JOB SUMMARY
- This role could be based in Singapore and India. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.
- We are looking for ambitious, digitally-savvy business managers to transform how we engage our clients on Straight2Bank, our digital platform, based on customer insights and behavioural analysis, in collaboration with partners in Transaction Banking, Channels, Coverage, and Operations.
- Your role will require you to understand our client behaviour, create compelling usage and segment optimization plans, and set up the programs and infrastructure to deliver to client in an impactful manner.
- We expect you to be comfortable with identifying customer and behavioural segments, understanding what influences client decision-making, and create targeted campaigns to drive that behaviour. As an outcome, you will be accountable to deliver client adoption and usage metrics for the platform.
Our Ideal Candidate
- Work in a complex, fast-paced environment, designing and implementing sales and segment / portfolio optimization programs that delivers to key business metrics
- 10+ years experience in Cash / Payments / Transaction banking, financial services
- Collaborate with product partners to identify key priorities, with research and data teams to build customer profiles, create impactful go-to-market / adoption programs, being accountable for platform income and utilization metrics
- Bring a strong sense of using data and customer insights to prioritize your work: ensure that the voice-of-the-client is the backdrop to how we market to our clients
- Demonstrate problem solving skills and the ability to quickly develop recommendations based on quantitative and qualitative evidence
- Manage multiple workstreams with varying timelines and complexity
- Deliver quality work with light managerial supervision; the ability to influence a set of extended stakeholders without direct reporting (e.g. product, design, research, data, tech) is critical
· Your background / key skills include
· Direct revenue / portfolio experience preferred
· Experience in Corporate and Financial Institutions
· Ability and desire to keep challenging yourself and others with entrepreneurial attitude and passion
· Combination of analytical skills and action orientation is a must
· Understanding for regional diversity, capacity and curiosity to learn complex corporate banking products and services ; while leveraging your background in optimizing client usage and behaviour
· Bachelors Degree; MBA or MA preferred
RESPONSIBILITIES
- Drive client adoption campaigns and programs for the Straight2Bank capabilities
- Drive the digitization agenda: migrate clients from offline and manual channels to digital-ad-self-serve
- Deliver client adoption and Digital Initiation KPIs
- Provide analytics and tracking of progress against scorecard KPIs
- Work with product, marketing, and content teams to create high-quality internal and client-facing collateral (emails, user guides, training documents, sales collateral)
Business
· DCDA / Transaction Banking
Processes
· Go-to-Market / Client Adoption for DCDA Channels
Regulatory & Business Conduct
· Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
· Lead to achieve the outcomes set out in the Bank’s Conduct Principles
· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
- DCDA Channels CPO / PO, Cluster DCDA, Client Service, Cash product team
Role Specific Technical Competencies
- Digital Channels understanding
- Transaction Banking / Cash / Payments
- Digital Marketing
- Analytics
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
