Our client is a prominent player in the telecom industry with flourishing networks in the Asia region and beyond. Continuously strengthening its core of providing advanced information services to a vast customer base, the firm seeks to boost its human capital with the addition of an MNC Enterprise, Sales Manager to the team.

KEY RESPONSIBILITIES

• To achieve sales, revenue target by identifying and securing business opportunities from prospective customers.

• To identify and develop new business opportunities, develop a portfolio of key customers in major local and multinational companies.

• To establish, develop and maintain effective business relationships with nominated accounts and develop long term partnership with them.

• To formulate a Sales and Marketing Strategy and assist Head of Department to deploy effective marketing events to the company’s target customers.

• To review and analyze the market situation and report to senior management periodically.

REQUIREMENTS

• Minimum 3 years sales experience in IT and Telecom industry with proven sales track record

• Sound knowledge in selling IPLC, IEPL, MPLS IPVPN, IP related products and ICT Solutions / Services such as IDC and Call Centre businesses

• China Market Experience will be preferable

• Excellent interpersonal, organization, negotiation and presentation skills

• Positive mindset, result-oriented, high level of initiative and integrity

• Occasional travel is required

• Control and direct the food preparation process and any other relative activities
• Construct menus with new or existing culinary creations ensuring the variety and quality of the servings
• Approve and “polish” dishes before they reach the customer
• Plan orders of equipment or ingredients according to identified shortages
• Arrange for repairs when necessary
• Remedy any problems or defects
• Be fully in charge of hiring, managing and training kitchen staff
• Oversee the work of subordinates
• Estimate staff’s workload and compensations
• Maintain records of payroll and attendance
• Comply with nutrition and sanitation regulations and safety standards
• Foster a climate of cooperation and respect between co-oworkers

As the largest college in Nanyang Technological University Singapore, the College of Engineering (CoE) which comprises six internationally known engineering schools is home to more than 13,000 students, 400 faculty and 1,400 staff. With its engineering research output ranked amongst the top 15 universities in the world, CoE is a recognised leader in innovation and technology.

Providing effective and efficient administrative and secretariat support to Dean, College of Engineering (DCoE), you will execute the full spectrum of programmes, tasks and activities, which include (but not limited to) appointment/meeting scheduling, documentation, minutes taking, report compilation and event management.

As an integral administrative member at the Dean’s office, you will also lead or be part of the taskforce in the planning, organization, and management of college-level programmes such as visit by the College Advisory Board and College Town Hall. You will also serve as a staff officer to DCoE in the management of documentation and travel arrangement, prioritization of requests, handling of sensitive information, communication management, management reporting, and facilitation of inputs and recommendations for decision-making.

Your key duties included but not limited to the following:

• Manage DCoE’s role-based email account and calendar.
• Manage DCoE’s schedule, appointments, travel arrangements and submission of various claims.
• Support research administration such as research database management and collation of information from internal and external stakeholders.
• Plan, coordinate and prioritize requests and information flow, ensuring seamless organizational communication.
• Coordinate and provide logistic support to college-related events and visits.
• Undertake any other ad-hoc initiatives and assignments undertaken by the Office.

Requirements:

• Degree qualification or equivalent, preferably with relevant working experience in a secretarial role
• Good planning, organizational and problem-solving skills
• Strong interpersonal skills
• Good written and oral communication skills
• Good time management skills
• Flexibility and Adaptability in a fast-paced environment
• IT savvy with good knowledge in Microsoft Office Applications

As the largest college in Nanyang Technological University Singapore, the College of Engineering (CoE) which comprises six internationally known engineering schools is home to more than 13,000 students, 400 faculty and 1,400 staff. With its engineering research output ranked amongst the top 15 universities in the world, CoE is a recognised leader in innovation and technology.

Providing effective and efficient administrative and secretariat support to Dean, College of Engineering (DCoE), you will execute the full spectrum of programmes, tasks and activities, which include (but not limited to) appointment/meeting scheduling, documentation, minutes taking, report compilation and event management.

As an integral administrative member at the Dean’s office, you will also lead or be part of the taskforce in the planning, organization, and management of college-level programmes such as visit by the College Advisory Board and College Town Hall. You will also serve as a staff officer to DCoE in the management of documentation and travel arrangement, prioritization of requests, handling of sensitive information, communication management, management reporting, and facilitation of inputs and recommendations for decision-making.

Your key duties included but not limited to the following:

• Manage DCoE’s role-based email account and calendar.

• Manage DCoE’s schedule, appointments, travel arrangements and submission of various claims.

• Support research administration such as research database management and collation of information from internal and external stakeholders.

• Plan, coordinate and prioritize requests and information flow, ensuring seamless organizational communication.

• Coordinate and provide logistic support to college-related events and visits.

• Undertake any other ad-hoc initiatives and assignments undertaken by the Office.

Requirements:

• Degree qualification or equivalent, preferably with relevant working experience in a secretarial role

• Good planning, organizational and problem-solving skills

• Strong interpersonal skills

• Good written and oral communication skills

• Good time management skills

• Flexibility and Adaptability in a fast-paced environment

• IT savvy with good knowledge in Microsoft Office Applications

Job Introduction

• Gauzy is looking for a talented and ambitious technical support assistant manager, responsible for being a technical lead and an escalation point of contact for our regional customers.
• Located in Singapore and reporting to the project and technical support manager, the technical support assistant manager will be in charge of providing our customers and partners with after sales and technical support.
• He/she will regularly collaborate with the sales department to evaluate and implement technical solutions for new opportunities.

Responsibilities:

• Take ownership of customer issues reported and see problems through to resolution.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Ensure proper recording, documentation and closure of all issues.
• Prepare accurate and timely reports.
• Documenting knowledge in the form of knowledge base, application notes and technical reports.
• Perform training and certifications to the company’s customers

Desired Skills and Experience

• Degree in engineering/Practical engineering in the HW electronics field.
• Working experience with laboratory tools: scope, DVM, clean soldering capabilities
• Proven experience in QA testing and debug of HW products - 2 years minimum.
• Experience in the glass industry
• Customer service experience in the HW/System field – an advantage.
• Ability to lead and manage multiple projects with a broad range of internal and external constituents simultaneously - result driven mind-set with a desire and ability to learn.
• Good interpersonal and communication skills – Team player and hands on capability
• Excellent written and verbal interpersonal communication skills with the ability to communicate technical issues to a technical and non-technical audience.
• Written and oral fluency in English and Chinese
• Willingness to travel.

About the company

• Our vision is to embed high-end & high-tech technologies into simple raw materials by introducing technology in custom made, custom fit endless applications and a variety of products. Gauzy provides the architecture and transport industries with a large scope of innovative solutions:
• Smart and dimmable windows and customized electronics. Leaders in the architecture and aeronautic segment with its Liquid crystal technologies, Vision Systems and Gauzy have a growing footprint in the automobile and railways market and have also applicative products in special vehicle and marine segments
• Camera Monitoring systems and ADAS solutions primarily targeting the bus and coach markets

Job Responsibilities:

• Builds market position by locating, developing, defining, and closing business relationships.
• Identifies trendsetter ideas by researching industry and related events, publications, and announcements.
• Tracks individual contributors and their accomplishments.
• Locates or proposes potential business deals by contacting potential partners.
• Discovers and explores business opportunities.
• Screens potential business deals by analyzing market strategies, deal requirements, and financials.
• Evaluates options and resolves internal priorities.
• Recommends equity investments.
• Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations.
• Examines risks and potentials for the business opportunities.
• Estimates partners’ needs and goals.
• Closes new business deals by coordinating requirements; developing and negotiating contracts; and integrating contract requirements with business operations.
• Protects organization’s value by keeping information confidential.
• Enhances organization’s reputation by accepting ownership for accomplishing new and different requests.
• Explores opportunities to add value to job accomplishments.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for College of Integrative Studies / IPCC Working Group II Technical Support Unit (CIS)
• Coordinate and oversee science-related aspects of the TSU.
• Manage the scientific support for the Working Group II activities and products during the Seventh Assessment cycle.
• Develop and manage processes for scoping, preparation, review, and completion of reports.
• Collaborate closely with Working Group II Co-Chairs and Bureau to shape and guide scientific aspects of assessments.
• Support the development of summary products such as the Summary for Policymakers and Technical Summary, as well as the Synthesis Report.
• Coordinate scientific contributions to Working Group II meetings and sessions.
• Supervise scientific staff in the Working Group II TSUs.
• Maintain communication and collaboration with Heads of Science from other TSUs.

• PhD in climate- or environmental-science related field, preferably in the following fields: climate change impacts, climate adaptation, environmental modelling, socio-economic system analysis; and at least 10 years of work experience in the abovementioned or related fields.
• Scientific publications in refereed journals.
• Experience leading a multi-cultural science team;
• working on international projects;
• scientific report writing and editing.
• Ability to develop, plan and execute complex multi-task workloads.
• Excellent communication and interpersonal skills and capability to interact with international science community.
• Proficient in oral and written English at an academic publication level.
• High degree of stress-resistance and capacity to work to deadlines.
• Willingness to travel internationally.
• Experience working with UN processes, in particular the IPCC, would be an asset.

Job Description

• Assist the Consultants in sales support work
• Work with Consultants / Bankers to arrange medical booking, preparation documentations and obtain financial documentation and KYC requirements
• Attend client’s medical examinations or other client’s meetings in Consultant’s absence (face to face with clientele)
• Liaise with Bankers and clients for meetings, medical arrangement, new & ongoing application documentation and policy delivery.
• Submission of application documentation to insurance companies
• Update Consultant on their pipeline and cases and to ensure that sales meetings are updated in the systems
• Ensure client documentation are complete, aligned and satisfied with internal & insurance company compliance and due diligence.
• Manage and bring all the cases under care into completion (includes follow-up/negotiation with insurers/underwriters)
• Work with Consultants and Client Servicing to ensure prompt preparation and completion of annual reviews
• Work closely with Illustration and Inforce Team on day to day basis on new and existing policies
• Prepare specific client’s power point presentation and product comparison for client’s meeting

Job Requirements

• About 5-6 years of relevant experience
• Minimum Diploma/Degree & above or equivalent
• Excellent interpersonal and communication skills

Qualified candidates may submit a copy of detailed resume in MS Word Format to [email protected]

Charissa Ong Zimin (R1104659)

Email address: [email protected]

Recruit Express Pte Ltd

EA License No.: 99C4599

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

The project manager is overall responsible for planning and to oversee the entire project from inception to completion by ensuring the necessary co-ordination with various stakeholders.

This includes also maintaining and forecasting project budgets to closing the final account.

• Able to handle design for ACMV works
• Attend relevant meeting and make sure coordination on-site goes well
• Liaise with internal and external project stakeholders, like main-contractors or owners and sub-contractors, safety departments as well as complying to BCA / MOM regulations.
• To be responsible for gathering at least 3 different quotations from vendors for each project.
• Able to come up the project schedule showing the key milestones, progress and developments and ensuring that it is completed in good time.
• Provide effective leadership to project team by efficiently delegating tasks and resources to achieve completion.
• Build and maintain good relationships with clients, consultants and building owners.
• Provide overall project management administration duties - planning, managing submissions, reporting & attending client and subcontractor meetings
• To be competent in overseeing site installation including but not limited to manpower allocation, problem solving, coordination with other trades and to attneding client FAT, SAT, T&C. Also to manage HSE & safety requirements
• Assist in on tendering & quotation for projects

Requirements:

• Min Diploma/Degree in Electrical or Mechanical (Mechatronics) engineering or other related studies.
• At least 5 years project management experience in Construction industry.
• Project experience in multiple trades is advantageous
• To be fluent in ACMV knowledge & installation - CHWP, VRV, VRF systems.
• Driving license and own transport preferred.

About ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Join us.

Team Introduction
The Global Payments team builds a platform to provide cross-border payment solutions for all our products and services, that are growing rapidly worldwide.

The Global Network team in Global Payments ensures a stable, professional and efficient overseas payment solution, helping businesses to unblock payment channels and effectively assisting overseas business and product expansion. This includes tasks such as building general service capabilities, payment instruction orchestration engine, etc.

Responsibilities:
1. Manage a team of software engineers, including roadmap planning, system designing, and code reviews.
2. Drive technical projects and provide leadership in an innovative and fast-paced environment.
3. Be responsible for the overall planning, execution, and success of complex technical projects.

Qualifications

1. Bachelor's degree in Computer Science, related technical discipline, or equivalent practical experience.
2. 10 years of relevant work experience, including technical management of software developers and architects.
3. Experience in designing and implementing distributed systems.
4. Experience in the payments industry and/or with payments-related products is a plus.
5. 5 years of experience in leading highly-complex, technically-challenging, cross-functional software oriented projects from inception to delivery is a plus.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

What you will do:

• You will be taking care of events in the fintech space, managing all aspects of meetings and events from pre-planning, determining resource needs, pre-event marketing, and on-site coordination, to post-event follow up.
• You will oversee and direct all aspects of the Club functions to deliver a memorable experience to guests, exceeding their expectations to achieve the highest possible service excellence to current and potential members.
• Manage and track event-based marketing budget, in collaboration with various internal teams.
• Assist with the creative development of event initiatives, from branding, agenda design, content creation, and venue selection to event execution.
• Coordinates and communicates event details both verbally and in writing to the clients and property operations.
• Work to schedule regular events and manage all associated activities including email invites and follow-ups.
• Provide onsite support, both independently and as a team, when needed conduct pre-event briefs, post event reports, including but not limited to attendee surveys, analytics, and lessons learned
• Track, analyse, and optimize attendance, membership development and conversion metrics.

Ideal Candidate:

• Qualifications in Hospitality Management, Marketing, Business, or Communications.
• High energy, fun and creative. Self-starter, inspired by ideas but team-oriented.
• At least 2 years of in-person event management and planning experience, at least some of which has been gained through large, fintech events.
• Leadership, sales & account management and operations delivery. This demands professional maturity, diverse event experience, superb relationship-building skills and compelling team dynamics
• Excellent communication, partnership, collaboration, time and project management skills.
• Strong multitasking skills, flexibility, attention to detail and professional confidence.
• Demonstrated ability to efficiently work on multiple project requests simultaneously in a fast-paced environment.
• Excellent command of written and spoken English and conversational Mandarin.

Job Description

· Support BSD in engineering design and solution for Data Centre infrastructure setup

· Assist BSD in attending to requests from customers in bidding & tender potential project matters.

· Handle tender’s technical documents and specification requirements.

· Attending tender site survey, obtain and verify quotations from vendors for BSD and assist in negotiating contracts.

· Preparation of budget requirements for ad-hoc.

· Support Project Team on technical and conceptual design matters.

· Support Project Team on the clarification of scope, if required.

· Adhere to ISO procedures and standards.

· Handle ad hoc assignments or tasks as required.

Requirements

· 4 - 5 years relevant experience with industry knowledge is an advantage (Digital signage)

· Previous experience in a similar role

· Excellent communication skills – both verbal and written and presentation

· Results driven.

· Ability to manage a group of people and set business strategy and execute.

· Ability to set goals and deadlines and to manage to schedule and deadlines.

· Ability to manage multiple projects and priorities at the same time.

· Experience with MS Office tools required, including Excel, Word, and PowerPoint

· Some travel may be required.

· Ability to work in a fast-paced environment.

• Well Established Company
• Basic $5000 - $7000 + Allowance + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Clementi
• Working days: Monday to Friday
• Working hours: 8.30am – 5.30pm

Job Responsibilities:

• Lead, train, and manage a team of technical professionals (project and system engineers) to provide Project Management, System commissioning, technical support, and Pre-sales to satisfy customer’s requirement and achieve company’s objective
• Provide guidance and mentorship to team members, fostering a collaborative and innovative work environment
• Effectively allocate tasks and responsibilities among team members based on their skills and expertise
• Establish clear communication channels within the team. Ensure that team members are kept informed about project updates, organization changes, and any other relevant information
• Conduct performance evaluations, set goals and provide feedback to team member to enhance their performance and career development
• Collaborate with other departments, such as Sales, Operations, Service, IT, Finance & Admin to ensure alignment and coordination of technical activities with overall business objectives
• To evaluate new products/system to assess its suitability to be included in the new product and service packages for promotion to customers
• To assist Sales Dept in the Pre-sales and tender bidding to secure new jobs
• To manage purchasing of equipment and company’s equipment and inventory
• Preparation of project budgets and proposals for capital expenditure and investments in equipment, systems, or other assets and resources
• To monitor performance of Sub-contractors to meet customers’ expectations with enforcement of Sub-contractor Control Procedure stipulated in ISO9002 procedure
• Ensure systems and processes comply with workplace safety and health regulatory requirements
• Ensure that customer quality specifications are constantly met
• Any other ad hoc duties as assigned

Job Requirements:

• Possess minimum Degree in Electrical & Electronics Engineering or equivalent qualifications
• Possess at least 3-5 years of relevant working experience in Security Industry

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

Leong Wei Ling (R23117584)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Position : Regional Sales Support Assistant Manager (Building Automation/ BMS / HVAC) - ALL WELCOME
• Location : International Business Park (Nearest MRT: Jurong East walking distance)
• Working hours : 5 days a week, Monday - Friday, 8.30 am - 5.30 pm
• Salary (commensurate with experience) : Up to $4500 + AWS + Medical/ Dental Allowance
• Duration : Permanent
• Industry : INSTALLATION OF BUILDING AUTOMATED SYSTEMS FOR REMOTE MONITORING

Main Responsibilities:

• Supports the Senior Manager to interface between our Key Customers and our company to establish sustainable relationships to build a structured sales foundation for Building Automation
• Solutions in the APAC region
• Discovers new business opportunities and develops Account Strategy and Action Plan
• Works with company’s affiliate sales to deliver pre-sales product and technical support - engaging with customers, project specific proposal preparation support, clarification meetings, supporting 3rd party events.
• Assists in creating sales toolkit.
• Uncovers customer value drivers and communicates company's value proposition
• Identifies and influences customer’s decision makers and buying decision criteria
• Gathers Customer Requirements data and collaborates with Solution Specialists to create customer proposals
• Documents sales activities and creates summary reports for the management
• Promotes collaboration and experience sharing between the company’s affiliates in the region
• Identifies industry trends, collects and assesses competitive and market intelligence.
• Participates and supports brand building activities e.g.: tradeshows, industry marketing seminars and strategic account programs.

Requirements:

• A bachelor's degree in a technical discipline preferred; experience in lieu of a degree will be considered for the right candidate
• Minimum 5 years of experience in a technical sales or business development, ideally with some background in BMS and Automation products
• Good industry knowledge (especially for HVAC control and Monitoring & Control System), with an existing network of contacts (preference)
• Strong communication, interpersonal and presentation skills.

Email your resume to [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jane Chua

Senior Consulting Manager (APAC)

EA No: 13C6684

Reg no.: R2197224

Key Responsibilities:

• Support the Sales and Trading desks by investigating, resolving issues and enquiries related to bookings, breaks
• Trade capture, reconciliations, lifecycle management, corporate actions and client servicing
• Support trade allocations and confirmations for institutional clients trading Asian markets and supporting global products
• Ensure transactions are booked in a timely manner and are reconciled accurately
• Investigate and resolve all trade exceptions and managing client and trading desk queries within the agreed SLAs
• Reporting and escalating issues appropriately and in a timely manner
• Adhere to control procedures, identifying risk gaps and ensuring controls are implemented to close those gaps
• Scrutinise processes to identify issues within the flows and then working with senior management to drive through change and process enhancements
• Build and maintain relationships with clients, the Front Office and supporting teams
• Be involved in ad hoc projects and liaising with both internal and external counterparts in different regions

To succeed in this Trade Support Analyst role, the candidate would require to be well organized with minimal supervision. The successful candidate has strong analytical skills. Relevant experience in a middle office and Front office support environment is also desirable.

Key Requirements:

• A minimum of five years' experience within the middle office environment
• Relevant middle office/ trade support experience in an investment bank
• Bachelor's/honors degree or equivalent required
• Proficiency in Microsoft office Excel, Word and Outlook is advantageous
• Ability to be a team player and possess strong organizational skills

This is a global leading financial institution. This organization has diversified financial services and multiple business segments. This organization offers diversity and growth for innovation for all employees which makes it a great place to work and being a part of.

If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting Trade Support Analyst job.

Apply today or contact me to discuss this new opportunity.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

TEAM

Engineering Operations is part of Benchmark Broadcast Systems Engineering. The department actively helps Benchmark Broadcast Systems customers in building facilities, technical centers and broadcast operations. The department works with vendors in Broadcast, IT and Infrastructure to provide best in breed, new technology products and build for the customers. The Engineering team has solution architects, specialists in application and products for serving. The division is responsible for providing system integration, consultancy and managed services for the customers.

The Engineering Support group provides support for broadcast infrastructure, digital production systems and IT systems for managed services and support for domestic and international customers.

PURPOSE OF THE ROLE

Engineering Operations Support Broadcast Engineers are responsible for delivering high quality support service on behalf of the Benchmark Broadcast Systems. They ensure that equipment and systems integrated by Benchmark Broadcast Systems meet targets for availability, performance and safety. System architects and specialists from engineering will support and provide the process to ensure the Benchmark Broadcast Systems support provides a quality service to its customer. It is essential that role holders understand the needs of the business and the pressures faced by different department of customers.

Engineers

Engineers are characterized by their ability to develop appropriate solutions to incidents, problems and management of safety, using new or existing technologies, through innovation, creativity and change. They take responsibility for maintaining and managing applications of current and developing technology and may undertake engineering design and development of systems and services.

SCOPE OF ROLE – KEY RESPONSIBILITIES

Service delivery

• Provides excellent service to customers by ensuring that all incidents and service requests are professionally and correctly logged, documented and prioritized; records are kept accurate and up-to-date; and progress is effectively and respectfully communicated back to the customer; reported to lines manager /supervisor internally

• Minimises disruption to customer users’ work activities by taking personal responsibility and accountability for work undertaken, resolving incidents and carrying out service requests in a timely manner, as well as ensuring planned work is communicated in advance

• Ensures that service and knowledge management tools are used effectively, and that agreed service management procedures are followed

• Works with the Team Leaders to maintain and continually improve the service levels provided by the Support Team

Incident resolution and user requests

• Interprets, diagnoses and resolves technical incidents within agreed service level timeframes

• Liaises with other Benchmark Broadcast Systems departments and external organisations through agreed processes and procedures to achieve resolutions and enable requests in a timely manner

• Complies with, and actions, the Benchmark Broadcast Systems major

incident, broadcast continuity and emergency procedures as required

• Undertakes client account administration work and small projects as required

Operational and proactive duties

• Monitors and maintains technical equipment and systems to the required safety and technical standards with minimum disruption to operational activities

• Maintains the accuracy of data to the agreed standard in key databases owned and managed by Technology Operations

• Initiates and complies with Change Control procedures

Technical advice and support

• Provides technical advice and support to users and colleagues by continually updating his/her understanding of production workflows and the way broadcast equipment and production systems are used within the Benchmark Broadcast Systems

Provides input, advice and feedback on the suitability, sustainability and use of new products and processes

• Keeps knowledge and skills up to date by identifying training and work opportunities that will further self-development

People, process and technology change

• Recognizes changing priorities in the workplace and responds positively, adapting approach and methodology to tackle them

• Actively supports the development of colleagues and the wider technology

SCOPE OF ROLE – KEY METRICS

Direct reports: No direct reports

Indirect reports: No indirect reports, but will be required to help develop, advise and direct colleagues

3rd Party Relationships: Not responsible directly for contracts but must be familiar with their contents and be able to make service delivery decisions based on knowledge of those contracts.

Budget: No control over budget but expected to follow Benchmark Broadcast Systems financial guidelines.

Health & Safety:

Ensures that all the requirements of statutory and Benchmark Broadcast Systems safety regulations are fully met, including adherence to the Benchmark Broadcast Systems Health & Safety policy as directed from head office.

SKILLS, EXPERIENCE AND QUALIFICATIONS

Essential

• Experience of working on broadcast/IT systems in a live TV, Radio or multi-media environment or attitude to work in the environment with relevant qualification

• Demonstrable, theoretical and practical, knowledge of broadcast systems including digital video, audio platforms, applications and techniques including Video and Television, in the broadcast support environment will be an advantage

• Additional desirable experience of diagnosing and fixing technically complex problems across a variety of broadcast systems

• Demonstrable ability to communicate clearly using a range of styles, tools and techniques to explain technical issues to a wide range of people

• Advantage if experienced in working with suppliers, providing excellent customer service in a client facing role

• Advantage if experienced of providing high quality service in a demanding customer service environment

• Excellent customer care skills with the ability to identify a customer’s requirements and to recognise whether these can be met effectively from the resources, timescales skills with good time management practices

• Experience in managing conflicting demands in situations of pressure where priorities are rapidly changing

• Knowledge of best practice frameworks based on ITIL or Service Management principles (including Change, Configuration and Release) and how/why they can be applied

• Awareness of all aspects of Health and Safety, including electrical safety within broadcast environment

BENCHMARK BROADCAST SYSTEMS COMPETENCIES

Competencies:

Influencing and persuading - able to present sound and well-reasoned arguments to convince others. Can draw from a range of strategies to persuade people in a way that results in agreement or behavior change.

Planning and organising - able to think ahead in order to establish an efficient and appropriate course of action for self and others. Prioritises and plans activities by taking into account all the relevant issues and factors such as deadlines, staffing and resources.

Resilience - manages personal effectiveness by managing emotions in the face of pressure, set- backs or when dealing with provocative situations. Demonstrates an approach to work that is characterised by commitment, motivation and energy.

Communication - able to get one’s message understood clearly by adopting a range of styles, tools and techniques appropriate to the audience and the nature of the information.

Managing relationships and team working - able to build and maintain effective working relationships with a range of people. Works co-operatively with others to be part of a team, as opposed to working separately or competitively.

Flexibility - adapts and works effectively with a variety of situations, individuals or groups. Able to understand and appreciate different and opposing perspectives on an issue, to adapt an approach as the requirements of a situation change, and to change or easily accept changes in one’s own organisation or job requirements.

Analytical thinking - able to simplify complex problems, processes or projects into component parts explore and evaluate them systematically

Location: Jurong ( Nearest MRT: Boon Lay )

Responsibilities:

• To actively search for new sales opportunities, identify potential projects, and promote the company to prospective customers
• Responsible for managing sales
• Perform presentation to clients and customers.
• Visiting their company & sites regularly
• Keep track of monthly sales performance and achieve revenue targets
• Prepares monthly reports, input and insights to management for customers’ needs

Requirements:

• Minimum Diploma level with at least 5 years of related working experience
• Strong communication skills and presentation abilities
• Need to travel as and when required for meetings and visiting
• Able to maintain confidentiality and work independently

Responsibilities:

• Able to grasp and understand business domain knowledge within a short timeframe.

• Plan, script, execute, prepare reports and statistics, communicate to users, and resolve all issues related to system.

• Troubleshooting system and data issues, refining scripts, and execute/ re-run data and document migration where required.

• Management and coordination with external partners and vendors.

• Communicate to internal team and external users for all clarifications.

• Conduct user gathering, training sessions with users where applicable.

• Prepare and update documentations and reports where required.

Job Skills:

• 5 years of experience in IT Project Management.

• Experience in handling Government projects are added advantage.

• Good written and verbal communication skills is required.

• Good management of time and able to set and adjust priorities for tasks according to changes in project activities.

• PMP certified will be advantageous.

We are looking for a Manager to drive the next phase for our Innovation team, through the Open Innovation Platform (OIP). Our mission is to inspire and support corporates to innovate digitally. The OIP is the national digital platform matching corporates to innovative solution providers. This is a business development and pre-sales role which is focused on corporate engagement through multiple modalities e.g. inbound and outbound leads generation and qualification, curated programming, triaging their innovation needs and funnelling them to the OIP programme to support their corporate innovation journey.

Why Join:

• Be part of a young, vibrant, fun and transforming team to strategise, refine and execute the suite of innovation programmes and resources for corporates.
• Shape the ethos of a start-up in government, being scrappy, running fast and lean, and failing forward.
• Rare opportunity to create an innovation platform in government, to benefit corporates and the economy at scale.

Key Responsibilities:

• Business Development. Generate, qualify and cultivate corporate leads, and convert corporates looking to drive business innovation within their organisations. This includes sourcing leads through working with partners to curate exclusive events or programmes targeted at innovators and decision makers.
• Business Engagement. Qualify inbound leads including referrals by acting as initial point of triage for corporates with interest in OIP to diagnose their basic innovation needs. Regular engagement with warm leads, keeping abreast of industry trends and customer drivers as opportunities for follow-ups to enable conversion.
• Stakeholder Management and Matching. Scout, own and deepen relationships with new corporates and multipliers (e.g. government agencies, trade associations) to build the corporate database. Support direct matches with our technology solvers base, based on corporates’ business use cases, as a lever to deepen the corporate relationship.
• Partnership Development: Identify, source and engage existing or new strategic partners through lead follow-up to achieve Innovation team’s objectives (e.g. securing more corporate leads for OIP and/or developing partner-led tech showcases to inspire corporates)

Requirements:

• Tertiary qualification in Business/Information Technology/Engineering or relevant/related disciplines
• At least 5 years of relevant experience in an industry engagement, B2B business development or consultancy role, with immediate and large business networks
• Adept at engaging external stakeholders across seniority levels, and building business networks
• Excellent written and verbal communication skills; with strong analytical and conceptual thinking skills
• Highly adaptable and can work well across internal units and cross-cutting issues and processes
• Results-oriented to follow through with programmes and assignments in a timely manner
• Experience in corporate innovation or digital transformation, cultivating and sustaining business partnerships, and running curated and targeted programmes for corporates
• Good understanding and appreciation of new technology trends, and how it can drive new areas of growth and business use cases across industries in the digital space
• Strong bias for action and ownership to roll up your sleeves to do
• Relentless in cutting through blockers and getting things done
• Team player in solving problems without drawing lines

BitDATA Exchange is growing our institutional sales team and looking for passionate and driven individuals with experience liaising with institutional clients.

This role will leverage relationship development and account management skills, process creation and management ability in order to educate, introduce and inspire new investment into the world of cryptocurrency from major institutional clients and high-net-worth individuals from a global market.

What you will do:

· Acquiring and developing trust relationships with a portfolio of major clients (global institutional/VIP clients)

· Expanding the relationships with existing customers by sustained communication, understanding of their needs

· Building key customer service processes and systems, formulating management rules, and tracking the status of key customers

· Analysis of user behavior, finding hidden needs, writing key customer analysis reports, and communicating with various departments to provide optimal key customer service solutions

The Candidate:

· At least 3 years working experience in sales and client services function with an international financial background in banking, investment etc

· Client portfolio including institutional clients, HNW individuals, private bank customers with brokers, futures institutions or commercial banks etc

· Strong communication, ability to be flexible in a variety of situations, excellent relationship maintenance and sales skills, able to work under pressure

· Detail-oriented, results focused individual who can work with minimal supervision

· A good understanding of cryptocurrency assets/ blockchain space

· Good proficiency of English, conversational Mandarin is required to liaise with counter parties.

Conditions

• Be a part of the future of finance technology

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Competitive salary and commission structure

• Hybrid work arrangement

Job Description:

• Support department GM to collaborate with Headquarter in formulating project development strategies for metrology products in Singapore and Malaysia to align to organizational strategy and capitalise on potential project opportunities
• Manage and drive team collaboration with internal and external project stakeholders, endorse project deliverables to optimise project efficiency and performance
• Establish service delivery system in Malaysia and lead cross-functional integration on operations with Singapore team.
• Formulate strategies to optimise customer’s maintenance plans and schedules for inspection, testing, repair and predictive maintenance of equipment and systems to minimise downtime and costs
• Manage and review regular service reports to evaluate impact of trends, and potential malfunctions and solutions.
• Support pre and post sales initiatives and drive customer renewals through exceptional service
• Manage departmental plans aligned to organisational strategies and frameworks to drive compliance with Workplace Safety and Health (WSH) and Environmental Management Systems (EMS)
• Manage continuous improvement and change management initiatives for time, cost and quality improvements
• Provide technical training on equipment and systems maintenance for new or complex equipment and systems and development opportunity to engineers
• Conduct regular communication with Japan’s factory and project team in Headquarter for project development and planning

Requirements:

• At least 15 years of engineering experience in semiconductor manufacturing industry will be advantages.
• Excellent interpersonal communication skills
• Excellent presentation skills
• Software proficiencies for Microsoft PowerPoint, Microsoft Word, and Microsoft Excel.
• Overseas travel is required.

• Regional Role
• Excellent Welfare and Benefits

About Our Client

Headquartered in United Kingdom, our client is an exhibitions leader working with top fortune 500 organizations coupled with industry disruptors within the technology sectors.

Job Description

• Develop and execute comprehensive marketing strategies for technology events and exhibitions to increase brand awareness and engagement.
• Collaborate with cross-functional teams to ensure seamless coordination of event logistics, including booth design, collateral creation, and promotional materials.
• Conduct market research to identify key trends and opportunities, providing insights to shape event strategies.
• Create and manage pre-event, on-site, and post-event marketing campaigns to maximize ROI.
• Collaborate with external vendors and partners to enhance our presence at events and leverage co-marketing opportunities.
• Establish and maintain relationships with event organizers, sponsors, and industry influencers to enhance our visibility in the technology sector.
• Analyze and report on the performance of marketing initiatives, identifying areas for improvement and optimization.

The Successful Applicant

• About 4 years of Marketing experience ideally within the events or exhibitions space
• Excellent project management and organizational skills, with the ability to handle multiple priorities simultaneously.
• Exceptional communication and interpersonal skills to collaborate effectively with internal teams and external partners.
• Proficient in marketing automation tools, CRM systems, and analytics platforms.

What's on Offer

The successful candidate will embark with a company that prides themselves as an employee-first organization. The organization continues to grow their market share regionally and locally, constantly disrupting the events and exhibitions space.

Job Description:

• Promote process & metrology system equipment with marketing activity and propose additional products/services/solutions to support growth of the customers.
• Coordinate with head office in conducting sales and promotional activities and other group companies in SEAI region.
• Support in sales and order process for main equipment, service job, and spare parts in the Salesforces systems.
• Conduct regular communication with Japan’s factory and project team in Headquarter for project development and planning.
• Support in budget planning and execute the budget plan to achieve department’s KPI and business goals.
• Support manager in maintaining ongoing relationships with identified customer segments to ensure their needs are met, providing solutions and recommendations based on customer input.
• Any other duties (projects, etc) as and when assigned by the immediate Manager and Department General Manager.

Job Requirements:

• At least 5-8 years of account management (sales development follow up, forecast management, and production control management) in a semiconductor equipment business environment.
• Able to work independently as well as a team player.
• Excellent communication & negotiation skills.
• Software proficiencies for Microsoft PowerPoint, Microsoft Word, and Microsoft Excel.
• Overseas travel is required.

Responsibilities:

• Support our group company PC Securities Financial Group with account lifecycle management processes from onboarding to maintenance of clients, follow through documentation up until handover to Operations
• Establish and manage relationship, build and preserve trusting bonds with clients
• Handle clients’ needs and enquiries to provide them with quality services
• Manage the total wealth of clients by matching our financial and investment product solutions to their needs
• Establish workflow processes and take part in automation of client onboarding project

Requirements:

• Minimum 1 year of relevant working experience in financial services organization
• MAS licensed representative, possession of CMFAS certification (M5, M6, M6A, M8, M8A, M9, M9A & HI) preferred
• Customer focused and able to provide a high standard of client service
• Ability to take ownership of client enquiries
• Team player, helpful and well organized
• Experience in covering HNWI in the Southeast Asia market will be given priority
• Good command of both English and Mandarin (oral and written, to handle both English and Mandarin speaking clients)
• Remuneration commensurate with experience