Job Title: Customer Relationship Executive - BYD / Denza

Key Responsibilities:

1. Respond promptly and professionally to customer inquiries via phone, email, and chat.
2. Provide accurate information about the Automotive products, services, and policies.
3. Assist customers with product inquiries, technical support, and warranty claims.
4. Troubleshoot and resolve customer issues and complaints in a timely manner.
5. Coordinate with internal departments, including sales, marketing, and technical support, to address customer needs effectively.
6. Process orders, returns, and exchanges according to company policies and procedures.
7. Maintain accurate records of customer interactions and transactions using CRM software.
8. Monitor customer satisfaction levels and identify areas for improvement in service delivery.
9. Stay up-to-date on product features, industry trends, and competitive offerings.
10. Provide feedback to management regarding customer concerns, trends, and opportunities for improvement.
11. Conduct and manage customer satisfaction survey including but not limited to post showroom visit/ test drive/delivery customer satisfaction follow up
12. Collect, analyze and share useful statistics, market trend and local best practice from retail marketing operations
13. Handle unexpected events, such as customer complaints, poor departmental cooperation, etc., to ensure effective implementation of the associated processes.
14. Assist sales manager to set the monthly DCC outbound call volume , customer arrival volume, test drive volume to complete the lead generation rate, follow up rate, arrival rate , test drive rate of various indicators statistics and analysis

Qualifications:

• High school diploma or equivalent; bachelor’s degree preferred.
• 2+ years of experience in customer service or related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in Microsoft Office and CRM software.
• Knowledge of automotive industry and electric vehicles is a plus.
• Fluency in multiple languages is an advantage.
• Prefer candidate who able to start immediately.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.
• Dynamic and collaborative work environment with a diverse team of professionals.

Job Description

• Handle onboarding, offboarding and discipline matters
• Manage all staff leave related processes
• Contract Renewal, Emplacement & Promotions
• Handle Grants & Claims
• Contribute ideas and suggestions for continuous improvement in HR through streamlining of work processes and practices.
• Manage employee inquiries and provide support on HR-related matters
• May need to manage full suite of staff recruitment process which includes but not limited to sourcing, screening and coordinating interviews.
• Other ad-hoc duties assigned by management.

Requirements:

• Diploma in Human Resource with minimally two years of relevant experience
• Comfortable to travel as you may need to travel on site (islandwide) when needed

Other Information:

• Location: Kaki Bukit
• Working hrs: Monday to Friday: 9.00AM to 6.00PM
• Salary: $3,000 - $3,500

"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA."

Job Description

• Customized Program Coordination:

1. Collaborate with internal stakeholders to design and tailor training programs specifically for in-house trainees and alumni.
2. Ensure that course content aligns with organizational needs and career development pathways.

• Enrolment and Registration:

1. Manage the enrolment process for in-house participants and alumni.
2. Provide clear communication on course availability, prerequisites, and registration procedures.

• Learner Support Services:

1. Be the go-to person for inquiries related to course logistics, schedules, and materials.
2. Address any challenges or concerns faced by in-house trainees during their learning journey.

• Course Logistics and Venue Management:

1. Coordinate training venues, equipment, and resources for in-house sessions.
2. Ensure smooth logistics, including room bookings, catering, and technical support.

• Alumni Engagement:

1. Cultivate relationships with alumni, keeping them informed about relevant training opportunities.
2. Explore ways to leverage alumni networks for knowledge sharing and mentorship.

• Assessment Administration:

1. Oversee assessment processes, including scheduling and invigilation.
2. Maintain accurate records of assessment results and certifications.

• Feedback Collection and Improvement:

1. Gather feedback from in-house trainees and alumni after each course.
2. Use insights to enhance course content, delivery, and overall experience.

• Post-Training Support:

1. Provide post-course advisory services to help in-house trainees apply their learning on the job.
2. Assist alumni in accessing further development opportunities.

• Reporting and Documentation:

1. Prepare reports on course participation, completion rates, and learner outcomes.
2. Maintain comprehensive records for compliance and audit purposes.

• Continuous Improvement Initiatives:

1. Collaborate with the Training Manager to identify areas for process enhancement.
2. Stay updated on industry trends and best practices to enhance training effectiveness.

Job Requirements:

• GCE “A” level or a professional diploma.
• Good Command of written and spoken English language.
• Minimally 1 year relevant work experience.
• Fresh graduates are welcome.

Job Responsibilities:

• Conduct daily sales activities, including cold calling, scheduling client appointments, preparing presentation materials and proposals, and presenting to potential customers.
• Develop and execute strategies by analyzing current market trends and needs.
• Generate new leads and secure new sales opportunities to boost sales revenue and achieve sales targets.
• Collaborate with partners and cross-departmental teams to provide pricing details and technical support to customers.
• Ensure accuracy in sales reports for record-keeping and management reporting.
• Perform pre-ITQ and RFQ groundwork duties, including tender/bidding and negotiation to close deals.
• Maintain strong support and relationships with existing and new customers, fostering long-term partnerships.
• Stay updated on product knowledge and market trends by attending product training sessions and keeping up with the latest developments.

Requirements:

• Prefer minimum 1-2 years of work experience in Business-to-Business sales or in Business development role (IT field will be an advantage).
• Diploma / Degree holder in related field (Sales or Information Technology).
• IT Product Knowledge. Knowledge or experience in HP / Lenovo SMB sales or IT solutions and consultancy will be an added advantage.
• Proven good sales track record in related fields.
• Excellent communicator with good presentation skills.
• Basic + Commission

Job Description & Requirements

- Retail on Sanitary wares and kitchen appliances

- Attending to walk in customer

- Provide quotation tru email and handling online enquires

- Basic English & Chinese

- Require to work weekends

- Training will be provided.

RESPONSIBLITIES

· Must be able to handle Full Set of Accounts independently

· Handles day-to-day book-keeping and administrative tasks

· Prepares invoices and ensures that all projects are billed to clients

· Makes online payments for all expenses incurred

· Monitor incoming funds & follows up with clients for overdue amounts

· Monitor deadlines and ensures that payment is made in a timely manner

· Processes remuneration-related expenses (e.g. salaries, CPF)

. Handles GST, corporate tax matters, tax clearance and IR8A

· Manages company’s cashflow and prepares bank reconciliation

· To liaise with auditor & coordinate with audit process

· Any ad-hoc duties as assigned from time to time

JOB REQUIREMENTS

· At least A Diploma in Accountancy or equivalent

· Minimum 5 years of relevant working experience

· Accounting Software - Accpac Sage 300

. Payroll Software - Opensoft epayroll

· Proficient in Microsoft Excel and Microsoft Word.

Responsibilities include:

-Assist in daily operations
-Ensure that the restaurant and kitchen is properly maintained and clean
-Oversee food preperations, presentation and storage to ensure food health and safety compliceny.
-Regular checks with customers to gather feedbacks
-resolving of conflicts in a professional way

Qualities we seek are:

·Positive attitude and commitment to excellence

·Respective skills in functions to be performed

·Excellent interpersonal and communications skills

·Team work

·Willing to learn and able to work under pressure

·Experience in F&B Operations,

·Preferably 3 years of previous experience in serving in restaurant

·Must be able to work night shift or split shift

.Must be able to work extra hours or weekend if needed

Jobscopes of the position Includes:

1) Customer Service

2) Arrange Servicing Schedule with customer

3) Arrange Installation Schedule with customer

4) Keep track contract renewal

5) Keep and maintain records (Data Entry)

6) Provide Quotation

7) Ordering of stocks

and Any Ad-hoc Duty assigned when required.

Job Description

• Compiling, maintaining and updating company records and office business transactions
• Taking and processing orders.
• Calling and answering phone calls with customers and vendors
• Managing office, warehouse inventory and working with vendors to ensure the regular supply of materials
• Provide support to relevant team
• Any other ad-hoc duties as assigned
• General administration duties

Requirement and Skill

• Data entry & word processing skill

• Competency in MS Excel, Word & etc

• Well organized, ability to perform filing & record keeping tasks

Welcoming your meaningful journey experience to join under OPUS IT Dept, SG Information & Communications Technology (ICT) MNC Sector pacing, to contribute your invaluable asset skillset to the Eco structure backbone, sustaining a healthy society.

See You Around & Thank You!

Job Opportunity Wise
Our Client: Local SG MNC - IT Info. Comms. Tech - IT Services Recruitment)
Position: ID Administrator (HQ Office) (Urgent! ASAP)

Basic Salary: $2700

Mon - Fri: 8am~6.30pm
Location: Ubi / Kaki Bukit - HQ Office (Circle Line)

Talent Competency Wise

1. Min 2 Years of Experience in "Implementing UAM Requests" (Must Have)
2. Local Poly Certs (Must Have)
3. Decent Proficiency Bilingual Communication & Presentation Skillset (Spoken/Read/Written - From 7~10, Self-Guage)
4. Meticulous In Checking Through the Request Forms
5. Comfortable to Laise Via Email or Calls and Guide the Requestors On The Right Process.
6. Comfortable and Able to Work with "Excel & Vlookup"
   

JobScopes Duty Wise

1) User Acess Provisioning, Amendment & Removal

Grant / Revoke User Access Rights

1. Process the Account Request Form Raised by the Requestor.
2. Ensure All Information are Correct and Approval from Head of Division (HOD) are Sought.
3. Seek Approval from System Owner.
4. Implement the Approved Request.
5. Verify the Completion of the Request.
6. Inform Requestor and File the Evidence Upon Completion of the Request.

2) Trigger & Coordinate the Access Review.

1. Request or Retrieve List of Access Request from Systems & Monthly Leaver List from FM.
2. Perform First Level Check for Unnecessary Account (Example: Inactivity > 90 days, Staff Left Organisation etc).
3. Send Reminder to Staff to Access System, If Inactive >60 Days.
4. Perform Sanity Check & Generate the Access Review List by Division.
5. Send the Request to Division for Review.
6. Ensure the Return Result with HOD Approval.
7. File the Evidence to Central Repository Upon Completion of Review.
8. Follow-up Based on the Request Result. (Example: Send Request to Division to Submit Account Request Form if New Account is Required for Staff)
9. Ensure All Approved Request Are Implemented as Per the SOP & Within the Stipulated Timeline

We regret that only shortlisted applicants will be notified. We wish you all the best in your career search.

Nonetheless, we encourage & welcome all IT related skillset resumes to match with our on-hands clients job openings from time to time.

Agent: You Feng Yuan (Lennon)

Registration Number: R23115676

Recruitment Hub Asia Pte Ltd

EA License Number: 12C6135

The key duties and responsibilities of the role include (but are not limited to):

• To prepare and compile data for report submission
• Referring to database and data entry
• Conducting data quality control

Requirements

• SINGAPOREANS ONLY
• Willingness to keep a working ledger of all tasks done
• Familiar with using MS Word/Excel
• No criminal history (will have to obtain security clearance)

Job Description

• Handle onboarding, offboarding and discipline matters
• Manage all staff leave related processes
• Contract Renewal, Emplacement & Promotions
• Handle Grants & Claims
• Contribute ideas and suggestions for continuous improvement in HR through streamlining of work processes and practices.
• Manage employee inquiries and provide support on HR-related matters
• May need to manage full suite of staff recruitment process which includes but not limited to sourcing, screening and coordinating interviews.
• Other ad-hoc duties assigned by management.

Requirements:

• Diploma in Human Resource with minimally two years of relevant experience
• Comfortable to travel as you may need to travel on site (islandwide) when needed

Other Information:

• Location: Kaki Bukit
• Working hrs: Monday to Friday: 9.00AM to 6.00PM
• Salary: $3,000 - $3,800

"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA."

Temporary assignment from From 16 Dec 2024 to 31 Jan 2025

KEY RESPONSIBILITIES:

• Assisting Senior Account Executive to handle a school’s accounts

JOB REQUIREMENTS:

• Basic knowledge of accounting
• Proficient in Mircosoft Office, and ACCPAC knowledge is preferred but not a must
• Able to follow instruction and complete tasks in time

Job Description

• Provide sales support, liaise with team and/ or customers on daily basis
• Prepare and process quotation and contracts
• Follow up on quotations until works order received
• Answer phone call and email enquiries
• Prepare powerpoint presentations
• Fill out company pre-qualification documents
• Prepare tender documents and supporting documentation
• Any other assigned duties related to sales support function

Expected Areas of Competence

• Sales and/ or customer service experience in pest control or related fields preferred
• At least 2 years of relevant sales experience
• Thorough understanding of marketing, sales and negotiating techniques
• Good knowledge of MS Office, especially Powerpoint
• Needs to be self motivated, interested to learn and understand the industry
• Must be a strong team player and communicator
• Needs to have good attention to detail

Benefits:

• Basic Salary up to $3,500 with yearly increment based on performance.
• 5 days work weeks, Monday to Thursday (9am to 7pm) | Friday (9am to 6pm)
• Our company emphasises on good career progression.

Job Description:

This is a full time role for an Operation Executive located in Sims Ln. Our clients are in providing efficient, cost effective and professional outsourced debt collection services to the esteemed clients. You will be responsible for managing collections, overseeing operations, and handling project management tasks. The role involves implementing service strategies, driving service improvements, and conducting performance reviews to ensure compliance with service level agreements. It also emphasizes team building, maintaining strong client relationships, advocating for customer sales and services, and being familiar with MAS Guidelines on Outsourcing (OSPAR). Additionally, the role covers system implementation and integration, as well as managing various ad hoc duties and projects as assigned.

Qualifications:

• Candidate should possess at least a Diploma/Degree in any discipline or relevant experience
• Able to perform well under pressure and tight deadlines with minimum supervision
• Minimum 3 to 4 years of relevant experience

Responsibilities:

• Overseeing daily transactions (e.g. Accounts payable/receivable, general ledger and bank reconciliations, etc)
• Support our Sales team on the project purchasing and billing
• Assist in the monthly and yearly closing of accounts
• Verify employee claims and sales commission preparation
• Input accounting entries and ensure the integrity of data in the system
• Maintain a proper filing system to ensure files are recorded
• Handle day-to-day administrative tasks and any ad-hoc task as assigned

Requirements:

• Degree or Diploma in Accountancy or equivalent certification with a minimum 3 year of bookkeeping experience
• Must be computer literate with working knowledge of Microsoft Office application (Excel, Word etc)
• Preferably experience with SAGE 300 ERP system
• Proactive, exercise flexibility, able to multi-task and work independently
• Attention to detail and accuracy
• Ability to prioritize work
• Enjoy working with people and thrive in team environment
• Fluent in written and spoken English

Jobs Description:

-To support outdoor sales in quotations and enquiries

-To ensure smooth delivery for all confirmed orders

-Ensure all related paperwork such as quotations, purchase orders to Suppliers, deliveries are done properly

-To provide after sales customer support if needed

Requirements:

-IT sales experience with at least 1 - 2 years of relevant experience is an advantage

-Customer oriented, good interpersonal and communication skills

-High level of energy, drive, enthusiasm, initiative, commitment, responsible, able to handle stress; including the ability to work independently and challenging environment

-Self-motivated to expand personal professional knowledge of product and selling skills

-Proficient with computer, especially Microsoft office applications namely, Outlook, Excel and Word

Roles and Responsibilities:

-Establish and maintain good relationship with customers

-Quick response to enquiries

Other Information:

Working hours: 9-6pm (Monday to Friday). May need to work late occasionally.

-Salary Range (depending on experience)

Job Summary

We are looking for an E-commerce Executive to join our team. The ideal candidate will be responsible for managing and optimizing our e-commerce platform to drive sales, enhance user experience, and maximize conversion rates.

Job Description

Website Management:

· Oversee the day-to-day operations of the company's e-commerce website(s).

· Ensure the website is user-friendly, visually appealing, and optimized for search engines (SEO).

· Regularly update product listings, images, and descriptions to accurately reflect inventory and promotions.

· Monitor website performance metrics such as traffic, conversion rates, and bounce rates, and implement strategies to improve them.

Marketing:

· Develop and implement digital marketing campaigns to drive traffic and sales through various channels such as email marketing, social media, and search engine marketing (SEM).

· Collaborate with the marketing team to create compelling content, promotions, and advertisements tailored to the online audience.

Analytics and Reporting:

· Generate regular reports on e-commerce performance metrics such as sales, conversion rates, and customer behaviour.

· Analyse data trends and identify opportunities for improvement or growth in online sales.

· Present findings and recommendations to management to support strategic decision-making.

Working schedule & Salary package

• 5 days working per week Monday – Friday (9.00am – 6.30pm), 2 day off.
• $2,900 - $3,300 SGD (Depends on experiences)

What we offer

• Annual salary increment & Bonuses!
• Medical / TCM / Optical / Dental claims!
• Career progression

Requirement

· Familiar with SEO

· 1-2years marketing /E-commerce background experience will be an advantage.

· Candidates with no prior experience but familiar with online shopping on ecommerce marketplaces may also apply.

· Min Diploma and Degree in Marketing / E-commerce or related fields for foreigners’ applicants only due to insufficient quota.

· Singaporean / Singapore PR / LTVP are also welcome!

Our client is a Australian based MNC dealing with property management, they urgently requires:

Senior Executive (Loyalty)

Job Scope:

- Collaborate with internal and external stakeholders to provide input and ensure program and projects address key business needs and goals

- Work with cross functional teams in retail to ensure smooth implementation and integration of loyalty initiatives across all customer journeys and touch points

- Support in the management and growth of loyalty program, delivering business and customer value and resonate with target customer segments for various assets

- Develop loyalty and partnership marketing and communication plans that aligns with our portfolio of assets, customer segments and deliver on business goals

- Vendor, project and campaign management for all loyalty initiatives and implementation

- Utilize market research, data and customer insights to identify opportunities for customer engagement, segmentation, and personalized experiences

- Design and execute customer engagement plans to drive incremental value, engagement and acquisition

- Establish key partnerships to broaden, strengthen and strategically positions the loyalty program

- Liaise and negotiate with all required platform or technology partners

- Manage all vendor agreements with vendors, technology partners

- Internal presentation to stakeholders on project milestones and work in progress updates

- Liaise with internal teams such as ICT team for security review arrangements, timeline and ensure successful update or launch of products

- Conduct UAT and other required tests with vendors for new program releases

- Conduct necessary training for product users internally e.g concierge managers, marketing teams etc

- Budget Management & Forecasting

Experience:

- Good understanding of the retail and loyalty environment

- Strong understanding and experience in customer segmentation and journey mapping, data insights and analytics

- Ability to demonstrate how loyalty programs and marketing work synergistically

- Working and aligning with various multi-disciplinary teams towards common business goals

- Strong project and time management skills, with demonstrated ability to work with multiple stakeholders and teams to execute and implement projects promptly with accountability and success

- Proven ability to think critically and drive results

- Possess strong communication and organization skills

- Familiarity with financial principles

- Open to a contract to permanent role

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

Summary

• 5.5 days, 8am-5:30pm/ 8am-12noon
• Location: Woodlands Link
• Industry: Eggs & Rice distributor based in Singapore
• Yearly bonus & increment

Responsibilities

• Manage level 1 technical support for employees and departments.
• Coordinate with vendors for level 2 and 3 support resolution.
• Develop and implement user training programs for IT systems.
• Establish IT helpdesk service for efficient issue resolution.
• Create clear system documentation for training and compliance.
• Oversee IT systems (hardware, software, networks) maintenance and improvement.
• Ensure IT service availability through backup, disaster recovery, and contingency plans.
• Implement and manage server architecture, cloud services, and data centers.
• Administer servers, databases, and networking equipment.
• Monitor system performance and troubleshoot issues.
• Manage software integration and ensure seamless operation.
• Design and maintain secure networks (LAN/WAN/Wi-Fi, VPN).
• Implement cybersecurity strategies (firewalls, detection, encryption).

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Strong knowledge of system administration, network security, cloud services, and data management.
• Familiarity and experience with Microsoft Dynamics 365 Business Central, Microsoft Navision, Microsoft Excel, Jet Report.
• Strong ability to converse in Mandarin and in written Chinese is a requirement.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

Benefits:

• Basic $3,200 + $1,300 Transport Reimbursement
• High Gross
• Commissions applicable
• 5-day work
• VB + Performance Bonus

Key Responsibilities:

• Service Contract Management: Acquire new service contracts and ensure timely renewal of existing contracts.
• Sales Generation: Promote and secure sales for major repairs, field service jobs, and rental repair chargeable work for heavy vehicle or glass, woods, metal fabrication
• Customer Follow-up: Follow up on all service documentation and ensure timely completion of services and repairs.
• Relationship Building: Build and maintain strong relationships with key and fleet customers, providing tailored logistics solutions to meet their needs.

Requirements:

• Education: NITEC and above in any relevant field.
• Experience: Minimum 2 years of experience as a service advisor, preferably in the Material Handling Equipment (MHE) industry or similar.
• Technical Knowledge: Basic understanding of Material Handling Equipment (MHE).
• Licenses: Possess a Class 3 driving license
• Skills: Computer literacy, good communication, and customer service skills.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Yong Pei Pei (R24124478)

Job Summary:

The Creative Content Specialist will be the mastermind behind our engaging content, playing a pivotal role in managing social media platforms, crafting newsletters, spearheading promotional campaigns, enhancing in-store visual merchandising, and producing high-quality image and video content. This role demands an individual with exceptional English and writing skills, coupled with a flair for visual storytelling.

Job Description:

· Develop and implement innovative content strategies for our social media presence to boost engagement and brand awareness.

· Craft compelling newsletters and promotional campaigns that resonate with our audience.

· Produce high-quality, engaging image and video content for diverse marketing initiatives.

· Write and edit insightful blogs and articles, incorporating SEO best practices.

· Collaborate with Key Opinion Leaders and Consumers to expand brand visibility.

· Engage with press and media for collaborative content distribution and brand promotion.

· Design and manage visually appealing in-store displays to enhance customer experience.

· Monitor content performance, leveraging insights to refine and optimize strategies.

· Stay abreast of the latest trends in content creation and social media to keep our brand relevant and fresh.

Working schedule & Salary package

• 5 days working per week Monday – Friday (9.00am – 6.30pm), 2 day off.
• $3,000 - $4,000 SGD (Depends on experiences)

What we offer

• Annual salary increment & Bonuses!
• Medical / TCM / Optical / Dental claims!
• Career progression

Requirements:

· Bachelor’s degree in Marketing, Communications, Journalism, or related fields.

· Proven experience in content creation, social media management, and digital marketing.

· Outstanding command of the English language, both written and verbal.

· Skilled in graphic design, image, and video editing.

· Solid understanding of SEO and content marketing strategies.

· Excellent organizational skills, with the ability to handle multiple projects simultaneously.

· A keen eye for visual branding and aesthetic presentation.

Duties & Responsibilities

• Acquire new customers and service existing ones
• Conduct specialty maintenance products’ demonstrations and training sessions for clients
• Any other tasks assigned by management

Job Requirements

• Diploma in any discipline
• Some selling experience
• Self-motivated, independent and a good team player
• Singaporean only

Charmaine Soh | R24122333

• Up till $4500 basic + Variable Bonus
• 5 days work week (Monday to Friday)
• 9am to 6pm
• 8 Ubi Road

Senior Digital Marketing Executive

Seeking a driven and results-oriented Senior Digital Marketing Executive who will play a crucial role in developing and executing the brand's overall and product marketing strategy, as well as spearheading product launches in the exciting year ahead.

The ideal candidate should possess a creative flair, demonstrating a passion for content creation and social media, as well as a proven track record in developing and managing end-to-end online marketing campaigns.

Responsibilities

• Lead the development and execution of comprehensive brand and product marketing strategies, ensuring alignment with business objectives and maximizing revenue and engagement across the customer funnel.
• Spearhead social content strategy across all channels, optimizing for awareness, conversion, and engagement.
• Conceptualize, plan, and storyboard short video content to align with marketing objectives.
• Develop and manage partnerships with KOLs/creators, media titles, other brands, as well as other stakeholders from conception to execution.
• Initiate and oversee paid advertising campaigns across social media channels, aiming to maximize online visibility and achieve targeted results.
• Host and manage livestreams on social media platform for launches and online sales, engaging and communicating face-to-face with the camera and audience.
• Collaborate with eCommerce team and trade marketing team to develop and execute brand campaigns and product launches.
• Craft clear and compelling copy for various mediums, including social media, blog posts (for SEO optimization), and newsletters.
• Responsible for monthly reports analyzing brand and competitor performance, offering insights and identifying growth opportunities.
• Stay abreast of industry trends and developments, ensuring our content remains fresh, relevant, and ahead of the curve on social media.
• Other ad-hoc duties as assigned.

Requirements

• Minimum 2 - 3 years of experience in a 360 marketing role – encompassing public relations, communications, and digital marketing, ideally within the FMCG / beauty industry.
• Experienced with social media trends, TikTok and Instagram, with a keen interest in creating, editing short-form video content, and hosting livestreams for social video marketing.
• Familiarity with WordPress and blog content creation is ideal.

• Handle the complete order processing inclusive of quotation, purchase of supplies and logistics, with a focus of sales of trading goods from Komax subsidiaries and OSS suppliers to third party

• Support field sales person for related customer communication

• Interact with customers via phone, email or chat to provide information in response to inquiries, concerns and request about products and services.

• Update internal databases with information about commercial, technical or useful discussion with customer

• Follow up and make scheduled call back to customer where necessary

• Ensure Code of Conduct compliances