Company’s Profile
Julian Grey’s client offers customized solutions to meet evolving societal demands in the world of sustainability.

Responsibilities

• Oversee HR operations, including recruitment, training, payroll, and benefits.
• Collaborate with Directors to enhance HR policies and systems.
• Develop and optimize HR strategies and ensure data integrity.
• Serve as the primary contact for labour organizations and organisations.
• Negotiate insurance contracts and ensure compliance with regulations.
• Manage workforce budgets and support performance appraisals.
• Provide management with insights on labour market trends and economic conditions.

Requirements

• Minimum 5 years of HR management experience, preferably in a managerial role.
• Strong knowledge of employment laws and MOM regulations.
• Proficiency in Japanese is advantageous for effective communication with senior management from Japan headquarters.

Benefits

• Transportation allowance provided

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Interested Applicants
Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

JOB SUMMARY

Responsible for the management of all aspects of the Front Office including Concierge, Front Desk, Guest Relations, Guest Services (Bell), and Service Experience (Operator), in accordance with hotel standards. Directs, implements and maintains a service and management philosophy that serves as a guide to respective staff. Responsible for developing and maintaining the acknowledgment of all guests visiting the location. Ensures all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable and personal stay.

CANDIDATE PROFILE

Education and Experience

· High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.

OR

· 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in Rooms Department, or related professional area.

CORE WORK ACTIVITIES

Maintaining Front Office Goals

· Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

· Develops specific goals and plans to prioritize, organize, and accomplish your work.

· Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

· Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.

· Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

· Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

· Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

· Maintains knowledge of room availability and rates and suggestively sells.

· Reviews previous night's no-shows and ensures appropriate billing.

· Reviews the arrival report for accuracy and completeness. Checks printed registration cards against information on arrival report; rectifies any deficiencies with respective personnel.

· Maintains complete knowledge of property features and services, including hours of operations, hotel restaurant concepts, menu price range, dress code and ambience, hotel room types, numbers, hotel top repeat guests, rate programs, packages and scheduled daily events and activities.

Managing Front Office Team

· Supervises all areas of the Front Office.

· Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

· Encourages and building mutual trust, respect, and cooperation among team members.

· Serving as a role model to demonstrate appropriate behaviors.

· Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

· Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

· Ensures staff is knowledgeable about rates, packages and promotions available.

· Ensures all cashiering procedures comply with accounting policies and standards.

Ensuring Exceptional Customer Service

· Provides services that are above and beyond for customer satisfaction and retention.

· Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

· Responds to and handles guest problems and complaints.

· Sets a positive example for guest relations.

· Empowers employees to provide excellent customer service.

· Observes service behaviors of employees and provides feedback to individuals.

· Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

· Ensures employees understand customer service expectations and parameters.

· Interacts with guests to obtain feedback on product quality and service levels.

· Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

· Monitors the check-in/check-out process, ensuring agreement to hotel standards; anticipates critical situations and assists to process the guest expediently.

· Anticipates sold-out situations and number of rooms overbooked. Locates alternative accommodations for guests and "walk" guests, following hotel policies and procedures.

· Works closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns.

Managing Projects and Policies

· Implements the customer recognition/service program, communicating and ensuring the process.

· Supervises same day selling procedures to maximize room revenue and control property occupancy.

· Supervises daily shift operations and ensures compliance with all policies, standards and procedures.

· Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

· Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

· Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

· Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

· Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

· Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

· Participates in employee progressive discipline procedures.

Additional Responsibilities

· Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

· Analyzes information and evaluating results to choose the best solution and solve problems.

· Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

· Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Administer all direct sales channels and the procedures related to bidding which is essential for the operation.
• Engage with designated or agreed-upon clients or prospects to advertise business offerings in a particular region or industry.
• Focuses on reaching personal sales targets, developing new business prospects, building connections with customers, and effectively addressing specific customer issues.
• Create product and service solutions, along with customized contract conditions, that satisfy clients' mid- to long-term needs while taking into account the advice of relevant internal specialists.
• Present the proposed solution to client representatives, then negotiate a deal within predetermined commercial constraints.

Requirements:

• Diploma and above
• At least 5 years of Sales experience in Marine Sector.
• Excellent leadership, communication, and interpersonal skills.
• Proven experience in developing strategic sales plans.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Our client is a specialist clinic located at the city.

• Oversee daily clinic operations, ensuring smooth patient flow and optimal resource utilization.
• Manage the clinic budget, monitor expenses, and ensure financial viability.
• Ensure compliance with healthcare regulations, accreditation standards, and internal policies.
• Implement quality improvement initiatives to enhance patient outcomes and service delivery.

Requirements:

• Nitec and above
• At least 2 years of managerial experience in clinic setting.
• Excellent leadership, communication, and organizational skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Handle the design team to achieve targets for the Civil engineering, Geotechnical engineering, Infrastructural design works.
• Lead consultant and review their design to ensure to meet the relevant requirements and the project’s preference.
• Discuss the design results to the client and other stakeholders and obtain their agreement.
• Enhance the design to reduce cost and construction schedule effectively.
• Finish all design works including necessary approvals without adversary affecting the tender/construction schedule.

Requirements:

• Degree in Civil Engineering recognized by the PE Board
• At least 7 years of marine civil design experience in a large-scale project.
• Good knowledge in international and domestic standards for design work.
• Experience in marine structure D&B plant project and overseas ODA project is an added advantage.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740

• Overall, responsible for the quantity surveying activities, ensuring accurate cost estimation, cost control, and cost management throughout project.
• Prepare and check Bills of Quantities, cost estimates, and tender documents.
• Give expert advice on cost-related matters to project teams, ensuring adherence to budgetary constraints.
• Liaise with project managers, engineers, and other stakeholders to identify cost-saving opportunities and recommend value engineering solutions.
• Perform regular cost assessments and prepare reports detailing project cost performance, variations, and potential risks.
• Evaluate and negotiate subcontractor and supplier contracts, ensuring favorable terms and conditions.

Requirements:

• Degree in Quantity Surveying or equivalent
• At least 7 years as a QS Manager experience in Building Construction/Hospital Building Project.
• Good knowledge of quantity surveying principles, cost estimation techniques, and cost control procedures.
• Able to read and interpret structural drawings.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740

Job Description:

• Account management for RSME Loans Portfolio (excluding Trade accounts) and main touchpoint for RSME Borrowing customers with Credit related matters

• Filter and identify accounts for exceptional reviews

• SCCB CBD (BB/SME+/RSME) report monitoring, colour coding and tracking

• Collateral (Insurance Policy) Monitoring via CBD Quarterly Insurance Financing Monitoring (Etiqa Marked-to-Market report)

• Review of RSME accounts undergoing litigation (SCCB report), exceptional reviews and adverse news (Production Order/ECDD) per Portfolio Management Framework

• Perform ECDD reviews for Event Triggered RSME accounts

• RSME Business Watch Services report and subsequent actions/follow ups with Borrowers with changes in constitution/status/shareholders and updating of ESIMS

• Raise AAs for customer credit requests, perform data ratification/updation and renewals for Overseas Ppties/SBLC under RSME

• RSME data validation arising from MAS survey, HO/GMD/GMV, CFS-Risk and Credit Policies Mgmt requests

• Support CBD Asset Quality Meeting minutes taking

• To exit accounts which exhibit weakness in financial statements and cash flow problem

Job Responsibilities:

• Review of borrowing customers and addressing credit and FCC concerns

• Follow up with borrowers in arrears

• Perform adhoc customer’s credit requests

• Trigger of accounts for review via various reports timely

Job Requirements:

1. Degree in a related field preferably (Banking, Business, Finance and related fields) with 1 year working experience in related field

2. Analytical skills, able to manage multiple tasks

3. Fast learner, able to pick up information and knowledge fast

4. A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics

5. Experience in customer handling

Please note only shortlisted candidates will be notified.

Our client is a FINTECH IoT company that focused on creating smart and effective environment to enhance the quality of life for all, currently seeks an eCommerce Marketing Lead to join their expanding team.

Reporting to the Department Head, the incumbent will be working in a team of 4 staff. He / She will be in charge of creating and implementing marketing strategies to boost online sales and promote growth for the company’s eCommerce operations and to improve retention rates, specifically targeting the education market segment. The main duties will include developing and executing marketing campaigns across various platform via social media, SEO, PPC, and emails, acquire & retain users, track & analyse campaign performance, conduct A/B & multivariate testing, and drive merchant program.

Additionally, he / she will need to prepare regular reports on marketing performance and offer recommendations for optimization

Successful applicants can look forward to a company that provides cutting edge solutions with contactless payment and IoT technology for marketspaces.

REQUIREMENTS

• Bachelor’s Degree holder in marketing, business, or a related field
• Min 3 years working experience in eCommerce marketing, making new or low traffic eCommerce site to be profitable
• Working experience with eCommerce platforms preferably in a SaaS, startup or marketplace environment
• Proven experience as a Growth Hacker is a plus
• Prior working experience in Education industry or Edutech is advantageous
• Proficiency in SEO, social media & email marketing, and PPC
• Experience with A/B testing, conversion rate optimization, and funnel analysis.
• Knowledge of data analytics tools (e.g., Google Analytics, Adobe Analytics).

Interested applicants kindly use the apply button or send in your application in MS word format to [email protected]. (EA: 18C9213 / R21103164)

*We regret that due to potential volume of responses, not all candidates will be contacted.

Audit Team

Our audit team supports businesses in this important compliance measure that builds transparency and a complete picture of your financial position and regulatory obligations. Using a global audit approach and methodology across all Grant Thornton firms, our team brings consistent, high quality audit services to companies across the globe.

Our audit team’s flat hierarchy and culture of teamwork brings about an openness where team members of any level can raise their ideas and concerns to leaders and career coaches. As our clients are companies that span across a vast range of industries, our team members gain valuable exposure to industries that they are interested in.

In addition to career coaching, the firm encourages our people to learn continually and pursue their professional qualifications. Through sponsored tuition fees, study leave, and the support of colleagues, our people are able to take the next step in a fulfilling career.

The role

The Funds Audit Manager - Audit is responsible for managing and leading audit engagements for a diverse portfolio of clients, particularly in the funds sector. The role involves strategic planning, review and oversight of audit projects, ensuring compliance with regulatory requirements and delivering high-quality audit services. The role requires strong leadership and team management skills, the ability to build and maintain client relationships, and a commitment to providing value-added insights and solutions. The role also includes contributing to the growth and development of the audit practice through business development activities and staying abreast of industry trends and regulatory changes.

Responsibilities

• Lead and manage audit engagements, particularly in the funds sector, ensuring adherence to timelines and budgets.
• Develop and implement audit strategies tailored to client requirements.
• Supervise, train, and mentor junior audit staff, providing technical guidance and support.
• Review and approve audit plans, workpapers, and reports to ensure accuracy and compliance with professional standards.
• Maintain up-to-date knowledge of regulatory changes and industry trends.
• Build and maintain strong client relationships, acting as the main point of contact and providing proactive advice and solutions.
• Ensure timely delivery of audit reports and financial statements.
• Collaborate with other departments to provide comprehensive services to clients.
• Manage client billing and ensure adherence to budget and timelines.
• Monitor industry trends and changes in regulations, adapting audit practices accordingly.

Qualifications and skills

• Bachelor’s degree in Accounting, Finance, or related field.
• CPA or equivalent professional certification.
• For Manager at least 6 years of audit experience, with at least 2 years in a supervisory role.
• Extensive experience in auditing funds, including mutual funds, hedge funds, and private equity.
• Strong knowledge of accounting standards and regulations (e.g., IFRS, GAAP, MAS).
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple engagements and deadlines.
• Detail-oriented with a commitment to delivering high-quality work.
• Strong client service orientation.
• Ability to work effectively both independently and as part of a team

The Opportunity

The Customer Success Manager (CSM) for SEA DX Accounts is accountable for Adobe’s largest and most complex Customer Experience Cloud relationships. The mission of this team is to be relentless in ensuring customer satisfaction. To build strong partnerships, have a clear understanding of business goals and ultimately ensure our customers see value from their investment with Adobe.

The Senior CSM is responsible for bringing the best of Adobe’s unique capabilities, best practices and digital transformation experience to our customers’ business objectives. In this role, you be cultivating strong relationships across customer executives and senior level decision makers and developing a deep understanding of their unique business needs, use cases and objectives. You will be responsible for driving adoption & mapping value realized to Adobe solutions- aligning with multiple stakeholders, advising on change management, and risk mitigation with the goal of enabling customers to maximize value from their Adobe investment and achieve their business objectives.

As a Senior Customer Success Manager for Thailand DX Accounts you will drive a robust Customer Success charter across your accounts which includes:

• Accountability for customer’s overall success with Adobe: adoption growth of Adobe platform, long term customer health, and Value Realized with the platform whilst maintaining a long term partnership.
• Driving mutual understanding of Adobe’s unique and groundbreaking “experience business” capabilities and promote how those capabilities create long-term value for the customer across various customer business units & organizations
• Improving solution adoption by providing insights on standard methodologies, solution usage maturity, benchmarking, and identifying and resolving obstacles.
• Maintaining regular and appropriate communication and governance with both internal and external executive teams to ensure alignment and visibility, inclusive of regular business reviews
• Identifying customer risk and collaborating with the extended Adobe team to develop and complete "get well" plans.
• Encouraging customer advocacy and improving innovation by incorporating standard methodologies and improving processes in the Adobe ecosystem.
• Orchestrating the breadth of Adobe resources to delight the customer in their experience (Delivery/Consulting, Renewals, Adobe Experts, Customer Care, Customer Success Managers, Product Teams, etc.)

The Customer Success Manager should excel in:

Customer Leadership

• Proactively assess the interactions with our top customers (product performance, depth and breadth of usage, support experience) and ensure the feedback is gathered and conveyed internally to enable ongoing improvement of Adobe products and services.
• Develop positive relationships with our key collaborators to ensure alignment with executives and provide valuable insights to support the team in developing and implementing improvement strategies.

Execution for Results

• Partner with sales management team to align on vertical objectives and achieve and exceed retention, growth and satisfaction targets. Ensure team is achieving CSM objectives and crafting high-quality work, including Strategic Business Reviews, Customer Success Plans, and Dashboards.

Expertise & Thought Leadership

• Drive thought leadership & grow as a leader in one of the most exciting and dynamic technology fields today.
• Promote innovative thinking and standard methodologies, both within the company and in the industry, regarding business transformation.

Executive Presence and Influence

• Engage broadly across the Customer and Adobe organizations from management through to C-Level/Influencer as required

Scale & Continuous Improvement

• Deliver innovative, repeatable, measurable Customer Success programs.
• Implement a process for continuous improvement, driven by user and customer insights, feedback, and industry research.

What you need to succeed:

• Bachelors Degree or equivalent required and a Masters Degree is a plus
• 9+ years of experience in customer success, relationship management or management consulting organization with demonstrated, quantifiable experience delivering on significant business value
• Strong executive presence, including ability to effectively partner with and influence client executives and be a credible and effective C-level advisor
• Creative problem-solving skills, including the ability to understand the impact and intersection of people, process and technical changes and to articulate high-level solutions to address business problems
• Proven organizational, prioritization skills and an ability to work in a highly matrixed environment
• Outstanding executive-level interpersonal and written communication skills, with the ability to effectively navigate difficult conversations and mediate to healthy outcomes
• Strong familiarity with Adobe products, capabilities, and efficient use cases.
• High degree of intellectual curiosity and ability absorb new concepts quickly
• High level of energy and personal drive
• Willingness to travel up to 25% of the time
• Experience managing large enterprise accounts over a minimum of $500k USD annually within Financial Services, Telco’s, Airlines in SEA market. Also have handled over 5 accounts simultaneously.
• Lead multi product solution adoption strategy & value realization of a Martech platform.
• Fluency in Thai is essential to communicate with Thai-speaking clients/customers/partners

Job Summary: The Digital Product Manager is a key role responsible for the strategy, development, and management of digital products or services. This position plays a central role in defining the product vision, leading cross-functional teams, and ensuring that digital products meet user needs, business objectives, and market demands.

Key Responsibilities:

1. Product Strategy:Develop and communicate a clear product vision and strategy that aligns with the organization's overall goals.
   Define product goals, key performance indicators (KPIs), and success metrics.
   
2. Market Research:Conduct market research to understand customer needs, competitive landscapes, and emerging industry trends.
   Use insights to inform product development and enhancement decisions.
   
3. Product Roadmap:Create and manage a product roadmap outlining the short-term and long-term development plans.
   Prioritize features and enhancements based on customer feedback, business value, and market dynamics.
   
4. Requirement Gathering:Collaborate with stakeholders, customers, and cross-functional teams to gather and document detailed product requirements.
   Create clear product specifications, user stories, and acceptance criteria.
   
5. Agile Development:Work closely with development teams, following agile methodologies, to oversee the product development process.
   Ensure that the product is developed on time, within scope, and meets quality standards.
   
6. User Experience (UX) and Design:Collaborate with UX/UI designers to create user-friendly and visually appealing product interfaces.
   Validate design decisions based on user feedback and usability testing.
   
7. Testing and Quality Assurance:Oversee the testing and quality assurance processes to ensure the product meets defined requirements and quality standards.
   Address and prioritize issues and defects.
   
8. Product Launch:Plan and execute product launches, coordinating marketing, sales, and support efforts.
   Monitor product performance and gather user feedback after launch.
   
9. Performance Analysis:Analyze product performance and user feedback to make data-driven decisions for product improvements.
   Continuously monitor KPIs and adapt the product strategy as necessary.
   
10. Stakeholder Communication:Maintain effective communication with stakeholders, including executive management, development teams, marketing, and sales.
    Provide regular updates on product progress and outcomes.
    

Requirements:

1. Education: A bachelor's degree in business, marketing, computer science, or a related field is typically required. An MBA or relevant certifications (e.g., Certified Scrum Product Owner) may be preferred.
2. Experience: A minimum of 3-5 years of digital product management experience, with a proven track record of successful product launches and improvements, is typically required.
3. Market Knowledge: Strong understanding of the digital market, target audience, and industry trends.
4. Technical Knowledge: Familiarity with technology, development processes, and digital product management tools (e.g., Jira, Trello).
5. Analytical Skills: Proficiency in data analysis and the ability to make data-driven decisions to optimize the digital product.
6. Communication: Excellent verbal and written communication skills for effective collaboration with cross-functional teams and stakeholders.
7. Problem-Solving: Strong analytical and problem-solving abilities to address digital product challenges and make strategic decisions.
8. Leadership: Effective leadership and project management skills to guide the digital product development process.
9. Customer-Centric: A customer-focused mindset, with a deep understanding of user needs and the ability to advocate for user-centric digital product design.
10. Adaptability: The ability to adapt to changing market conditions and evolving digital product requirements.

The Digital Product Manager is instrumental in driving the success of digital products, from concept to launch and beyond. They are responsible for defining the product strategy, overseeing development, and optimizing performance to meet business objectives and user satisfaction.

Job Description

• Plan, develop and manage bancassurance business portfolio with Bank partner(s).
• Identify and develop retail distribution opportunities with Bank partner(s).
• Develop and deliver digital initiatives and innovations to improve customer experience and to support the growth of consumer segments business.
• Ensures business handled is in line with the Company's underwriting guidelines and service standards.
• Ensure compliance with all laws, regulatory provisions and Company policies as are relevant to the role.

Qualifications

• Tertiary qualification and/or professional insurance qualifications
• Certificate in General Insurance (BCP/PGI) and Cert HI

Job Responsibilities:

• Oversee daily warehouse operations, including inventory control, stock tracking, and ensuring efficient space utilization.
• Develop and enforce standard operating procedures (SOPs) for accurate and efficient inventory management.
• Manage logistics and transportation operations, including coordinating shipments, delivery schedules, and ensuring timely distribution.
• Collaborate with carriers and suppliers to optimize delivery routes and reduce transportation costs.
• Lead and supervise a team of warehouse and logistics staff, including scheduling, training, and performance evaluations.
• Implement and manage process improvements, leveraging technology and data analysis for optimized logistics performance.
• Oversee accurate and timely completion of logistics documentation, such as shipping records, invoices, and compliance reports.

Job Qualification:

• Diploma or higher in Logistics, Supply Chain, or related field.
• 5+ years in warehouse and logistics management, preferably in a high-volume environment.
• Proficient in inventory management systems and logistics software.
• Strong negotiation and vendor management skills.
• Proficiency in Mandarin to effectively communicate with Chinese-speaking clients and counterparts.
• 
  

If you are keen on this exciting opportunity, kindly ‘Apply Now’ or email [email protected]

• Referrals are greatly appreciated*

Andrewina Pang

EA Licence No: 20S0118

EAP Registration No: R21100205

• Only shortlisted candidates will be responded to. If you do not receive a response within 14 days, please accept this as a notification that you have not been shortlisted

A team player to join and support trust relationship managers in daily administration of trust mandates.

· Assist the trust relationship managers in the daily administration of the trust mandates, including but not limiting to

- Processing of the bank account opening documents, credit facilities, insurance transfer/purchase documents

- Processing of distribution requests, including name screening.

- Preparing of trustee and company minutes and resolutions where required

· Updating of records in trust system and upkeeping good accurate records of trust relevant parties information as well as trusts and/or company activities

· Assist and support in trust review preparation (if call for), review of trust deeds, letter of wishes, fees etc if required for BAU processing

· Contribute efforts for ad hoc projects

· Act in accordance with core values (Lasting Value, Integrity, Forward-looking, Respect, Responsibility) of the organization, and demonstrate the highest standards of business and personal conduct.

Requirements:

· Min Degree/Diploma holders

· At least 1-3 years in trust administration

· Team player

· Meticulous and have an eye for details

· Proficiency in Chinese is required as this role requires to deal with internal Chinese stakeholders

You will be responsible for building sales pipelines and meeting the monthly sales target. You must be familiar with all the company's products and services, as well as be able to recommend appropriate solutions to clients based on their needs and requirements.

Responsibilities

• Establish and nurture strong relationships with clients, serving as the primary point of contact for their inquiries
• Maintain thorough knowledge of company’s product and service structure
• Achieve or exceed customer service objectives and expectation
• Deliver on service-level-agreement commitments made to customers on availability, reliability and respond turnaround time.
• Maintain good relationship with customers to retain and protect our customer base against attrition.
• Effective handling of all customers’ enquiries, feedbacks and complaints in a professional manner.
• Understand customer requirements, qualify and generate leads or provide direct product recommendations.
• Perform necessary administrative work including filing reports, conduct pre-verification checks and preparing the necessary documentation for client onboarding.
• Other ad-hoc tasks as assigned

Requirements:

• Diploma in Marketing/Business Management or related discipline
• Minimum 3 years of Sales/ Business Development exposures, B2B will be an added advantage
• Familiar with Accounting standards will be advantageous
• High achieving and result-oriented, proven track record of meeting or exceeding sales target
• Ability to understand customer needs and business requirements
• Excellent customer services, communication and interpersonal skills
• Good command of written and spoken English
• Able to work independently as well as a team player

Responsibilities:

• Lead business and technology outcomes for assigned program, project, or contracted service.
• Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements.
• Day-to-day activities will revolve around managing the project team, ensuring timely delivery of project milestones, and ensuring that the project is delivered within budget.
• Be an SME in Program Project Management with expert proficiency.
• Lead the project team to ensure timely delivery of project milestones.
• Ensure that the project is delivered within budget.
• Manage project risks and issues, and develop mitigation strategies.
• Provide regular project status updates to stakeholders and senior management

Requirements:

• Relevant project management experience
• Good technology product knowledge is an added advantage
• System Implementation Project Management experience - ability to drive discussions, manage stakeholders and perform management updates in a timely and concise manner

As part of the GM International Branches Team, your role is to work closely with the Leadership Team, and other teams to support key strategic and operational priorities for Asia.

Key Accountabilities

• Support the Asia Executive in delivering the C&IB strategy into Asia.
• Align the Leadership Team and elevate the focus on key client, business and financial objectives
• Own and deliver key C&IB initiatives which are focused on Asia.
• Develop and execute a high-quality cadence/agenda for the Leadership Team, Offsites, Executive Visits, and ensure follow-through on key actions
• Proactively manage risk; meet all policy and compliance requirements and oversight progress of key customer, audit issue resolution and business issues
• Input to and delivery of content for senior audiences including Group, CEO, Board and Leadership Team papers as required
• Engage and actively work with senior executives and business partners across C&IB and NAB to report and update on business initiatives and/or issues

Essential Capabilities

• Deep understanding of C&IB International Branches and the Australian C&IB markets, product types and client segments
• Excellent influencing, engagement and communication skills; ability to work comfortably with senior leaders, form a balanced point of view and bring differing opinions to alignment
• Ability to build trusted relationships across the business at all levels
• Analytical, with strong problem-solving skills and a willingness to get into the detail and drive execution/results
• Excellent listening skills, able to absorb and synthesise a wide range of opinions/information and draw out the critical issues
• Project management skills and experience. Exposure to Group wide strategic development desirable.
• Effective interpersonal skills to provide advice directly to managers in the business on a range of topics or activities, including approaches for communication or implementing initiatives.

Other Capabilities

• Resilience and the ability to operate under pressure, with excellent stakeholder and time management skills
• Strong growth mindset, intellectual curiosity with a willingness to learn and adapt.
• High standards with strong attention to detail
• +10 years of professional experience in banking, with a strong emphasis on C&IB

Qualification Requirements

• Tertiary qualified with degree in Business, Finance or related disciplines.

Our client is a Leading player in the Education sector Reporting to the Regional HRD SEA Head Count in SEA is over 1,000 employees This is an Individual contributor role. It might lead to a Leadership role in the future

Job Purpose

The Regional HR Operations Manager - SEA, is responsible for supporting all people-related matters and day-to-day implementation of HR initiatives and policies at an operational level in order to achieve high performance and high engagement organization.

The role will be working closely with the Region HRD SEA and the HR teams in both Country and Global office, to develop and deliver work programs and initiatives aiming to provide our people with the best employment experience.

• Manage full spectrum of HRIS & C&B operations, policy & compliance and lead HR projects and new initiatives across 7 SEA markets.
• Provide hands-on advice and be the HR-solution provider to business leaders and managers in country and regional levels, on the full range of employment related matters, e.g. performance management, compensation & benefits, people data and reporting, employee relations, and policy & compliance, etc.
• Lead and facilitate the Annual Performance Remuneration review process by collaborating closely with the business and PX leaders at country, regional and global levels.
• Manage and maintain employee-related data including onboarding, compensation, benefits, and performance management in the HRIS, SuccessFactors.
• Implement and update people policies to ensure regulatory compliance and provide guidance on local employment legislations across the region.
• Collaborate with the Country and Global HR teams to implement new projects and initiatives to improve and enhance employee experiences working

Key Responsibility

Compensation & Benefits

Lead and facilitate the annual performance remuneration and bonus review process by working closely with multiple stakeholders including Regional HR Director, Country HR, Regional and Country Leadership teams and Global HQ through effective collaboration

Oversee Singapore’s payroll data preparation and coordinate with the Finance department to ensure pay is made to the employees correctly and on time

Manage the administration and monitoring of benefits programs such as provident fund, life, medical, dental insurance, pension plans, and leave entitlements, etc.

Ensure HR and C&B documents and processes that are accessible by employees are updated and correct, e.g. employee handbook, insurance handbook and any other benefits related claim or application processes etc.

Collaborate with Finance department in checking information and liaising with relevant authorities for Social Security and tax purposes

Support the Regional HR Director and provide advice to management and business leaders on compensation and benefits and boarder HR issues where required.

People Systems, Data Integrity and Reporting

Accountable for accuracy and up-to-date data of people information in SuccessFactors (SF) for SG office and other SEA countries.

Perform quarterly checks and validate data entries, for consistent monitoring and updates.

Collaborate with the RPXD and SF team in designing, testing and implementing new modules in SF

Effectively identify opportunities to digitise people process administration to increase effectiveness and enhance employment experience

Leverage reporting and data analytics to derive insights. Provide actionable recommendations to business leaders based on data analysis for informed decision making.

Policy and Compliance

Oversee the administration of Visa and work permit related matters such as application, renewal, cancellation, appealing and updating to relevant governmental agencies.

Ensure all policy and procedures, HR Manual and employee handbook are up to date

Provide guidance on local employment legislation as and when requested by the CLT and employee.

Provide compliance updates and reporting to HQ on a regular basis via the global compliance portal.

Employee Relations

Manage employee complaints and grievance procedures and facilitate counselling in conjunction with other stakeholders.

Proactively prevent/deal with disputes through mediation.

Promote the relationship between the organisation employment/ governmental bodies to ensure compliance and fair employment practices.

People Experience Operations and Administration

Collaborate and support the Regional HR team in people work programs and activities.

Provide operations support to the Region HR team as required, e.g., onboarding new joiners, and updating people system etc.

Lead and create presentation packs for people work programs, engagement activities, regional and global meetings.

Collaborate with the Admin team to support the region team with any health & safety related activities to maintain a safe work environment.

Lead and participate in ad-hoc projects as appropriately assigned by the HR Team.

Key Requirements

5+ years of HR experiences, especially in C&B, HRIS and employee relations. Experience in HR advisory or business partnering role a plus. Industry experience from Education/ Consulting would be an added advantage.

Prior work experience in fast-paced MNC environment with country & SEA regional offices set up and matrix reporting line.

Proactive personality with positive influence on our people. Highly organised, meticulous, able to prioritise and multitask with minimal supervision.

Excellent interpersonal and communication skills with ability to interact effectively with a range of stakeholders across all levels within organisation.

High energy, confident, can-do attitude, committed and dedicated. Handson and independent.

Proficient in Microsoft Office, especially Word, Excel and PowerPoint. Additional skills in Canva, video editing and social media a plus.

Bachelor’s degree or higher in HR Management, Business Studies/Administration/Management or related field

Fluency in writing and speaking other Southest Asian language will be a plus

Experience using SuccessFactors including Recruitment and Onboarding and Performance Management modules.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1110670 Sunil John Dutta

This role will be involved with planning and execution of IT audit and related advisory work.

Responsibilities

• Perform audits and reviews of IT functions and key tasks (including Applications, Operating Systems, Databases, Networks, Infrastructure controls and security).
• Prepare comprehensive and well-written audit reports, working paper and other relevant documentation.
• Follow-up on the remediation status of IT audit issues.
• Assist in rolling-out of the company’s continuous auditing program through data analytics.
• Identify, design, and develop data analytics extract routines to support audit activities.
• Manage data extraction, processing and storage through data analytics routines, and generate output for visualization/analysis.
• Perform ad-hoc assignments (including IT consultancy, advisory reviews and investigations) when needed.

Requirements

• A good Degree in Information Technology, Business, Finance or related disciplines.
• Minimum 5 years of relevant working experience.
• Solid understanding of internal controls and corporate governance.
• Strong quantitative, analytical, data-intuition, and problem-solving skills, and proficiency in data analytics techniques.
• Proficient in Microsoft Office Suites.
• Willing and able to travel (20%-40%)
• Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), Certified Public Accountant (CPA) and/or Project Management Professional (PMP) certification preferred, but not required.
• Hands-on experience on analytical and visualization tools (R, SAS, ACL, IDEA, QlikView, Tableau, SpotFire, etc.) and databases (Oracle, SQL, etc.).

City Developments Limited (CDL) is committed to fostering an inclusive culture that respects the diversity of its employees and stakeholders. As a signatory of the Employers Pledge for Fair Employment with TAFEP since 2008, CDL’s recruitment process adheres to strict guidelines on non-discrimination and fairness, regardless of gender, ethnicity, religion, or age.

Job Description

• Responsible for the profitable growth and development of business through brokers
• Maintain and develop customer relations
• Identify and develop new products, services/new market segments
• Ensure risks are accepted and underwritten in accordance with the Company's Risk Management and Reinsurance guidelines
• Undertake credit control ensuring standard for debtor days are strictly adhered to
• Provide a technical reference point for queries
• Achieve premium growth and profit targets
• Development of balanced portfolio of business from Broker accounts
• Ensure maximum efficient and effectiveness in work processes within the department
• Provide guidance and training for staff
• Provide training for staff & teambuilding
• Undertake any other duties as may be assigned

Qualifications

• Tertiary qualification and /or professional insurance qualifications
• Minimum Certificate in General Insurance

JOB RESPONSIBILITIES:-

• Oversee daily clinic operations, including health screening and GP services
• Manage the front-of-house, including reception, patient check-ins, and customer service
• Ensure smooth and efficient patient flow, from registration to consultation and follow-ups
• Lead and support front-line and back-office staff, including receptionists and administrative personnel
• Oversee management of patient appointments, follow-ups, and record-keeping efficiently
• Address and resolve inquiries, complaints, disputes and issues with patients / external stakeholders with professionalism
• Liaise with external vendors, service providers, and healthcare professionals as needed
• Actively source and strategies to smoothen operational flows and enhance patient experience
• Work with external partners / clients / vendors (e.g. laboratory services) in ensuring accurate billing, and troubleshooting associated disputes
• Ensure proper filing and storage of medical forms, reports, and legal documents
• Maintain and monitor inventory, including medical supplies and clinic equipment
• Work closely with business development team in sourcing and maintaining corporate relationships
• Contribute to marketing efforts, including promotions and awareness campaigns
• Oversee hiring and training of staff
• Manage staff scheduling, assignments, and training to ensure optimal service levels
• Oversee clinic finances including accountability for profit and loss of clinic
• Oversee billing processes, insurance claims, corporate invoicing, cash collection, control measures and other financial operations
• Regular checks and audits on claims submission e.g. PMI, CPF, Govt Agencies etc
• Regular checks and audits on payment collections of credit card, cash, NETS and cheques from patients
• Ensure compliance with healthcare regulations, policies, and procedures
• Monitor clinic performance metrics and develop improvement plans when necessary
• Support management in identifying opportunities for process improvement
• Any other duties as may be assigned by Immediate Supervisor and/or the Management

Qualification & Experience: -

• Possess at least Diploma in any field
• Previous experience in healthcare or clinic management role
• Good understanding of health screening, GP operations and front-of-house management
• Passion for working in in healthcare industry
• Excellent organizational, multitasking, and leadership skills
• Exceptional interpersonal and communication skills
• Proficient in clinic management software, Microsoft Office, and other digital tools
• Ability to work in a fast-paced environment while maintaining attention to detail
• Customer service-oriented with a passion for patient care
• Able to work in fast paced environment
• Salary offered will be based on individuals’ experiences and qualifications

Key Responsibilities:

• Leadership and Management: Provide strategic direction and leadership to the country office, ensuring alignment with the company's global vision and goals. Participate as a member of Vista Health’s senior leadership team.
• Operational Excellence: Oversee daily operations, ensuring efficiency, quality, and compliance with industry standards and regulations.
• Team Development: Recruit, mentor, and develop a high-performing team, fostering a culture of collaboration and continuous improvement.
• Business Development: Support firm-building, identify and pursue new business opportunities, build and maintain relationships with key clients, and drive revenue growth.
• Financial Management: Manage the country office's budget, financial performance, and reporting, ensuring profitability and cost-effectiveness.
• Client Engagement: Serve as a primary point of contact for key clients, addressing their needs and ensuring high levels of client satisfaction.
• Market Analysis: Stay informed about industry trends, market conditions, and competitive landscape to inform strategic decisions.

Qualifications:

• Education: Bachelor's degree in life sciences, business administration, or a related field; advanced degree preferred.
• Experience: Minimum of 12 years of experience in the life sciences consulting industry, with at least 5 years in a senior management role.
• Skills: Strong leadership, communication, accountability and interpersonal skills; ability to think strategically and execute effectively; able to manage teams in a high-energy environment, and work well under pressure.
• Knowledge: In-depth understanding of the life sciences consulting industry, including experience of client and market dynamics.
• Technical skills: MS Office Suite (MS Word, MS PowerPoint and, particularly, MS Excel).

· Other: Singapore citizen/ PR preferred; willingness to travel as needed.

CloudGo is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Senior Program Manager

The Program Manager plays a critical part in CloudGo’s professional services, by managing our project management office (PMO) and the governance and oversight of the program of work we have on to ensure successful delivery of projects for both CloudGo and our customers and ensure an upward trajectory of success and growth. As the lead of the PMO this role is responsible for ensuring that we have the necessary processes and ways of work in place to meet the strategies and goals of CloudGo. This role will also lead and manage the project managers ensuring individual growth and development, and as we grow and mature ensure the project management team is structurally set up for success.

You will have a passion for overseeing and delivering successful projects and implementations that give a high level of customer satisfaction and helping businesses be successful through the use of ServiceNow; be self-motivated, building trust, creating high performing teams, managing risk, and overseeing the delivery of exceptional projects to multiple customers while ensuring individual project budgets are well managed. You will know how to form long lasting trusted relationships with executive level stakeholders gaining their endorsement for high quality delivery on time and to the highest quality, be the the primary customer contact for services, handling issues and escalating as appropriate. You will have excellent verbal and written communication skills and demonstrated abilities in building and motivating high performing successful project teams. Customer satisfaction is key to CloudGo’s success, there will be at times where you will need to deliver more to maintain our excellent customer satisfaction rating.

We Hire for Culture First:

Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don’t exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market.

Other companies give you a job. We give you opportunity.

CloudGo is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.

Key Responsibilities

· Accountable for the oversight and governance of all projects being delivered including overseeing budget and risk management.

· Facilitating key stakeholder meetings including regular steering committees with internal and customer teams, reporting on progress, issues, risks and contributing to issue resolution

· Manages stakeholder expectations, maintaining focus on overall governance deliverables agreeing and applying contractual terms of projects with the project managers

· Understands and engages expertise of others alongside own

· Leading and managing the Project Management team providing mentoring and support to the Project Managers including performance and salary reviews, interviewing and hiring of new staff etc

· Developing and maintaining strong customer relationships with key stakeholders including executive sponsor, program managers, business process owners and enterprise architects

· Managing projects individually or collaboratively with a project manager where required

· Accountable for projects to be delivering successful outcomes, ensuring excellent reputation for delivery and securing customer satisfaction ratings of 5 out of 5

· Monitors and measures customer satisfaction

· Excellent ability to influence key decision makers while also being the voice of the customer

· Develop relationships with key people to ensure they have a great experience with ServiceNow and CloudGo - involving others as needed.

· Understand the progress and status of each project through regular communications and provide regular internal reporting and feedback

· Manage any escalations from Project Managers

· Applies knowledge, tools and technical expertise to create value, ensuring it is tailored to the specific needs of the customer

· Competent use of project planning, tools, milestones appropriate for the size and scale of the project

· Demonstrate the ability to assess, form and allocate work streams, managing own time and that of others to meet deadlines

· Operates competently in all areas of program and projject management and delivery

· Manages ‘high risk’ projects

· Through governance and working with the project managers, Identifies, quantifies and manages issues impacting on delivery of projects

· Collaborate with sales, resourcing and project development teams

· Enhance & increase ServiceNow knowledge by practicing continuous learning, training and certifications utilising CloudGo’s ServiceNow training platform and other training platforms

· Working with our process owners to identify opportunities for improvement

· Shares knowledge and experiences with others

· Keeping abreast of new platform features and capabilities

· Identifying opportunities and influence customers to adopt CloudGo services

Basic requirements

· Excellent ability to engage effectively with all levels of customer and internal teams

· Have excellent communication and writing skills, and a great team attitude.

· Love optimisation and continuous improvement, be a problem solver, curious to understand the why

· Detail oriented

· Be empathetic, collaborative and have technical aptitude

· Applies techniques to achieve influence, impact and achieve specific outcomes

· Provides thoughts and ideas in a clear style using effective verbal and nonverbal communication techniques in formal and informal situations

· Present ideas convincingly to achieve specific outcomes

· Demonstrates skills in building consensus and resolving conflict

· Produces clear customer and internal reports selecting most appropriate style for audience

· Seeks support from peers where appropriate

· Embracing different cultural perspectives, thought diversity and cultivating workplace equality

· Championing processes and continual improvement of our ways of working

· 10+ years experience and evidence showing skills and ability in program management

· Basic ServiceNow knowledge

· Creative thinking and the ability to think outside the box

· Loving what you do

Professional qualifications and education requirements

The following is preferred but not a pre-requisite for this position

· ServiceNow Administration PPM Fundamentals

· Scrum Master Certification

· Project Management Certification eg Prince2, PMP, CPM

· ITIL Foundations

· Training in Building Relationships, Influencing and Negotiation

· ITIL Foundations

Please click on the link below if you are looking for a role but would require us to sponsor your visa.

Link: CloudGo - Senior Project Manager / Scrum Master in Singapore (cloudgoservices.com)

Company Overview:

Traveloka is a leading technology company that provides a one-stop travel and lifestyle platform for customers in Southeast Asia. Our platform offers a wide range of travel-related services, including flight and hotel bookings, activities, attractions, and more. With a mission to empower travelers with seamless experiences, we're committed to pushing the boundaries of technology and innovation in the travel industry.

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description

● Manage high-impact projects and initiatives.

● Support the CEO in enhancing organizational efficiency and prioritizing key tasks.

● Assist group leaders in navigating challenges and mitigating risks.

● Serve as a strategic partner to the CEO and an advisor to department heads.

● Participate in critical leadership meetings, providing insights on performance and issues, then communicate key information to departmental leaders. Collaborate with department heads to ensure action items are completed.

● Define and track operational metrics across departments, reporting these to the leadership team.

● Handle day-to-day tasks that require additional capacity, including coordinating projects with department leaders and managing business administration responsibilities.

● Assess the risks, costs, and efforts associated with new initiatives or special projects, then oversee and guide these endeavors to completion.

Requirements

● Minimum of 5-10 years of experience in a similar role, with a background in project management, business administration, or executive support.

● Bachelor’s degree in Business Administration, Management, or any other field. A Master’s degree is a plus.

● Proven ability to manage high-priority projects, with strong organizational skills and attention to detail.

● Strong analytical skills, with the ability to evaluate risks, costs, and benefits of initiatives.

● Ability to think critically and provide strategic insights to the CEO and other senior leaders.

● Strong problem-solving abilities, with experience in navigating uncertainty and mitigating risks in a dynamic environment.

● A collaborative mindset, with the ability to work effectively across different teams

● Ability to adapt to changing priorities and manage multiple tasks simultaneously.

● Comfortable working in a fast-paced environment and handling day-to-day tasks that require quick decision-making

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Your new company

You will be working with one of the major logistic operators in Singapore to define the product strategy and optimization of the digital product within their operation. This role involves managing the lifecycle of a product, defining product strategy, managing a portfolio of projects, and driving product development and innovation.

Your new role

As a Product Manager, you will be responsible for:

• You will be the key person to bridge the gap between technology and business objectives, by develop and communicate a clear product vision and strategy aligned with the company’s overall goals.
• Lead and run Design sessions i.e., Document user journeys with SME leads and end users, Prototype reviews, UI/UX review, effectively design user requirements into functional design documents.
• Conduct audience and process research and analysis to identify customer needs and opportunities for product growth.
• Lead and manage product and project teams to ensure that delivery is up to impact outcomes, time, cost, quality, governance, and satisfaction, as per agreed product roadmaps.
• Prioritize product features and enhancements, working closely with development teams to ensure timely delivery.

What you'll need to succeed

• Degree in Computer Science, Engineering or relevant field.
• At least 3-5 years of experience in product management with a focus on software application projects.
• Candidate with small to medium sized application software implementation projects who would like to pivot their career to product management is encouraged to apply.
• Knowledge of agile product management and/or Certified Scrum Product Owner (CSPO) or Project Management Professional (PMP) or PRINCE-2 or LEAN Six Sigma or CBAP or Scrum will be an advantage.
• Cross-disciplinary understanding at least one of the business functions such as logistics, warehouse, fulfillment, customer relationships, e-commerce
• Familiar with emerging technologies and digital solutions in the market
• Excellent communication, interpersonal, and collaboration skills with the ability to work effectively across diverse teams and stakeholders.
• An innovative and disruptive mindset, constantly looking forward.
• Kindly note that the position is based in Jurong.

What you'll get in return

In return, you'll be part of an organization who values their employees. You will have a structured career growth and plenty of developmental opportunities.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email [email protected] for a confidential discussion on your career. Referrals are welcome.

If this job isn't quite right for you, but you are looking for a new position within Digital Transformation, Projects & Change, please contact us as well.

EA Reg Number: R22107752

EA License Number: 07C3924 | Company Registration No: 200609504D