Mizuno places a strong emphasis on Fair Play, Friendship, and Fighting Spirit, aiming to cultivate an environment where every employee embrace fairness and fighting spirit. We seek to attract adaptable, proactive, and passionate talent to join our team.

As a Sales Operations and Customer Service Specialist/ Executive, your role is pivotal in leading and developing our Customer Service division. You will drive enhanced customer satisfaction through competitive service levels, meeting and exceeding our customers' expectations. Your primary objective is to provide order management and support to the Sales Team, aiming to achieve the organization's sales and profit targets while meeting team objectives.

Key Responsibilities:

• Lead the management of the sales order process, including sales order collection, reservation, and confirmation.
• Ensure proper administration, documentation, and financial reconciliation of the customer base.
• Co-lead with Ops and Finance the product delivery process to achieve our customer commitments.
• Collaborate on capacity planning with the warehouse.
• Work with the Sales team to develop strategies to close gaps.
• Communicate cross-functionally between internal interfaces and work closely with the warehouse team to provide the best support for the business.
• Generate and compile inventory data to maintain healthy stock levels.
• Track and analyze monthly sales of customers and product categories.
• Monitor and track incoming shipments as per the Open Order Report, including bulk and sample orders.
• Monitor article drops, and shipment tracking, and ensure all pre-orders are fulfilled.
• Adjust the order book according to delivery information and inform customers and the sales team of any delays.
• Deliver reliability and responsiveness to customer requests and complaints.
• Process stock replenishment in SP & FO and support in all PO creations for non-trade purchases, ensuring submission to Finance.

Knowledge, Skills, and Abilities:

• Strong communication skills.
• Ability to manage relationships and diversity.
• Excellent planning, organizing, and coordinating skills.
• Proficiency in analysis and problem-solving.
• Results-oriented mindset.
• Data entry and computer skills.

Education and Experience / Minimum Qualifications:

• 3 years' experience in Order Management, Inventory Management, and Customer Service.
• Industry Experience – Preferably in retail or FMCG Retail.
• Language: Fluent in English + Local Language (if applicable).
• IT: Proficiency in Microsoft Outlook, Microsoft Excel (Advanced), Sun System/ SAP experience is a plus.
• Mature, responsible, proactive, and a team player.

The Key Account Manager will be responsible for establishing and maintaining executive relationships within large and dynamic corporate accounts- Hotels, Restaurants, Government Facilities and Hospitals. Your key responsibilities will include developing and leading value-added sales strategies, optimizing account profitability through product and service initiatives, strategic pricing and P&L analysis & maintaining a healthy pipeline of new business leads and driving relationships to fruition.

Responsibilities:

• Manage corporate and strategic customers that impact Ecolab’s success, including developing strategies that drive growth and profitability for both Ecolab and our customers
• You’ll hone your influencing skills as you partner with field sales to ensure the delivery and execution of our customer commitments.
• Manage a portfolio of Corporate Account relationships in a specific country and execute appropriate sales strategies to achieve your growth targets
• At all times represent Ecolab with the highest level of professionalism across all aspects of Account Management
• Develop and establish customer executive relationships to understand their business drivers and priorities
• Identify customer needs and leverage Ecolab solutions and innovations to create value, communicate our impact and capture our fair share of that value for Ecolab
• Partner closely with Field Sales to ensure consistent and high-quality customer support, deepen customer relationships and identify potential growth opportunities
• Collaborate across our businesses to identify new opportunities and serve our customers as One Ecolab
• Manage a prospect pipeline to ensure sustained and healthy growth for your division (Institutional)
• Negotiate contracts with major/key customers/institutions

We are looking for a passionate Key and Corporate Account professional who can demonstrate:

• Sales experience in the Hospitality industry would be highly regarded
• The ability to develop lasting relationships at an executive level
• able to manage team
• Strong negotiation and influencing skills
• Excellent communication and a service-oriented approach
• A proven track record in managing large corporate accounts

Roles & Responsibilities:

• Responsible for projects management, planning and design works
• Meeting clients & services providers on scope of service and conduct field surveys
• Handling project evaluation, budgets, documentation, technical specification and coordination
• Conduct analysis and selection of systems; evaluate project budgets
• Complete design documents & technical specifications
• Work coordination with other disciplinary teams including architectural, mechanical and electrical
• Assist in e-Submission to authorities for utilities services and related building regulatory submissions

Requirements:

• Degree in Civil Engineering accredited by Professional Engineer Board, Singapore.
• Minimum 3 years of experience in the industry, preferably in consultancy firm
• Able to work independently with minimal supervision
• Singaporean only

How Will You Make An Impact?

As part of our commercial team, you will handle, achieve and exceed your budget for the assigned territories within the life sciences segment by promoting Genetic Sciences Division's (GSD) portfolio.

You will increase and maintain sales by developing business relationships with our customers, through highly focused selling to our existing customer base (direct sales efforts, demonstration, seminars, product detailing) and grow new business within Singapore.

What Will You Do?

• Consistently achieve or exceed assigned sales targets on quarterly and yearly basis, within assigned expense guidelines and territories.
• Timely submission of accurate forecasts, weekly updates, monthly highlights and other related reports for defined territory to Team Lead.
• Ability to use sales tools efficiently, prioritize and accurately forecast territory results, provide market intelligence insights, implement value selling that meets sales objectives.
• Maintain accurate and current records of proposals, opportunities, accounts, contacts, leads, follow ups and action plan. Use SalesForce Dot Com (SFDC) Customer Relationship Management (CRM) solution as the primary reporting tool.
• Builds and sustain relationships with customers and ensure customer happiness, satisfaction and dedication.
• Understands scientific project needs and business needs of the customer to position a solution (qPCR/dPCR and/or sequencing and/or microarray) to win business. Actively promotes and sells consumable offering throughout the instrument sales process.
• Coordinates with customer service support team to ensure timely order fulfillment and resolve any issues related to delivery or invoicing.

How Will You Get Here?

• A Bachelor’s Degree in Biology, Molecular Biology or Biochemistry is required.
• 3+ years sales experience in Life Science, with capital equipment experience is helpful.
• Knowledge of real-time quantitative PCR, Sanger Sequencing and other genomic tools and their applications in molecular testing and personalized medicine.
• Strong listening skills and ability to collaborate well in a highly matrix organization (with cross functional teams and people with diverse skills, personalities and responsibilities).
• Strong communication and interpersonal skills, problem solving, and decision making skills.
• Commercially strong, highly motivated and results driven.
• Individuals demonstrating a passion to bring our Mission statement to life by enabling our customers to make the world healthier, cleaner, and safer.
• Demonstrate our 4i values culture that guides our interactions with our customers, suppliers, partners, and employees – Integrity, Intensity, Innovation and Involvement.
• Position may require Covid-19 vaccination and/or routine testing, per client discretion.

Required Hiring Criteria:

• Proven successful sales track record
• Adept in handling Academia, private Biotech, and key Government accounts
• KOL (Key Opinion Leader) customer management.
• Experience in handling government tender biddings on Ariba, SESAMi and GeBiz.

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

Are you passionate about the food industry? Eatz Group Pte Ltd, located at 1550, Bedok North Ave 4, Bedok Food City S489950, is seeking talented individuals to join our dynamic team. If you thrive in a fast-paced environment and are eager to contribute to our exciting culinary ventures, apply now!

Roles & Responsibilities

• Manage the full spectrum of monthly payroll processing and administration
• Support the recruitment process, including posting job advertisements and arranging interviews
• Maintain and ensure proper documentation of employee database and personnel files
• Perform general HR administrative functions, such as processing work passes and preparing appointment/confirmation letters
• Manage all insurance matters (e.g., vehicle claims, hospital and work injury compensation)
• Manage company vehicle matters (e.g., road tax, insurance policies, etc.)
• Monitor office supply inventory and maintain appropriate stock levels
• Prepare and submit monthly reports, government survey returns, etc.
• Perform full spectrum of office administrative duties, including receptionist duties and mail/courier handling
• Assist in organizing office events
• Perform other ad-hoc duties as required

Knowledge and Skill Requirements:

• Minimum NITEC or 3 years of relevant experience in HR/administration
• Proficient in MS Office applications, including MS Word, Excel, and ERP software
• Good communication, organizational skills, and multitasking abilities
• Ability and willingness to work with all levels of the organization as a team
• Able to speak Mandarin to communicate with Chinese-speaking only staff during meetings

Job Information:

• Pleasant working environment at Bedok Industrial Estate (take 17A rom Bedok MRT – 2nd last stop)
• 13th Month AWS
• Attractive remuneration commensurate with your experience and qualifications
• Many other benefits

To apply, please email your updated resume to [email protected] or WhatsApp it to 9857-9292, including the following:

• Expected remuneration
• Earliest availability
• Vaccination/COVID status

Please note that only shortlisted and successful candidates will be contacted. The remuneration offered will be commensurate with qualifications and relevant experience.

Meranti Power Pte Ltd, a fully owned subsidiary of Energy Market Authority, is establishing a multi-discipline project team to manage the development of the new power generating station on Jurong Island. We are currently working with the Engineering Consultancy Services Consultants in all aspects of the development of the new power generation station.

We are inviting applicants for the position of Commercial Executive, who shall work on the Commercial aspects in the generation station development and subsequent operations after commissioning. The Commercial Executive shall report to the Head, Project and Commercial and assist him to:

Responsibility:

• Perform electricity bidding and natural gas nominations in accordance to bidding strategy, management’s directions as well as Singapore Market Rules, Gas Network Code and gas agreement.
• Generate accurate and timely reports on trading performance in the Electricity and Gas market, incorporating analysis including industry study, forecast of electricity demand and generation supply and projection of electricity prices, as well as new regulatory papers and proposals to stay up-to-date with energy market developments.
• Understand the contractual obligations of the various natural gas supply contracts and retail electricity contracts and liaise with power plant operation team to meet the Company’s generation running plan..
• Prepare daily estimated Gross Margin performance, highlighting key market events or trading activities and prepare month end accruals to Finance.
• Prepare, set up and implement trading related tools/systems, as well as contracts and fuel sales agreements.

Requirements:

• Degree in Engineering, Business Administration, Economics, Mathematics or equivalent
• Relevant working experience in energy industry would be an advantage.
• Good working knowledge and application of MS Office and Excel macro.
• Self-motivated and independent with strong analytical and communication skills.
• On normal work hours. However, must be able to perform scheduled duties, including work from home after office hours as the Electricity Market operates on a 24 x 7 basis.
• At least 2 years’ experience in trading in the Singapore Wholesale Electricity Market (SWEM)
• Possess experience in gas nomination and has know of the Singapore Gas Network Code.
• Good presentation and interpersonal skills would be an advantage.

Interested candidates, please forward your detailed resume, including last drawn salary, expected salary and date of availability to : [email protected]

Only shortlisted candidates will be notified.

By submitting your personal data and/or resume to Meranti Power Pte. Ltd. (“MP”) or to [email protected], you shall be deemed to have given your consent to MP for collecting, using, and disclosing your personal data for the purpose of assessing your job application.

Responsibilities

• Set up, prepare and model building development as planned /designed by Architect/QP, in BIM (Revit) – Architecture according to BCA BIM standards
• Competence in preparation of 2D and 3D AutoCad Drafting
• Draft submission Cover Letters addressing respective building authorities for various the project development stages
• Submission of drawings and documentations to all building authorities – URA, BCA, SCDF, LTA, NEA, PUB, NParks, etc to obtain respective Approvals /Clearances, including Amendments
• The above apply to all major stages of project development – DC, BP, Tender, Construction, and TOP/CSC.

Requirements

• Diploma in Architecture/ Built Environment/ BCAA Diploma in Architecture (Technology) or its equivalent
• Minimum 3 years of relevant experience in the construction industry
• Conversant in BIM (Revit) and AutoCAD platforms to perform drawing and design work
• Experience in Corenet Submission requirements, procedures and standards for BIM (Revit) and AutoCad (2D) format
• Experience in the use of BIM tools for design / tender / construction documentation
• Experience in annotations and descriptions for 3D models and 2D drawings.
• Knowledge in basic regulatory requirements (URA, BCA, SCDF, PUB, NEA, LTA, NParks, etc), and Arch related Codes of Practice
• Experience in annotations and descriptions for 3D models and 2D drawings
• Skills in presentation applications like V-Ray, Lumion, Enscape, etc will be advantage
• Possesses good interpersonal skills for coordination and collaborative processes on multi-disciplinary basis
• Only Singaporean

Key Responsibilities :

• Ensure Accounts Receivables are updated daily into the system and all documents is properly filled.
• Monitor and follow up with customers to ensure timeliness and effectiveness in collection and meeting of collection targets.
• Analyze customers’ payment pattern and trend.
• Ensure month end closing on Account Receivables are as scheduled.
• Conduct regular credit control reviews of key customers.
• Weekly reporting and meeting with the team to resolve any AR related issues.
• Prepare Debtor Aging Report, Debtor Statement, and other reports as deemed necessary.
• Follow up with Sales Team members on verbal orders.
• Undertake any other task as and when assigned.

Job Requirement :

• Diploma in Accounting / Business Administration
• Strong analytical skills and the ability to take initiative and prioritize
• Willing to work in fast paced and multi-task environment
• Good Microsoft Excel skills.
• Ability to meet deadlines and take-on new tasks and eager to learn

Job Description:

- Custom Brokerage/Declaring Agent

- Office located at Alps Avenue, Nearest MRT Station: Pasir Ris

- Desk bound job.

- Complete Declaration at stipulated rate per day and per hour with full compliance.

- Maintain account assigned for exception declarations.

- Follow up on daily shipment holds and find solutions in a timely manner to process the customs clearance

- Respond to phone and email enquiries on brokerage- related services

- Prepare and provide various reports in a timely manner to meet customers’ timelines

Requirements:

- Able to start work immediately

- 5 working day

- Possess good work ethics and positive attitude

- Able to handle pressure & adapt in a fast-pace environment

- Knowledge in Mircosoft Excel is a must

- Expect overtime on a regular basis

JOB DESCRIPTION

· Conduct thorough market research

· Develop integrated sales and marketing strategies

· Create and execute marketing campaigns

· Generate leads through various channels

· Build strong customer relationships

· Ensure consistent brand management

· Analyze marketing and sales data

· Develop engaging and relevant content

JOB REQUIREMENTS

· Minimum Diploma and above

· Willing to learn and flexibility to adapt to working environment

Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.

You will be responsible to support the smooth operations and administration of CareHub. Your exceptional organizational skills, discretion, and ability to handle complex tasks will be instrumental in ensuring operation success. You will be instrumental in supporting the monitoring of CareHub’s key performance indicators (KPIs) and ensuring that CareHub’s service standards are met to deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will also participate in the development, implementation and review of CareHub’s functions and initiatives, as well as be a knowledge champion to continuously support our call centre officers to obtain and maintain competency in managing resident and partners’ queries within KPIs and standards. You will have the opportunity to be part of a dynamic team and we are looking for like-minded individuals to join us who are positive, passionate about service experience with a quality improvement mindset.

Roles and Responsibilities include but not limited to:

1. Knowledge champion: Part of the first line which Call Centre Officers can approach for complex queries and clarification on CareHub’s workflows.
2. Curate and review knowledge based on cases and upcoming initiatives in a timely manner with proper documentation and tracking of when and which articles are due for review. This involves the creation, review and upload of articles to ensure a relevant knowledge management system to support the Call Centre Officers.
3. Support the training and refresher of CareHub team for new and existing staff. For example, being one of CareHub trainer to the creation and implementation of knowledge quizzes and competency refresher sessions.
4. Conduct audits on call and email cases to ensure standards are met with proper documentation and basic visualization charts to support high-level reporting to management.
5. Support in the identification of training and service gaps through analysis of call centre’s data and collaborate with team to implement initiatives to close gaps.
6. Troubleshoot basic IT issues and escalate complex IT incidents to the appropriate parties in accordance with workflow / protocol and follow-through till resolution.
7. Coordinate and facilitate staff training programs and workshops, ensuring proper documentation and tracking of training activities and budget.
8. Support in the manpower planning and scheduling to ensure there is sufficient manpower helming the CareHub’s hotline and email.
9. Asset management which includes the update and maintenance of asset record on a regular basis.
10. Support procurement activities by researching and identifying potential suppliers. You will be responsible for requesting and reviewing price quotations, negotiating terms, and making purchase recommendations. Your role will also involve maintaining inventory records and ensuring the timely delivery of goods and services.
11. Play a vital role in the on-boarding process of new employees, handling administrative tasks such as coordinating paperwork, updating and coordination of the training plan and schedule, updating email distribution lists, setting up workstations, and providing necessary resources. Additionally, you will be responsible for managing off-boarding activities, including the collection of company assets, conducting exit interviews, and updating relevant records.
12. Collaborate with other departments to support the operations and administration of CareHub eg. work with the finance department to track and monitor budgetary expenditures.
13. Coordinate and schedule meetings which will involve the booking of rooms, arranging necessary equipment, and ensuring all logistical aspects are well-organized.
14. Undertake additional administrative tasks as required. These may include data entry, filing, and providing general office support. You will also have the opportunity to support other departments with various projects and initiatives on an as-needed basis.Qualification Required and Area of Discipline

• At least Diploma qualification
• Required Competencies and Capabilities (Skills, Experiences and Professional Licences)
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement.
• Meticulous
• Experience in training and audit related roles in call centre or service line will be advantageous.
• Ability to speak various languages will be advantageous.
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends
• Note: Current working location is in the West.

GetGo is Singapore’s largest and fastest growing carsharing platform that enables everyone with the freedom to drive, without the burden of ownership. Our vision is to be APAC’s #1 carsharing platform as we seek to create a mobility ecosystem that's shared and sustainable for all.

We are looking for a Performance Marketing Executive to be part of GetGo’s highly energetic and dynamic performance marketing team.

As a data-driven and results oriented digital wizard, you will investigate and understand GetGo’s users’ acquisition journey; with data as your guide, design and execute digital marketing campaigns that are effective at acquiring users. Your responsibilities will range from planning, testing, implementation, optimisation and reporting of performance marketing initiatives to help drive traffic and maximise ROI across organic channels, paid channels, website and app stores.

Day to Day Activities

• Plan and execute paid marketing campaigns across web, app, search, display and digital advertising to drive conversions to our app.
• End to end management of performance marketing activity across paid channels
• Coordinate regular deep dives into the acquisition performance, build report models and analyze the performance of advertising campaigns
• Effectively manage campaign budget spend by keeping track of budget pacing and troubleshoot accordingly.
• Track and report on key results of media activity and provide recommendations to optimise overall spend and performance
• Develop, oversee, and evaluate A/B test campaigns to derive the most effective campaign
• Manage the company’s website and improve traffic and conversions
• Stay abreast of emerging digital tools and platforms, digital marketing trends, new technologies, and share insights with the rest of the team
• Work closely with other teams and stakeholders to ensure acquisition goals are met

Who We Are Looking For

• Experience in campaign management / ad ops role utilizing ad tech platforms, programmatic ad buying, web analytics tools and MMP tools such as Google, Google Analytics, AppsFlyer and Wordpress
• Degree or Diploma in Business Analytics, Marketing or similar field
• Strong analytical skills – familiarity with analytics tools (Google Analytics, Adobe Analytics, or other equivalent analytics tools)
• An analytical mindset and methodical approach – extensive Excel skills and an ability make recommendations based on statistics and experimentation results
• Able to work independently and is a self-starter
• Problem solver and a multitasker that enjoys a fast-paced startup environment
• A good team player with excellent communication and interpersonal skills

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Driven by Purpose
• Stay Curious and Humble
• Collaborate with Empathy
• Make it Better
• Get It Going!

Provide 1st level IT support to maintain IT operations for different sites.

Job Description:

· Functioning as the IT Executive, this role adopts and provides the best “customer service provider” experience to the office’s supported staff in all areas of IT services & provision.

· To support and attend to tickets promptly and efficiently across all departments by providing solutions to technical issues related to 1st level support (hardware, software, network, servers, etc.).

· To assist in all aspects of the office’s network, servers, and core infrastructure, including but not limited to installation, configuration, administration, troubleshooting, performance tuning, preventative maintenance, monitoring security procedures, capacity planning and maintenance of all computer hardware and software systems.

· Bring up ideas to help mitigate risks and fix potential issues before they happen and ensure all systems and services needed for a smooth operation are always readily available.

· Ensure staffs’ workstations are equipped with necessary tools such as proper software, updated patches, and licenses to carry out their work efficiently on daily basis.

· Conduct scheduled maintenance checks on equipment to avoid any undetected faults and unauthorized installations by any staff.

· Maintain proper documentation of licenses, hardware and software inventories and ensure that records are up to date and properly presented. Monthly IT reports are required.

· To always maintain cleanliness and tidiness of working areas and making it pleasant for everyone not limited to the IT workspaces, personal desk area, server room and storage areas.

· Gather inputs from stakeholders for review to aid them in optimizing their processes and improve existing workflows.

· Work on any other IT or tech related matters or projects as required by different stakeholders internal or external.

Requirements:

· 1-2 years in a related field of work with relevant technical qualifications.

· Computer, mobile & network device issues troubleshooting (Windows, iOS, Android).

· VBA, Excel Macros, Batch Scripting.

· Knowledge of data analysis process, Structure Query Language.

· Fresh graduates with relevant skillset are welcomed.

We are seeking an experienced Admin / Project Executive to join our team!

Come join a team that is fun, commited, dedicated and united!

Contact Mr Avi @ 91383851 for an interview!

Job scope:

• Handle all scheduling scope of work
• Manage Ops team on the ground
• Plan and execute schedules
• Prepare quotation and invoice for all ad-hoc job.
• Handle all reports
• Manage customer complains
• Support Sales team in quotations

Work days: 5 days (Mon to Friday)

Timing: 9 to 6pm

Location: Chai Chee

Contact Mr Avi @ 91383851 for an interview.

Responsibilities

• Direct report to Senior Marketing Manager, supporting Global operations of advertising and marketing for gumi’s game titles.
• Performance Marketing (50%)
• Execute and manage performance marketing campaigns on a daily basis throughout Google Ads, Meta, X or other digital advertising platforms. Liaise with DSPs to run campaigns and manage the media partners’ performance.
• Optimize digital marketing campaign performance and paid marketing budget to drive user acquisition, engagement and revenue for gumi’s mobile games including media planning.
• Ensure marketing data accuracy and quality of marketing performance reporting by working with the data team to deliver accurate and informative digital marketing performance report and optimization suggestions.
• Manage relevant administrative tasks such as invoice checks with media partners.
• Community Management (30%)
• Help plan out community management calendar & content alongside marketing project manager & in-house designers.
• Foster a lively community throughout X and Discord with expert understanding on the project/game that gumi is managing.
• Marketing Support (20%)
• Support Business Innovations department with overall marketing new initiatives and efforts across different projects.

Requirements

• Possess minimum 1-2 years relevant experience in digital marketing hands-on experience and/or community management. Willingness to learn new skills/platforms. Relevant training on performance marketing can be provided.
• Hands-on experience with advertising interface (Meta, Google Ads, Tiktok ads manager, X(Twitter) and emerging social platforms). Bulk upload experience or automation experience is preferred, along with high proficiency in Excel/Google Sheets.
• Strong understanding of online advertising metrics (CPI, CPA, CTR, CVR, CPC, ROAS, ROI, LTV) and has a good grasp of how to manipulate different metrics to read the trends from marketing data and find performance optimization opportunities.
• Has a strong problem-solving mindset and is able to work independently as well as part of a team. Can work in a fast-paced environment and comfortable in responding to changes.
• Passion in mobile games and keeping up to date on latest advertisement trends, social media community trends for games.

Knowledge & Skills

- Capabilities in project planning and scoping, evaluation, logistics, and execution, as well as the use of diverse communication channels to raise public awareness

- Outstanding interpersonal, written, and verbal communication abilities for engaging and interacting with individuals at all levels

- Build and maintain relationships with key stakeholders, including but not limited to beneficiaries and their caregivers, partners, volunteers, government agencies, and community organisations

- Able to establish and maintain positive connections with colleagues at all organisational levels and external stakeholders

- Proficient in data collection and analysis, report writing, budget tracking and utilisation

- Able to manage multiple concurrent activities with tight deadlines

- Capacity to acquire and interpret information in a timely and precise manner, as well as the ability to think methodically, understand implications, and make suggestions

Behavioural Skills

- Engage and establish professional relationships with individuals and stakeholders in all practice contexts to create harmonious working culture

- Promote sense of purpose aligned with values of the organisation

- Adhere to professional standards valued by SAAC, acting in accordance of our values of Love, Integrity, Growth, Honour and Teamwork (L.I.G.H.T)

- Resilient and responds to challenges effectively

Responsibilities:

・Manage and develop a team of 3 subordinates in export/import PIC (Sales 50% / Office 50%)

・Prepare quotations and cost management.

・Build relationships with partner companies.

・Negotiate rates with carriers and NVOCCs.

・Deliver performance reports and contribute to strategic planning during monthly meetings.

・Provide weekly progress updates on performance, strategies, and activity outcomes.

・Maintain knowledge and oversee the management of licenses such as ZeroGST, MES, RACA, and others related to export/import.

・Maintain ISO documents related to the department.

Requirements:

Minimum 5 years of experience in Freight Forwarding sales.

The AI/Chatbot Executive will be responsible for leading the development, implementation, and optimization of artificial intelligence (AI) technologies and chatbot solutions within Contact Centre.

The incumbent will be required to collaborate with stakeholders and cross-functions to leverage AI/Chatbot capabilities to enhance customer experiences, streamline operations and uplift productivity.

The role requires understanding of AI/Chatbot technologies and development, to exercise initiative and be able to handle projects and challenging situations.

Job Responsibilities

• AI/Chatbot Development / TrainingIdentify opportunities to leverage AI and chatbot to improve customer engagement and operational efficiency
  Work on functional design, process design (including scenario design, flow mapping),
  Train the bot by reviewing responses and feedback provided by customers to improve its understanding and responses
  Review the workflows and responses in the Bot to enhance user experience and meet evolving business needs
  
• AI/Chatbot ImplementationLead the selection, implementation, and integration of AI technologies and chatbot platforms
  Oversee the development and deployment of AI-powered solutions, ensuring scalability, reliability, and performance
  
• CollaborationCollaborate with cross-functional teams (Vendor, IT, Stakeholders) to identify optimal solutions, including strategy and planning of Bot development
  
• User Experience Enhancement and TestingReview customer interaction experience/feedback with Bot to understand Bot’s behavior and performance
  Recommend and make changes to responses and train the Bot for optimal response based on customers’ feedback
  Responsible for preparing UX mock-up and conversation flow, UAT test plan and documentation of the flow.
  
• DocumentationEnsure data is properly documented and verify data to create a baseline performance for the bot workflow.
  Execute on the communication of new features by documenting bot capabilities, including best practices and recommendations for optimal performance
  
• Analytics and ReportingReview customer feedback on bot behavior, understand how to accurately translate customer queries and requests into actionable outcomes.
  Perform data analytics to review and/or initiate new features implementations to improve operational efficiency
  Provide report and dashboard updates on bot & live chat performance
  
• Apply Income Competencies to all tasks undertakenChallenge status quo and take risk
  Commit to maximize the result by taking ownership and hold one another accountable
  Communicate by speaking up and be open to honest feedback
  Collaborate and support each other to win
  Create action plan with clear targets/outcomes and execute with discipline
  Cultivate positive customer relationships through quality service
  

Qualifications:

• Polytechnic / Higher NITEC / Degree
• Min. 1 year working experience in AI/Chatbot development
• Knowledge in Python language and Machine Learning & Data Analytics tools such as Pandas or PowerBI will be advantageous.
• Strong in Microsoft Office (Advanced Excel, Powerpoint, Word, Outlook)
• Experience managing multiple projects to a deadline
• Excellent time management and organization skills
• Strong attention to detail and customer service fundamentals
• A proactive attitude to problem solving and delivering of end results
• Passion for technology and creating a great customer experience
• Ability to work efficiently in high demand, team oriented and fast-paced environment with excellent mulit-tasking skills.
• Good analytical, critical thinking and problem solving skill.
• Strong inter-personal and written communication.
• Interest in building processes, structure, and documentation.

Overview

To support investigators in conducting clinical research according to study protocol, Singapore Guideline for Good Clinical Practice (SGGCP) and other applicable regulatory and ethical requirements and hospital policies.

Responsbilities

Research projects administration - Process and manage qualitative and quantitative study data, including the followings:

• plan, organise and co-ordinate study activities workflow, including participant recruitment and coordination of study teams via regular meetings
• help PIs devise a data management plan for both qualitative and quantitative studies
• be able to help with data collection with patients, including the administration of survey and the conduction of qualitative interviews
• handle data entry (including transcription for qualitative studies) and validation of study data, e.g., ensure that data is correctly recorded.
• maintain records and manage e-filing system for documents related to specific research projects.
• process collected data for analysis purposes, including the maintenance and handling of data employing Excel and basic functions of SPSS
• help conduct literature searches; perform article screening for systematic reviews
• Liaise with stakeholders from other areas (e.g., finance) and coordinate related logistics. Ensure timeliness in making payments to patients/volunteers.
• Track utilisation of budget. Document and tabulate financial payments received and / or made to support the study; assist with procurement;
• Maintain Investigator Site File and ensure that all study documents are complete and up to date.
• During meetings, collate agendas, prepare materials, record minutes and track progress of follow up items.
• Prepare regular reports to HOD and research unit on progress of projects; track achievements and contribute towards preparing regular progress reports to NMRC.

Patient/Research Subject/Healthy Volunteers Management.

• Assist investigators in the screening and recruitment of potential research subjects/patients/healthy volunteers as according to trial protocol.
• Communicate to patients and volunteers on project demands and obtain informed consent.
• Maintain and update screening log & enrollment logs.
• Schedule appointments for patients/subjects.
• Ensure patients’/subject’s compliance to trial medication (if any).

Ensure projects’ compliance.

• Maintain database of patients’/subjects’ data and ensure compliance with confidentiality and PDPA requirements.
• Ensure compliance with the SGGCP and other applicable regulatory and ethical requirements and restructured / polyclinics’ policies if applicable.
• Assist investigators in applying for ethics review and to the Health Sciences Authority (HSA) for clinical trial certificates (if required)

Requirements

• Bachelor’s degree in health sciences or nursing, preferably with experience in recruiting patients for research projects in a healthcare institution.
• Possess strong interpersonal skills.
• Preferably have some experience in conducting focus-group interviews
• Excellent team player with ability to work independently and proactively.
• Meticulous with an eye for detail.
• Resourceful with a creative ability to make things happen.
• Proficient with Outlook, Microsoft Word, PowerPoint and Excel

As a Senior Executive, you are responsible to support the day-to-day operations of the Care and Call Centre (CareHub) to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will work closely with stakeholders and the CareHub team including Call Centre Officers (CCOs) who are helming CareHub, to draft, develop and implement requirements (including IT systems) and collaborative workflows and SOPs to bring plans into reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives. You will ensure that CCOs are properly trained and supported by a relevant knowledge management system to support handling of enquiries in the most professional and timely manner.

You will have the opportunity to support the developmental plans and partnerships of CareHub by driving and facilitating conversations with stakeholders and community partners to further develop CareHub and review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem.

Another key accountability is data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a timely manner. You are passionate about service and innovation with a quality improvement mindset and shall play an active role in sustaining the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Support the day-to-day operations of the CareHub including being the point of escalation when required, in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Support in the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Facilitate collaborative conversations and change management with presentation slides internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Support in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Risk management incorporated in workflows and SOPs
6. Ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
7. Data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a concise and timely manner
8. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
9. Keep abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements

• Good bachelor’s degree in any discipline.
• Preferably with relevant Contact Centre / healthcare and operations related experience
• Have experience with project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data, visualize and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Possess Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualization / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

JOB DESCRIPTION

· Actively engage customers and provide tailored solutions

· Build and maintain strong relationships with clients

· Stay well-informed about products and services

· Cross-selling and upselling customers

· Implement strategies for customer retention

· Work closely with other departments

· Manage end-to-end client servicing

· Generate regular portfolio report

JOB REQUIREMENTS

· Minimum Diploma and above

· Willing to learn and flexibility to adapt to working environment

· Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

The Department

The IT Department is responsible for supporting and maintaining the Campus IT Infrastructure, AV Infrastructure and Phone system. Providing efficient system support to all users. The department is also responsible for resolving any IT-related faults Quickly and efficiently,

The Position

The IT support individual will provide effective IT assistance across all aspects of the business and will provide backup and support to the IT Manager. The individual is responsible for supporting and maintaining IT Infrastructure, AV Infrastructure and Phone system plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.

Key Responsibilities

· Installing and configuring computer hardware, software, systems, networks, printers, Desk Phones, and scanners

· Monitoring and maintaining computer systems and networks

· Responding in a timely manner to service issues and requests

· Providing technical support across the campus

· Repairing and replacing equipment as necessary

· Testing new technology

· Possibly training more staff members

· Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved

· Assist management in creating training materials pertaining to computer troubleshooting and usage

· Act as the initial point of contact for all computer and system-related concerns from all users.

· Organize and file documentation pertaining to warranties and instructional guides for computer hardware

· Escalate IT issues to the IT Manager where necessary

· Responsible for managing backups

· Manage AV and Telephone systems

· Setup class AV system, Setup class recording

· Setup AV system for On-campus event

· Creating purchase requisitions for IT hardware/software

· Ensuring all software purchased licensing is recorded and maintained

· Setting up new users and disabling expired accounts in accordance with HR requirements

Other

· Prepare documents, meeting materials, and correspondence.

· Perform basic administrative support duties as required to meet specific operational objectives.

· Perform miscellaneous job-related duties as assigned by the IT Manager

Requirements

At least 2 years of experience in related profession preffered

Degree/Diploma in Computer Studies, Certification like MCSE or CCNA will be advantage.

Working hours

5 days work week (might have shift timigs and MUST work one weekend)

Key Responsibilities:

• Monitor website analytics to identify trends and opportunities for improvement
• Manage the e-commerce platform, including uploading of products and ensuring listings and pricing are accurate and up-to-date
• Execute and manage online campaigns, provide insights on campaign performance
• Order fulfilment in a timely and accurate manner
• Preparing weekly sales report for online and offline sales
• Collaborate with the IT team to identify and resolve technical issues, if any
• Monitor customer feedback and respond to customer inquiries in a timely and professional manner
• Keep up-to-date with e-commerce trends and best practices and provide recommendations to improve the online customer experience

Qualifications:

• Diploma in Business, Marketing, with Excel knowledge in Vlookup, PivotTable
• At least 1 year of experience in e-commerce, digital marketing, or a related field
• Good understanding of e-commerce platforms and website analytics
• Excellent communication and interpersonal skills
• Detail-oriented with strong problem-solving skills

If you are passionate about e-commerce, have good organization skills and are excited to join a dynamic and fast-paced team, we would love to hear from you. Please submit your resume, cover letter and expected renumeration to [email protected]

Job Description :

• Identify new business opportunities and execute sales strategy to secure new customers
• Maintain good customer relationship with customer to increase sales growth
• Attend to customer enquiries/ issues and resolve in a timely manner
• Achieve monthly sales target as KPI set
• Develop professional rapport with the customers and build positive brand loyalty
• Manage accounts and meet or exceed targets relating to revenue growth, activities, profit margin, mix of products and services sales, customer retention and customer acquisition

Requirements

• Minimum 2 years of Sales Experience in Food industry or relevant
• Thorough understanding of marketing and negotiating techniques
• Fast learner and passion for sales
• Self-motivated and results driven
• Team player with good interpersonal skills
• Sales driven and self-motivated with a positive thinking
• Able to work independently
• Articulate, good presentation skill

Job Description:

• To manage and negotiate pricing, commercial terms with local and overseas suppliers and recommend the most competitive suppliers and subcon.
• Ensure continuous supply of required goods and materials and communicate any supply problems which may pose a risk or impact on business operations.
• Negotiate contracts, improved prices and terms of business with suppliers and review opportunities to make business savings utilising negotiation and procurement best practice tools and methods.
• Review specifications and ensure materials ordered meet proper quality standard and comply to contract specifications.
• Manage and track Purchase Requisition/Purchase Order on the internal system to make sure the procurement projects are delivered on time.
• Maintain and update list of approved suppliers and their qualifications, delivery times, and potential future development
• Keep relevant stakeholders informed on the latest progress/status of delivery within expected timelines.
• Perform other duties as assigned.

Job Requirement:

• Candidate must possess Diploma in relevant discipline.
• Minimum 3 years of experience in procurement preferably in construction/ civil engineering industry.
• Experienced with sourcing and material understanding.
• Have experiences in working in large scale projects.
• MRT working experience would be an added advantage.
• Working Location: Site Office, Tampines.