Role Responsibilities
Key responsibilities are:
· Assisting with strategic planning including the development and production of strategic plans, management reviews, performance updates and associated research, analysis, and presentation
· Facilitating and execution of the organisation strategy & change management initiative
· Creating vendor management framework and resourcing strategy
· Review location concentration risk and revise Location strategy taking into account the product market roll out for better client support coverage
· Supporting discussions and decision-making at various forums / committees attended by Cash CIO
· Support Cash CIO in identifying, designing & implementation of continuous improvement opportunities in every aspect of our business – constant adaptation to clients’ changing needs; focus on efficiency and productivity; and ongoing investments in our core capabilities.
· Support Cash CIO to oversee efficient and prioritised delivery of investment portfolio
· Enable our operational capability in a manner than we are constantly listening to our clients, and then continuously testing, enhancing, and personalizing the client experience.
· Support Cash CIO in enabling a culture where operations function leads an adoption focused mindset on optimizing and automating business processes, particularly with the needs of our clients in mind
Strategy
· As a key member of the Management team, drive the implementation and execution of the Operational Excellence agenda in CCIB to deliver an operationally efficient, low-friction organisation.
· Establish and maintain a highly engaged working relationship with shared accountability across businesses/functions.
· Vendor management, accountable for vendor management framework and work closely with strategic vendor in resourcing and upskilling
· Location strategy, determine the concentration risk and create remediation plan working alongside Cash Technology management team.
· Transformation and Change management strategy. Leading overall strategy, planning, and execution of programs of work to support Cash Technology aligned to strategic Agile transformation.
· Determine and ensure optimal cost of delivery of programs.
· Work with the domain teams to ensure processes and controls are suitable to enable building and maintaining sustainable, well-controlled business solutions. Ensure transparency and appropriate escalation of material risks through relevant governance processes.
· Continually evaluating services on Fit for purpose and run streamlined remediation programs with focused outcomes aligned to business and client priorities and risk reduction.
Business
· Establish and maintain a highly engaged working relationship with shared accountability across businesses/functions
· Ensure traceability and clear metrics to demonstrate the achievements delivered.
· Identify and implement improvement opportunities within Cash Tech and associated functions.
· Trusted advisor to the business. Work hand in hand with the Business, taking product programs from investment decisions, into design, specification, and solution phases, all the way to operations on the ground and securing support services from other teams. The term “Product” is used here in a generic sense to describe the required capabilities. It includes capabilities that are needed to meet regulatory requirements as well as capabilities for supporting “internal clients”.
· Support respective businesses in the commercialisation of capabilities, monitoring of usage, improving client experience, and collecting defects for future improvements.
· Manage business partner expectations. Ensure delivery to business meeting time, cost and with high quality
Processes
· Responsible for business delivery aligning to SCB defined technology, Agile principles and project management processes & frameworks and customizing such to specific Transaction Banking needs where required
· Responsible for overall governance of Catch projects & programs that includes financial management, risk management, representation in steering committee reviews and engagement with business for strategy, change management and timely course correction as required
· Support Business Operating Models, Standards, Finance, Risk Controls and compliance with regulations
· Inculcate the Group’s values and code of conduct in the Transaction Banking Technology Team to ensure adherence to the highest standards of ethics and compliance to relevant policies and processes
People & Talent
· Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with risk and control partners.
· Employ, engage and retain high quality people such that Transaction Banking Technology is skilled and experienced to deliver its obligations.
· Ensure the provision of ongoing training and development, ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risks.
· Foster a culture of innovation, transparency and accountability in Transaction Banking technology while promoting a “business-first” mentality at all levels
· Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
· Create a motivational and challenging environment for staff which is conducive to creativity and performance with customer centricity in mind
Risk Management
· Responsible to define robust control and governance framework across Cash to improve proactive execution of our risk and control actions and initiatives.
· Support the CIO in ensuring appropriate articulation of Cash Technology ’s plans and actions for risk governance forums such as NFRC, Cash RRA. Maintain complete visibility of risk rating and impact to technology.
· Liaise with cash technology heads to build a mechanism of analysing the issues and sharing impact assessment.
· Participate in relevant Technology projects and initiatives to bring proactive risk management focus, provide the right client focus by proactively looking at issues impacting client and running remediation programs.
· Performing strategic assessment of the benefits and potential value generation of the IT services right from conception through investment, execution and BAU stage
· Engage consistently with business, technology and operation teams for Cash Technology throughout the whole lifecycle of Tech investments and stay aligned to the overall roadmap and strategy of the bank.
· Proactive in monitoring and seeking regular assurance that the areas of responsibility and teams are performing to an acceptable risk and control standard.
· Work towards the elimination of non-standard processes and systems that contributes to high operational risk.
Governance
· Familiarise with key policies (on delegated authorities, T&E, G&E, Block Leave, Handbook etc.) and actively managing and review process to ensure policies are adhere to.
· Manage corporate governance matters as required
· Ensure “housekeeping matters” are in order such as completion of mandatory team elearning, trainings, job objectives completed etc.
· Embed the Group’s values and code of conduct in the Cash Technology Team to ensure that adherence with the highest standards of ethics and compliance with relevant policies, processes, and regulations among employee’s form part of the culture.
· Ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering regulations and guidelines.
· Awareness and understanding of the regulatory requirements and expectations relevant to the role.
· Partnering with relevant stakeholders, responsible for ensuring that the WoW are followed, and the relevant artefacts are delivered on time with quality, in adherence to the development methodology/approach.
· Knowledge and understanding of Governance processes, especially on the controls and policies.
· Defines, enhance and drive a transparent service excellence & governance model with clear accountabilities.
· Plan and participate in change governance forums as needed
Regulatory & Business Conduct
· Display exemplary conduct and live by the Group’s Values and Code of Conduct.
· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
Internal
· TB MT
· Cash MT
· TB COOs
· CCIB Cash Product Management Heads
· CCIB Tech MT
· Finance
· Human Resources
· TB Corporate Affairs Brand & Marketing
· TB Business Communication partners
External
· Strategic Vendor for resourcing
· Vendor for Infrastructure
· Regulators (as applicable)
· Relevant industry groups and professional bodies
Other Responsibilities
· Embed Here for good and Group’s brand and values in Singapore CCIB TB Cash Technology team Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);
Our Ideal Candidate
· 15+ years of experience in large scale technology program within the banking or financial services industry
· Strong knowledge of Cash Management desired
· Excellence resource and vendor management skills
· Effective communication and stakeholder management skills
· Education - University degree in Computing Science, Engineer, Business or related field
· Certifications - PMP, Luma Human Centre Design, Agiled
Role Specific Competencies
· Change / Project Management
· Stakeholder Management
· Communication & Presentation Skills
· Operational Risk
· Strategic Thinking
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
· Flexible working options based around home and office locations, with flexible working patterns
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
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