Total 2,151 Senior Executive job vacancies in Bukit Merah, Central Singapore

As a member of our Client Service Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries, feedback, and disputes about our products and services through all communication channels (Emails, Calls and In-person). You will provide solutions in ways that best meet our customers’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Disputes Management and Lead Qualification.

We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.

What you’ll need to bring to the team:
- Minimum 2 years of experience in customer service and dispute management via a corporate setup
- Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)
- Professional interpersonal and communication skills (Emails, Calls and In-person)
- Excellent situational-handling skills and ability to thrive in a fast-paced environment
- Proactive and committed with a positive learning attitude
- Proven ability to excel both independently and as part of a team
- Bilingual candidate (English & Mandarin) is required
- Diploma/Degree in business or relevant studies is preferred
- Familiarity with Singapore business landscape is preferred

The Gig: Are you a creative maestro with a penchant for all things social media and content-driven campaigns? We want your vibe in our squad! Bring your flair, analytical genius, and a portfolio to steer brands into the limelight.

What are we looking for:

The Housekeeping Attendant (Rooms) is responsible for the immaculate upkeep and cleanliness of all the suites and work areas in their assigned sections.

Primary Responsibilities

Upkeeping the Comfort and cleanliness of suites

• Promotes a positive and inviting image of Raffles Hotel Singapore by ensuring all suites and assigned sections are immaculately clean and comfortable.
• Ensures smooth running of the Housekeeping section by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.

Creates a welcoming room experience that meets residents’ expectations

• Ensures residents receive the experience as detailed in brand SOP, Raffles Hotel Singapore local SOP as well as Leading Quality Assurance (LQA) standards, and aims to achieve the targets set by management.
• Upholds flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
• Observes and anticipates resident’s needs in a discreet and non-intrusive manner, offering prompt, efficient and personalised service to our residents.
• Ensures observed preferences of residents are communicated with the Assistant Manager for follow up and recording in guest profile.
• Reports and hands over lost and found articles to the Housekeeping office immediately.

Involvement as a member of both the Housekeeping and Hotel Team  

• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Follows sustainable procedures and practices that support ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).
• Shows care for assigned work areas by organising and maintaining the pantries and work areas in pristine condition throughout and at the end of shift. Ensures that all equipment used is clean and kept in good working condition at all times.
• Ability to organise own work flow to ensure completion of all assigned duties before the end of shift.
• Exercises flexibility and accepts changes with a positive attitude by showing understanding and consideration to the needs of the operations and department.
• Adheres to Work Safety and Health (WSH) policies and procedures.
• Undertakes and performs any additional duties as assigned by Managers.
• Attends and contributes to colleague meeting and any other related activities.

Job Title: Senior Accounts Executive (ID8002)
Location: Bukit Batok
Working Hours: Monday to Friday 9am to 6pm.
Salary: $3200 - $3600

Job Description:
• Mentor And Guide Accounts Executive
• Handle full set of accounts including cash flow, month-end closing, and year-end audit activities
• Provide advisory/analytical work on accounting to clients.
• Perform accurate data entry to computerized accounting systems.
• Prepare necessary accounting schedules: Fixed assets, prepayments, accruals, loan, hire purchase, etc.
• Responsible for ad-hoc invoicing and accounting functions.
• Other Ad-hoc duties or assignments.

Requirement:
• Financial accounting qualifications and experience are a must.
• Meticulous & Accurate in his/her work primarily with numbers.
• IT Savvy and knowledge of accounting software are required.
• Open-minded and independent individuals are preferred.
•Can work independently with minimum supervision.

Job Title: Senior Software Quality Engineer (1 year contract) (ID1409)
Location: Customer Site
Working Hours: Mon to Fri 9am to 6pm
Salary: $7000 to $8000


Job Description
• Expertise in Test lifecycle including Requirement Analysis, Identifying Test Scope, Designing Test cases, Executing Test cases, and Tracking defects till closure
• Able to define and create test deliverables such as Test Cases and Test Data
• Experience in various test phases such as End to End Functional Testing, Regression Testing, Integration Testing, System Testing
• Have worked in both Waterfall and Agile project models
• Expertise in Defect Management and Tracking
• Plan and manage test environment and data

Requirements:
• Functional tester with minimum of 7-10 years’ experience in financial services domain
• Experience in Equities or Derivatives trading with comprehensive understanding of Futures and Options products
• Knowledge of End-to-End Trade Lifecycle including Order and Trade Management, Risk Management, Post Trade workflows, Margin and Collateral Management, Settlements etc.
• Expertise in usage of test management, system measurements and message latency measurement tools such as ALM, JIRA, qTest
• Working knowledge of proprietary or industry standard tools such as Tosca, Verifix, UFT, Selenium etc.
• Testing experience with Industry standard APIs used in Financial Services domain (e.g. FIX, SWIFT)
• Hands-on test automation experience on any industry standard tool is a plus
• Experience of static and dynamic test data set up for Functional, System, SIT and Regression Testing
• Ability to communicate clearly both in writing and verbally
• Complete Team player with a collaborative mind-set
• Strong analytical skills and proven problem-solving ability

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Human Resource Executive to join our team!

As a Human Resource Executive we rely on you to:

• Employee Engagement

1. Drive and assist in interactive internal communications for employee engagement activities to further enhance employee engagement participation levels including social media content.
2. Own and drive programs, events, including working with vendors for employee related events.
3. Develop and implement Wellbeing and Employee Engagement activities to equip and empower our employees towards physical and psychological wellbeing.
4. Identify trends and implement new practices to engage and motivate employees.
   

• Issue Resolution

1. Handle employee complaints and inquiries with efficiency and professionalism
2. Execute disciplinary action where applicable in accordance with HR policies and practices of the company
3. Attend and resolve employee relations matters, including liaising with line managers
   

• Workplace Safety & Health

1. Advise communities or institutions regarding health or safety issues.
2. Maintain medical emergency response plans or procedures.
3. Maintain medical monitoring programs for employees
   

• Analyze, design, program, test, document and maintain IT systems or applications
• Provide maintenance support to customers (internal and/or external) by investigating and rectifying reported systems shortcomings.
• Analyze requests for enhancements/changes and write amendment/program specifications.
• Update system documentation.
• Perform and manage stages of the SDLC and participate in the systems review with Project Lead/Manager.
• Understand the interdependencies of the services (application, system and database) and able to pin-point problem areas accurately to improve overall efficiency.
• Design and document system design, architecture and propose appropriate technologies and tools required to implement systems; and ensure users sign-off on design specifications.
• Use development tools to develop applications for better productivity.
• Develop test cases, conduct SIT, load test and tune the performance of systems to meet SLA.
• Deploy systems to production and provide post-implementation support.
• Provide technical guidance to junior colleagues in their work.
• Keep abreast of technological advancement, emerging standards and new software or hardware solutions that may affect decisions about system builds or enhancements.
• Any other duties as and when assigned.

• Experienced in developing enterprise web applications and web services.
• Experienced in developing mobile applications is advantageous.
• Experienced with Agile methodology is advantageous.
• Microsoft related certifications are advantageous.
• Technical Skills Requirement

1. Mandatory Skills

• HTML5, CSS3, JavaScript, jQuery, Bootstrap
• C#, .NET Framework 4.x, .NET MVC 3 and above, Entity Framework 6.x
• RESTful APIs, JSON
• SQL

2.Mandatory Tools

• NET CORE 1.1 and above (Ideally)
• Visual Studio 2015 and above.
• MS SQL Server 2012 and above.

3.Good to have React JS

4.Optional Skills

• Telerik, Kendo UI
• Xcode, Android Studio, Xamarin.
• Team Foundation Services (TFS) or Visual Studio Team Services (VSTS).
• SQL Server Reporting Services (SSRS).
• SQL Server Integration Services (SSIS).
• Microsoft Azure

[What you will be working on]

Position Overview

Autodesk is seeking a Senior Software Engineer to join our Agile development team! Reporting to the Senior Manager of Engineering, you will be part of the team responsible for building foundational services, contribute to the development of Autodesk' next generation of Customer Identity Access Management Platform that is used by 150+ Autodesk desktop, mobile , web applications and cloud services as well as a growing third-party developer ecosystem for managing user authentication, authorization, profile and entitlements. The service is one of the key business enablers serving millions of customers every day. In this hybrid role, you will be working on cutting edge AWS technologies as you build the next generation of the Autodesk's Identity Platform.

Responsibilities

• You will work as a member of self-organized agile team that builds, owns and runs the service
• You will contribute to all aspects of service development including front-end, back-end, DevOps and quality
• You will assist in the operation of the service, e.g. monitoring, alerting, metrics, logging and troubleshooting
• Work closely with architect and product management to understand requirements and translate them to elegant implementations
• Use the current system behaviour to identify opportunities for continuous improvement of the scalability, reliability, usability and security of the system
• You will troubleshoot and debug complex technical issues involving multiple system components
• Advocate for the service within the org to help the product teams to integrate

Minimum Qualification

• BS or MS in Computer Science or related technical field
• 5 years and above of experience in building cloud native restful web services
• Expert level experience with programming languages such as Go-lang/C#/Java
• Proficiency in frontend development such as JavaScript/HTML/CSS/React
• Strong experience with relational and non-relational data stores
• Expert level experience in building services with high performance, high availability at internet scale
• Solid understanding of software design and architectural patterns
• Committed to quality, including security and performance
• strong verbal and written communication skills
• Demonstrated ability to pick up new languages, tools and design patterns as needed

Preferred Qualifications

• Experience with OIDC, OAuth2 and related API Authorization protocols would be a definite plus
• Experience with agile methodologies
• Experience with AWS stack and containers is a plus

#LI-PW1

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

• Perm
• At least 3-4 years of retail leasing experience
• Experienced managing large scale/fast-paced malls
• Good interpersonal skills and extensive network of contacts

Responsible for the leasing, marketing and lease management activities of the shopping mall including implementing strategies to maximise rental and occupancy within the shopping mall.

Job Description

• Supporting and implementing strategies to maximise rental and occupancy of the properties within the Company’s assigned portfolio.
• Securing new tenancies, identifying market segments and prospects, managing lease renewals with existing clients, and liaising with property agents.
• Conducting market research of competitors and market benchmarks of rentals and occupancy cost.
• Maintaining good relationships with tenants and prospects.

• Degree in Estate Management, Building, Business Marketing.
• At least 3 to 4 years of relevant experiences in marketing and leasing.
• Sound understanding of the real estate industry with an extensive network of contacts.
• Strong presentation, negotiation and effective interpersonal skills.
• Candidates who are registered as Salespersons under the Estate Agents Act (EAA) or possess qualifications equivalent to Real Estate Salesperson (RES) examination will have added advantage.
• Candidates who have relevant experience in the same industry will have an added advantage.

Triton AI Pte Ltd

Registration Number: R1980724

EA: 21C0661

• Perm
• Bonus
• Medical and Insurance Coverage

LOCATION : BUKIT BATOK CRESCENT

WORK WEEK: 5 DAYS

• Maintain, grow existing accounts, develop new project, generate leads
• Negotiate commercial and contractural terms and condition, collaboration with the operations team, maintain customer relationship to ensure customer satisfaction and identify additional opportunities within the account
• Cold calling and submitting weekly sales report
• Attend meetings and site survey
• Excellent phone presentation, written communicator and sales skill
• Proficiency in Microsoft Office
• Preferable with own transport

Marketing

· Develop a consistent brand voice across all collaterals and touch points including our corporate website and social platforms

· Identify, develop and implement communications strategies to support and align the company’s overall business and brand standing.

· Support market reach and penetration for various business units

· Work closely with the company to develop viable marketing activities for consultancy business.

· Plan, execute and optimise online marketing campaigns using various social media platforms and Google Analytics

· Assist in the conceptualising, design and production of marketing collaterals, emailers, posters, etc

· Create and maintain the database of contacts of customers/ partners, website and social media platforms

· Cultivate good relationships with internal and external stakeholders across all levels.

· Manage quality database that organizes and updates contacts of existing and prospective customers / partners.

· Serve as a centralized resource center for company’s track records, achievements, project photo gallery and media archive

· Assist in the organization of company events and networking

· Any other relevant duties

­­

Office Administration

• Arranging and scheduling meetings, setting up video and/or teleconferences and preparation of meeting packs
• Maintain an efficient system for filing and retrieval of documents
• Monitor deadlines and follow up actions in relation to equipment and assets maintenance

Requirements:

· Minimum Diploma/Degree in Communications or Marketing

· Minimum 1 year of related working experience

· Competent with MS Office, Photoshop, photo/video editing software, social media platforms and website development

· IT savvy and ability to pick up skills fast

· Strong command of English language and writing skills

· Creative, meticulous and a strong team player

Job Highlights

• Competitive salary and attractive commission
• Work in a dynamic and creative environment
• Training, mentoring and advancement in a fast growing company

Job Description

As a Customer Service Executive, you will be responsible for delivering exceptional service to our customers, sharing expert product knowledge and driving sales with enthusiasm and professionalism.

You will greet and assist our customers visiting the showroom, addressing their needs and preferences.

You will also manage and maintain a clean and organized showroom to enhance the shopping experience.

You will provide support via the hotline, including responding to messages, addressing customer questions or concerns, providing estimates based on their specific needs and requirements and scheduling site visits for customers.

You will attend to the client requests for servicing and coordinate the scheduling with our service team.

In addition, you will maintain records on the Customer Relationship Management (CRM) platform, ensuring accurate documentation.

What will the Right Person look like?

• Applicants with a Diploma/Degree in Business or related field, with a proven experience in retail sales or customer service related roles are welcome to apply.
• You can commit to work on Saturdays / Sundays.
• You have a passion for excellent customer service and sharing our products with the customers.
• You have excellent communication and interpersonal skills.
• You have a strong command in English and Mandarin (both spoken and written) as this role requires you to liaise with our internal and external stakeholders.

• Support full spectrum of HR and Admin functions
• In charge of the full activities of recruitment, placement, and resignation
• Manage end-to-end onboarding & offboarding matters including but not limited to email, door access, documents, and uniform
• Process work pass applications, renewal & cancellations and liaise with the Ministry of Manpower for work pass-related issues.
• Provide prompt updates and accurate maintenance of employee database, organization charts, personal files as well as medical check-ups and work pass renewals
• Assist in coordinating in the training programme and liaise with nominated trainees on training requirements
• Assist in managing company insurance & workman compensation
• Assist in administering claims such as hospitalization, work injury compensation and etc
• Assist in payroll processing and salary administration
• Support managers on HR processes including staff issues about confirmation, performance management, grievance, and exit management.
• Keep abreast of all legal and statutory requirements and ensure compliance with Singapore labor law
• Other ad-hoc duties as assigned

Job Purpose

We are looking for an energetic and self-motivated Operations Executive to join our innovative team. If you are an ambitious individual excited about working in the space tech industry, then we want to work with you.

In this role, you would be overseeing operational activities across our organisation. This includes managing various aspects of operations, including stakeholder management, process improvement, and project management, to ensure the development and implementation of our key initiatives.

Job Description

Stakeholder Management

• Collaborate with sales and marketing teams to develop customized commercial packages tailored for strategic partners

• Coordinate with vendors to confirm technical specifications, and any special requirements to meet business needs

• Develop a comprehensive understanding of agreements to ensure alignment with expectations and contractual obligations

Programme Management

• Lead as the primary point of contact for programme-related correspondence, and ensuring adherence to targets and timelines

• Manage programme registration and networking portal to ensure a seamless experience for all stakeholders

• Support programme operational activities that include planning, organizing, coordinating, and execution to achieve objectives

Process Improvement

• Oversee the organization and maintenance of the company's customer database, ensuring accuracy, completeness, and data integrity

• Analyze existing operational processes and workflows to identify bottlenecks and inefficiencies

• Propose and implement process improvements and automation initiatives to streamline operations and reduce costs

Reporting and Analysis

• Conduct data analysis and provide actionable insights to support decision-making and strategic planning processes

• Communicate operational insights and recommendations to senior management to drive continuous improvement initiatives

• Prepare post-programme reports and recommendations for senior management, highlighting key findings, successes, and areas for enhancement

Note that the above job description is subject to change based on business requirements for innovative programmes

Skills and Experience Required

▪ Strong organizational, project management, and multitasking skills, with the ability to prioritize tasks and meet tight deadlines in a fast-paced environment.

▪ Excellent communication, negotiation, and interpersonal skills, with the ability to liaise effectively with clients, vendors, and internal stakeholders.

▪ Strong analytical and problem-solving abilities, with a keen attention to detail and a data-driven approach to decision-making

▪ Written and spoken English (Multilingual/Asian Languages an advantage)

▪ Excellent team player who is commercially astute and customer focused

▪ Ability to thrive in a dynamic and challenging environment, with a proactive and adaptable mindset

▪ Ability to remain calm under pressure, adapt to changing circumstances, and resolve issues efficiently

▪ Experience in project management methodologies (ie. Agile, Lean, Scrum) and space technology sector an advantage

Educational Qualifications

▪ Bachelor’s degree/s in Business Administration, Mass Communication, or a related field

▪ Diploma holders and fresh graduates may apply

The successful applicant will be reporting to the department head and will work alongside teams under the department head (i.e. Marketing, Creative, Merchandise and Sustainability).

This is for a contract position (Mar to Dec).

Overview of responsibilities

• Provide administrative support to the teams under the department head.
• Tracking of overall department’s expenses.
• Manage calendars and coordinate meeting schedules with internal departments, external vendors and agencies.
• Coordinate pre- and post-race requirements such as hotel bookings, transport, logistics, accreditation and catering for the department and stakeholders.
• Manage premium/prizes inventory and assist in contest fulfilment.
• Assist on planning and execution of select on-ground activities.
• Track and manage department’s warehouse assets.
• Support any other business’ projects that teams takes on.

Key Requirements:

• Candidate must possess at least a Diploma qualification.
• At least one year of working experience in an Marketing role.
• Experience in managing and scheduling hotel and airflight bookings.
• Ability to multi-task, meet tight deadlines and effectively communicate project status.
• IT-savvy and proficient in Microsoft Office applications especially in Word, Excel and Powerpoint.
• Fluent in written and spoken English, additional language will be an advantage.
• Strong interpersonal and communication skills.
• Multi-tasker with excellent time management and job prioritization.
• Meticulous with a strong attention to detail is a must.
• Responsible and able to work independently as well as be an effective team player.
• Adaptable in a dynamic work environment.

Applicants should include a brief cover letter, full resume, work samples and/or portfolio. Please submit your application by 31 March 2024.

Please note only shortlisted candidates will be contacted. Thank you.

MAIN DUTIES AND RESPONSIBILTIES

• To assist in managing daily food and beverage operations and continuous improvement in service quality at F&B outlet
• To assist in demonstrating leadership and service excellence to students that are on training at F&B outlet
• To assist in managing banquet operations, meeting and outside catering
• To assist in managing daily operations and meeting outlets’ objectives/ target
• To assist in liaising and coordinating with relevant parties with regards to F&B events, maintenance and security matters
• To assist in managing F&B outlet and ensure its operations to be on par with industry standards that are current and relevant
• To assist in Student training and ensure that they are operationally ready after their practicum
• To assist in marketing promotion of F&B outlet
• To assist in maintaining F&B and Service Quality on effective communications with guest through their feedbacks
• To assist in establish F&B outlet operation procedures
• To maintain the cleanliness of F&B outlet and ensure all mandatory requirements are met
• To ensure effective communication to Students and maintain Student Induction program
• To assist in planning, coordinating of duty roster and attendance
• To assist in managing and supervising Students assigned to operations
• To provide coaching and counselling to Students
• To conduct post-evaluation and assessment for Students’ attachment
• To assist in coordinating and invigilates final practical examinations

REQUIREMENTS:-

• Certificate/ Diploma in F&B Operation/ Hospitality & Tourism or related studies
• Min 2 years of relevant working experience in restaurant or café
• Proficient in MS Office Applications
• Able to start immediately or within a short notice

We have a senior technical recruiter available with a client of ours in Singapore. The role is on-site.

The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations. 

We are hiring for the following outlets:

• In-Suite Dining / Pool Bar
• Long Bar
• The Grand Lobby

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas. 
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Follows through opening and closing duties. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Ensures NEA rules and regulations are met and achieve.  
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Providing a Leading and Consistent Guest Experience
• Promotes sales through direct guests’ contact. 
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times. 

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge. 
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly. 
• Provides a high level of Safety and Security for guests and colleagues. 
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge. 
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. In addition to supporting implementation of Visa products and services globally, Client Services is also responsible for a host of critical services that support the broader Visa organization and clients, including Visa Rules management, cardholder disputes, compliance, client testing and configuration, and client tools.

We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

What a Senior Consultant, Client Success does at Visa

As a Senior Consultant, Client Success, you will be leading Client Services operational engagements for key regional Merchants. This position requires execution, analytical skills, and client relationship abilities. This role works independently.

In this role, you are expected to:

• Partner with Account Executives (AEs) to lead operational activities with our client providing an advanced level of technical consultation on systems and services.
• Act as liaison for the client and provide problem management, proactive identification of processing efficiencies, service change support and system enhancement support.
• Provide proactive planning and operational support to ensure that both the client and Visa are operating in the most effective and cost-efficient manner while managing costs and increasing overall transaction performance (including authorization, clearing & settlement, back-office processing).

• Represent complex customer change requests, system, or operational requirements, negotiate, and manage expectations.
• Lead operational activities with key regional Merchants.
• Develop and deliver operational account plans & delivery roadmaps for key regional Merchants, supporting key client objectives and Visa initiatives.
• Develop and manage strategic planning, operational initiatives, special projects, and client-driven continuous improvement plans, including driving adoption of Value-Added Services.
• Ensure that Client Services team deliver Visa’s objectives whilst helping to drive client success and a high level of client satisfaction. 
• Assist in incident management, identifying processing problems and client impacts, communicate ongoing situation status and resolution.
• Work with our clients to manage assignments such as client initiatives, or change requests that are diverse in scope, and determine the appropriate courses of action to deliver.
• Focus on improvement of performance, cost effectiveness & compliance, introducing operational best practices and client processing optimisation.
• Identify additional business opportunities for clients, drive value-added services and new payment flows to increase service quality & revenue.

Why this is important to Visa

• Client Success is a critical function in Visa.  We are the subject-matter-experts to deliver best-in-class client services from operational perspective. This role will also provide the opportunity shape how we lead the management of our client through support and input into the tools, capabilities and processes that impact the client experience. This enables us to deepen our partnership with our clients and bring value to their business.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Maintain a client service orientation by managing the day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.

Responsibilities

• Play a strong role in the delivery of projects across the entire process including the design of the questionnaire, analytical plan, and reporting
• Work closely with the manager to gain feedback and ensure client needs are met
• Liaise with the Project Management team involved to ensure smooth execution across all key stages in the project (Pre-field, in-field, and post-field)
• Manage fieldwork briefing & debriefing, fieldwork observation (when required), providing timely & regular updates to client
• Provide client servicing on business questions and continue to build industry knowledge to gain expertise
• Proactive in addressing possible red flags, takes initiative in providing solutions to any issues
• Prepare code frames, tabulation specs, and the right charting template and submit them to the Data Processing team/ Chartist.
• Conduct verbal presentations of the findings, either partial or full presentation to the client
• Takes initiative in seeking resources/assistance, and makes corrections while ensuring the project is executed within the scheduled timeline and budget
• Participate in regular review/feedback of systems, procedures, and any operation concerns with the end goal of improving productivity and cost efficiency
• Provide coaching & guidance to juniors in relevant project management topics
• Perform other related functions that may be assigned
• Drive overall client satisfaction to achieve a high Net Promoter Score (NPS) and a high-performing environment

Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Communicate each day’s activities and problems that occur to the other shifts using approved communication programs and standards. Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV's and perform general housekeeping and engineering-related inventory duties. Use the Lockout/Tagout system before performing any maintenance work. Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers. Display basic computer skills including inputting air handler schedules and making temperature changes.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar!

But to create this magical experience, we need you.

EDITION is hiring warm, out-going, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today.

Responsibilities:

• General Sales support duties
• General logistics duties
• Answering phone calls
• General admin work
• Filing and organizing
• Arranging and packing stock for deliveries
• Ability to work independently and multi-task
• Any other ad-hoc duties assigned

Requirements:

• Candidate must possess minimum
• Nitec/’O’/Diploma Level qualifcation Experience in basic sales knowledge and logistics coordination preferred
• Possess initiative, able to work
• independently after training
• Strong communications skill and
• organized, ability to multi-task
• Fluent in English and Mandarin is a must (both written & spoken)
• Computer literate, knowledge of Microsoft Office software. Outlook, Word, Excel and PowerPoint is a must

What we can offer:

• 5 day working per week / WFH when required by law
• Annual & medical leave
• AWS & Bonus
• Immediate Vacancy
• Salary range: 2.5K to 3.5K

Please include in your resume:

• Positions held, current/last drawn salary
• expected salary
• reason for leaving previous job

We regret that only short listed candidates will be notified

1. Able to work independently, experience knowledge of requirement of parts drawings and processes.

2. Tooling and fixture and able to coordinate machining requirement on machining parts.

3. Having both Milling and Turning experience is both appreciated.

4. Quality and tolerances on drawing experience required.