Total 15,377 Others/Any job vacancies in d12 balestier serangoon toa payoh

ob Description

• Managing stakeholders, and proposing improvement and solutions to QA-related issues
• Set KPI and direction for the QA team, and lead the team by guiding and coaching
• Implement and ensuring all quality and food safety control processes are in compliance to company’s standard, ISO and local statutory requirement.
• Conduct in house food safety training to production/operation staffs.
• Manage customer complaints by investigating and performing trouble-shooting
• Drive process improvement program to ensure high standard of food safety and quality
• Provide technical advice to support other department when necessary
• Perform QA audit at central kitchen and outlets, and prepare QA reports.
• Monitoring product integrity and conduct product testing for new and regular products
• To support in supplier management program (audit and ingredient approval)
• Manage external inspection and liaise with regulatory agencies
• Perform ad-hoc duties as assigned by management

Requirement

• Diploma / Degree in Food Science / Food Technology or other Science or related disciplines
• Minimum 5 years work experience in QAQC related field in food industry, preferably from food manufacturing/food service/food retail
• Familiar with food regulatory/retail hygiene requirement is an added advantage
• Good knowledge in GMP/HACCP/ GFSI / HALAL, ISO 22000 and Food Safety is preferable
• Familiarity / experience in internal auditing and microbiological testing method is preferred
• Candidates with experience leading team preferred

Job description:

• Plan and implement early childhood curriculum to meet the physical, emotional and social, intellectual needs of the children
• Provide activities, apparatus and equipment to support the various curriculum areas planned for the children
• Set-up a conducive, effective, and healthy learning environment for the children
• Provide a safe and clean learning environment for the care and development of the children in the centre
• Maintain good classroom management
• Shower, feed, change diapers, and toilet train the younger children
• Monitor and ensure sick or recovering children take their medicine
• Supervise and manage the children during both indoors and outdoors activities
• Keep progress report and comprehensive portfolio of each child and provide input on the child’s development
• Build good rapport with parents including maintain regular communication with parents via Parents’ Communication Book
• Build and maintain good rapport with colleagues and children
• Assist the Centre to meet all applicable statutory licensing regulations
• Review and recommend improvement to work processes and procedures whenever necessary

Requirements:

• Diploma in Early Childhood Development & Education or Advanced Certificate in Early Childhood Care & Education (ACECCE) or Advanced Certificate in Early Years (ACEY)
• Certified by Early Childhood and Development Agency (ECDA) at L1 category
• Preferably with 1-2 years of relevant work experience

Chef Responsibilities:

• Ensuring that all food is of excellent quality and served in a timely manner.
• Planning the menu, keeping in mind budget, and availability of seasonal ingredients.
• Overseeing all kitchen operations.
• Coordinating kitchen staff, and assisting them as required.
• Training staff to prepare and cook all the menu items.
• Taking stock of ingredients and equipment, and placing orders to replenish stock.

Responsibilities:

• Manage the strategic relationship with key accounts with a long-term perspective as well as grow, develop and expand the market share.
• Lead the sales team by setting individual sales targets and develop achievable action plans.
• Establish sales objectives by forecasting and developing annual sales quota
• Projecting expected sales volume for existing and new products
• Implements sales programmes by developing growth strategies and action plan
• Maintains sales volume, product mix and selling price by keeping current with supply and demand, changing trends, economic indicator and competitors
• Identifying and mapping business strengths and customer needs with increasing client base
• Managing and retaining relationships with customers
• Perform market research to understand the various targeted industries
• Work closely with products and operations team on pricing and space sourcing with carriers & airlines
• Supervise and provide guidance to the sales team by encouraging and leading the team to meet the sales targets
• Align with regional commercial team on targeted market and directions

Requirements:

• At least 5 years’ experience within a similar position in the logistics and freight forwarding industry is preferred
• Proven experience or track records of past secured accounts and positive sales performance
• Proficient & advance in MS Office such as PowerPoint, Excel, Words etc

• Analyze sales data and calculate monthly commissions for staffs, ensuring accurate and prompt payment
• Develop and maintain spreadsheets, databases, and POS software to support business operations
• Organize and maintain filing systems to ensure easy access and retrieval of important documents
• Provide administrative and operational assistance to the team
• Other duties as assigned by immediate superior

Requirement:

• Proficiency in MS excel
• Minimum 1 year of experience in the related fields

How to Apply:

Send your resume to Melody @ 8875 6003.

Melody

Masters Career Consultancy Pte Ltd

Registration Number: R2095899

EA Licence : 16C8443

Job Description:

1. Front-line support for customer inquiries and issues via email and phone;
2. Diagnose and troubleshoot product configuration and functional issues remotely and onsite;
3. Effective escalation to Level 2 or product vendor for action and resolution;
4. Able to handle flexible working hours on demand basis; and
5. Maintain rapport with customers and competence in managing vendors; and
6. Any other ad-hoc duties assigned.

Job Requirement

• Degree/Diploma in Computer Science / IT Technology or equivalent
• Exposure to networking and security solutions such as firewall, load balancers, endpoint protection will be an advantage
• With working experience in an SI or distributor environment with network security skillset is a plus
• Good IT Knowledge in OSI Layer,TCP/IP, LAN/WAN and network security
• Ability to work under pressure with minimal supervision
• Excellent in communication and analytical skills
• Positive working attitude and team player
• Willing to work extended office hours when needed
• Fresh graduates are welcome to apply

Key Responsibilities:

• Provide full admin support to the project teams in the filing and storing of project-related documentation, including the Safety department.
• Carries out administrative duties such as filing, typing, copying, binding, scanning, etc.
• In charge of liaising with the site team for registering Safety Induction Course (SIC) and other related site pre-requisite courses for all site personnel including applying for airport passes not limited to sub-contractors if any.
• Monitor all site personnel training is up-to-date.
• Source and arrange employees/workers for regular training to meet job requirements.
• Work closely with all the sites in-charge.
• Answer incoming phone calls and respond to emails professionally.
• Any other ad-hoc admin duties assigned by the management.

Requirements:

• GCE 'O' level/ Diploma and above.
• Preferably have some experience in a similar capacity.
• Proficient in Microsoft Office applications.
• Excellent interpersonal & communication skills.
• Possesses a positive attitude towards work and team team-oriented.
• Flexible – able to adapt to rapidly changing situations.
• Goal-oriented – able to focus on meeting all performance targets.
• Must be able to speak fluent English and Mandarin.
• Able to start work on a short notice period.

Others:

• Working Days: Monday to Friday.
• Working Hrs: 9 am to 6 pm.
• Working Location: East Area.

• Understanding and carrying out all tasks given by the Senior Engineer.
• Collaborating with other engineers and workers to design, develop, test, and improve products and engineering processes.
• Ensuring all expenses stay within the allocated budget.
• Performing regular inspections of equipment and scheduling maintenance or repairs.
• Providing assistance to different staff or engineering teams.
• Inspecting inventory and reporting inconsistencies as well as ordering more materials.
• Producing CAD drawings according to specifications.
• Evaluating all products and processes and ensuring standardization of quality assurance measures.
• Participating in various learning experiences, which may include attending workshops and training sessions.
• Calibrating and troubleshooting equipment as required.

Job Highlights:

• Remote working available for flexibility and work-life balance.
• Attractive salary package with unlimited earning potential through commission/incentives/bonuses
• Work Location, Kallang. 3 min walk from Nearest MRT

Job Overview:

Dynamic Human Capital (DHC) is a leading recruitment agency in Singapore, specializing in the placement of professionals across a wide range of industries including IT, Healthcare and Engineering. As we continue to grow, we are looking for dynamic and motivated Business Development Executives to join our team!

Key Responsibilities:

• Generate new leads to drive business growth
• Build meaningful relationships with top talent during candidate selection process
• Take ownership of end-to-end recruiting process for clients' hiring needs
• Identify and engage top talent to meet clients' talent acquisition requirements
• Support team with other responsibilities as required

Job Requirements:

• Strong communication and interpersonal skills
• Results-driven with a positive attitude
• Able to work in a fast-paced environment and manage multiple priorities
• Prior experience in executive search/recruitment is a bonus
• Sales background from any industry is welcome, but strong desire to succeed is essential

We offer competitive remuneration and a supportive work environment, with opportunities for career advancement and professional development. If you are passionate about recruitment and enjoy working in a challenging and dynamic environment, we would love to hear from you.

For interested applicants, please email your resume in MS Word format to:

[email protected]

Working Location : Pulau Bukom

Working Days : 6 days work week

Working Hours: 7am to 4pm / 8am to 5pm

Salary : Up to $2500

Job Scope : cashier, serving of food, packing of food, cut fruits

For interested applicants, kindly click "apply"

EA Personnel Name: Melody Sim
EA Personnel No: R2095899
EA License No: 16C8443

Job Description

• 3-Day Work Week: Thurs, Fri & Sun
• Chauffeur the director and his family around
• Send children to-and-fro from school and enrichment classes
• Run errands as requested by the director and his family
• Ensure safety and comfort of passengers
• Ensure cleanliness, hygiene and maintenance of vehicle at all times
• Abide by all traffic rules and regulations as stated in the Road Traffic Act

Job Requirements

• A valid Class 3 driving license
• At least 2-3 years of driving experience
• Clean driving record
• Proficient at using GPS/ Familiar with Singapore roads
• Able to work flexible hours, including working on weekends/public holidays
• Reporting Location: Serangoon

Job Summary

To be responsible as the Care Manager to assess, facilitate and advocate for the clients’ interest, to meet operational targets of the Foundation and the funding authorities.

Key Responsibilities

• Determine suitability of client referrals as a team through initial screening in accordance with Foundation guidelines and requirements of funding bodies
• Conduct full assessment, as a component of team assessment in the areas of medical, nursing, social, financial and psychological etc and ensure assessments are carried out as required
• Identify problems related to illness and decline in functional, cognitive abilities and advocate early medical attention for client through appropriate intervention or referral
• Facilitate the use of internal and external resources through appropriate linking of services to serve the basic support needs of the clients and families
• Develop comprehensive client care plans and carry out regular evaluation, ensuring recommended services are in place to meet the needs of the clients, families and caregivers
• Provide health education to the clients and families to reduce medical complication and accident prevention, and monitor medication management and compliance, nutrition, diet etc.
• Participate in regular client review discussions with team members to evaluate efficacy and currency of care plans, and recommend modification as needed
• Liaise with external agencies from government, social services and medical establishments to establish an effective network of care for the continuing care of the clients, particularly in respect of a good hospital discharge plan
• Conduct termination reviews when required and write the relevant reports and referrals to facilitate the clients’ discharge to another service
• Ensure CM activities meet regulatory requirements, and ensure accurate and timely documentation and submissions of client reports
• Participate in continuous quality improvement projects
• Represent the Foundation in presentation to external parties such as students on clinical attachments
• Participate and lead where appropriate, in activities or outreach projects - internal or joint, that promote the Foundation’s cause and mission

Key Requirements

• Singapore Nursing Board registered Nurse with minimum 3 years working experience
• Professional certification / specialist diploma / advance diploma on gerontological nursing is preferred
• Courses on care management is preferred
• Working experience in case management / care coordination will be an added advantage
• Excellent clinical knowledge and skill
• Good communication skills in both spoken and written English
• Penchant for working with older people
• Able to communicate in Mandarin and local dialects to communicate with the senior citizens.
• IT proficient

Salary listed is indicative and will commensurate with experience and qualification.

We sincerely regret that only shortlisted candidates will be notified.

Responsibilities

• Channel Establish and maintain professional relationship with key personnel in assigned partner accounts;
• Responsible for meeting assigned revenue and GP target in assigned partner accounts;
• Proactively plan joint event with assigned partner accounts to develop new sales and/or new logos;
• Manage opportunities and forecast;
• Manages potential channel conflict; and
• Drives adoption of company programs

Requirements

• Diploma/Degree in Information Technology or equivalent
• Min 3 years channel sales experience in related area.
• Possesses good communication skill and experience in selling with partners and enterprise customers.
• Experience in managing sales pipelines.
• Passionate, proactive, versatile, and self-motivated individual.
• Ability to work as a team.

To support the fast-growing data analytics team within Consumer Division (CD), we are looking for a competent Data Analyst to join the team in providing digital user behaviour insights on our websites and apps, to drive new subscriptions and increase monthly active users.

This Data Analyst will be deriving insights and developing dashboards with internal and external data, including but not limited to marketing and engagement campaigns, conversion levers and checkout flows. This role is expected to be highly independent, support insights projects through the entire analytics lifecycle, and be the glue between business and data.

This role will be expected to go beyond being an “analyst”. This involves understanding how different systems work, read through systems documentation on data endpoints, work with Tech to plan user behaviour tracking requirements, handle UAT to test those tracking plans, write automated ETL scripts, understand marketers’ user requirements and build/maintain the dashboards required. Recording of checks to ensure accuracy of data/insights before presentation to stakeholders will be a basic expectancy for this role.

This role will partake in new ideas and face unknowns that come with changing business demands and technical industry trends. The Analyst must be willing to explore & tackle said unknowns, and be involved in cross functional projects to ensure data related to CD data objectives are well-governed.

Roles & Responsibilities

Data acquisition

• Support Division’s need for subscriptions and revenue related data dimensions and metrics.
• Work closely with other stakeholders from SPHTech source for new behavioural/ demographic data dimensions and metrics relevant for the Division’s growth.
• Liaise with data engineers from SPHTech to ensure healthy ETL of the Division’s behavioural metrics.

Data documentation and accuracy

• Maintain high quality and proper documentation of analytical work done.
• Ensure your work, including analysis and insights are accurate and validated.

Data analysis, insights and forecast

• Contribute to analytical insights of behavioural metrics, including but not limited to content consumption, paywalls and checkout flows.
• Collaborate with the commercial analytics team to draw end-to-end insights of our readers and customers.

Dashboards

• Develop and maintain dashboards that track the readers and customer’s behavioural journey to inform marketing campaigns.

Requirements

• Proficient with at least one dashboard / business intelligence tool. Tableau and Quicksight preferred.
• Experience in creating compelling data reports, drawing actionable insights & visualisations.
• Strong data storytelling and presentation skills, with the ability to communicate findings in a clear and actionable manner.
• Experience in data extraction, aggregation, and processing with SQL. Experience with AWS Glue, Pyspark will be a bonus.
• Proficient with spreadsheets.
• Working experience with Google Analytics 360 / Google Analytics 4 / Google Tag Manager will be a bonus.
• Familiarity with marketing performance tracking and A/B testing concepts. Experience with machine learning is a bonus.
• Domain knowledge on subscription business models is a bonus.
• Exposure and understanding of digital media industry metrics is a bonus.
• Track-record of independent learning and problem-solving.
• Keen interest in stakeholder management from various backgrounds, including data engineers and product/ platform owners.
• Good time and project management skills, able to multitask, and most importantly willingness to learn.
• At least 1 year of experience in data analytics.
• A good university degree in Statistics, Engineering, Economics, Mathematics, Physics, Computer Science, Business Administration or related fields.

Permanent Part Time Admin

Job Scope

1.) Follow-up on email enquiries and checking of documents to ensure correct documents are presented

2.) Co-ordination of documents and work flow between respective departments within the company and respective partners

3.) Ensuring any outstanding documents and admin matters are handled in timely manner

4.) 10am to 4pm, minimum 3 days per week

5.) Office is at kallang opposite bendeemer MRT

Compensation

1) $12 to $15/ hour or $1200 to $2400 per month

Job Description Responsibilities:

• Ensure the projects are fully attended and completed to meet agreed deadlines
• Supervising the project progress to ensure that issues of the project are identified and solved
• Attend meetings, liaise and manage clients to complete project deliverables
• Experience managing a team on site at an event, ability to troubleshoot on site and react, provide solutions to the internal team, external suppliers and clients alike.
• Working with Management to adapt strategy with objectives continuously improving on SOPs where necessary.

Skill Requirements

• Strong project management skills
• Observant and paying great attention to detail
• Good interpersonal skills and effective communicator
• Problem solver and creative
• CIVIL Engineering graduate
• AUTO CADD knowledgeable at least 1 year experience

beauty and massage skill ,customer service orientated,sales driven and target oriented person,team player with good communication and interpersonal skill,responsible preparing the nexessary treatment products ,stocks replenishment.towel supply,communicatiion and interpersonal skill with all level of people, well groomed

Operations Supervisor Responsibilities:

• Planning and executing departmental budgets.
• Overseeing inventory needs and undertaking office management and administration.
• Coming up with effective strategies to enhance the organization's financial health.
• Recruiting quality employees to provide high-quality customer support.
• Motivating and supervising employees.
• Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
• Designing and implementing departmental policies, procedures, goals, and objectives.
• Evaluating and reporting on department metrics to upper management.

Job Description & Requirements

• Create test plans and test reports for functional and/or performance test
• Create test cases based on functional specifications
• Conduct functional and automated testing (if applicable) on software applications
• Retest defects and analyse results
• Report testing progress to the project team
• Provide support for User Acceptance Test
• Work closely with various teams, not limited to Solution Architects, Project Manager, Developers to develop strong understanding of the project and testing objectives and to ensure that bugs reported are fixed within the timeline

Prerequisites:

• Degree/Diploma in Computer Science, Computer Engineering or its equivalent
• Experience in testing web-based application is strongly preferred
• Experience in automated software testing tools such as Selenium and Katalon will be added advantage
• Experience in performance test tools such as JMeter and LoadRunner will be added advantage
• Acquire basic programming skills and SQL queries
• Good to have experience with Java application servers and databases

As a SCH Corporate Communication Director, you will be responsible for planning, implementing, and evaluating strategies to increase awareness, engagement, and donations for our organization. You will work closely with the Executive Director, the Council of Governors, relevant Committee Member and other staff members to develop and execute communication and fundraising campaigns that align with our mission and vision. You will also oversee the management of our website, social media, email marketing, and media relations.

Some of your main duties will include:

- Conducting research on potential donors, grant opportunities, and best practices in non-profit communication and fundraising.

- Writing (annual report, web content, social medica content) and submitting grant proposals, press releases, brochures, and other communication materials.

- Oversee residents’ newsletter.

- Creating and managing online fundraising platforms and events, such as crowdfunding campaigns, webinars, and auctions.

- Developing and maintaining relationships with donors, sponsors, partners, media outlets, and community stakeholders.

- Monitoring and reporting on the performance and impact of communication and fundraising activities.

- Supervising and mentoring communication and fundraising staff and volunteers.

- Ensure all communication material are in full compliance with SCH Communications Policy.

- Manages staff who are responsible for Governance, HR, Programmes and Volunteer Management.

To be successful in this role, you should have:

- A bachelor's degree in communication, marketing, public relations, or a related field.

- At least 3 years of experience in communication and fundraising for a non-profit organization.

- Excellent written and verbal communication skills in English.

- Proficiency in Microsoft Office, WordPress, Mailchimp, Google Analytics, and other relevant software tools.

- Creativity, initiative, and problem-solving skills.

- A passion for our cause and a commitment to our values.

*Posiotn is open for full-time or part-time candidates.

Job Summary:

• Location: Bukit Timah
• Industry: Automotive
• Working schedule: Mon to Fri 8am - 5pm, Alternate Sat 8am - 12pm

Job Responsibilities:

• To handle full set of accounts
• Perform inter-company billings
• Management reporting
• Monthly bank reconciliations
• Closing of monthly/ quaterly/ yearly accounts
• Ad-hoc duties as and when assigned by Head of Department (HOD)

Job Requirements:

• Diploma in Accountancy, LCCI, CAT or its equivalent
• At least 2 years of relevant working experience
• Pleasant and positive disposition, with good working attitude
• Meticulous and willing to learn
• Proficient in MS Office
• Able to start immediately or within short notice preferred

By submitting an application or your resume, you are deemed to have consented to Elitez Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice (www.elitez.asia/privacy-policy/). You acknowledge that you have read, understood, and agree with the terms in our privacy notice.

We regret that only shortlisted candidates will be notified.

Registration No: R23113834

The scope of work for a call center agent in a limousine and airport transfer company can include the following:

1. Answering customer inquiries: Responding to customer queries and providing information regarding limousine services, airport transfers, rates, availability, and any other related information.

2. Booking and reservation management: Assisting customers in making reservations for limousine services, airport transfers, and managing their bookings in the system.

3. Customer service: Providing excellent customer service by addressing customer concerns, resolving complaints, and ensuring customer satisfaction throughout their entire experience.

4. Sales and upselling: Promoting additional services, upgrades, or packages to customers to maximize sales opportunities and increase revenue.

5. Handling payment transactions: Processing payments for bookings, verifying credit card information, and providing receipts to customers.

6. Coordinating with drivers and dispatchers: Communicating with drivers and dispatchers to ensure smooth pick-up and drop-off arrangements, managing any changes or updates to bookings, and providing necessary information to drivers.

7. Managing customer feedback: Collecting and documenting customer feedback, including complaints, suggestions, or compliments, and forwarding them to the appropriate department for further action.

8. Maintaining accurate records: Keeping detailed and up-to-date records of all customer interactions, bookings, payments, and any other relevant information.

9. Adhering to company policies and procedures: Following company guidelines, protocols, and standard operating procedures to ensure consistent and high-quality customer service.

10. Continuous learning and improvement: Staying updated with company policies, services, and industry trends, and participating in ongoing training programs to enhance knowledge and skills.

Note :

Must be able to work night shift and weekend .

• Plan and organize construction schedules, overseeing and coordinating activities.
• Thoroughly monitor construction work, examining project specifications including civil/structural, architectural, and M&E drawings.
• Generate daily, weekly, and monthly site reports.
• Ensure a safe and clean working environment, adhering to standard rules and regulations.
• Collaborate with internal and external stakeholders for operational efficiency.
• Undertake additional responsibilities as directed by the Project Manager.
• Degree in Civil Engineering
• Atleast 5 years of relevant experience.
• With MRT project experience or of a large scale project.

Reg no. R1659970

As the head of CRM, you will be an integral part of the Charles and Keith, contributing to increased customer value, brand strength, and sales growth. Your primary responsibility is to ensure a robust customer insight-driven CRM, Loyalty and Omni-Channel function. By aligning with cross-functional goals, you will drive omni-channel sales performance, customer centricity, and growth in customer base and lifetime value. Additionally, you will lead the Loyalty program and support CRM activation in collaboration with the Marketing and Business teams of the organization.

Responsibilities:

Develop and execute CRM and loyalty program strategies:

• Design and implement comprehensive CRM strategies aligned with business goals and objectives.
• Develop customer segmentation models to identify target groups and personalize communication efforts.
• Implement CRM campaigns across various channels (email, SMS, social media, etc.) to drive customer engagement, retention, and loyalty.
• Utilize marketing automation tools to streamline and optimize CRM processes.
• Design and implement a customer loyalty program aligned with business objectives and customer needs.
• Develop a clear value proposition and benefits structure to incentivize customer participation and engagement.
• Establish program rules, tiers, and rewards system to drive customer loyalty and retention.
• Implement promotional campaigns to drive customer enrollment and ongoing participation in the loyalty program.

Implement targeted communication strategies and execute loyalty marketing campaigns:

• Develop and execute personalized communication campaigns to nurture customer relationships throughout the customer journey.
• Create compelling content and messaging aligned with customer segments and preferences.
• Collaborate with cross-functional teams to ensure a seamless and rewarding customer experience across touchpoints.
• Continuously evaluate and improve loyalty program processes, procedures, and communications.
• Leverage customer feedback and insights to identify areas for improvement and implement necessary changes.
• Develop and manage customer loyalty programs, including rewards, incentives, and exclusive offers.
• Identify opportunities to enhance customer retention and reduce churn through targeted initiatives.
• Implement customer win-back campaigns and strategies to re-engage inactive customers.
• Develop and execute targeted marketing campaigns to promote the loyalty program and engage members.
• Create compelling and personalized loyalty program communications, including email campaigns, in-app messaging, and targeted offers.
• Collaborate with the marketing team to align loyalty program campaigns with overall marketing initiatives.
• Utilize customer segmentation and data insights to tailor loyalty program communications and offers.

CRM Project and system Management :

• Develop project plans, including scope, objectives, deliverables, and timelines for CRM initiatives.
• Coordinate cross-functional teams to ensure successful project execution.
• Monitor project progress, identify risks or issues, and take necessary actions to keep projects on track.
• Conduct regular project meetings and communicate milestones to stakeholders.
• Collaborate with IT teams to evaluate and implement CRM systems.
• Coordinate CRM system integration with other business systems.
• Ensure data requirements and oversee data migration processes.
• Customize CRM systems to meet specific business needs.

User Training and Support:

• Develop and deliver training programs to educate users on CRM system functionalities and best practices.
• Provide ongoing user support, addressing inquiries, troubleshooting issues, and promoting user adoption.
• Collaborate with internal stakeholders to develop and maintain CRM system documentation, user guides, and training materials.

Analyze customer data, program performance and drive insights:

• Analyze customer behaviour, preferences, persona and purchase patterns using CRM and data analytics tools.
• Identify trends, opportunities, and challenges to enhance customer segmentation and targeting.
• Utilize data-driven insights to develop personalized and relevant communication strategies.
• Measure and report on key CRM metrics, such as customer acquisition, retention, and lifetime value etc.
• Utilize data analytics tools and techniques to analyze program performance and customer behaviour.
• Monitor key loyalty program metrics, such as active member acquisition rate, redemption rate, Program engagement, NPS and Loyalty ROI.
• Identify trends, patterns, and opportunities for program optimization and enhancement.
• Segment customer data to tailor loyalty program offerings and communication strategies.

Requirements:

• Bachelor's degree in marketing, business, or a related field. A master's degree is a plus.
• Proven experience in CRM management, loyalty program management, or a similar role.
• Strong understanding of customer lifecycle, CRM principles, and loyalty program principles.
• Proficiency in CRM platforms, marketing automation tools, and data analytics tools.
• Solid analytical skills with the ability to derive insights from customer data and apply them to CRM and loyalty strategies.
• Experience in customer segmentation, targeted marketing campaigns, and loyalty marketing campaigns.
• A minimum of 8-10 years of experience in CRM within the e-commerce industry is required.
• Excellent communication skills and the ability to create persuasive and engaging content for CRM and loyalty program communications.
• Strong project management and organizational skills to effectively plan and execute CRM and loyalty initiatives.
• Results-oriented mindset with a focus on driving customer engagement, satisfaction, and ROI through CRM and loyalty programs.
• Knowledge of privacy regulations and best practices related to CRM, customer data management, and loyalty program management.

Roles & Responsibilities

• Review and monitor GL, AR and AP entries of Singapore or overseas branches
• Ability to handle full set of accounts
• Support month end closing activities
• Resolve any inter-company invoice discrepancies
• Responsible for and ensure compliance with all other statutory requirements
• Assist in audit activities, GST reporting, banking matters, corporate tax and others
• Liaise and guide overseas staff to complete and submit required reports timely.
• Manage and ensure the accurate, complete and timely process of staff claims
• Handle all aspects of office administration and provide operational support
• Performs any other ad-hoc duties as assigned.

Requirements

• Min 2 years or more hands-on accounting experience
• GCE “O” level / Diploma in Accounting / LCCI
• Proficiency in Microsoft Office and/or Accounting systems
• Ability to work under pressure and tight reporting deadline
• Discipline and positive attitude
• Resourceful & organised
• Willing to learn
• Able to multi-task, self-motivated and systematic
• Singaporean and PR only