• 5.5 day work week
• Minimum 2 years of relevant experience
• Computer literacy and basic accounting knowledge (Accounting Software and Microsoft Office, Outlook)
• Maintain all documents (hard-copy, soft-copy, and online) related to Sales Operations and administration.
• Handle mail and phone calls.
• Manage office refreshments, stationery, pantry supplies, office items, etc.
• Any other ad hoc work duties.

To provide administrative support to the Nursing Department

• Make accurate entry and retrieving of data into the computer
• Planning of nurses annual leave
• Sort all incoming documents and distributes them to the appropriate personnel in the wards
• Collate, collect and check overtime claim and night duty forms before submission to HR department
• Support the Nursing department in the ordering of medication
• Receive laboratory results from the fax machine and dispatch to nurses in respective wards
• Any other duties as assigned by the Director of Nursing and Nurse Manager

Requirements

•O Levels & Above

•Excellent interpersonal and communication skills

•Preferably with 1-2 years’ of relevant experience

Seeking an individual responsible for managing and coordinating bus operations.The job scope of an Operations Planner Executive primarily revolves around planning, organizing, and optimizing the operational processes of an organization to ensure smooth and efficient operations.

1. Operational Planning & Scheduling

• Develop and manage operational plans to meet organizational objectives.
• Create detailed schedules for projects, processes, and workflows to ensure timely completion.
• Monitor day-to-day operations and make adjustments as necessary to maintain efficiency.

2. Resource Allocation

• Identify and allocate the necessary resources (personnel, materials, equipment) for different tasks.
• Ensure optimal utilization of resources and manage availability for continuous operations.
• Track and monitor inventory levels, equipment, and materials, ensuring sufficient stock for ongoing operations.

3. Process Coordination & Optimization

• Analyze operational processes and workflows to identify bottlenecks and inefficiencies.
• Implement improvements to enhance productivity and reduce operational costs.
• Coordinate cross-functional activities, ensuring all departments work together efficiently to meet goals.

4. Data Analysis & Forecasting

• Collect, analyze, and interpret operational data to forecast future needs and trends.
• Use data to identify patterns and adjust operational strategies accordingly.
• Prepare reports on operational performance, identifying areas for improvement and proposing actionable solutions.

5. Supply Chain & Logistics Coordination

• Coordinate with suppliers, vendors, and service providers to ensure smooth and timely delivery of materials.
• Monitor the supply chain to prevent disruptions and ensure operational continuity.
• Oversee logistics operations and ensure cost-effective and timely delivery of goods.

6. Project Management

• Plan and oversee the execution of projects, ensuring they are completed within budget and time constraints.
• Coordinate with project teams, stakeholders, and external partners to ensure alignment with objectives.
• Track project progress and make adjustments as necessary to meet deadlines.

7. Risk Management & Compliance

• Identify potential risks within operational processes and develop mitigation strategies.
• Ensure compliance with company policies, industry regulations, and safety standards.
• Conduct regular audits and inspections to maintain operational integrity and safety.

8. Team Coordination & Leadership

• Lead and coordinate with operations teams to ensure successful execution of plans.
• Provide training, mentoring, and guidance to junior staff to improve their performance.
• Foster teamwork and collaboration within the operations department and across other functional teams.

9. Vendor & Client Relationship Management

• Manage relationships with external vendors and service providers to ensure seamless supply of resources.
• Communicate with clients and stakeholders to keep them updated on operational status and resolve any issues.

10. Budgeting & Cost Management

• Monitor and control operational budgets, ensuring cost-effective use of resources.
• Analyze expenses and implement cost-saving measures without compromising quality or efficiency.
• Prepare financial reports related to operations for upper management review.

An Operations Planner Executive role typically requires excellent planning, organizational, communication, and analytical skills. Familiarity with project management tools, supply chain management, and ERP systems is often essential.

• Sourcing & purchasing of material/ equipment
• Liaise with vendors and monitoring of purchase order schedule
• Use of Purchase system with Microsoft Navision
• Reconcile vendors’ DO with PO
• Perform other purchasing duties as assigned

Requirements

• Min ‘O’ Level or equivalent
• At least 1 to 2 years of relevant experience is required
• Computer knowledge of Microsoft words, Excel and Email
• Experience with Microsoft Navision would be an advantag but not necessary, otherwise willing to learn new software
• Good coordination and communication skills

Yee Jie Ling Jaslin | EA Reg. no.: R1440114

RS Recruitment Agency LLP | EA Licence no.: 17C8809

Job Title: Senior Executive, Clinical Affairs & Education

Location: Taiseng

Working Day: Monday - Friday

Working Hours: 8 Hours/Day (8 am-5 pm, 8.30 am-5.30 pm or 9 am-6 pm)

Basic:$3500 (Depends on experience)

Benefits: Annual Leave starts from 10 days

Responsibilities:

Academy and Education:

• Assist in the planning, execution and post-event review of corporate wellness programmes.
• Develop and manage Continuing Professional Education (CPE) programmes for Traditional Chinese Medicine (TCM) practitioners and public TCM awareness courses.
• Maintain effective relationships with customers and collaborating partners.
• Deliver clinical training when necessary.

Clinical Affairs and Governance:

• Participate in clinical trails management and oversee regulatory compliance in alignment with clinical operations.
• Serve as the liaison with government agencies and regulatory bodies on clinical governance matters.
• Conduct clinic audit with appointed auditors and / or external accredited organisation(s).
• Coordinate physician promotion evaluations.
• Provides secretarial support for Medical Advisory Board & Device Evaluation Committee.

Job Requirements:

• Diploma or Degree in Science or medical related field.
• Minimum 2 years of relevant working experience, preferably in clinical affairs (conventional medicine or TCM.
• Knowledge of clinical trials and regulatory processes is highly advantageous.
• Familiarity with Western medicine or TCM is a plus.

WONG MENG KANG

Superform Consulting Pte Ltd

R1988500/15C7536

Job Title: Marketing Executive / Senior Marketing Executive

Location: Taiseng

Working Day: Monday - Friday

Working Hours: 8 Hours/Day (8 am-5 pm, 8.30 am-5.30 pm or 9 am-6 pm)

Basic:$3500 (Depends on experience)

Benefits: Annual Leave start from 10 days

Responsibilities:

• Collaborate with the Senior Manager (Marketing) to create and implement comprehensive 360º marketing strategies that align with organizational objectives.
• Lead the execution of successful marketing campaigns, from ideation through implementation, to effectively grow our customer base.
• Develop and manage marketing activities, including content creation, copywriting, public relations, event management, and performance analysis.
• Forge and maintain strategic partnerships with key industry players, agencies, and vendors to enhance brand visibility and opportunities.
• Measure and report on marketing campaign performance, providing insights for future optimization and strategic adjustments.
• Create valuable and compelling content for social media and marketing materials to engage our audience effectively.
• Oversee the management and optimization of the brand’s website to ensure a seamless user experience.
• Act as the Brand Guardian, ensuring consistent messaging and adherence to brand guidelines across all platforms.
• Conduct market research and analyze consumer behavior to inform marketing efforts and refine advertising strategies.
• Proactively seek out media opportunities and new business prospects, fostering collaborations with potential leads.
• Organise and/or participate in events to enhance brand presence and engage with our community.
• Undertake any other responsibilities as assigned to support team objectives.

Job Requirements:

• Diploma / Bachelor’s degree in Marketing or a related field.
• Minimum of 3-5 years in a relevant marketing role, preferably within the Healthcare or Retail industry.
• Familiarity with HTML and content management systems (CMS) like WordPress; proficiency in MS Office. Knowledge of Photoshop, Canva, SEO, SEM, and digital content creation/design is a plus.
• Good understanding of Google Analytics and experience in performance measurement.

WONG MENG KANG

Superform Consulting Pte Ltd

R1988500/15C7536

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Job Description & Requirement

• Min. 2 years working experience in freight forwarding (Air & Ocean)
• Preferably good knowledge in both Freight operations and sales processes.
• Good team player with the ability to work independently and effectively in a diverse environment.
• To source for new businesses by making sales calls, visiting customers & servicing existing clients.
• Have existing own client database.
• Swift response to customers, shipment enquiries & freight quotation.
• Responsible for maintaining and developing new business with existing customers.
• Procurement of rates from overseas offices, agents and approved local vendors.
• Preparation of quotations and participation of RFQ, tender bids when required.
• Achieving the annual sales target.

Additional Info:

• Allowance provided (i.e mobile bill, transport & entertainment will be able to reimburse per receipt, limit will share upon interview)
• No OT claim
• Commissionable, will discuss scheme package when interview
• Seek for someone have freight forwarding experience, have some customer on hand.

• Possess an excellent Planning Skills as he / she will be handling the operation deployment planning
• Can able to delegate the duties to covered departments
• Possess an excellent Communiation Skills
• Has a Good Time Management
• Posses a strong leadership skills
• Active Listening
• Problem Solving
• Versatile Knowledge of Site and Officers

• Planning and designing employees benefit packages.
• Executing the employee's annual review procedures.
• Maintaining a detailed record of the company’s employees.
• Administering all the hiring processes of new employees.
• Analyzing and monitoring all the department's budgets.
• Supervising the day-to-day operations of the Human Resources department.
• Ensuring all the employees comply with the HR policies.
• Creating new HR policies and updating the existing ones.
• Overseeing the employee's termination process.
• Counseling employees as and when required.
• Conducting exit interviews to identify the reason for termination/resignation.
• Organizing events and conferences for the employees.
• Managing workplace safety issues and complaints.
• Maintaining and recording employee attendance.
• Adhering to all the company’s rules and regulations.

We are looking for a compassionate and enthusiastic team player to join us as an Assistant Programme Executive at Active Aging Centre @ Marsiling. The Assistant Programme Executive assists with the centre activities and clients at the centre

- Plan and prepare monthly activities schedule for clients.

- Engage with the clients during the activities.

- Pack and distribute food ration packages.

- Assess clients’ need and make necessary referrals to appropriate agencies and/or various care services.

- Manage and maintain all necessary documentations and paperwork of clients’ data and centre activities.

- Maintain the general cleanliness of the centre.

- Assist the centre manager on any other ad-hoc duties.

Job Description

• Processing payment run for all modes of payments for multiple entities base on agreed payment frequency and timeline.
• Performing inter-company reconciliations
• Responsible for journal entries for AP function
• Cash flow projection.
• Perform month end closing activities.
• Ensure compliance with corporate, statutory and tax regulations.
• Prepare documentations / schedules for annual audits and liaise with external / internal auditors.
• Any other duties as assigned by superior from time to time.

Requirements

• Minimum Diploma in Finance or Accounting
• At least 1-2 years of relevant working experience
• Familiar with Singapore GST and Oracle system are added advantage
• Able to work under tight deadlines and schedules
• Fast learner, self-driven, independent and team-player
• Good interpersonal at ease dealing with people and follow-up skills.
• Good knowledge of Microsoft office excel is preferred.

We are seeking a dynamic and results driven Market Development and Sales Executive to develop and start a completely new market for pharmaceuticals, food ingredients, supplements and medical device market for B2B and B2C markets.

Responsibilties :

B2B :

• Identify product mix
• Identify target market and establish sales channels
• Identify potential customers and understand requirements
• Prospect and work with customers for acceptance and closure of sales
• Gather market insights, intelligence and opportunities to overcome the competition
• Develop and design marketing materials / brochure / digital marketing materials

B2C :

• Establish sales channels
• Develop website contents and digital/social media marketing
• Develop and implement effective marketing and sales strategies
• Measure effectiveness of sales performance and strategize for most cost-effective plans to achieve favorable results.

Job Requirements:

• Self-starter, self-motivated, independent, goal-oriented and desire to deliver results
• Able to multi-task and handle various undefined roles
• Able to travel within Singapore
• Prior experience in fields of food ingredients or supplements or medical devices advantageous

Broad Function

We are seeking a highly motivated and competent Sr. Executive/Executive who shares our mission of ‘Everything We do is about Caring for and Improving the Lives of Our Patients, Community and Healthcare Family’.

The Sr. Executive/Executive will support Woodlands Health (WH) Quality Improvement Strategy. He or she will perform in accordance with organisation or department work plan, goals and budgets in order to enhance organisation excellence and improve patient care.

Key Roles & Responsibilities

Specific – Quality Improvement (75%)

• Lead cross functional Quality improvement projects to improve process efficiency, patient safety, experience and clinical outcomes
• Build strong relationships with key stakeholders to ensure the success of improvement initiatives
• Train, coach and mentor multidisciplinary improvement projects team in identifying process inefficiencies, project scoping, goal setting, process mapping, root cause and data analysis, designing efficient workflow and formulate innovative solutions to problems
• Provide support such as facilitation and on the spot training to staff who seek assistance through the WH Ideas Hub (WISH) platform
• Maintain, track and monitor progress and outcomes of improvement projects within WH to ensure adherence to project timelines, budgets, and deliverables
• Provide regular progress updates and status reports on initiatives to management, while also escalating challenges and proposed solutions for review and decision-making.
• Organize events such as Quality Day, campaigns, community of practice, and talks to celebrate improvement effort and foster a culture of continuous improvement within the organization.
• Collaborate and support National Healthcare Group (NHG) Group Quality initiatives
• Serve as a change agent to promote an improvement mindset and proliferate improvement knowledge throughout the organization, fostering a culture of continuous improvement

Specific - Building Capabilities & Capacity (20%)

• Facilitate Quality Improvement training workshops
• Conduct improvement methodology, tools and techniques workshop
• Support faculty members or external partner to co-create training materials as well as organise improvement methodology, tools and techniques workshop.
• Develop Quality improvement related materials such as e-learn, reference guides, etc
• Track and report Quality related training completion rate against target to management

General (5%)

• Work closely with various functions within department to deliver organisation or taskforce work plan.
• Execute special tasks and events assigned by reporting officer

Job Requirements

Education / Training / Experience

• Bachelor’s degree in Science, Industrial System Engineering, Nursing, Sciences and etc. (Second Upper Honours and above is preferred).
• Preferably 3 years of related work experience for bachelor’s degree holders.
• Sound knowledge in structured improvement methodologies such as Lean, Six Sigma with experience in leading or facilitating projects.
• Lean Six Sigma Green Belt certified (Preferred)
• Good command of the English language (spoken and written) and presentation skills.
• Proficient in Microsoft Office applications is a must (MS Word, Excel, PowerPoint).

Attributes

• Passion to contribute to public health and Woodlands Health’s vision & mission.
• Good leadership, interpersonal and communication skills to foster a positive work environment and teamwork collaboration in the workplace.
• Good team player with ability to build and manage cross-functional relationships.
• Effective time management and able to work independently with minimum supervision.
• Self-driven and motivated individual and willing to continually embrace personal development.

Others

• Shift duty is not required. Normal hours of working as stipulated by the company.

Broad Function

Support the Infectious Diseases Outbreak Training (IDOC training) Subgroup, Infection Prevention & Control Office (IPCO) and People & Organisational Development (P&OD) Office in the development, implementation and review of the IDOC training programmes, and provide administrative, operational and logistical support as required.

Key Roles & Responsibilities

Specific

• Assist in planning, developing and co-review of the training curriculums (for F2F and e-Learn for both Train the Trainer sessions and Staff training sessions) for IDOC related training.
• Assist IDOC Training Subgroup in the development of curriculum materials; including but not limited to Work-Instructions and Training Checklist, and Digital Content Creation
• Support implementation of IDOC Training for both Train the Trainer sessions and Staff training sessions; including but not limited to preparation, coordination, attendance taking, updating training records, collating feedback and support of training sessions
• Coordination and support of annual audit sessions for Train the Trainer sessions and Staff training sessions for the various training curriculums
• Assist in preparing updates to department HODs/Senior Management on training progress and audit sessions
• Assist in the planning and management of training budget
• Assist in the procurement of training-related equipment and consumables

General

• Supervise junior staffs (e.g. Executive Assistant) in the department & delegate tasks accordingly, where necessary
• Perform general administrative duties as required e.g secretariat duties
• Participate actively as a team member in organisational development and quality improvement projects at hospital-wide and departmental levels
• Any other duties as assigned by the Reporting Officer

Job Requirements

• Bachelor Degree
• Proficient in Microsoft Office applications (e.g. PowerPoint, Excel, Word, etc.)
• Competency in multimedia skills (e.g. poster design, video/audio shooting & editing, etc.) with prior practical experience would be an advantage
• Prior experience in project management or event organisation would be an advantage
• Prior experience with procurement and purchasing is desirable
• Prior experience in healthcare education/administration is desirable

Broad Function

Support the department in the application of analytical and statistical knowledge in deployment of tools to transform data into insights to facilitate decision making, leading to the achievement of WH’s long term vision in providing effective and efficient healthcare services to the population.

Key Roles & Responsibilities

1. Work with stakeholders within the organisation, external healthcare institutions (within or outside NHG Cluster) and external entities to explore and identify opportunities to leverage on data to drive business solutions.
2. Support organisational reporting and dashboarding roadmap implementation.
3. Apply Data Analytics and Operations Research knowledge to transform data into insights to drive optimisation and imprvement of business stratigies.
4. Develop data processing automation through programming and other tools such as Robotics Process Automation to improve productivity.
5. Participate in strategy formulation to enable and catalyse the department in meeting its KPIs.
6. Maintain current organisational Enterprise Data Warehouse and plan for replatform to future Data Lake to enable stakeholder access to accurate and high-quality data for analysis and reporting.
7. Operationalisation of Data Exchange Office (DXO) to handle internal and external data requests and perform Trusted Third Party (TTP) Data Anonymisation when required.

Job Requirements

• Bachelor degree in the field of Mathematics, Statistics, Computer Science, Software Engineering, Economics, Business, Data Science or related field
• Proficient with real life applications of analytics, dashboarding and reporting languages and softwares such as Excel, R, Python, Tableau, VBA, HTML, JavaScript, SQL, etc
• Working experience in health or healthcare related industry and held a role in Business Intelligence, Systems Integration, Data Warehouse Management, Data Science or Data Engineering related areas.
• Relevant experience in non-healthcare related industries will be considered.
• Strong analytical, communication and problem solving skills
• Good team player
• Ability to perform and complete stretched tasks within tight deadlinesGood knowledge of hospital operations

1) Proven experience as a Sales Executive or similar role.

2) Strong understanding of sales principles and customer service practices.

3) Excellent communication and interpersonal skills.

4) Ability to build and maintain relationships with clients.

5) Ability to work independently and as part of a team.

6) Strong organizational and time-management skills.

Job Responsibilities

• To perform daily manufacturing and job scheduling activities.
• Communicate with internal teams and external partners to assist in resolving any operational issues
• Responsible for manpower planning and scheduling
• Enforce discipline and existing standard operation procedure for Operations Department.
• Maintain and implement 5s to improve productivity.
• Manage all processes involving distributions and warehousing management.
• Perform any other ad-hoc duties as assigned.

Job Requirements

• Min. O level or Diploma in any discipline
• At least 2 years of experience in a similar capacity preferably in a manufacturing industry
• Proficient with Microsoft excel, word and powerpoint
• With a problem-solving mindset with a proactive approach to challenges.
• Singaporeans only
• 5 day work week

*we regret that only shortlisted candidate will be notified.

WE ARE ON THE HUNT TO HIRE THE BEST CUSTOMER SERVICE & OPERATIONS EXECUTIVE TO JOIN OUR CUSTOMER RELATION TEAM!

Job Highlights

• No Sundays, Centre holidays
• Yearly salary increment, Work-life balance, Medical/dental
• Your contribution matters! Plenty promotion opportunities

An enrichment centre established since 2009.
The Writer’s Place is The School of Writing in Singapore for primary school students to learn the art of English creative writing. Being a pioneer with more than a decade in the industry, we are still strongly committed to helping children gain confidence in English creative writing and performing well in school!

Job Description:

• Provide administrative, customer and management support
• Be the forefront in handling customers’ enquiries
• Recruitment and enrolment of students,
• Any other tasks as required by management from time to time

Job Requirements:

• STRICTLY ONLY SINGAPOREAN MAY APPLY (DUE TO NO QUOTA)
• ABLE TO WORK tuition centre operation hours ie. Weekday nights and Saturdays
• Required to speak English and Mandarin (to liaise with Mandarin-speaking clients)
• Female only (to accompany girls to the toilet)
• Warm personality, self-driven, organized, confident
• Required to multi-task and work independently
• 5 working days : Tues- Fri (12.00pm-8.45pm) & Sat (8.30am – 5.15pm)
• Centre is closed on Mon, Sun & PH

Centre Location:

• Woodlands Galaxy Community Club (5 min walk from Admiralty MRT)

Job Details & Benefits for the best:

• CPF contribution
• Paid annual leave
• Paid sick leave
• Paid Public Holiday
• Good Medical and Dental benefits
• Yearly increment
• Work-life balance
• Centre holidays on top of annual leave
• Probation period of 2 months.

Excellent Career Progression:

• Company is seeking to groom capable individuals into Centre Managers
• Others position available: Centre Managers, English & Writing Teacher Specialist (Full-time/part-time)

Join us if you can be a driver of success!

Interested candidates, please send in your resume along with Expected Salary.

We regret that only shortlisted candidates will be notified.

www.thewritersplace.com.sg

Job responsibilities:

• Responsible for driving sales of our innovative IoT solutions.
• Identify and develop new business opportunities and position existing and future products for new markets.
• Create and deliver compelling sales presentations and proposals.

Job requirements:

• Diploma/Bachelor Degree in Computer Science Engineering or Marketing and Sales.
• Minimum 3 years’ relevant IoT sales & applications experience.
• Result oriented, independent, self-motivated with initiative and drive
• Must be a good team player, able to work well under pressure & possess positive attitude
• Demonstrate sales & management abilities, executive on solution sales and report on progress.

Accounts cum Admin Executive (intern/part time/student/full-time) welcome

Responsibilities:

• Maintain monthly bookkeeping, including general accounting data-entry work
• Preparation of schedules for monthly/yearly bookkeeping closing and quarterly GST return (if any)
• Preparation of payment schedules, cheque and bank data for cash disbursement
• Preparation of monthly payroll and CPF contribution
• Liaise with external auditor and clients

Training will be provided

BROAD FUNCTION

To maintain a high level of service at Patient Services Centre (PSC).

You will be part of the Patient Experience Office and will:

(A) Oversee front-of-house and PSC daily operations.

(B) Provide support to ground staff in maintaining the level of service for patients and to ensure Patients’ information are kept up-to-date and compliance with personal data protection act (PDPA).

(C) Draft, update work processes, policies and conduct briefing, roll call and training to Team.

(D) Work with other stakeholders to refine and improve processes leading to a hassle-free patient experience.

MAJOR DUTIES & RESPONSIBILITIES

Specific (80%)

PSC Daily Operations

Processes & Workflows

• Assist to review and update workflows, standard operating procedures, work instruction and business continuity plan (BCP) for the efficient running of services and excellent patient experience.
• Assist to review and update workflows scenarios, drills and resource planning for daily operations.

Systems

• Credential trainer for NGEMR system.
• Train new joiners on usage of NGEMR system, ensuring proper usage adhering to WH PDPA policies.
• Review and revise user access matrix to ensure that all users are still valid and relevant access is granted to perform the role.
• Support and operationalize the change management for work processes pertaining to NGEMR.

Patient Care / Relations

• To identify and help resolve patient service issues encountered by Patient Service Associates (PSAs).
• Crowd management and mobilize manpower, if necessary. This includes working with Supervisor in the daily operational needs.
• To “walk the ground” to ensure that a consistent high level of service is maintained.
• To be first point of contact for escalated feedback and complaints, provide resolution and improve work processes and operational efficiency where applicable.
• Demonstrate good interpersonal skills with patients and staff.
• To draft and update workflow, work instructions and policies to ensure it remain up-to-date and relevant.

VIP Management

• Be the face of WH for VIP visits
• To receive/meet VIPs and provide them a warm WH welcome
• Ensure VIPs receive complimentary parking coupon
• Handover to the receiving department and monitor the patient journey
• Set up teams chat for logistics planning if more than 1 department involved

Operational

• Assist Supervisor in coordinating and planning the operations’ activities and utilization of manpower and resources to ensure cost efficiency and effective management.
• Managing of roster, administrative duties, continuous improvement programmes for counter services and trainings.
• To ensure that staff are appropriately deployed.
• To oversee the running of reception areas during operation hours.
• To ensure all counters adhere to 5S housekeeping standards.
• To be overall responsible for the discipline, conduct and grooming of PSAs.
• To supervise the training of new staff and the career development for staff.
• To ensure continuous training to both existing and new staff on frontline service.
• To conduct orientation and induction programme for new staff.
• Perform supervisor handover confirmation daily and is responsible for the overall counter collections. Ensure payment are reconciled and submitted on-time.
• To conduct department’s roll calls and in-service training for all PSAs.
• To conduct audits that are relevant to patient services associates’ scope of work.
• To ensure PSAs comply to PDPA standards.
• To support Supervisor in the submission and approval of shift claims on a monthly basis and to ensure staff claims, leave and MC application are complete and in order.
• To assist in reporting and analysing of department’s key performance indicator.
• Collecting and analysing data for monthly reports.
• Certified mask fitting trainer to do decentralised mask fitting for new joiners.

General (20%)

• To participate in process improvement projects and streamline processes.
• To maintain and organize department files and documents regularly and ensure all records are complete (both electronic and paper records).
• To participate in procurement activities as assigned.
• To undertake other duties or tasks when assigned.

JOB REQUIREMENTS

Education / Training / Experience

• Degree in any discipline from a recognized institution with more than 2 years of relevant experience in patient service centre operation, customer service preferably in healthcare &/or hospitality.
• Ability to create and maintain collaborative work relationship
• Strong key stakeholder management and vendor management
• Experience in a supervisory role is necessary and important
• Knowledge of hospital operations would be preferred
• Credential trainer for NGEMR
• Mask fitting trainer

Attributes

(1) Strong written & communication skills, to express complex policy / concepts in a clear and simple-to-understand manner

(2) Able to work in a fast-paced environment

(3) Possess the ability to speak two or more languages / dialects will be an advantage (to liaise with dialects speaking patients)

(4) Must love people

(5) Highly proficient in MS Office applications

Broad Function

Support the operationalization of WH Environmental Services (ES) department, which includes housekeeping, waste management, linen & laundry, pest control and landscaping services.

Key Responsibilities and Duties

Specific

Candidate will be supporting the managers for the various services under ES operations.

• Develop operational plans for ES
• Work closely with stakeholders, e.g. end users, infection control and outsourced vendors, to ensure smooth transition into live operation.
• Engage end users to gather ES scope and support required.
• Develop detailed operation plans such as staffing requirements, process flows and work instructions.
• Support procurement activities, such as for service contracts, furniture, fittings & equipment.
• Participate in the IT system development for housekeeping jobs management.
• Prepare presentations and proposals.
• Monitor and review the key performance indicators (KPIs) of the various outsourced services under Environmental Services
• Working with services providers for service improvements
• Investigate promptly on the feedback received from staffs, patients or visitors and implement corrective actions and preventive measures
• Perform audit checks to ensure that the services are satisfactorily carried out and to ensure compliance to safety and infection control standards
• Conduct joint inspection and walkabout with service providers to assess their performance and identify gaps and areas for improvement.
• Manage Environmental services related procedures, records, documentation to ensure compliance to audits and for easy retrieval and referencing.
• Any other duties assigned from time to time?

General

• Provide secretariat support for relevant meetings.
• Support ad-hoc corporate activities and functions, when required.

Job Requirement

Education / Training / Experience

Qualification:

• General degree / diploma
• Diplomas with relevant past experiences may be considered.
• Other education level with extensive past experience and practical knowledge maybe considered.

Professional Experience:

• ES experience, especially in acute healthcare setting, is preferred.
• Executive position will require minimum 0 to 3 years of related work experience, preferably in acute health care or similar setting.
• Senior Executive position will require minimum 4 years of related work experience, preferably in acute health care or similar setting.

Attributes

• Ability to organize, plan and implement.
• Strong interpersonal skills with the ability to influence and negotiate.
• Good problem solving skills and with systems thinking.
• Possess positive attitude and keenness to learn.
• Demonstrate good writing and presentation skills.
• Meticulous and proficient with data tabulation, statistics and analysis.
• Proficient in Microsoft Office suite of applications.

Others

• Able to report back to office after hours in event of emergency activation

· Manage and handle employee and workers' records

· Responsible for work pass administration such as work pass applications, renewal, cancellation and issuance

· Perform daily HR duties from on-boarding to off-boarding

· Coordinate on hiring plans, resignations, confirmation and all HR related matters

· Manage leave & attendance record

· Administer training related matters including coordination or enrolment of internal & external courses, update & maintain training record etc.

· Ensure timely & accurate submissions in all government and related claims, e.g. CPF, Childcare Leave, Maternity/Paternity Leave, NS makeup claims, income tax (IR8A & IR21) matters etc.

· Prepare weekly/monthly reports in a timely and accurate manner

· Provide advice and handle all employee inquiries on HR-related matters

· Undertake any ad-hoc projects assigned by the superior/management team from time to time

Job Description

• Assist Accounts departments on daily financial transactions and data entries.
• Perform daily adminitrative tasks.
• Filling of documents.
• General administrative duties and oversee office matters and daily operation.
• Accounting knowledge preferred

Requirements

• At least 2 Year(s) of working experience in administrative is required for this position.
• Required Skill(s): Accounting, Administrative
• Good Interpersonal Skills and Work Disciplines.
• Candidate must be self-motivated, have a professional attitude, maintain attention to detail and have the ability to multi-task between multiple projects and manage ongoing deadlines.