Total 32,273 job vacancies in sg tuas singapore

- Prepare and submit technical documents, drawing and procedures to client.

- Involved with site inspection and commissioning at client premises (local or oversea shipyard).

- Manage,plan and monitor project schedule to meet contractual delivery. To ensure high levels of client satisfaction.

- Assist project manager to liaise with client and consultants on projects.

- Plan, coordinate and monitor orders and deliveries.

- Monitor in-house fabrication works to ensure compliance with approved drawing.

- Support sales team to prepare technical proposal.

- Attend technical meeting.

- Adhere to ISO Procedures and standards.

- Fire-fighting system integration experience is a plus.

- Diploma/ Degree in mechanical Engineering

- AutoCAD skills & basic computer skills (Microsoft Office - Word, Power point and Excel).

- Is a good team player and is analytical and a problem solver.

Key Responsibilities:

1. Billing and Invoicing

• Generate and issue accurate customer invoices according to contract terms, ensuring appropriate entries are accurately posted in the Retails Department’s billing system.
• Oversee and manage billing schedules, ensuring strict adherence to timelines and prompt issuance of invoices to meet both customer expectations and company requirements.
• Verify invoice details, including pricing and quantities, by cross referencing with customer’s signed contracts to ensure accuracy, maintain billing integrity, and proactively address any discrepancies or errors to compliance with agreed terms.
• Maintain and update accurate records of billing transactions within the system.

2. Contract Analysis and Compliance

• Analyse customer contract to ensure alignment with invoicing guidelines and regulations.
• Capable of calculating charges in accordance with agreed rates, pricing structures, contractual terms, and apply adjustments when necessary.
• Ensure compliance with industry regulations, tax laws, and internal company policies in all billing procedures.

3. Cross Functional Support

• Provide comprehensive billing support to customer service, sales, and finance by addressing billing related inquiries, disputes, and clarifications.
• Assist in the preparation of billing reports, including revenue summaries, aging reports and data analysis to support decision making processes as required.
• Collaborate with other departments to streamline billing processes or workflows and improve operational efficiency.

4. Collections and Reconciliation

• Manage the collection process by submitting payment files and uploading return files from banks into the billing system.
• Participate in the billing settlement and reconciliation process for invoices with external stakeholders, including MSSL and EMC, ensuring accuracy and compliance.

5. System and Process Management

• Oversee the billing system, identifying and troubleshoot issues, and collaborate with cross functional teams and IT to enhance billing system functionality.
• Participate in User Acceptance Testing (UAT) to validate system updates and improvements.
• Identify gaps in system or process, recommending enhancements and implementing control risk measures as needed.

6. Stakeholder Collaboration

• Work with external stakeholders, including banks and third-party vendors, to resolve operational queries and issues efficiently.

Requirements:

• Degree or Diploma in Accountancy or Business or equivalent. Diploma holders will be considered for an Officer position.
• Fresh graduates are welcome to apply.
• Proficiency in Microsoft Excel and/or in Microsoft Access will be an advantage.
• This role invites people who share values in service excellence and integrity, possess a positive can-do working attitude, be self-motivated, independent with good initiative.
• A team player with good interpersonal and communication skills, achievement oriented and able to build and foster a positive team environment.
• 5-days work week.

Interested applicants, please forward your detailed resume including your last drawn salary, expected salary and date of availability to: [email protected]

Please indicate the position that you are applying on the subject.

(All applications will be treated in strictest confidence. We regret that only shortlisted candidates will be notified)

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A Project Engineer, or Project Management Engineer, is in charge of planning and coordinating technical engineering initiatives to make sure they can complete a project within their budget and according to a schedule. Their duties include upholding project standards by researching compliance regulations, developing project implementation plans and adjusting specifications for elements of a project.

Project Engineer duties and responsibilities

Project Engineers manage the planning and processes of a project and delegate responsibilities to ensure the project is completed efficiently and successfully. Their day-to-day duties and responsibilities may vary depending on the type of industry, company or project they’re working on, but typically include the following:

• Conduct regular meetings with clients to ensure clarification and meet specific requirements in a timely manner.
• Delegate tasks to team members according to their individual skill sets, experience and abilities to ensure efficient completion of the project.
• Maintain budgets and make adjustments according to needs as they arise.
• Track performance and analyze the completion of key goals.
• Document and report project progress to collaborators and clients.

JOB RESPONSIBILITIES AND DESCRIPTION

• Support Logistics department in the management of Lean Transformation programmed through the implementation of Lean initiatives and Kaizen events.
• Lead and champion LEAN, quality improvement and change management vis-à-vis the alignment with the company’s business goals.
• Facilitate and drive Lean implementation across the company through the development of training framework, project cycle framework, etc; and guide the Lean teams in project implementation to achieve the project goals.
• Review and drive Lean standardisation and consistency approach with respect to workflow and problem resolution processes.
• Work closely with internal and external stakeholders in executing and implementing existing or new policies and procedures as well as to ensure company procedures, processes and practices are in compliance with company standards and regulations.
• Lead the team in measuring and analyzing the effectiveness of improvement processes, including performing benchmarking exercise against industry standards.
• Review and establish Lean accreditation framework to audit Lean value stream activities at business units.
• Review and establish Lean role mandate for all levels of the organization.
• Review the organization’s Lean capability needs and work with the organization to establish the coaching requirements of Lean trainers, facilitators, specialists and staff to sustain high standards of staff proficiency.
• Assess and certify in-house Lean trainers and facilitators upon completion of required training and demonstrated competencies.
• Expand and sustain the Lean deployment efforts through establishing Kaizen and continuous improvement events.
• Gather data and compile meaningful reports for customer data analysis and internal data quality scoring.
• Analyze customer and campaign data - focusing on data that accurately measures actionable results.
• Develop ongoing and ad-hoc reports to track key performance metrics, Lean transformation progress.
• Assist in creating and maintaining client-facing & internal business-reports/dashboards.
• Reviewed documents for completeness, accuracy, and authenticity by performing quality/lean reviews and complying with document control procedures and any relevant documents.
• Perform any other duties as assigned by Senior Management.

JOB REQUIREMENTS

• Diploma or Bachelor Degree in Business or relevant quantitative disciplines.
• More than 3-5 years of relevant experience, ideally in Lean implementation and sustainmentStrong expertise in Lean principles, and is the go-to person to seek advice in Lean methodologies, including value stream design, implementation and sustainment.
• Excellent project management skills, detailed and merticulous.
• Proven leadership success in driving Lean in a large organization.
• Great leadership with good interpersonal skills in leading and motivating a team, influencing and driving changes across operations, business units and customers.
• Demonstrated experience with development processes- particularly design controls, risk management (ISO Standards), and documents/process controls.
• Familiar with Singapore and regional GDPMDS and ISO standards would be an advantage.

You will play a key role in managing customer orders, quotations, and logistics arrangement to ensure smooth and timely delivery of products.

Key Responsibilities:

Sales Support & Customer Service

• Respond to and resolve sales inquiries from customers
• Assist the sales team by preparing RFQs and pricing responses for customers.
• Ensure prompt and accurate payment collection from customers according to agreed sales terms.
• Handle customer inquiries and complaints, providing timely, empathetic solutions to maintain customer satisfaction.

Order Management & Fulfilment

• Process customer purchase orders and ensure timely and accurate order fulfilment.
• Provide regular updates to the sales team on open orders, order deadlines, and fulfilment progress.
• Manage order approvals from sales team, ensure accurate pricing, and release invoices as needed.
• Coordinate with warehouse teams to pick and pack orders for delivery, and assist with receiving incoming shipments, ensuring correct quantity and quality.
• Oversee returns and replacements in coordination with relevant stakeholder.

Logistics Coordination & General Support

• Liaise with logistics vendors to secure competitive shipping rates and ensure timely delivery of orders.
• Monitor and resolve any logistics issues and ensure customs compliance.
• Assist in ad-hoc tasks as assigned by management, supporting sales and operational functions.

Job Requirements:

• Diploma or equivalent in Logistics, Supply Chain, or related field
• 2 to 3 years of working experience in sales support or logistics coordination
• Excellent organizational and time management skills
• Attention to detail and accuracy in documentation

Job Description:

• Perform Picking & Packing based on customer order

• Provide customer service and issuing of orders

• Perform loading and unloading of goods，Receive and inspect incoming goods

• Ensure accuracy and quality of items for receiving and delivery

• Communicate with salespersons and drivers

• Perform housekeeping and maintenance of tools and equipment

• Other store duties as and when assigned Requirements

Job Requirements:

• At least an 'O' level or 'N' level qualification

• Hardworking and can support overtime

• Physically fit as this job requires you to carry at least 15kg of goods, and diligent, and able to work independently

Other Information:

• Basic + OT + Variable bonus + AWS
• Medical Benefits
• Leave Benefits
• Working Location: Tuas
• Working hours:Monday - Friday (8.30am to 5.30pm), Saturday (8.30am to 3.00pm)

Responsibilities:

- Monitor workers’ production progress.
- Lead workers to fulfill production requirements and complete orders.

Requirements:

- Related experience required.
- Ability to operate machinery.

Benefits:

- Annual leave and medical leave in accordance with Ministry of Manpower regulations.

Responsible for the overall performance of the designated department / accounts, delivering consistent financial growth through sustainable business strategies and operational excellence in tandem with the growth strategy of the Company. As a top management representative of the Company, continuously build strategic client relationships (new and existing), drive a high performing and stable team and promote cross collaboration with other departments.

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the centre of everything we do.

Key Responsibilities:

As an Inside Sales Specialist, you’ll be responsible for:

The Regional Data Center (DC) Inside Sales Engineer is a newly created role responsible for supporting the South Asia region with pre-sale activities. The successful candidate will be responsible for assisting the core team with bid pre-qualification preparation, costing, and quote generation. Additionally, the role involves liaising with various functions such as legal, finance, factory, and engineering to ensure compliance with internal processes and technical requirements of bids. The candidate will play a crucial role in supporting bid preparations and providing technical expertise.

• Assist in the preparation and pre-qualification of bids, ensuring alignment with project requirements and customer expectations.

• Prepare cost estimates and create detailed, accurate quotes for potential projects.

• Collaborate with legal, finance, factory, and engineering teams to ensure compliance with internal policies and technical standards.

• Support the Data Center Core Team in bid preparations and provide necessary technical input.

• Use Microsoft Excel and PowerPoint to analyze data and create compelling presentations.

• Utilize AutoCAD for technical drawings and HVAC considerations.

Requirements

• Understanding and experience of at least 5 years of bid preparation and qualification processes.

• Strong liaison skills for effective communication with cross-functional teams.

• Proficient in Microsoft Excel and PowerPoint for data analysis and presentation purposes.

• Skilled in AutoCAD and knowledgeable about HVAC systems.

• Advantageous to possess knowledge of in-country or regional tax and customs duty structures.

• Excellent organizational and time-management skills.

• Strong attention to detail and problem-solving abilities.

• Ability to work independently and collaboratively within a team.

• Good communication skills, both verbal and written.

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Key Responsibilities:

• Conduct comprehensive assessments of current production methodologies to identify opportunities for technological advancements that improve efficiency, safety, and product quality.
• Identify, evaluate, and integrate cutting-edge technologies to enhance operational efficiency, reduce waste, and ensure product quality. Present updates and results to stakeholders to showcase innovation progress.
• Plan, execute, and oversee engineering projects focused on innovating production processes through advanced technologies, ensuring timely and budget-conscious implementation.
• Implement rigorous testing protocols and quality control measures that leverage technology to uphold product safety and compliance with industry standards.
• Analyze existing processes to uncover inefficiencies, recommending innovative, cost-effective solutions that maintain quality and safety. Prepare and track budget estimates for technology upgrades and process improvements.
• Maintain detailed project records that capture design specifications, testing results, and performance evaluations, facilitating knowledge transfer and transparency in innovation efforts.
• Provide regular updates to stakeholders, emphasizing technological advancements, challenges, and overall project performance with a focus on innovation outcomes.

Job Requirements:

• Degree in Chemistry, Mechanical Engineering, or equivalent
• Minimum of 2 years in the packaging industry;
• Specialization in product development and process improvement with a strong emphasis on innovative packaging solutions.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong communication, problem-solving, analytical, planning, time-management, and multitasking skills.
• Knowledge of Project Management, Solidworks, and SAP would be advantageous.
• Excel in dynamic environments, demonstrating flexibility in response to technological changes and challenges.
• Anticipate and meet the evolving expectations of internal and external customers, striving for service excellence.
• Uphold high ethical standards, maintaining professionalism and reliability
• Collaborate effectively within teams to drive innovation and achieve business objectives.
• Monitor and track progress on innovative initiatives to ensure efficient and effective completion.

• 5 days, West, transport provided
• $5000 - $6000 basic, AWS, performance bonus
• Medical/dental benefits
• Able to start within short notice

Job Responsibilities:

• Develop and implement comprehensive talent management strategies aligned with business goals.
• Lead end-to-end recruitment process for open positions including management of recruitment agencies
• Responsible for onboarding and offboarding
• Partner with business leaders to conduct talent gap analysis to address skill-knowledge gaps
• Manage and track key talent management metrics (e.g., time-to-hire, cost-per-hire) for process improvement.
• Stay up to date on the latest HR trends and best practices in talent management and development.
• Ensure compliance to all relevant employment laws and regulations in Singapore.
• Plan the annual training program by identifying training needs by leading and performing Training Needs Analysis including training administration.
• Responsible for employee relations matters
• Lead and support Ad-hoc HR Projects.

Job Competencies:

• Degree with minimum 5 years’ experience in Talent Acquisition or a related HR function.
• Able to work in a fast-paced environment
• Hands-on team player with a proven track record in talent management and development.
• Excellent communication, collaboration, and interpersonal skills.
• Ability to build strong relationships with internal and external stakeholders.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Meticulous and conscientious.

Interested applicants, please send your resume to [email protected]

• 5 days, Jurong, Transport provided (to & fro)
• $3800 - $4000 basic, fixed allowance
• Able to start within short notice
• 1yr contract (with completion bonus)

Responsibilities:

• Administer employee benefits program including insurance plan/welfare program and company events
• Administer manage specific modules for SAP-SF HRIS (leave)
• Assist with business traveling arrangement and coordination while adhering to business travel policy.
• Coordinate Executive events and functions.
• General administration duties and ad hoc duties as required.

Requirements:

• Possess higher Nitec/Diploma in HR, Business or Office skills
• Minimum 1 to 2 years of relevant experience
• Must have experience in arranging overseas business trips
• Good communication and interpersonal skills, planning and organising
• Ability to work independently and as part of a team.
• Meticulous and conscientious.
• Proactive individual with good planning & organizational skills
• Proficient in MS Office Suite

Interested applicants, please send your resume to [email protected]

Introduction:

Yoshimura Food Holdings is a leading Japanese company with a diverse portfolio that includes processed foods, agricultural products, and seafood, with a strong commitment to quality and sustainable practices. With a legacy of excellence and publicly traded on the Tokyo Stock Exchange, Yoshimura is dedicated to provides premium seafood products renowned for its quality and taste.

Actively hiring Senior Sales Executives to join our growing family to drive growth and building lasting relationships. Join us in shaping the future of foods. Explore opportunities at Yoshimura today!

Responsibilities:

• Manage clients’ relations and build contacts with potential clients for new business opportunities.
• Responsible for planning and implementing market penetration strategies and sales targets and for building strong relationships with existing clients.
• Identify leads and lead new business opportunities to expand distribution channels / networks.
• To exceed or achieve monthly sales targets / new business development served in the assigned area.
• Track, monitor and analyse products, channels and customers sales trends in order to maximise sales opportunities and achieve desired sales results.
• Carry out and plan other sales and marketing functions to increase efficiency.
• Take initiative in implementing best practices to perform duties.

Requirements:

• 3 years of relevant experience in foodservice sales or business development within FMCG or Seafood industry
• Proven sales experience meeting or exceeding targets
• Proven ability to drive the sales process from plan to close
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Able to multi-task and work independently
• Strong interpersonal and communication skills
• Min. Diploma in business or related field

Introduction:

Yoshimura Food Holdings is a leading Japanese company with a diverse portfolio that includes processed foods, agricultural products, and seafood, with a strong commitment to quality and sustainable practices. With a legacy of excellence and publicly traded on the Tokyo Stock Exchange, Yoshimura is dedicated to provides premium seafood products renowned for its quality and taste.

Actively hiring Senior Sales Executives to join our growing family to drive growth and building lasting relationships. Join us in shaping the future of foods. Explore opportunities at Yoshimura today!

Responsibilities:

• Manage clients’ relations and build contacts with potential clients for new business opportunities.
• Responsible for planning and implementing market penetration strategies and sales targets and for building strong relationships with existing clients.
• Identify leads and lead new business opportunities to expand distribution channels / networks.
• To exceed or achieve monthly sales targets / new business development served in the assigned area.
• Track, monitor and analyse products, channels and customers sales trends in order to maximise sales opportunities and achieve desired sales results.
• Carry out and plan other sales and marketing functions to increase efficiency.
• Take initiative in implementing best practices to perform duties.

Requirements:

• 3 years of relevant experience in foodservice sales or business development within FMCG or Seafood industry
• Proven sales experience meeting or exceeding targets
• Proven ability to drive the sales process from plan to close
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Able to multi-task and work independently
• Strong interpersonal and communication skills
• Min. Diploma in business or related field

Responsibilities

1. Perform machine inspection and maintenance.
2. Troubleshoot, repair and/or perform machine and components’ parts overhaul
   1. Able to remove and install machines’ components
   2. Able to evaluate and recommend parts replacement
3. Troubleshoot engine, hydraulic and transmission systems.

Requirements

1. Minimum NITEC / Diploma in Mechanical / Electrical / Automotive Engineering
2. Minimum 5 years’ working experience on construction machinery.
3. Ability to troubleshoot electrical and electronic system will be an added advantage.
4. Basic computer literacy

ALATAS is an international crane & deck machinery repair specialist and offers crane and deck machinery related repair services and parts supply to the Merchant Marine- and Offshore industry.

Alatas Crane Services operates out of 14 offices worldwide.

We offer field service repairs, inspections, overload load testing, dry-dock repair supervision, component repairs, spare parts supply, technical support as well as supply of new cranes and upgrades to existing ones.

Our multi-disciplined Service Engineers are professionals in their field and are available attend to and solve crane and deck machinery problems of any kind.

To support our Marine Crane & Deck Machinery Service operations in Singapore, we are employing experienced Senior Service Engineer - Ship Cranes as follows:

JOB DESCRIPTION:

• To carry out field service attendances to troubleshoot & repair Deck Cranes, Grabs, Windlasses, Hatch Cover Hydraulics and Davits.

REQUIREMENTS:

The successful candidate will have solid working experience with marine crane and deck machinery makers such as:

• MacGREGOR
• IHI
• MITSUBISHI
• LIEBHERR
• TTS MARINE
• TSUJI
• HATLAPA
• PUSNES, NIPPON PUSNES etc.

THE SUCCESSFUL CANDIDATE WILL HAVE:

• Min 5 years' experience sailing as Electrical Officer on bulkers equipped with deck cranes and has carried out troubleshooting and repairing Marine Cranes, Windlasses & other hydraulic systems on board,
• In-depth knowledge and understanding of PLC controlled electro-hydraulic cranes & hydraulic machinery.
• Able to read and comprehend electric and hydraulic diagrams.
• Able to independently troubleshoot electrical, hydraulic and mechanical problems.
• Able to supervise a team of mechanics and carry out large repair projects as Lead Engineer on board, on voyage and in Ship Yards.
• Able to write technical reports and able to communicate with owners' representatives.
• Previous employment as service engineer with one of the leading deck crane manufacturers will be an added advantage.
• Experience with variable frequency drives (VFD) will be an added advantage
• Ship Electricians are welcome to apply.

Job Responsibilities:

• Provide support in investment projects and managing various project activities not limited to coordinating, reviewing, preparing of reports/documents.
• Support in data analysis and market research.
• Provide support in organisation of management meetings, taking meeting minutes and maintain proper filing of meeting documentations.

Job Requirements:

• A Bachelor’s degree in Business Administration, Data Analysis or related discipline.
• Familiarity with market research techniques and data collection methods to support business strategy development.
• Experience with data analysis tools such as Tableau, Power BI, or other relevant software is an advantage.
• Experience in organizing and supporting management meetings, including taking accurate meeting minutes and ensuring follow-up on action items.
• Proficiency in both English and Chinese (spoken and written) will be preferred to effectively communicate with stakeholders, partners, and team members across different regions.

ALATAS is an international crane & deck machinery repair specialist and offers crane and deck machinery related repair services and parts supply to the Merchant Marine- and Offshore industry.

Alatas Crane Services operates out of 14 offices worldwide. We offer field service repairs, inspections, overload load testing, dry-dock repair supervision, component repairs, spare parts supply, technical support as well as supply of new cranes and upgrades to existing ones.

Our multi-disciplined Service Engineers are professionals in their field and are available attend to and solve crane and deck machinery problems of any kind.

To support our Marine Crane & Deck Machinery Service operations in Singapore, we are employing experienced Senior Service Engineer - Ship Cranes as follows:

JOB DESCRIPTION:

• To carry out field service attendances to troubleshoot & repair Deck Cranes, Grabs, Windlasses, Hatch Cover Hydraulics and Davits.

REQUIREMENTS:

The successful candidate will have solid working experience with marine crane and deck machinery makers such as:

• MacGREGOR
• IHI
• MITSUBISHI
• LIEBHERR
• TTS MARINE
• TSUJI
• HATLAPA
• PUSNES, NIPPON PUSNES etc.

THE SUCCESSFUL CANDIDATE WILL HAVE:

• Min 5 years' experience sailing as Electrical Officer on bulkers equipped with deck cranes and has carried out troubleshooting and repairing Marine Cranes, Windlasses & other hydraulic systems on board,
• In-depth knowledge and understanding of PLC controlled electro-hydraulic cranes & hydraulic machinery.
• Able to read and comprehend electric and hydraulic diagrams.
• Able to independently troubleshoot electrical, hydraulic and mechanical problems.
• Able to supervise a team of mechanics and carry out large repair projects as Lead Engineer on board, on voyage and in Ship Yards.
• Able to write technical reports and able to communicate with owners' representatives.
• Previous employment as service engineer with one of the leading deck crane manufacturers will be an added advantage.
• Experience with variable frequency drives (VFD) will be an added advantage
• Ship Electricians are welcome to apply.

The Transportation Operations Coordinator is responsible for  ensuring the smooth operation of our logistical activities by driving carrier and service provider performance through collaboration and coordination of processes, carriers, and facilities. Ensures performance and lowest cost transportation by analyzing company and customer needs, researching transportation methods and auditing carrier costs and performances.

Key Responsibilities:

• Build customer relationship and provide excellent customer service, understanding their needs and goals
• Identify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experience
• Manage the flow of goods and materials by coordinating with customers, 3pls, carriers, warehouses,  and other stakeholders to streamline the supply chain process to meet KPIs and OKRs as agreed to with the client, i.e OTIF
• Arrange transportation for shipments, considering factors such as cost, transit time, and mode of transport. Coordinate with freight forwarders, carriers, and haulage companies to schedule pickups and deliveries as and when required
• Drive carrier and service provider performance for the Hub and Spoke locations
• Responsible for transportation management of warehouse inbound and outbound activities, warehouse and trailer capacity management
• Support the collection and interpretation of data, provides data analytics to improve the transportation operational efficiency of their assigned warehouse location
• Coordinate and collaborate  with multiple parties including customer stakeholders, warehouses, carriers, service providers onsite team members to resolve any issues that may arise
• Serve as the main point of contact for internal departments, external vendors, and customers regarding logistics-related inquiries. Communicate shipment status updates and address any issues or concerns promptly
• Acts as a liaison between Google’s warehouse vendor and carrier
• Support domestic and international shipments as well as ensuring Google’s partner carriers are aware of requirements for warehouse operations and any critical shipments needing attention
• Monitor inbound and outbound deliveries ensuring it reaches destination as requested
• Proactively approach and resolve bottlenecks in the shipping and receiving processes
• Develop and monitor carrier KPIs and metrics for transportation analysis
• Identify and suggest corrective actions for ongoing delivery issues/opportunities and SOPs

The Role

To build and nurture long-term, cross-functional partnerships with Fastmarkets’ top 100 clients, delivering personalised solutions that exceed customer expectations, enhance loyalty, and drive transformational growth.  

PRINCIPLE ACCOUNTABILITIES 

• Client Relationship Management: Build and maintain strong, long-term relationships with Fastmarkets' top 100 clients, acting as a trusted partner to understand their needs and align solutions that drive value. 

• Revenue Growth: Drive transformational revenue growth exceeding 25% annually by identifying opportunities to expand business through cross-selling and upselling Fastmarkets’ full range of solutions and capabilities. 

• Strategic Account Planning: Develop and execute tailored account plans for key customers, ensuring alignment with their strategic goals and positioning Fastmarkets as their preferred business partner. 

• Customer Satisfaction and Loyalty: Ensure client satisfaction by delivering exceptional service, timely solutions, and proactive communication to meet or exceed customer expectations, fostering loyalty and retention. 

• Cross-functional Collaboration: Work closely with internal teams (sales, product, marketing, and customer success) to ensure seamless delivery of products and solutions, supporting a holistic approach to account management. 

• Market and Industry Insight: Stay informed on industry trends, market conditions, and competitive offerings, using this knowledge to provide clients with strategic advice and anticipate their evolving needs. 

• Reporting and Performance Tracking: Regularly track and report on key performance indicators (KPIs), account performance, and client feedback, using data-driven insights to adjust strategies and improve outcomes. 

• Contract Negotiation and Renewal: Lead negotiations on pricing, contracts, and renewals, ensuring mutually beneficial agreements while protecting Fastmarkets' commercial interests. 

• Executive Sponsorship and Engagement: Proactively drive executive-level sponsorship and engagement, ensuring alignment between Fastmarkets' leadership and client senior stakeholders to strengthen relationships, address strategic priorities, and unlock new opportunities for collaboration. 

• Account-Based Marketing Strategy: Collaborate with marketing teams to develop and execute tailored account-based marketing strategies for key clients, driving targeted engagement, enhancing brand visibility, and supporting specific growth objectives within each account. 

• Leadership and Role Modelling: Act as a role model for execution, collaboration, and engagement across Fastmarkets, demonstrating best practices in account management, fostering a culture of teamwork, and inspiring others to deliver high-performance outcomes aligned with the company’s strategic goals 

KEY INTERFACES  

• Clients and Stakeholders: Direct interaction with senior executives and key decision-makers at Fastmarkets' top 100 clients to understand their needs and drive account strategies. 

• Sales Team: Collaborate with the sales team to align on account strategies, share insights, and coordinate efforts for successful client engagement and revenue growth. 

• Marketing Team: Work closely with the marketing team to develop and implement account-based marketing strategies, ensuring targeted campaigns that resonate with key clients. 

• Product Development and Management: Engage with product teams to provide client feedback, influence product roadmaps, and ensure that client needs are met through Fastmarkets’ offerings. 

• Editorial and Pricing Development: Collaborate with editorial and pricing teams to ensure customer engagement and drive price adoption. 

• Consulting and Events: Partner with the consulting and events teams to drive pipeline opportunities as part of an integrated value proposition.  

• Customer Success Team: Coordinate with customer success managers to monitor client satisfaction, address concerns, and ensure successful implementation and adoption of solutions. 

• Finance and Legal Teams: Collaborate with finance and legal teams to negotiate contracts, manage pricing structures, and ensure compliance with agreements and policies. 

• Executive Leadership: Interface with Fastmarkets’ executive leadership to provide updates on account performance, strategic initiatives, and client insights that inform company direction. 

• Operations and Support Teams: Work with operations and support teams to facilitate seamless service delivery and resolve any operational issues impacting client relationships. 

The Role

As the Customer Success Specialist, you'll be at the forefront of providing support to our partner restaurants. This is a role that involves a high volume of inbound and outbound communication with our partner base. To ensure we deliver exceptional support throughout the various stages of the partner lifecycle, our team operates as three focussed verticals:

1. Onboarding: responsible for guiding newly acquired partners through their first three months with Quandoo

2. Partner Support: our frontline team handling all incoming communication channels - phone, chat and email

3. Growth & Retention: nurtures the partner base post-onboarding with proactive, regular outreach

Your initial placement in one of the verticals will be based on your experience and the needs of the business. Inline with our commitment to personal development, you will have the opportunity to gain experience from other verticals to become an all-round customer success expert.

The Responsibilities:

• Provide a high-level of support to our partners restaurants

• Understand the partner lifecycle and how the three verticals work together 

• Work closely with the wider Customer Success team to ensure goals are being met across our partner base in the APAC region

• Become a trusted advisor to our partner restaurants by helping them gain the most out of our platform and reach optimum value

• Maintain an expert level understanding of our product and service to clearly communicate the value

• Have a commercially minded approach to nurturing our partner base

• Proactively engage with partners to mitigate churn risk through early assessment of their use of the Quandoo service and product

• Be the voice of our partners to provide internal feedback on how we can improve 

Local focused

• Develop, implement, and maintain comprehensive compliance program in line with regional and international regulations such as MAS regulation, anti-money laundering (AML), counter-terrorism financing (CTF), data protection, Sanctions and industry-specific regulations.

• Monitor and interpret regulatory changes and ensure the organization’s policies and procedures are updated accordingly.

• Conduct regular risk assessments to identify potential compliance risks and develop strategies to mitigate them and ensure compliance with applicable laws, regulations, and policies.

• Act as a point of contact for regulatory authorities and external auditors.

• Liaise and maintain relationships with regulatory bodies and manage any regulatory inquiries and reporting obligations for the organization in the region.

• Monitor and report on compliance risks and issues to regulatory authorities, senior management and the board of directors.

Local & Group

• Coordinate with group compliance teams to align compliance objectives, processes, and goals, ensuring consistent practices across the organization.

• Maintain accurate and up-to-date records of compliance activities, audits, and investigations.

• Provide training and guidance to staff on compliance-related matters, promoting a culture of integrity, compliance, and transparency throughout the organization.

We are currently looking for a skilled Data Analyst to become an integral part of our team, focusing on the development of data-driven solutions aimed at enriching our customer relationship management (CRM) strategy to drive performance.

• Analyze and interpret large and complex datasets to develop data-driven insights.
• Collaborate with cross-functional teams to identify opportunities for data science solutions to improve our CRM systems and processes.
• Identify opportunities for process optimization, automation, and data-driven decision-making.
• Communicate complex analytical insights and solutions to stakeholders clearly and concisely.
• Build partnership with strategy team to showcase to refine campaign strategy and  efficiencies
• Be the key PIC for insights generation for the assigned market cluster
• Timely delivery of analysis as per aligned timelines

• Develop and execute a comprehensive strategy to drive business growth and market expansion in designated countries

• Ownership of P&L of new business; drive top line revenues while optimizing bottom line expenses

• Work closely with the Product team to understand user journey and develop a product vision

• Drive the Commercial and Ops team to ensure key priorities are met

• Balance high-level strategic thinking with hands-on execution

• Plan and monitor the day-to-day running of business to ensure smooth progress and high achievement across multiple KPIs metrics

• Liaise closely with regional teams and with other markets to understand best practices and tailor it to local needs

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This role will support an integrated, value-based approach to human resources management, aligned to annual and long-term strategic business and HR initiatives in a large organization. She/he will be a strategic partner with the business, to nurture an employee-oriented company culture that emphasizes quality, collaboration, continuous improvement, and high performance.

The incumbent will provide a range of HR services to the company and business units, with partnership with Centres of Excellence in HR, including talent acquisition, talent management, compensation and benefits, talent development and people services.

• Provide HR insights and advice to the business on all people related issues and initiatives
• Roll out HR strategies that are aligned with the company’s overall business objectives
• Improve employee experience, engagement & retention through various initiatives
• Drive and support the development and delivery of cultural change plans and interventions
• Advise and support managers in performance management, employee career development and building of an effective talent pipeline & succession
• Partner with Compensation & Benefits team to regularly review market competitiveness, benefits and reward structures, ensuring equity and competitiveness
• Review HR policies & procedures and workflow processes in line with employment legislation and/or organizational changes to increase efficiency
• Analyse HR key metrics, develop continuous employee feedback mechanisms and use data to develop HR interventions and process improvements
• Manage employee relations issues, ensuring fair and consistent resolution
• Develop positive working relationships with people through strong inter-personal skills.
• Build trust through assisting key stakeholders in solving people related issues successfully
• Adopt a service-oriented mindset and people-centricity in dealing with workforce and business stakeholders