• Full set of accounts
•  To match, verify and acknowledge supplier invoices against relevant documents
•  Help on payment voucher processing and issuing cheques
•  Assist in preparation of reports
•  To sort out and acknowledge received daily incoming documents
•  Maintain proper filing
• Data Entry
•  Other accounting related works and administrative support

A Project Officer position is available in the laboratory of Weibo Gao Lab at the School of Physical and Mathematical sciences, Nanyang Technological University, Singapore.

Job Description:

• Research activities related to Quantum photonics.

Requirements:

• A Bachelor’s degree in either material science or applied physics or relevant subject from well-established universities/institutes.
• Highly motivated in multidisciplinary research with proven experience in Quantum photonics.
• Ability to work independently and in a team.

The College of Science seeks a diverse and inclusive workforce and is committed to equality of opportunity. We welcome applications from all and recruit on the basis of merit, regardless of age, race, gender, religion, marital status and family responsibilities, or disability.

We regret that only shortlisted candidates will be notified.

a) Carry a positive image while providing professional customer service to all our customers on board the ship

b) Making sure that the team attends to our customer’s request promptly and accurately

c) Monitor the ship’s schedule and ensuring all customers’ orders are delivered on time

d) Liaise between customers and our team for customer’s requirements

e) Ensure items rejected by vessel is returned promptly to vendors

f) Handle customer’s and company’s items with utmost care

g) Check that delivery order is returned to office promptly

h) Ensuring positive customer experience at all times by going the extra mile to exceed customers’ requirements and expectations

i) Assist in collecting the correct amount of cash from customers and submit to finance department immediately

Job Description:

• Order processing duties including but not limited to order entry, order amendments, order status notification, and order expediting.
• Attend and respond to all enquiries and customers’ feedback by telephone, fax and emails on timely manner.
• Provide professional service and advice to customers pertaining to products.
• Preparation of quotation and send to customers by telephone, fax or email.
• Follow-up on outstanding order and perform call-backs to customers if necessary.
• Perform close follow-up and internal co-ordination with customers, logistics and warehouse to ensure timely delivery.
• To liaise at all times with all team members and work as a team to achieve the sales targets.
• Prepare proforma invoice for the accuracy of the orders.
• Any other ad-hoc tasks and duties as assigned.

Job Requirements:

• Minimum “O” / Diploma levels.
• 1-2 years of experience in customer service-related roles.
• Competence in PC skills (MC Microsoft Office)
• Must be a team player, independent, positive working attitude and able to work in a fast paced environment.
• Good communication skills and able to take up pressure.

Who we are:

SN-Riverwood is a company not only with a passion for logistics solutions, but we are also a company hunting for great people to join us in the pursuit of our personal and professional growth.

Our team’s culture strongly embodies and encourage openness in communication and radical transparency in our working environment. The best ideas always speak the loudest, regardless of one’s position or standing within the company.

Our company values are founded upon the tenets of accountability, responsibility, transparency and integrity. We encourage our team to think and dream like a business owner. Empowering individuals on their journey of personal growth ensure that their experience with us is constantly challenging yet reachable and achievable by guidance from the leaders.

We are looking out for driven, disciplined and passionate individuals –willing to (consistently) go the extra mile for the company (and themselves, of course).

Join us in making our dream your reality, in the ever-growing industry, especially with the current time where we are just scratching the surface.

As an Customer Service Officer, you will be responsible for:

• Answer phone enquiries and orders professionally and efficiently with the use of good telephone techniques, customer service, speed and accuracy
• Respond to customer enquiries and provide quotations to customers promptly
• Process incoming and outgoing customer’s orders
• Manage daily operations and customer inquiries and requests
• Take orders from customers and coordinate with the various parties to ensure timely delivery.
• Follow up on customer’s requests and scheduled orders
• Generate picking lists and delivery orders for warehouse and transport departments
• Ensure business transaction closure from sales order through issuance of delivery note to invoicing and payment
• Process inquiries and send booking confirmations to customers
• Other ad hoc duties as assigned by the Manager

Requirements:

• Minimum ITE NITEC / Higher NITEC in Logistics / Business studies
• Prior experience in customer service and/or in the logistics industry would be distinct advantages
• Possess good time management & strong interpersonal skills to work effectively in a team.
• Able to execute the tasks independently, multi-task, good follow-up skills and time management
• Able to work in 5.5 days work week (Alternate Saturday after probation)

• Handling, checking, receiving and picking of goods via WMS system in multi-temperature environment
• Ensure accuracy of goods description and quantity upon put away in storage
• Assist in picking and processing all sales order by end of the day
• Proper housekeeping and maintaining of storage area and MHE assigned
• Daily cycle count prompted via system to ensure stock accuracy

Your jobscope surrounds but not limited to:

• Handle partial/full set accounts
• Periodic reconciliation and updating of bank statement
• Preparation of monthly financial reports and schedules
• Processing of export and import documentation and payment after validation of various requirements as per work process in place

Job Details

Location: City Hall

Working Hours: 5-Days Weekdays

Work Type: 1-year Contract

Salary: Up to $ 3,500 per month

What you will be working on?

Project Planning and Coordination

• Assist in the development and implementation of community initiatives.
• Collaborate with team members to set project goals, timelines, and deliverables.
• Coordinate logistics, materials, and resources.

Stakeholder Engagement

• Build and maintain relationships with community members, partners and stakeholders.
• Act as liaison between company and its stakeholders to ensure smooth project execution.

Publicity

• Assist in the creation of promotional materials such as social media content to raise awareness about the initiatives.
• Engage with community members through various channels to solicit feedback and input.

Event Planning and Execution

• Assist in organizing and executing community programmes, workshops, and meetings.
• Ensure all aspects of events run smoothly, including registration, set-up, and clean-up.
• Other ad-hoc duties as assigned.

What are we looking for?

• Singaporean only
• Minimum Diploma inArts Management, Business Administration, Marketing, Mass Communications or Social Sciences.
• Keen interest in the cultural and heritage sector.
• Strong passion for community development and a genuine desire to make a positive impact.

Interested candidate may apply via email to [email protected] (indicating Job ID J43636 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidate will be contacted.

Carmen Tan Huei Mun | R23115837

ScienTec Consulting Pte Ltd (ScienTec Personnel) |11C5781

What you will do:

• Lead Johnson Controls engagement with strategic customers in Asia Pacific region in the real estate, construction, and services sector, securing profitable orders growth, while driving the overall global account strategy and customer leadership engagement
• Drive Johnson Controls direction of growth strategy and key initiatives by leveraging existing relations and domain of knowledge in the built environment.

How you will do it:

• Develop a comprehensive account strategy covering key aspects of customer’s growth plan, Johnson Controls’ response with key initiatives, and overall engagement plan to drive growth.
• Own and deliver the quarterly sales targets covering orders and margin, across all lines of businesses within Johnson Controls.
• Position early during design stage by taking a solutions approach, to ensure customer needs are translated into a strong value proposition.
• Drive proposal competitiveness with engineering and country sales teams, injecting customer and market insights to ensure high win-rate.
• Build relations with key stakeholders at customer’s organization to position Johnson Controls as a preferred partner.
• Develop and execute strategic initiatives around sustainability, net-zero as a service, digitalization, and solution development to take a holistic approach of engaging broader challenges in the marketplace, in a both sell-to- and sell-with motion to maximize customers’ strengths.
• Forge Master Service Agreements to drive technical and commercial standardization, across all businesses and countries.
• Partner with post-sales teams in project execution, program management and services to ensure customers get right support with highest NPS.
• Build and maintain account plan with monthly reporting at leadership level; constantly align with regional and global stakeholders.

What we look for:

• Minimum 8 years in front line sales, account management, proposals, engineering, and business development roles
• Minimum 5 years of experience working real estate industry with specific domain knowledge in building automation, fire and security or HVAC.
• Electrical contracting or technology background will be viewed favorably.
• Solutions selling mindset with a pragmatic approach of driving deal closure.
• Excellent English oral, written and presentation skills with ability to present to senior level executives as well represent the company at public or industry events.
• Ability to comprehend and make significant contributions to development of business plans, including marketing strategies.
• Entrepreneurial attitude, leadership abilities and abilities to be a team player at all levels
• Culturally sensitive
• Strong business and analytic skills
• Demonstrate the ability to work effectively within and across direct management lines (in a matrix environment)
• Customer focus oriented
• Excellent interpersonal skills and ability to communicate with all levels within the organization as well as with business partners.
• Ability to make decisions individually and/or as part of a team.
• High levels of integrity, honesty, and professionalism

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

The Weber group at School of Physical and Mathematical Sciences (SPMS), NTU is seeking a highly organized and driven Project Officer to support laboratory management, technical operations such maintenance of laboratory equipment, as well as day-to-day organizational matters.

Job Responsibilities

• Operation and maintenance of cryogenic and vacuum lab equipment
• Overseeing organization matters such as purchases, stockkeeping, maintenance schedules
• Management of day-to-day operations and organization of scientific meetings

Job Requirements

• Bachelor degree in physics, materials science, or electrical engineering
• Highly organized and structured mindset, proactive thinking
• Excellent verbal and written communication skills
• Ability to work independently but also as part of a team

We regret to inform that only shortlisted candidates will be notified.

Company Overview:

The MCI Group of companies is a vibrant and swiftly expanding entity located in Singapore, with a focus on recruitment and outsourcing endeavours. We are actively in search of a seasoned and driven individual to assume the position of Deputy Chief Operational Officer (COO), overseeing operational processes and strategies in the company.

Why must you join us?

• • Festive Leave
• • Birthday Leave
• • Sponsored Leave for Incentive Trip
• • Incentive Trip

Key Responsibilities:

[1] Strategic Leadership

• Collaborate with the Chairman, CEO, Deputy CEO, and other Senior Leaders/ Team Leaders to develop and execute the overall business strategy.
• Drive the development and implementation of recruitment, outsourcing, and work-pass business strategies aligned with the company's goals. Ensure that the company can achieve both financial and corporate goals.

[2] Talent Acquisition:

• Oversee the managed end-to-end recruitment process, ensuring the timely and effective hiring of top talent.
• Implement innovative and efficient recruitment strategies to attract and retain high-calibre professionals.
• Foster relationships with educational institutions, industry groups, and other talent sources to ensure a robust talent pipeline.

[3] Operation Management:

• Lead the outsourcing unit, identifying opportunities for efficiency and cost-effectiveness.
• Establish and maintain relationships with outsourcing partners, negotiating contracts, and ensuring service-level agreements are met.
• Monitor and evaluate the performance of outsourcing partners to drive continuous improvement.
• Ensure that the operational side of outsourcing is functional and independent.
• Oversea and mentor the operation teams, ensuring that they have the resources and support needed to excel in their role.

[4] Work-Pass Compliance:

• Stay ahead of changes in Singapore employment laws and regulations related to work passes.
• Ensure the company's compliance with all relevant statutory requirements regarding work passes and immigration.
• Work closely with legal and compliance teams to mitigate risks associated with work-pass processes.

[5] Cross-Functional Collaboration:

• Collaborate with other departments such as HR, Finance and Support to ensure seamless integration of recruitment and outsourcing strategies.
• Provide leadership and guidance on workforce planning, ensuring alignment with business objectives.

[6] Risk Management:

• Identify potential operational risks and develop strategies to mitigate them.
• Implement robust contingency plans to ensure business continuity in the face of unforeseen challenges.

[7] Client Relationship Management:

• Cultivate and maintain strong relationships with key clients, ensuring their needs are understood and met.
• Collaborate with the Business Development team to identify new business opportunities and expand the client base.

Qualifications and Experience:

1. Proven experience in a senior leadership role, preferably in recruitment, outsourcing, or a related field.
2. In-depth knowledge of Singapore employment laws and regulations. Must be well aware of MOM Regulations.
3. Strong operational and management skills
4. Excellent interpersonal and communication skills.
5. Demonstrated strong ability to lead and aspire teams to achieve operational excellence
6. Minium 8 ~ 10 years of relevant work experience in these industries.
7. Hands on person who is positive, pro-active and accountable.
8. Business development and handling sales from corporate clients
9. Must be able to represent the company as required, including attendance at industry events and public meetings.

Education:

1. Bachelor’s / master’s degree in human resources, business administration or management.
2. Ideally, it would be preferable to have a background in finance and business management.
3. Need to have CEI (KAH) - BASIC Certificate.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter outlining their suitability for the role to [email protected]

Job Highlights:

Location: 45 Gul Road (Daily Company Transport pickup nearby MRT: Bukit Batok/Jurong East/Boon Lay/Choa Chu Kang/Woodlands)

Working Hours: 5 days work week; Monday to Friday: 8am to 5.30pm

Duration: Permanent

Benefits: OT pay entitlement / Medical Benefits such as Outpatient,Dental,Healthscreening etc / Variable Bonuses / Company Insurances such as Personal Accident, Life Term, Surgical, Hospitalizations, Work Injury / Annual Leave / Birthday Leave / NTUC Membership

Industry: Dyna Mac is a Public Listed company in Oil&Gas, Marine Offshore Engineering.

**Good Stable Career Advancement Opportunities**

**Listed Company with Good Benefits**

**Company Transport Available**

Job Description:

• Process invoices received from suppliers and process payments
• Update invoice listing and prepare accrual listing
• Perform monthly supplier’s reconciliation
• Perform bank reconciliation
• Prepare invoice to client
• Prepare backcharge invoice subcontractors and update COR register
• Other ad-hoc duties as assigned

Job Requirement:

• Degree / Diploma in Accounting or A levels with working experience.
• At least 3 to 5 years of accounting experience.
• Meticulous, positive mindset and possess "Can-do" attitude.
• Hardworking, meticulous and able to take on ad-hoc tasks from time to time.
• Experience in Marine/Shipyard or Construction industry is advantageous (but NOT a must).

About our Company:

We are a leading engineering and construction company based in Singapore. With multifaceted project management capabilities and a strong diverse workforce, we provide a full range of services in engineering, procurement, construction and maintenance of power and industrial plants across the world.

Responsibilities

• Supervise construction works, maintain quality control and ensure that the works are carried out in accordance with the project specifications, design intent, approved drawings and site instructions by the supervising qualified persons
• Ensure that site personnel carry out their work in compliance with the prevailing regulations set up by the building authorities and government agencies of Singapore
• Perform tests to check the quality of materials
• Review project drawings and specifications, and raise any discrepancies and/or potential problems to the appointed Qualified Person and relevant stakeholders
• Attend meeting with qualified persons and relevant stakeholders
• Prepare progress reports
• Work under the control and direction of the appointed Qualified Person(s) when carried out his/her duties for the assigned project
• Any other duties as assigned from time to time

Prerequisites

• Diploma/Degree in Civil & Structural Engineering
• Accredited as a C&S Resident Technical Officer (RTO) by Institution of Engineering Singapore (IES) or Association of Consulting Engineers Singapore (ACES)
• Certificate in BCSS (Building Construction Safety Supervision) or other similar construction-safety certification
• Minimum 2 years of experience as a Resident Technical Officer (RTO)
• Able to read and interpret architectural drawings and details of construction projects
• Project Location: Jurong Island (Transport will be provided at designated pick-up points)

Job Description

A. Business / Management Activity

Operations

• Attend to stakeholders enquiries and process all submitted documents relating to shareholder services
• Receive, check, sort, record and process all documents received from shareholder(s) or lodging agent(s) in accordance with the necessary procedures
• Acknowledge and issue receipt(s) to shareholder(s) or lodging agent(s)
• Ensure documents and forms are replenished
• Promptly, accurately, professionally and courteously receive all telephone calls and enquiries and direct and/or relay and record messages accordingly
• Process corporate actions, transfers, replacement cheques / certificates, proxy votes, and any other client / shareholders' instructions
• Support client Shareholders' Meetings - registration and polling services
• Proactive participation in projects
• Proactive participation in User Acceptance Tests
• Proactive updating of clients' information in the appropriate systems

Client Servicing

• Know Your Client by developing an in-depth knowledge of their industry and key contacts
• Develop effective and differentiating servicing techniques that will serve to set us apart in the market and to build and maintain client loyalty
• Proactively contact and communicate with clients regarding needs, experience and preferences according to a predetermined program. File all correspondences.
• Identify opportunities to provide value added services to clients
• Follow and be aware the importance of:meeting current Service Level Agreements (SLAs),
  minimising operational risk,
  resolving queries and complaints are efficiently and effectively with the necessary planning, and
  completing training to facilitate changes to the current environment, new clients and improvements to the service delivery for existing clients
• Escalate problems, errors and omissions to be dealt with immediately and in the most appropriate manner
• Coordinate the change of current business processes, procedures, and external party interactions to facilitate the requirements of new clients. This will involve interaction directly with clients and other Boardroom entities
• Assist Senior Manager / Manager with the communication to all stakeholders at every level internally and externally
• Assist in following up on outstanding and doubtful debts

B. Function - Specific Activity

• Carry out any other duties / projects that may from time to time be assigned by Managers / Senior Managers / Director

C. People Management Activity

• Work in collaboration with SRS colleagues to meet client requirements

Requirements

• Two to three years experience in Share Registry and/or Client Services
• A level / Diploma / Degree from a reputable institution
• You might be required to travel based on business requirements
• Ability to work in harmony with co-workers
• Drive for results
• Determination and persistence
• Eager and willing to strengthen knowledge base and skills
• Flexible, honest and loyal
• Strong business acumen
• Technical competency
• Work ethics
• Resourceful, meticulous and detailed
• Positive disposition and can-do attitude

Job Descrption

Reception

• Receive documents at reception
• Open and record the documents in system
• Date and time stamp all documents
• Receive shareholders, technicians, courier, crown staff etc and attend to their queries.

Admin

• Ensure all documents received on a daily basis are delivered to the Teams’ trays timely.
• Coordinate with CAD on the department’s behalf, the collection and dispatch of documents to CDP, Agent Banks or clients.
• Promptly, accurately, professionally & courteously receive all telephone calls and enquiries and direct and/or relay and record messages accordingly.
• Maintaining of department’s spilt operations.
• Regular monitoring of “srsproxy” email and “srsclientservices” email
• Processing all proxy forms accordingly received by hand, mail and email into the proxy register on timely manner.
• Updates of meeting fees to Gemms for revenue monitoring
• Amendment / update of Admin SOPs.
• Sending daily REITs report to CDP.
• Monitor the transactions and prepare billing for SGX lodgement reports in intranet.
• Responsible for the retrieval, collection, reconciliation and conduct of periodic housekeeping of the document storage boxes (Crown boxes) that are stored at the warehouse
• Quarterly reconciliation of Crown and provide numbers to Finance for billing clients
• Daily receive BCAS cheques, open and record in spreadsheet. Pass to Finance on a weekly basis
• Request / Monitor and follow up on Agent Bank statistics
• Preparation of LOE/GTC for Docusign
• Monitor and order all stationeries for the department
• Reconciliation of cheques /share certs in secured room

Requirement

• One to two years’ experience in admin roles
• A level / Diploma from a reputable institution
• You might be required to travel based on business requirements
• Ability to work in harmony with co-workers
• Proactiveness
• Determination and persistence
• Eager and willing to add knowledge base and skills
• Flexible, honest and loyal
• Strong business acumen
• Technical competency
• Work ethics
• Positive disposition and can-do attitude
• Resourceful, meticulous and detailed

Duties & Responsibilities

• Responsible in handling partial Account Receivable and Account Payable
• To ensure smooth flow in daily recording for banking collection & payment transactions
• Assisting in monthly general ledger journal, schedule and closing activities
• Other ad-hoc duties as assigned by the Management

Requirements

• Possess relevant certificate in accounting or equivalent
• At least 1-year experience in a similar position
• Able to work under tight datelines
• Meticulous & possess good attitude to learn
• Mature, self-motivated, independent and able to multi-tasks
• Competent in MS Office
• Good communication skills & able to work independently
• Well-organized with ability to prioritize and multi-task

Other information:

• Office at Pandan Road
• 5 days week, Monday to Friday 8:30 am to 6 pm

Please provide the following information in your resume:

• Your current salary
• Your expected salary
• Your reason(s) for leaving
• Your notice periods

Accounts and Admin Assistant

Job Responsibilities

• Support finance, project and operations Team in general admin duties.
• Able to prepare a full set of accounts and a good understanding of double entry.
• Familiar with preparation of customer quotations and sales orders to support finance, project and operations activities.
• Tracking of customers quotations, sales orders and project delivery schedule.
• Maintain proper documentation of finance, project and operations control.
• Other duties as assigned from time to time by superior.

Job Requirements

• Minimum GCE ‘O’ level.
• Proficient in MS Office applications such as Excel, Windows and Power point.
• Preferably familiar in Xero accounting software and MurHo Inventory management system.
• Able to work independently for tasks and support finance, project and operations team in the execution of projects, operations, accounting and administrative duties.
• Prepared for interdepartmental transfer within the Sea Forrest Group of companies for job rotation roles in finance, projects and operations.
• Able to communicate effectively in English.
• Pleasant personality with a positive attitude and a willingness to learn.

Job responsibilites

• Perform daily accounting & finance duties including receivables and payables processes, general ledger, etc.
• Manage timely closing process and reconciliations

Requirements

• Diploma in Accounting & Finance or equivalent;
• At least 1 years of experience in accounting & finance;
• Strong understanding of accounting principles;
• Proficient in accounting software and excel
• Able to converse well in Mandarin
• As training will be provided, fresh graduate are welcome to apply.

Roles & Responsibilities

Finance Duties:

· Daily operation of Finance, HR, IT and Admin Department

· Record suppliers’ invoices and staff claims.

· Process payments.

· Reconcile AP balance against supplier’s SOA.

· Maintain Fixed Assets listing.

· Reconcile inventory regularly

· Perform month end financial closing.

· Prepare monthly reports / Management report

· Prepare and submit GST returns.

· Prepare bank reconciliation and audit schedules.

· Maintain accounting files and records.

· Support in financial audits

HR

Run Payroll and all tasks associated with payroll.

Administrative duties

· Manage the office and ensure that all administrative tasks are completed efficiently and effectively.

· Undertake any other ad-hoc tasks and responsibilities assigned.

Requirements:

· Bachelor’s degree in finance/accounting and/or relevant professional qualifications

· Proficiency in Office 365/ ERP system

· Part time can be considerate

Please email to : [email protected]

Centre for Advanced Robotics Technology Innovation (CARTIN) is looking for a candidate to join them as a Project Officer.

Key Responsibilities:

• Formulate robotic manipulation tasks into proper geometrical frameworks
• Apply numerical methods to solve robotic manipulation problems
• Handle coding and data analysis
• Draft scientific papers and project reports

Job Requirements:

• Bachelor in Engineering, with strong emphasis on control
• Demonstrated experience with geometric control, especially in Lie groups theoretical settings
• Able to work with a team of 3 to 5 researchers
• Supervise undergraduate students

We regret to inform that only shortlisted candidates will be notified.

Duties & Responsibilities

• Responsible in handling partial Account Receivable and Account Payable
• To ensure smooth flow in daily recording for banking collection & payment transactions
• Assisting in monthly general ledger journal, schedule and closing activities
• Other ad-hoc duties as assigned by the Management

Requirements

• Possess relevant certificate in accounting or equivalent
• At least 1-year experience in a similar position
• Able to work under tight datelines
• Meticulous & possess good attitude to learn
• Mature, self-motivated, independent and able to multi-tasks
• Competent in MS Office
• Good communication skills & able to work independently
• Well-organized with ability to prioritize and multi-task
• Preferrably Singaporeans only

Other information:

• Office at Pandan Road
• Working Hours: Monday to Friday, 8:30am to 6pm

Responsibilities

• General accounting duties
• Assist in Accounts Payable such as issuing of cheque, bank transfer
• Perform day to day AP transactions including checking, verifying, posting and maintaining proper records
• Other general ad-hoc administrative duties such as data entry, filing and scanning

Requirements

• Minimum Diploma in Accounting or equivalent
• Proficient in Microsoft Words / Excel
• Meticulous and well-organized

Accounts Admin Assistant – Yishun – 5 day week-Singaporeans only

Job Descriptions/ Key Responsibilities:

· Manage day to day accounting operations, quotations, invoices, statement of accounts, petty cash, expense claims

· Prepare bank reconciliation and monthly audit schedule.

· Generate monthly Accounts Payable and Receivables aging reports.

· Any other ad hoc project assigned by the management.

Candidate’s Requirements:

· Secondary education ; MS Word, Excel

· At least 1 year working experience in the related field.

· Good communication and interpersonal skills

· Responsible, team player and willing to learn.

· Preferably with good knowledge of in financial accounting

contact Grace 87952790

Salary Range : $2000 to $2300

Responsibilities

• Assist customers with order placement, tracking, cancellations, and returns, ensuring a seamless and satisfying experience
• Address customer concerns and complaints, and resolve issues promptly and effectively
• Keep customers informed about order status and promptly handle any changes or updates requested
• Documents, escalate, and follow up on incidents
• Focus on direct customer interaction as a first-level helpdesk
• Collaborate with other teams for timely issue resolution

Requirements

• Minimum GCE “O” level or equivalent
• Prior experience in customer service or a related role is preferred
• Display empathy and patience when dealing with customers, even in challenging situations.
• Good telephone etiquette and communication skills
• Positive attitude, multi-tasker and a team-oriented mindset working with minimal supervision is essential, committed to going the extra mile for customers.
• Knowledge in MS Office application is essential and hand-on experience in SAP B1 is much preferred

Duties and Responsibilities:

• Handle public complaints and feedback related to project site.
• Prepare letters and notices to communicate with community and residents regarding development of project.
• Implement public relationship programme.
• Arrange and attend meetings on public relation matters with project team where necessary.
• Prepare a monthly report to update on the feedbacks and complaints.
• Maintain good relationship with clients and residents.
• Assist other general administrative support to the project teams.
• Perform other duties as assigned.

Job Specification:

• Diploma or Degree in any field.
• Minimum 3 years’ relevant experience working in a public-facing role.
• Willing to work at site office environment.
• Good communication skills.
• MRT working experience would be an added advantage.
• Independent, possess excellent interpersonal and communication skills and emotional maturity.