech or WSQ Academy Education sector.
• Strong understanding of the Singapore WSQ training market and industry trends.
• Excellent communication, negotiation, and interpersonal skills.
• Strong leadership and team management capabilities.
• Demonstrated ability to meet and exceed sales targets.
• Proficiency in using CRM software and other relevant tools.
• Strategic thinking and problem-solving skills.
• Ability to adapt to a fast-paced and dynamic work environment.

The Role:

You are responsible for maintaining and nurturing long-term customer relationships within the private sector to ensure satisfaction, retention and growth. The successful candidate needs to be adept at uncovering customer needs, solution development and management, building rapport and communicating effectively, creating opportunities to enable our local SMEs to digitalize HR functions, resulting in transformational customer outcomes.

About The Role:

• Accountable for the sales of products & services, strong commitment in achieving monthly sales target with the team.
• Work towards monthly targets in line with team goals
• Develop and maintain strong relationship with new and existing partners and channels
• Plan and executive Partner strategies to achieve revenue, profit and growth targets
• Initiate and drive the development of new partners
• Perform product demonstration/presentation
• Participate in team meetings and contribute valuable ideas
• Lead a team of enthusiastic partnership executives

Requirements

• Bachelor's degree in Business, Marketing, or a related field;
• Proven experience in partnership management, business development, or related roles, preferably in the HR or technology sector.
• Strong understanding of HRMS solutions and the HR industry.
• Exceptional negotiation and communication skills.
• Analytical mindset with the ability to assess and interpret data.
• Proven experience in leading a team
• Results-driven and self-motivated.

About You

• Work ethic - you’re self motivated, driven and hungry. The opportunity to learn, grow and succeed is what drives you whether it’s in sales, chess or as an elite athlete, your work ethic is key
• Strong enterprise and channel sales experience
• Team player with excellent oral and written communication to internal and external stakeholders
• Proactive - feel confident in your decision-making and welcoming change as an opportunity
• Strong project management skills with the ability to multi-task and ensure operational functionality

About Us: Jobslah is a dynamic and innovative AI-powered job portal that is committed to delivering cutting-edge solutions and driving growth in the Technology sector. We are seeking a motivated and results-driven Business Development Manager to join our team in Singapore.

Job Description:

Position Overview: We are looking for an experienced Business Development Manager to lead and execute our business development strategy in the Singapore market. The successful candidate will play a pivotal role in identifying growth opportunities, building strong relationships with key partners and stakeholders, and driving the overall business expansion in the region.

Key Responsibilities:

1. Market Analysis: Conduct in-depth market research and analysis to identify emerging trends,opportunities, and threats within the job seeking portals/platform in Singapore.
2. Business Strategy: Develop and implement a comprehensive business development strategy that aligns with the company's objectives and revenue targets.
3. Partnership Development: Build and nurture strategic partnerships with key stakeholders, industry leaders, and potential clients to drive growth and collaboration.
4. Sales and Revenue Growth: Drive sales initiatives and revenue growth by identifying, targeting, and securing new business opportunities.
5. Team Leadership: Lead and mentor a team of sales professionals, setting clear goals and providing guidance to achieve business targets.
6. Pipeline Management: Maintain a robust sales pipeline and track progress using CRM tools to provide accurate forecasts and reports to senior management.
7. Networking: Represent the company at industry events, conferences, and seminars to build a strong presence and network with potential clients and partners.
8. Reporting: Regularly report on business development activities, achievements, and challenges to senior management.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in business development, sales, or a related field in the tech sector.
• Strong understanding of the Singapore market and industry trends.
• Excellent communication, negotiation, and interpersonal skills.
• Strong leadership and team management capabilities.
• Demonstrated ability to meet and exceed sales targets.
• Proficiency in using CRM software and other relevant tools.
• Strategic thinking and problem-solving skills.
• Ability to adapt to a fast-paced and dynamic work environment.

As the Assistant Marketing Manager for Info Tech, you will be responsible for developing and executing marketing strategies to generate leads for our businesses. You will work closely with cross-functional teams to create engaging content, plan and execute campaigns, and analyze data to optimize our marketing efforts.

Key Responsibilities:

1. Develop and execute marketing strategies to drive leads generation, user acquisition and retention.
2. Work closely with the content team to create engaging and relevant content for both B2B and B2C setting
3. Plan and execute campaigns across various channels, including email, social media, search, and display advertising.
4. Analyze marketing data to measure the effectiveness of campaigns and make data-driven decisions to optimize future marketing efforts.
5. Organize and plan roadshow events for Info Tech product lines in a B2B and B2C context
6. Manage and grow our social media presence by creating and publishing engaging content and analyzing performance metrics.
7. Stay up-to-date on industry trends, competitive landscape, and emerging marketing technologies.

Qualifications:

1. Bachelor's degree in marketing, communications, or a related field.
2. 3+ years of experience in marketing, preferably in a B2B and B2C, online marketing environment.
3. Strong understanding of digital marketing channels, including email, social media, search, and display advertising.
4. Experience with marketing analytics tools, such as Google Analytics, FB, IG, Tiktok.
5. Excellent written and verbal communication skills.
6. Strong project management skills and ability to work in a fast-paced, dynamic environment.
7. Reliable, driven, dynamic and with a high level of accuracy.

The Finance Manager has an overall responsibility in ensuring the Accounts/Finance team can meet inter-department requirements and smooth, effective operations. This will include assisting management in ensuring stakeholder' compliance, data collection and performing analysis for decision-making.

• Team Management- - Manage a team of accounts/finance and ensures monthly books for the Singapore/Malaysia and Australia entity is in order
• Conflict Management and problem resolution - Identify, solve issues the team faces so the team can operate effectively
• Consolidation of quarterly accounts - Prepare consolidated accounts for management or stakeholders
• Audit and tax compliance - Work with auditors and tax agents and ensure compliance
• Compliance to rules and regulations - Ensure regulatory requirements is met for the entire group
• Workflow management - Review and redesign internal processes within the team due to organization changes
• Data collection and compliance - Required by Management, consolidate data from various sources for management
• Coordination between management and external stakeholders - Manage and coordinate communications between external stakeholders (banks, corporate secretary, auditors, tax agents, government agencies etc) and submit completed documents
• Holding company matters - As instructed by the Chief of Staff, assist in matters relating to the holding company/head office
• Chargebacks resolutions – Review chargebacks, pre-empt chargebacks and report
  to authorities for fraud scams
• Balance sheet optimisation: recommend and implement best practices for optimising the company's balance sheet including FX hedging, interest rate hedging, cash management etc.

Requirements

• Leadership - Team motivator and able to coach and mentor staff
• Strong interpersonal skills
• Able to work in a dynamic environment and manage expectations and deadlines
• Solid technical knowledge with consolidation skills
• Analytical skills - Ability to identify intricacies in issues, weigh implications and determine the best solution
• Proficient in working with spreadsheets and data analysis

Benefits

• Annual outpatient benefit (Includes dental and optical benefits)
• Birthday leave
• Annual increment
• Performance bonus
• Free flow snacks and Bubble Tea Friday!

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!