Get to Know the Team

Grab is looking for an experienced SalesForce Transformational Strategy and Implementation Analyst to join us as a SalesForce and Sales Tools expert. You will support our rapidly evolving and growing business by translating cross-vertical and cross-functional business requirements into functional SalesForce tools. Our objective is to help our business stakeholders succeed by defining the SalesForce strategy tailored to their needs and guiding them through every stage of the implementation process.

Get to Know the Role

Reporting to the Head of Sales Operations, you will be an important member of the regional team based in Singapore. You will drive SalesForce roadmap planning, operations, and execution processes with cross-functional and cross-vertical teams. You will help define governance and SOPs within the Grab Merchants organisation and lead the execution of key deliverables for SalesForce-related projects.

The Critical Tasks You will Perform

• You will drive SalesForce roadmap planning, operations, and execution processes with various teams.
• You will define and enforce governance and SOPs around SalesForce, including drafting policy documentation and guidelines.
• You will act as the central point of contact for merchants on all SalesForce-related projects and lead the execution of important deliverables according to committed timelines.
• You will support Grab sales teams and leadership on SalesForce-related issues.
• You will conduct workshops with partners and client-facing sales teams to ensure successful implementation.
• You will strategize and define solutions to meet both short-term and long-term business needs and objectives.
• You will use internal and industry tools to manage projects and communication.

What Essential Skills You Will Need

• Sales Operations Experience: 5 to 8 years of experience in Sales Operations.
• SalesForce Expertise: Previous experience with SalesForce, ticketing systems, and CRM systems.
• Certification Knowledge: Understanding of relevant SalesForce Certifications, such as Certified SalesForce Marketing Cloud Email Specialist, Certified SalesForce Marketing Cloud Consultant, and Certified SalesForce Administrator.
• Project Management: Strategic planning and project management skills to lead multiple high-profile projects simultaneously.
• Communication Skills: Exceptional written, presentation, and verbal communication skills, adaptable across organizational levels, countries, and cultures. Experience working in Southeast Asia is a plus.
• Collaboration: Ability to work collaboratively with senior, cross-functional, and cross-vertical stakeholders throughout the company, leveraging strong relationship and consensus-building skills.

Motor East Pte Ltd is a premier automotive dealership specializing in pre-owned vehicles and new BYD electric vehicles (EVs). We are committed to delivering top-notch service, innovative solutions, and sustainable mobility options for our customers. We are seeking an experienced General Manager to lead our team and drive the success of our dealership across all functions.

You will be responsible for overseeing all aspects of the operations, including Sales, Marketing, After-Sales, and Admin functions to ensure all departments operate smoothly and meet performance targets. You must implement effective strategies, ensure high customer satisfaction levels, and lead the team to achieve financial and operational goals.

Job Responsibilities:

• Implement policies and procedures to ensure compliance with industry regulations and company standards.
• Develop and execute sales strategies to achieve sales targets and increase market share.
• Provide training, support, and motivation to the team to enhance their skills and performance.
• Address and resolve customer issues or complaints promptly and effectively.
• Implement initiatives to improve customer satisfaction and loyalty.
• Develop and manage budget, sales forecasts, operating expenses, and profitability.
• Analyze and identify trends, opportunities, and areas for improvement.
• Implement cost control measures and optimize resource allocation.
• Oversee inventory management, including vehicle/parts ordering, stocking, and turnover.
• Manage vehicle pricing strategies and promotions to maximize profitability.
• Conduct regular performance evaluations and provide constructive feedback.
• Foster a positive work environment that encourages teamwork and professional development.
• Develop and implement marketing strategies to promote our company and attract new customers.

Job Requirements:

• Bachelor’s degree in business administration, MBA or equivalent.
• Proven experience in a managerial role within an automotive dealership or a similar industry.
• Minimum 10 years of automotive sales and service operations experience.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in dealership management software and tools.
• Ability to drive business performance.

FUNCTIONS & RESPONSIBILITIES

1. Oversee the implementation, maintenance, and optimization of IT systems for both office and vessels, ensuring they meet operational needs.

2. Manage network infrastructure, including onboard communication systems, ensuring reliability and performance.

3. Develop and enforce security protocols to protect sensitive data related to vessel operations and company information.

4. Conduct regular security assessments and audits to identify vulnerabilities and ensure compliance with industry regulations.

5. Provide technical support for both office staff and vessel crews, addressing IT issues promptly to minimize operational disruptions.

6. Implement remote support solutions for vessels to facilitate quick resolution of technical problems.

7. Lead IT projects related to software implementation, system upgrades, and technology integration across the fleet.

8. Coordinate with various departments to align IT initiatives with business objectives and operational requirements.

9. Manage the IT team by recruiting, training, and mentoring staff to enhance their skills and performance.

10. Foster a collaborative environment that encourages innovation and continuous improvement in IT practices.

11.Prepare and manage the IT budget, ensuring cost-effective solutions are implemented while meeting operational needs.

12.Monitor expenditures related to IT projects and equipment purchases, ensuring adherence to budgetary constraints.

13. Develop training programs for staff on new technologies, software applications, and best practices in IT security.

14. Ensure that all employees are equipped with the necessary skills to utilize technology effectively in their roles.

15. Maintain accurate records of IT systems, policies, procedures, and incident reports.

16. Prepare regular reports on IT performance metrics, project status updates, and security audits for senior management review.

Qualifications:

1. A bachelor’s degree in Computer Science, Information Technology, or a related field is required; a master’s degree is preferred.

2. A minimum of 5-10 years of experience in IT management or a similar role is essential.

3. Experience in the maritime or shipping industry is highly desirable but not mandatory.

4. Strong knowledge of network administration, data security practices, and enterprise software systems relevant to shipping operations (e.g., ERP systems).

5.Proficiency in troubleshooting hardware/software issues both onshore and onboard vessels.

6. Proven experience managing teams effectively with strong interpersonal skills to foster collaboration.

7. Ability to lead projects from conception through execution while managing resources efficiently.

8. Excellent problem-solving skills with a strategic mindset to identify technology needs and opportunities for improvement.

9. Capability to conduct risk assessments related to data security and operational efficiency.

10. Strong verbal and written communication skills to convey technical information clearly to non-technical stakeholders.

11. Ability to train staff on new technologies effectively.

Your Tasks

· Identify, establish and manage multi-tier relationships across customer and DHL organizations to ensure a long-term business partnership and achievement of corporate goals.

· Drive sales improvement through regionally harmonized processes.

· Establish clear understanding of customer expectations and requirements.

· Lead and manage customer presentations and proposals.

· Plan & co-ordinate activities and programs to retain and develop sustainable sales revenue.

· Develop and manage after-sales strategy for each of the designated account customers.

· Provide customer-oriented service at all times relating to specific sales and customer expectation issues.

· Be the first line contact point for all customer related interaction (eg escalation management).

· Contribute to the regional bidding or RFQ process when requested.

· Conduct of business reviews.

· Managing a virtual team.

What You Bring

· Preferably 5 years of account management/development and corporate consultative/solution-based sales experience in a service-related industry.

· Familiarity with the International Express/ Air Transportation industry will be an added advantage.

· Strong teamwork / collaboration skills.

· Excellent communication, presentation, networking and interpersonal skills.

· Prior experience in account management of large enterprise customers.

· Good track record of working with other functional teams.

· Degree in Business or related discipline preferred.

• Must completed Bachelor Degree in Civil engineering or equilant.
• Preparing site reports and completing other site documentation
• Conducting preliminary site inspections of potential construction sites to determine essential tasks
• Developing labor and material cost estimates for a project
• Advising construction team on operational enhancements to lower costs and enhance efficiency
• Ensuring the construction team follows health and safety standards
• Resolving technical difficulties that occur during a construction project
• Connecting and negotiating with clients, subcontractors and other professional staff

• Must completed Bachelor Degree in Civil engineering or equilant.
• Preparing site reports and completing other site documentation
• Conducting preliminary site inspections of potential construction sites to determine essential tasks
• Developing labor and material cost estimates for a project
• Advising construction team on operational enhancements to lower costs and enhance efficiency
• Ensuring the construction team follows health and safety standards
• Resolving technical difficulties that occur during a construction project
• Connecting and negotiating with clients, subcontractors and other professional staff

Product area

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Job description

Google's infrastructure needs go far beyond server computers. As Google's products and services scale the globe, the Strategic Negotiation team works behind the scenes to secure infrastructure for Google's future -- everything from underwater cables to physical data center space. As a Strategic Negotiator, you combine your deep market knowledge of a given sector with tech industry savvy to negotiate cost-effective solutions to support Google's infrastructure growth. You'll work with specific project teams on negotiating deals, managing vendor and partner relationships and presenting deal recommendations to our Tech leadership. Your successful negotiations have the potential to save Google millions of dollars in operating costs and impact every part of the business.

Additional job description

The Public Affairs team focuses on telling our story to decision-makers, opinion formers, and data center communities. We are focused on creating inclusive, strategic, and scalable solutions that have authentic and universal impact.

As the Public Affairs Manager for APAC, you will advise on how to shape our data center initiatives in a way that is aligned to state and local government priorities. You will lead the maximization of partner opportunities to partner with state and local institutions and tell the story of our data center commitment.

Qualifications

Job responsibilities

• Provide public policy through leadership, assist in building our workforce development pipeline, and build relationships within Google and externally by networking.
• Manage our economic, sustainability, and social contributions to create connections between technology and modern life.
• Provide region specific business advisory support for economic development agreements, including commercial review of terms, tax implications and infrastructure funding.
• Assist with various economic development and market advocacy team projects including data analytics and data hygiene.
• Collaborate with cross-functional partners including, but not limited to, tax, finance, legal, policy, and communications on a variety of economic development matters.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience working with public policy teams and cross-functional stakeholders.
• Experience with economic development issues such as direct or indirect taxes, tax policy, or infrastructure development.

Preferred qualifications

• Experience in indirect taxes, economic development policy, infrastructure development, agreement drafting, and presentation development. Experience with data center real estate markets.
• Experience developing and executing strategies to deliver exceptional solutions.
• Excellent attention to detail and political/communication skills.
• Ability to identify opportunities and areas for improvement, and operate in a fast-paced environment.
• Ability to think outside the box and propose commercially and technically creative solutions.
• Ability to comfortably work in ambiguous, collaborative, and fast-paced environments.

Established in 1973 with headquarters in Seoul, South Korea, Cheil Worldwide is one of the world’s leading integrated marketing communications networks, with more than 7,200 employees globally in more than 54 offices in 46 countries.

For more information, visit us at: www.cheil.com.

Media Manager

Job Overview:

We are seeking an experienced and dynamic Media Manager to join our team. The ideal candidate will have a strong background in media planning, ad platform setup, campaign coordination, data analytics, and media agency management. This role is critical to ensuring the success of our clients' digital marketing campaigns and achieving their business objectives.

Key Responsibilities:

• Media Planning: Conduct KPI simulations and develop budget mixes by channel and funnel. Create detailed campaign structures based on objectives, target segments, channels, and placements.
• Media Account Setup: Establish ad account structures according to business needs. Coordinate media pixel implementation with the web development team. Track media performance, including web conversions based on media pixels.
• Campaign Coordination: Define required creative assets and formats for digital campaigns. Write compelling copy for captions and search ad copy.
• Ad Platform Setup: Implement ad platforms based on planned campaign structures. Create QA links with stakeholders. Guide and audit the ad execution team in campaign setup on ad manager platforms.
• Data Analytics: Analyze media performance against KPIs and extract actionable insights to optimize media operations. Collaborate with the data engineering team to automate media data analytics processes.
• Media Agency Management: Coordinate with media agencies to cover external media channels such as OOH, OTT/CTV, TV, and Radio. Negotiate prices and secure media inventory for running campaigns.

Qualifications:

• Experience: 5-7 years of comprehensive experience in media business, including planning and operation.
• Knowledge: In-depth knowledge across various media channels, including digital, programmatic, (D)OOH, CTV/OTT, TV, Print, and other vertical media.
• Technical Skills: Hands-on experience with digital media ad platform operations, including ad account setup, media pixel implementation, and campaign structuring across platforms such as Google Ads (Search & PMax), Meta Ads, TikTok Ads, and other DSPs like DV360, TTD, etc. Experience with analytics tools, such as Appsflyer, Adobe Analytics, and Google Analytics will be a plus
• Media Planning: Proficiency in media planning based on data analytics insights to achieve marketing KPIs, including budget mix, channel planning, and detailed campaign structures involving bidding options, target segmentation, placements, and ad formats.
• Growth Mindset: A proactive attitude towards learning and growing by expanding knowledge bandwidth and taking on challenges.
• Communication Skills: Excellent communication skills to effectively collaborate with different team members, including creative and account service teams.

Be the Backbone of a Purpose-Driven Healthcare Community!

Jamiyah Nursing Home seeks an Operations Manager to ensure operational excellence in a mission-centered elder care facility. This role supports holistic, compassionate care, balancing strategic oversight with hands-on management.

Why Join Us?

- Mission Impact: Contribute to a healthcare facility that blends quality care, making a positive difference for residents and families.

- Collaborative Culture: Join a team valuing diversity, respect, and teamwork, supporting all staff and residents.

Key Responsibilities

- Oversee daily operations, ensuring smooth workflows for resident care.

- Maintain facility standards, safety protocols, and regulatory compliance.

- Streamline processes with nursing and admin teams.

- Coordinate with vendors for resource availability.

- Manage budgets, reports, and operational goals.

Ideal Candidate

- Proven operations management experience, ideally in healthcare or elder care.

- Strong leadership, organizational, and problem-solving abilities.

- Team-focused, culturally sensitive, and adept in communication.

Benefits

- Competitive salary with performance incentives.

- Opportunities for professional growth.

- Involvement in community events and a supportive work culture.

Join Us in Making a Difference!

Apply now to bring your skills to a facility that values quality care and compassion at Jamiyah Nursing Home.

Job Description

The Signature Research Programme in Health Services & Systems Research (“HSSR”) in Duke-NUS Medical School is a centre of academic excellence for research and education on the organisation, funding and delivery of health services. The programme’s focus is on public health and clinical service innovation in an increasingly complex and connected world. The major research focus of HSSR is the organisation and delivery of health and social services in the context of an ageing population. The research methods include decision science and simulation modelling, survey research, qualitative research, health economics, and implementation science and evaluation. We are also developing a range of education activities for health care professionals including short courses, graduate certificates, Masters course and PhD programmes.

A Senior Research Fellow position is currently available, and the successful candidate will be expected to perform a variety of research activities which include but not limited to the following: -

• Build up an Implementation Science core in HSSR and Health Services Research Institute (“HSRI”)
• Bring in grants in collaboration with our collaborators.
• Support research activities relevant to the scope of HSSR and HSRI.
• Be responsible for project management.
• Perform other related duties incidental to the work described herein or as assigned by the supervisor.

Job Requirements

• PhD in Public Health or Health Services Research.
• Minimum 3 years of postdoctoral work experience.
• Prior experience in healthcare would be advantageous.
• Possess strong writing and critical thinking skills.
• Have excellent communication (verbal & written) and interpersonal skills.
• Action-oriented, highly motivated, and target-focused.
• Able to work both independently and as a team player in a diverse workforce.

We regret that only shortlisted candidates will be notified.

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Product Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities:

• Define the product roadmap and vision by seeking alignment with your key stakeholders, proactively managing customer feedback, risks and dependencies.
• Guide the engineering team through each development cycle to quickly deliver new products and features to the market
• Collaborate with the UX/UI teams to design creative and scalable functions and features for customers across the world
• Analyze the product usage and user feedback for better product positioning for each market Cartracks operates in
• Work closely with multiple teams around the world to enable a first-class experience for Cartracks customers

Requirements:

• Bachelors degree in Computer Science, related technical field, or equivalent practical experience 5+ years of experience in product management or product design
• Excellent written and verbal communication skills. Willingness to present and defend your ideas to other key stakeholders
• Demonstrable success in launching new products or features with clear metrics and impact; ideally in a SaaS or start-up environment
• Familiar with web applications and programming languages such as HTML, CSS, JavaScript and API's
• Knowledge of multiple areas such as Engineering, UX/UI, Marketing, Analytics, Customer Support
• Experience in the automotive industry is a plus.

Responsibilities

• Lead a team of sales personnel.
• Actively explore business opportunities to increase sales volume.
• Identify potential markets, sales channels, competition and propose effective sales strategy plan for account expansion & development to achieve monthly and quarterly sales targets & KPIs.
• Managing all sales channels, eg. general trade, modern trade, food services and ensure daily operations functioning well.
• Establish network and build good rapport with new clients.
• Conceptualize strategic business plan that expands company’s customer base.
• Present relevant sales & operations reports and forecasts to the management team.

Requirements

• Excellent track records in consistently meeting or exceeding sales targets & KPIs.
• Pleasant personality with excellent interpersonal relationship and communication.
• Strong business acumen sense and industry expertise.
• Proven ability to drive the sales process from plan to close.
• Excellent leadership, coaching and people management skills.
• A good team player with the ability to adapt in a fast paced environment.
• Able to work independently and take initiative.
• Possess a Class 3 license

Xtremax is seeking a suitable candidate for a Senior Project Manager to lead complex, small to medium sized IT projects. Talents should have experience leading mid-to-large scale IT projects with contract value of more than S$1 million. You’ll be managing a project team with Project Executives, liaising with clients and other stakeholders.

Responsibilities

• Review the analysis of business requirements and IT solutions specifications and lead the team in developing a detailed project plan
• Review project plans to determine the timeframe, costing and the procedures for accomplishing the projects
• Manage the execution of a range of process activities from request for proposal, to development, test and final delivery
• Responsible for project deliverables, with an emphasis on quality, productivity and consistency
• Conduct timely project reviews to recommend any changes to project schedules, cost or resource requirements
• Ensure profitable delivery of quality business systems for external customers are on-time, in accordance with user and system requirements and within budget
• Manage and track alll aspects of project scope, changes, issues and risks that affect implementation
• Manage and plan the resources required from user requirement, development of functional specification, testing and user training
• Co-ordinate with the technical team to ensure that the requirements gathered are realistic and implementable
• Establish and maintain good business relationships with stakeholders to influence and achieve business goals
• Responsible for the team's projects deliverables by conducting regular status update meetings with team

Requirements

• Strong communication skills
• Bachelor's Degree
• 4 to 5 years experience in Project Management and leading Web Application Projects preferred
• Candidates with PMP or ITPM certifications are preferred

Job Summary:

• Industry: Healthcare
• Working location: Kent Ridge

Job Responsibilities:

• Leads quality improvement initiatives and spearheads innovation projects, identifying areas for enhancement and implementing best practices.
• Assists in managing the day-to-day operations of the department, ensuring high standards of patient care and staff performance
• Analyzes data and prepares reports on quality metrics and innovation outcomes.
• Conducts training on quality improvement, new technologies, and innovative care practices, including facilitating quality improvement workshops.
• Ensures compliance with healthcare regulations and organizational policies. Supports Nursing in compliance to audits’ standards.
• Participates in interdepartmental meetings and committees to represent the Nursing Departments’ quality and innovation interests.
• Supports the department in managing administrative support and coordination with external parties for innovative projects and research grants.
• Establishes and maintains relationships with funding agencies, potential partners, and other stakeholders in the healthcare innovation ecosystem.
• Facilitate, coordinate and support Nursing Leadership with the department's annual work plan.
• Consolidates, reviews, and analyses periodic and ad-hoc statistical and management reports
• Undertakes any other tasks assigned.

Job Requirements:

• Bachelor’s Degree in Business/Engineering/Industrial Design/Healthcare from a recognized institution.
• Possess knowledge of quality improvement methodologies and innovation processes in healthcare.
• Strong understanding of AI and robotics applications in healthcare, or willingness to learn.
• Proficient in Microsoft Office, in particular Word, Excel and PowerPoint.
• At least two years of experience in facilitating workshops and conducting training.
• Familiarity with data analysis and statistical tools
• Knowledge of lean management principles and Six Sigma methodologies.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only short-listed candidates will be notified.

Registration No: R24123448 / EA Licence No: 12C6253

Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed.

An exciting opportunity for a fixed term Project Manager position has opened in AIS. If you are someone who is driven in making a positive difference and with passion for growth and development, this role is meant for you!

This fixed term role is for a minimum period of 2 years.

Applicants are required to read the job description for the role prior to applying and submit a curriculum vitae and a duly completed copy of the School's Job Application Form (downloadable from the school's website) to the email address: [email protected] by 05 December 2024. Kindly ensure that the position title is clearly specified in the job application form.

Further information about this position is available in the job description found in the AIS website at https://www.ais.com.sg/work-for-us-positions-vacant/

Only applications submitted using the school's job application form will be considered.

Position Requirements:

• Minimum 8 - 12 years of relevant experience in Project Management and coordination
• Experience in Program Risk Management and Change Management
• Able to understand construction and technical drawings, specifications and requirements
• Strong experience and knowledge in construction and workplace safety regulations
• Highly motivated and adaptable with a ‘can-do’ attitude
• Effective communication skills
• Highly proficient in Microsoft Office (Word, Excel, Power Point, Project)
• Knowledge in auto-cad
• Requires after office hours and weekends work
• Able to work independently with little supervision and guidance

Qualifications:

• Degree in Project Management / Mechanical / Electrical / Civil Engineering or equivalent with minimum 8 years of relevant experience or Diploma in Project Management / Mechanical / Electrical / Civil Engineering or equivalent with 12 years of relevant experience

Job Responsibilities:

• Determine and identify new business opportunities by analyzing business needs in the Government Sectors.
• Preparation of business development plan, define and follow up which in line with the sales targets and objectives.
• Analyze and clarify Tender Bids and RFQs (Request for Quotation) or opportunities during pre-tender and tender phase.
• Lead and organize tender preparation, reviews and submissions in order to ensure completeness in quality, technical and risk compliance, and on time tender submission.
• Consolidate and analyze technical, bill of quantities, price schedules, cost/quotes, financial data and commercial contract in order to ensure technical compliance, risks mitigation and competitiveness during tender preparation and clarification phase.
• Arrange project involvement during Tender stage and manpower planning with project to come up with project organization chart and preliminary cost.
• Enhance and consolidate quotes in order to reach target win price and to prepare Tender Evaluation for management approval for tender Operating Profit Margin.
• Lead and execute tender interview presentation in a professional manner to increase win rate.
• Lead and organize tender reviews and meetings in order to ensure completeness and quality handover to project management team.
• To manage, coordinate and conduct the sales activities to achieve sales target and profitability target for the Company.
• Handling of client and commercial issues, i.e. enquiries, terms and condition, payment schedules, complaints.
• Identify and manage calculated risk in each sales opportunity.
• Coordination of regional / global contracts.
• Provide market information and participate in direct marketing strategy or planning.
• Attend conferences, meetings and industry events to grow the pool of partners to aid in expanding the range of services.

Job Requirements

• Bachelor’s degree in Civil or Structural Engineering preferred.
• Prior experience in building engineering and construction is preferred.
• Proven experience (3-5+ years) in tendering for government projects, business development, or a similar role.
• Experience in dealing with Government Authorities.
• Strong negotiation, communication, and interpersonal skills.
• Analytical thinking and data-driven decision-making abilities.
• Familiarity with market research, lead generation, and sales pipeline management.
• Ability to develop long-term strategies for client acquisition and retention.
• Proven track record of driving revenue growth.
• Goal-oriented with a focus on results and outcomes.
• Ability to network and forge strong relationships within the industry.

Overall Role Purpose:

Reporting to the Area Sales Manager, you will be responsible for the revenue generation of the geographically assigned sales territory (portfolio). You will be expected to develop, service, retain our existing customers as well as acquire new business opportunities.

• Act as customers' point of contact within DHL Express, by liaising closely with relevant departments to ensure that their queries, problems or issues are dealt with appropriately.
• Manage portfolio of existing customers and potential customers via 'face to face' sales visits.
• Produce necessary information for management to evaluate performance vs. key performance indicators.
• Ensure that all customer issues relating to customer service, service recovery and credit control are coordinated and managed though the relevant DHL Express departments.
• Regular meetings with Marketing and Sales management to evaluate personal sales strategy/plan, so as to ensure that the required revenue and shipment results can be achieved.
• Develop a weekly customer visit cycle / Follow Global Call Planning Tool (based on 6 visits a day, mix of 40/30/30) to secure Ship-To-Profile of existing customers, gain Share-of-Wallet and new customer.
• Complete GSP sales reporting requirements in a timely manner, which includes Time Sheet, Activities and Opportunities updates in COMET.
• Weekly Pipeline movement reports to Sales Management.
• Adhere to regional/country standard profit margins and discount guidelines.
• Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximize growth within the existing customer base.
• Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
• Conversion of qualified leads into customers (First Time Buyers) and develop and penetrate existing accounts (Retention and Development).
• Continually develop knowledge of DHL Express' products & services and general commercial awareness in order to provide the best possible solutions to the customers.
• Control all documentation and data relating to customer visits, agreements and terms of reference to ensure that customer information is maintained accurately in customer database.
• Analyze and monitor customer data to measure success and identify fluctuations/trends, so as to decide on relevant follow up actions.
• Ensure all customer agreements are cost-sensitive, so as to ensure a suggested minimum pricing tariff is set and adhered to.

Job Requirements:

• Preferably with Degree in Business or equivalent
• Minimum of 3 years of sales experience
• Strong communicator (in written & spoken English) with excellent numeric and presentation skills
• Strong individual who can work independently and within a team to deliver results
• Able to maintain effective performance under pressure

Key Responsibilities:

The CGT Customer Service Operations Manager is accountable for providing comprehensive and extensive customer and patient (where applicable) care and, as a customer experience gatekeeper to support the internal stakeholders with a various range of activities, which may include (but are not limited to):

• Serve as the primary point of contact for product requests in coordination with internal stakeholders for timely responses.
• Manage the end-to-end process of product requests by ensuring timely delivery and resolving potential issues.
• Minimize delivery time while maintaining reliability through efficient coordination and proactive planning.
• Lead and contribute to process improvement projects (streamlining processes, improving accuracy, and enhancing efficiency).
• Conduct Cell Therapy platform (CellChain) training sessions for hospital centers, making sure that they have the necessary knowledge and skills to effectively utilize the platform.
• Manage external user access to the Cell Therapy platform (CellChain), ensuring data security and compliance.
• Enhance team skills and operational excellence by promoting a culture of continuous learning and improvement.
• Ensure subject matter expertise to maintain a high level of knowledge and expertise in their subject area, providing informed guidance and support to stakeholders.
• Collaborate with cross-functional teams, internal and external stakeholders, and management to leverage their expertise and contribute to decision-making processes.
• Resolve customer queries by focusing on efficient and effective communication to enhance the overall customer experience.
• Develop and implement innovative solutions to enhance the overall customer experience, identifying areas for improvement, and seeking ways to exceed customer expectations.
• Customer centric approach: Operational account management (non-promotional), including understanding the hospital’s set-up and knowing the operational KPIs (number of orders, manufacturing starts, etc.)

Commercial setting:

• Provide patient services such as travel assistance to patients and their care givers, as applicable.
• Coordinate local cryopreservation logistics and payment process, as applicable.
• Oversight of the local release, logistics and system transactions process related to shipment via distribution depot, as applicable
• Coordinate and contribute to cross-functional commercial meetings, by collaborating with multiple stakeholders to address topics such as product requests, market trends, and customer needs and insights.
• Own the Product Request process for all sites’ onboarding and ensure accuracy of the master data set-up.
• Support with regulatory, RMP and outcomes-based reporting, as applicable based on local country requirements.

Clinical trial setting:

• Create and execute the End-to-End operational treatment process to fit the trial design and protocol.
• Support pan-Therapeutic Area (TA) set up and roll out in close collaboration with the cross-functional clinical trial teams.
• Participate in Site Initiation Visits (SIV) in collaboration with internal stakeholders to support timely site readiness for First Patient First Visit (FPFV). This involves ensuring smooth onboarding processes, correct master data set-up and providing support to external users.
• Manage slot requests and communicate key milestone timelines to both external and internal stakeholders. This includes coordinating with various teams to ensure smooth and efficient scheduling.
• Key gatekeeper for critical KPIs: DtD/VtD. Work closely with cross-functional clinical trial teams in supporting clinical trial protocols and the respective vein-to-door and door-to-door metrics.

Essential Requirements:

• Education: Bachelor’s degree minimum.
• Work Experience: +5 years in customer support (service) in healthcare industry.
• Laguage: Native level of Korean is a must, Fluency in English is a must, Business proficiency in Chinese is preferred, Business proficiency in Japanese is preferred.
• Supply chain / logistics experience is highly preferred.
• Understanding of the pharmaceutical industry and healthcare business service offerings and customer needs.
• Strong track record of successful team collaboration and delivery of results.

Our client, a MNC in Freight Forwarding industry is seeking for a Freight Manager ( Documentation ) - $ 8,500.00 + AWS + VB / MNC / CENTRALWEST AREA

Requirements

• Degree or Diploma in Logistics / Supply Chain or relevant
• Min 7 to 8 years experience overseeing a team of 10 to run a Sea / Ocean Freight Export Operation for key account clients
• Extensive background in Freight Forwarding industry (Agent environment)
• Strong experience in Shipping, Booking and full Documentation functions
• Strong leadership skill
• Possess good communication & interpersonal skills

Others

• Salary: $ 8,500.00 + AWS + VB
• 5 days work week, office hour
• CentralWest area

Interested candidate can your resume (preferably word format prefer) to [email protected]

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

The Central Procurement Office seeks a highly motivated and experienced individual to join our Business Partnering & Shared Services team. The successful candidate will collaborate with both external and internal stakeholders and ensure the success of the team in delivering a full spectrum of procurement activities to meet the dynamic needs of the businesses in departments at NUS Bukit Timah Campus

Duties and Responsibilities

Relationship Management and User Support
• Manage relationships and communications between users and procurement
• Provide end-to-end support and guidance to users on procurement policy, procedures and system
• Primary point of contact between users and other specialist departments, e.g. Legal and Finance
• Conduct training programs for university staff on procurement policies, procedures, best practices and system

Procurement Planning and Category Management
• Conduct procurement planning
• Produce regular reporting of procurement performance and spend analysis
• Conduct analyses to identify potential consolidation opportunities to optimise procurement efficiencies
• Develop a sound supplier network, manage supplier relationships and contracts
• Drive strategic category management of assigned commodities in the General Goods and Services (GGS) category at university level

Procurement Operations
• Administer quotation and tender processes and review procurement documents
• Participate in the evaluation of bids and conduct negotiations, prepare recommendation reports, and facilitate the approval and award of bids in consultation with users
• Perform procurement transactions timely in NUS' procurement system, Ariba (i.e. publication, bid download, award, PO creation, goods receipt) to meet service levels
• Identify and implement procurement processes improvements to streamline workflows

Additional Responsibilities
• Any other duties assigned by the University and the Department

Qualifications

1. Recognized University degree
2. Minimum 5 years procurement experience familiar with tendering processes, bid evaluations, report writing and contract negotiation
3. Good interpersonal, communication and time management skills
4. Results oriented with a demonstrated commitment to teamwork
5. Experience as a change agent in an organisation
6. Proficient in SAP Ariba and Microsoft Office
7. Strong proficiency in written and spoken English for drafting tender specifications and facilitating effective communication with stakeholders and suppliers

What You'll Do:

Develop detailed project plans, timelines, and budgets that wow our clients
Drive sales by pitching innovative event concepts to potential clients, showcasing how we can elevate their brand through unforgettable experiences
Set clear project goals that align with what our clients and the organization want to achieve
Be the main point of contact for clients, keeping them in the loop and ensuring they are happy with our work
Rally our cross-functional crew, assign tasks, and keep communication flowing to ensure each event runs smoothly
Manage the day-to-day execution of events, troubleshooting any hiccups that come along the way
Handle event budgets, track expenses, and find creatives ways to save costs without compromising quality
Implement processes to ensure every aspect of our events is top-notch and meets client expectations
Create and share regular updates with management about event progress, successes, and what's next
Look for ways to improve our event planning processes and share best practices with the team
Help grow our junior team members and build a vibrant event management culture Stay on the cutting edge by exploring new trends in event management and engagement
After events, create detailed reports on what went well, areas for improvement, and lessons learned
Build long-term relationships with clients and pitch ideas for future projects

What We're Looking For:

Experience in event and project management, especially with clients
Sales experience with a knack for pitching event ideas and securing projects Super organized and able to juggle multiple events simultaneously
Strong communicator with awesome people skills
Team player who can lead and inspire others
Experience managing event budgets
Problem-solver with a knack for analysis

• Ensure QSC standards and team commitment across all levels.
• Interview, train, and support restaurant managers.
• Coach and ensure restaurants are fully staffed and efficient.
• Educate staff on HR policies, safety, and food handling.
• Maintain brand standards and oversee local promotions.
• Identify business opportunities and manage restaurant budgets.

Requirements:

• 5+ years F&B experience.
• Strong leadership and customer service skills.
• Knowledge of food safety and restaurant guidelines.
• Singaporean/PR only, immediate availability.
• Food Safety Hygiene certification.

Benefits:

• $1000 joining bonus.
• Monthly performance bonus.
• Medical, dental benefits, and annual leave.
• Career growth opportunities.

For interested applicant, click 'apply'

EA Reg no: R1328476
EA License No: 16C8443
EA Personnel Name: Melody
EA Personnel No: R2095899

• Oversee outlet operations, ensuring health, safety, and hygiene compliance.
• Hire, train, and schedule staff.
• Handle customer complaints and ensure satisfaction.
• Manage stock inventory and report daily sales.
• Prepare food orders and perform other ad-hoc duties.

Requirements:

• 2+ years F&B experience.
• Strong interpersonal and customer service skills.
• Knowledge of food handling and safety standards.
• Singaporean/PR only, immediate availability preferred.

Benefits:

• Monthly incentive and joining bonuses (Full-time).
• Flexible working hours, staff discount, and meals.
• Career advancement opportunities.

Locations:

• Islandwide: Jurong West, One-North, Woodlands, Yishun, Ang Mo Kio, Marine Parade, Simei, Downtown East, Redhill, Dhoby Ghaut, Hougang, Bedok, Sengkang (Upcoming).

For interested applicant, click 'apply'

EA Reg no: R1328476
EA License No: 16C8443
EA Personnel Name: Melody
EA Personnel No: R2095899

Job Description:

• We are seeking an experienced Business Development Manager to join our shipping and
• logistics company. The ideal candidate will have 3 years of experience in the shipping and
• logistics industry with a strong background in freight forwarding. As a Business Development
• Manager, you will be responsible for identifying and pursuing new business opportunities to
• increase revenue, market share, and profitability.

Key Responsibilities:

• Develop and implement business development strategies to achieve the company's sales goals and objectives.
• Identify and pursue new business opportunities by prospecting, qualifying, and closing deals.
• Build and maintain strong relationships with existing clients and stakeholders.
• Collaborate with other departments, including sales, operations, and finance, to ensure a seamless customer experience.
• Analyze market trends and competitor activities to identify business opportunities.
• Prepare and present proposals to clients that align with their business needs and objectives.
• Participate in industry events and conferences to promote the company and build relationships with potential clients.
• Prepare and present business development reports to senior management on a regular basis.
• The loading and unloading processes may vary from day to day, particularly during busy periods

Requirements:

1. Masters degree in business administration, logistics,Engineering or a related field.
2. 3 years of experience in shipping and logistics, with a strong background in freight forwarding or sales manager in logistics.
3. Proven track record of developing and implementing successful business development strategies and achieving sales targets.
4. Excellent communication, negotiation, and interpersonal skills.
5. Ability to analyze data, identify trends, and make informed decisions.
6. Strong customer focus and a commitment to providing exceptional service.
7. Ability to work independently with minimal supervision.