Job Description

We are now looking for an experienced person to spearhead the retail sector. To create solid relationships with key retail partners and grow the company’s revenue in the assigned channel. Key responsibilities include growing the company's revenue by identifying new business opportunities to maximize distribution, sales and profitability in the modern trade channel. He/She is expected to work closely with multiple stakeholders, both internal and external parties. From time to time, he/she may be assigned other projects or tasks.


Key Responsibilities:

Account Management:

Develop and maintain strong relationships with key accounts within the modern trade sector.

Act as the main point of contact between the company and key clients, addressing their needs and ensuring customer satisfaction. Collaborate with internal teams, including sales, marketing, and supply chain, to align strategies and achieve mutual business objectives.

Manage the operational set-up, monitoring and maintenance of campaigns and contents on the related channels; and day-to-day marketing / operations.

Sales Strategy:

Develop and implement sales strategies to drive revenue and market share growth within the modern trade channel. Analyze market trends and competitor activities to identify opportunities and potential threats. Work with partners to execute 4P (product, price, place, promotion) strategies to achieve the desired sales target set.

Negotiation and Contract Management:

Negotiate and finalize agreements with key accounts, ensuring mutually beneficial terms.

Manage contracts and agreements, ensuring compliance and addressing any issues that may arise.

Business Development:

Identify new business opportunities within the modern trade sector.

Explore and develop innovative ways to expand the company's presence in the market.

Market Analysis:

Conduct regular market analysis to stay informed about industry trends, consumer behaviour, and competitive landscape. Use market insights to make informed recommendations for product development, pricing, and promotional activities.

Forecasting and Reporting:

Develop accurate sales forecasts and reports, providing regular updates to senior management.

Monitor key performance indicators (KPIs) and adjust strategies as needed to meet or exceed targets.

Cross-functional Collaboration:

Collaborate with cross-functional teams to ensure seamless execution of promotions, product launches, and other initiatives. Provide feedback to internal teams based on market insights and customer feedback.

Continuous Improvement:

Proactively identify areas for process improvement and efficiency within the key account management function. Stay updated on industry best practices and implement relevant improvements.

Job Requirements

· Proven experience as a Key Account Executive in the modern trade sector

· Well versed in Microsoft Office

· Ability to manage multiple projects

· Able to work in a fast-paced environment

· Possess initiative, strong communication and interpersonal skills

· Able to work well independently as well as in a team

· Diploma / Degree in Business Management / Marketing or equivalent is an added advantage

· Possessing driving license is an added advantage

Job Title: Sales Admin Coordinator（ID2101）
Location: Woodlands
Working Hours: 5 Days 8.30am-6pm（Including Weekends）
Salary: $2400-$2600++

Job Description
• Reporting to Sales Operation Manager, Call Centre
• Attend to all phone enquiries
• Provide primarily support at sales department
• Handle the processing of all orders with accuracy and timeliness
• Inform Customer of unforeseen delays or problems
• Work closely among inter-departments to ensure order fulfilment
• E-filing, transmission in customer’s portal within the timeline
• Other duties as assigned by immediate superior
• Ensure adherence to company policies

Requirement
• Min 'O' Level or equivalent
• Minimum 1 years of related working experience
• Independent as well as a team player
• Displays initiative with a positive attitude
• Good interpersonal and communication skills
• Proficient with Microsoft Office
• Good command of both English and Mandarin (for Chinese customers)
• Attentive to details
• Able to start work immediately or within short notice

Job Title: Admin Assistant - Operations (ID5047)
Location: Jurong East
Working Hours: Mon to Fri, 8.15am to 5.45pm
Salary: $1800 to $2200

Job Description:
• To perform data entry of all inventory-related transactions into SAP. (ISSUE/RECEIPT/GOOD RECEIPT/RMRS/PICK&PACK)
• To verify all data entry accuracy and document are relevant before submit to account.
• To issue manual PO for Operation Purchases
• To prepare CN/DN application for approval and summit it to AC Dept for billing.
• Generate weekly report
• Generate Operation Monthly Report
• To coordinate stock take / stock check for warehouse & 3PL customer
• To provide administration support to operations department on staff matters, record and report to HOD (Such as Leave/ Overtime/ Medical Claim / HP Allowance Claim)
• To provide administration support to operations department.
• Backup for warehouse coordinator on admin job
• Other Ad hoc Duties assigned
• To support and implement ISO 9001 and ISO 14001 procedures and initiatives

Requirement:
• Proficient in Microsoft Word, Excel, Outlook and PowerPoint
• SAP Knowledge is an advantage
• Able to work independently with minimum supervision.
• Able to work in fast paced environment

Job Title: Admin Assistant - Technical (ID5048)
Location: Jurong East
Working Hours: Mon to Fri, 8.15am to 5.45pm
Salary: $1800 to $2200

Job Description:
• To oversee & ensure general office admin (including data entry) in the department.
• To record & report attendance & leaves application and medical appolntment for Technical department's staff.
• To assist Technical Manager to prepare courier services, claims and schedule meeting/s.
• To assist Technical in purchasing of equipment and ordering of lab reagents.
• To assist Technical in preparing daily QC reports, COAs, SDS, Specifications, Calibrations and others.
• To assist Technical in managing ISO IMS documents.
• Other general activities of a Technical nature.
• Any other duties as assigned by the Head of Technical.
• To support and implement ISO 9001 and ISO 14001 procedures and initiatives

Requirement:
• Must have experience as Admin Assistant
• Proficient in Microsoft Word, Excel, Outlook and PowerPoint
• SAP Knowledge is an advantage
• Able to work independently with minimum supervision.
• Able to work in fast paced environment

About the Opportunity

We are currently seeking dynamic professionals to join our managed Healthcare team to drive the development and expansion of our Healthcare service provider network.

What You'll be Doing

• Build strong and strategic relationships & partnerships with new and existing panel providers to drive improved value & outcomes for our patients and ensure that quality of care and operational targets are achieved.
• Manage day-to-day delivery of operational activities including project management, reporting, implementation, problem resolution and other activities to facilitate strong relationships with providers.
• Identify and resolve operational issues with a positive approach.
• Provide support in panel management, panel recruitment and engagement to facilitate seamless delivery of services.
• Provide insights to the development, review, and negotiation and of provider contracts.
• Manage communication with providers including escalations & resolutions to issues, provide advisory to providers regarding current processes, new or updated policies and procedures.
• Monitor, review, report and conduct analysis on provider performance, metrics and data such as billing, utilization, referrals, benefit design and service quality for operational and business planning.
• Review potential business opportunities, functional models, process improvements, and propose optimal solutions that enhances service efficiency, patience-centered care and patient experience.
• Drive improvement in patient care management.
• Support any other ad-hoc projects assigned by Supervisor.

What We Are Looking for

• Degree in Health management services or business related courses.
• Highly developed interpersonal, communication and stakeholder management skills.
• Demonstrate positivity and adaptability towards day-to-day tasks.
• Exceptional analytical, organisation skills and problem-solving skills.
• Passional about driving change to improve business outcomes and promote improvement ideas.
• Strong knowledge of Singapore Healthcare provider community.

We regret to inform that only shortlisted applicants will be notified for a virtual interview.

To learn more about our Organization, please visit https://alliancehealthcare.com.sg.

This is an exciting opportunity to be a part of a growing company, where you will be responsible for the operational and financial performances of the clinics. Reporting to Clinic Operations Manager, you will be highly involved in managing all aspects of the day-to-day clinic operations, not limited to rostering, processing and providing data and information, lead and manage people, programmes and initiatives, and support senior management in the delivery of business objectives and service standards.

What You'll be Doing:

• Oversee & manage assigned zone clinics to ensure clinic operations runs smoothly, including conducting routine checks on clinics.
• Support and promote new and existing business development initiatives and programmes and further development of services.
• Work closely with respective HR and Accounts colleagues to communicate areas relating to staffing requirements, employee feedback, and finance related queries.
• Keep abreast of MOH regulation requirements and ensure new policies integrate with clinic practices and workflow.
• Act as a role model for clinic staff to ensure high level of customer service standards, resolve escalated patient service feedback, and be a trusted partner to clinics for team discussions and feedback on workflow.
• Manage employee relationships including conducting training, employee appraisals, counselling, coaching and grievance management.
• Operate and manage clinic management system including clean-up for duplicate codes, standardise procedures/services code and pricing and develop user manual to document system functions and operation processes.
• Conduct review of the monthly inventory check of the medical consumables and non-consumables.
• Ensure clinics monthly revenue is healthy and kept within allocated budgets.
• Stand-in to perform clinic duties when required.
• Participate in Healthcare projects as directed by Clinic Operations Manager.

What We Are Looking for

• Minimum NITEC/Higher Nitec/GCE 'N' or 'O' level, with at least 5 years’ experience in managing outpatient clinic operations.
• Advanced knowledge in relevant Government and insurance schemes and subsidies.
• Advanced knowledge on MOH regulatory requirements for GP clinic, insurance providers program and process.
• Familiar in operating Clinic Management System.
• Possess strong interpersonal, communication and problem solving skills.
• Proven ability to lead a team responsibly, work flexibly and accurately with changing priorities and deliver a confidential and high-quality customer-focused service.
• Computer literacy.
• Office hours, but also able to commit to shift work based on GP clinic’s operating hours as and when required.

My Family Clinic is a subsidiary of Alliance Healthcare Group and as of today, we have 16 Clinic locations island-wide.

We regret to inform that only shortlisted applicants will be notified for an interview.

To learn more about our Organization, please visit:

• https://alliancehealthcare.com.sg.
• https://www.myfamilyclinic.com.sg.

Responsibilities:

• Handle full set of accounts
• Prepare CPF e-submission and method for CPF calculation rate
• Submission of GST quarterly and other IRAS matters
• Ensuring payments (AP) are prepared promptly for payment to creditors
• Proper recording of Petty Cash cashflow and reimbursement
• Procurement recordings, evaluation and assessment of suppliers and vendors
• Regular updating and uploading of accounting entries especially cashflow
• Collection and tracking of payment of invoices
• Generating financial reports to assist management in decision making, budgeting, costing and forecasting
• Follow the appropriate accounting processes and adhere to process flow
• Update, track and monitor salary payment and records of employee
• Other ad-hoc duties
• 5 days working week

Requirements:

• Atleast 5 years working experience in this role
• Familiar with accounting software, preferably MYOB
• Diploma in Accountancy or equivalent
• Meticulous, organised, good attention to details
• Good English communication skills
• Mature, positive and able to work independently with minimum supervision
• Member of ACCA/LCCI.

To perform office duties supporting sales and company operation

Ordering and maintaining inventory count

Upload materials online

basic marketing

basic e-commerce

willing to learn new thing

data entry

all sorts of office bound matter

book keeping

whatsapp to 82322252 to discuss

Work Permit holder welcome to apply

company profile

empireworks.com.sg

https://www.facebook.com/empireworks.sg

instagram

tiktok

About us

Our company is looking for hands-on operations and customer support who can manage timely ongoing and incoming projects and assist in general and daily operations.

Job description:

• Assist to planning, organizing and controlling the daily operation.
• Maintain documentation in daily operation.
• Liaising with supplier, workers, partners and related parties to ensure that the service and goods are delivered and properly handed over.
• Plan and arrange daily schedule
• Communicating with upper management to develop strategic operations goals.
• Developing strategic long-range plans to achieve strategic objectives.
• Creating and managing the organization’s fiscal operating and capital budget and expenses.
• Monitoring operational performance of both internal and external service providers.
• Monitoring facility condition and environmental performance and recommending or approving funding levels and spending plans.
• Providing a workplace setting that is conducive to productive work.
• Monitoring occupant satisfaction.
• Monitoring construction and renovation projects.
• Monitoring performance metrics.
• Receiving and responding to approvals and notifications.
• Maintain existing stock record.
• Monitoring work schedule, project costing and labour cost.
• Work with management to ensure the path to achieve company's objective and goals

Requirements:

• Strong team player with a high level of integrity.
• Positive, passionate and responsible.
• Strong Communication Skills
• Good problem-solving skill
• Proficient in Microsoft Excel / Words
• Non-Experience / Entry level candidates applicants are welcome to apply
• Able to communicate in Mandarin and English as the job require to communicate with China Supplier and Customer

Application Process:

Interested candidates are invited to submit their resumes along with a cover letter highlighting their suitability for the role. Shortlisted candidates will be contacted for further assessment and interviews.

Job Description:

• Assist staff enquiries and requests on HR matters.
• Handle monthly payroll, CPF and yearly IRAS submission.
• Manage all insurance matters including yearly renewal.
• Review, update and maintain proper filing system.
• Manage all medical and workmen injury compensation claims.
• Assist HR Manager/HRBP in planning and preparing annual headcount reports, HR Reports, etc.
• Manage and monitor all foreign workers’ work pass matters.
• Handle all foreign workers’ dormitory matters.
• Administer the annual performance appraisal, salary review and promotion exercises for operational levels.
• Handle leave management and internal subcontractor system.
• Handle all staff welfare activities.
• Responsible for the submission of all government claims.
• Any other ad-hoc duties as assigned by the supervisor.

Requirements:

• Diploma in Human Resources Management, Business Administration or equivalent.
• At least 3 to 5 years’ relevant working experience.
• Good communication skill.
• Must be a team player.
• Good knowledge in Employment Act.
• Preferably with SAGE EPE experience.

Join Our Growing Team!

As Skylink Group Holdings continues to expand, we're looking for passionate and talented individuals to join our journey. Our success has opened up exciting new roles across various departments, offering a wealth of opportunities for professional growth. At Skylink Group Holdings, you'll not only be a part of our success story but also a culture that values innovation, teamwork, and work-life balance. We offer a dynamic working environment, competitive benefits, and a chance to work with some of the brightest minds in the industry. Be a part of Skylink Group Holdings where your journey to excellence begins.

The Job

• Handle loan documentations related to Hire Purchase, Credit Loans and other loan products
• Regulate the form and contents of hire‑purchase agreements and the rights in accordance to Hire Purchase Act
• Process loan applications and verify data entry to ensure proper documents submission are correct and in place
• In charge of data entry and document filing
• Responsible for all the data record accuracy in the Enterprise Resources Planner (ERP) and Customer Relationship Management (CRM) systems
• Liaising with vendors, suppliers & partners for issues pertaining to discrepancies, short payment or collection arrangements
• Assist with sales admin processes
• Engage close interactions, coordinating with inter-department and external customers to ensure smooth day to day operations

Job Requirements

• Minimum qualification Diploma with 2 years experience in Hire Purchase in vehicle, Credit Loan or other loan products
• Strong in English, able to write, type and speak fluently
• Similar experience in the automotive industry and credit/loan experience is an advantage
• Fast in response and able to work in a fast-paced environment
• A flexible, resilient mindset and can do attitude
• Good interpersonal and communication skills

Responsibilities

• To achieve Company’s business growth (budget/target) with existing resources
• To manage and expand existing business and contribute to meet sales KPI
• Manage a portfolio of existing and potential customers via telephone contact
• Build a strong client relationship and grow accounts to their maximum potential
• Coordinate with different department and act as the customer’s point of contact to ensure all queries, problem or issues are dealt with appropriately
• Maintain teamwork by incorporating positive attitude
• Ensure that customer information is maintained accurately on the database
• Identify and reduce all business and financial risks through effective implementation and monitoring of controls
• Implement and maintain internal audit policies and procedures in accordance with best practice
• Sales support – preparing Quotation, oversea coordinate, monthly tariff & reporting
• Carry out any ad-hoc task as and when assigned by the Company

Requirement

• Diploma in Logistics/Supply Chain Management or a related field
• Good problem-solving skills and able to work under pressure
• Well-organized with a keen eye for detail
• Able to work independently or in a team-based environment
• Proficient in Microsoft Office
• Preferably 2 to 3 years’ experience in sales and freight forwarding industry
• Possess knowledge on logistics, import/export procedures and Incoterms
• Good command of English written and spoken
• Good customer service and communication skills

Job Description

1. Perform Corporate & Individual Sales of training courses (Safety/Recruitment & MDW agencies/firms).

Job Requirements

1. At least GCE 'N" Levels & Above.

2. Class 3 / 3A Singapore License with clean driving record an advantage.

3. At least 1 year of sales / marketing experience.

4. On Job Training will be provided.

5. Singaporeans & PRs are welcomed to apply.

Note: Salary monthly: Basic + Individual Commission of up to S$5,000.00 first year.

General Administration & Payroll Management

• Typing of Letter of Appointment and other personnel letters for assigned projects/divisions.

• Maintain complete and updated employee records relating to remuneration.

• Ensure accuracy of HR data for monthly payroll processing.

• Perform bi-monthly payroll processing for assigned projects/divisions.

• Support a full spectrum of payroll function including bonus, ad-hoc pay and other allowances on a monthly basis.

• Process staff claims, IR8A and other tax related filings.

• Maintain proper filing and documentation of all relevant documents (payroll advice, reports and correspondences) pertaining to payroll.

• Handle and resolve queries on payroll matters.

Requirements

• Diploma in Human Resource Management, Administrative or similar.

• Minimum 2 years of experience in related functions.

• Good communication skills (written and oral).

• Pro-active manner, willing to offer new suggestions and share.

• Proficient in Microsoft Office/Excel with an eye for details.

Responsibilities:

• Prepare full sets of accounts (AP/AR/GL, account reconciliation, FA registration)
• Ensure timely, accurate month-end and year-end closing
• Coordinate and liaise with internal parties to support intercompany activities
• Liaise with auditors, tax agents, and corporate secretarial agents
• Prepare monthly payments by Internet banking or cheque payment
• Monitor cash flow and bank accounts
• Assist in preparing quarterly GST returns, ECI, and Tax computation
• Support forecasting and budgeting exercises as per corporate guidelines

Requirements:

• Account-related qualification with 4 years of experience in Account field (Recognised Degree or Diploma in accountancy/ ACCA).
• Strong written and verbal communication skills
• Strong organizational skills
• Able to work independently
• Proficiency in SAP B1 will be preferred. An internal SAP consultant will provide SAP training

IT Executive

We are looking for a dynamic and passionate IT Executive.

Job Description

• To develop and implement internal IT operating procedures at Company level with provision of training to all employees.
• Responsible for managing the company’s entire network systems, including but not limiting to hardware configurations and software installations.
• Issuance of IT assets to new hires and collection IT assets
• Responsible for researching, diagnosing and troubleshooting to identify solution(s) to resolve system and/or network issues within the company.
• Act as a liaison between 3rd-part vendor and internal staff during problem escalation until issue is resolved with proper documentation.
• Coordinate warranty services and perform health checks by monitoring availability and functionality of the network systems.
• To manage and keep proper log records of IT issues for traceability and audit purposes.
• Any other relevant duties as and when assigned.

Requirements

• Minimum Diploma holder in Information Technology, Computer Science or similar field.
• Equips with 2 to 3 years of relevant working experience with extensive knowledge in computer hardware systems and familiarity in general OS systems, Enterprise, programming languages and office software applications.
• Has good IT and problem-solving skills
• Demonstrate project management skills, goal-oriented, and possesses strong delivery/milestone focus
• Excellent interpersonal communication skills and stakeholder management skills, good collaborative team spirit, and a can-do attitude.

Join Our Growing Team!

As Skylink Group Holdings continues to expand, we're looking for passionate and talented individuals to join our journey. Our success has opened up exciting new roles across various departments, offering a wealth of opportunities for professional growth. At Skylink Group Holdings, you'll not only be a part of our success story but also a culture that values innovation, teamwork, and work-life balance. We offer a dynamic working environment, competitive benefits, and a chance to work with some of the brightest minds in the industry. Be a part of Skylink Group Holdings where your journey to excellence begins.

The Job

• Handle loan documentations related to Hire Purchase, Credit Loans and other loan products
• Regulate the form and contents of hire‑purchase agreements and the rights in accordance to Hire Purchase Act
• Process loan applications and verify data entry to ensure proper documents submission are correct and in place
• In charge of data entry and document filing
• Responsible for all the data record accuracy in the Enterprise Resources Planner (ERP) and Customer Relationship Management (CRM) systems
• Liaising with vendors, suppliers & partners for issues pertaining to discrepancies, short payment or collection arrangements
• Assist with sales admin processes
• Engage close interactions, coordinating with inter-department and external customers to ensure smooth day to day operations

Job Requirements

• Minimum qualification Diploma with 2 years experience in Hire Purchase in vehicle, Credit Loan or other loan products
• Strong in English, able to write, type and speak fluently
• Similar experience in the automotive industry and credit/loan experience is an advantage
• Fast in response and able to work in a fast-paced environment
• A flexible, resilient mindset and can do attitude
• Good interpersonal and communication skills

Job Title: Catering Sales Executive (ID7047)
Location: Jurong East
Working Hours: 5days work week, 9am-6pm
Basic Salary: $3000-$4000
Gross Salary: $4000-$5000 (KPI Target basis)


Job Description
• Respond to telephone/online catering sales enquiries.
• Build and maintain good client relationship and rapport.
• Solicit new corporate clients through cold calling and sales visit.
• Assist clients in professional event planning, packaging, and menu selection.
• Keep abreast of trends and developments in catering industry.
• Actively brainstorming of creative ideas in improving catering services to clients
• Account for sales and profitability of event orders and ensure smooth operations of catering functions.

Requirement:
• Possess O Level / Diploma / Degree in Business, Marketing
• Min 2-5 years of relevant experience in F & B industry.
• Able to converse effectively in English and Mandarin to manage Mandarin speaking clients.
• Self-discipline, proactive and have strong sense of urgency.
• Must be self-driven, dynamic, meticulous, creative and sales oriented.
• Outgoing personality, highly motivated, independent individual and yet an inclusive team player

Community Resource, Engagement and Support Team (CREST), serves as a community outreach for people with or at risk of mental health conditions including dementia and their caregivers. CREST conducts outreach events/activities to promote and increase mental health awareness as well as targeted case finding to identify those with mental health needs.

The Programme Executive (CREST) is a support role who provides the daily administrative and operational support to the team, for the purpose of CREST service development and implementation. He/ She organizes the logistics &/or resources to ensure the smooth running of CREST services. He/ She may also be involved in coordinating outreach events and activities.

Roles & Responsibilities:

• Outreach to community in providing administrative or logistical support to the team in running client-related support and other CREST activities
• Assist in coordinating and planning outreach and engagement events with other community partners and agencies.
• Conduct screening for clients referred from other service partners and those at risk within the community with an agreed upon identification tool (AMT / EBAS / etc).
• Provide dementia/mental health awareness and information on managing dementia, coping strategies for all clients reached out, including those identified to be at risk, and their caregivers.
• Provide basic emotional support to all clients or caregivers of persons with dementia/metal health or at risk of dementia/mental health issues.
• Assist Social Workers in monitoring assigned clients and to follow-up on client needs until the handover is completed.
• Coordinate care support to client where necessary.
• In-charge of timely data collation and quarterly report submission, as well as generate reports, in accordance to the CREST programme.
• Store and maintain data and documents, in accordance to the CREST programme requirement, as well as the prevailing personal data protection and security guidelines.
• Plan, develop, and conduct home-based or centre-based cognitive stimulation engagement activities for CREST client and their caregiver.

Candidate Requirements

• Possess a diploma certification or relevant social service certification.
• Non-Diploma holder with social service experience will be considered.
• Good communication and interpersonal skills.
• Passionate to work in the mental health sector and community service sector.
• Outgoing and sociable personality with keen interest to work with people on one-to-one basis or centre-based group activity.
• A well-organised, meticulous team player who can also work independently.

As a Jackpot Executive in Bukit Batok Clubhouse, you will report to our Assistant Manager, Clubhouse.

What you’ll be doing:

• Assist the Assistant Manager, Clubhouse to ensure the smooth operations of the Jackpot Room.
• Create “Wow” experiences for players.
• Assist players with food handling, machine fault and membership applications whenever necessary.
• Cashiering duties at the Jackpot Room.
• Reconciliation of daily transactions and cash floats.
• Accurate recording of jackpot machines’ performance.

We want you, if you have/are:

• Minimum 1 years of working experiences in Jackpot Room.
• GCE O or N Level.
• Excellent personalised customer service skills.
• Friendly, sociable and attentive to details.
• Independent, resourceful and self-motivated.
• Basic computer skills.
• Able to work shifts, weekends and public holidays.

Starting salary will commensurate with qualifications and relevant work experience. We regret that only shortlisted candidates will be notified.

Job Description for Customer Relation Executive:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relation Executive. The ideal candidate will be responsible for providing exceptional support and assistance to our customers, ensuring their satisfaction and addressing any inquiries or concerns they may have.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and policies to assist customers effectively.
• Resolve customer issues and concerns in a timely and efficient manner.
• Collaborate with other departments to ensure customer needs are met and issues are resolved.
• Maintain accurate and detailed records of customer interactions and transactions.
• Follow up with customers to ensure their concerns are resolved to their satisfaction.
• Stay updated on product knowledge and company policies to provide accurate information.
• Identify and escalate complex issues to the appropriate department for resolution.
• Assist in developing and maintaining customer support procedures and documentation.
• Strive to achieve and exceed customer satisfaction goals.

Requirements:

• Proven experience in a customer support role.
• Excellent communication and interpersonal skills.
• Ability to handle challenging customer situations with patience and empathy.
• Strong problem-solving skills and attention to detail.
• Familiarity with customer support software and systems.
• Ability to multitask and prioritise in a fast-paced environment.
• Positive attitude and willingness to learn and adapt.

Job Title: Finance, HR & Admin Assistant (ID5044)
Location: Clementi
Working Hours: Mon to Fri 8.30am – 5.30pm
Salary: $2500 to $2800

Job Description:

Responsibilities :
• Support daily operation of in Finance, HR and Admin Department
• Record suppliers’ invoices and staff claims.
• Process payments.
• Reconcile AP balance against supplier’s SOA.
• Maintain Fixed Assets listing.
• Perform month end financial closing.
• Prepare monthly reports.
• Prepare and submit GST returns.
• Prepare bank reconciliation and audit schedules.
• Maintain accounting files and records.
• Support in financial audits
• Handle HR and general administrative duties
• Job rotation
• Any other duties as assigned.

Requirement:
• A level or Diploma in Accounting & Finance/Business Administrative
• Minimum 1 years’ experience in accounting
• Proficiency in Microsoft Office
• Knowledge of QuickBooks accounting system would be advantageous.
• Able to work independently and as a team to support each other.
• Able to work under tight deadlines.

Job Title: Accounts Executive (ID8107)
Location: Tuas
Working Hour: 5 days work
Monday – Friday 8am-5pm
Salary: $2500 - $3300

Job Description:
• Responsible for a full set of accounts (AR, AP, GL and month-end closing)
• Responsible for day to day data-processing
• Prepare and submit GST to IRAS quarterly
• Handle monthly reports
• Perform monthly inventory reconciliation & attend yearly stock take activity
• Maintain Fixed Assets Register and ledger
• Prepare audit schedules and bank reconciliation
• Assist in cashflow and accounts receivables management
• Handle petty cash claims
• Positive working attitude, independent and willing to learn
• Assist in ad-hoc duties assigned from time to time

Requirement:
• Process at least a Graduate Diploma /Bachelor's Degree in Finance/Accountancy or equivalent
• Experience in full set accounts knowledge
• Proficient in Accounting Software – ERP
• Strong Excel knowledge and application
• Mature, self-motivated, independent, and able to multi-task
• Keen to learn and possess a positive attitude
• Salary will be based on the qualification and experience

Job Responsibilities:

• Monitor and collate meal orders from both nursing homes
• Collate feedback, record and ensure closure to all feedback pertaining to the F&B service
• Ordering of raw materials for the central kitchen according to the operational requirements and to handle donation-in-kind on behalf of the kitchen
• Liaise with HR on the mandatory refresher food hygiene courses or other courses which are beneficial for the kitchen team to attend
• Maintain a comprehensive filing system
• Ensure all documentations required for licensing is properly prepared, updated and filed
• Maintain updated records of all kitchen equipment and their dues for servicing
• Assist in stock-taking, compile and record monthly inventory of food items and kitchen equipment
• File and track the expiry date of food hygiene certs for the kitchen team
• Roster and monitor the utilisation of Annual Leave (AL), PH Off-in-lieu (PH-OIL) and Birthday Leave (BL) where leave is subjected to approval by Executive – Kitchen Operations
• Provide administrative support to the Executive – Kitchen Operations and the kitchen team
• Undertake any other duties assigned by the Executive – Kitchen Operations and the Head of Centre

Job Requirements:

• Minimum ‘O’ levels
• English Proficiency Level required – able to speak, understand and write English fairly
• Preferably with admin experience
• Good knowledge of kitchen operations
• IT Savvy
• Possess good working knowledge of Microsoft Office Applications e.g. Word, Excel and PowerPoint

Job Title: QA Executive (ID8104)

Location: Lakeside

Working Hour: 5.5 days work (Alternate Saturday)

Monday – Friday 9am-6pm

Satursay 9am-1pm

Salary: $2600 - $3000

Job Description:

• Conduct process verification and validation exercise (i.e. SOP/ Machinery/ CCP verification, new product launch process observation, machinery cleanliness check via ATP swab, weighing scale verification, monthly facilities check, mock recall exercise, FG shelf-life verification and to put in records).

• Perform daily periodic walk-around of production, warehouse area to ensure compliance to in-house GMP, GMP and GWP, FG specifications and SOP.

• Conduct monthly checks and data analysis on retention samples to evaluate product stability.

• Coordinate with microbiological laboratory for sample collection and lab reports.

• Collect information and data to conduct trend analysis.

• Participate in trials and follow up on required information.

• Supervise and ensure the handling and processing operations are in accordance with the general guidelines of Halal food within the premises.

• Conduct periodic checks on delivery trucks’ pre-cool and supply chain temperature to ensure cold chain management and follow up with drivers and vendors for corrective actions.

• Conduct random checks on incoming raw material to ensure product wholesomeness, free of foreign material and defects etc.

• Follow-up with Procurement on investigation and corrective actions on raw material complaint / feedbacks.

• Prepare and maintain raw material specifications, in-house process procedures and documentation (checklists, microbial test report, COA, complaint log, vendor evaluation form, calibration report, traceability invoices / production planning / certificate etc.).

• Ensure quality and food safety standards of FG are maintained through scheduled lab test, sensory evaluation and conduct process checks.

Regulatory Support

• Assist in internal audit.

• Support external customer and regulatory audits i.e. FSSC 22000, 3rd party supplier assessment.

Import and Export Management

• Prepare and liaise with warehouse team on export procedures e.g. placement of temperature data logger device.

Vendor Management

• Perform basic troubleshoot and liaise with external vendors for routine servicing and issue follow up e.g. pest control, cleaning chemicals, weighing scale, metal detector, microbiological laboratory.

Customer Management

• Provide support to customers’ request e.g. questionnaire, product specification, shelf life lab test reports.

• Assist in investigation and follow up with investigation report.

Training

• Preparation of training materials e.g. photos, attendance sheet, assessment.

• Coordination with HODs on training schedule.

• Conduct training

Ad-hoc Duties

• Any other duties assigned by QA manager

Requirement:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Food & Beverage Services Management, Food Technology/Nutrition/Dietetics or equivalent.

• Required skill(s): Computer Skill, MS Excel, MS Word.

• At least 1 year(s) of working experience in the related field is required for this position.

• Relevant experience in Food & Beverage industry is an advantage.

• Bilingual in English & Mandarin [to liaise with Mandarin speaking associates & employees