Total 743 Manager tech support job vacancies in Singapore

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

AWS is looking for an experienced, Enterprise Technology Sales Manager to drive digital transformation for key Telco, FSI and large Enterprise customers in ASEAN.

Key job responsibilities

• Build trusted relationships with the C-suite and key decision makers; understand the customer’s business and technology challenges; dive deep and understand stated, unstated needs, issues.
• Working backwards from the customer, build and articulate a holistic, compelling, clear vision, strategy and practical execution plan for transformation – addressing business value, technology challenges but also increasing innovation and agility, addressing skills and org challenges.
• Drive a Challenger Sale - challenge the status quo, inspire customer to a bolder vision and increase the velocity of shift to digital; Address short, mid and long-term time horizons; Work with Telco customer, AWS leadership and all key stakeholders to create buy-in and joint ownership of transformation strategy and execution plan.
• Provide leadership to pull together and orchestrate all AWS resources (Sales teams, executives, Solution Architects, Business Development, Marketing, Partners, Support, Service teams) to support customer success in digital transformation.
• Ownership of Sell-to, Sell-through/Sell-With sales revenue targets - Translate the strategy to AWS account and sales plans to drive revenue growth for both Sell-to and Sell-through business; Develop and close new needle moving sales opportunities by bringing the best of AWS technology and services to deliver customer outcomes.
• Build a strategic eco-system of AWS consulting, integration and delivery and ISV partners to support the delivery of customer’s digital transformation outcomes, increase satisfaction, and build a sustainable platform for sales growth.
• Develop CXO level advocacy - Ensure customer actually realizes the business value from transformation and agrees to be a customer reference

About The Team

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic qualifications

• 10+ years of strategic Technology consulting / sales experience for large Enterprise Customers.
• Demonstrated ability to build trust, engage at C-Suite levels esp CIO, CTO.
• Demonstrated ability and track record of driving consulting sales engagements, in complex, fast paced environment by think big and having a ‘challenger mindset’.
• Ability to think strategically but also dive deep into details and drive execution.
• Experience in leading sales, solution architect, cross-functional teams (direct reporting and virtual)

Preferred qualifications

• Sales experience and deep knowledge of ASEAN Telco, FSI and Large customers.
• Prior experience in driving large scale Digital transformation.
• A strong understanding of Public cloud value proposed
• Strong consulting mindset/background.

Shift Rotas

• Needs to be flexible towards working hours. Shifts start as early as 6:30am Singapore time.

Incident and Problem Management

Monitor the results and quality of the different software solutions and projects implemented in the organisation:

· Manage/Own P1/P2 incidents and problems end to end.

· Communicates with internal users and management over incidents and post-mortems.

· Diagnoses issues: establishes their root case.

· Initiates task force over critical incidents.

· Liaises with upstream and downstream systems support teams as appropriate.

Direct Responsibilities

· Assist troubleshoot and resolving incidents and problems on supported application.

· Monitor and maintain system health and performance.

· Develop, maintain and support Disaster Recovery plans on the weekend (bi-annual exercise).

· Participate in improving our monitoring and alerting tools for the support team to be more proactive on incident resolution and prevention.

· Monitor group mailbox, assigning/escalating appropriately.

· Basic of majority of the application the team supports with the ability to be L1 support when necessary.

· Adherence to Audit, Compliance and Risk guidelines. Knowledge Management and Documentation

· Documents support procedures on wiki.

· Owns team knowledge base on wiki for all in-scope applications.

· Provides support to end-users on how to use the application.

· Ensures Follow-the-Sun and regional support teams are continuously trained as required.

· Communicates a daily handover document to Follow-The-Sun support teams, where appropriate.

· Oversee the development of Proof-of-Concept/ solutions and provide technical expertise on the development of software and platform features, ensuring that appropriate security and risk factors are considered

· Ensures that all application support logs are fit for purpose, ie meaningful and actionable;

· Actively seeks reduction of dependency on manual interventions by support staff, e.g leveraging enterprise batch scheduling and enterprise monitoring tools.

· Implement self-recovery and automated detection of incident leveraging on learnings from past incidents. Maintenance and enhancements Oversee the acquisition and development of software systems in organisational units:

· Participates to release cycles for functional validation on staging/preproduction and production environments.

· Review release and coordinate around deployment/post release checks.

Communicates Release Notes.

Job Requirements:

· 5 to 15 years’ experience

· Good business knowledge of Rates, FX and Credit business.

· Good business knowledge on other fixed income products.

· Understanding of Risk & PNL terms.

· Proficient in python and SQL

· ITIL basic knowledge or understanding between incident tickets and problem tickets.

Ivy Tham Yi Ru (R1104692)

Recruit Express Pte Ltd | EA No 99C4599

Job Responsibilities:

• Experience candidates will be considered for project manager post.
• Assist the Project Manager to plan and execute projects.
• Prepare shop drawings and ensure that all submission documentation get approval from project stakeholder before conducting the work activities at job site.
• Attend project meeting as well as monitor site work progress, sub-contractor and workers attendance.
• Supervise, organize and prepare daily activities planning to ensure work in progress accordance to project schedule.
• Conduct end user training upon T&C completed for Audio Visual System.
• After sales support.

Job Requirements:

• At least 1 year experience or above in relevant field such as configure, troubleshooting and hands on for system integration in Audio Visual System (Q-SYS /Extron / Crestron /AMX /Biamp, etc).
• Software skills in Microsoft office, system programming or autocad will be added advantage.
• Work attitude with strong interest in learning and performing quality hands-on work for assigned task.
• Others: Fresh graduates are encouraged to apply. On job training will be provided.

Job Description:

• Individual represents the Gas Delivery commodity for our client by being part of various cross functional teams. These gas delivery systems are used both on Etch and Deposition systems.
• Provides strategic plans for timely inventory control, planning and quality control of production materials.
• Develops, implements, and maintains policies, procedures, and material control systems to drive speed, streamline procedures, and implement solutions.
• Ensures for solid strategies to assure availability of materials in the supply chain as scheduled, and the maintenance of inventory at minimum acceptable levels.
• Manage and process claims resulting from either cancellations or reschedule of purchase orders.
• Responsible for sourcing decisions as well as coordinating global procurement efforts.
• Coordinates with finance/accounting on matters involving inventory, cost savings and cash flow management.
• Leads commodity team for establishing strategic vision for the commodity space, then managing projects to active plans & objectives. This requires managing weekly collaborative meetings and ensuring all internal stakeholders are engaged and communication to higher management are in place & timely.
• Work with suppliers in making sure they have adequate capacity to support our client's demand as well as supply continuity risk management plans.
• Manages several global and domestic integrators in the Gas Delivery commodity supporting Etch & Deposition product lines.

Qualification:

• Minimum Experience: 10 years industry experience.
• Familiarity with semiconductor equipment or high-technology supply management practices, standards and organizations.
• Proven ability to gain partnerships and excel working and leading in a cross-functional environment with new product introduction, manufacturing, quality and reliability engineers as well as procurement, finance, and product support.
• PowerPoint and presentation skills.
• Bachelor’s in industrial engineering or other technical fields, proficient in excel (pivot tables, macros, etc.).
• May require up to 15-25% travel.

UEN: 201508072D

EA License: 22S1099

Personnel Registration Number: R22107983 (Zhen Shuyi)

Role: Wealth Manager

About the role:

We are seeking a dynamic and experienced wealth manager for our esteemed advisory client. As a wealth manager, you will guide and support High net-worth clients in achieving their financial objectives.

Your primary responsibility will include developing personalised financial plans,

managing portfolios and providing expert advice on various financial matters, such

as taxes, insurance and risk management.

The ideal candidate will bring their financial expertise and establish long-lasting

relationships with clients while contributing to our client’s mission of helping individuals achieve their economic aspirations. Our client offers a competitive compensation package, an attractive commission structure, comprehensive health benefits and a collaborative work environment.

Objectives of this role:

• Building and maintaining solid relationships with clients, understanding
• their financial goals, risk tolerance and investment preferences.
• Conducting in-depth economic assessments to analyse clients' current
• financial situations and identify areas for growth and improvement.
• Developing personalised financial plans and investment strategies aligned
• with client's objectives and risk profiles.
• Recommending suitable investment products, such as equities, bonds,
• mutual funds and alternative investments, based on thorough market
• research and analysis.
• Monitoring and reviewing investment portfolios regularly, adjusting
• strategies as per market conditions and clients' changing needs.
• Providing clients with ongoing financial advice and guidance, addressing
• their queries and providing proactive wealth management solutions.
• Collaborating with internal teams, such as tax advisors, legal professionals
• and estate planners, to offer comprehensive financial solutions to clients.
• Helping the company meet its financial objectives through personalised
• financial planning.
• Staying updated with market trends, economic developments and
• regulatory changes to provide accurate and timely advice to clients.

Responsibilities:

• Organise client meetings to discuss financial goals, risk tolerance and
• investment preferences.
• Develop personalised wealth management strategies, including investment
• planning, portfolio allocation and retirement planning.
• Monitor and review clients' financial progress regularly, ensuring alignment
• with their objectives and making adjustments.
• Conduct in-depth research and analysis of investments, tax laws, and other
• financial matters to provide informed advice.
• Evaluate investment opportunities, considering factors like risk, return
• potential and liquidity.
• Provide ongoing financial advice and guidance to clients, keeping them
• informed about market trends, investment opportunities, and potentia risks.
• Create detailed financial plans, including cash flow projections, retirement
• planning, and tax optimisation strategies.
• Monitor and review investment performance, conducting periodic portfolio
• rebalancing to align with clients' objectives.
• Collaborate with internal teams to coordinate complex financial transactions,
• such as estate transfers and charitable giving.
• Participate in industry conferences and seminars to expand knowledge and
• network with potential clients.

Required skills and qualifications:

• BA bachelor's degree in finance, economics, business administration or a
• related field.
• 5+ years of experience as a wealth manager or in financial services, including
• knowledge of developing and implementing financial plans and managing
• investments.
• Understanding of financial markets, investment products, and wealth
• management principles.
• Proficiency in financial analysis tools, portfolio management software, CRM
• systems and MS Office suite.
• Excellent interpersonal skills and the ability to build trust and rapport with
• clients.
• Strong analytical and problem-solving abilities with quick decision-making
• and a results-oriented mindset.
• Exceptional verbal and written communication skills in explaining complex
• financial concepts to clients.
• Integrity, ethical conduct, and adherence to regulatory guidelines and
• industry best practices.

Preferred skills and qualifications:

• A master's degree in finance, accounting, economics, or a related field.
• Relevant professional certifications such as Certified Financial Planner (CFP),
• Chartered Financial Analyst (CFA), or equivalent.
• Experience in serving high-net-worth individuals and understanding their
• unique wealth management needs.
• Familiarity with relevant tax laws, regulations, and financial planning
• strategies specific to the Singapore and Global Wealth Management market.
• Proven track record of building a successful client portfolio.
• Ability to develop innovative financial solutions and effectively manage
• multiple projects simultaneously.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the Tech Aalto Privacy Policy, a copy of which is published at Tech Aalto’s website (https://www.techaalto.com/privacy/)

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

Our client is a plastics machinery company expanding its presence in Singapore.

They are seeking an IT Support Manager to lead and manage their internal IT team and projects.

Job Purpose

Manage the internal IT Support team and evaluate skills and performances, ensure end user service is timely and accurate on a daily basis, support technician, set specific end user service standards, contribute to improving IT support by actively monitoring and responding to end users queries, establish best practices through the entire technical support process, identify areas of improvement, evaluate daily, weekly and monthly team’s productivity, provide feedback to the appropriate internal teams like security, to improve cross problems solutions.

Providing outstanding first level technical support as well as assisting in planning out and building our IT infrastructure.

Will be working alone in the initial period, and to build up the team over time. With good performance, can be promoted to become IT Head

Key Responsibilities

• Project manage system development from business requirements to implementation
• Able to collect user requirements and perform business analysis
• Document the business requirements for overseas development team for applications development
• Conduct user training on new business systems for users
• Manage user acceptance testing
• Lead the internal IT support team in our day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT stack
• Provide end-user support to executive staff, and advice regarding standard office applications and best practices as it evolves with company needs
• Ensure Licensing Management
• Support onboarding / off-boarding employees on corporate systems
• Create and update manuals and documentation

Key Required Skills

• Degree in Computer Science or related courses
• At least 3 years of IT project experience
• Experience in application development and support
• Required knowledge includes Java, servler, jsp, freemaker, Spring, Hibernate, JPA
• Skilled in HTML, Javascript, Vue, React and other frameworks
• Experienced in Oracle, MYSQL, SQL Server; and able to write SQL statements
• Knowledge in FIORI and ABAP will be an advantage
• Proven work experience as End user services manager
• Advanced knowledge of O365, including SharePoint, Exchange Online, Azure AD, and Microsoft Endpoint Manager
• Exceptional customer service skills with a problem-solving attitude
• Task-oriented and organized, experience managing a ticket queue and ability to prioritize
• Team management skills, team player, can collaborate in a productive fashion
• Able to troubleshoot a large variety of technical issues
• Experience in remote support
• Desktop Support: Windows 10 and Mac 10.13+
• Hands on experience with help desk and remote-control software
• Solid technical background with an ability to give instructions to a non-technical audience
• Ability to work under pressure
• Good attitude and willingness to learn
• Able to work with colleagues from different countries
• Customer-service oriented
• · Good team work
• · Excellent written and verbal communications skills

UWCSEA Dover has a vacancy for August 2025 for a Head of Middle School Learning Support. The Middle School Learning Support team focuses on fostering an inclusive environment that prioritises a student-centred and strength-based approach. UWCSEA are in the initial phases of implementing a tiered support model, and this role involves collaborating with the team around the child to ensure all students can thrive within the UWCSEA learning programme. The successful candidate will be required to have an understanding of tiered support structures and systems within large and dynamic educational organisations.

The ideal candidate should have relevant leadership experience. They must also be knowledgeable about the unique challenges Middle School students experience and implement effective support and systems to ensure continuity of care as students’ transition from Primary School and then to High School. Relevant qualifications that support students with learning differences are required.

Main Responsibilities

Leadership & Strategic Thinking

• Ensure that systems, structures, and approaches align with the K-12 framework for student support.
• Collaborate effectively with various teams and individuals to maintain a cohesive, strategic view across the K-12 continuum.
• Develop, implement, and monitor student support as part of a tiered intervention model.
• Strategically analyse and utilise data to inform and improve support systems.
• Regularly review the effectiveness of support services, working closely with the team to ensure continuity and consistency across grade levels and school sections.

Working with students/teaching

• Plan and teach stimulating and appropriate lessons, targeted to the identified individual learning needs of students, as well as work with small groups and individual students as required.
• Understand and leverage students' strengths to create and case manage support plans and review these plans regularly.
• Conduct and analyse educational assessments and diagnostic assessments as necessary.
• Implement and monitor student progress through targeted interventions
• Foster positive relationships and promote student well-being to create a supportive learning environment and encouraging self-advocacy.

Collaboration and Partnerships

• Work in partnership with teachers across various subjects to co-plan and implement strategies that address student needs, strengthen Tier One support, and draw on the principles of Universal Design for Learning.
• Lead professional learning and collaborative conversations with teachers, parents, students and Heads of Grade over the most appropriate way to support students.
• Liaise with Admissions and the High School Leadership Team to understand the current capacity within High School to support students with learning needs and plan accordingly.
• Collaborate with the Learning Support team, Heads of Grade and teachers to identify students for support and monitor student progress as needed.
• Develop and maintain positive working relationships with other staff members throughout the Middle School and K-12 Learning Support team.
• Work effectively with Primary and High School to ensure a smooth transition for students and parents.
• View parents as partners in the support process and take relevant actions to foster this.

Data & Assessment - As part of holistic support

• Lead the team in gathering and using different types of data from multiple sources to monitor student progress and well­being around specific educational goals.
• Use data to inform Tier 2 and 3 instruction and track support
• Use educational assessments to help guide effective student support and communicate key information with teachers

Systems and Documentation

• Maintain up to date learning support documentation that is regularly reviewed to ensure alignment across the school sections and the two campuses in line with department policies
• Collaborate with students and parents to create and update student learning plans and encouraging students to be advocating for their own needs and goals
• Maintain confidentiality at all times in respect of individual and family circumstances.

Expectations and Standards

• Follow the UWCSEA Professional Code of Conduct and Safeguarding Code of Conduct.
• Lead in line with UWCSEA Leadership Standards
• Teach in line with the UWCSEA Teacher Standards

Person Specifications

• Relevant degree, a recognised teaching qualification, and learning support teaching qualification are required.
• Considerable experience working with middle school adolescents (11-14 years) and an understanding of the unique challenges faced by this age group.
• Experience leading a Learning Support department in large educational settings.
• A proven track record of supporting students with a range of additional learning needs and confidence in co-planning instruction with teachers as part of our Tier 1 support.
• Leading in designing and delivering meaningful professional learning to staff within the school setting
• As we are in the initial phases of implementing a tiered support model, flexibility, optimism, resilience, initiative and adaptability are essential.
• The ability to work with a high level of autonomy, while also collaborating effectively as part of both the High School Learning Support department and the K-12 Learning Support team.
• Experience and knowledge in using data from various sources to guide, implement and track the effectiveness of student support.
• A strengths-based, inclusive philosophy and approach to supporting students is essential.
• The ability to connect with students and build positive and trusting relationships with both parents and Middle School teachers is crucial.
• To maintain a positive, solution-focused attitude in a dynamic, diverse, and high-energy environment.
• The ability to prioritise and manage projects effectively while responding proactively to emerging challenges.
• Excellent communication skills.
• The following would be an advantage:Additional qualifications in educational assessment and testing. E.g CCET
  Experience with literacy interventions
  Experience working in a K-12 context
  Experience and expertise in co-planning with teachers to design effective instruction grounded in the principles of Universal Design for Learning (UDL)
  Experience working with tiered student support structures
  Previous experience as a Classroom Teacher
  
• Teachers should be willing and eager to participate in the five key elements of a UWCSEA education: Academic; Personal & Social Education; Service; Activities; Outdoor Education.
• Academic expectations include enthusiastic participation in Professional Development, both that which is mandated by the College and that which is identified by the teacher.
• Pastoral expectations include the leadership of an advisory group, unless the teacher is exempted due to other responsibilities.
• On average the College expects a yearly contribution of two sessions per week in each season to Activities and/or Service.
• The College expects that teachers will participate enthusiastically in the curricular Outdoor Education experiences which are relevant to their students and will also occasionally volunteer for holiday Outdoor Education trips and/or Service Trips.
• A commitment to diversity and inclusion is essential alongside a willingness to adapt and develop pedagogy to meet the needs of our learners.

Applications

The UWC Mission is to make education a force to unite people, nations and culture for peace and a sustainable future. We are committed to creating a community in which all members feel safe and secure, and know that their authentic selves and individual differences are accepted with respect and care. At UWCSEA, we acknowledge that diversity, equity, inclusion and justice (DEIJ) is an ongoing and evolving process and strive to create and sustain a sense of belonging for all members of our community, past, present and future. All qualified applicants, including those who identify as a part of marginalized group(s) and individuals with (dis)abilities are all encouraged to apply. Our school is committed to safeguarding and promoting the welfare of all the students in our care and expects all applicants to share this commitment. We follow safe recruitment practices and all appointments are subject to interview, satisfactory references, identity and criminal record checks.

Job Summary:

The Assistant Manager of IT Support / Senior IT Executive will support the IT team in overseeing the day-to-day operations of the hotel group’s IT systems. This role will be responsible for maintaining and optimizing IT infrastructure, providing technical support, and assisting in the implementation of IT projects across the group’s properties. The position requires hands-on experience in managing IT systems, troubleshooting, and ensuring that technology supports both operational efficiency and guest satisfaction.

Key Responsibilities:

1. IT Operations and Support:

• Assist in the management of daily IT operations, including monitoring systems, networks, servers, and storage across hotel properties.
• Provide technical support to hotel staff and corporate employees, ensuring timely resolution of IT-related issues.
• Maintain and update IT systems to ensure their optimal performance and security.

2. IT Project Support:

• Assist in the execution of IT projects, including upgrades to systems like Property Management Systems (PMS), Point of Sale (POS), and guest-facing technologies.
• Collaborate with the IT Manager and other stakeholders to ensure IT projects are completed on time and within scope.

3. Cybersecurity and Compliance:

• Support the implementation of cybersecurity measures to protect the company’s IT environment from internal and external threats.
• Assist in performing security audits and vulnerability assessments to ensure compliance with corporate policies and relevant regulations (e.g., GDPR, PCI DSS).

4. Infrastructure Maintenance:

• Assist in the configuration, maintenance, and monitoring of IT infrastructure, including servers, networks, and cloud solutions.
• Ensure the integrity, security, and availability of IT systems through regular backups, patch management, and system monitoring.

5. Technical Support and Troubleshooting:

• Provide first-level support for technical issues encountered by hotel properties, ensuring efficient troubleshooting and escalation when necessary.
• Work closely with hotel IT teams and third-party vendors to resolve system and hardware issues.

6. Vendor Management:

• Assist in managing relationships with IT vendors, service providers, and contractors to ensure effective delivery of IT services and solutions.
• Assist in evaluating new technology solutions and recommend improvements to current systems where needed.

7. Reporting and Documentation:

• Maintain accurate documentation of IT systems, configurations, processes, and troubleshooting guides.
• Prepare and submit regular reports on system performance, incidents, and project progress.

Qualifications:

• Education: Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience: 3-5 years of experience in IT management or systems administration, preferably in the hospitality industry.
• Technical Expertise: Strong knowledge of IT infrastructure (e.g., networks, servers, storage) and experience with hotel-specific systems like PMS and POS.
• Problem-solving Skills:Ability to diagnose and troubleshoot technical issues efficiently.
• Communication Skills: Strong interpersonal and communication skills for collaborating with internal teams and external vendors.

Preferred Skills:

• Experience with hospitality systems and applications (e.g., PMS, POS, guest experience technologies).
• Familiarity with cloud computing, cybersecurity best practices, and IT compliance standards.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Systems Administrator (MCSA) are a plus.

Join the Institute of Microelectronics (IME) to be immersed in cutting-edge semiconductor research. As a research institute within the Agency for Science, Technology and Research (A*STAR), IME bridges the gap between academia and industry. Our mission is to accelerate innovation in advanced packaging, piezoMEMS, SiC, RF/mmWave GaN, and photonics & sensors, and to develop talent and inspire in Singapore.

We are looking for a passionate individual to join our Technology-Business Development department. You will be responsible for sales and marketing, account management and industry development. If you're excited about the future of microelectronics and wish to contribute to the development of Singapore's innovation engine for microelectronics, we want you on our team!

Job Responsibilities

• Perform market intelligence, develop and execute go-to-market plans for commercialization of IME's research capabilities.
• Lead industry and customer engagements, understand their needs and work with Technology Development teams to formulate value propositions.
• Structure, review and negotiate contracts with industry partners and customers.
• Develop industry network, manage accounts and build relationships to win and retain industry partners and customers.

Job Requirements:

• Degree in Science or Engineering.
• Ability to think on the feet
• Result-oriented, analytical, proactive, resourceful and team player
• Good communication, presentation and interpersonal skills
• Resilience and adaptability to work in a fast-paced and fast-changing environment
• Passion to develop Singapore's semiconductor industry

Join the Institute of Microelectronics (IME) to be immersed in cutting-edge semiconductor research. As a research institute within the Agency for Science, Technology and Research (A*STAR), IME bridges the gap between academia and industry. Our mission is to accelerate innovation in advanced packaging, piezoMEMS, SiC, RF/mmWave GaN, and photonics & sensors, and to develop talent and inspire in Singapore.

We are looking for a passionate individual to join our Technology-Business Development department. You will be responsible for sales and marketing, account management and industry development. If you're excited about the future of microelectronics and wish to contribute to the development of Singapore's innovation engine for microelectronics, we want you on our team!

Job Responsibilities

• Perform market intelligence, develop and execute go-to-market plans for commercialization of IME's research capabilities.
• Lead industry and customer engagements, understand their needs and work with Technology Development teams to formulate value propositions.
• Structure, review and negotiate contracts with industry partners and customers.
• Develop industry network, manage accounts and build relationships to win and retain industry partners and customers.

Job Requirements:

• Degree in Science or Engineering.
• Ability to think on the feet
• Result-oriented, analytical, proactive, resourceful and team player
• Good communication, presentation and interpersonal skills
• Resilience and adaptability to work in a fast-paced and fast-changing environment
• Passion to develop Singapore's semiconductor industry

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

• Oversee the in-house IT flow, ensuring high levels of staff satisfaction through timely and effective support
• Assist with helpdesk support tasks
• Coordinate, plan, and oversee IT-related activities and service delivery to ensure seamless operation and alignment with organizational goals.
• Ensure effective project and change management to deliver solutions that meet technical, functional, performance, and business requirements.
• Collaborate with internal teams and vendors to propose comprehensive technical solutions and key performance indicators (KPIs), ensuring vendors meet contractual obligations for successful project delivery.
• Maintain compliance with established enterprise technology practices and project management standards, ensuring quality and consistency.
• Track key project milestones and adjust project plans and resources as necessary to meet team objectives and deadlines.
• Oversee IT assets, inventory, and documentation to ensure accurate records and efficient operations.
• Facilitate communication across all enterprise areas that affect project scope, budget, risks, and resources, promoting transparency and coordination.
• Manage IT procurement processes, including obtaining quotations, entering procurement details into systems, and ensuring efficient procurement workflows.
• Prepare, consolidate, and review reports and documentation to support project tracking, decision-making, and continuous improvement.
• Perform additional tasks as assigned by management to support overall IT and project operations.


Requirements
• Bachelor’s degree in computer science or IT
• Minimum 8 years of working experiences in IT service delivery or related
• Experience with Microsoft products
• Demonstrated knowledge in Networking, System Administration, cloud-based infrastructure and Cyber Security is a plus
• Knowledge in IT auditing is an advantage
• Team player who can work independently and work well under pressure
• Resourceful, self-motivated, proactive, organized and adaptable to fast changes
• Good communication skills and able to prioritize tasks effectively

Objectives of this Role-

• Delivery leadership for multiple public sector engagements in Singapore: Hands on delivery leadership across project teams, ensuring program goals and contractual commitments are delivered with desired quality, SLAs & customer satisfaction
• Deliver Quality outcomes: Strategize, plan, implement and deliver projects using right processes, tools fit for purpose; drive continuous service improvements and value-added services for our customers
• Collaborate: Actively communicate & collaborate with key stakeholders
• internal & external for project execution; work with sales and service lines for enabling growth
• KPI’s & KRA’s - Effective planning, tracking & management of Delivery and Operational KPIs / KRAs
• People Management: Active engagement with associates across project and program teams for a productive and happy working environment, creating opportunities for learning & growth.

Responsibilities

• Lead by Example: Hands on delivery and operations management across projects, in line with contractual commitments and SLA’s; as well as organizational goals & KPI’s
• Work closely with key stakeholders, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives
• Actively collaborate with various service lines and external partners, if any, necessary for executing customer programs / projects successfully
• Analyse, evaluate, and overcome program risks, and produce program reports for management and stakeholders
• Manage budget, cost estimates for projects and be accountable for delivering against established business goals/objectives
• Enable new solutions by engaging with appropriate service lines and external partners, as required
• Actively work with Sales & PreSales and competencies across Service Lines enabling new opportunities for growth
• Active collaboration with all support functions for Operational needs across Program / Projects.
• Human Resource Planning, driving learning goals, upskilling, future skilling for associates across your program

Skills and Qualifications

• Overall experience of 18 + years, with at least 7+ years of hands-on experience in delivering large transformation programs.
• Proven delivery & program management for large business application transformation programs, Fixed Price System Integration Implementation Projects & Managed Services engagements
• Exceptional leadership, time management, facilitation, collaboration, communication and organizational skills
• Capable to work and drive project teams on problem solving – technical or functional
• Capable to lead large teams across multiple locations - onsite & offshore
• Capable in stakeholder management, presentations to Senior Leaders / Steer
• Co members and driving critical action items to closure.
• Capable with active engagement of customer and 3rd party project stakeholders focus on scope, change management and driving timely resolution of actions and open issues.
• Hands on with ensuring and establishing a detailed work breakdown structure, identifying & tracking project critical path, tracking issues, identifying / mitigating risks; driving quality standards and measures for high quality deliverable with timely reviews and sign offs.

Job Description:

• Assist in checking of aircraft components and consumables availability
• Ordering and monitoring of ad-hoc aircraft components and consumables required.
• Updating Daily Spares Shortage list and track task completion
• Communicate with Engineers on spares availability
• Performing credit back of unused spares
• Perform installation/dismantling of aircraft components on SAP
• Managing 3rd party spares inventory
• Communicate with Customer Support team when required.
• Carry out any other tasks as assigned by Supervisor or Executive.

Requirements:

• Minimum Higher Nitec in Aerospace Engineering or Equivalent
• Good communication in written and spoken in English.
• Able to work in dynamic and fast-moving environment.
• Highly organized and computer literate.
• SAP experienced preferred.

ABOUT SEMBCORP INDUSTRIES

Sembcorp Industries (Sembcorp) is a leading energy and urban solutions provider, led by its purpose to drive energy transition.

Headquartered in Singapore, Sembcorp delivers sustainable solutions to support energy transition and urban development by leveraging its sector expertise and global track record.

Sembcorp has a balanced energy portfolio of 21.2GW, with 14.4GW of gross renewable energy capacity across 10 countries*.

Its urban development projects span over 14,000 hectares across Asia and have generated over 377,000 employment opportunities and attracted close to US$50 billion of investment capital.

Sembcorp is listed on the main board of the Singapore Exchange. It is a constituent stock of FTSE Russell Index, MSCI Singapore Index, Straits Times Index as well as sustainability indices including FTSE4Good Index, iEdge SG ESG indices and several MSCI ESG indices.

For more information, please visit www.sembcorp.com.

PURPOSE AND SCOPE

The Technical Support Engineer will provide expert technical assistance, troubleshooting, and maintenance support for power generation and water treatment systems. This role involves collaborating with operations and maintenance to ensure the efficient and reliable operation of equipment by addressing technical issues promptly, and providing solutions to enhance system performance.

KEY ROLES AND RESPONSIBILITIES

• Technical support with domain expertise (MECHANICAL/ ELECTRICAL / CONTROLS / PROCESS) to existing Plant O&M team to resolve issues that arise in the plant requiring expertise beyond the plant level and liaising with the OEMs / Vendors for problem solving.
• Lead Root Cause Analysis teams to support investigations and reviews into plant incidents (MECHANICAL/ ELECTRICAL / CONTROLS / PROCESS) and create the solutions, contingency plans, interim containment actions and permanent resolution of the cause across the entire utility fleet including training requirements, engineering design reviews, sharing of best practices and lessons learnt. Ensure no repeat of incidents with same root cause.
• Lead the Single Point failure reviews to identify potential issues using techniques like FMEA to improve the reliability of the utilities, as well as periodic plant technical audits to identify potential issues and ensure that these are addressed like trips reduction, Alarm management, performance improvement, etc.
• Provide technical guidance and support to maintenance teams, operators, and other stakeholders in optimizing asset performance.
• Lead the Asset Life Management Planning process to evaluate residual life of the assets taking into account obsolescence matters, conversions, modifications & upgrades required to benchmark the asset to world standards. Work with different OEM’s to identify the performance improvement projects for the assets.
• Work closely with operations, maintenance, engineering, and procurement teams for improvement projects scoping alignment and execution coordination.
• Ensure all improvement project activities are documented accurately and comply with safety and regulatory standards.
• Lead project execution engineering support to all Projects, including review of drawings, clarifications, customer meetings, troubleshooting. Maintain technical documentation, including manuals, procedures, and reports.
• Provide training and technical support to operations and maintenance staff on best practices and lessons learned.

MAJOR CHALLENGES TO OVERCOME

• Change Management: Overcoming resistance to change and driving a culture of proactive asset management.
• Improvement projects require working with OEMs or their vendors to develop newer technology products that might involve significant cost and outside support to achieve the objectives.
• Resource Allocation: Balancing maintenance resources and budgets to optimize while considering competing priorities.
• Technical Complexity: Managing the complexity of diverse assets and their unique failure modes, requiring deep technical knowledge and expertise

QUALIFICATIONS & EXPERIENCE

• Bachelor's degree in Engineering or a related field (Mechanical, Electrical, Industrial, etc.).
• Proven experience min 7 to 10 years in operations and maintenance within the power generation industry
• Knowledge of root cause analysis methodology, using fishbone or other tools.
• Familiarity with relevant industry standards and best practices.

SKILLS/COMPETENCIES & PREFERRED CHARACTERISTICS

• Strong analytical and problem-solving skills to assess complex systems, identify failure patterns, and implement effective solutions.
• Proficiency in data analysis and statistical techniques to interpret data for root cause analysis.
• Solid understanding of maintenance strategies and practices, including preventive and predictive maintenance.
• Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders to align technical support activities with business goals.
• Proactive and self-motivated individual with a passion for continuous improvement and achieving excellence.
• Ability to adapt to changing priorities and work in a fast-paced environment.
• Strong project management skills to lead improvement projects as well as in-house projects.

At Sembcorp, our shared corporate behaviours underpin all the work that we do in building a sustainable future:

• Institution-first Mindset – Put the interest of the Group ahead of individual interests.
• Collaboration – Deliver through collaborating across markets, businesses and functions.
• Accountability – Hold team and self accountable to deliver on our commitments.

Overview

Be part of the exicitng team that creates wonderful memories for her customers. Fast paced working environment yet fun and exciting.

Good career progression opportunities, benefits and attractive renumeration package.

Account Servicing /Customer Support

· Manage Appointments with customers and ensure timely follow-up on all customers’ needs including but not limited to make-up trials, gown fittings/alterations, floral arrangements, product/service add on etc

· Respond to all customer emails, messages and calls in a professional and timely manner, and ensure all customer requests are properly documented and acted upon

· Co-ordinate all necessary with internal & external stake holders for the timely deliverables of customers’ package and needs. This includes scheduling of appointments and management of the internal calendar booking slots with corresponding teams from photography, make-up etc to ensure that the product/service sold to customers are well delivered and received by the customers.

· Handle customer enquiries and resolve any issues promptly in a professional manner

· Ensure payment & collection schedules are administered well. This includes ensuring timely invoicing and upload of data to the ERP Odoo system.

Admin / Operational Duties

· Maintain a clean and organized showroom by practising good housekeeping standard.

· Inventory management of company assets

· Work closely with management to assist and support with Marketing and Promotional activities. This includes and is not limited to awareness programmes on various social media platforms and participation bridal shows and events where you will work closely with management on the thought concept and execution of the events

· Provide feedback on trends to remain competitive in the market

· Handle all other administrative and operational duties as and when required

Easy@go is a growing AI Smart Vending Machine Network. Our company builds unmanned retail points within residential communities using our AI Smart Fridge Solution. We offer the following businesses:

1) Operate our own retail network of AI Smart Vending Machine

2) Leasing of AI Smart Vending Machine

3) Provide customisable retails solutions for brands

The regional sales manager is required to:

- Achieve sales targets allocated

- Source for new costomers

- Attend to leads and enquiries

- Manage client accounts and follow-up on contract renewals

- Prepare sales kits and conduct presentations

Requirements:

- Possess understanding of regional markets

- Experience in managing a team

- Sales Experience

Please note that the Regional Sales Manager Role will not be provided with additional incentives or allowances to carry out the regional duties.

As a Technical Project Delivery Manager with Specialize in Program and roject management

Design and implement of IT Application & infrastructure in large organizations following ITIL framework, Scrum, Agile, and Waterfall methodologies

Experience in managing IT programs and projects, including Banking Applications, Network LAN, WLAN, SD-WAN, WAN, Security Checkpoint, Palo Alto, Information Security, Aruba CPPM, Data Center, Windows, Linux, AIX, VMware, SAN, Middleware, and Cloud migrations (Nutanix and AWS CLOUD).

Experience with ATM Migration projects.

Proficient in translate business objectives into actionable plans and leading high-performing teams.

Manage deployments related to AWS, Azure Cloud migrations, this included tasks such as, devising Cloud strategies, execute transition and deployment of various models (Hybrid, public & private cloud), managing service delivery models (IaaS, PaaS, SaaS) for APAC Region

To provide assistance in supervising both internal and external IT audits

Must have experience with IT Governance & Risk Management.

Must have agile or scrum certifications.

ITIL V3 Foundation

Willing to work on shifts and travel across geographic locations.

Responsibilities

• Oversee and direct construction projects from conception to completion
• Review the project in-depth to schedule deliverables and estimate costs
• Oversee all onsite and offsite constructions to monitor compliance with building and safety regulations
• Coordinate and direct construction workers and subcontractors
• Select tools, materials and equipment and track inventory
• Meet contractual conditions of performance
• Review the work progress on daily basis
• Prepare internal and external reports pertaining to job status.

Requirements and skills

• Proven working experience in construction management
• Advanced knowledge of construction management processes, means and methods
• Expert knowledge of building products, construction details and relevant rules, regulations and quality standards
• Understanding of all facets of the construction process
• Familiarity with construction management software packages
• Ability to plan and see the “big picture”
• Competent in conflict and crisis management
• Leadership and human resources management skills
• Excellent time and project management skills
• B.E degree in construction management, architecture, engineering or related field

ADMINISTRATION, HUMAN RESOURSES, CUSTOMER MAINTAIN, MANAGE ALL STAFF AND FOREIGN WORKERS, PAYROLL MANAGEMENT, HANDLING CUSTOMER AND VENDOR MANAGEMENT, HANDLING SALARY AND CPF SUBMISSION, SUPPORT TO ACCOUNTING DEPORTMENT AND HR MANAGEMENT, HANDLING AUDIT FILES AND SECRETARIAL SERVICES, WELL KNOW ACCOUNTING SOFTWARE DEPORT.

1. Control the registration and distribution of project technical drawings and revisions, if any.

2. Ensure that all site engineering queries and discrepancies are put up and resolved in writing via the issues of “Request for Information/Technical Query” and “Confirmation of Verbal Instructions” to the appropriate consultants.

3. Ensure preparation and approval of electrical project engineering work drawings and distribute to the site engineers for construction.

4. Work closely with the project manager, M&E coordinators, and safety personnel for the effective execution of interface responsibilities and associated works.

5. Comply with the PMP and execute the PM plans and schedules in assistance to Project manager/project director.

6. Conduct inspections to ensure that building, installation and maintenance are in accordance with the professional engineer’s design drawings and calculations.

7. Provide inputs on accomplished schedules, manpower, plant, machinery and equipment status to the Project Manager.

8. Ensure sub-contractors made prior submissions (at least three weeks before their work commencement) of their company’s organisation chart, project staff and workers’ namelist, photocopy of identity card / work permit and safety orientation certificate (SOC), competency certificates, safe work procedures detailing the step-by-step sequence of the work process, safe work practices for use of machinery, equipment and work tool and risk assessment report to the WSH Officer.

9. Vet and submit the safe work practices/procedures and risk assessment reports submitted by the specialist sub-contractors to the WSH Officer prior to approval by consultants.

10. Monitor, supervise and instruct subcontractors on their work processes, defect rectification and schedule.

11. Be responsible in ensuring project engineering works has zero defect and able to achieve conquas score of 98marks.

13. Be responsible for ensuring subcontractors always maintain good housekeeping.

14. Participate in EHS enforcement, inspections, meetings and emergency drills.

15. Be responsible for ensuring subcontractors attend inspections and meetings.

16. Monitor and propose administrative or contra charges against subcontractors who failed to comply with the work instructions.

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

This position is for a Service Manager (Technical Support) who supervises a team of entry to intermediate level Field Service professionals or supervisors of Field Service Technicians (Technical Support). Manages day-to-day priorities in solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.

Key Responsibilities:

As a Service Manager (Technical Support), you’ll be responsible for:

• Lead a service section to provide technical support to customer/ contractors/ consultant on testing and commissioning work for new chillers.
• Troubleshoot and diagnose issues with chiller systems when necessary
• Coordinate with customer/ contractors/ consultant to ensure successful start up of the chiller
• Attend system integrated testing with customer and have deep understanding on chiller plant system
• Achieve service KPI such as 100% completion of DLP maintenance, ensuring job delivery within planned cost
• Manage a team of service technicians direct reports, and a few in-house subcontractors
• Work with Planner for end-to-end necessary works to ensure smooth delivery of services inclusive of:
• Scheduling of technician work schedule, for dispatching of Work Orders through Salesforce & Service Max platform
• Arranging logistics required for field service including ordering of parts, issuing of parts to field staff / subcontractors, arranging delivery of required equipment or parts
• Arranging and raising Purchase Orders for subcontractors for delivery of service
• Coordination with customers on service delivery date including all required documentation for work (Permit to Work, Risk Assessments, etc)
• Review and approve time entries of technicians’ hours and time sheets
• Ensure Work Order completion and closure in Salesforce upon completion of field work
• Ensure Customer Service Report (CSR) / Service Chits uploaded for monthly invoicing
• Manage other administrative tasks as required such as field staffs’ leave, tools requests, safety related requests, or cost related matters in SAP
• Support field staffs for any required assistance
• Backup of Planner during their absence
• Support field service team in above scope after office hours in the event of critical repairs/ troubleshooting
• Trainer for HVAC modules

Requirements

We are looking for people who has strong Leadership Skills and is experienced in HVAC. If this is you, get in touch.

As a minimum you must have:

• Bachelor Degree in Mechanical/Electrical/Electronics discipline
• 5 years experience in leading teams
• 8-10 years work experience in HVAC industry, preferably in testing commissioning and training.

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Product area

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).

Job description

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

Qualifications

Job responsibilities

• Support updating of existing solution content or create repeatable content (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure effective documentation of repeatable solutions for telco, ecommerce, and retail partners in region to adopt.
• Help generate partner insights and participate in business reviews with partners to formulate partner strategies, with minimal guidance.
• Manage project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and project documentation for new device launches.
• Execute solutions, with occasional support from peers/community, based on user/partner/client business objectives and technical requirements that have been previously defined, developed, and approved.
• Help identify trends of solution issues across users/partners/clients and collaborate with internal teams to mitigate risks in the future with some guidance.

Minimum qualifications

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a project/program management, consulting, or client facing role.
• Ability to communicate in Japanese and English fluently to support client relationship management.

Preferred qualifications

• 3 years of experience in operations management (i.e., process improvement, operational reviews, optimizing workflows, etc.).
• 3 years of experience managing projects and working with analytics or SQL.

A Business Process and Program Manager (BPPM) plays a crucial role in overseeing and optimizing business processes while managing programs that align with organizational goals.

Responsibilities:

1. Business Process Management

• Process Analysis: Evaluate existing processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Process Design and Redesign: Develop and implement new processes or enhance existing ones to optimize productivity and performance.
• Documentation: Create detailed process maps and documentation to ensure clarity, consistency, and compliance.
• Stakeholder Engagement: Collaborate with various departments to gather insights, requirements, and feedback on process changes.

2. Program Management

• Program Planning: Define program objectives, business requirements, scope, and deliverables that align with the organization’s strategic goals.
• Resource Allocation: Manage resources effectively across projects within the program to ensure successful execution and delivery.
• Monitoring and Reporting: Track program performance using key performance indicators (KPIs) and provide regular updates to stakeholders.
• Risk Management: Identify potential risks associated with programs and develop mitigation strategies to address them proactively.
• Business Research: Identify the market challenges, competitor landscape, 360-degree-integral view market overview, comparison and market analysis

3. Cross-Functional Collaboration

• Team Leadership: Lead and coordinate cross-functional teams to ensure alignment and collaboration on process improvement initiatives.
• Change Management: Develop and implement change management strategies to facilitate smooth transitions during process changes.

4. Continuous Improvement

• Performance Evaluation: Analyze performance metrics to assess the effectiveness of processes and programs.
• Feedback Integration: Gather and incorporate feedback from stakeholders and team members to enhance processes continuously.

5. Training and Support

• Training Development: Create training programs to ensure team members understand new processes and tools.
• Support Implementation: Assist teams in implementing new processes and systems, providing guidance as needed.

Requirements:

Degree in Business Administration, Management, Project Management, Engineering, or a related field.

Familiarity with the specific industry (e.g., IT, finance, healthcare) can be advantageous for understanding business dynamics.

Proficiency in tools such as Visio, Lucidchart, or specialized BPM software.

A Business Project Manager (PMP) is essential for guiding projects from inception to completion, ensuring alignment with organizational goals, effective resource management, and stakeholder satisfaction. Their leadership and organizational skills help drive projects to success while managing risks and maintaining quality.

Responsibilities:

1. Project Planning

• Defining Objectives: Establishing clear project goals and deliverables in alignment with business objectives.
• Resource Allocation: Determining the necessary resources, including personnel, budget, and materials.

2. Team Leadership

• Team Coordination: Leading and motivating project teams to achieve project milestones.
• Task Assignment: Delegating tasks based on team members' strengths and expertise.

3. Stakeholder Management

• Communication: Serving as the primary point of contact for stakeholders, providing regular updates on project progress and addressing concerns.
• Expectations Management: Aligning stakeholder expectations with project realities to ensure satisfaction.

4. Risk Management

• Identifying Risks: Proactively identifying potential risks and developing mitigation strategies.
• Contingency Planning: Preparing plans to address unforeseen challenges that may arise during the project.

5. Execution and Monitoring

• Project Execution: Overseeing the day-to-day operations of the project, ensuring that tasks are completed on time and within scope.
• Performance Tracking: Monitoring project progress through key performance indicators (KPIs) and adjusting plans as necessary.

6. Budget Management

• Budget Oversight: Managing the project budget, tracking expenses, and ensuring that the project stays within financial constraints.
• Reporting: Providing financial reports to stakeholders and recommending budget adjustments as needed.

7. Quality Assurance

• Quality Control: Ensuring that project deliverables meet quality standards and align with business goals.
• Feedback Integration: Incorporating feedback from stakeholders and team members to improve project outcomes.

8. Project Closure

• Final Deliverables: Ensuring that all project objectives have been met and deliverables are handed over appropriately.
• Post-Project Evaluation: Conducting a project review to assess what went well, what didn’t, and documenting lessons learned for future projects.

Requirements:

• Degree in fields such as Business Administration, Project Management, Management, Engineering, or a related area
• Strong analytical, problem-solving, and project management skills
• Proficiency in project management professionals (PMP) from initiation, planning, team leadership, execution and monitoring, stakeholder management, risk management, budget management, quality assurance and closure under the operations including all other vertical business units.