LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Paco Rabanne, Salvatore Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.
Position Purpose:
We are seeking a dedicated and detail-oriented Sales and Admin Executive to join our team. This role is pivotal in maintaining accurate customer records, managing payment collections, and ensuring seamless processing of orders and returns. The successful candidate will work across multiple channels, perfumery/wholesales, handling various administrative and accounting duties.
Principal Accountabilities:
Customer Responsibilities:
- Customer File Management: Regularly update and maintain customer files to ensure accurate and current information.
- Payment Collection: Efficiently manage and track payment collections for client, ensuring timely and accurate processing.
- Exchange/ Return/ Credit Note (CN) Processing: Handle all exchange, return, and credit note requests for customers.
- ETA Date Updates: Keep customers informed about the estimated time of arrival (ETA) for their orders by updating relevant information.
Perfumeries/ Wholesales Channel Responsibilities:
- Exchange/Return/Credit Note (CN) Duties: Manage exchange, return, and credit note requests for perfumeries and wholesales channels.
- Monthly SOA Statement Reports: Prepare and distribute monthly Statement of Account (SOA) reports for perfumeries and wholesales channels, ensuring accuracy and timeliness.
- Accounts Receivable Collection: Collect and track payments for wholesale orders, ensuring that all accounts receivable are up to date.
Channel Responsibilities:
- Order Processing: Handle order processing and ensuring accuracy.
- Price List Updates: Regularly update and maintain price lists for chain stores and perfumeries to reflect current pricing and promotions.
- Ad-Hoc Administrative Duties: Perform various administrative tasks as needed to support assigned channels.
Additional Responsibilities:
- Administrative Support: Provide ad-hoc administrative support for various channels, ensuring smooth operations and effective communication.
- Customer Service: Address customer inquiries and concerns promptly and professionally, maintaining a high level of customer satisfaction.
- Proven experience at least 1 year experience in customer relations, and accounts receivable management.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Proficiency in relevant software and tools for managing customer files, payment collections, and order processing.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Familiarity with the beauty and perfumery industry is a plus.
Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?
If so, you are the one we are looking for. JOIN US and let’s grow together.
To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/careers/ If you have a question for us, please drop us an email here.
We regret to inform you that only shortlisted candidates will be contacted. Thank you.
Note to staffing agencies
Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.
