Total 13,190 Manager job vacancies in tanah merah harbourfront and marina bay north east

Situated in the heart of Singapore's Central Business District, Rakuten Asia Pte. Ltd. is Rakuten's Asia Regional headquarters. Established in August 2012 as part of Rakuten's global expansion strategy, Rakuten Asia comprises various businesses that provide essential value-added services to Rakuten's global ecosystem. Through advertisement product development, product strategy, and data management, among others, Rakuten Asia is strengthening Rakuten Group's core competencies to take the lead in an increasingly digitalized world.

Rakuten Group, Inc. is a global leader in internet services that empower individuals, communities, businesses, and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content, and communications to approximately 1.7 billion members around the world. The Rakuten Group has nearly 32,000 employees and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/

We're looking for a Product Manager who have strong technical background and leads various Platform that support to digital marketing activity.

The candidate will be responsible for strengthen various digital marketing platform to resolve essential issue of our clients, business product teams, while also having both a technical and business perspective, and working with the development teams to maximize platform value. He / She will drive platform / product collaboration between teams across multiple countries, organizations and functions.

Rakuten Ichiba is a top e-commerce service in Japan and one of the largest advertisers in the world. In this position, the candidate will be responsible for working with the marketing team and business product teams to develop digital marketing initiatives to contribute to Rakuten Ichiba's growth, devising the technical solutions and working with each development teams to drive the platform development.

Responsibilities:

• Define the product vision/mission and strategy. Also, define product roadmap and leading it.
• Analyze and identify essential business issues for customers and sales/product teams, and reflect the right solutions into platform to resolve issues.
• Understand business requirements, goals and KPIs and collaborate with multiple technical teams inside and outside Rakuten to lead platform development to meet business requirements.
• Work closely with multiple stakeholders on the business side with different knowledge and backgrounds to identify the functional requirements for the marketing platform.
• Investigate the cutting-edge ad technology, industry trends and volatile business environment.
• Partner with a program manager and delivery managers in prioritization and planning for solution development (backlog management).
• Collaborate with cross-functional, cross-organizational and cross-border teams to integrate with internal and external systems, platforms, and services.
• Drive or participate in technology vendor discussions, evaluations, and selections.
• Manage product level budget and cost

Requirements:

• Bachelor's degree or equivalent
• Must have at least 3 years of project or product management experience.
• Advanced Microsoft Excel and Microsoft PowerPoint skills required to deliver presentations to both internal and external stakeholders.
• Capable of multi-tasking projects effectively.
• Excellent communication skills and conflict management skills.
• Good understanding of the internet advertising industry and internet technology.

Rakuten is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, sexual orientation, religious belief or age.

Job Description:

• Responsible for defining and implementing the company’s sourcing strategy across his/her categories in collaboration with the Sourcing Director
• Drive sourcing strategy to support strategic opportunities, global balance and help company achieve our financial plans
• Partner with vendors to deliver high-quality, trend-right merchandise at great value for our customers
• Establish a strong supplier base and develop alternative solutions to achieve product and business objectives
• Responsible for new supplier/factory recommendations and selection
• Lead the onboarding of new suppliers/factories and continuous improvements of related processes
• Partner with vendors to deliver high-quality, trend-right merchandise at great value for our customers
• Work with a cross-function team including Company's Merchants and Product Development teams to turn ideas into the merchandise in our stores
• Drive reduction of lead times and supply chain speed in order to help Company be first to market
• Utilize negotiating skills and costing expertise to ensure quality/cost, and deliver maximum bottom-line impact
• Manage multiple product categories with varying levels of detail
• Assess risk of kidswear design, construction, trims etc with QA team at development stage and guide vendors to follow safety requirements to minimize quality concerns
• Evaluate capabilities of new/existing vendors to ensure styles are allocated to the right vendors
• Perform any ad-hoc tasks/projects when required

Previous experience in a large US Sourcing/Buying office would be preferred

• Degree educated in business or related discipline
• 10+ years relevant merchandising experience, preferably with a buying office
• Proficient in Microsoft Office (Excel, PowerPoint, Outlook, Word)
• Demonstrated leadership skills, but must be a team player
• Ability to multi-task successfully and prioritize while meeting critical deadlines
• Strong analytical and financial skills is a must
• Excellent organizational skills; attention to detail
• Passionate about fashion and strong customer-sense
• Effective negotiation, influencing and sourcing skills
• Proactive, dynamic with excellent interpersonal and communication skills
• Travelling is required

Languages:

• Able to communicate in Mandarin to liaise with Mandarin- speaking buyers/vendors
• Fluent in English. And another SEA language would be an advantage

Skills/Abilities Required:

• Open and Detail minded
• Customer oriented
• Team player with leadership skills
• Good analytical skills
• Ability to work and grow in a rapidly changing and dynamic environment
• Good communication skills and able to communicate at various level of the organization,
• Able to analyze and optimize working processes

We regret that only shortlisted candidates will be notified.

EA License No.: 22S1387

Registration No.: R1544028

KPMG’s Global Mobility Services professionals advise on global mobility concerns, employment tax and remuneration reporting issues that multinational companies face when employing expatriate employees. Our Global Mobility services include providing tax planning advice to high net-worth individuals. KPMG provides comprehensive training to develop our professionals’ career.

Our Awards & Accolades:

• Regional Tax Firm of the Year – International Tax Review Asia-Pacific Tax Awards 2022
• Singapore Tax Firm of the Year – International Tax Review Asia-Pacific Tax Awards 2022
• Singapore Tax Disputes Firm of the Year – International Tax Review Asia-Pacific Tax Awards 2022

Your responsibilities include:

Mobility Consulting:

• Provide mobility consulting services to assignees and their families
• Prepare cost projection, and assignment letters and explain the relocation benefits to assignees
• Coordinate with relocation vendors on immigration and relocation logistics
• Act as the main point of contact for the assignees’ move from home to host country
• Track and monitor the progress of relocation activities
• Assist with bi-annual reviews of assignment allowances
• Assist to prepare monthly payroll instructions for assignees

Regional coordination

• Coordinate with KPMG offices on assignee tax matters
• For national insurance /pension funds, work with different KPMG entities to contact with client entities in different location

Our ideal candidate:

• At least 5 years related experience with a University degree in any discipline.
• Knowledge in global mobility, expatriate tax, or expatriate payroll will be an added advantage
• Possess the ability to work independently, multitask and perform in a fast pace environment.
• Strong organization skills with an eye for detail.
• Strong interpersonal and communication skills to work with colleagues from various levels.

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

Location: Ghim Moh

Office Hour: Monday to Friday

Senior Manager, Campaigns & Partnerships (2 years contract)

The person will be a part of the Communications and Marketing team and in charge of developing and executing key campaigns. The person should have experience working with content providers and Key Opinion Leaders (KOL) to drive campaign objectives and manage internal and external stakeholders. Works with Strategic Communications and Brand & Digital Communications units and Divisions to effectively plan and implement integrated communication campaigns and publicity initiatives to engage stakeholder groups.

What you will be working on

• Develop and execute end to end integrated marketing communications plans based on target audience profiles and the programme intent. Use data insights to recommend best media mix and communication channels.
• Develop messages based on the overall objective and adapt messages based on platforms, audiences, and content formats.
• Develop and lead the execution of Marketing communications, which includes management of content production, media plans and marketing timelines to create impactful and measurable engagement with target audiences.
• Lead in strategy, media planning and implementation of to maximise measurements and optimise media budgets.
• Manage marketing partners and develop collaborative partnership activities to support campaigns.
• Knowledge of Whole-of-Government indicators and conducts data analysis and evaluation of different marketing channels.
• Track and monitor budgets to ensure marketing approaches and spending are aligned to support communication objectives.
• Regularly review and update processes to ensure they are efficient and effective.
• Provide counsel/input to marketing and digital plans of business teams and obtain necessary approvals for all marketing collaterals and assets.
• Engage agency partners and manage agency renewals based on the review of performance indicators.
• Use media monitoring tools and analytics to measure effectiveness of marketing strategy

What we are looking for Personal Competencies:

• Excellent written and spoken communication skills.
• Able to multi-task and manage competing priorities.
• Adept at collaborating and managing multiple stakeholders.
• Problem-solver and a driver of positive change
• Self-motivated, results-driven, and meticulous

Skills & Knowledge:

• At least 6 years of relevant professional experience in marketing and campaign measurement with a track record of success.
• Experience working with senior management and can translate management goals into measurable outcomes.
• Familiar with multimedia platforms and content creation on multiple channels.
• Ability to mentor more junior members in the team.

Should you be interested in this position, please contact Juliana at 9230 6374

( https://wa.me/6592306374) your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1879595 Juliana Lin Yuzhen

KPMG Tax Services assists organisations with their tax compliance obligations and help to enhance their commercial value through tax planning, and incorporating tax strategies into an overall business strategy. As part of the integrated global network, the Transfer Pricing Practice in Singapore provides transfer pricing planning, documentation, audit defense, dispute resolution and Advance Pricing Agreement (APA) solutions to large multinational clients.

The role involves:

• Partnering our clients to understand their financial circumstances and organisational objectives and develop effective business solutions tailored to their transfer pricing needs
• Managing the delivery of transfer pricing engagements and identifying opportunities for transfer pricing and other services
• Coaching and mentoring junior staff to build up our transfer pricing capabilities.
• Working closely with Partners to identify business development opportunities

The ideal candidate should possess:

• Possess a university degree and/or post-graduate qualification in Accounting, Economics, Finance, Business or Law; with at least 5 years of transfer pricing experience in a Big 4 audit firm, or a tax authority.
• Possessing an accreditation by SIATP will be an added advantage.
• Have a thorough understanding of the OECD transfer pricing guidelines and international transfer pricing environment.
• Knowledge of Singapore transfer pricing guidelines will be an advantage.
• Have excellent research and report writing skills and analytical mindset.
• Be committed to technical excellence and has an outward-looking, people-oriented personality with great English communication skills.
• Have strong leadership qualities and organisational skills.
• Be strongly driven and committed to deliver cutting-edge solutions for our clients from a wide spectrum of industries.

Only shortlisted candidates will be contacted by the KPMG Talent Acquisition team.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

Job Descriptions:

• Lead the design, development, and deployment of a high-frequency, low-latency pricing and execution engine, ensuring it meets the requirements for robustness, performance, and scalability.
• Guide, mentor, and manage a team of engineers (10+ staff) specializing in low-latency trading technologies, located in Kuala Lumpur and Singapore.
• Collaborate with product managers and stakeholders to define and refine project specifications and deliverables, aligning them with business objectives in the trading sector.
• Implement and maintain best practices in coding, testing, and deployment processes to ensure the reliability and security of the trading platform.
• Monitor performance metrics and optimize the system to ensure the trading engine operates at peak efficiency.
• Stay updated with advancements in trading technology and propose the integration of cutting-edge tools and practices.
• Manage project timelines, resources, and risk assessments to ensure timely delivery within budget constraints.
• Ensure the security of data transmission and system access to protect sensitive financial information and comply with regulatory requirements.

Job Requirements:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Extensive experience in software development leadership, specifically in building high-frequency, low-latency systems for financial markets.
• In-depth knowledge of network configurations, data transmission, and latency optimization for the development and maintenance of a low-latency trading system.
• Strong understanding of distributed systems, including synchronization, data consistency, and fault tolerance, essential for maintaining the stability and scalability of trading platforms.
• Deep understanding of trading algorithms, data structures, and real-time systems architecture.
• Proven capability in leading technology teams in a fast-paced, high-stakes environment.
• Exceptional problem-solving skills and proficiency in performance tuning and scalability engineering.
• Proficiency in performance-critical programming languages such as C++, C#, or Go.
• Excellent communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Experience with Agile/Scrum methodologies and a strong grasp of the full software development lifecycle.

IN.FOM (www.infom.asia) is a regional communications agency founded in Jan 2011 by two highly-experienced and respected communicators who believe in hands-on direct-to-client counsel and deliver results that matter. In the last few years, we have won numerous local and regional industry accolades for the many communications campaigns that we have conceptualised and delivered for our clients that include Samsung, Grab, Intel, Expedia, Poly, Herbalife and SGInnovate.

In addition to being named Singapore's PR Agency of the Year in 2015, 2017 and 2019 by IPRS; and the Best Global Technology Agency by Holmes Report (now known as PRovoke) in 2018, we have also won the "The Best Specialist Agency To Work For in Asia Pacific" award in 2017. In 2020, we were named by PRovoke as one of seven Agencies of the Decade in Asia Pacific.

Role

You should be an experienced, broadly capable project and communications manager or director with at least 5 years’ experience in a similar role in a PR agency or in-house, able to handle a wide range of assignments, projects and/or clients with a high degree of success and independence. You have the confidence and support of multiple client contacts.

Capabilities Expected

You are able to demonstrate high-level professional knowledge and skills, and should be able to manage a piece of a large account or a few smaller ones, with little top cover from your team leader.

You should have project management, budgeting, counseling, programming, people management (third party event organisers, and related personnel), and emerging business development skills.

You take responsibility for the projects that you manage, providing excellent client service, applying the agency’s best resources, and successfully managing people involved in projects and managing profitable growth.

Account Management

• Perform day-to-day account work which may include: developing program activities and a wide range of written materials (including strategy papers and press releases), coordinating events, maintaining client and media contacts, managing projects performed with and by others and supervising more junior staff
• Develop and manage projects/programs, including implementation plans, evaluation mechanisms, staffing plans, budgets and timelines
• Independently handle several small accounts or major projects of a large account, performing much of the day-to-day work with assistance from both more junior and more senior staff as appropriate
• Client’s primary day-to-day contact on projects, or, for smaller accounts, is the contact for the full account
• Develop presentations for clients relative to project management/program status under the supervision of the team leader
• Keep team(s) appropriately informed and involved in projects
• Identify and secure help on emerging account problems
• Able to articulate and apply agency vision, goals, practice areas and capabilities
• Fully familiar with the communications plans for accounts and understands and track clients’ businesses
• Act as a liaison between client, outside suppliers (graphic designers, photographers, A/V houses, etc.) and, as appropriate, other internal and external audiences (e.g., employees, media, interest groups)
• Communicate with client contacts and others in a professional, positive and appropriate manner
• Generally familiar with the work of other account teams

Professional Skills

• Growing depth and diversity of account experience to provide informed public relations counsel
• Strong understanding of public relations and a demonstrated ability to achieve public relations objectives
• Develop and draft programs materials based on team input
• Oversee and direct media campaigns. Has established relationships with senior print and broadcast journalists
• Capable writer and able to generate a range of materials (e.g., client memos, press releases, speeches, articles, case histories, byliners, backgrounders, op-ed pieces, brochures and collateral materials as well as program proposals, which require minimal editing
• Demonstrate competence at using internal and external research capabilities and in preparing in-depth analyses
• Able to contribute to presentations using internal or external resources
• Balance work load and tasks, communicating effectively with team members to reliably implement assignments on budget and on time
• Demonstrate solid teamwork capabilities while beginning to build supervisory skills
• Efficiently and effectively plan and manage events (e.g., press conferences, media tours, analysts meetings, advocate briefings, etc.) with minimal supervision

Key Responsibilities:

• Client Acquisition: Identify and target potential corporate clients through research, networking, and cold calling.
• Relationship Management: Build and maintain strong relationships with new and existing clients to ensure long-term partnerships.
• Sales Presentations: Prepare and deliver compelling sales presentations and product demonstrations to prospective clients.
• Proposal Development: Create and present detailed proposals and contracts that align with client needs and company objectives.
• Negotiation: Negotiate terms and conditions with clients to close sales deals.
• Market Research: Stay informed about industry trends, market conditions, and competitor activities to identify new opportunities.
• Sales Reporting: Maintain accurate records of sales activities and client interactions.
• Target Achievement: Meet or exceed monthly, quarterly, and annual sales targets and quotas.
• Feedback Collection: Gather client feedback and insights to help improve products, services, and sales processes.

Experience

• Experience in immigrations

Skills:

• Excellent verbal and written communication skills.
• Strong negotiation and closing skills.
• Ability to build and maintain relationships.
• Proficiency in MS Office Suite.
• Analytical and problem-solving abilities.
• Self-motivated and goal-oriented.

Personal Attributes:

• High level of professionalism.
• Adaptability and resilience.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
  

The Business Risk team

Our team helps organisations tackle issues around governance, risk, and controls so that they can make strategic and risk-informed decisions. We support financial institutions and other businesses by conducting internal audits, assessing the effectiveness of their internal audit teams, reviewing internal controls, advising on regulatory compliance, and improving governance through enterprise risk management.

At the heart of our young and dynamic team is a growth mindset. The non-silo culture allows our team to openly bring up questions and ideas to the leaders. In turn, our leaders are dedicated to helping our team nurture their skills and grow in their careers. During peak periods, our team work closely together and support one another to bring value to clients in a timely manner. The team primarily works with clients in the financial services industry and projects may entail cross-border collaboration with other GT member firms and international travel.

Senior Consultant’s responsibilities include:

• Conducting research on client background and key risks, including the applicable MAS regulations for financial institutions
• Developing the scope of review, propose tailored audit work program and time schedules
• Coordinating kick off meetings and other planning activities
• Performing interviews/workshops with key stakeholders/senior management and testing of complex areas
• Preparing written reports, organising closing meetings, wrapping up audit work files, and supporting in the closure of the engagement
• Providing guidance to junior team member, as required
• Supporting the building and maintaining of relationships with clients and assisting with business development

Assistant Manager’s responsibilities include:

• Conducting research on client background and key risks, including the applicable MAS regulations for financial institutions
• Assisting the scope of review, propose tailored audit work program and time schedules
• Coordinating kick off meetings and other planning activities
• Assisting in interviews/workshops with key stakeholders/senior management and testing of complex areas
• Assisting and preparing written reports, organising closing meetings, wrapping up audit work files, and supporting in the closure of the engagement
• Supporting the building and maintaining of relationships with clients and assisting with business development
• Performing risk assessments on key business activities and determine the scope of review, in conjunction with the clients’ senior management
• Planning the audit approach and prepare the audit work program including determining the audit procedures and overseeing delivery of the audits from planning to completion. Perform review of the team members’ work
• Participating in issues discussion with client key stakeholders and seek to understand the broader impact of the issues/gaps identified in the audit reviews
• Preparing the draft written reports covering the audit findings (control issues/gaps) and proposing corrective action plans including obtaining agreed actions plans from management

Qualifications and requirements

• Recognised Bachelor's or Master's degree in Accounting, Finance, Business, or other related fields.
• For senior consultant, at least 2 years of relevant experience, preferably in a risk and control and compliance position in a big public accounting firm or a commercial environment. Individuals with a background in external audits may also apply.
• For assistant manager, at least 4 years of relevant experience gained in internal audit, or risk/compliance in mid-tier or big public accounting firm
• Professional qualification (CPA, CA, CIA) is highly preferred but not a pre-requisite
• Demonstrated good industry knowledge in either financial service/banking, oil and gas, and others
• Proven knowledge of internal audit standards (IIA) and good understanding of processes, risks and controls
• Knowledge in internal audit analytical tools is desirable but not required
• Flexible mindset, with a creative approach and ability to think out-of-the-box
• Process-minded, organized, with an eye for detail and excellent analytical skills
• Technical knowledge of relevant business risk areas. Familiarity with the Financial Services industry is preferred.
• Ability to prioritise and work independently and as a team player
• Strong sense of accountability, good time management and project management skills
• Effective report writing skills, proficiency with MS Office, strong analytical and interpersonal skills
• Candidates with data analytics skills will have an advantage.

· Represent company in corporate meetings (Both in Singapore and in China).

· Acquire new partnerships in the China market.

· Creating, optimizing, and monitoring corporate travel policies.

· Analyzing and preparing reports on travel tours.

· Maintaining positive relationships with vendors of direct travel, such as car rentals, hotels and airlines.

· Negotiating preferred rates with vendors of direct travel.

· Planning and running travel tours for different purposes such as recreation, education and business.

· Managing and overseeing all travel-related documentation, including payments, itineraries, visas, medical, and legal forms.

· Assisting with any travel-related issues that may arise

· Ensuring the operations to run smoothly

Job Requirements

· A minimum of 5 years experience in the travel industry is a must

· Knowledge of travel management process

· Excellent communication and interpersonal skills

· Well organized and able to work independently with a high level of initiative and drive

· Able to travel regularly if work requires

Brief Description & Role

Addvalue is a leading satellite-based communication solutions company that provides state-of-the-art communication terminals for use in space, in the air, at sea and on the ground. The company also offers extensive engineering and integration services to its customers including leading organizations in commercial, defence and space industries.

Addvalue is extending its talent pool to include individuals who can work closely with our business and engineering members to provide technical support and commissioning services for the sophisticated embedded RFSoC hardware products.

Responsibilities

• Develop sale leads, work with partners and manage product sales on a global basis.
• Develop marketing collaterals or technical support documents to facilitate sales and customer support.
• Manage accounts and provide pre-sales and after-sale support in turn of product familiarization, training and commissioning.
• Contribute to internal product strategic process with the aim to ensure continual market relevance and new development programs.

Requirements

· At least a Degree in Electronics Engineering, preferably in wireless communications, RF electronics, with proven working experience in RF/hardware electronic embedded system design and development.

Skills, Experiences & Knowledge

• Confident and familiar with customer engagement.
• Able to apply critical thinking in tackling challenges and solving problems with a strong sense of ownership.
• Able to articulate ideas/concepts effectively. Fluency in English as a working language with effective written and spoken communication skills, social and interpersonal skills.
• Experienced in project management methodologies will be desirable.

Our client is a leading Multi tech Social Media company. The role will help to ensure support, drive customer and partner growth, retention, and advocacy.

Job Responsibilities:

• Act as a point of escalation for long-tail partners and clients, coordinate customer calls and remote troubleshooting when required.
• Own and engage with a growing portfolio of partners and direct clients
• Work closely with product and engineering teams to ensure high customer satisfaction
• Collaborate with other regional Support Account Managers to review account health and proactively identify gaps in customer/product experience
• Maintain and report customer account health and other key metrics
• Ensure that escalated Business Messaging API issues are resolved timely and communicated to the customer meeting their expectations
• Work closely with the Client Managers and Partnerships team, comprehend the business priorities and technical environments of long-tail clients and partners, as well as develop close relationships with them.
• Analyze tickets and provide recommendations that improve the customer experience. Build relationships with Product and Engineering teams to improve the product and advocate for customer needs

Job Requirement:

• Bachelor's degree or equivalent with min 3+ years of technical support experience delivering/ enabling support for enterprise applications or being in customer success/account management
• Experience of enterprise cloud software and concepts (e.g. Single Sign On), integration with cloud service providers (e.g., AWS), and APIs
• Demonstrated experience of excellent troubleshooting of customer and partner escalations in a ticket based workflow while achieving SLA requirements and managing critical escalations
• Leverage tools and technology to deliver value to multiple accounts at once through one to many programs
• Excellent communicator with the ability to simplify and clearly explain technical concepts to a non-tech savvy audience
• Excellent analytical skills to accurately respond to customer and partner needs at scale
• Ability to build relationships and effectively leverage them to remove blockers and expedite work
• Good communication and stakeholder management skills.

If you are keen on this exciting opportunity, kindly ‘Apply Now’.

*Referrals are greatly appreciated*

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd

Ramitha Ravindran

EA Licence No: 11C5502

EA Registration No. R1765539

- CBD

- Fintech | Forex Trading

- 5 Days

- Basic + AWS + VB + Flexi Benefits

Responsibilities:

• Lead the design, development, and deployment of a high-frequency, low-latency pricing and execution engine, ensuring it meets the requirements for robustness, performance, and scalability.
• Guide, mentor, and manage a team of engineers (10+ staff) specializing in low-latency trading technologies, located in Kuala Lumpur and Singapore.
• Collaborate with product managers and stakeholders to define and refine project specifications and deliverables, aligning them with business objectives in the trading sector.
• Implement and maintain best practices in coding, testing, and deployment processes to ensure the reliability and security of the trading platform.
• Monitor performance metrics and optimize the system to ensure the trading engine operates at peak efficiency.
• Stay updated with advancements in trading technology and propose the integration of cutting-edge tools and practices.
• Manage project timelines, resources, and risk assessments to ensure timely delivery within budget constraints.
• Ensure the security of data transmission and system access to protect sensitive financial information and comply with regulatory requirements.

Requirements:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Extensive experience in software development leadership, specifically in building high-frequency, low-latency systems for financial markets.
• In-depth knowledge of network configurations, data transmission, and latency optimization for the development and maintenance of a low-latency trading system.
• Strong understanding of distributed systems, including synchronization, data consistency, and fault tolerance, essential for maintaining the stability and scalability of trading platforms.
• Deep understanding of trading algorithms, data structures, and real-time systems architecture.
• Proven capability in leading technology teams in a fast-paced, high-stakes environment.
• Exceptional problem-solving skills and proficiency in performance tuning and scalability engineering.
• Proficiency in performance-critical programming languages such as C++, C#, or Go.
• Excellent communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Experience with Agile/Scrum methodologies and a strong grasp of the full software development lifecycle.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

As part of the Global Account team, the Global Testing Manager compliments the team by specifically being responsible for managing the creation, tracking and reporting of designated testing and training materials for the Finished Goods COE “Centre of Excellence” and Global SAP S4/H program. This role engages, communicates, facilitates, administers and controls the regional/country resources for testing and training into the Finished Goods COE “Centre of Excellence” and Global SAP S4/H program

Specific Accountabilities

• Management of assigned testing and training administration including test script creation, management via business tool and training material management
• Timely and accurate reporting on status and progress
• Manage / report business risk, with proposed mitigations for the testing and training workstream within the overall program
• Support definition of an aligned global change management process with the wider CM global account team

Skills Required

• Workstream management
• Own the planning and management of the workstream into the COE & global program
• Control workstream scope in conjunction with Director FG COE.
• Develop, track and control workstream schedule
• Document and implement key user training
• Develop and build virtual teams
• Report workstream progress
• Escalate issues
• Manage workstream change requests.
• Work collaboratively with senior management on issues that arise during implementation.
• Strong facilitation and documentation skills
• Effective communication
• Analytical and logical approach
• Good and positive attitude
• Team player
• Flexible to travel for business trips
• Computer savvy with good working knowledge of business tools

Experience and Qualifications

• At least 5 years in contract logistics or equivalent
• Self-motivated
• Testing and/or training experience in WMS and/or operational process in an implementations or project environment.
• Experience in handling customer interaction

Desired Behavioral Traits

• Clear understanding of project deliverables and scope, being able to communicate it back
• Organized and methodical, good planner and digesting information to piecing “jigsaws”
• Strong process driven approach understanding structure and detail levels required
• Strong interpersonal skills, active listener and leading the meetings and workshops
• Driven and pro-active, driving to make things happen instead of waiting for things to happen
• Disciplined, completing each implementation for the workstream with zero tolerance to short-cuts
• Communication skills, knowing when and to whom to communicate what on
• Truthful, in dealings and relationships
• Experienced, to stay calm, focused and disciplined in face of imminent risks/disasters

Why DB Schenker?

Competitive salary package

Opportunities for career growth and development, both locally & internationally

Supportive and collaborative team environment

Access to company-wide training programs and initiatives

What’s Next?

Interested in this unique job opportunity? Submit your application today!

Responsibilities

• Offer expert technical assistance to clients regarding UPS and DC power systems, as well as battery solutions.
• Engage with end-users on-site to manage tasks like system setup, commissioning, troubleshooting, and upkeep.
• Work alongside customers and engineering teams to ensure all on-site activities are executed safely.
• Provide comprehensive training to customers on initiating and operating UPS and DC power systems.
• Ensure timely execution of maintenance agreements through diligent follow-up.

Requirements:

• Possess at least a Degree or Diploma in Electrical or Electronics Engineering.
• At least 3 years of experience within the UPS and DC power industry.
• Highly motivated individual who excels in teamwork and demonstrates strong responsibility.
• Strong skills in interpersonal communication and presentations.
• Willing to travel for business purposes
• Must have own transport

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L765V9R5

Responsibilities

• To provide finance leadership in tracking cash flow, planning and analysing project financial strengths and weaknesses and to propose strategic finance directions.
• Plan, assign, coordinate and manage work of finance staff responsible for budgeting, auditing, and accounting, locally and regionally.
• Coordinate the month-end closing process in conjunction with company guidelines.
• Oversee closing process and ensure that deadline for submission of financial statements is adhered to.
• Review monthly financial reports before submission.
• Review management reports before submission to management.
• Present accurate financial information monthly along with your analysis and explanation of material variances.
• Prepare forecast and budgets within company guidelines.
• Facilitate the annual financial statement external audit.
• Provide day-to-day leadership and work with finance staff to ensure a high performance.
• Review and ensure appropriate internal controls are in place locally and regionally for areas of responsibilities.
• Manage the professional development of all direct reports.
• Develop, implement, and evaluate Departments plans, policies, and procedures to achieve annual goals and work standards.
• Signs checks and approves payments.

Requirements

• Process recognized Finance Degree, Chartered Public Accountant (CPA) accreditation is a plus.
• More than 10 years of experience in managing financial budgets for multiple projects, preferable from engineering or construction industries.
• Demonstrate proactive, hands-on, and exhibit a positive "can-do" attitude.
• Must possess strong organizational skills and strategic agility.
• Strong team leadership skills to inspire, motivate, and support direct reports.
• East, Mon - Fri, 830am - 6pm, Basic + VB.
• Job Reference: QVX84X58

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

Job Description Summary:

The Assistant Manager, IT (Applications) plays a key role in supporting the successful operation of our IT applications – Leasing Management System, Argus for budgeting, CRM, ePOS, Autodesk Construction Cloud. This position is responsible for managing the deployment, maintenance, and user support of various applications and systems. You will work closely with the IT Manager and other team members to ensure optimal performance.

Responsibilities:

• Application Management:Assist with the planning, deployment, and configuration of new IT applications.
  Perform ongoing maintenance and updates for existing applications.
  Monitor application performance and identify potential issues.
  Document application functionality and procedures.
  Able to handle interfaces from non-SAP real estate system(s) to SAP modules
  
• User Support:Provide first-line support to users for application-related issues.
  Troubleshoot application problems and escalate complex issues to the IT Manager as needed.
  Respond to user inquiries and requests in a timely and professional manner.
  Document user support interactions and track resolutions.
  
• Project Management:Assist with the planning and execution of small to medium-sized IT projects related to applications.
  Manage project timelines, budgets, and resources.
  Track project progress and report on results to the IT Manager.
  Ensure project deliverables meet user requirements and business objectives.
  
• Collaboration:Work closely with the IT Manager and other team members to achieve departmental goals.
  Attend regular meetings and participate in discussions.
  Share knowledge and expertise with colleagues.
  Maintain a positive and collaborative work environment.
  
• SkillsT-SQL, RPA and Workato
• Other:Assist with other IT tasks as needed
  

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• Minimum 2-3 years of experience in IT applications management, user support, or project management.
• Strong understanding of real estate and financial terms.
• Proven ability to troubleshoot and resolve technical problems.
• Excellent communication, interpersonal, and collaboration skills.
• Ability to work independently and as part of a team.
• Problem-solving and analytical skills.
• Strong organizational and time management skills.
• Have experience played project roles of project manager, business analyst & solution architect
• Excellent project & vendor management skills and experience
• Effectively bilingual in English and Mandarin; the candidate may be required to work closely with IT teams and vendors.
• Certifications in Project Management (PMP, CITPM or equivalent) is a plus

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected].

We regret to inform that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd
EA License No. 01C4394
EA Reg No: R1875348 (Tewari Priyanka)

**********************************

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available

Univers provides the world’s most comprehensive decarbonization system.

We help companies and countries optimize energy systems and reduce carbon emissions with accurate, reliable, and actionable decarbonization data. Our EnOS (Energy and Environment Operating System) platform connects on-the-ground operational technology and in-the-cloud intelligence to deliver real-time energy data and data-driven carbon monitoring, reporting, and abatement.

With 220 million sensors and smart devices connected, 550GW of renewable energy under management, and a community of over 500 customers, we’re helping the world’s leading businesses get the world to net zero—and what comes after it.

For more information, please visit https://univers.com/

Due to significant growth and market demand, we are currently hiring a Customer Success Manager for our Key Accounts. The role focuses on our largest customers and prospects. It is a great opportunity to join a dynamic team which is rapidly growing. The successful applicant can expect support from the manager to enable success in an exciting, demanding, and challenging yet very rewarding role.

Mission

This role requires the candidate to be self-starting and leverage a unique combination of commercial/contractual acumen combined with customer success management. The successful candidate will use their experience to ensure that the very best service is delivered to our customers based on our contractual commitments but always being proactive and leveraging the capabilities of Univers’s wider business.

The ideal candidate will be required to use their collaborative customer management skills in a fast growing and multicultural setting in order to work closely with:

1. Customers to ensure they receive the best service, and grow their spend with Univers

2. GTM (Go-to-Market) to ensure the right priorities, focus and execution of customer account strategy.

3. Finance and our Deliveryteams with a focus of being on-time and above expectation, managing risks and issues accordingly, and ensuring GTM is aware of major concerns ahead of time

4. Marketing and Partners to ensure opportunities to raise our profile and offer wider benefits to customers is fully leveraged

5. Envision Product Domain leadersto ensure customers know about our latest relevant solutions

The Customer Success Manager is expected to support the Key Account Directors, GTM, and Business Developers in their interactions with our customers. The candidate is expected to be able to quickly learn about a customer and Univers’s role being able to identify Strengths, Weaknesses, Opportunities and Threats (SWOT) to our work and agree ways to mitigate them.

As required, the candidate will need to also support the GTM in business development activities to progress campaigns, identify leads, manage opportunities and support the execution of successful sales closing and project delivery strategies using techniques such as consultative selling, stakeholder mapping, value engineering.

Customer Success Manager

Responsibilities:

• Supporting GTM in operational matters related to customer relationship
• Undertaking value engineering and business benefit tracking/validation
• Preparing content for customer review meetings and associated outputs working with Delivery, Product, O&M teams to ensure materials are accurate and up to date
• Preparing project finances including invoices and planning/forecasting reports
• Supporting GTM in business development activities as required
• Will be assisting in Account Management and engage with customers and ideate/sell opportunities
• Be part of ongoing delivery of projects

Qualifications & Experience:

• Bachelor Degree in Business Management/Energy/Information Technology or equivalent
• At least 8 years of relevant Key Account Management experience with prior and proven experience in Customer-facing Consulting/Account management and Delivery
• Prior experience in managing Key Accounts for Thailand market focus will be a plus
• Experience in end-to-end process of project delivery
• Strong in deliverables and be the face to customer end-to-end and build a good relationship with customers
• Knowledge of Cloud SaaS solutions, IoT will be a plus
• Experience in renewals, maintenance for long-run business
• Experience in Smart Facility Management & IoT domain
• Keen interest in Net Zero / Renewable Energy
• Excellent organisational, communication and people management skills

We are seeking a driven, customer-centric Territory Account Manager to join our growing Sales organization and expand the Arista brand of Open Networking platforms. In this role you will utilize a consultative sales approach to cultivate client relationships with existing accounts in addition to the development of new white space accounts.

Arista appeals to forward-thinking organizations that value quality and innovation. Consequently, technical acumen and a track record of selling data center solutions is highly desirable.

Job Responsibilities:

• Exceed measurable sales objectives and extend the Arista brand enterprise accounts in addition to developing new logo accounts.
• You will be responsible for utilizing a consultative selling approach with key client stakeholders to address the business needs of hybrid cloud computing and siloed legacy IT systems across the Arista product portfolio including; Software-Driven Cloud Networking solutions, EOS (Open Source Network OS), Cognitive Campus Networking, WIFI Campus networking, Cloud Vision (Network Automation & Telemetry), Monitoring Fabric solutions in addition to NDR, Endpoint and our newly released AI-driven Network Identity Access security solutions.
• Meet with key influencers, decision-makers, and C-levels to present Arista’s value proposition.
• Work with Arista systems engineers to design and position compelling solutions that drive down the total cost of ownership.
• Collaborate with technology partners to identify prospects and demonstrate best-in-class solutions
• Establish and manage key channel relationships in your territory.
• Formulate strategic and tactical account plans based on periodic business reviews with your prospects and customers.
• Conduct demand generation activities such as happy hours, lunch-n-learns and technology forums.
• Collaborate with Arista peers on marketing plans and best practices.
• Keep up-to-date with technology partner solutions, competing solutions and competitor strategies.

The Team

This position will typically report to a Regional Sales Director or Country Manager. You will be part of a team that includes the best field engineers in the cloud networking industry. And, you will have the support of our industry-leading Arista TAC, proof-of-concept
resources and executive team.

Qualifications

Who Are You?

You possess a hunter mentality and have a proven track record of technology sales including cultivating relationships with existing customers in addition to penetrating new logo accounts. You are an influencer and possess the ability to act as a trusted advisor to deliver business value to both end users and key business stakeholders.
Our team looks for individuals who embody our values of trust, compassion, collaboration, respectfulness, integrity, and good-natured fun.

Minimum Job Requirements:

• BS/BA degree or equivalent in addition to 5+ years of technology sales experience.
• Proven track record of direct selling into target accounts within the assigned territory and exceeding sales targets
• You possess relevant data center or networking (LAN/WAN, SDN) industry background from a technology partner, competitor, channel partner or end user is a requirement.
• Strong rolodex and relationships within the territory
• Excellent people skills and ability to build relationships at all levels
• You possess previous selling experience and technical acumen in one or more of the following areas; Networking, SDN, NFV, Switching, Network Automation, Routing, Data Center, Edge Computing, Network Virtualization, Hyper converged infrastructure or Cloud computing.

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

· Produce valuable and engaging content for our website and blog that attracts and converts our target groupsS

· Build strategic relationships and partner with key industry players, agencies and vendors

· Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

· Oversee and approve marketing material, from website banners to hard copy brochures and case studies

· Measure and report on the performance of marketing campaigns, gain insight and assess against goals

· Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

· A Bachelor’s degree in marketing, business or any other relevant field

· Sound understanding of marketing fundamentals and tactics

· Creative thinking and problem-solving ability

· Leadership and project management skills

· Knowledge of digital marketing and social media marketing strategies

· Excellent verbal and non-verbal communication skills

· Proficiency with marketing tools and software

· Proficient in marketing research and statistical analysis

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

Responsibilities

• Planning and overseeing new marketing initiatives
• Researching organisations and individuals to find new opportunities
• Increasing the value of current customers while attracting new ones
• Contacting potential clients to establish rapport and arrange meetings
• Attending conferences, meetings, and industry events
• Developing quotes and proposals for clients
• Developing goals for the development team and business growth and ensuring they are met
• Training personnel and helping team members develop their skills

Job Description:

• Cultivate relationships with high net worth (HNW) clients.
• Comprehend the financial objectives of HNW clients and propose tailored wealth management solutions, including insurance, leverage products, structured products, and investment instruments, to foster the protection and growth of their wealth.
• Deliver exceptional customer service, ensuring a superior banking experience.
• Participate in networking and marketing initiatives to enhance the customer base.

Skills and Experience Required:

• 2 years of sales experience - preferably banking
• Local diploma is minimally required

To apply online please use the apply function
(EA: 94C3609/ R21103354)

Description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Markets and Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

We are currently seeking a high calibre professional to join our team as a Digital Engagement Manager.

Principal Responsibilities

• Take a proactive approach in monitoring and researching the market and technology developments likely to be relevant to the Securities Services industry, specifically with regard to emerging technologies such as Distributed Ledger Technology, Application Programming interface, Robotics, Artificial Intelligence, Chatbots and Cloud Computing
• Represent HSBC Securities Services in local industry forums in the arena of digital and data and to support business development and client management teams on setting the digital agenda with clients
• Promote and implement Securities Services’ digital products to clients with the objective of enhancing the client experience and improving efficiency of the HSBC Securities Services business
• Be responsible on providing demonstration on HSBC Securities Services' digital products in sale pitch presentation or client service meetings
• Drive and manage client migration projects to digital solutions, with support from Change Management and Support Team
• Collect and translate customer feedback into product features and enhancements, working closely with Product Management, Change Management and Development team to ensure that requirements are understood and that designs support the requirements
• Ensure internal awareness on new products and conduct training to ensure all internal teams familiarize themselves with the new functions and their value to the clients

Qualifications

• At least 3~4 years of experience in a business / process analysis would be required
• Good understanding of Agile and experience of operating within an Agile or Scrum structure
• Experience of working in a large scale change environment
• Strong Communicator both verbal and written with a comprehensive understanding of content and context
• Strong stakeholder management and networking skills with the ability to influence and build relationships
• Experience of working with diverse, geographically dispersed teams and multiple stakeholders
• Good Team player with ability to build and maintain highly effective working relationships
• Capable of facilitating workshops displaying good presentation skills and can tailor communication methods for the audience, environment and setting
• Strong inter-personal, communication and leadership skills (differentiate by role complexity)
• Shows good planning & time management skills with the ability to prioritize multiple tasks effectively
• Strategic mind-set, with strong conceptual, creative and analytical content
• Ability to take decisions within the scope of responsibility (Courageous integrity / Connected and collaborated approach in gathering information to make decision)
• Self-motivated and able to work independently, and under own initiative with a sense of ownership and accountability
• Positive, dynamic and resilient individual, open to change and able to adapt to changing circumstances
• Responds positively to challenge, showing consideration for others views and taking these into account when making decisions

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/embed/zjrWwmYbXqo

Responsibilities:

• Control, manage and oversee claims and customer services delivery for the products distributed and serviced ensuring all contracted service levels and KPI’s are met
• Manage all Governance Meetings with the Service Partner and companies
• Ensure that there are no data breaches and that all agreed processes are met by the Service Partner
• Manage all complaints received from any stakeholder, ensure that they are resolved and reported with full service recovery in place
• Update Brokers and Agents on any enquiries received regarding claims
• Carry out regular reviews of all pending claims cases and ensure process improvements are put in place
• Ensure that the Service Partner is fully aware, and have embedded, any changes in guidelines, product changes and process updates
• Support and where necessary, manage Agent and Broker meetings
• Act as the key point for products reinsured, for all new product launches, projects and on-boarding of new customer groups
• Ensure that Service Levels for Customer Service and Claims Delivery are met
• Provide training to the Service Partner for customer service skills, claims adjudication protocols and product knowledge including validation testing and service skills
• Adjudicate claims and provide guidance on claims assessment to the Service Partner
• Deliver performance reports as required by the business
• Carry out claims analysis in order to present key statistics and information to the key stakeholders
• Work closely with the Service Partner to assist in delivering customer service standards in line with their contractual obligations
• Ensure that the policies and procedures are in place to fully support the Service Partner so that they can deliver an optimised service
• Assist in the provision of training and support to the Service Partner on any area of service delivery as needed
• Oversight and management of the adherence to customer service protocols whether by voice or in writing to the customer and/or agent in line with agreed processes
• Excellent service delivery from the Service Partner – meeting all the agreed SLA’s
• Demonstrating the ability to handle commercial decisions as needed to respond to customer issues

Requirements

• Account servicing in insurance sector is a must
• Strong customer service skills
• Empathy and understanding
• Ability to represent and appreciate the commercial arrangements within the businesses

Interested candidates who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R23114347 (Pang Xue Ni)