Total 7,441 job vacancies in 306 tanglin rd singapore central singapore

We are seeking a skilled and motivated Demand Generation Manager to drive marketing initiatives in the ASEAN, Greater China and India. As the Demand Generation Manager for these three regions, you will be responsible for developing and executing strategies to generate demand, increase brand awareness, and support revenue growth, primarily with channel partners. You will collaborate closely with cross-functional teams to deliver impactful campaigns and initiatives that resonate with target audiences.

Responsibilities

• Develop annual marketing plan in consultation with marketing and sales leaders based on local market requirements and sales revenue target. 
• Collaborate with regional sales and marketing leaders, support quarterly sales pipeline and revenue goals by developing and executing lead generation in the Channel, Enterprise, and SMB sectors.
• Work with channel partners on enablement, solution awareness, demand generation, sales promotion, incentives, and software trial in the region through MDF programs.
• Responsible for APAC Sports Sponsorship program, planning and executing online and offline activation activities.
• Influence regional digital demand generation campaigns integrating across all channels in content syndication, social media, video marketing, key influencers, and analyst relations program.
• Monitor the competitive environment, stay connected on top trends and industry dynamics to continually define relevant opportunities and recommendations to drive the business.
• Manage local marketing budget, ensure campaign hygiene in CRM and hold regular review for optimisation with Marketing VP including sales team. 
• Stay informed about industry trends, competitive landscape, and emerging technologies to identify new opportunities and best practices for demand generation.
• Represent TeamViewer at industry events, conferences, and webinars to promote brand awareness and generate leads.
• Support local PR, work closely with local agency.  
• Maintain up-to-date marketing customer, prospect, and partner lists for the region.

Today we are looking for a sales assistant to join our talented team in Singapore. This role will be full time for 44hours per week and includes shifts at weekends and evenings.

As a sales assistant you will have the chance to offer customers a high level of service by starting conversations, selling products at the cash desk, fitting rooms and on the shop floor, processing deliveries, stock replenishment and merchandising the latest garments on the shop floor.

We’re looking for a highly driven and motivated Business Development Executive (Restaurant Solutions) for our team in Singapore. If you are looking for a place where you can gain hands-on exposure and have direct impact, then this may be the place for you!

The ideal candidate will have a track record as a significant individual contributor – comfortable working independently, whilst working closely with the management team.

This role will be based in Singapore and will report to the Sales Team Lead.

Responsibilities:

As a Business Development Executive, you will work as a member of our B2B sales team and will be responsible for the execution of our sales plan which includes:

• Introduce company’s products or services to potential customers and negotiate sales over the phone or in person
• Address customers’ questions and concerns accurately
• Maintain consistency in quality of calls and service standards
• Commit to departmental and individual sales targets assigned
• Work closely with the Vendor onboarding team to ensure smooth onboarding and activation of accounts signed
• Gather market insights on deals to target in the space
• Proactively identify potential clients and build collaborative relationships with them
• Serve as primary point of contact for holistic account relationship
• Spontaneous to collaborate cross-functionally with internal teams as part of a persistent commitment to provide top-notch support to potential clients
• Manage and expand relationships with top restaurant key partners and identify growth opportunities to collaborate for further business developments

About the job
Reporting to the Local Marketing and Communication Manager, you will support and coordinate the local marketing and communication efforts in the main market area (MMA). 

Your assignment
You will be a part of our Local Marketing & Communication team and your responsibilities include:

• Understand customer profile and behaviour research
• Participate in marketing brainstorming sessions
• Assist in the creation of content and graphics for communication channels
• Event coordination and implementation
• Carry out administrative and operations-related tasks as required
• Be involved in the development of various plans that support the initiatives of our Singapore Local Marketing & Communication team.
• Responsible for overall management of the Stores’ internal communication channels, including digital signage, notice boards, Yammer, IKANO One Intranet and Store content. Work with matrix in Service Office Corporate Communication Team. Own the channels and collaborate with other stakeholders to motivate participation and secure best practices.

Your profile

• Highly independent, fast-learner, and requires minimal supervision
• An appetite for learning more about the IKEA brand and business and gain experience in marketing and/or communication
• Excellent time and task management skills
• Excellent verbal and written communication skills
• Excellent people engagement skills
• Proficient in Adobe Illustrator and Photoshop
• Able to work for at least 4 months

Responsibilities:

• Offer guests an enjoyable, expertly served beverage/dining experience.
• Conforming to hotel standards of excellence for quality, professionalism and friendliness.
• Review basic banquet event orders and follow up on all special requests.
• Complete opening and closing side work as assigned and have all tables set according to standards.
• Anticipate and service of guests’ requirements before requests.
• Serve and clear food and beverage items in an unobtrusive and professional manner.
• Assist in doing the opening and closing beverage inventory during their respective shift.
• Organize and be responsible for final set-up arrangements.

Requirements:

• O-Level or equivalent
• At least 1 year of relevant experience in banquet or hospitality industry
• Willing to work rotating shifts, weekends or Public Holidays

• Perm
• Must have design & build of Microsoft Azure cloud infrastructure and possess a Microsoft Azure Administrator (AZ-104) certification.
• Min 3 years deep knowledge of DevOps practices and processes; prior working experience as DevOps Engineer.

The DevOps Engineer will be a part of the global IT Department and is responsible for managing, supporting, and maintaining hybrid cloud infrastructure. The successful candidate will be working together with the Network, Security and Application development team members to administer, manage and support on-prem and Microsoft Azure cloud systems and workloads.

Job Description

• Design and development of innovative solutions in the cloud, deliver cloud migration projects, and support development teams with DevOps technologies.
• Design and build of public cloud (Azure) and on-prem datacentre infrastructure.
• Manage Azure Kubernetes Service infrastructure.
• Implement Infrastructure as Code (IaC).
• Implement infrastructure compliance and security.
• Implement automation tools and frameworks for automatic code deployment (CI/CD).
• Write scripts for service quality analysis, monitoring and operation.
• Investigate and resolve technical issues by deploying updates/fixes.
• Quality control and management of the code base.

• Bachelor’s degree in Computer Engineering, Information Technology or equivalent.
• Microsoft Azure Administrator (AZ-104) certification is mandatory.
• Microsoft Azure DevOps (AZ-400) certification is preferred.
• Minimum 3 years experience in design & build of Microsoft Azure cloud infrastructure.
• Need to have deep knowledge of DevOps practices and processes; prior working experience as DevOps Engineer.
• Sound knowledge in Kubernetes (AKS), Terraform, Azure Bicep/CLI, Powershell, Git, Docker, Linux Sys Admin (RHEL, Ubuntu), Azure Networking, Azure Application Gateway, Azure DevOps, CI/CD and Jenkins.
• Demonstrable experience in Microsoft Azure Platform As A Service (PaaS) products such as Azure AppServices, Logic Apps, Functions and other Serverless services.
• Strong working knowledge of Microsoft Windows Server, SQL (Azure SQL MI), Cosmos DB, kSQL.
• Understanding of Identity and Access Management products such as Sailpoint, Azure AD.
• Proficient in Microsoft Visio and documentation.
• Experience in Confluent Cloud and Kafka will have added advantage.

• Perm
• Medical and Insurance Coverage
• Bonus

SHIELD is a device-first risk AI platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activities. SHIELD identifies the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable risk intelligence, empowering businesses to stay ahead of new and unknown fraud threats. We are trusted by global unicorns like inDrive, Alibaba, Swiggy, Meesho, TrueMoney and more. With offices in San Francisco, Miami, London, Berlin, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission – eliminating unfairness to enable trust for the world. 

Responsibilities

• Work cross-functionally with Sales, Marketing and Customer Success to identify customers who are willing to share their story to help other businesses like them
• Lead process to produce high quality customer story content, including case studies, press releases, and customer video content
• Collaborate with Product teams, Customer Success teams, and customers to gather information for creating compelling and interactive case studies that align with Marketing and Business goals
• You will support the creation and distribution of Marketing assets including customer case studies, story slides for Sales, webinars, video testimonial, social media content, press releases, and more
• Prepare questions for customer interviews, conduct interviews, and work with Marketing and Product teams to create written and video testimonials that showcase the value and benefits of SHIELD products and services for use by Marketing and Sales teams
• Develop creative, new ways to tell customer stories that turn customer stories into emotional and inspiring brand awareness content

• 5+ year of proven experience in customer marketing, customer advocacy, or a related role
• The ideal candidate will be a flexible, cross-functional team player with a passion for storytelling, customer success, and innovation
• Significant experience in B2B technology marketing with a keen understanding of the Internet ecosystem and technical audiences
• Experience writing customer case studies and producing customer videos that showcase customer success
• Strong written and verbal communication skills
• Exceptional project management and organizational skills
• Strong interpersonal skills for building and maintaining relationships with customers and cross-functional teams
• Creative thinking and problem-solving abilities
• You are excited to find and tell stories to drive benefits for both customers and SHIELD

Job Description Global Procurement  

G03 – Global Category Manager - Glass

Functional overview 

The purpose of Asahi Procurement is to safeguard the existing value and to unlock new sources of sustainable value for Asahi, our customers, and the planet. This is done through partnering with Asahi business stakeholders and a high-performing supplier network.  

Procurement capabilities are mobilized to improve product and service quality, mitigate risks, drive total cost of ownership and infuse top-line growth for Asahi local businesses.  

Asahi Procurement aspires to be the partner of choice for internal clients as well as for external suppliers; trusted for being an inspirational business advocate; connecting people and driving sustainable procurement value; while aiming to achieve operational and transactional excellence to ensure business continuity.  

Excellence in procurement is achieved by establishing strong partnerships for strategic internal and external cooperation, as well as responding innovatively and agilely to business disruptions and challenges.  

No matter if Procurement people are based in Japan, Australia, Malaysia, Europe or any other location, there is a one-direction approach used to maximize value delivery in a consistent way.  

Cost and Net Working Capital efficiency is equally important as proactive risk management is. The aspiration for continuity, sustainability, and circular economy is reflected in everything we do. Moreover, Procurement employees are not only experts in their categories but also ambassadors for corporate social responsibility. Following the Asahi Group philosophy, Procurement thinks globally and acts locally.  

Job title 

Global Category Manager - Glass

Qualification criteria  

·                University degree, preferably in Business related field (master's degree preferred)   

·                Proficiency in English 

·                7+ years of professional experience, whereof 4+ years in procurement 

·                International experience from multinational company 

·                Experience from an above-market role 

·                3+ years of proven managerial experience 

·                Procurement platform/-s experience  

·                Advanced knowledge of MS Office Suite 

Reporting to  

Global Category Director - Packaging Materials

Main interfaces 

Internally 

Senior leadership teams across the globe 

Externally 

Suppliers / other procurement organization / local authorities  

Main purpose of the job  

The primary role of a Global Category Manager - Glass is to lead and implement procurement strategies, vision, and governance across the organization. This position heads the Procurement team, fostering unity across regions and promoting the sharing of best practices and knowledge. Alongside adhering to established governance, policies, and processes, the role involves protecting the company's assets and reputation through effective internal control systems, procedures, and legal compliance. The role is also responsible for driving sustainable procurement and procurement innovation strategies, as well as creating and implementing category strategies. Responsibilities include executing strategic sourcing plans to maximize business value, building and enhancing stakeholder relationships across all procurement activities, and managing supplier partnerships. The Global Category Manager also manages and tracks plans and budgets against objectives, key value drivers, and related KPIs. Risk management, with a focus on price volatility, supplier stability, and product or service availability, is a key part of the role. The ultimate goal of the role is to contribute to operational excellence in Procurement and drive continuous improvement of Procurement capabilities and practices in alignment with Asahi's overall strategy and external benchmarks. 

Accountabilities and deliverables   

1.           Implement Procurement purpose, vision, strategies and governance.  

2.           Lead Procurement team overseeing the definition and execution of functional goals. 

3.           Promote one team spirit between all regions to enable sharing of best practices and knowledge. 

4.           Support Global Procurement People strategy and culture (incl. DEI, employee engagement and well-being). 

5.           Self-manage adherence to defined governance, policies, and processes. 

6.           Protect all company’s assets by putting in place internal control system and procedures.

7.           Protect reputation of Asahi by following applicable legislation. 

8.           Drive Sustainable Procurement (incl. CSR) and Procurement innovation strategies and projects.

9.           Create and implement category strategies. 

10.         Execute strategic sourcing plans to maximize the value for the business. 

11.         Build and enhance strong stakeholder relationship across all Procurement activities. 

12.         Develop and maintain strong partnership with suppliers including performance and quality assurance. 

13.         Manage and track plans and budgets including objectives, key value drivers and related KPIs. 

14.         Risk management focusing on extended agenda: price volatility, supplier stability, and product or service availability. 

15.         Contribute to achieving operational excellence for Procurement, including its processes and systems.

16.         Drive continuous improvement of Procurement capabilities and practices in alignment with the overall Asahi strategy and external benchmarks.  

Procurement functional competencies  

Competency Level 

1.           Category management - Advanced 

2.           Strategic Sourcing and Contracting - Advanced 

3.           Stakeholder & Supplier Management - Advanced

4.           Risk Management and Governance - Experienced

5.           Sustainability, Supplier Innovation & Value creation - Advanced 

6.           Process Excellence - Experienced 

Leadership competencies 

Competency Level 

1.            Strategic Foresight - Advanced  

2.           Shapes Culture - Intermediate 

3.           Drives Positive Impact - Advanced  

Competitive salary package.

Health, Life and Dental coverage.

Opportunities for career advancement and professional development.

Dynamic and inclusive work environment.

1. HR Strategy and Planning:

• Collaborate with School Leaders to develop and implement HR policies, processes and initiatives to support School’s strategic goals and priorities.
• Facilitates workforce planning and succession management initiatives.

2. Talent Acquisition and Management:

• Collaborates with School Leaders to develop and implement strategies to attract, retain, and develop a diverse and high-performing workforce.
• Collaborates with Key Personnels to identify staffing needs and implement effective hiring and talent management processes.
• Owns the full recruitment lifecycle, including screening, interviewing and selection, ensuring a positive experience to upkeep school’s employer branding.
• Manages onboarding and orientation processes for new employees.

3. Employee Relations and Engagement:

• Drives initiatives to enhance employee engagement, satisfaction, and well-being, including staff welfare activities.
• Champions a culture of diversity, equity, and inclusion, fostering an environment where all employees feel valued and respected.
• Foster a positive and inclusive work environment by ensuring that employee concerns, conflicts, and grievances are addressed effectively in line with legal obligations and the MOE/School’s policies.
• Support the handling of disciplinary cases.

4. HR Compliance:

• Leads the daily HR operations to ensure compliance with labor laws, regulations, and MOE/school policies.
• Maintains knowledge of market trends, best practices, regulatory changes and new technologies in HR-related matters, to appropriately advise stakeholders.

5. Performance Management:

• Manages and facilitates the performance management process for all staff types.
• Provides guidance to employees on goal setting, performance evaluations, and career development.

6. HR Metrics and Reporting:

• Conducts analysis of organizational trends in support of decision-making in HR-related matters and to evaluate effectiveness of HR initiatives.
• Benchmarking and recommending good HR practices for continual improvement.

7. Compensation and Benefits Administration:

• Manages compensation and benefits programmes to ensure competitiveness and alignment with industry standards as well as school’s objectives.
• Accountable for timely, accurate and efficient payroll activities in accordance with relevant legislation.

8. HR Operations

• Oversees day-to-day HR operations managed by the team.
• Drives and constantly review HR processes to ensure good employee experience from joining to exit.
• Provide secretarial support to School’s HR Committee and Board.

9. Supervisory duties:

• Leads a team of HR personnels, promoting a culture of open communication and teamwork.
• Coaches employee performance, ensuring staff development and empowerment.

Requirements

• Proven experience in HR leadership roles, preferably in a complex organizational setting.
• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Strong work ethic and personal integrity.
• Strong knowledge of Singapore employment laws and HR regulations.
• Strategic mindset with the ability to align HR initiatives with School’s objectives
• Excellent communication (spoken and written) and interpersonal skills necessary to build rapport and collaborate effectively with various stakeholders.
• Good knowledge of compensation and benefits strategies
• Tech-savvy, with proficiency in the use of HRIS, MS Office Suite and other office software.
• Ability to handle confidential information with integrity and discretion.
• A creative thinker and problem solver.
• Resilient and able to navigate a complex operating structure.A team player.

Job Description

• Guide and mentor teachers to raise the standard and performance in the centre
• Build a team with positive morale and highly competitive educators
• Good leadership skills in leading a team to meet company objectives
• Well verse in local regulatory agencies requirement, licensing, health and safety regulations etc
• Work closely with relevant agencies or partner to fulfill requirement
• Prepare and control expenditures
• Maintain a healthy enrolment rates
• Maintaining good relations with parents, business partner, government bodies etc
• Adhere to teaching standards and safety regulations as established by the official sources
• Prepare monthly reports and other relevant documents required by the management

Qualifications

• Degree in Early Childhood Care and Education (ECCE) or Degree in any discipline, with Diploma in Pre-school Education-Leadership (DPL)
• At least 2 years of relevant supervisory experience in a childcare setting including infant care
• Excellent communication and interpersonal skills
• Strong leadership qualities with passion in equipping and inspiring young lives
• Strong knowledge in curriculum and pedagogy

AACSB is the world’s leading voice in business education, providing quality assurance (accreditation), intelligence and thought leadership, and learning and development (e.g., conferences, seminars, digital learning) opportunities to over 1,800 member organizations and more than 1000+ accredited business schools in over 100 countries and territories. AACSB’s core values of quality, community, social responsibility, diversity and inclusion, and ethics are all viewed through a global lens in our collective commitment to transform business education for positive societal impact. Synonymous with the highest standards of excellence since 1916, AACSB connects educators, students, and business to develop the next generation of great leaders.

As the liaison to the region for marketing, advocacy, and thought leadership, the Regional Marketing and Communications Manager, will work closely with the MarCom team leaders, regional heads, managing director, and product and sales teams to provide global and regional marketing support.

How you will Contribute:

• Marketing Promotions: Develops, executes, and measures success of marketing promotion plans, activities, and budgets to support revenue goals. Develop and execute global and regional campaigns, including digital advertising, email marketing, SEO/SEM, content marketing, social media sharing, membership platform promotions, and regional sales outreach support aligned with localized language and platform needs. 

• Member Communications: Facilitates with MarCom team leaders on global and regional communications to develop personalized messaging for all channels based on member segment, role, interests, and region and to streamline communications, increase engagement rates, and drive Calls to Action (CTAs). 

• Lead Generation and Contact Management: Coordinates with sales and membership teams on standardized global processes for generating and managing leads and updating the AACSB contact database. Monitors email metrics and manages email delivery system for optimal performance. Documents and streamlines journey maps to shorten sales cycles and automates database updates in collaboration with IT. 

• Sales Support: Provides sales support tools and templates for each stage of the sales and engagement funnel, including presentations, emails, fact sheets, website landing pages, and product information pages.  

• Market/Member Feedback: Participates in regional events, to share key news about AACSB and facilitates feedback from the field to inform internal stakeholders.  

• Event Support: Collaborates with the regional heads and advocacy teams on managing the master event schedule and budget where AACSB is a presenter, exhibitor, or sponsor. Serves as onsite support for AACSB learning and development, member outreach, and advocacy events as required, including social media coverage and media relations support. 

• Fluency in the English language  

• Moderate international travel required (10%) 

• Five (5) years marketing, communications, and related experience, with two (2) years experience independently managing large projects.  

• Bachelor's degree required 

• Demonstrated, successful experience with implementing successful regionalized marketing strategies and campaigns for a global organization 

• Excellent written and verbal communication and interpersonal skills to engage effectively with a wide range of stakeholders 

• Proficiency in digital marketing tools and platforms, including email marketing, design including Adobe Suite, CRM, marketing automation, digital advertising, social media marketing, and Google analytics 

• Ability to work under pressure, manage multiple projects simultaneously, and drive campaign ROI 

Preferred Qualifications:

• Master’s degree  

• International experience in higher education or business education 

• Bi-lingual (Chinese) 

Why join AACSB?

We take pride in providing our employees with an inclusive work environment that promotes individual development. Our employees say our benefits, location, flexible work environment, and their colleagues are the primary drivers that attract and keep them with AACSB.

AACSB offers a competitive benefit package.

Job Description Global Procurement  

G10 – Global Procurement Lead: PROCUREMENT OPERATIONS 

Functional overview 

The purpose of Asahi Procurement is to safeguard the existing value and to unlock new sources of sustainable value for Asahi, our customers, and the planet. This is done through partnering with Asahi business stakeholders and a high-performing supplier network.  

Procurement capabilities are mobilized to improve product and service quality, mitigate risks, drive total cost of ownership and infuse top-line growth for Asahi local businesses.  

Asahi Procurement aspires to be the partner of choice for internal clients as well as for external suppliers; trusted for being an inspirational business advocate; connecting people and driving sustainable procurement value; while aiming to achieve operational and transactional excellence to ensure business continuity.  

Excellence in procurement is achieved by establishing strong partnerships for strategic internal and external cooperation, as well as responding innovatively and agilely to business disruptions and challenges.  

No matter if Procurement people are based in Japan, Australia, Malaysia, Europe or any other location, there is a one-direction approach used to maximize value delivery in a consistent way.  

Cost and Net Working Capital efficiency is equally important as proactive risk management is. The aspiration for continuity, sustainability, and circular economy is reflected in everything we do. Moreover, Procurement employees are not only experts in their categories but also ambassadors for corporate social responsibility. Following the Asahi Group philosophy, Procurement thinks globally and acts locally.  

Job title 

Global Procurement Lead: PROCUREMENT OPERATIONS 

Qualification criteria  

·                University degree, preferably in Business related field (master’s degree preferred)   

·                Proficiency in English 

·                7+ years of professional experience, whereof 4+ years in Procurement Operations 

·                International experience from multinational company  

·                Experience from an above-market role 

·                5+ years of proven managerial experience 

·                Procurement platform/-s experience 

·                Advanced level of MS Office Suite 

Reporting to  

Global Procurement Director ​for EXCELLENCE & OPERATIONS 

Main interfaces 

Internally 

Senior leadership teams across the globe 

Externally 

Suppliers / other procurement organization / local authorities  

Main purpose of the job  

The Global Procurement Lead for Procurement Operations will be responsible for implementing the purpose, vision, and strategies of Procurement, as well as establishing governance structures. They will provide leadership to the Global Procurement team, ensuring the successful execution of operational goals and key performance indicators. Promoting collaboration and knowledge sharing among regions, fostering a team spirit, and implementing the Global Procurement People strategy will be essential. The Lead will monitor adherence to governance, policies, and processes, safeguarding company assets and reputation. Building strong stakeholder relationships, managing budgets, and driving operational excellence are key responsibilities, along with continuous improvement of Procurement capabilities and leading global procurement operations. Additionally, they will manage the Procurement cost centre, analyse cost effectiveness, and identify saving opportunities to ensure financial well-being. 

Accountabilities and deliverables   

1.           Implement Procurement purpose, vision, strategies and governance. 

2.           Provide leadership to the respective Global Procurement team and oversee the definition, implementation and successful execution of global procurement operations goals and KPIs. 

3.           Promote one team spirit between all regions to enable sharing of best practices and knowledge. 

4.           Ensure implementation of Global Procurement People strategy and culture (incl. DEI, employee engagement and well-being). 

5.           Monitor adherence to defined governance, policies and processes. 

6.           Protect all company’s assets by putting in place internal control system and procedures. 

7.           Protect reputation of Asahi by following applicable legislation. 

8.           Advocate and foster Sustainable Procurement (incl. CSR) and Procurement innovation strategies and projects. 

9.           Support the complete definition, implementation and successful execution of category strategies. 

10.         Represent Procurement in relevant committees and governance bodies and ensure alignment across procurement processes. 

11.         Build and enhance strong stakeholder relationship across all Procurement activities, particularly those related to POC. 

12.         Develop and maintain strong partnership with suppliers including performance and quality assurance, particularly those related to POC. 

13.         Manage and track agenda specific plans and budgets including objectives, key value drivers and related KPIs. 

14.         Manage Procurement cost centre, perform cost control activities, analyse cost effectiveness and define saving opportunities with the aim to ensure appropriate cost-performance-ratio and financial well-being of the function.  

15.         Lead Procurement operational excellence, including its processes and systems. 

16.         Drive continuous improvement of Procurement capabilities and practices in alignment with the overall Asahi strategy and external benchmarks.  

17.         Lead Procurement operations with a global scope. 

Procurement functional competencies  

Competency Level 

1.           Strategic Sourcing and Contracting - Foundation 

2.           Stakeholder & Supplier Management - Foundation 

3.           Risk Management and Governance - Foundation 

4.           Sustainability, Supplier Innovation & Value creation - Foundation 

5.           Process Excellence - Advanced 

Leadership competencies 

Competency Level 

1.            Systemic thinking - Advanced  

2.           Collaborative Command  - Advanced 

3.           Change Leadership - Advanced 

4.           Fosters Culture - Advanced 

5.           Learning Leader - Advanced 

6.           Purpose-driven leader - Advanced 

7.           Steward for stakeholders - Advanced 

8.           Advocates Asahi - Advanced 

9.           Communication Agility - Advanced 

Competitive salary package.

Health, Life and Dental coverage.

Opportunities for career advancement and professional development.

Dynamic and inclusive work environment.

Overview

Momos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to help our brands create happier customers at every location with AI. 

Momos is the Customer Experience Management Platform for multi-location brands. We work with groups such as Shake Shack and Baskin Robbins to power the entire lifecycle and automate everything with AI. Today, we are proud to be trusted by over 5,000 businesses globally. If you love to hustle and want to work for a mission-driven company, we would be thrilled to have you join our team.

The Role:

Momos is seeking a highly motivated and experienced Senior Customer Success Manager to join our dynamic Customer Success team. As a Senior Customer Success Manager, you will play a key role in ensuring our clients receive exceptional support and guidance. Your responsibilities will encompass deepening your understanding of Momos software, serving as the primary point of contact for clients, and providing strategic solutions to foster their business growth.

Primary Roles & Responsibilities:

1. In-Depth Product Knowledge:

• Develop an extensive understanding of the Momos software, including its features, functionalities, and setup processes.
• Stay informed about new updates, changes, and releases, and effectively communicate technical information to clients.

2. Client Interaction:

• Act as the primary point of contact for clients, delivering timely and effective support through various channels (email, chat, and phone).
• Address how-to questions and guide clients in navigating different tools within Momos, occasionally through virtual calls.

3. Issue Resolution:

• Conduct thorough investigations and troubleshooting to resolve client issues promptly.
• Escalate complex cases to the appropriate internal teams when necessary for efficient issue resolution.

4. User Support & Guidance:

Provide comprehensive support and guidance to users across our customer base, ensuring a positive and consultative customer experience.

5. Adaptability and Resilience:

Demonstrate composure, resilience, and flexibility as customer needs evolve and case volumes fluctuate.

Additional Responsibilities:

• Communicate thoughtful, customized solutions that empower customers to progress and enhance their businesses.
• Collaborate effectively with internal teams such as Customer Success, Account Managers, and Sales to identify opportunities for clients to leverage more of our platform or services.

• 3-5 years of proven Customer Success experience, preferably in B2B Software companies.
• Strong aptitude for creative problem-solving and a track record of tackling challenging scenarios.
• Proactive mindset, eager to learn, and committed to continuous professional development.
• Thrives in a dynamic environment, quickly adapting to changing priorities and customer needs.
• Passionate about working with customers, dedicated to exceeding their goals.
• Excellent interpersonal skills, maintaining a positive demeanor and outstanding communication abilities.
• Collaborates effectively with cross-functional teams to drive positive outcomes for clients.
• Demonstrates strategic thinking in identifying opportunities for account growth and ensuring long-term customer success.

• Location: Singapore

• Private Health Insurance

• Paid Time Off

Cultural Values

• Mission-driven and fast-paced, entrepreneurial environment.
• A collaborative and flat company culture.
• Comprehensive private health insurance.
• Discretionary trips to our offices across the globe, with global travel medical insurance (when it’s safe to travel!).
• Cross-cultural team bonding/networking.
• Love Food? Join our Team!

Equal Opportunity

Momos is an equal opportunity workplace where we embrace diversity and different cultures. We started as an international Company, and know that building an organization with different experiences, thoughts and opinions allows our team to grow and excel.

As the New Building Manager, you will be responsible for managing the new building projects from start to finish. You will work closely with the internal team, external contractors, and suppliers to ensure the successful completion of each project. Your role will involve overseeing the construction and outfitting of new vessels, ensuring compliance with regulations and standards, and managing the project budget and timeline.

Responsibilities

• Manage the overall new building projects, including planning, budgeting, and execution
• Coordinate and communicate with internal teams, external contractors, and suppliers
• Ensure compliance with regulatory and classification society requirements
• Oversee the construction and outfitting of new vessels
• Monitor project progress, budget, and timeline
• Identify and resolve any issues or delays that may arise during the construction process
• Conduct regular inspections to ensure quality and safety standards are met
• Prepare project reports and documentation

• Previous experience in new building project management
• Strong knowledge of shipbuilding processes and regulations
• Excellent project management and organizational skills
• Ability to effectively communicate and collaborate with stakeholders
• Attention to detail and strong problem-solving skills
• Proficiency in MS Office
• Engineering or maritime-related degree is preferred
• Ability to travel as required for project inspections or meetings

Chan Chee Meng

EA 07C3069

R1110620

WE ARE OPEN! JOIN OUR GROWING TEAM!

We're not just another outsourced events and sales company; we're innovators who tackle everyday challenges with creativity. As we expand globally, we're on the lookout for talented individuals like you to join us on our journey and become industry leaders.

Why choose us?

1. Career Development

• We are determined to provide you with the necessary resources, mentorship, and growth opportunities to fuel your professional advancement

2. Travel Opportunities ✈

• We encourage collaboration among our offices and teams worldwide. As a result, team members may have opportunities to work on projects that involve travel to other cities or countries, fostering a deeper understanding of diverse cultures and business practices

3. Personal Growth

• We offer a wide range of learning and development opportunities, including workshops, training sessions, and mentorship programs. We believe that growth happens when we push our boundaries

Why you'll love it here:

• Dynamic Team Environment: We value teamwork, fun, and a cohesive working environment that sparks creativity.
• Progression Opportunities: We're committed to helping individuals grow both personally and professionally, providing a platform for advancing your career.
• International Exposure: Connect with teams worldwide and broaden your horizons through cross-border learning.

Who are we looking for?

• A growth mindset – the belief that abilities and intelligence can be developed through dedication and hard work
• Team members with the attitude that is more likely to share knowledge, seek guidance from others, and contribute to a supportive and knowledge-sharing culture within the organization

Interested in being a part of our dynamic team? Apply today and be ready to elevate your career to new heights!

Singaporean Only!

Contact Pei Qi @91390755

Job Description Global Procurement  

G03 - Global Category Manager - Sugar

Functional overview 

The purpose of Asahi Procurement is to safeguard the existing value and to unlock new sources of sustainable value for Asahi, our customers, and the planet. This is done through partnering with Asahi business stakeholders and a high-performing supplier network.  

Procurement capabilities are mobilized to improve product and service quality, mitigate risks, drive total cost of ownership and infuse top-line growth for Asahi local businesses.  

Asahi Procurement aspires to be the partner of choice for internal clients as well as for external suppliers; trusted for being an inspirational business advocate; connecting people and driving sustainable procurement value; while aiming to achieve operational and transactional excellence to ensure business continuity.  

Excellence in procurement is achieved by establishing strong partnerships for strategic internal and external cooperation, as well as responding innovatively and agilely to business disruptions and challenges.  

No matter if Procurement people are based in Japan, Australia, Malaysia, Europe or any other location, there is a one-direction approach used to maximize value delivery in a consistent way.  

Cost and Net Working Capital efficiency is equally important as proactive risk management is. The aspiration for continuity, sustainability, and circular economy is reflected in everything we do. Moreover, Procurement employees are not only experts in their categories but also ambassadors for corporate social responsibility. Following the Asahi Group philosophy, Procurement thinks globally and acts locally.  

Job title 

Global Category Manager - Sugar

Qualification criteria  

·                University degree, preferably in Business related field (master's degree preferred)   

·                Proficiency in English 

·                7+ years of professional experience, whereof 4+ years in procurement 

·                International experience from multinational company 

·                Experience from an above-market role 

·                3+ years of proven managerial experience 

·                Procurement platform/-s experience  

·                Advanced knowledge of MS Office Suite 

Reporting to  

Global Category Director - Raw Materials

Main interfaces 

Internally 

Senior leadership teams across the globe 

Externally 

Suppliers / other procurement organization / local authorities  

Main purpose of the job  

The primary role of a Global Category Manager - Sugar is to lead and implement procurement strategies, vision, and governance across the organization. This position heads the Procurement team, fostering unity across regions and promoting the sharing of best practices and knowledge. Alongside adhering to established governance, policies, and processes, the role involves protecting the company's assets and reputation through effective internal control systems, procedures, and legal compliance. The role is also responsible for driving sustainable procurement and procurement innovation strategies, as well as creating and implementing category strategies. Responsibilities include executing strategic sourcing plans to maximize business value, building and enhancing stakeholder relationships across all procurement activities, and managing supplier partnerships. The Global Category Manager also manages and tracks plans and budgets against objectives, key value drivers, and related KPIs. Risk management, with a focus on price volatility, supplier stability, and product or service availability, is a key part of the role. The ultimate goal of the role is to contribute to operational excellence in Procurement and drive continuous improvement of Procurement capabilities and practices in alignment with Asahi's overall strategy and external benchmarks. 

Accountabilities and deliverables   

1.           Implement Procurement purpose, vision, strategies and governance.  

2.           Lead Procurement team overseeing the definition and execution of functional goals. 

3.           Promote one team spirit between all regions to enable sharing of best practices and knowledge. 

4.           Support Global Procurement People strategy and culture (incl. DEI, employee engagement and well-being). 

5.           Self-manage adherence to defined governance, policies, and processes. 

6.           Protect all company’s assets by putting in place internal control system and procedures. 

7.           Protect reputation of Asahi by following applicable legislation. 

8.           Drive Sustainable Procurement (incl. CSR) and Procurement innovation strategies and projects. 

9.           Create and implement category strategies. 

10.         Execute strategic sourcing plans to maximize the value for the business. 

11.         Build and enhance strong stakeholder relationship across all Procurement activities. 

12.         Develop and maintain strong partnership with suppliers including performance and quality assurance. 

13.         Manage and track plans and budgets including objectives, key value drivers and related KPIs. 

14.         Risk management focusing on extended agenda: price volatility, supplier stability, and product or service availability. 

15.         Contribute to achieving operational excellence for Procurement, including its processes and systems. 

16.         Drive continuous improvement of Procurement capabilities and practices in alignment with the overall Asahi strategy and external benchmarks.  

Procurement functional competencies  

Competency Level 

1.           Category management - Advanced 

2.           Strategic Sourcing and Contracting - Advanced 

3.           Stakeholder & Supplier Management - Advanced 

4.           Risk Management and Governance - Experienced 

5.           Sustainability, Supplier Innovation & Value creation - Advanced 

6.           Process Excellence - Experienced 

Leadership competencies 

Competency Level 

1.            Strategic Foresight - Advanced  

2.           Shapes Culture - Intermediate 

3.           Drives Positive Impact - Advanced 

Competitive salary package.

Health, Life and Dental coverage.

Opportunities for career advancement and professional development.

Dynamic and inclusive work environment.

Primary Function of Position

The Senior Analyst works closely with marketing and sales leadership to perform detailed analyses for the commercial organization and proactively provides strategic insights and guidance to senior executives. There is significant interaction with commercial executives as well as cross-functional work across commercial finance, training, marketing, and our Asia sales operations teams. This is a highly analytical role involving the manipulation of large data sets, requires a keen understanding of sales and marketing concepts, and the ability to communicate and develop meaningful work relationships with multiple executive business partners.

Essential Job Duties

• Serve as a business consultant for Asia Marketing and Sales leadership
• Develop models and dashboards to track new product launches and the impact of marketing programs and initiatives
• Develop, articulate, and defend analytical positions
• Support customer data capture and analytics for major marketing tradeshows and events
• Provide detailed and actionable analysis to the marketing and sales organizations to drive performance
• Provide analytics and ROI around peer-to-peer learning initiatives, including surgeons who perform case observations, proctoring events, and mentor/epicenter sites
• Develop tools and dashboards that highlight opportunity and enable our capital sales team to more effectively sell da Vinci technology
• Participate with cross functional-teams to investigate and resolve operational issues
• Provide early insights regarding market trends and the resultant strategic/business model impact Utilize SQL and Tableau to query CRM, Customer Service, and Finance databases
• Work with Executive commercial leadership to develop board-level presentation materials
• Use analytical skills to verify or dispel anecdotal insights

The Chef de Partie is responsible for the supervision of the assigned kitchen’s operation to achieve and maintain the highest standards of food quality preparation and guest satisfaction. 

Primary Responsibilities

Food quality

• Responsible for monitoring food quality and consistency to ensure that the food presented to our guest is of the highest quality standards.
• Supervises and monitors kitchen operations, works with yield testing, product identification and that the proper rotation and labelling is followed accordingly to written guidelines for food produce specifications.
• Through daily spot checks, monitors all food items being ordered by the kitchen and ensures all items are utilised completely to avoid wastage.
• Works closely with receiving and storeroom and ensures that goods received are of the standard quality and meets hotel’s specifications.
• Constantly assesses freshness, presentation and temperature of food served.

Cost Control

• Ensures food portioning, serving, requisitions and receiving from stores are properly controlled in line with Standard Operating Procedures in order to minimise wastage.
• Updates menu recipe costing and menu planning as required, as well as for F&B promotions.

Hygiene And Sanitation

• To be responsible for personal hygiene and grooming in accordance to Raffles Hotel Singapore standards, National Environmental Agency standards and HACCP guidelines.
• Enforces the highest standards of cleanliness, hygiene and sanitation in kitchens. This includes working areas including, but not restricted to; refrigerators, freezers, ceiling, walls, floors, shelving working tables and working utensils such as carving boards, slicer, mixers, blenders, cutters, woks, pots, pans, etc.
• Ensures that all equipment is hygienically stored in its designated area.
• Ensures that all perishable items are stored quickly and efficiently, all items are utilised completely to avoid wastage. Ensure ingredients are always fresh and within its expiry date.
• Prevents using spoiled or contaminated products in any phase of food preparation. Colleagues who are ill or suffering from an infection should be not involved in the preparation or handling of food.

Training, Learning And Development Of Culinary Team 

• Responsible for the induction and on boarding of new hires.
• Ensures that colleagues are trained in, and comply with hotel’s rules and regulations.
• Ensures that colleagues are trained in, and comply with workplace safety and health procedures, hygiene, HAACP standards and emergency procedures.

Management And Leadership Of The Culinary Team

• Oversees the effective and professional operations of assigned kitchen.
• Ensures smooth and effective communication amongst the kitchens and other departments.
• Manages the conduct of subordinates and follows through with any employee grievances when necessary.
• Ensures that all deadlines assigned by supervisors are met.

Involvement In Wider Job Function Relationships

• Maintains collaborative working relationships with colleagues, supervisors and managers.
• Builds guest loyalty and develops a professional relationship with local guests and regular patrons.
• Continually improves product through obtaining feedback from guests and patrons.
• Upholds Accor values of Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect, when undertaking any tasks and in any internal and external interactions.
• Follows sustainable procedures and practices that supports ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).

The position is responsible for the supervision of the overall pastry operation and for achieving and maintaining the highest standards of food quality and guest satisfaction.

Main responsibilities include, but not limited to, quality, training and development of team members.

Primary Responsibilities

Food Quality

• To be responsible for monitoring food quality and consistency to ensure that the food presented to our guest is of the highest quality standards.
• Supervises and monitors kitchen operations, works with yield testing, product identification and that the proper rotation and labelling is followed accordingly to written guidelines for food produce specifications.
• Through daily spot checks, monitors all food items being ordered by the kitchen and to ensure all items are utilised completely to avoid wastage.
• Works closely with receiving and storeroom and ensures that goods received are of the standard quality and meets hotel’s specifications.
• Constantly assesses freshness, presentation and temperature of food served.
• Supervises food tasting sessions.

Cost Control

• Ensures food portioning, serving, requisitions and receiving from stores are properly controlled in line with Standard Operating Procedures in order to minimise wastage.
• Updates menu recipe costing and menu planning as required, as well as for F&B promotions.

Hygiene And Sanitation

• Responsible for personal hygiene and grooming in accordance to Raffles Hotel Singapore standards, National Environmental Agency standards and HACCP guidelines.
• Enforces the highest standards of cleanliness, hygiene and sanitation in kitchens. This includes working areas including, but not restricted to; refrigerators, freezers, ceiling, walls, floors, shelving working tables and working utensils such as carving boards, slicer, mixers, blenders, cutters, woks, pots, pans, etc.
• Ensures that all equipment is hygienically stored in its designated area.
• Ensures that all perishable items are stored quickly and efficiently, items are utilised completely to avoid wastage and ingredients are always fresh and within its expiry date.
• Prevents using spoiled or contaminated products in any phase of food preparation. Colleagues who are ill or suffering from an infection should be not involved in the preparation or handling of food.

Management And Leadership Of The Culinary Team

• Supervises the work of the colleagues and viewed as approachable, fair when dealing with all the Chefs on all culinary matters at all times.
• Assigns in detail specific duties to all colleagues, instructs them in their work and communicates with Executive Pastry Chef on all aspects of the kitchen management.
• Liaises with all departments to ensure correct and professional operation is conducted.  Ensures all colleagues are on time at all times and that proper disciplinary action is taken when the policies of the culinary division are not followed.
• Ensures smooth and effective communication among the kitchens and with other departments.
• Ensures that all deadlines are met.

Training, Learning And Development Of Culinary Team 

• Conducts training regularly for colleagues to develop their skills/new menu items.
• Records and submits monthly On-the-Job Training hours to Chef’s Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Involvement In Wider Job Function Relationships

• Maintains collaborative working relationships with colleagues, supervisors and managers.
• Builds guest loyalty and develops a professional relationship with local guests and regular patrons.
• Continually improves product through obtaining feedback from guests and patrons.
• To uphold Accor values of Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect, when undertaking any tasks and in any internal and external interactions.
• Follows sustainable procedures and practices that supports ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).
• Performs any other duties and responsibilities that may be assigned.

OVERVIEW

The Deputy Managing Editor, International will lead the digital editorial team in APAC, shaping news and features coverage, acting as deputy to the Managing Editor on decision-making for International Digital, and updating the global site with fresh content on a real-time basis. The role is based in Singapore, and reports to the Managing Editor, CNBC International Digital based in London.

KEY RESPONSIBILITIES

• Form a digital news and coverage strategy on a daily and longer-term basis for CNBC.com in APAC
• Support the Digital Managing Editor to execute upon their content strategy for CNBC.com International, driving our editorial agenda to the highest possible standard
• Strong partnership with the Digital Managing Editor, acting as a secondary decision-maker for CNBC International on an as-needed basis, reinforcing editorial guidance provided by the Managing Editor to stakeholders both inside and outside CNBC.com, and standing ready to make unplanned, global editorial decisions
• Consult with senior TV producers in APAC on coverage decisions during and outside of APAC market hours to ensure that CNBC.com has a complementary editorial presence across all media
• Lead the APAC-based Digital team, made up of Editors, Correspondents, Writers, and Video Editors based in Singapore and China
• Provide guidance and support to the line managers in your department, providing opportunities for training and career development and fostering collaborating across teams and bureaus
• Act as a hot seater for CNBC.com, updating the site in a timely manner using strong editorial judgment and knowledge of business and financial news
• Edit written copy and video captions with accuracy on a tight deadline
• Coordinate with CNBC editors and producers in offices in the United States, Europe, Asia, and the Middle East
• Write and produce stories on a variety of subjects including financial markets, business trends, economy, and economic policy
• Oversee recruitment and training and development of the APAC Digital team
• Add value and enhance CNBC.com content by incorporating video, story links, slideshows, graphics etc.
• Act as a role model and ambassador for the Company’s values. Contribute to a positive newsroom culture of diversity, inclusion, and transparency, ensuring integrity is at the heart of our work.

We are seeking highly motivated developers who are keen on developing awesome software features for customer solutions using AIOT and Digitalization technologies. Attending this internship will be an appealing and challenging experience that will provide you with deep insights into the exciting interplay of business and IT (Information Technology), and be part of a dynamic, fast paced and multicultural team.

Your responsibilities:

• Develop new features for different customer solutions and reusable components
• Build, ship and run new software components in Cloud/on-prem environments
• Improving user experience of the services
• Writing test cases, testing software and updating test results.
• Writing and maintaining technical documentation

The position is responsible for ensuring high level of guest satisfaction and ensuring good customer feedback and response to customers’ queries in a timely manner.  Reaching out and liaison with tour agencies and the increase the sales tickets and meeting the monthly sales target.

Primary Responsibilities

Providing A Great Shopping Experience

• Handling customer complaints and concerns.
• Answer to customers questions through in-person, phone, email, chat and may also providing timely, empathetic help that keeps customers’ needs at the forefront of every interaction.
• Be personalized, competent, convenient and proactive.
• Detailed guest product knowledge and assist guest with selection of gifts and souvenir based on details product knowledge.
• To ensure stocks are fully replenished on retail shelves at all times. Takes corrective action or communicates half empty shelves to Senior Operations Executive.
• Operate P.O.S machine and handle cash and other payment methods professionally, courteously. Understands how to handle local and foreign currency.

Provide Retail Experience That Meets Guest Expectations

• Manage and communicate merchandise opportunities to Boutique Manager.
• Participate on monthly inventory stock take.
• Proactively engages with all guests and upsells items.

Supervision/Training Of The Retail Team

• Inducts and trains Retail Associates in technical skills and product knowledge.
• Manages team within guidelines of the hotel.
• Coaches Retail Associates to constantly improve or maintain performance and provides guidance where performance is below expectation.
• Ensures execution and maintenance of all Visual Guideline as well as guaranteeing the visual presentation of retail store is meeting all set Raffles standards.
• Ensures that safe working practices are followed including emergency procedures.
• Maintains levels of confidentiality and discretion for colleagues and guests.
• Develops own knowledge and skills as a contributing member of the Retail team.

Online Orders And Store Orders

• Ensure that all web orders and enquiries are answered timely.
• Ensure all online products information, inventory and new products are  up to date
• Maintains levels of confidentiality and discretion for colleagues and guests.
• Continuously develop own knowledge and skills as a contributing member of the Retail team.

Other Responsibilities

• To oversee and ensure smooth processing of mail orders request.
• Timely providing feedback from guests to enhance guest’s experience.
• To observe professional and customer focused telephone etiquette at all times.
• To be familiar with any and all promotional events for the Retail store or hotel.
• Corporate purchase/festive hampers.
• To record and handle any defective and damaged goods and highlight to Manager in timely manner
• Performs any other duties and responsibilities that may be assigned.

Tour Guide

• Manage and communicate with tour guide at the boutique.
• Participate in relationship building with the tour guide.

The Project Engineer shall report to the Project Manager or the Head of Department for Project Management and Site Integration. The Project Engineer shall be responsible for the project assigned by carrying out the following:

• Coordinate with project team members in achieving the project targets (technically and commercially) set by the management.
• Execute the project plan within schedule, budget and resources.
• Coordinate with project team members, stakeholders, vendors, sub-contractors, and customers.
• Report project status to the project manager or steering committee
• Implement activities in the project execution phase according to the BEUMER Group Management System (BGMS).
• Deliver project and system documentation according to the BEUMER Group standard
• Attending project meetings with project team members, customers, consultants, sub-suppliers, etc. in achieving the targeted project plan.
• Coordinate closely with engineering, procurement, site management and QHSE teams to ensure on time delivery within cost budgeted.
• Managing third-party equipment delivery and logistics.

• Facilitate all software modifications and upgrades as part of the software maintenance to upkeep smooth operations of the system.
• Prepare and review SUCOs / SARs (Access request approval) before obtaining approval from customer

• Reports to O&M Manager & Assistant Manager.
• Deliver service and support to the O&M Team when requested.
• Attend to and manage all software or  hardware related errors.
• Work closely with System Administrator to resolve software and  hardware related issues.
• Diagnose and resolve technical hardware and software issues involving BHS Application, network connectivity and more.
• Gather information and determine the issue by evaluating, analyzing and isolating the details/symptoms.
• Follow standard processes and procedures.
• Identify and escalate priority issues.
• Redirect problems to appropriate resource.
• Reviews all system occurrences to prevent recurrence.
• Coordinate and follow up with  Hotline on all reported cases and communicate to the customer where necessary.
• Interact with the customer to provide and process information in response to inquiries, concerns, and requests about products and services.
• Provide guidance and training to CC room staff on all software related matters.
• Carry out training to staff and conduct practical test during off peak period.
• Coordinate with local equipment supplier/vendors (system related).
• Perform periodically review of system logs, operations report and follow up on action plans.
• Review monthly operations statistics together with the Manager.
• Provide monthly system performance analysis and generate required reports for stakeholders
• Develop and maintain installation and configuration procedures where necessary.
• Maintain operational, configuration, or other procedures where necessary.
• Schedule & deploy firmware updates & patches for equipment (Servers and Network devices) with vendors.
• Stay current with system information, changes, and updates.

We are looking for an individual to join us as a Seller/Fintech SME in Visa Consulting and Analytics, Hub Practices team based in Singapore. The Visa Consulting Airline Director will be a subject matter expert across this critical industry sector. They will be key in ensuring that our engagements are of an exceptional quality and deliver value to all parties.

This individual will be responsible for leading significant components of client consulting engagements, within the Airline/Travel. Typically, this will involve the analyst interacting with the client team, leading projects, gathering and managing inputs, analyzing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations. 

We would expect the successful applicant to have deep domain expertise as the role involves advising clients within the airline industry to support them to utilise electronic payments and payment related data to grow and optimise their business. Ideally the successful applicant’s domain knowledge should include specific industry level customer & commercial aspects (CRM, Loyalty, Selling/Servicing channels, etc.), operational aspects, back office (ERP, HR, Finance, etc.,) as well as a holistic understanding of industry trends, players, best practices along with multifunctional experience across strategy, optimization, organization etc.). The role requires the successful applicant to be able to lead workshops with clients across all levels in the organization, develop proposals that meet the client needs identified and deliver engagements to address the needs identified.

Principal Responsibilities/Key Results Area

• Ongoing evolution of the Airline consulting strategy within the Seller/Fintech  consulting practice

• Holistic understanding of the Airline industry (trends. players, best practices, multifunctional experience across strategy, optimization, organization etc.)

• Domain knowledge at industry level of customer & commercial aspects (CRM, Loyalty, Selling/Servicing channels, etc.), operational aspects, back office (ERP, HR, Finance, etc.,)

• Development and expansion of offerings relevant to Airlines that support business growth including data related services, cobrands, Value Added Services etc.

• Build close relationships with Airline partners to develop expert understanding of their specific evolving needs.

• Strong desire to collaborate with colleagues across Hub functional practices Strategy, Product, Risk, Digital, Managed Services and our regional and global teams to utilize their expertise and share yours

• Ability to engage effectively with all levels of the organization of both Visa and clients.

• Development of client proposals, delivery of client engagements and ongoing upskilling of colleagues

• Continuously scan external environment to bring in best-in-class practices and challenge conventional wisdom to ensure Visa’s continued leadership and excellence.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.